Review of VonageMember review of |  about |
|
Signing up was easy. It took a 45 minute call to tech support to get my line working the first day. After that it worked pretty flawlessly. I had Vonage for over almost two years and referred a friend to them because I was happy with the service. When I no longer had a need for their service I decided to disconnect it. They expect you to do everything to manage your account from the web site. So my first place to look for information on disconnecting was their web site. There after a lot of searching I found a phone number to call to disconnect. I called that number and it just answered and quickly said "This number is no longer in service please call " and gave another number to call. That number was the normal tech support number. Their automated phone system does not have a option for "I WANT TO DISCONNECT" so I ended up pushing this and that until it finally went to transfer me to a csr. I then waited almost 45 minutes on hold. The person who answered became rude when I said I was calling to disconnect and I had to argue with them just to get it turned off. It was pathetic. Since then I have received a ton of letters from them asking me to come back. I have called them and asked them to stop sending me mail and mailed them a letter requesting they stop. The letters still come. I got one just last month. After explaining my experience with my friend I referred he then called to disconnect and his experience was about the same. The really sad thing is if they had made disconnecting as easy as signing up then later when I wanted a VOIP provider I would have gone back to them. After that. There is no way I would do business with them. Plus they are always in the news being sued for one thing or another. I keep wondering when they are going to go out of business. Seems like its getting close. Followup comments:
| |||||||||||||||||||||||||||||||
Vonage
(41)
Tulsa,Tulsa,OK
$28 per month (12 month contract)
about 7 days
"The service worked and I had very few problems once it got going"
"Customer service is terrible and with all the legal problems I always wondered when they were going under."
"Good luck getting your account disconnected and I would not do business with them again."
·
·