Review of Fairpoint Communications
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Member review of Fairpoint Communications


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read 20 reviews (8 positive) (10 negative)
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Six Month Rating Unavailable
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$36 per month avg ($33 to $39)

egeddes Review by egeddes
UPDATED: 182 days ago
member for 9 years, 258 visits, last login: 13 days ago


Freedom,Waldo,ME
$80 per month (12 month contract)
about 21 days
"None really - only reason we have it is because we have no other choice."
"Uncoordinated install - took weeks to resolve. Same thing if there is a problem with the service. Very unprofessional."
"Avoid and use another provider if at all possible."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    My Other Reviews·RoadRunner Cable
    Install: Everything for voice and DSL service was setup incorrectly. Fairpoint representatives lacked empathy and did not demonstrate any ownership to correct the issue.

    Service: Unreliable. We had a disconnect problem that went on for months - we would keep opening trouble tickets only to have tech support close them without any resolution. Finally a tech noticed we had *thousands* of disconnects over the span of the past few weeks. Even he was shocked that his peers had not recognized the severity of the issue nor had they taken any action to correct the issue.

    Support: Horrible! Representatives are not educated/trained well, and there appears to be a severe lack of quality control. No empowerment or ability to diagnose or correct the issue.

    Bottom line: We have no choice right now - no other wired providers in our area. HughesNet, StarBand and Wildblue do not have very good reviews, so we're avoiding that route. We'd like Time Warner to begin servicing the area, but given that we are rural do not know if, or when, that will happen.

    Followup comments:
    view ALL 2 comments

    jchambers28

    join:2007-05-12
    Alma, AR

    att 3g

    does att do 3g service there? I would look into it than dealing with these morons.
    permalink · 2009-05-24 16:28:09 · Reply to this
    egeddes

    join:2000-11-14
    Freedom, ME
    ·Fairpoint Communic..
    ·RoadRunner Cable

    1 edit

    Re: att 3g

    Unfortunately wireless isn't an option - only US Cellular and Verizon service our area - all other providers are out. We recently tried data services from both - US Cellular was spotty and Verizon, despite their claims that we are in a service area, flat out didn't work.
    permalink · 2009-05-26 10:00:42 · Reply to this
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