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great in getting a website setup but I recently needed a domain name change As I am writing this, I am on hold with billing now for over 20 minutes trying to cancel my old domain web hosting account. Finally my other account is working correctly, however I do have another problem with emails - I sent an email to tech support on Sunday - they responded today Monday and said they would elevate it to the next tech level - so to resolve this email issue, it is now over 24 hours.... Suffice it to say that there is a SERIOUS PROBLEM with hold times, resolving tech issues, getting employees to followup on tech support that they handled. It has been a miserable experience to say the least. I lost my website for 4 days because of their incompetence. I have spent over 5 hours on the phone with them trying to get issues resolved - UNBELIEVABLE!!!! It is also impossible to contact anyone in the corporate offices with customer service since they do not give out that info! Followup comments:
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told by only 4 people that are unable to access it at all. I emailed customer service on sept 3, they promised a 24 hour response. no response, i wrote again. no response. i called -- 24 minute wait, which i couldn't do. wrote again. now it's sept 15 and i have written about 35 emails, none of which have been responded to. Now i'm on the line waiting for customer service, have been waiting more than 40 minutes. I am changing servers as soon as my contract expires and i am going to tell everyone about their lousy service Followup comments:
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ipowerweb
Laguna Beach,Orange,CA
$10 per month (24 month contract)
"Inexpensive"
"Wait on hold too long, technical support is mostly poor with little followup"
"Once site is up they are ok, but getting it going could be a major frustration - good luck!"
