all DSL Extreme FAQ1.0 General Information
·Forum Guidelines
·Are there any DSL Extreme employees that participate in the forum?
·If Verizon/AT&T has turned me down for DSL, will DSLX be able to provide it?
·My contract is up. What happens now?
·What is the DSL Extreme website?
·What modems will work with DSLX?
·Where can I find reviews of DSL Extreme?
Forum Guidelines (#15502)
•Keep your issues to one thread for best assistance and so as not to duplicate member efforts. Give enough information. Give some time for a reply. "Please" and "thank you" may seem like old fashioned concepts, but we like them.
•Please Note: Do not post a direct link to ANY file in this forum. You can post a link to a page that contains a link to a file, but NO DIRECT LINKS.
•Otherwise the existing site Rules on Posting and Terms of Use pretty much cover it.
•If you have any questions, please ask your friendly forum moderator.
feedback form
by sashwa
The following member(s) are official DSLExtreme representatives that frequently monitor the forums and are available to answer your questions.
• dslx_gm - George is the General Manager of DSLExtreme.
feedback formby Bill edited by sashwa
last modified: 2009-06-29 21:19:07
You are probably too far from the CO/RT. DSLX provides service over Verizon/AT&T lines and the same distance restrictions apply.
feedback formby Bill
last modified: 2006-06-12 11:37:20
My contract is up. What happens now? (#15988)
These threads talk about this:
»What happens after the year's up?
»Re: What is the pricing?
feedback formby sashwa
What is the DSL Extreme website? (#11625)
feedback formby Bill edited by sashwa
last modified: 2008-05-20 22:24:12
What modems will work with DSLX? (#14429)
In general DSLX service will work with any ADSL modem that supports RFC1483 / Bridge Mode and DMT (g.DMT) VP set to 0 VC set to 35. If your modem worked with another companies service like AT&T or Verizon, it is likely that it will work with DSLExtreme unless it has been locked to only work on their network.
You can find a list of approved modems on their website in the Knowledge base support area.
•Approved Modem List
•Speedstream 5360 modem
You can find a list of non-compliant modems here:
•Non-Compliant Modems
feedback formby sashwa
last modified: 2008-06-15 12:25:12
Currently DSLReports has many reviews of DSL Extreme from DSLR users.
You can also see how DSL Extreme rates head-to-head with other providers by going here
feedback formby Bill
last modified: 2005-01-23 13:52:29
2.0 Service Questions
·Does DSL Extreme provide service to my area?
·If I move within my contract period, am I charged for breaking my contract?
·Where can I find prices for DSLX plans?
·Why should I choose DSLX over AT&T/Verizon?
feedback formby Bill
•1. Keep your existing contract and pay a $60 transfer fee
•2. Renew your contract for another year with no transfer fee
feedback formby sashwa
feedback formby Bill
DSLX vs SBC?
DSLExtreme vs SBC (for PPPoE)
Couple questions : Debating between SBC/DSLX
Verizon VS. DSLExtreme
Verizon vs DSL Extreme?
Reasons to Stay with DSLX
feedback formby Bill
last modified: 2008-01-15 21:11:31
As said by dslx_gm in this thread:
»perhaps silly question re: unbundled DSL w/ DSLX
feedback formby sashwa
last modified: 2006-09-11 23:17:00
The easiest way is to drop your phone line and keep your DSL with no downtime in Verizon areas. DSLX does not charge an additional $5 per month like Verizon does. At least not at this time.
This is per dslextreme from this post.
feedback formby sashwa
3.0 Included Features Questions
·Am I allowed to network my computers without paying extra money per month?
·Can I run servers under the DSL Extreme AUP/TOS?
·I heard DSL Extreme gives you more than 1 internet IP. Is that true?
·Does DSL Extreme offer newsgroup access?
·Does DSL Extreme provide email accounts and personal webspace?
·Does DSL Extreme provider spam/virus filters with the email services?
You can use a router without having to pay extra money for IPs or violating DSLX terms of service.
feedback formby Bill
You can run your own HTTP/FTP or any server you want (assuming it's not against the law).
This is a main difference between DSLX, SBC/Verizon and some cable providers.
feedback formby Bill
Static plans usually come with 3 IPs and dynamic IP plans come with 5.
You can check exactly how many IPs come with your plan by looking on your bill or contacting DSL Extreme.
feedback formby Bill
last modified: 2005-01-23 13:10:35
DSL Extreme gives every user 2 connections at 256Kbps (Total of 512Kbps, when using both connections) to Supernews.
feedback formby Bill
You can make up to 10 different email accounts (each with 100MB of storage). Every mail account also comes with its own personal webpage.
feedback formby Bill
If you'd like to turn the spam filter off, you can do that also.
feedback formby Bill
5.0 Setup
·Do I need to install filters on my line for the DSL to work properly?
