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nuvox bad Review by nuvox bad
UPDATED: 42 days ago
member for 42 days, 0 visits, last login: 42 days ago
 Duluth,Gwinnett,GA
 $67 per month
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I was with a company for phone service that FDN Communications purchased it has been so long ago that I don't remember the company name. Anyway Nuvox purchased FDN Communications and for years I had a complete package for $35.00 a month then it went up $10.00 and in the past year it went up to $67.00 a month. Before I moved into this new location I had all new phones lines installed for the new technology.
A couple of months ago every time it rained one voice line would go out and a fax line would go out. I called them 3 different times and they would call bellsouth to come out and check the lines that was a very bad customer service experience 2 of 3 times and the third time the bellsouth guy said it was a short inside and then a couple of days later the phone lines started working by themselves. He was wrong and I feel like each time the trouble ticket was treated with band aids.
The fourth time I did not call them I transferred the lines to 2 different companies and the phones both still give busy signals. So that tells me that it is not a phone line problem it is something that their servers caused.
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alphadog Review by alphadog
UPDATED: 1.3 years ago
member for 7.7 years, 44 visits, last login: 1.2 years ago
Atlantic Beach,Duval,FL
$950 per month
 "Service, pricing/value"
 "No major hits in the bad column. Feedback is below average. Wish reliability was a touch better..."
 "Knowing what I know now, would I do it again? Yes."
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About two years ago, our SMB got its first PRI-T1 for voice/data, with a 10K minute bucket for voice. We had USLEC, Nuvox and FDN in competition. USLEC couldn't justify its egregious pricing at the time (three times FDN or Nuvox, with excessive and non-optional bundling of unnecessary services), and FDN had too many complaints from local techs I know. We decided to try Nuvox.
We have experienced some short downtimes of about 5-10 minutes about three times over our time with them on voice and data. Service has always been pretty good, except they lack 100% follow-through. It's touch and go if you get a final "all is well" from them. On the plus side, every ticket is backed by a survey that allows feedback. (Companies that never ask how well they did for you shows that they don't *really* care about service.)
The key question: Knowing what I know now, would I do it again? Yes.
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tekmunki Review by tekmunki
UPDATED: 1.3 years ago
member for 7.9 years, 2748 visits, last login: a few hours ago
Lake City,Columbia,FL
Contract price not specified.
"Much cheaper than AT&T, formerly Bellsouth."
"Could be more thorough on trouble ticket resolution, reporting back to the customer."
"Received advertised service at expected times, Data and VoIP services are very configurable and stable."
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We moved from an integrated PRI with Bellsouth/AT&T to a Nuvox PRI during a location move. They were about 60% the cost of AT&T. After 2 months of service, we haven't had a single outage- it's been rock solid.
I'm impressed with the added options and tracking information on each DID, as well as the Nuvox provided QoS integrated VoIP/Data router.
I had a few typical trouble tickets so far, 2 of the numbers ported over were typo'd and ported incorrectly, as well AT&T didn't remove us properly from their network so it took a day or so before the AT&T network could provision and reach us. I also put in a ticket to add 30 DIDs. All the tickets were resolved quickly and I got my DIDs in 3 days time, the only thing was, I never got any follow up calls to let me know they were ready so I had to call-in to confirm the ticket was completed.
I have already recommended them to several businesses locally , and will continue to do so- Nuvox has provided nothing less than what is an expected service level for a business critical solution.
If you're considering the move, I say DO IT.
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mjrdude Review by mjrdude
UPDATED: 1.3 years ago
member for 5.9 years, 48 visits, last login: 81 days ago
Wichita,Sedgwick,KS
Contract price not specified.
"Fast trouble-free cutover from old provider to Nuvox"
"internet speeds seem quite a bit slower than old ISP"
"cost of package deal at around 1/2 of old"
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This review is an initial review, as our service just went live yesterday July 14 08.
So far Nuvox has done a fine job, the cut-over from the old provider to Nuvox was fast and smooth. Everything worked!
The only downside is speeds on the internet side seem slower, with download actually slower than upload, both under 1MB. We were forced to move to a new provider as Sprint Broadband Direct will not be available after July 31 08.
We have a T-1 combo package, and so far tech support has been very good.
I'll update this review once we have been live for a couple months.
