Review of Cavalier TelephoneAll reviews of |
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5-8 MB downloads and 800K upload. Followup comments:
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Cavalier added some new fees, so my total bill is now $72, but the service has been rock-solid since my last review. »www.speedtest.net/result/616267140.png UPDATE 03/08/09 Speeds seem to have returned to normal. I ran another line test, and it looks like I've been re-routed through their Washington, DC servers. »/linequality/nil/2497804 »www.speedtest.net/result/424541519.png While latency is a little on the high side, I am getting great throughput, and I think I'm going to stick with them for now. If the network goes haywire again, I have direct contact numbers for both an engineer and a provisioning tech. Their phone tech support is hit or miss... sometimes you get a good tech, but most times you don't. When I called about my slow speeds, their only "fix" is to lower my modem sync speed, for "stability". When that doesn't work, they blame overall internet congestion, the problems between Sprint and Cogent, and everything else under the sun (except their network). If they do send a tech out, don't expect him/her to do anything but verify that your ready light is on, and call the office to "lower your speed for stabilty" (even if it's working perfectly while he is there.) All in all, though, I get phone service (unlimited local and long distance + all features), and DSL that gives me almost 9Mbps download speeds. And my bill for all of this is $70, taxes included. I don't know of any other company that would give you this much for that price. (For comparison, Verizon wants to give me similar service, but with less calling features and only 5MB DSL, for $80 BEFORE taxes. They also say that my line doesn't qualify for 7.1 DSL.) UPDATE 03/05/09 I recieved a call from a Cavtel engineer yesterday. Apparently, one of my many complaints made its way up to him. He informed me that they had been having a problem with one of their Baltimore area routers. They had to replace a bad card during the time I first started having problems, which only fixed the problem for a couple of months. Now they have replaced the whole router, and he was calling me personally to see if my issue was fixed on my end. I explained to him that my connection has been stable, but that the phone techs had lowered my speed to try and fix the problem, and that none of them knew how to put me back to the speeds I had originally. He asked for my email address, so that he could cc me on an email he was sending to the provisioning dept. I never received an email, but did receive a conference call from the engineer and the provisioning tech later that day. I explained again what had happened, and he tweaked the DSLAM while he was one the phone with me. His first attempt lowered my speed to around 1800kbps, so he put me on hold. When he came back, he asked me to run another speed test, and I was back to 8867kbps down and 864kbps up (using Speakeasy's speed test.) He then gave me his phone number, and said that I could call him directly anytime if I have problems. After I got off the phone with them, I logged into the modem interface, and my modem is again syncing at 10137 down and 1021 up, using fastpath, with no errors. It looks like I may be cancelling my Verizon order.... UPDATE 02/23/09 I experienced slow night-time connections again last week, and used the online chat service to try and resolve the issue (my connection to Cavalier's servers was fine). The tech I talked to said that my line looks fine, and that I should be getting 6MB down all the time. I explained to him that I can connect at that speed only to Cavalier's servers and that my line tests (run from this site) is showing packet loss. His only response was to "lower my speed for stability", which I declined. The problem seemed to resolve itself after a couple of days, but now I'm only getting 5832 down and 732 up. Line stats are: sync: 7107 / 883 margin: 11 / 14 line attenuation: 33 / 22 transfer mode: Fastpath I have an order in for Verizon to install voice/DSL on the 2nd jack on my NID, so I can evaluate their service and compare it to my current one. They say that I qualify for their 5M/7.1M service, and with the line stats I'm showing, I'm hoping it ends up at 7.1M. UPDATE 11/15/08 Still doing strong, with speed tests showing 6,450K down and 800K up, 24x7. UPDATE 11/12/08 I called and talked to a tech, and asked him to put me back on a "default" profile, as the field tech called it. He said that he did so, and that my modem should be resetting. My modem never reset, and my speeds never changed. I think he was probably logged into the wrong port. I thanked him for his time, and ended the call. After I got off the phone with him, I