robnitro Review by robnitro Posted: 323 days ago member for 6.7 years, 79 visits, last login: 323 days ago
Woodhaven,Queens,NY
$13 per month (12 month contract)
"great call quality, faxing works unlike Broadvoice, great customer/tech support, great prices"
"none so far"
"Great price, great service, should've signed up with them before!"
| Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money: (ratings match consensus)
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I quit broadvoice due to their caller id not picking up names of neighbor's calls. Also I was pissed at their big company attitude with the charges and lackluster customer service.
VOIPO has been great to me so far. They gave me a modem that has a cloned line, meaning I can make a call while someone else is on the phone. I did not expect this.
Their customer service helped me a lot with the questions I had before signing up.
I had an issue with inbound calls going straight to voicemail on the day it was ported from BV. The ticket was responded to quickly and problem fixed, they even gave me an extra month of free service for this inconvenience. I doubt broadvoice would do that, heck they even didn't give me back an automatic pro rate yet (I am asking for it now) for paying for January, but using only 4 days!
Also, they were quick to fix an issue on the website not showing my voicemail and device list.
I hope they stay like this. It seems like they have great customer support by treating their employees well.
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