·How do I setup a Dynamic IP plan on DSL Extreme?
·How do I setup a Static IP plan on DSL Extreme?
·How do I setup a DSL Extreme email account?
·How do I setup my personal webpage provided by DSL Extreme?
·How do I setup my XBox or PS2 with DSL Extreme?
·What are the DSL Extreme DNS server addresses?
·What settings do I need to use my DSL Extreme Newsgroup account?
If you have a dedicated line running to the MPOE for your DSL connection, then you don't need filters.
But if you plug into a regular phone jack in your home, which shares the line with other devices, you will need to install the DSL filters on every phone jack in the house.
feedback formby Bill
Windows 95/98/98SE/Me/2000:
You may need your original Windows disc to complete setup, for a trouble-free install please have that CD handy.
1. Insert the DSL Setup CD into your CD-ROM drive. The setup prompt should appear automatically. If the prompt doesn't appear, double click on My Computer on the desktop and double-click on your CD-ROM drive, then double click on setup.exe.
2. When the prompt appears click on NIC Configuration.
3. In the Network Adapter Selection window, click on the small arrow on the bottom right and select your network card from the drop down menu. Then click OK.
4. Press OK on the window that displays 'Configuration Successfully Applied'
5. Select WinPoet on the main menu and follow prompts for install (You may need your original Windows disc for this part of the installation).
6. After WinPoet installation you may need to install the latest version of Internet Explorer, if so click on Internet Explorer on the main menu and follow prompts.
7. To configure your email click on 'Email Configuration' on the main menu.
8. Enter your username and Full Name and click on Configure. Then press OK.
9. Press Exit at the bottom of the main screen, and select YES to exit. Then reboot your computer.
10. When Windows reboots, double-click the WinPoet icon and enter your username as yourusername@dslextreme.com and your password.
11. Click on Start, and prepare to be launched into the world of High-Speed Internet!
Windows XP:
You will not be installing the DSL Setup CD for Windows XP, there is built in software to handle a Dynamic connection, known as PPPoE. The following instructions will help you configure your connection without using our setup CD. DO NOT INSTALL THE CD.
1. Click on the Start button, click on Control Panel, then double-click Network and Internet Connections (or Network Connections and skip step 2).
2. Click Network Connections, click Create a new connection in the Network Tasks pane to start the Network Connection Wizard, and then click Next.
3. Select Connect to the Internet, and then click Next.
4. Select Set up my connection manually, and then click Next.
5. Click to select Connect using a broadband connection that requires a user name and password or Connect using a broadband connection that is always on.
6. Type in DSLExtreme.com as your ISP name, and then click Next.
7. Type in your user name in this format yourusername@dslextreme.com
8. Type in your password. Type the password once more to confirm, and then click Next.
9. Click Add a shortcut to this connection to my desktop.Then click Finish to complete the wizard.
MAC OS 8/9:
1. Insert the DSL CD into your CD-ROM drive. The setup prompt should appear automatically. If the prompt doesn't appear, double click on the Hard Disk on the desktop and double-click on your CD-ROM drive, then double click on setup.exe.
2. When the prompt appears click on NIC Configuration.
3. The TCP/IP manager window will appear. Click OK to configure your NIC.
4. Press OK on the completed configuration window.
5. Select MacPoet on the main menu and follow prompts for install. Be sure it is set on Easy Install then click on Continue. After install is completed, you may be prompted to restart your computer. After restart return to the DSL Setup CD main menu.
6. After MacPoet installation you may need to install the latest version of Internet Explorer, if so click on Internet Explorer on the main menu and follow prompts. It will create a folder with Internet Explorer 5 in it, just drag the folder to your Hard Drive to complete installation.
7. To configure your email click on 'Email Configuration' on the main menu. Enter your Real Name, Organization and username and password. The rest of the required information is automatically entered by the software. Then click Configure.
8. Press Exit on the main screen, and then select YES to exit.
9. Click on MacPoet on your desktop and enter your username as yourusername@dslextreme.com and your password.
10. Click on Connect, and prepare to be launched into the world of High-Speed
Internet!
