Review of CallcentricMember review of |  about |
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-------------------------------------------------- CallCentric is an excellent provider overall. It's so good, I keep forgetting my phone service is Voip. In fact, CallCentric is clearer than my old Verizon POTS line. MAJOR STRENGTHS: *High quality phone service! *Great reliability, consistent track record. *Excellent customer support! Ticket system based, but almost always very quick. *Good peering capabilities and SipBroker and iNum support, and URI calling. This allows you to make and receive free calls from many other Voip networks. SipBroker support is the best around. I also note that it is easy to get a number for the new iNum service, which may even further expand the universe of free calling. *BYOD: Just about any type of device will work. Extensive configuration information for many devices. *Excellent website and control panel (dashboard) with extensive "call treatment" options. *Good billing system. *Many new features, such as incoming CNAM, added March 2009! Good job all around. And the CNAM can be customized for specific calls. For example, if a caller shows up as "Wireless Call" you can override the system to show the specific person's name. MINOR QUIBBLE: *Price is a tad high. Outbound pay-as-you-go calls are almost 2 cents a minute. The flat-rate outbound plan (North America Unlimited) is $ 19.95. They could offer some kind of "inbetween" option like some other providers have. Still, they are a good value, and their excellent and reliable service is worth it. AT HOME: I ported my home number to them recently. The whole process went well, it works great, and my family is happy. Overall, a very solid provider, and I don't think there is anyone else who is more conscientious and reliable. They really care about their service and take a personal pride in it. UPDATES: November 2009--- a) I recently added another CallCentric account. Whereas my first one is for home, the new account is for business. I am using it for outbound calls and also we are setting up a new DID to use as a second main DID for incoming calls. This reflects my faith in this company. b) On October 1st there was an outage relating to equipment upgrades and enhancements. This is a very rare event for CallCentric and they jumped on it quickly and aggressively. As a backup means of communication in the unlikely event of a repeat episode, CallCentric has set up a Twitter account at »twitter.com/Callcentric. This is only for use as an emergency backup communication system. c) One nice use of the CallCentric Call Treatments and easy SipBroker access: Last night an obviously drunk guy kept calling my house on his cellphone. Using call treatments, if he calls again, he will be routed to the recording of monkey sounds. (His calls will be forwarded to **275*266300 which is the screaming monkey recording. Might sober him up). Followup comments:
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Callcentric
New Jersey
Contract price not specified. 
about 1 days
"Great customer service, Reliable, Clear calls, Excellent control panel."
"A little pricey on outbound calling, but very good value overall."
"So good, I keep forgetting it's VoIP. But the features remind me!"