initiated a chat from support.cavtel.com, and got a different tech. She was able to put me back on the "default" profile and reset my modem. I am now on Fastpath again and the modem is synching at 7365 down and 855 up with no errors. This is a far cry from the 10M down and 1M up I was getting yesterday, but if it's stable I can live with it. Besides, I can't get faster DSL from anyone else, at least not for $14.95. Keeping my fingers crossed.... UPDATE 11/11/08 Cavalier sent a tech out today to test my line. Of course, since tech was coming out, my internet was working better than it ever has (9Mb down and 900k up). He said that the modem was synched up at 10Mb down and 1Mb up with no errors. Someone must have fixed something somewhere. I was getting 300k downloads last night. Since I had been having problems that he couldn't duplicate onsite, he called his office and asked them to give a different profile for "stability". The result is that my modem now synchs at 6MB down and 384k up, in interleaved mode (used to be fastpath.) The tech said that I could call to have my profile put back, if my speeds stayed stable. I asked him if they had fixed a network problem and he didn't know. I may call them in a day or so to see if I can at least get my upload speeds back to what they used to be. ------------------- We bought our house in 2006, and had Cavalier setup our home phone and DSL service. When the service was activated, I was blown away by the speed I was getting. I would get a consistent 8Mb down and 800k up, 24x7. This could be confirmed using any speed test on the web. Within the last few months, though, the speed has dropped considerably. It still runs at 8Mb from 12AM - 6 AM, but then slows down to around 1.5Mb around 11AM to as slow as 500k around 5pm. I like to watch Sesame Street videos with my son on YouTube after work, and the connection is so slow the videos take up to 10 min to start. I have tried calling Cavalier support, but they don't seem to know how to fix the problem. They want to send out a tech to check my jack, even though I told them that plugging the modem directly into the NID doesn't fix the issue. I confirmed, via the modem's web interface, that it is synching at 9Mb down and 1Mb up with no errors, but Cavalier's network just can't seem to deliver. Followup comments:
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So given my situation Cavtel turned out to be a good value for me at $72.00 per month.Sometimes at certain times of the day like early evening I get these bandwith sags.Don't like that much but it passes and there a lot of things that are just out of the control of the ISP and end user. There are a lot of variables going on in between ISP and user that will also affect line QoS, Followup comments:
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Anyway, speed has never been good, price is cheap enough but Comcast's $13 a mon deal for 12mb (43 after 6 months) is starting to look like a real good deal. I'm paying $25 now and not even getting 1mb. Funny though since I was down I did sponge my neighbor's open wireless to check my mail and noticed it was faster than I was used to and did a speed test. I hit 2m 3 times and was over 1m several times. This was over wireless from roughly 100-125ft from their house across the road. Why can't CavTel get me over 1m? UPDATE**** finally got switched over on Friday, and finally did some speed tests to see what's going on. WOW-- surprise surprise. 8m, 5m, 7m, 3m. Nothing under 1.5m (only one test point, so could have been issue there). Downloaded Openoffice to my new computer and it took about 1-2 min (wasn't paying close attention). Finally DSL that works. This is AWESOME! I am back to recommending CavTel to those in area who can't get Fios. I'm still in line for that. Followup comments:
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Since we got the service a year ago, it has been nothing but a headache. INSTALLATION: We are an application hosting company and have had two class-C IP blocks from XO before switching to Cavalier. This requirement has been EXPLICITLY relayed to Cavalier sales people and put into the contract. However, when the tech showed up to set everything up, he was about to only give us 10 IP addresses. He got sent back, and it took us another two weeks of arguing with Cavalier to get our IP addresses, despite it being in the contract. The second time the tech came out, the T1's were configured with the wrong IP information again, causing it not to work... took Cavalier tree days to resolve. The "backup" DSL service they installed for us did not work either, and took many calls to fix. SPEED: The speed is usually pretty good, until you start actually using the connection. Cavalier core routers seem to be set up to drop packets if the connection approaches