»next review in page
malenko1000 Review by malenko1000
Posted: 8.9 years ago
member for 8.9 years, 283 visits, last login: 1.2 years ago
 Fullerton,Orange,CA
 $40 per month
 about 5 days
 "Awesome speed, install was a snap"
 "None as of yet."
 "If you live in Orange County and want a fast connection, give @Home a try."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I first tried to order DSL from Pacific Bell. Tried once at the beginning of December, and they told me to call back in two weeks. Waited two weeks and called back, they told me to call back sometime in January. Got fed up, so I went to Comcast's website and ordered their cable modem service. They called back 3 days later, even though the website said they'd call within two. The rep was very nice and apologetic for not getting back to me on time. They set up an install date on Wednesday (2 days later). They seemed to be pressuring me to have them install everything, but I told them I knew what I was doing and already had an ethernet card installed. The rep persisted slightly, touting their free install. I declined and said if I could do it myself I'd rather do that, and he said ok, the installer will just "lock" the modem. The install was set for between 8am and 12 noon.
The guy showed up around 8:30, which surprised me, I wasn't expecting him to show up until 11:55. Anyway, he wanted me to sign a waiver so he could work on my computer, but then realized I was doing a self-install. So he put a splitter on the line coming out of the wall, I attached the cat 5 to my NIC, and he plugged in the modem and waited for it to sync. It didn't sync after 5 minutes so he brought another modem up and waited again, and after a few minutes it lit up. He checked one or two things in Windows and said everything was OK. Total install time was about 20 minutes, most of it waiting for the modem to sync. He did not split the line outside (we live in an apartment) but he said the line inside was excellent.
After he left I began fiddling around and found that I was getting around 15K/sec for web pages, which I found to be inefficient and slow. I ran the tweaks here and now I'm getting anywhere from around 30K to 200K/sec on webpages, ran a few downloads from FTP sites and was easily getting around 300K/sec. Downloaded a few files from an fserve on IRC and was getting approx. 100K/sec. These speeds far exceed my expectations and I only hope they remain close to these levels come "primetime". I can't find any indication on what speeds I'm supposed to be acheiving, their ads only mention "x amount faster than dialup". They do however, have my upload capped at 128k, which doesn't bother me at all since I am not planning on serving nor do I play online games.
Anyway, bottom line is, if you live in the Fullerton area and subscribe to Comcast cable, do yourself a favor and get @Home!
Followup comments: Forums »
 |
»next review in page (previous review)
outcast Review by outcast
Posted: 8.9 years ago
member for 8.9 years, 497 visits, last login: 299 days ago
Corryton,Knox,TN
$39 per month
about 1 days
"downstream speed is good"
"upstream very slow"
"i'm sure it will scream as soon as knoxville gets it right"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
telco connection here in knoxville not too bad but upsteam suffers terribly
they say they should have system fixed soon and we'll have cable up and downstreambut untill then it's nothing to get exited over
Followup comments: Forums »
|
»next review in page (previous review)
chasmcg Review by chasmcg
Posted: 8.9 years ago
member for 8.9 years, 4 visits, last login: 8.8 years ago
Chattanooga,Hamilton,TN
$30 per month
"Instant Installation (12 Hours)!!!!! GREAT SPEED!!!"
"I'm waiting on these... NONE So far!!"
"I can't believe it... It actually worked first time!!!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I called as soon as I got the letter that it is available... literally 12 hours later I was rocking and rolling!!! 12 HOURS LATER!!! With a Download Accelerator to pull from multiple sites I get 500 KB/sec or (4000kbs) down!!!! I pulled down a movie from a site 400 MB 2 hours!!! No Installation cost! No Contract! Great Service!!
Comcast @Home had several people from out of town helping with the rollout and all my buddies at the office signed on too... I think one guy waited 3 days for installation...
I believe the service is $39.99... They provided the router configured!!! If Comcast @Home is in your area get it!!!
I hope I'm immune to the problems other people have had...
Followup comments: Forums »
|
»next review in page (previous review)
lmttt Review by lmttt
Posted: 8.9 years ago
member for 8.9 years, 13 visits, last login: 8.8 years ago
Woodbury,Gloucester,NJ
$40 per month (12 month contract)
about 10 days
"Good value when it works."
"Not reliable, slow, lots of down time, email server extremely poor."
