Review of Adelphia HSIAll reviews of |
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__________________________________________________________________ Updated- My service continues to be very reliable and speeds are still real good.With only 1 other home in my neighborhood utilizing cable service,this is better still ! ___________________________________________________________________ UPDATED:Well,as is usually the case with Adelphia,nothing stays the same.Though my upload speeds have remained fairly constant,my down speeds have been all over the board.I now can rarely get past 1500,despite all tweaks,though this is still acceptable to me. Followup comments:
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Speed test just taken... 2002-09-06 20:29:58 EST: 2038 / 123 Your download speed : 2038361 bps, or 2038 kbps. A 248.8 KB/sec transfer rate. Your upload speed : 123475 bps, or 123 kbps. Seems like broadband .. above the 1mbit barrier! Trace to dslreports... Tracing route to dslreports.com [209.123.109.175] over a maximum of 30 hops: 1 24 ms 10 ms 9 ms 10.0.92.1 2 30 ms 7 ms 11 ms 64.8.20.97 3 7 ms 9 ms 17 ms 64.8.1.206 4 22 ms 32 ms 25 ms g1-02-00-00.r0.buf00.adelphiacom.net [66.109.11. 129] 5 65 ms 41 ms 61 ms p3-02-00-00.n0.dca00.adelphiacom.net [66.109.0.6 9] 6 36 ms 44 ms 86 ms p3-00-00-00.r0.dca00.adelphiacom.net [66.109.0.1 42] 7 38 ms 38 ms 39 ms p3-00-00-00.p0.dca90.adelphiacom.net [66.109.6.1 50] 8 38 ms 64 ms 63 ms 198.32.190.28 9 43 ms 44 ms 61 ms hrndva1wcx3-oc48.wcg.net [64.200.95.93] 10 40 ms 92 ms 49 ms hrndva1wcx2-oc48.wcg.net [64.200.95.77] 11 44 ms 77 ms 67 ms nycmny2wcx2-oc48.wcg.net [64.200.240.45] 12 43 ms 49 ms 66 ms nycmnyhlce1-oc12.wcg.net [64.200.87.114] 13 58 ms 58 ms 69 ms nycmny2lce1-netaccess-atm.wcg.net [64.200.86.150 ] 14 61 ms 49 ms 50 ms a9-0-0-1165.msfc1.oct.nac.net [209.123.11.10] 15 46 ms 70 ms 56 ms www.dslreports.com [209.123.109.175] Trace complete. Very happy with service over all. I don't do much online gaming. I did try unreal tournament a few times and I was able to connect to most servers with very little latency. I do use the upload for my web sites and I find it satisfactory as well. Sure it could be faster, but for the price, I can't complain. Update 3/26/03 Everything is still perfect. I know own a 2nd PC and have the connection routed to both PC's. Everything works better than expected. Email is fine, I still prefer Outlook as my client although the web based system works fine as well. TV reception is great, I am happy with the channel lineup. I would like to see VOD come to the Buffalo area though. Update 9/27/03 Everything seems the same. Still a great connection. Since last updateing, I can't recall when the service was down. I do recall a slight slowdown a few months ago but that has since been resolved. Email is working fine as well. I always have and continue to recomend powerlink to anyone. Update 3/19/04 I have since moved to a new address around Jully 03. The transfer of powerlink/digital cable was problem free. I kept my same modem and box. Called in advanced. When I went to the new house, simply connected digial box and modem. Both sync'd up and were ready to go. Speed and latency at this new house are fantastic. Same as my old apartment. The new house is in Cheektowaga. Since my last review, Adelphia has also raised it's upload from 128 to 256kbps while keeping the price the same. Email has also been great. Adelphia also uses giganews for there news service. Currently, I am thinking or getting Vonage and Adelphia's DVR. Update 10/11/04 I have had Vonage since August. I haven’t had any Adelphia related problems with it. It worked great. I’m currently porting my Verizon number over and plan to cancel Verizon my number is transferred. I also purchased Adelphia's DVR service which has been working great. Powerlink is rock solid as usual. Still on the 3000/256 caps. Adelphia is starting to roll out VOD with out a price increase. Looking forward to that. Update 04/25/05 Performance is simply awesome. We've recently had both the upload and download increased at no cost. As well as mailbox size inceases. The cable TV side is a bit pricey IMO. With Verizon soon to be offering naked DSL, I may be switching over just to find a cheaper rate. Performance has always been rock solid with very little down time. My Vonage connection works great as well as my wired/wireless network. I also have the DVR which is pretty cool. Looking forward to VOD as well. Update 03/13/07 Still same performance. Very few outages, great speeds, latency, DNS, etc. Time Warner absorbed Adelphia in my area but I have yet to be migrated over. Vonage still working great, now have pretty good high-def line up as wel as VOD. Price is high which is my only complaint. I'm currently looking into other cheaper solutions but this has nothing to do with performance, only price. Update 02/18/07 Moved across town to a new house. Had to cancel service and sign up again. I was not allowed to transfer for some reason and they couldn't get a tech out for 10 days. (even though the previous owner had TW server. When the tech came, he plugged the cable modem in and then cut a cable drop in the basement. I did not tell him to cut this cable. Wiring inside the house is mine. I was going to put all the network gear in the basement via this drop and now was not able to. When I called to compain, the first girl I spoke to apologized and scheduled a tech for a week away and said it would be free since the tech cut the line without my permission. When the date came, the tech was a no show. Called again and this tech said no work order was ever put in, so it appears the previous girl was just telling me what I wanted to hear so I'd get off the phone. This tech told me there would be a fee of $45 to run the line again, even though it was cut without my permission or knowledge. I was irate, asked to speak to manager and was denied. I eventually hung up on him. I then went outside opened my cable feed (just a weather resistant splitter) and run my own drop to my house (I have all the stripping tools/equipment) using quad shield RG6 cable with compression connectors. All is well and I have my network system back in the basement. The price is just way too expense. I've since downgraded to the lowest speed and no premium channels. FIOS is in the area and once becomes available, I hope that will bring lower prices. The price I list in my review is for HSI/Dig TV/DVR All in all, the service is fine, I'm happy with the channel line up and internet speed/quality. Just the customer service and pricing is bad. Followup comments:
