What is Smartnet? Do I need one? Cisco Forum FAQWhat is Smartnet? Do I need one? (#9249)
Cisco Smartnet Support Contract
»www.cisco.com/en/US/products/svc···ome.html
Should you decide to have Smartnet contract, you can check the following FAQ for authorized Cisco partners/resellers
»Cisco Forum FAQ »Where can I purchase a SMARTNet contract?
Some user experience on Smartnet contract
»Power Issues - Cisco 871
Getting contract of EOL or "questionable" equipments
When you have a brand new equipment fresh from Cisco resellers, then you should be able to purchase Smartnet contract for the equipment without hassle. As a note, it is suggested that you put Smartnet contract right away on the equipment. Getting the contract from the same reseller is also suggested to make sure that your contract purchase process smoother.
However when you need to put contract on EOL equipment, used equipment; or equipment that you are unsure if it was ever under Smartnet contract; then you need to prepare yourself since these equipments are considered "questionable".
When you have such equipment that need a new contract from Cisco, you may or may not be able to have the contract. This is something that you need to discuss with your local authorized Cisco partners or resellers. You can also try to contact one of the company listed on the above FAQ link.
Keep in mind that Cisco partners and resellers have "appealing power" in getting Smartnet contract for EOL or questionable equipments. When you are in luck, then you could have the contract with help from the partners.
It is suggested that you purchase the Smartnet contract from the same company that you bought the equipment from. The company should have records on the equipment such as the purchase date, ever under Smartnet contract or not, etc. Such records will make your contract purchase process easier.
feedback form
by nozero edited by aryoba
last modified: 2008-05-02 12:04:15