»next review in page
prmath Review by prmath
UPDATED: 4 days ago
member for 6.8 years, 50 visits, last login: 3 days ago
 Milton,Santa Rosa,FL
 $40 per month
 about 2 days
 AT&T
 "Never drops.........except for a direct hurricane hit now and then"
 "none so far"
 "good, solid service that works very well"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Let us understand one thing. SBC owns AT&T. The parent company is SBC, it only uses the AT&T name for recognition. Back when the REAL phone company, Bell South was the owner, they ran things in a very different way. When SBC acquired BellSouth and AT&T, speed and high production was the #1 goal. The quality dropped and the techs were forced to speed things up and spend less time with the customers, who buy our product and are responsible for our salaries.This is a wrong move. When we first kicked off ADSL, we were told to give the customers 100% attention and care in order to keep them happy. That was when BellSouth was our owners. The first group of ADSL techs were highly trained and really did take pride in this new product. We were installation techs that were computer savvy and BellSouth invested lots of money to train us and then separate us into a crew that only handled ADSL. This approach worked fine and we were not under any speed and production pressures. "What ever it takes.........make the customer happy and fix the problem. Period. But that mindset was under the BellSouth way of thinking.
Sadly things changed and the phone company decided to let every installation service tech do the ADSL installs and repairs. Bad move, really bad move. Why? These guys are on a production speed clock and really don't have time to give the customer the time and respect of a little personal help they need to understand how to use the product. There are so many little things that must be done correctly for a DSL line to hit on all cylinders. If not done correctly, the customer will never be happy with ADSL.
I am so sorry this has happened.
Followup comments: Forums »
 |
»next review in page (previous review)
totalradio Review by totalradio
UPDATED: 5 days ago
member for 1.7 years, 542 visits, last login: a few minutes ago
El Dorado,Union,AR
$99 per month (12 month contract)
about 5 days
AT&T
"Speed is steady, very reliable."
"First level tech support is horrible. Online tech support is worthless"
"Works well, if you have no problems"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Update - 05/09/2009 - Had an issue where I had to call tech support about creating a PTR record for my static IP. The woman on the phone could not figure out what a PTR record was and suggested that I had line trouble. I had to go through the procedure of rebooting everything several times before I could make her realize that I didn't have a connection problem, nor did I claim to have one. She refused to let me talk with 2nd level tech support about my original issue and suggested that someone from line maintenance would be calling me about the line trouble WHICH I DO NOT HAVE !
I'm now debating in canceling my service with AT&T and go with another provider who knows WHAT THE HELL I'M TALKING ABOUT ! Its becoming quite obvious that AT&T doesn't care about how they run their 1st level support (or anything else). Thought they were moving all of that back to the U.S. ? Guess they haven't gotten around to it
08/16/2008
1st level tech support is VERY BAD. If you demand 2nd tier support, your problem will be fixed in a timely manner by someone who knows what he's/she's doing. If a truck roll is necessary, its usually fixed quickly because it might be "plant related". Been a DSL customer since 2002 (when it was SBC) and it has only failed twice (the first time in 2004 for about an hour, the last being in 2007 for 2 hours, and didn't have to call tech support.)
AT&T is a real pain when it comes to upgrading ones service. For instance, if you want from dynamic IP to a static IP, they "claim" a truck roll is necessary. This is the ONLY provider that does such a thing...Quite possibly they use this tactic to get the $200 for a truck roll. I've never needed a "truck roll" to upgrade from dynamic to static from any other provider, except AT&T. Word to the folks at AT&T, make it simple for people to upgrade and DO NOT INSIST on a 'truck roll" for something that can be done in the C.O. or elsewhere. However, after 55 minutes (and 3 people) later, I upgraded to Elite service.
Now on to a bad note...Its my understanding that AT&T is "toying" with the idea of "usage-based pricing". Which is another word for CAPPING YOUR USAGE (or a money grab, call it what you like) ! Word to the wise (from an ex-Verizon employee), this is not a good thing and if AT&T implements this, trust me, MANY people will disconnect their service, and I'll be the first to do so.
However, I'll keep an open mind on this and see what develops.
