Review of RoadRunner Cable
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Member review of RoadRunner Cable


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$60 per month avg ($22 to $187)

Speed test results 3 year trend

egeddes Review by egeddes
UPDATED: 167 days ago
member for 8.9 years, 257 visits, last login: 163 days ago


St John'S,NL
$45 per month
"Good Bandwidth"
"Spotty promotion information, service appointments are"
"Take it if it's the only thing available, otherwise Newtel is the better choice."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Fairpoint Communic..
    Just ordered Roadrunner High Speed Cable Internet Service last Saturday. Install is scheduled for this Wednesday.

    So far the different phone numbers you needed to call to get cable and then Roadrunner service don't impress me - in addition, Rodgers and Roadrunner's systems don't seem to share information, since the same information had to be provided twice. Also, we couldn't get the services to be installed together - they had to be installed seperately. In addition, I wasn't told the service promotion information when I called last Friday, but my roommate/landlord was when he called on Saturday. Makes me wonder about how well trained the staff is.

    More to come upon installation completion.
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    5-29-02
    Install completed - bandwidth is okay but streaming seems to be a little bit of a problem. I'll have to see how things go...
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    6-04-02
    Our cable internet is out. Road Runner said they would have it up by later tonight but that has failed to happen. Will have to call tomorrow.
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    6-05-02
    Spent 2 hours on the phone with Road Runner tech support to find out what I already knew. The connection is hosed. Over 60% data loss to the gateway and the DNS servers are unreachable. Tech visit scheduled for tomorrow. I'm disappointed that the appointment is all day instead of a two hour window, but we'll see how things go.
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    7-24-02
    Since the tech visit on 6-06-02 service has gone down twice, but speeds have remained constant. I would still prefer to have DSL over cable, but so far RoadRunner has performed within reason.

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