"If in Southern, NJ - look elsewhere."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I went with Comcast @Home Cable Modem and had a series of horrible experiences.!!! The order taker recorded wrong town for me and modem & email address lost in system. Install was nightmere from day one when installer showed up and said this was his first install - he worked outside construction for 15 years, two weeks training, and he trashed my PC. Registry problems from hell - 10 days reconstructing/tweaking to get PC back to where it was before it was brutally ravaged by the installer from hell! Most - NOT ALL - of Tech support sucks equally bad - one tells me to do something and the next one tells me that I received MIS-INFORMATION. They talk to me like I am the idiot (ex. CLICK THE LITTLE BUTTON ONE TIME, DAHHH!). EMAIL SERVER DOWN MORE THAN UP: 2 episodes of mis-directed mail, approx. 750 pieces, from ballistic people responding to a spammer. This resulted in two virus and Trojans disasters that wiped out my registry: running without virus shield and firewall because tech support blamed these programs for problems and refused support unless I uninstalled them. Re-constructed registry again. Major connectivity problems - routing problems - lots of down time - and one of the techs told me he was out of patience with me and hung up the phone on me when I refused to do something I KNEW TO BE WRONG (change address from NJ to PA). My nightmereish situation is now being handled by a nice man - at the REGIONAL STATUS CENTER - as a CRITICAL PRIORITY - of course, this only happened after I called the Corporated Center, President's Office, in CC Phila. and lodged a formal complaint aimed at the arrogant tech who hung up on me. Regional finally listened to me and sent someone out to check the line coming into the condo - as I suspected (process of elimination) it was bad - connectors too were bad. This solved a small portion of the problem. For this I got 4 months free internet "service". I seldom call tech support anymore. I am here getting better advice. My virus shield and firewall are intalled again! If you only spend 3 hours a week on internert, maybe you won't notice the inconsistencies??? Thanks.
Followup comments: Forums »
|
»next review in page (previous review)
jesseschulman Review by jesseschulman
Posted: 8.9 years ago
member for 8.9 years, 11 visits, last login: 8.7 years ago
Hightstown,Mercer,NJ
$40 per month
about 6 days
"Very Fast Downloads, Static IP, Fast Install"
"Very Slow Upload, Always Outages, Long Wait For Tech Support"
"Great Value for its Money if they Only Upgrade Their Hardware and Keep it Working"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Well, I have had Comcast @HOME for about a year now. I orginally switched from Erols 56K Dial-up, and wow I loved Comcast at that time. I was able to get downloads at near 4 megabits per second off peak and 2 during peak, although my upload would not surpass 1 megabit per second it was more than enough.
Now, after they advertised the crap out of their service, and I think most of my neighbors ordered @HOME too, The speed started to go downhill. Now (when I can to your site, when the network is not down) I usually get around 1-1.5 megabit per second depending on other people around me. My upload has really gone downhill. If I'm lucky I get around 100Kbps I'm happy.
As for everything else. Well, Whenever I reinstall and OS and loose my settings, then I call Tech Support. After waiting for a human being to answer and listening to where all there outages are, 30-60 minuted later I ask for Level 2 tech Support (The Smart Computer Techs). Then after another 10 minute wait, I get one of them on the phone. Whilke they are not the nicest people to talk to I usally get all the info I need rather quickly.
As for the install, Well since this was a year ago, They were at my house within a week of ordering the service.
Like I said before, The only problem I have with Comcast @HOME is the Outages. It is a great value for its money though.
Followup comments: Forums »
|
»next review in page (previous review)
sniffledick Review by sniffledick
Posted: 8.9 years ago
member for 9 years, 149 visits, last login: 312 days ago
Citrus Heights,Sacramento,CA
$39 per month
about 2 days
"Very fast downloads; low pings; no contract"
"Suffered through a month and a half of garbage speed; upload cap 128"
"if the current speed stays intact I will rate it 5 stars"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered the service and had it installed on the 19th of October. I agree with one reviewer where he/she says that the ping times were terrible from noon to 2am. My speed was terrible for that time in general...not just ping but download rate. Repeated complaining to the tech support had little effect. It looked as though I was forced to eat the 950 bytes/sec (that number is correct) I was receiving. One day, KCRA channel 3 television station ran a consumer fraud story about Comcast@home in this area. This would probably be around the 3rd or 4th of Dec. Well, didn't take long for them to get their ass in gear and do something after the public mudslinging. Now I am getting over 100kilobytes/sec at the very minimum (unless dl from a lousy server) and usually, for most times of day, it is over 200. At night I get well over 300K/sec. Testing my speed here at DSLreports shows my speed is ALWAYS in a range from 1650-3300 kbps (1650 at around 10 pm....over 2000 most of the day). I just hope this isn't a quick fix to tide us over only to revert back to the slow ways of days passed. If this good line speed persists I will come back and rate @home with 5 stars for most categories. I only wish the upload rate were higher. But, for 39 bucks and a minimum download speed that kills ANY DSL service around this area, I am satisfied.
Followup comments: Forums »
|
»next review in page (previous review)
joedavis Review by joedavis
Posted: 8.9 years ago
member for 9.4 years, 25 visits, last login: 5.4 years ago
Sacramento,Sacramento,CA
$39 per month
about 6 days
"Time between ordering and installation was less than a week"
"128kbps upload, difficult to get static IP"
"Worth the money, atleast until cable service becomes overpopulated in my area"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered the Comcast@HOME (Sacramento, CA area) service on a Friday, and requested a self-install kit, since I am not home for most of the day. Also I used to install ADSL service (along with having it in my home already) so the installation would be no problem for me. The lady I spoke to seemed to know her stuff about what the self-install kit came with, etc.. and she said I would be getting my equipment within 5-6 business days.