MAC OS X:
1. Choose System Preferences from the Apple Menu (In the upper left corner it is a picture of an apple)
2. Choose Network from the View menu.
3. Choose "Built-in Ethernet" from the Show Menu.
4. Click on the PPPoE tab and check the box Connect Using PPPoE, then click the TCP/IP tab.
5. Choose "Using PPP" from the Configure Menu.
6. Click in the box labeled DNS Configuration
7. Enter 66.51.205.100 in the first line of Name server addr box, press return.
8. Enter 66.51.206.100 in the second line of the Name server addr box.
9. Then click on the tab labeled PPPoE fill in the username with yourusername@
dslextreme.com and password. Click the PPPoE Options button. Check Connect automatically when using TCP/IP apps, click on OK. Click Apply Now.
feedback formby Bill
last modified: 2005-01-22 22:48:44
Windows 95:
1. Click on Start --> Settings --> Control Panel
2. Click on Network
3. Click on TCP/IP --> Ethernet Adapter from the list on
installed Network Components
4. Select Specify an IP Address under the IP Address tab
5. Enter your assigned IP address and Subnet
6. Click on the tab labeled Gateway
7. Enter your assigned Default Gateway and click Add
8. Click on the tab labeled DNS Configuration
9. Enter your assigned username under Host
10. Enter dslextreme.com under Domain
11. Enter 66.51.205.100 under DNS Server search order and
click Add
12. Enter 66.51.206.100 under DNS Server search order and
click Add
13. Click OK --> click OK
Windows 98/98SE:
1. Click on Start --> Settings --> Control Panel
2. Click on Network
3. Click on TCP/IP --> Ethernet Adapter from the list on
installed Network Components
4. Select Specify an IP Address under the IP Address tab
5. Enter your assigned IP address and Subnet
6. Click on the tab labeled Gateway
7. Enter your assigned Default Gateway and click Add
8. Click on the tab labeled DNS Configuration
9. Enter your assigned username under Host
10. Enter dslextreme.com under Domain
11. Enter 66.51.205.100 under DNS Server search order and
click Add
12. Enter 66.51.206.100 under DNS Server search order and
click Add
13. Click OK --> click OK
Windows ME:
1. Click on Start --> Settings --> Control Panel
2. Click on Network
3. Click on TCP/IP --> Ethernet Adapter from the list on
installed Network Components
4. Select Specify an IP Address under the IP Address tab
5. Enter your assigned IP address and Subnet
6. Click on the tab labeled Gateway
7. Enter your assigned Default Gateway and click Add
8. Click on the tab labeled DNS Configuration
9. Enter your assigned username under Host
10. Enter dslextreme.com under Domain
11. Enter 66.51.205.100 under DNS Server search order and
click Add
12. Enter 66.51.206.100 under DNS Server search order and
click Add
13. Click OK --> click OK
Windows 2000:
1. Click on Start --> Settings --> Network and Dial-up
Connections --> Local Area Connection
2. Click on Properties
3. Click on Internet Protocol [TCP/IP] --> Properties
4. Select Use the following IP Address
5. Enter your assigned IP address , Subnet mask, Default
Gateway
6. Select Use the following DNS server addresses
7. Enter 66.51.205.100 as the Preferred DNS server
8. Enter 66.51.206.100 as the Alternate DNS server --> click
OK --> click OK
Windows XP:
1. Click on Start --> Control Panel --> Network & Internet
Connections --> Network Connections
2. Right click on Local Area Connections and select
Properties
3. Click on Internet Protocol [TCP/IP] --> Properties
4. Select Use the following IP Address
5. Enter your assigned IP address , Subnet mask, Default
Gateway
6. Select Use the following DNS server addresses
7. Enter 66.51.205.100 as the Preferred DNS server
8. Enter 66.51.206.100 as the Alternate DNS server -->
click OK --> click OK
MAC OS 8/9:
