Review of DSL EXTREMEMember review of |  about |
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The DSLX rep informed me in no uncertain terms that my activation date would be 0-4 days after my Verizon disconnect date. It turned out this date would instead be 3-6 WEEKS after Verizon disconnect, leaving me without internet during that time. I called them three times for status updates; on the final call, the rep contacted Verizon and managed to get an activation date. The activation date came and went with no service. Most of the time I was able to get through to reps quickly, but twice I had to spend 30-45 minutes on hold waiting to talk to someone--usually in the afternoon (Pacific time). I was told a week later that my service *should* be active, but I had no service. Moreover, I was twice promised a call back from DSLX tier 2 tech support, which never happened. Ultimately, this was mainly the fault of Verizon (our local Bell or ILEC, which owns the phone lines). I believe the real problem is that Verizon originally installed and wired my NID/MPOE (phone box outside the house) incorrectly. I ultimately fixed this myself by rewiring the box using information I looked up online (while at work). Although this was mostly Verizon's fault, DSLX could have done a far better job keeping detailed trouble-ticket notes. (For example, I called customer service to get credit for the time I was supposed to have service but did not. Despite a tech support ticket mentioning that Verizon needed to tag the wires for DSL, the rep would not credit my account; she didn't understand that this makes the service unusable.) In the end, the process was more painful than any DSL installation I've ever encountered, even though I would do it again to avoid having to pay Verizon for its incompetence. If you go dry-loop, be warned that you may have to spend a large amount of time on the phone talking to customer service and tech support at DSLX and that you may have to learn to work on your home's internal telephone wiring on your own. It's not any one company's fault, but it's the burden you as a consumer have to bear due to imperfect communication between DSLX and the ILEC. Followup comments:
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DSL EXTREME
(32)
(33)
(64)
Redlands,San Bernardino,CA
$15 per month (12 month contract)
about 42 days
Verizon
"Friendly, pleasant phone service"
"Service is highly variable; sales reps in my case were quite poorly informed"
"TBD"
Will contact you once my connection is up & running.