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checkedout Review by checkedout
UPDATED: 1.5 years ago
member for 1.5 years, 2 visits, last login: 62 days ago
Miami,Miami-Dade,FL
 Business customer
Contract price not specified.
 about 120 days
"I can always reach the salesman directly"
"Service is extremely unreliable"
"Won't ever use again, dropping them the first chance I get"
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I've been running around and around with Nuvox down in our Miami facility. We switched over to them a few months ago. We requested 3.0 Mbit business DSL for our two PCs in that office. Presumably, they did a line test and verified that the speed was possible. We moved forward and signed up on their say-so.
Since signing up, we have had continual disconnection problems. No data could get through on a regular basis.
Tech support was contacted repeatedly. Each time I had to re-explain the problem. They would often say "looking into it" and never get back to me. I finally contacted the salesman that sold us the service and suggested he get his act together.
Tech support finally called me back, evidently without reading the trouble tickets and essentially asking "I hear you're having trouble". The poor tech guy that called me got an earful from me. I was not in the mood to re-explain to a tech who didn't do his homework.
Their diagnosis of the problem was that the 3Mb DSL connection was unstable due to the distance from our office to the CO. (19,000 ft) They would have to downgrade us to get the stability but weren't sure. I asked if they could confirm this would fix the problem and call me back.
They didn't.
I called the salesperson and mentioned that the possible solution that was told to me was to downgrade to 1.5Mb DSL. He tried to sell me a T1.
We've had more disconnections than connections over the past few months. They finally got our 'downgrade' to 1.5Mb completed and still problems exist.
We'll be dropping them like a bad habit once we have a replacement provider identified. Bell South and Verizon are too expensive.
- co
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nuvox1 Review by nuvox1
UPDATED: 1.6 years ago
member for 1.6 years, 1 visits, last login: 1.3 years ago
Columbus,Franklin,OH
Contract price not specified.
"Managed Firewall, Online Web Reporting"
"NuVox is the best"
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I am glad to hear all of the good things about our NuVox products, and some of the not so good as well. My name is Jason and I am an Account Executive with NuVox in OHIO. If you have any questions or need to switch from your current carrier to NuVox, feel free to give me a call @ 614-304-0057. Thanks again for your business and have a great day.
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Stevechris Review by Stevechris
Posted: 4.1 years ago
member for 4.4 years, 10 visits, last login: 3.4 years ago
Indianapolis,Marion,IN
$450 per month (24 month contract)
about 45 days
 Ameritech
CLEC party: Ameritech
"Nice engineers to work with"
"Scheduling a bit confusing"
"Works and SAVES money"
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We converted old phone and seperate data in to combined service, went smoothly and cost saving was good and no service changes noticed, We have Static IP with T-1 and phone dip into T-1 but hav enot seen any slowdown, Quite happy.
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jfrosch Review by jfrosch
Posted: 5.8 years ago
member for 7.1 years, 23 visits, last login: 94 days ago
Saint Peters,Saint Charles,MO
Business customer
Contract price not specified. (36 month contract)
about 30 days
Southwestern Bell
"Good pre-sales and install support"
"None so far"
"Overall, seems like a good company to work with"
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Install kit didn't cite the required subnet mask or IPs to use for gateway, etc. Some of these were derived by trial and error because there was no Saturday (Sunday?) night installation tech available.
Download speed on T-1 seems slow, but could be the Net. I routinely see 700 kbps which is well below the rated T-1 speed.
I need to run some more tests before being certain.
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b_zen Review by b_zen
Posted: 5.8 years ago
member for 7.3 years, 809 visits, last login: 158 days ago
Saint Louis,Saint Louis City,MO
$49 per month (12 month contract)
about 14 days
"Good and stable connection"
"N/A"
"I would order it for myself if I lived in St. Louis"
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My friend has it and is quite happy with them. I'd look into it if I were back to STL soon
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jawnah Review by jawnah
Posted: 6.6 years ago
member for 6.6 years, 5 visits, last login: 6.4 years ago
Greenville,Greenville,SC
$17 per month
"Fast and reliable"
"Great dial-up ISP"
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NuVox Communications, which has since the update of this listing, moved to Greenville, South Carolina, is the best ISP I had ever used. Their dial-up package was such a great value. At the time that I had NuVox as my ISP, I was in an area where DSL and Cable were not available. I had a dedicated phone line for dial-up internet and stayed connected to them for days on end. My top connection time was 7 days fully connected with no problems (which, if you're unaware, is almost amazingly unreal for dial-up users). I only had one outage with NuVox, which was after a large ice storm that knocked-out the telephone service in the metro Greenville area, so their dialup services were unreachable from my home. They have competant, friendly staff that are always willing to help you with your issues. I recommend this for anyone who has or wants the internet. There is no better dial-up value.
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Review of NuVox Communications
NuVox Communications
