sanjose95138 Review by sanjose95138
UPDATED: 177 days ago
member for 189 days, 18 visits, last login: 159 days ago
 San Jose,Santa Clara,CA
 $16 per month (12 month contract)
 about 7 days
 "unreliable service"
 "just go with the phone company instead"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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I’ve been having dsl outages since I signed up with dslextreme in 2009. As it was explained to me by tech support, my circuit has reached a maximum capacity (other dsl customers are crowding the bandwidth at peak times). So my connection gets dropped frequently beginning around 5pm until at least midnight.
If you decide to go with this company be sure to SELF MONITOR for quality issues. If you think you may be having trouble, call in but be suspicious of techs who may tell you that “everything looks fine” (I believed them for several months until they finally saw that the circuit was in fact maxed out). Its important that YOU monitor your dsl line quality because they weren’t doing it for me. Use a tool like dslreport’s ongoing monitoring.
Also, you can only be reimbursed for the time you begin documenting the issues (so stay at it, and don’t let them close tickets until your problem is resolved) I’m still working to resolve my problem because I’m bound by the contract. I just wish dslextreme would provide reliable service-that's got to be in the contract somewhere.
-San Jose, 95138
ongoing monitoring:
»/testhistory/1641101/65491
Followup comments:  
dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| I would like to review your account I apologize for any inconvenience that you experienced. I would like to review your account to see if I can assist in getting your issue resolved. Please feel free to send me a PM by clicking on my username to the left of this post with your DSL Extreme account information.
Once again I apologize for any inconvenience and look forward to assisting you in getting your issue resolved.
Thanks,
--
George
General Manager
DSL Extreme
Will work for reviews.  | |
| 
cameronsfx
join:2009-01-08
Pensacola, FL | $16 a month says it all Go with the Telco since they hate CLEC ISPs.
Cheap isn't always better. | |
| 
npln
Us Army
join:2000-07-17
San Francisco, CA
| Your problem is physical....not virtual "As it was explained to me by tech support, my circuit has reached a maximum capacity (other dsl customers are crowding the bandwidth at peak times)." That only applies to cable not DSL....they were probably speaking about your DSL readings! In order for your signal to be stable. It has to stay within certain parameters. Taking into consideration distance and speed. Example, attenuation=distance......a signal that registers 60db attenuation is the same as distance at 16000ft.
Your download speed is fluctuating. Line not properly filtered, too far away from C.O., trouble with the copper lines. Are some of the major factors that can cause your speed fluctuating! Connect the DSL modem directly to the incoming cable (MPOE) and test from there. You will have to disconnect all the internal wiring at that point to get a better idea, if the problem is "outside" or "inside"
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The Future is uncertain but the END is always near! Jim Morrison | |
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