Review of AT&T U-VerseAll reviews of |  about |
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Internet = Max 18 After having TWC for almost 2.5 years, I've finally made the switch to Uverse. The install was fairly easy as I have Ethernet ran in my apartment. The TV receiver guide/UI is uber-fast and modern. It puts the TWC SARA software to shame. It's nice to have internet speeds that are consistent. Road Runner Tubro was nice when I got the advertised speeds, but they were drastically lower on evenings and weekends. I do not have that problem with Uverse. It's nice having Setanta Sports which is not on TWC and the HD lineup is very nice. I've got MTV channels that actually show music videos again! U450 may be a bit of an overkill for me because I'm not a movie buff, but for now I'm enjoying it! Whole home DVR is nice and the ability to record multiple shows at the same time is nice too. Also the media share feature is a nice bonus. OTA subchannels are missing from the lineup (KEYE2 - RetroTV, KVUE2 - Weather, KLRU2 and 3 - Create and Q). Not a big deal... TWC has not put a filter on my cable line (knock on wood) and if/when they do, I'll use an indoor antenna. UPDATE 11/7/09 - So I just called AT&T and canceled U-Verse. I'm going back to TWC next Saturday because it's going to save me money. My promotions ran out after 3 months of service and my bill shot up to over $200. Even after removing Setanta Sports, HD Premium pack, and cutting back to Max12 internet, the bill was still over $180. Cutting back to U300 would only save me $20 because I'd have to pay for HD. The experience was very nice but saving money is more important to me right now. TWC with one HD DVR and RR Turbo (22 down \ 2 up) internet will cost me $95 plus tax and charges. Followup comments:
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I got the 6MB/s at $35 haven't got my first bill yet to see all the other fees. I ordered online. Got a confirmation e-mail. Got a confirmation recorded call two days before. another the day before. and the tech called 30min before he arrived. Installed in about 2 hours. Tech was courteous and professional. I got the 2wire 3800HGV-B. This box is huge. »www.speedtest.net/result/615528461.png Followup comments:
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Install went relatively smoothly. Initial RG was bad and had to be replaced. A couple days later, the DVR needed to be replaced, but since then (about a month) all is well. I like the connection speeds (got the 6MB package), must smother than the DSL service I had. Although the DVR is lacking compared to a Dish DVR, it is fine one you get used to it's limitations. Followup comments:
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It has been two weeks since I got started with u-verse and I am overall very pleased. As with any technology there are some minor problems but the good picture quality and the fast internet outweigh the problems. Issues: 1. I ordered my set up 1 day before they made voip available and nothing on the web said it would be available nor did the service rep when I called in for setup. Very poor on AT&T's part, I would have waited 1 day to get it all installed at once. The inside installer did set up the order for voip and installed the battery back up when I talked to him about it. 2. 2wire RG is not the best configured gateway, dns tracking is very slow, the unit is constantly polling the network for who knows what. 3. STB remotes have very little range, in fact anything but direct line of site renders the remote useless. 4. STB sound output - they offer 5.1 Dolby and it works with digital to amp but when you set it to 5.1 it kills any output to hdmi or regular stereo feed. Even Comcast unit feed regular and 5.1 simultaneously. 5. Pixalation and studdering on sports shows. I am not sure that this is as much a problem with the signal to the RG as much as it is a problem with how many times the transmission gets swithced before I see it. As the problem shows up more on local channel HD sports show (CBS here is very bad on sports thru u-verse), I am of the opinion that it makes too many stops before I see it and is open to too many variables along the way. I had instances like this with cable service also but not as frequent. 6. Back to the sluggish responsivenss from the RG on internet surfing. It takes too long from the time you enter an address until the page starts loading. It is really bad with IE but it shows up in Firefox and Safari also. This needs to be addressed by 2wire and fixed. As I said earlier, so far my wife and I are pleased with the service and once everything is in place we will go to dinner on the $60.00 a month we are saving. I will update after I get voip next month. 10/09/09 Finally got my VOIP installed. Install went smooth and system is working fine. Good stuff: After 1 month I am still pleased with the TV end. I did have a problem with one of my stb's locking an hd stream but after a reset I think I have that problem corrected. DVR works as claimed and except for some pixelation on HD sports from and only from live network feeds (probably due to having to many switches between the live feed and the final delivery) all the channels have good pictures. Internet speeds are close to advertised. Bad stuff: Latency is very badddd always above 150 ms and as high as 250 ms. ATT really needs to address this as it makes page loads slow. It doesn't effect large downloads but it slows general surfing. 11/05/09 Well I guess someone at U-verse read one of my post on latency. I now get pings between 40 ms and 70 ms. This is not as good as I would like but it sure beats pings above 200 ms. I guess it helps when your IP address is hosted in the same city as your location. Other than a slight billing problem, everything is as advertised. Followup comments:
