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There's Still No Evidence That Metered Billing Is Necessary
Growth is manageable, companies are profitable, what's the problem?
12:25PM Thursday Nov 19 2009 by Karl Bode
Yesterday we issued a report exploring how Verizon was again hinting at how they believed metered billing is inevitable. We also discussed how yet again, you had an ISP suggesting that a shift to metered billing was financially necessary (not true) and that the ISP desire to shift to metered billing was dictated by some kind of altruism (also not true). Apparently, this position upset Todd Spangler over at Multichannel News, who somewhere in between taking pot shots at "edgy bloggers" and "clueless" flat-rate pricing proponents arrives at his central thesis: that consumption-based billing is inevitable:
Anyway, my point is that consumption-based billing models are inevitable mainly because Internet demand is shooting through the roof. Today's broadband networks - not even FiOS - are not constructed to deliver peak theoretical demand and adding more capacity to the home or farther upstream will require investment.
Again, the inference that the flat-rate pricing model mysteriously doesn't offer the money needed to fund investment is simply not true, should you care to look at any major ISP balance sheet or 10-K. Internet usage data (at least the data not coming from DC lobbyists pushing the "Exaflood") indicates that future capacity demand can be met with only modest capacity upgrades. New data from the University of Minnesota this week indicates that growth continues to slow. So if by "shooting through the roof," Spangler means "completely manageable with only modest investment and smart engineering," he's right. Otherwise, not so much.

Spangler's second major point is that consumption-based billing is inevitable because bandwidth caps won't work. To prove his point, Spangler turns to a guy that sells network throttling hardware for a living. "Bandwidth caps don't do anything for you," agrees Sandvine CEO David Caputo, who obviously would rather ISPs pay his company to install network management hardware that can detect and manage network congestion in real time. Comcast's Sandvine deployment does just that, detecting heavy users on congested nodes and throttling them back temporarily -- without the majority of network users even noticing.

But Spangler derails his own point here. Comcast's using a combination of investment in DOCSIS 3.0, smart engineering, intelligent network management hardware and a 250GB cap to handle demand on peak and off. All of that is funded, with plenty of money to spare, by flat-rate pricing. The 1% of users who are still a problem can be bumped to more expensive business-class tiers. The capacity demands are being taken care of now and in the future, customers understand the pricing and limits, Comcast's network is healthy, most of their costs are fixed or decreasing, and their business is hugely profitable. Yet Spangler says:
If you want to pretend that all-you-can-eat plans are sustainable at today’s price tiers, you’d be kind of clueless.
Now as Spangler himself says he's "the man" and we're just "edgy blogger types" (edgy is apparently a polite euphemism for asking questions when presented with industry talking points) but again: where's the evidence that a shift to consumption-based billing is necessary? Repeating that metered billing is necessary and inevitable doesn't magically make it so.

98 comments

Verizon Again Hints At Metered Billing
And again tries to suggest that 'it's only fair...'
10:01AM Wednesday Nov 18 2009 by Karl Bode
Back in September we noted how it seems like only a matter of time before Verizon engaged in metered broadband billing. After Time Warner Cable's PR implosion, most ISPs are in a holding pattern on the idea until they can sell consumers on it, something they haven't done a good job of so far. Verizon also continues to face competition from Cablevision, who has publicly stated they think metered billing confuses customers and they "think broadband is a pretty powerful drug and we want people to consume more of it." But Verizon continues to dream, telling Stacey Higginbotham at GigaOM they still dream of a metered future:
Ultimately this is the fairest cost recovery model, and with a tiering plan or a meter everyone is paying their fair shares to finance the network," Whitton said. Unlike other ISPs, Verizon doesn’t view heavy bandwidth users as hogs, but it does view them as potentially high-end customers.
Again though, the kind of metered billing models carriers propose have nothing to do with fairness.
story continues..
117 comments

Blockbuster Still Not Getting This Whole Broadband Thing
Dear Blockbuster, broadband can, well, transfer stuff
12:00PM Thursday Nov 12 2009 by Karl Bode
It has been interesting watching Blockbuster video adapt to the broadband age, with the company seemingly not trying very hard out of fear of cannibalizing their brick and mortar revenue and losing control. Early efforts to mirror Netflix's success at broadband video delivery have seemed relatively lackluster, and the company's CEO, when announcing such broadband initiatives, seems to almost expect them to fail.

Blockbuster's latest video effort is a strange one in the face of 50 Mbps fiber and cable connections at home, and increasingly speedy connectivity options while on the go. They're offering movies at kiosks on SD card.
story continues..
49 comments

Verizon's Hanging Up On Rural America
While pretending it's in your best interest
01:30PM Tuesday Nov 10 2009 by Karl Bode
Consumer Group Free Press takes a few shots at Verizon's inconsistent positions on rural broadband, noting that while the baby bell continually claims to support getting broadband into the nation's rural nooks and crannies, their actions of late say the complete opposite. Forget FiOS -- the new Verizon is uninterested in delivering even DSL or phone service to most rural markets, which is why they're continually selling off these markets in tricky tax loophole leaping deals that usually wind up badly for the consumer and the sold markets:
In sum, Verizon’s new business strategy is offloading its rural customers to small (now debt-ridden) companies tax free because it can't be bothered with rural America anymore, preferring to focus on those high-paying urban and suburban customers.
Verizon's justification of course is that rural America is costly to wire. That doesn't mean rural America can't be profitable -- it's just not profitable enough, quickly enough for impatient Verizon executives and shareholders. The telco is now trying to get regulatory approval for their latest sale of customers to Frontier Communications, and in a filing with the FCC essentially argues that Frontier will do a better job than Verizon ever did at treating rural customers well:
As of June 20, 2009, Verizon offered broadband service to approximately 62.5% of the customers in these service areas.
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75 comments

Comcast Slammed For Non-Existent Throttling Changes
A few people apparently haven't been paying attention...
12:05PM Friday Nov 06 2009 by Karl Bode
We've certainly levied more than our fair share of criticism at Comcast over the years, but late yesterday the cable giant took one hell of a beating for doing, well, absolutely nothing. It began when Slashdot posted a story saying that Comcast had imposed a new throttling system. Comcast actually hadn't -- the story Slashdot linked to was nearly a year old and explored a throttling system Comcast implemented almost a year ago.

No matter, apparently.
story continues..
40 comments

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