Review of AT&T Yahoo
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$50 per month avg ($23 to $228)

Speed test results 3 year trend
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slyjones4461 Review by slyjones4461
UPDATED: 11 days ago
member for 5.8 years, 1028 visits, last login: 7 days ago


Holtville,Imperial,CA
$35 per month (12 month contract)
about 8 days
AT&T
"Upgraded to Elite from Expert + Service up and running on time"
"Connection upload speed has varied greatly between 1.8/4.8 meg"
"Speed still sufficiently faster than dail up but slower than FIO and Price is outdated"
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(ratings match consensus)

    I wanted wait to see how the system operates over time before making a final decision on its reliability and speed.

    After 2 years, here is my short review. My connection speed varies greatly from 1.2 to 4.8 meg up but download speed is constant at 608. Maybe the adaptive speed rate along with my telephone line contribute to the varying speed I am receiving. I would not go back to dialup.

    After 3.5 years not much has change, the $45 price of my grandfather package is outdated.

    After 5 years upgraded from Expert +(grandfather package) to Elite for $35. Only received because complained about being unhappy with the lose of usenet, flickr and file storage services and no subsequent decrease in grandfather's price. Speed is still not consistent, the Elite package only increase max upload from 608 to 768 but every little bit helps. Would I recommend this cost effective provider to others, YES

    Followup comments:
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joaquin1 Review by joaquin1
Posted: 15 days ago
member for 9.4 years, 20 visits, last login: 15 days ago


Oakland,Alameda,CA
$35 per month
AT&T
"quite reliable"
"good customer service"
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(ratings match consensus)

    The service has been quite reliable over the years. I changed to the 4,000/6xx Kbit/sec service a few months ago ("Elite"). Mostly on speed tests, I get more than advertised or a little less for distant sites. (I have not re-tweaked for years.)

    This morning I suddenly had serious connectivity problems: almost no connectivity; hundreds of thousands of ATM errors reported on the modem statistics page. I phoned the service number, got through the menu system, waited for a couple minutes, got a nice lady who did one test, had me unplug the modem, did another test to determine that I had connectivity to the jack, had me plug in the modem again, did another test, told me what the problem was, submitted a trouble ticket, and told me I should expect a call from a computer within fifteen minutes. Soon the computer called saying it thought the problem was corrected and asking me to press a number on the phone, to say yes, it's fixed, no, it's not, or to talk to a human. I went to my computer and all was well.

    This is the first time I have had to call customer service in years.

    I feel this is about as good as it gets.

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ctgreybeard Review by ctgreybeard
UPDATED: 16 days ago
member for 7.9 years, 3360 visits, last login: a few hours ago


Bethel,Fairfield,CT
$60 per month
Southern New England Telephone
"very reliable and stable speeds"
"upload speeds less than desired"
"excellent value"
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(ratings match consensus)

    I wanted to update this review because of a recent outage we had. Not to complain but to praise the service I experienced during the outage. Every single person I dealt with was pleasant, knowledgeable, and respectful. Although the problem was difficult to solve and took several iterations of "fixes" I was never treated as an "idiot" and was always listened to carefully by the service techs. It turned out to be some configuration problem deep in the bowels of the system so it took a while but I was kept informed the whole time it was being worked. This is the first outage I have experienced in many, many months.

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roseave0 Review by roseave0
Posted: 16 days ago
member for 6.7 years, 20 visits, last login: 5 days ago


Oakland,Alameda,CA
$35 per month
about 5 days
AT&T
"Decent customer service. Great 2nd tier support"
"Don't tell you when your service is bad, lost xfer of DSL from one line to another"
"Cheaper than cable ISP, and at 3 MB, faster than most all the data you are served."
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    Have had Pacbell/AT&T DSL for more than 10 years now. Finally lost my static IP last year when I transferred DSL from line 2 to line 1 so I could get rid of line 2.

    They've done decent by me. Almost no outages any more. Sometimes slowdowns. Now in one of those (only 0.5 MB/s download on a 3.0 service!) -- but expect a call to customer service, level 2, will fix in a day or so.

    I have gone up slowly from .5 to 3.0 download service. Glad to be here, but AT&T seems to have supported well all along. Yahoo, on the other hand, is messing around with its e-mail, etc, services, and is looking a bit pathetic (Ads that MUST stay on! Silly).