Followup comments:  
Patches
@bellsouth.net
| Terrible service Trying to get in touch with somebody in AT&T technical support is deadly and finally when I get to talk to a human being it happens to be someone from the Philippines, so speaking English as a second language with a heavy accent the same than myself.
As a result I get nothing except to be infuriated since we don't understand each other.
The beauties of outsorcing. | |
| 
WiFiguru
Formerly jnethostman
Premium
join:2005-06-21
Bakersfield, CA | Truckroll and byte billing If AT&T goes to usage billing, I will defiantly disconnect my service from them.
Good review though, and, I do not know why they charge for truck roll with a static IP subscription... makes no sense at all. | |
|  | |
Memoriallanes
@ameritech.net
| ATT gone from here! To start off, ATT (SBC) has been in this house since it was built in the 1950's. Not no more!
I have been with ATT first off, dial up and then DSL. The dial up was off line ( due to line problems )almost as much at it was on. Every time they would come out they would say, but sir, its your phone line and we cant touch it, thats ATT's problem. But your ATT, yes but not the phone part. So you get them out and they tell you it is your Modem and they cant work there either. Now that I have had DSL for 15 months, I guess I can say they are worthless.
The trouble shooters say its your phone line, and the phone guys say its your DSL. SSDD, The trouble shooters had me disconnect my DSL and the static was still so bad you couldn't make a phone call. When the line guys show up they say, you should get rid of your DSL its causing problems for my phone system.
Best part was when I told the guy that it was also ATT, and his follow up was thats why he has cable! | |
| ChiTang
Premium,MVM
join:2002-08-23
Alhambra, CA
| AT&T and SBC is the same company SBC bought AT&T so AT&T is not a worse/different company than SBC.
Static DSL is considered as business plan (at least not residential) and it requires a professional install (no DIY install), hence the truck roll.
People need static IP for various reasons and should pay more, but simply because your "OFFICE" is at home does not imply you can have "business service" at the expense of "residential price".
My 0.02.
--
I used to be indecisive, now I am not sure. | |
| | totalradio
join:2007-09-15
 ·AT&T DSL Service
 ·magicjack.com
 ·Suddenlink
 ·ipowerweb
4 edits | Re: AT&T and SBC is the same company I don't know where your "myth" comes from, but it is a myth.
First, if you already have a dynamic IP service, then upgrading to a static DOES NOT require a truck roll. Only if you need additional wiring (or problems in the wiring) does a truck roll become necessary !
Second, in most areas, you can get DSL for the first time, and not need a truck roll. AT&T (and most competent carriers) can provision the line within days. In the meantime, they send you the modem, and you can do the rest. Again, if you need some wiring done, then a truck roll is needed.
Third, I have a static IP at home, so if I have to pay "business rates", then so be it.
Of course AT&T tried the "truck roll" with me, and I KNEW it wasn't necessary. They did all of the circuit work in the CO and elsewhere, and I rebooted by modem. Works just fine for me !
Yes, we know AT&T & SBC are the same...PacBell (the old Pacific Telesys) Ameritech (Illinois & Michigan Bell), BellSouth (the old South Central Bell)...They're all one big happy family ! | |
| cprgirl
join:2002-01-18
Plymouth, CT
| Yes, AT&T sucks Just like SBC and before that SNET. I have had nothing but problems with my connection...they cant fix it. Unfortunately, I have NO cable so I am STUCK with AT&T.
If I could switch I would....
DONT even get AT&T if you have the option of someone else to give you internet connection!!!! | |
| | | | | 
David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Re: Yes, AT&T sucks You could post in the at&t direct forum. I think DNSguy has been picking these up (rDNS). | |
|
attdslemployee
@bellsouth.com |  PTR Record Request
request to create a PTR record. The e-mail
should include:
• IP address to reference.
• Domain or sub-domain name to reference | |
|
Surfer
@bellsouth.net | PTR correction that email is for the southeast region. You will need to the PTR record email for the midwest region. sorry for the delay. | |
| |
David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·magicjack.com
·AT&T Midwest
| Re: PTR correction said by Surfer :
that email is for the southeast region. You will need to the PTR record email for the midwest region. sorry for the delay.
Agreed, DNSguy has been doing the ones in the direct forum as of late. I think rDNS requests and PTR are on the same subject or mean closely to the same thing?
