6.0 Account Troubles DSL Extreme FAQ
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All FAQs » DSL Extreme FAQ » 6.0 Account Troubles

FAQ RevisionsEditors: Bill, dslx_tech, sashwa
Last modified on 2009-06-29 21:19:07
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6.0 Account Troubles

·I just got my DSL service activated. Why is it way under the advertised speed?
·I'm trying to send mail via a third-party provider, but it's not working!?
·I've tried everything and I still can't get it to work, what do I do?
·My DSL seems really slow, how do I check what speed I'm getting?
·My modem keeps losing sync, how do I fix it?
·Who do I contact regarding Billing errors/troubles?

I just got my DSL service activated. Why is it way under the advertised speed? (#11655)
If you live in an AT&T area, your line is subject to the "ramp-up" period. This can take up to 10 buisness days. During this time, you NEED leave the modem on for the ramp-up to work properly. For the first 10 days the modem is testing to see what the highest sync rate it can hold is.

Some other FAQs that talk about this:

»Ameritech - SBC FAQ »I just had my SBC Ameritech DSL connected, why are the speeds so low?

»Ameritech - SBC FAQ »New & upgraded customers read this about speeds. (Ramp-up)

feedback form

by Bill edited by sashwa
last modified: 2009-04-14 21:55:43

I'm trying to send mail via a third-party provider, but it's not working!? (#11652)
That's because DSL Extreme blocks outgoing connections on port 25 to prevent spam.

To get rid of this problem, change the outgoing mail server on your connection to "smtp.dslextreme.com" and use your DSLX mail account login info (xxxxx@dslextreme.com) along with your password.

If you'd like the outgoing 25 block to go away, go here and you can fill out the "SMTP Filter Removal" form.

feedback form

by Bill

I've tried everything and I still can't get it to work, what do I do? (#11644)
You can speak to DSL Extreme regarding DSL problems many ways:

Phone: (866)-491-7221
Forum Support: »DSL Extreme

(Side note: Never post your full address/phone number, if you choose to post in the forum (unless directly IM'ing a DSLX employee))

feedback form

by Bill
last modified: 2005-01-23 12:03:51

My DSL seems really slow, how do I check what speed I'm getting? (#11654)
DSL Extreme has their own speedtest site. Go to »speedtest.dslextreme.com and choose either "Northern California" or "Southern California", according to where you live.

If you're getting above 80% of the advertised speed, then you're likely OK. Otherwise, try troubleshooting to figure out why the line isn't working properly.

feedback form

by Bill

My modem keeps losing sync, how do I fix it? (#11653)
Most likely there is static/noise on your line.

Make sure you've installed filters on every phone jack that is being used. Devices that need filters include phones, alarm systems, TV systems (ones that use a phone jack to dial PPV).

Another solution may be installing a splitter at the MPOE. (See /faq/10443 for more info)

feedback form

by Bill
last modified: 2005-01-23 14:06:39

Who do I contact regarding Billing errors/troubles? (#11643)
Vist the DSL Extreme Billing Support Page.

You can contact them by phone:

Billing Dept. Hours:
M-F: 6AM-6PM Sat. 9AM-4PM
Phone: 1-800-774-3379
Fax: 818-902-5568

Or by the tools built into the Billing Support page

feedback form

by Bill edited by sashwa
last modified: 2008-06-17 13:18:11


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