Fobulous Review by Fobulous
Posted: 151 days ago
member for 7.2 years, 3363 visits, last login: 1 days ago
 Missouri City,Fort Bend,TX
 $19 per month (12 month contract)
 about 5 days
 "Super Fast speed, Reliable (at least in my area) Good price"
 "Pre sales people don't understand what an appointment mean"
 "Only broadband offered in my area and suripingsily not bad at all."
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Just bought a house in Missouri City, Texas, (Austin Parkway & Cross Lakes, precisely the Heritage Colony subdivision of First Colony)
I scheduled for a Thursday (had to take a vacation day) so that i can wait for the alarm guy on the same day. The appointment was for 2-5pm. Well after 4:55 pm rolled around, i called Comcast to see what is going on and to my astonishment, they said that the appointment was not in their "system" . Huh? I just spoke to someone on Monday about this.. so he knowing that i was getting mad said that he'll reschedule the install next wednesday but will call if he can find someone here quicker. I agreed.
Monday morning, someone from Comcast called and said that they are coming between 1pm-4pm. Great that's good news! But I'm at work i told him.. he was really nice though and said that he'll call me when he gets to my house and since I'm only 10 minutes away he'll wait for me.
Moving right along, he was very professional and did the install in about 40 mintues, they had to drive off and connect to the "main box" Anyway I'm getting 12mb down 2 mb up.. since they messed up my initial appointment. They gave me $19.99/month for 12 months which is not a bad deal considering i CANNOT get any other Broadband services out here!
The service has been very stable since i have installed, I'm consistently getting 12mb down and my uploads are between 1.5mb and 2mb. I upload lots of pictures and large files so it is really better than the Windstream DSL that my mom has in her house...
Overall, other than the botched install appointment, i'm quiet happy with them.
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