capacity. We see 15-20% packet loss almost daily, and according to Cavalier this is 'normal'. I've talked to everyone up to top level district managers about this, and the only solution they had was to replace our local Adtran with a Cisco unit, which helped a little. RELIABILITY / SERVICE: One word - horrible. I have never had such a horrible experience with a dedicated high-availability circuit like a T1 before. Additionally, there only seems to be a few people working the tech dept at Cavalier, because the service is horribly slow, and requires multiple phone calls to actually get someone to work on your problem. Incompetence runs rampant as well, techs don't seem to care about anything, will bring down the circuit at any time without any warning, will leave the router in test mode...etc Here is an actual example of ticket history from our internal documentation: ----------BEGIN-------------- * 1454xxx - Packet Loss o 11am 6/30/2009 - Packet loss and routing problems o DM called cavalier at 11:20am 6/30/2009, opened trouble ticket. * 1445xxx - T1 down o T1 down at 11:30am 6/17/2009 - DM called Cavalier, told they are working on it. o DM 12:05 - Cavalier called SS (out of the office, could not verify) and told him that everything is up and running and that they will test more after hours. DM verified that the T1 was still down, called Cavalier back and told them to do the intrusive testing now, since everything is actually down anyway. Told that they will do it, will take about 15 mins, and will call me back. o DM 13:00 - no word from Cavalier, called them for an updated. After a run around, finally got through to someone who said that AT&T was on it. Requested the number of the AT&T tech, was not given it, instead the Cavalier tech said he will contact AT&T and call me back. o DM 13:20 - Cavalier called back saying AT&T will be on site in 10 minutes. o DM 13:30 - AT&T showed up, looking at the jack. o DM 15:30 - AT&T replaced the wire going to the building, internet connection came back up, but one of the lines was still in a "loop" due to something Cavalier set in the router earlier (for testing) and never removed. o DM 15:40 - Called Cavalier, had them fix the router. Everything seemed to come back up properly. * 1421xxx - T1 down o T1 down @ 15:13 5/7/2009 o SS called in to Cavalier at 15:19 5/7/2009. Opened ticket. No news call ends 15:29 o SS 16:19 - Call Cavalier 1 hour later. Notified there is a major network event for the whole Troy area. Told to wait and do nothing o SS 17:16 - Call Cavalier 1 hour later- Told that the major network event is over. Should be working now. We are not. Put on hold unitl 17:32. Tech is very combative and told me they would have to send a tech out and theres nothing he can do. o SS 17:35 - Call Cavalier - put on hold until 17:50. Talk to technician who says she will have to work on it and call me back. o SS 17:55 - Reboot Cavalier's router after DM calls to tell me the tech called him instead of my phone number, even though i requested they call me back on my number. Things are working again. 2.5 hours downtime and no call back from tech still. * 1416xxx - T1 down o T1 down @ 1am 5/1/2009 o DM Called in to Cavalier at 2:10am 5/1/2009. Opened ticket, told that I would receive a call back shortly. o DM 3:30 am - no call back. Called Cavalier for an update, told that they were testing the circuit and would call me. o DM 3:45 am - call back from David@Cavalier. Had me reboot the router, got on it, and fixed whatever the problem was. o DM 8:25 am - T1 went down again. o DM 8:30 am - Called Cavalier, was told that we are part of a larger network outage in that area. The tech did not have an ETA, or any idea what was wrong specifically, but said to call back in an hour. o DM 8:55 am - T1 came back up. o DM 9:00 am - Called Cavalier to find out the cause. Said they closed the ticket. They didn't know and told me to call later. o DM 11:00 am - T1 down again, called Cavalier and reopened the ticket. o DM 11:30 am - Still intermittently down, no word from Cavalier. * 1373xxx - T1 down o DM Called about T1 going up and down at 17:43pm 2/22/2009. Told them that it's dying at the core router. Agent name: Kelli (?) ID: 79541 My traceroute [v0.71] vx.x.net (0.0.0.0) Sun Feb 22 17:46:06 2009 Resolver error: Received reply from unknown source: 68.87.72.132s quit Packets Pings Host Loss% Last Avg Best Wrst StDev 1. 192.168.0.1 0.0% 1.0 1.3 0.0 17.2 1.0 2. ??? 3. ge-2-3-ur02.macomb.mi.michigan.comcast. 0.0% 8.3 17.7 3.1 194.0 20.3 4. te-9-2-ur03.macomb.mi.michigan.comcast. 