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I got installed on 10/29 so I've had it about a week as of this review. My appt. was scheduled to begin between 9AM and 11AM. 2 AT&T employees rang my doorbell at 9:05 which surprised me to no end. Installation took about 3 hrs including the time they took to go to the fiber box and test out my capacity which they said was well over the minimum requirements. Techs were very good - nice guys, friendly, knew the product well and installed everything cleanly and neatly. They took the time to update the STBs, test my phone line, and sit with me and show me how to operate the DVR and all it's functions. TV: I don't have a 1080P TV and didn't feel like paying extra for 1080i so I only get standard def channels. The picture quality is excellent. DVR record-4-shows-at-a-time functionality works well. I like the free on-demand shows. Dish did not have the on-demand feature. I haven't tried the remote recording yet but seems like a cool feature. Internet: Love the twice as fast Internet connection. Haven't had any connectivity problems yet. The techs didn't show me the configuration on the RG so I had to figure that out myself, but if you've configured a home router before you will not have any problems. Downloads are fast; streaming video is fast; uploads are fast! It would have been nice if the RG supported wireless-N but my old router was only a g router and with the faster pipe to the outside world everything feels zippy. Phone: Lots of nifty features with the VOIP. I like the easy configuration you can do online. Also retrieving voice messages from the online interface when away from home is excellent. So far everything is good (knock on wood). I can hardly believe AT&T has a solid digital offering! Followup comments:
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On Fri. AM, October 23, I called AT&T to get the modem tested. The tech tried to test the line but she could not due to the modem being out. She told me that I would have to buy a new modem since the warranty was only good for one year. The tech them transferred me to the AT&T Store so I could order a new DSL modem. I spoke with the salesman and he told me about AT&T U-verse. We had been thinking about getting it for sometime. I was not too sure so when I was told that I would get a new DSL modem for free, I ordered AT&T U-verse. I ordered the VOIP, 12 MB down, and 450 + HD TV package. All for practically the same price we pay now. It is a better bang for our money. The installation was set for Wed., Oct. 28, 2009. We are getting $200 cashback and $30 off for the first six months. The tech called at 8:30 AM to say he was on his way. The tech did not show up until 9:35. The tech was here for seven hours. I* don't believe he ever told me his name. He had a freaking review by his supervisor and someone else while he was here. A new telephone pole was installed as one of the neighbors was having issues. It made fora long day. Fortunately I am savvy enough to figure out how to operate a TV system so I was learning the TV setup before the tech left. I have been very happy with the service so far. The only issue I have is with the low TV volume. Once I get that resolved I will be even happier. Followup comments:
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The first issues was when I first checked my options for U-verse I checked online to see what was available in my area and I also called and spoke with a rep to get pricing to compare with other providers. I then called back 2 days later and the rep said U-verse wasn't available at my house, which I assured him it was. He was adamant about it not being available at my address. I resolved the issue by hanging up and calling back to speak to another sales rep, lol problem solved. The second issue was the improper running of the cable from the street to my house. The tech just ran the coax across my lawn, unburied. I called U-verse, about a week later, and they promptly sent a tech out and buried it. U-verse has been amazing so far (about 10 months). I've never had an internet/TV service as reliable and fast as this one. Also the ability to stream MP3s and JPGs directly to the TV is icing on the cake. Followup comments:
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The install went very well. An outside line tech showed up at 9AM to check the connection at the NID, which was excellent because my home is ~500' from the VRAD. The inside tech showed up at 10:45 to begin the home install. Placed the RG where I wanted it, and was able to use the existing coax to connect my 2 SD TV sets. Excellent TV picture quality - at least as good as cable was. I'm getting the 6Mbps speeds that I signed up for, and my line is good enough to move to the 18Mbps speed should I ever wish to upgrade. The VOIP phone connection is excellent with no line noise or echo. Both techs were polite and easy to talk to, and obviously knew their job. The inside tech went to great lengths to make sure I knew how to operate the set-top box. With the help of the good folks in the Uverse forum here, I was able to hook-up my Dlink router to the RG, and keep my previous LAN set-up. The only suprise for me was that the inside tech elected to use the existing coax to connect the RG to the NID instead of using CAT5. But I'm getting the service that I'm paying for, and that's all I really care about. Followup comments:
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AT&T U-Verse
(82)
(50)
(40)
Austin,Travis,TX
$185 per month
about 12 days
"Guide/UI of STB is amazing! channels changes are instant! Good riddence to the TWC SARA dinosour!"
"PQ might be a bit less. internet router needs work."
"more HD than TWC. stable/reliable speeds. channel line up blows TWC away"
Business customer
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ATT Uverse roll-out in Miami