Truthfully I am not completely fluent in DNS (that's what he's here for!) but I think they are.
None the less post in direct and use the topic [DNS]
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
| |
| | | | | |
Forums »
|
»next review in page (previous review)
Jazzy1122 Review by Jazzy1122
UPDATED: 5 days ago
member for 55 days, 63 visits, last login: a few hours ago
Houston,Harris,TX
$30 per month (12 month contract)
about 4 days
"when talking to TIER 2/level support-good"
"that dam prerecorded answering voice,tier 1 level,attitude of don't know,don't care"
"97-99%of the time works great for ELITE servive & friends pro service"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
the 1st level of support are going to try & get you to run dozen of test or change thing & if they mess up or they don't know, they had you off to someone else that either doesn't understand english,or simply hangs up on you
Followup comments: Forums »
|
»next review in page (previous review)
format Review by format
UPDATED: 15 days ago
member for 8.5 years, 223 visits, last login: 4 days ago
Tulsa,Tulsa,OK
$34 per month
AT&T
"Low ping when it actually works"
"tech support in other countries, Speed does not come close to competeing with cable. They keep taking features away. Unreliable."
"AT&T is terrible and I am going to Cox. They billing is all messed up."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
After 3 years of intermittent problems, 8 dsl modem replacements, 20+ service calls (just a few off the top of my head replace dsl modem,install direct line for dsl and filtering the house outside, putting me on a different pair of wires (box to house and RT to box), replace dsl modem x 8, another tech redoing a previous techs wiring job saying its a mess, replacing the phone jack installed inside (by a previous tech) the house for the dsl, ) , hours of lost time on the phone with support , wasting my time in the DIRECT forum, getting hung up on yesterday by someone in the line maintenance department (supposed to be a supervisor too), and AT&T refusing to upgrade their DSL speeds .......
I am done. Ordered Cox cable internet yesterday. It's less expensive and much faster. I bet it works too.
Funny thing is two of the techs told me the card may need replaced but when another tech shows up he does something else and decides that just can not be it. Wasted my time trying to get them to replace that card. No more.
I have not been able to keep a solid connection for more than a hour in over a week. All the numbers are fine and techs have confirmed it.
Not going to get it fixed but someone at the corp office is getting a ear full when they call me back.
I wish the rest of you luck.
Update - 5-12-09
I had to fight with AT&T to get them to stop my service. I told them 5 times to turn it off. Then I had to fight with them to get them to adjust my account back to the time it was supposed to be turned off. The billing is a nightmare! Avoid AT&T!
Followup comments: Forums »
|
»next review in page (previous review)
killnfield Review by killnfield
UPDATED: 19 days ago
member for 8.5 years, 229 visits, last login: 65 days ago
Yerington,Lyon,NV
$35 per month
about 12 days
AT&T
"Low Cost, Always Works, Just got the Elite Package..."
"Wish it was as fast as cable"
"Good enough"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Works well had att for about 1 year on the Pro Package. Now on the Elite Package today. Woohoo more speed lol
Followup comments: Forums »
|
»next review in page (previous review)
OmagicQ Review by OmagicQ
UPDATED: 24 days ago
member for 5.6 years, 104 visits, last login: 2 days ago
Bakersfield,Kern,CA
$19 per month (12 month contract)
about 6 days
"Dry loop DSL, Low price"
"12 month contract on Basic Direct Plan, cripped motorola 2210 modem"
"Wanted dsl without a phone and I got it"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered service May 12th 2009, and I was told my install date was the 18th but I had sync and connected/signed up the day before, May 17th. The woman who took my order over the phone was very courteous and helped me as best she could. Her level of customer service impressed me so much I asked to speak to her manager so I could let them know I got 5 star service. I got the 768 down/384 up basic direct package with a 12 month contract for 19.95 a month which was the max I could get being so far from the CO. I had a Motorola 2210 modem I used for DSL through my previous provider so I didn't need to order one but If I could do it over again I would have ordered the 2Wire gateway since the 2wire is supposed to be better for marginal lines like mine. Started on fast path but was switched to interleaved since I was having CRC errors and packet loss due to 63db line attenuation from being 15Kft from the CO. The man who helped me (a tier 2 tech I think) treated me like I had a brain unlike the Tier 1 who just went over the "script". Since the switch to interleaved I have not noticed much packet loss or sync issues to this date.
