Review of BroadVoiceMember review of |
|
I decided to switch services because I saw how much they charged on top of the world plan. 5 dollar fake int'l regulatory fee, plus their other 2.50 fake regulatory fee. That is false advertising IMHO, since regulatory fee would mean imposed by the government, not by THEM! Also, their caller ID service did not show names for neighbors who called.. don't know why. My father is elderly, so he would not answer the phone if he can't see the name! When dialing some numbers I would wait on dead air for 15 seconds before a ring. Faxing did not work at times, I would notice the faxmodem would not keep a connection. It works fine with current provider now, same modem too! Also, I don't understand why they do not have a US/CANADA plan. It is either just USA, or world plan which has the ridiculous $5 charge tacked onto it. Their customer service is lacking. I saw in the terms of service that you can cancel within 30 days, and if you go over 250 mins you get charged for those, no big deal. But the main website said you can cancel only if you have less than 250?? So I asked billing, and they kept saying, you cannot cancel for refund if you are over 250 mins. What kind of customer service doesn't follow their own terms of service? Not to mention it would take a full day or two to get a response. Anyway, I put in a request to be ported to voipo, and they took their sweet time with the porting, so I was out of the 30 day trial period by 4 days! I requested that they not charge me the asinine $39.99 cancellation fee due to having to wait for LNP, but again customer service was unreasonable. My father lives on a fixed income (SS) and I am a student.. so that is a big charge for me. Not to mention, now that I did cancel, they did not give me a pro rated refund for the rest of January's monthly fee ($30)?!?! I called and the CS person said that normally they don't refund part of a month, that one should cancel at the end of the month. I mentioned that this is ridiculous in the case of porting, which cannot be planned to the day, and sometimes runs late. I am waiting for a response. Now I am with VOIPO and even though there were minor hiccups, probably due to broadvoice's transfer slowness, they are great. They understand not putting hidden fees, and even offer a cloned line. They respond quickly, even at late evening hours (I thought they were 9-5 only?). Anyhow, Broadvoice seems like they are becoming like Vonage. It seems like any company that gets too big starts taking advantage of the customers. Educate yourself before you make a mistake that I did. I wish I knew of the reviews on this site before signing up for BV VOIP. Followup comments:
| |||||||||||||||||||||||||||||||
BroadVoice
(11)
Woodhaven,Queens,NY
$30 per month
"sound quality, better price than cable voip or pots"
"cannot fax, customer service is garbage, caller id name not that good as old service, stupid fake regulatory charges"
"getting to be like vonage... big company attitude"