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Migrated to RR, updated review is there Followup comments:
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Update: The migration is complete and things are much better....I constituently get 3 megs down and around 100k up. The connection has been rock solid which is something i could not say for Comcast in Baltimore. I cannot say anything about if tech support has changed since i have not had to call them. So far the new e-mail system seems to be working much better than the old one too.. UPDATE: 10/09/03 Verizon online dsl is here now and i am making the jump..i am getting full 1.5/128 with adelphia i was getting 3/70. Cost is the main factor..i can live with 1.5 down..the extra upload of my DSL is great. It has been good Adelphia in terms of internet..:) Next to go will be cable when i get my dish..:) Followup comments:
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The switch-over to Premium happened in 30 minutes after calling tech-support and only costs me an additional $17 per month. I get discounted HSI regular $20.39 (because I use Adelphia full package cable TV) + the $17 = $37.39.. not bad for superior and ultra fast Internet Access. I really hope any sale of the Adelphia HSI to Time/Warner or whoever doesn't diminish the excellant service I've been getting. T/W did quite a job on AOL (not my favorite) ,but, they sure did a number on them. Tech support has been very good on the couple of times I've needed it, so, overall I'm impressed. I initially wanted to do a self-hookup, but it wasn't available so the company allowed me free installion. I leased a cable modem for the first 6 months but found out that buying my own was more cost efficient. I now own a Motorola Surfboard SB4220 that can handle the new 2.0 cable standard and am pleased with the whole experience. Overall, I do recommend Adelphia. Followup comments:
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So Adelphia is officially gone. TW took over and did ineed lower our speeds. The big upgrades gave us 15/1, which woulda been 16/2 on Adelphia. Oh well, it was a good ride while it lasted, and the forum rocked too! Bye Adelphia, I'll miss you. -- Update 7/21/06 -- Had 6/768 for a year, its great now. Getting around 7mb down and 880 up! Hoping that when TW takes over they don't screw us over and lower our speeds. -- Update 7/2/05 -- We have had the new 6/768 tier for a few months now, it's okay (a bunch of people can get like 8/900, but i only get 7/700 or so). I hope to see the 16/2 tier soon  -- Update 2/19/05 -- Well, a couple months ago the terayon was being crappy, slow speeds, constantly losing sync. Got a SB5100 from Adelphia. It worked much better. Got 2.6-2.8mb down and 190-240 up consistentaly. About a week ago we upgraded to premiere. Our caps were raised to 4mb/512kb. I was getting 6mb down 600-700kb up when they first upgraded us, then ever since a couple hours later, its been 4.2-4.4mb down and 360-520 kb up. Not too bad, I am not complaining. Much better than normal. Also, routing was wacky. It seems normal now. Traceroutes seem to go to a closer area, and not hop uselessly across the county. Thumbs up for fixing that finally, Adelphia. running 10s outbound test (client to server) . . . . . 522.61Kb/s running 10s inbound test (server to client) . . . . . . 4.31Mb/s Pretty good. We usually average in this area though: running 10s outbound test (client to server) . . . . . 522.61Kb/s running 10s inbound test (server to client) . . . . . . 4.31Mb/s We went to the CO and got the self install kit for the standard teir, 3mb/256kb. $24.95/month for 3 months then $57.95/month thereafter. 15 mins later we got home with the self install kit and i set it all up. We were told it may not be usable till the end of the next business day (nobody had had it at our house before, and there may be a filter to remove). It synced right up, and i proceeded to install. I didnt like having to install activex stuff to install, but i did. After it failed on our account number multiple times, I decided to unhook the router and hook right to the modem. Worked on the first try. Get on and speed test is 2600/130 ... wtf? So i check on other test sites and i get 240-270 kbit upload consistantly. This has a dynamic dhcp ip. They gave us a Terayon TJ 715X and it is hooked to my D-Link DI-604 router, and my Microsoft wireless lan AP. Followup comments:
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I found the Ontario office to be particularly bad. I ordered the upload at 400, and it is consistently higher than that. Download on same package was from 3000 - 4000; I haven't hit the ceiling in this, but am satisfied with the speeds I am getting, after the initial first few days. Well, I just did a few different speed tests, and I am at about 1/3 the speed I should be getting; at least, on the speed tests here. My downloads seem okay, other than that. I ordered the Premium Package, but didn't want the Digital Cable for the TV, and the unlearned field tech said they only offered the digital now, so I ended up going back to the office and telling them what the tech said and that I had no use for digital, since my TV is far from that, and they fixed me up. Then, I got two bills at once, which ticked me off, and the customer service rep I talked to said they always rolled it over on the 23rd of each month. I was astounded, and told him that all they could expect from me was the $52.00 I would normally owe. The customer service rep said this after I had been assured, the month before by another, friendlier customer service rep, that I would be getting an eleven percent drop on my bill. What a ball of BS. Well, it seems they've capped my download and upload speeds to less than that which is what I am supposed to be paying for. After this contract is up, I think I will shop it around - Verizon just has not been honest enough with me. Followup comments:
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Adelphia HSI
(38)
Beverly Hills,Los Angeles,CA
$36 per month (12 month contract)
"They're in bankruptcy and will be sold!"
"Managment convicted of fraud, poor technology, poor service"
"Avoid at all costs"
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about 7 days
Verizon
