Review of VoicePulseMember review of |
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After connecting the Linksys PAP2T ATA and getting the service working ( I just plugged the ATA into the router and configured the router as their support site recommended), I then contacted them and arranged for LNP from CallVantage. Perhaps AT&T is slow due to the number of people they need to port elsewhere, or perhaps the delay was on the VoicePulse side, but it took a month to the day before my number was ported over. That was quite a bit longer than I had expected. Everything worked well for a few weeks, then we started having problems with outgoing voice quality but on local calls only. I worked with the customer service people at VociePulse and we were constantly back and forth working to resolve the issue. Ultimately, after trying a few things on their side and me doing some things here, like testing with different routers, phones, cables, etc. we jointly came to the conclusion that it was more than likely jitter/latency related and I would contact my ISP (TWC). Ultimately, TWC said that as long as I was not having a problem browsing the internet, they could not / would not be responsible for the "quality" of the internet connection as it affected the quality of third party VoIP services, so it was back to VoicePulse hoping there was something they could do. The last thing I wanted to do was go through the hassle and cost to switch internet and TV providers and I didn't want to switch to TWC digital phone due to what I perceive as a lack of concern on their part. Again, the determination to fix the problem was evident with VoicePulse and they have ultimately done some things on their end, perhaps even unique to us, to restore voice quality to the excellent level we enjoyed just after signing up with them. The true measure of a company and its customer service is not when things are going good, but when there is a problem. The concern and determination to fix the problem were evident in every conversation with VoicePulse and they even followed up with me while I was working with my ISP to see how things were progressing on that end. VoicePulse has come through with flying colors and I recommend them to anyone for serious consideration if you are looking to use VoIP for the 1st time or are looking to replace your present provider. Followup comments:
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VoicePulse
(22)
Mckinney,Collin,TX
$26 per month
about 2 days
"Customer service, reasonable pricing, customer service"
"delay in LNP?"
"well worth consideration"
