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Scheduling the install date was no problem. Online Chat to confirm details was nice. ServiceTech was on time and thorough. Big surprise: the Motorola Digital cable boxes are smaller than the voice modem! I'm a little disappointed in the low number of HD channels available in my market, and it's an additional $8 a month for a non-DVR HD box. Nov 2009- I just renewed my soon-to-be expiring triple-play bundle to a new one including no recurring monthly service charges for a HD-DVR upgrade, a 16-2 Ultra HSI upgrade, and an all-inclusive 200 channel video/sports/movie package, plus phone for $159. I picked up my new HD-DVR and D-3 modem at my local Comcast Store, came home and hooked everything up. No internet. I had to call in to have the new modem provisioned, and that took less than 5 minutes. Painless. 31/9 Mbps. The HD-DVR had also had to be authorized and that automatic setup took about 20 minutes. Everything works great. The number of HD channels is steadily improving. I usually try to lower costs where possible, but the benefits here outweighed the slight increase. Had I done nothing and my existing bundle "expired" it would have meant a $72 per month jump, up to the regular cost for the services I was already getting, minus a HD_DVR and Ultra and full sports pack. Attachments:  Followup comments:
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@Home came out and installed the cable modem within 14 days of me calling and setting up the appointment. The install tech was courteous and the service worked without a problem. The first couple months, the service was flaky to say the least. I was down on average 1 week out of the month for the first 3 months. After that, the line was stable and the speeds were top notch. I moved into my new home a year later, and since then I have been using ATT@Home. My line went down maybe once in a three month span. I always got blazing fast downloads. Needless to say, I was happy. The main selling point of this technology in my opinion has to be the reliability of the connection. The speed is up there, but being able to get on all the time is simply a huge plus for me. Now, I am on Comcast after the move from ATTBI and @Home. I am still not disappointed with the service. I am looking forward to the tiered pricing that Comcast is going to introduce sometime this year. 8/11/02 Update - Connection is still rock solid and speeds are very nice. Highly recommended! 11/05/02 Update - Still as solid as a rock. Fast speeds and virtually no downtime. 3/14/03 Update - Getting some sparse outages on occassion where rebooting my router will fix the problem. Otherwise, top notch speeds! Comcast is doing work in my area which could be part of the problem. 3/26/03 Update - Found out my router was the problem. Replaced the router and no downtime so far. Will report back later next week. 5/31/03 Update - Only downtime I had was due to a power outage in my area that lasted for 3 days. Otherwise, life has been good.  6/16/03 Update - Still rock solid. Nexland fixed the Comcast issue in a firmware update. Going to put the Nexland back in place and start it back up in the next week or so. Otherwise, I am just glad the packet dropping and other issues were router related and NOT ISP related. 7/14/03 Update - Still going with no downtime! 10/01/03 Update - Comcast is still rocking and rolling for me. If you can, prepay for a year of service to save even more money. Instead of paying $42.95, I pay $467.45 for a year and I get a free month. If you leave anytime during that time, you get your money back. A good deal to say the least. 11/10/03 - Still working. No downtime. Fast connection. Nuff said! 1/12/04 - This connection is still totally rock solid. However, Comcast has caught up to me. Since I went with Directv about four months ago, I found out that prepaying for a year of service will keep my internet the same price and I could ditch cable TV. This has now changed. Now, I have to keep at least basic cable TV which is $13.50 plus taxes. Either that or my internet goes up to $61. Let me see...$61 or $56 a month. I still prepay a year in advance which saves me a little money, so it brings the cost down to $53 a month as the total price per month. I have decided to try out SBC DSL this month sometime. I will go for the $37 package which includes 1500 down and 256 up. If it works out well, and it may since I am less than 7,000 feet from the CO, it will lower my internet cost by $16 a month. Don't get me wrong, I love Comcast cable internet. If SBC DSL sucks, you can bet I will spend a little more and keep the Cable internet. My hope is the DSL service rules! I have already gotten input on DSL in this area and it does look promising. I will report back on this review later. 