0.0% 8.5 16.1 7.1 115.1 14.1 5. te-0-1-0-2-ar01.pontiac.mi.michigan.com 0.0% 11.4 19.0 4.6 219.3 18.0 6. pos-1-4-0-0-cr01.chicago.il.ibone.comca 0.0% 56.7 30.1 8.6 172.4 14.6 7. xe-9-3-0.edge1.Chicago2.Level3.net 0.2% 25.6 34.3 11.2 221.6 22.8 8. vlan52.ebr2.Chicago2.Level3.net 0.2% 23.8 30.2 10.0 294.9 16.3 9. ae-5.ebr2.Chicago1.Level3.net 0.4% 35.5 35.1 17.4 288.9 16.7 10. ae-8-8.car1.Detroit1.Level3.net 0.2% 28.4 45.9 24.0 313.9 39.0 11. TALK-AMERIC.car1.Detroit1.Level3.net 55.4% 72.4 34.3 13.3 257.2 16.9 12. reverse.109.125.184.66.static.ldmi.com 55.0% 33.3 35.6 21.3 193.9 13.4 13. reverse.114.255.114.209.static.ldmi.com 55.0% 38.8 39.5 18.8 133.7 12.2 14. reverse.x.x.x.x.static.ldmi.com 58.4% 42.4 44.1 26.5 237.6 17.8 15. xxxx.com 58.3% 40.9 45.3 36.8 174.5 14.7 * o DM - 7:26pm 2/22/2009 - no call back from Cavalier, T1 still down. Called and got the same tech, he said that they are waiting on AT&T, told him it's not a line problem and if he did a traceroute he would see that. He tried to track down a T1 tech, but he (the T1 tech) was not at his desk, had him transfer me over to the T1 department but no-one answered. Supposed to get a call back shortly. o DM - 7:40pm 2/22/2009 - Cavalier T1 tech called, said AT&T saw a fault and needed to come out. I need to be there, apparently they called me (which they haven't) and left a voicemail (which they haven't). Told Cavalier AT&T never called, he said he would get a hold of them and have them call me. o DM - 8:00pm 2/22/2009 - T1 still down - No word from Cavalier so called AT&T myself, got Sharol (313-496-2608). AT&T ticket number - HD332140. AT&T Direct number - (800)230-3442 o DM - 10:00pm 2/22/2009 - T1 still down data and voice - Drove into the office because Cavalier insisted I had to be here to let AT&T to the smart jack. Apparently the smart jack is outside. AT&T guy already gone when I got here, not sure what he did. o DM - 10:34pm 2/22/2009 - Called the AT&T tech (586-876-0406) for an update - everything is ok from our end to the "box", tech is at the fiber hub now checking that. o DM - 11:40pm 2/22/2009 - AT&T tech found a loose wire - T1 back up. * 1343xxx - Packet loss and intermittent outages o DM Called about loss at 66.184.125.221 (fourth hop in traceroute) and intermittent outages at 12:10pm 1/6/2008 o DM Cavalier called back at 12:30pm 1/6/2008 telling me they are seeing an issue and are going to test it. Direct call back number: 800-382-4288 ext 22241 o DM T1 went down at 7:30pm 1/6/2009. Called Cavalier for an update on the ticket, supposed to get a call back from them, never happened. o DM T1 went down briefly at 10:05am 1/7/2009 again. o DM Called Cavalier at 10:10am 1/7/2009, they have tested it the night before without calling me (despite it being specified in all CAPS in the ticket). The level 1 tech had no answers, transferred to level 2, who also had no answers, had to explain to her that the problem was at their router, said she will speak with the switch and transport people and get back to me. Direct call back number: 800-382-4288 ext 22241. o DM 4:14pm 1/7/2009 - No call back from Cavalier so I call (Karen ID 75021), says no updates to the ticket. o DM 4:38pm 1/7/2009 - Call back from Lynette (or Annette?) (level 2) confirming that there is a problem with an internal router. They are supposed to look at the router tonight. o DM 8pm-ish 1/7/2009 - Cavalier tested the circuit extensively, checked and normalized the timing...etc. Called and said everything looks ok. o DM 9am 1/8/2009 - Still getting between 10-15% packet loss at the 4th hop. o DM 11am 1/8/2009 - Annette? From Cavalier calls and says she is still seeing packet loss and that it is indeed probably their router, since they checked everything else last night. She will get in touch with their lead tech on this and have him look at it. o DM 12pm 1/9/2009 - 20-30% packet loss today. Even the phone is not working well. o DM 1pm 1/9/2009 - Called Cavalier, still no answers, Anette agrees there is a problem but has no answers. o DM 2:40pm 1/9/2009 - Phones are unusable, called Cavalier and told them to resolve this now. o DM 2:50pm 1/9/2009 - Cavalier resolved the phone problem, said someone else will be out to check the Adtran today. o DM 5:40pm 1/9/2009 - Cavalier tech (Bob) came out and changed the Adtran. Pings look normal now. Call Bakary (Cronix group) @ 248-440-4168 if problems continue. o DM 10:20am 1/12/2009 - 15-20% packet loss again, same spot. o DM 6:10pm 1/13/2009 - Mark @ Cavalier took the T1 down for testing without telling us. Didn't find anything. o DM 1/13/2009 - Bakary sent us an email with the traffic graphs to try to say that the packet loss is due to that, replied saying it shouldn't be. * 1338xxx - 25 percent packet loss o SS Called at 12:10 pm 12/29/2008 regarding packet loss at 66.184.125.221 (fourth hop in traceroute) o SS Operator - Karen ID 75021 - New ticket opened, no new data given. o SS Testing shows that traffic coming in from XO yields no packet loss (from secure5) but anything coming in over Level3 is around 25 percent (secure3) - outgoing to secure5 