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Anub1s Review by Anub1s
UPDATED: 18 days ago
member for 6.5 years, 455 visits, last login: 13 days ago


Cleveland,Cuyahoga,OH
Contract price not specified.
"I'm online."
"I'm offline"
"Not reliable"
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simplykristi Review by simplykristi
UPDATED: 19 days ago
member for 7.9 years, 3255 visits, last login: a few hours ago


Metro KC
$30 per month
about 21 days
AT&T
"Tech Support from BBR"
"Email, connection, phone tech support"
"An Alternative to Comcast"
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    My Other Reviews·AT&T U-Verse
    ·Comcast
    I never wanted to go with DSL in the first place. Besides I always thought that we lived to far out from the central office. My dad decided he didn't want the high cost of cable and the service with Comcast Digital Voice, which was not reliable. We went back to AT&T for DSL (has not been a happy experience), satellite (which I absolutely love), and phone service (which is reliable).

    Everything was a breeze to set up. We received our DSL modem via UPS less than a week after we ordered service. The installer came out on Oct. 18th to install the DSL. I then hooked up the modem and installed the software.. I already had a router so no need to re-wire or anything.

    My speeds are as advertised. We have the pro 3 MB down and 512 up. I am getting used to the speed which is slower than what I had with Comcast. The service has been fairly reliable. There have been a few slowdowns. I had trouble accessing BBR for a couple of days. Those problems seem to be resolved.

    We have had problems with email. Getting my domain email to work has been such a headache. If AT&T had a friendlier email set up, I might be happier.

    I originally wrote the review in a time of frustration.

    Update: Thanks to a respondent to my review and help from the AT&T Southwest forum, I got my email problem resolved by creating a subaccount. It's nice to know that email accounts can be added.

    Update 2/2/08 - I am still having outgoing email issues with my domain. I am not a happy camper about this. I believe that I have the correct settings.

    Update 9/16/08 - Things are going well with AT&T. I've not had any problems in a long time.

    Update 10/19/09 - I've had some issues off and on. Back in May, we had an outage here. I called tech support. I was kept on the line for over an hour. I was on hold for 20 mins, and then on the phone trying to tell the tech that it was an AT&T issue and not an individual issue. I guess AT&T is slow to update their computers. Finally towards the end of the phone fiasco she got notice that there were indeed problems in our area. Well, I been telling her all along that the problem was with AT&T and not me!

    We had our landline out for four days in June. AT&T was slow to get out here and resolve it. The tech who came out replaced our phone line. THey were a day late coming out.

    For the last two days, we've had a loud buzzing noise coming from our phone when we pick it up. I do not want to call AT&T due to the fiasco I went thru with the DSL in May. If anyone has any idea on the issue, please let me know.

    Followup comments:
    view ALL 2 comments
    Austinloop

    join:2001-08-19
    Austin, TX

    Emails

    You can have up to ten sub accounts for email in addition to the "master" account.

    Also, try contacting the dedicated AT&T technicians in the AT&T forum area. They can be very helpful.
    permalink · 2007-12-14 16:42:55 · Reply to this

    simplykristi
    Cancer Sucks
    Premium
    join:2001-11-28
    Metro KC

    Re: Emails

    Thank you! I will ask in the AT&T Direct forum.
    permalink · 2007-12-14 18:49:36 · Reply to this
    Forums »


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underlord2 Review by underlord2
UPDATED: 24 days ago
member for 4.8 years, 1165 visits, last login: 6 days ago


Belleville,Wayne,MI
$34 per month
about 14 days
Ameritech
"Fast Service (6.0! speed) , Great 2wire Portal (Firewall + Modem), Friendly service"
"None so far!"
"Still going strong!!"
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(ratings above consensus)

    I ordered the 1.5mb speed for $34 (January 2005) .. The install and setup went smoothly. The NAT firewall is really good, never had to install any Zonealarm, but I do keep Avast! anti-virus to scan for viruses once in a while. My speed went down once during the last major thunderstorms, but a quick unplug and plugin made it come back to full speed. They were nice about upgrading me to 3.0mb speed (March 2005) for $29 a month, its a great deal if your area can get the speed.

    1st Update: I'm at 6.0mb speed now. (August 2008) My old 2wire died last month (finally after 7 years!). They've eliminated the need of installing any software. It's almost plug-in-play.

    2nd Update: I had to get a new modem since the other one died quickly after I got it. Doing alright every since.