2/17/04 - I called and canceled Comcast cable internet about one week ago. I am up and running on SBC DSL. Comcast was excellent in my area, and if not for the price increase for non-cable TV subscribers, I would have stayed. The $26.95 price tag is all I could qualify for, but I am getting 1500/256 which is excellent speeds for the price. Reliability so far is equal to Comcast cable internet. Latency is the same, which is excellent. I get nice steady pings in the 30-40 range which is excellent. This is my final review on Comcast, but it was a very positive experience for me. If you can get it in your area, give it a try. 6/28/06 - I finally budgeted out to get dual broadband lines in my house. Since I have SBC DSL for $15 a month, I decided to take the plunge and get Comcast again. I had a very favorable review of Comcast in my area so I was hoping nothing had changed. I found a offer online for Comcast HSI for $20 a month for 6 months with a $100 cash back offer. In order to get that lower price, I had to pay $13 for basic cable TV which sucks, but there isn't much I can do about that but complain. I placed the order on 6/22. Install was set up for Saturday 6/24. I opted for the basic install since I had all the equipment. Saturday came and went with no installer coming out to the house. I called Comcast and they explained that the installer was running very late on a few other installs and they would need to reschedule. They even gave me free installation to make up for the trouble. The new install date was 6/27 and it went through without a hitch. Modem came right up and internet speeds were top notch at 6000/384. I put both lines in my dual WAN router and just stressed the heck out of them both last night. So far, 1 day later, connection is as solid as it was when I left Comcast a few years ago. Aside from the installation reschedule and the fact I have to pay $13 a month for basic cable TV, I am very happy. 1/5/07 - Running Comcast HSI and SBC DSL on my dual wan router and it is a match made in heaven. I love the redundancy, but not that I have had to have it. I use both lines of upload bandwidth quite heavily, which is very nice. Service is solid. 10/25/07 - Service is still solid. No outages at all to report. The service just works and I love it. Still have both SBC and Comcast on my dual WAN router and both services work great. 1/28/08 - After a few years of running with a dual WAN connection, I have dropped Comcast once again. My DSL service is $25 a month while Comcast is much more expensive since I don't get their cable TV. Its a shame actually cause their service here rocks. Maybe I will pick it up again later. Right now though, I am happy with DSL and to save the money over a dual wan connection. 11/21/09 - After about a 2 year hiatus, I have returned to Comcast. My DSL connection was tapped out at 4000/768 and after some flaky connection issues, I decided to give Comcast another go. I am proud to say that Comcast is still great in this area. I will be monitoring the connection to see how it goes. Followup comments:
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All has been working great. Price went up a little bit but all in all, it is working great. --- Update 08/10/06 --- Got a cable modem from a friend who went to dsl. Comcast wouldn't let me use the modem because it was still associated with his account. They verified that the other account was inactive. They needed him to call anyways. After disconnecting my line, they fixed that problem. But all was not clear. I returned the modem and they wanted to charge me $100 for the modem anyways. Even after 10 phone calls to open 3 support tickets (2 of which disapeared), a return trip to the local office, and a fax, they disconnected my line. Most of the support people were very nice, except for the person who hung up on me. There is just so much red tape that no one could do anything. I was very annoyed by the "I'll raise the priority on this ticket." How many times do you need to hear this before it becomes a joke? ------- original I moved to a new house that did not qualify for DSL. Already had DirecTV and phone service but went with Comcast Internet/Cable. Setup: $50 to get the lines to my house. I wired up inside the house. Each month: $11 basic cable + $43 computer + $3 modem [Motorola SB5120] . Promotion: first 6 months at $11+20+3/month. The sales force were lacking in the personality, and seemed to provide minimal information. When comparison shopping I asked about the typical install wait times. "It depends when I click the button, could be less then a week, could be a few weeks" - annoying. Installer was on time, quick, nice, knowledgeable. He really could not have been nicer. I had a dish, so he ensured all systems would work well together. I signed up for cable to reduce my monthly expense, but did not intend on hooking up to a TV. He understood and did not press the whole setting up the TV thing. Also ran the cables so you could not seem them outside the house. Very impressed with him. Activation try 1 didn't work. Took me a while to find internet explorer for the macintosh but the thing hung. Activation sales call 1. The tech support on the phone was not helpful. End result: move my computer to the basement with the modem. Best part was him asking me to go to the "start menu" on my Macintosh. He paused and clearly his script did not have anything for the Mac. I couldn't help but laugh. Activation try 2 didn't work. I moved a windows box downstairs and tried to run setup from there only to have it fail in the same spot. Activation sales call 2 - Spoke with a very nice and knowledgeable guy this time. After 2 questions he changed gear to try and work better with my technical level and we were up and running in no time. Turns out their servers were having troubles and I didn't even need to setup the Windows box in the first place. Very annoyed with the first guy All in all it took me 1 week to get a new cable line run to the house and 3 hours to setup. Service is great, using a Motorola SB5100. Network is up and running. Followup comments:
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I've been using DSL since day 1, after all years with DSL I'm still OK with it since I went Fry's electronic I saw the sale reps ask me to using Comcast Cable Internet. At 1st, I don't believe it but I still try to order the performance package. After I pay for 25 dollars for installation. My services up running. Oh my God, Comcast cable internet make me so impressive and after run test for a week I have no downtime. That's great! I just ordered upgrade Ultra package, after filled out information, I've been chat with reps name Germaine.He/She so nice and helped until my service and order complete. I think Comcast is the best service in San Jose. Geramine, you so cool man ! Followup comments:
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Struggled with it for a year until the contract was up. Tech here this morning to swap modem. Slow now but at least it's up. Switching back to sbc dsl here very soon. Followup comments:
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The increases in speed have made the service more enjoyable and I'm happy about that. Looking at the trend in online entertainment and communications, this limit on full utilization of your "unlimited" connection will be a source of friction soon. The option would be to use the Comcast phone service (instead of a cheaper option) so you're not peanalized for the bandwidth there and get Cable TV instead of trying to enjoy services like Hulu or Netflix on a daily basis. Oh and don't over do it with all the online offering of gaming/entertainment with Wii, PS3, XBOX 360 or any other web enabled device in your home....wait this kills the whole reason for swallowing the price of a high speed, always on broadband connection and all the stuff it "could" allow you to do, doesn't it? For the "average Joe", myself included, Comast does the job with a few minor bumps along the way. I still have dreams of a fiber optic ISP in Northeast Florida and hope that they will offer a low price and get everyone connected as opposed to charging a second mortgage only a few can afford. Followup comments:
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The order process was a bit convoluted to say the least. The web portal for Comcast offers provided no link for submitting an order, it only provided an 'order confirmation number'. I called Comcast who then stated I had to order by chat session...the chat session helper then redirected me to a special offers line, where finally after three tries was I able to order my service. Install was good. . .with a Webstar DPC2100r2 modem connection in house, and a Netgear WNR2000 switch to complete the combo. One bad thing was the reconnect fee attached to my bill - I'm a new Comcast customer yet they're trying to charge me for a 'reconnect'. That's $32 I don't owe and will not pay. Please beware of reconnect fees if you are a clean install (new customer). All in all, service has been satisfactory and the special promotion was hard to pass up. Followup comments:
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Comcast bought out Adelphia and officially I was switched over early this year (2007). Since Comcast took over my 6mb down and 768kb up has been reduced to 4mb down and 384kb up without a decrease in cost. The 4mb download speed seems to be more consistent now then before. In the past several months I have experienced numerous disconnects from the Internet, with the modem logs reveling a lost of signal from Comcast. This culminated in a 2 1/2 day outstage the week of 21 May 2007. My son has a friend whose parents both work for Comcast and they report the outage was due to a screwup on Comcast's part during an upgrade. Upgrades are good and minor outages are okay. I go to college and take some material including test online with the loss of connectivity this has impacted me but might not be as bad for those who only surf the web and do email. Steve in Colorado Update 18 November 2009 Starting in late September started experiencing severe packet loss and with numerous interruptions to service eventually after calling comcast the issue went away, but shortly after this my Internet connection started dropping. In October had 3 tech visits scheduled but the tech's never showed up. Have been told that the issue is due to an older modem I have the Motorola SB-5100 as well I noticed that the issue seemed to be after a configuration update was pushed to the modem. Prior to these issues my service had been rock solid. To be fair in the past week I haven't experienced a loss of service. Thanks Steve Followup comments:
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Comcast
(346)
Cape Cod
$129 per month (12 month contract)
about 1 days
"Service has been solid"
"No Competition here"
"It Works Great!"
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