How to cancel Verizon? Verizon Online DSL FAQHow to cancel Verizon? (#1226)
Another way is to reach the DSL Retention Department at 866-270-8378. A real person answers the line during normal business hours East Coast time, at least the time I tried it. I was informed that number was for NJ, DE and PA, and was given the number for the similar department for the MA and RI area at 508-502-9299 (not a toll-free number).
Obviously they are the Retention Department, and will give you an opportunity to get something made right to keep you as a subscriber, but if you are firm in your decision to cancel, state that that's what you want. Be nice, but be firm.
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last modified: 2008-12-10 11:44:17