Review of Comcast Formerly ATT BroadbandAll reviews of |
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Here is an update for 2009, we switched to Workplace with 16MB down, no cap, static IP's and phone service. It is much better than the personal service, mostly due to the SMC router/modem and a new RG11 drop. The signal is good, speeds vary, with better uploading. After many improvements have made, we are seeing a big change in our HSI and HDTV experience. When Comcast takes over a local area (AT&T) it takes a very long time to make the proper changes. Cable Technology requires a lot of maintenance, something that CT never did. Only time will tell. Wish there was competition, to speed up more changes. Followup comments:
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Upgraded to Triple Play bundle had to convince the technician that he really did need to bring the HDMI equipped box I asked for during the upgrade call. His take was that thee wasn't a difference between component video and HDMI. The reason I'd asked for it was cable management, plus I had a new TV and wanted the highest quality picture I could get. He had concerns about the signal strength at the end of the run but didn't do anything w/the tap on the pole to increase it. Because of this the picture/sound sometimes stalls and there are audio quality issues. 11/15/2007: No changes. Speed is great. Haven't had a reason to use technical support. Sometime between the reviews: When Comcast is operating properly it rocks, but lately the road has been bumpy in the Chicago area. They've had numerous DNS outages, Router saturation, routing problems, various other service related outages, and maintenance done at prime time. The fact that they would do maintenance during prime usage times without notice, have had these numerous issues, and customer service is bumpy at best is still holding them to a 3.5 of 5 (previous rating was 3.5 of 5). 8/11/2006: Connection reliability dropped to 4 (previous rating was 5) and tech support fell to 3 (previous rating was 4). Maintenance or outages still occur at inconvenient times (usually prime time), and customer support wasn't as helpful when I had an issue with the data side this time around. They said that since my cable TV was still functioning they'd have to do a truck roll because it was a problem with "my cabling." Turns out that the data side came up in less than an hour. 8/15/2005: Customer service rocked when I purchased a SurfBoard 5100 cable modem and requested that they add it to my account. They did everything quickly and stayed on the phone until I completed a couple of speed tests. The recent upgrade to 6MB down is great, and they've added numerous "features" that make them rock over SBC/Yahoo DSL in my area. Connection reliability rose to 5 (previous rating was 4) and tech support rose to 4 (previous rating was 3). Followup comments:
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I'm getting 8000 down / 700 up - upload a little slow for things like FTP but not bad overall. Occasional outages, but mostly in the early morning before 6 AM. No DOCSIS 3.0 in Denver yet. Bandwidth has gone up over the years, but the price hasn't - kudos to Comcast for that. No billing problems, except the rate is a bundled rate for using Comcast Cable. Pay $10 more per month without cable. Webmail/Email is pretty good as well. No issues, and 7 accounts. Followup comments:
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So far I've been pretty happy with Comcast... we'll see how it goes! ---------------------------------------------------------------------------------- --------- Update Feb. 1, 2005: My connection speed dropped to dial-up levels tonight. When I called Comcast technical support for assistance, the Comcast rep. got extremely upset. Apparently they have been doing "speed upgrades" in my area, and he told me he was "sick of all you f-ing idiots calling in to complain that our service wasn't working." He told me I could either wait "a couple days or a couple weeks" for the problem to be fixed, or he could send a technician out to my house who would probably not be able to do anything and that I would probably be charged for that call. My apologies for being an "f-ing idiot" and expecting my service to work. I've never heard of a company's service rep's being so rude. I just don't understand it. Hopefully the service will be back up to normal in a few days, and I won't have to call again - talk about an unpleasant experience! ---------------------------------------------------------------------------------- --------- Update Mar. 7, 2005: A Comcast rep. called me at home and said that they had identified a problem affecting the speeds of customers in my area after the upgrade and that it had been resolved. My speeds are back to being what they should be (I'm getting about 3.5 Mbps, which is about right for my setup). ---------------------------------------------------------------------------------- --------- Followup comments:
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After all this time, Still working Good. Sep 23 2009 Update; Got my old faithfull cable modem for a new Docsis 2 with VOIP built in, has been a week and the think keep losing sync every day 2 or 3 times. this is the most anoying situation when you are using the phone. will call comcast tomorrow. Followup comments:
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Update 8/4/03: Well the smooth sailing part has ended. In June my modem wouldn't sync and all calls to Comcast were of no help. I ended up with 2 weeks down time and a large dislike of Comcast. When all was done and over with what had happened is that they had a contract company do an audit on my neighborhood and that idiot disconnected me. It took Comcast 2 weeks to figure this out. I have a complaint pending with the franchise office but figure nothing will ever come of this.  Followup comments:
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On Demand has promise, but so far its free programs remain disappointingly limited. I seldom use it. I find it infuriating that Comcast uses On Demand programs to tout "1000's of HD choices". (Not the use of "choices", not channels). The Comcast left hand never seems to know what the right hand is doing. They never seem to know what (or when) they intend to do with their system until they actually do it. The names for tiers seem to change with the weather. The Comcast people I've talked to by phone or in person have all been friendly and helpful. But I hate their website. It is difficult or impossible to use to get tier channels or pricing info. Important conditions are buried in obscure footnotes. Followup comments:
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Comcast Formerly ATT Broadband
(22)
Berlin,Hartford,CT
$99 per month (12 month contract)
about 30 days
"They are trying!"
"Inconsistent service"
"Competition please."
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