and secure3 is still high in loss o SS 8:05 pm 12/29/2008 - Charles called and said there were issues in the area, and if there are still problems to call and let them know. Packet loss still exists, so I am calling them back. o SS 9:12 pm 12/29/2008 Called and talked to Mark ID 75859 - reopened ticket and sent him an email to mkabiskhiroon@cavtel.com containing mtr ping/traceroute reports showing loss. Email is attached to the bottom of the page "Packet Loss problems on 12/29/2008 for Cavalier network" * 1334xxx - Intermittent outage of Voice and Data o DM - Opened ticket at 10:55am 12/22/2008 o DM - Cavalier followed up around noon 12/22/2008. Said everything looked good now. o SS - Called to confirm outage between 2:15 - 2:35 A.M. 12/23/2008 - tech said they were testing the lines which caused outage o DM - Called again because of packet loss. Cavalier updated the ticket and sent over to L2 - 2:25pm 12/23/2008 o DM - Cavalier called back saying they will get ATT involved and let me know when the testing will take place 3:00pm-ish 12/23/2008 o DM - T1 went down completely, voice and data 3:50pm 12/24/2008 o DM - Cavalier said they see the outage, they will call the "vendor" (ATT) about the line and let me know what's going on. 4pm 12/24/2008 o DM - 4:30pm 12/24/2008 - line still down. 10-20% packet loss at Cavalier CO hops. No word from Cavalier. o DM - 4:50pm 12/24/2008 - followed up with Cavalier. Packet loss 70% at CO, 100% on line. Cavalier confirmed line being down and transferred the ticket to AT&T. * o DM - 5:20pm 12/24/2008 - Still down. o DM - 6:20pm 12/24/2008 - Call from Cavalier. New ticket opened with AT&T (apparently one wasn't opened already?!) o DM - 7:12pm 12/24/2008 - Still down. No word back from Cavalier or AT&T o DM - 7:16pm 12/24/2008 - Traceroutes are not making it into Cavalier network at all. Stops at XO from the west and Level 3 from the east. o DM - 10:46pm 12/24/2008 - Still down, traceroutes dying before Cavalier with "host unreachable" (!H) o DM - 10:51pm 12/24/2008 - Called Cavalier, AT&T checked everything on their end and it looks good. Told Cavalier that it looks like it's one of their routers. Said that they are looking into it and will give me a call back. o DM - 10:55pm 12/24/2008 - Cavalier called back, they looked at the router and found out that it's actually broken (didn't think that I was the one who had to tell them their stuff is broken?). Scheduled a maint. window for midnight. o DM - 1:23am 12/25/2008 - Still down at the same router. Called Cavalier for an update, the tech there knew nothing about the maintenance window for the router and said he was the only one there. Said he would look at it and give me a call back in 10 minutes. o DM - 3:27am 12/25/2008 - Call back from Cavalier, apparently 10 minutes means 2 hours. They say the router issue is fixed, but a line tech now needs to go on-site and fix a more local problem. Promises to call me with an update in a couple hours. o DM - 11:25am 12/25/2008 - Still down. Router issue is STILL there! No word from Cavalier. o DM - 11:30am 12/25/2008 - Called Cavalier. Still no concrete updates, gave the tech a piece of my mind. Told me I will get a call back in 10 minutes. o DM - 12:20pm 12/25/2008 - Finally get a call back from Cavalier. Apparently our outage is a part of a bigger network event and there is a tech en-route to the location of the equipment (still 45 min away?! It's been down for 20 hours!). Apparently they also had the wrong IP information associated with the ticket/our account, so they were working on the wrong equipment all day yesterday... they should have at least confirmed it with me if they weren't sure. o DM - 12:50pm 12/25/2008 - The routing problem has finally been resolved. T1 back up. * 1322xxx - Packet loss (between 10%-25% all day) o DM - Opened ticket at 15:23 12/4/2008 o No follow up from Cavalier * 1303xxx - Intermittent outages throughout the day o DM - Opened ticket 15:15pm 11/5/2008 o SS - Called at another outage at 17:00 - rep told me they arent allowed to work on anything until after 20:00 o SS - Called at 20:54 11/5/2008 - no update on status o DM - Called at 23:07 11/5/2008 - Cavalier tech said ATT supposed to come out tomorrow (11/6/2008) to fix the issue * 1239xxx - Packet loss o DM - Opened ticket 12:50pm 8/21/2008 o DM - Cavalier followed up 4:50pm - Nothing found, asked for traceroutes to be emailed to dewoods@cavaliertelephone.com o DM - Emailed traceroutes 8/25/2008 * 1233xxx - Packet loss - Closed 8/15/2008 ----------END-------------- CLIFF NOTES: Horrible service and reliability. Low price. Followup comments:
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eventually when service was connected it all worked immediately upon installation. great speed. verizon et al can't beat that Followup comments:
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They read from a script, sending you through the motion of rebooting your modem remove the filter, this and that, and finally they reassign me to a new circuit, which lasts about 2 days. Then the process starts all over. They refuse to send a repair technician to their DSLAM to get the issue resolved. We have decided that yes while cheap, paying 20 bucks more for the same features with AT&T and KNOWING that ill get at least a 6Mbit connection with them that goes down maybe once a month if they are having issues is ten times better than dealing with the incompetence that is Cavalier. Followup comments:
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Over a year later, after having gone to a law firm and having them send a threatening letter, we thought we were done. But no, here's a collection notice for hundreds of dollars! -Original review- My wife had used this service provider previously as TalkAmerica, and they seemed to be fairly competent. She used the voice service along with the DSL service. The few times that there were issues while we were still dating were quickly resolved once I waded through the phone system. Shortly before we got married they became/merged with Cavalier Telephone. During the process of moving to the new apartment, we noticed no problems, and at one point a sales rep even helped us move to a cheaper plan with the same features. The service was reliable, and we did not have occasion to call customer service for a while. A year later we were moving to a new apartment. We called Cavalier a few days before the move to transfer service. We were informed that the transfer could take up to 2 weeks. This timeframe was a little ridiculous, but we didn't feel that we had any choice. We agreed to wait. THIS WAS THE BIGGEST MISTAKE OF OUR LIVES. My wife was in the middle of a job search (laid off teacher) and also had to put her ebay sales business on hold while we waited. 2 WEEKS LATER THE SERVICE WAS NOT ACTIVE AT THE NEW ADDRESS. Our previous landlord was understanding of our situation and HAD allowed us to leave an answering machine on the old line, which my wife checked daily. At the 16 day mark my wife did not have a chance to check the messages. the following day she got a message offering her a job at a prestigious private school for $40k+/year. when she called them back they had already hired another applicant because they were in a hurry to fill the position. At this point we started to freak out. Numerous calls to customer service produced no results. 3 WEEK MARK: I am ready to start doing damage. I storm into the local business sales office, and demand results. while I am there, the voice service is activated. WITH A NEW NUMBER. 3 weeks later this is the first thing I have heard about getting a new number instead of transferring the old. Well, fine. If this means the nightmare is almost over then I'll just sigh and deal with it. 4 WEEK MARK: DSL IS STILL NOT UP. More calls to customer service, tech support, etc all result in "that's not my dept" "You have to call customer service between 7-5" and so on. NOT ONE PERSON THAT I TALKED TO COULD ACTUALLY DO ANYTHING TO HELP, OR WOULD BE WILLING TO CALL ME BACK WITH ANSWERS. THE ONLINE CHAT IS USELESS, AND I MEAN USELESS. They aren't authorized to scratch their own butts. WEEK 5: I shout down enough call center people to get to a supervisor in the repair dept. Larry informs me that the original order was entered wrong, with no request to transfer DSL service. W. T. F. ? I calmly inform him that if things don't happen REAL fast we will be suing the company for damages. He says he will do what he can, and call me back the next day. (A FIRST FOR THE COMPANY!) The next day he called back and gave a date 7 days out when our service would be installed. WEEK 6: DEADLINE PASSES WITH NO SERVICE. At this point I am so mad I could kill people. I call Comcast on monday. they install service on wednesday. AND IT WORKS GREAT. At this point I still have yet to see how much of my life will be wasted on dragging a refund out of cavalier. If you see me on the news, you will know that I had to resort to physical violence. If you value your time, money, and sanity, DO NOT EVER CONSIDER THESE MORONS FOR YOUR COMMUNICATIONS NEEDS. They have cost us so much, we may never recover. Followup comments:
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Cavalier Telephone
(12)
Philadelphia,Philadelphia,PA
$69 per month
Cavalier
"fast, reliable, good price"
"took away my static IP with not letting me know"
"been a customer for over a year and very happy with service"
about 15 days
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Zoom ADSL x6 Modem Connectivity Stats - SpeedTest 9megs down
Business customer
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