Followup comments: Forums »
|
»next review in page (previous review)
goneezy Review by goneezy
Posted: 24 days ago
member for 90 days, 4 visits, last login: 24 days ago
Lubbock,Lubbock,TX
$40 per month
about 4 days
AT&T
"Installation was relatively painless"
"Better than Suddenlink Cable where we live"
| |
Our DSL has been great so far. We have had it for a month or so now, I wanted to wait until we had some experience with it before I reviewed it. It was real easy to install (I installed it myself). We are getting a little over 6 MB down and exactly 768KB up to the modem. That is exactly what we pay for. I only had one problem that really couldn't be helped by AT&T. Our landlord ordered the internet and had a gateway sent to us instead of a modem. Everybody in the house is a gamer and we all have to forward certain ports. So we had a small issue getting it switched to a modem. This was partly my fault though, so I wouldn't hold it against them.
For where we live, it was either this or Suddenlink. This is way better. I never have any fluctuations in my internet. It is always the same. With SL cable we were always going up and down in our speeds. This was probably due to over-saturation I'm sure (6 people on my block on the same feed we were using).
Now I don't have to wait until everybody in the neighborhood goes to bed to get the speeds the internet company told me I would get.
Followup comments: Forums »
|
»next review in page (previous review)
chinnd Review by chinnd
UPDATED: 25 days ago
member for 8.1 years, 99 visits, last login: 25 days ago
Arcata,Humboldt,CA
$25 per month
about 45 days
AT&T
"OK service, tolerable prices (if you stay on top of the situation)"
"They keep changing the price; you have to perioldically call them up for the latest and/or best price."
"Tolerable company. Better-priced than other local companies, but just tolerable."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have always had 1500 up, 300 down for many years at two houses in this small northern California town. This is plenty fast for me. I have had this service since starting with previous PacBell, which ATT bought/took over. A guy came and installed it, and the company gave (for free) me a modem that I still use. When I moved to this new address, I had to hire them to clean up all the wiring at the new residence because the previous owner had screwed things up and the technology for DSL had evolved so that I no longer needed a dedicated line, just a different line pair.
I don't require a lot of help or tech support from ATT. However, I don't like having to negotiate a new price when they've changed them, which happens about once a year, in order to get the "best" price.
I'm not pleased at the out-of-country outsourcing of tech service.
On another level, there is only one line from here to the "outside" world—we live in a rural area, and when the line is cut (it's happened twice in seven or so years), it's a huge problem. It took someone to grab the highway department and the phone company by the collars to work out a deal to get one line here (something about crossing a bridge and the rights).
Followup comments: Forums »
|
»next review in page (previous review)
spector Review by spector
UPDATED: 26 days ago
member for 4.8 years, 24 visits, last login: 71 days ago
Fresno,Fresno,CA
$39 per month (12 month contract)
about 5 days
AT&T
"got me away from comcast internet"
"no were near fast enough and didn't even get the speed they said i would."
"It all comes down to were you live and if your ISP has smart techs working for them."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
If you ask me, There isn't one single ISP in the country that cares about their customers. American tech support is a must, Or at least people who speak good english.
I really dont like any of them because they know their customers dont have any other choices unless they live in a big city. I live in fresno ca and i only have comcast,ATT and earthlink to choose from and they all are pretty bad.
Followup comments: Forums »
|
»next page (previous review)
rjpower Review by rjpower
Posted: 31 days ago
member for 248 days, 14 visits, last login: 29 days ago
Spring,Montgomery,TX
$40 per month
about 15 days
"Inexpensive"
"Drops to dialup speeds during high usage hours"
"They need to improve, or I'm moving on"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
AT&T DSL used to provide reliable service to my home. However, in the last two months, service has become very slow and unreliable during certain hours after school, after dinner, etc. I work from home often and cannot tolerate this kind of behavior. We pay for 6MB service, but cannot get anything better dialup speeds during these prime-time hours.
Followup comments: Forums »
|
Review of AT&T DSL Service
(43)
(60)
(79)
(57)
Re: Truckroll and byte billing
pathetic
need I say more..at&t sucks terrible customer service and unreliable support