The following Thursday I get all my equipment. I called up the number that was given, and within 1 1/2 hour of calling, the guy I spoke to said my service should be up "within 30 minutes". He was right, it was up and working within 30 minutes.
My only problem with the whole situation, was that I requested a static IP, and the guy told me I have to give a "Really good reason" as to why I want the static IP. I told him that I needed it for security reasons when connecting to my work. He said that they do not support VPN's, so that will not do (they were assuming connecting to work = VPN). Anyways, I just said forget it about the static IP since I didn't need it at that moment. I know that getting a static IP for that reason is valid, because a friend of mine who lives in the same area as me (and ordered 2 weeks before me) got his static IP for that very same reason. Aside from the issue of getting a static IP, the process was great.
When I set everything up on my PC, speeds were good. I was averaging between 2000-3000kbps downloads, but my uploads seemed severly capped. Doing speedtests on many different sites seemed to prove this. My upload speed was capped at 128kbps. The fastest upload I was able to get was 15KB/s (kiloBYTES). As for the IP addressing, they use normal DHCP to give out IP addresses, and their DHCP lease time seems to be very long. I was even able to take the IP address they gave me, and enter it in as a static IP into my TCP/IP stack (which means that one could possibly run the service through a router).
Overall, I think the service is worth the money. One thing I made sure of, is that I order the service when it first became available in my area. I know that maybe 6 months or a year down the road (mabye even 1 or 2 months) it might slow to a crawl, but that is why I have DSL to begin with. The service is good to have for the average home user, but for the hardcore users who demand static IP's (without hassle) and a big upstream pipe, it might not be sufficient.
Followup comments: Forums »
|
»next review in page (previous review)
Fenral Review by Fenral
Posted: 8.9 years ago
member for 9.4 years, 440 visits, last login: 36 days ago
Bel Air,Harford,MD
$45 per month
about 2 days
"Cheap"
"eradic throughput, eradic connections."
"I want my DSL back!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I'm on a vacation from dsl, (Moved and am awaiting a new install).
At anyrate i'm on comcast@home in Bel Air, Harford County, Maryland.
They managed to install it within 48 hours. Well perhaps install is not quite the right words to choose. Their tech showed up to do the install but was unable to get the connection running correctly. IE we had a ping out, but was unable to get any webpage information to come up.  Turns out he misconfigured the proxy server setings. (took me about 30 mins to figure out the mistake after he left).
Well the service has been up for about 2 months now.. if you can call being up .. being down 40 percent of the time, or with data throughputs that during the daytime look more like an old 14.4k modem....
Bottom line..
Where I am located, Comcast at home, truely sucks compaired to dsl.
Phoenix Dragon
Followup comments: Forums »
|
»next review in page (previous review)
repontes Review by repontes
Posted: 8.9 years ago
member for 9 years, 76 visits, last login: 4.5 years ago
Atlanta,Dekalb,GA
$53 per month (12 month contract)
about 35 days
"Excellent Speed"
"Mail server is always down, mostly the time for more than 12hours"
"Is a good service if you have an e-mail accont with other provider"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I got a really good connection, but I had a few problems to install they did not show up 3 times.. took me more than a month to get it run
Followup comments: Forums »
|
»next page (previous review)
omicron9 Review by omicron9
Posted: 9 years ago
member for 9 years, 157 visits, last login: 5 years ago
Sacramento,Sacramento,CA
$42 per month
about 3 days
"Increadible transfer rate most of the time. Much simpler than DSL. No year contract."
"INSANELY HIGH ping rates for about 14 hours a day. (About noon to 2 am)"
"If you do the self install, its pretty darn good, except for the ungodly ping rates!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I got the self install kit within 3 days of ordering it (two days early), and was online that day. It was slow at first, but after visting a few tweak sites, I was getting awsome performance(as high as 300KB/s from some ftp sites!) Thats just transfer rate though, the ping rates are usually well over 400ms! I think I average 600-700ms in the late evening. This is especially problematic for me because I am an online gamer, and this internet connection is useless to me for most of the day! In the morning, ping rates are increadible, at less then 30 for most servers around the internet, but everyone is at work, or sleeping!(for those of us with the swing shift.) Still, it doesn't seem to affect the transfer rate much, and that is nice.
One more note: cable service is very easy to share, just plug it into a router, or use a switch and buy extra IPs($6.95 per month each.). @Home service acts just like any other ethernet, no PPPoE or other nonsense.
BTW, If you do the self install (very highly recomended if you already have a NIC), I suggest you do NOT install their software! When you first put the cd in, it will configure you for the service, then restart. Pull the cd out before it restarts. You do not need their software, just open IE or any other browser and thats it! (You will have to configure your own email client if you do this, also simple.)
One other final note: I think they filter news. Thats why I rated it so poorly. I find that completely unacceptable.
Followup comments: Forums »
|
Review of Comcast
Comcast