    Followup comments:
    view ALL 3 comments
    Rob2647

    join:2008-08-12
    Rochester, MI

    Good to hear

    Good to hear it's working out well. I'm about to make the switch from cable to DSL

    How are your speeds, close to whats advertised?
    permalink · 2008-08-13 23:09:01 · Reply to this

    underlord2
    Lolcat is Lol
    Premium
    join:2005-01-06
    Belleville, MI

    Re: Good to hear

    They're pretty close.
    permalink · 2008-08-14 00:49:11 · Reply to this
    kevinm5

    join:2008-05-27
    Willows, CA    		 at&t DSL, which I have as well, tends to be at their advertised speed. I just want them to get on with some kind of improvement like adsl2+ but my 1.5 meg connections has been rock solid with next to no downtime.
    permalink · 2008-08-14 05:07:46 · Reply to this
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lpbuckley Review by lpbuckley
UPDATED: 33 days ago
member for 6.3 years, 60 visits, last login: 30 days ago


San Diego,San Diego,CA
$24 per month
AT&T
"Once it works, it provides 2500 (net) down speed / 430 (net) up speed -- solid."
"The ATT tier 1 service is the worst. Tier 2 has been beat up enough to get grumpy."
"You may have to stand and fight to get the service you ordered....but it's worth it."
Pre Sales information:
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    I had SBC broadband 5 years ago and hated it. Poor customer support...spotty service...couldn't wait to finish the 1 year contract and leave. Was getting 768 down and 102 up speeds for $40/mo....got 1500 (1280 net) down / 128 (102 net) up speeds from Covad for same price ---- 4 years later the market changed and ATT (SBC) came out with $25/mo for "pro" 3000 down / 384 up speeds and no contract. I had 4 years of flawless performance, but went back to SBC for the speed bump and cost reduction.......I'm still trying to get the service to work. I've had more outages and degrades in 5 weeks than I had in the preceding 4 years.

    The third Speedstream 4100B modem just arrived today to replace the one that totally failed....the first was replaced when tier two couldn't see any other explanation for terrible SNR up margins (of course they said there was no issue with the line)....had to plug the modem into the service jack outside and totally disconnect the house wiring before they would believe it wasn't a problem on my end.

    I am hopeful to get my service up to speed and stable with the ATTDirect forum here....Google searches are a good thing! At least through that vehicle I should be able to have a logical discussion with real troubleshooting and straight answers.

    UPDATE: Service initiated on 4/27 -- 2nd modem installed 5/18 to try to correct dropped sync issue -- fair function for 2 1/2 weeks then modem failed -- third modem installed 6/6 and I finally broke the code on where to get proper technical support!!!!!! The ATT Direct forum right here is superb. Line quality has gone from flakey to solid --- measured throughput is exactly as advertised finally -- and I am now very confident that the tech support through the online forum will allow me to keep this service long-term.

    UPDATE 10/05/2009: I was out of the country for 70 days and during my time away my wife noticed a severe slow-down and loss of throughput...when I got back it took me two days to trace an internal wiring issue and then another two days to get the external line checked/repaired and the rback reset. The ATT Direct forum is absolutely the key to getting things fixed when needed!!! Still have Pro package, but price has risen to $30/month....still getting 3008/512 service (net 2590/436) and it's back to rock solid.

    Followup comments:
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orion940 Review by orion940
UPDATED: 50 days ago
member for 7.8 years, 4034 visits, last login: a few hours ago


Windsor,Hartford,CT
$70 per month
AT&T
"Decent connection, line speed had stablilized"
"Not cheap"
"With no caps, it's a good deal."
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(ratings match consensus)

    I still have the 6M/786 package. The connection remains solid, and the the speed has gotten more consistent as it has been in the past years. With no caps, it's a good deal.

    If/when AT&T institutes the ridiculous caps, I will be an AT&T ex-customer.

    9/18/2009 and all's well.

    Followup comments:
    view 1 comment

    Dan000

    @sbcglobal.net

    Caps

    If AT&T implements CAPs, we'll be forced to use whichever is cheaper and serve our needs, cheapest w/ the highest CAPs, of course, as it's duopoly in our area.
    permalink · 2009-09-25 11:05:58 · Reply to this
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datsagoodone Review by datsagoodone
Posted: 53 days ago
member for 53 days, 0 visits, last login: 53 days ago


San Antonio,Bexar,TX
$228 per month (6 month contract)
AT&T
"better than nothing"
"rates & down times with both land and cellurs (2)"
"Shopping"
Pre Sales information:
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(ratings match consensus)

    speed, originally 25.00

    SBC 2 way

    connectivity or rather disconectivity

    refv # WASEC9G4W59 due to troubleshoot phones and or modem (techanician never showed ((877-722-3755) . Has been working better as of two months ago though.

    2105209066

    Followup comments:
    view 1 comment
    datsagoodone

    join:2009-09-15
    San Antonio, TX

    approval of review

    okay
    permalink · 2009-09-15 17:21:37 · Reply to this
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