1. Click on Apple Control Panel --> TCP/IP
2. Select Connect via Ethernet built-in
3. Select Configure Manually
4. Enter your assigned IP address and Subnet mask
5 . Enter your assigned Default Gateway in the box labeled Router address
6 . Click on the tab labeled DNS Configuration
7 . Enter 66.51.205.100 in the first line of Name server
address box
8 . Enter 66.51.206.100 in the second line of the Name
server address box
9 . Close the window
10. Click Yes to save changes
11. Open up Internet Explorer to browse the web.
MAC OS X:
1. Click on Apple menu --> System Prefrences --> double
click Network
2. Select Location --> New Location --> type DSLExtreme
and click OK
3. Show --> Built-in Ethernet
4. Configure --> Manually
5. Enter your assigned IP in the box labeled IP Address
6. Enter 255.255.255.0 in the box labeled Subnet Mask
7. Enter your assigned Gateway in the box labeled Router
8. Enter 66.51.205.100 in the first line of Domain Name
Server address box
9. Enter 66.51.206.100 in the second line of Domain Name
Server address box
10. Click Apply Now and close the window.
feedback formby Bill
last modified: 2005-01-22 22:49:02
The incoming server is: "mail.dslextreme.com"
The outgoing server is: "smtp.dslextreme.com"
If you choose to use webmail, you can login at »https://www.dslextreme.com/Webmail/Login.aspx
DSLX will begin the migration process from their existing email platform to a Google Apps powered platform sometime in August 2008. See this thread for more info:
»Google Apps Coming to DSL Extreme
feedback formby Bill edited by sashwa
last modified: 2008-07-22 19:24:29
Or, you can access your files via FTP. (The server is "ftp.users.dslextreme.com")
feedback formby Bill
feedback formby Bill
last modified: 2005-01-23 11:47:45
• Primary DNS: 66.51.205.100
• Secondary DNS: 66.51.206.100
Northern California
• Primary DNS: 66.218.44.5
• Secondary DNS: 66.218.44.90
feedback formby Bill
last modified: 2005-01-23 14:53:49
For your username: Use your main DSLX account username. Format username@dslextreme.com (The one you log into the "Account" page with, or PPoE)
For your password: Use the password for your main account.
feedback formby Bill
5.1 Advanced Setup
·Can I get custom reverse DNS for my IP(s)?
·How can I add IPs to my account?
·How can I setup my network to take advantage of the 5 dynamic IPs DSLX offers?
·How can I share my internet connection to multiple computers?
·How do I take advantage of the multiple static IPs DSLX offers?
·What are the VPI/VCI modem settings for DSLX?
The reverse DNS tool, which can be found under the My Account section of DSLX's website, allows clients with static IP addresses to easily manage and change the reverse DNS record for their static IP addresses. This feature is for FREE to all static IP clients!
To manage your Reverse DNS simply login to the My Account section of our website and select the “Details” button next to your static IP address. From there select the edit button to modify your reverse DNS entry. It takes 24 to 48 hours for the change to take effect.
The reverse record is what your IP resolves to when you do a look up on your IP. If you are running a mail server you want to have your IP address reverse to your domain name. Often times spam checkers will check to see if the reverse record matches the forward record. If it does not the checker will mark the message as spam. There is some more information in the Reverse DNS Wiki.
feedback formby Bill edited by sashwa
last modified: 2006-10-31 00:35:28
How can I add IPs to my account? (#11673)
Be sure to stay within your account limits, or you'll be charged extra money per month for every IP you go over.
feedback formby Bill
It discusses different options. Either plugging every user into a hub/switch and having them use PPoE software, or using 2 different routers plugged into the hub/switch.
feedback formby Bill edited by sashwa
last modified: 2008-08-13 10:35:02
Information on setup can be found here.
feedback formby Bill
last modified: 2005-01-23 14:07:26
feedback formby Bill
feedback formby Bill
last modified: 2006-06-12 11:37:05
6.0 Account Troubles
·I just got my DSL service activated. Why is it way under the advertised speed?
·I'm trying to send mail via a third-party provider, but it's not working!?
·I've tried everything and I still can't get it to work, what do I do?
·My DSL seems really slow, how do I check what speed I'm getting?
·My modem keeps losing sync, how do I fix it?
·Who do I contact regarding Billing errors/troubles?
Some other FAQs that talk about this:
»Ameritech - SBC FAQ »I just had my SBC Ameritech DSL connected, why are the speeds so low?
»Ameritech - SBC FAQ »New & upgraded customers read this about speeds. (Ramp-up)
feedback formby Bill edited by sashwa
last modified: 2009-04-14 21:55:43
To get rid of this problem, change the outgoing mail server on your connection to "smtp.dslextreme.com" and use your DSLX mail account login info (xxxxx@dslextreme.com) along with your password.
If you'd like the outgoing 25 block to go away, go here and you can fill out the "SMTP Filter Removal" form.
feedback formby Bill
Phone: (866)-491-7221
Forum Support: »DSL Extreme
(Side note: Never post your full address/phone number, if you choose to post in the forum (unless directly IM'ing a DSLX employee))
feedback formby Bill
last modified: 2005-01-23 12:03:51
If you're getting above 80% of the advertised speed, then you're likely OK. Otherwise, try troubleshooting to figure out why the line isn't working properly.
feedback formby Bill
Make sure you've installed filters on every phone jack that is being used. Devices that need filters include phones, alarm systems, TV systems (ones that use a phone jack to dial PPV).
Another solution may be installing a splitter at the MPOE. (See /faq/10443 for more info)
feedback formby Bill
last modified: 2005-01-23 14:06:39
You can contact them by phone:
Billing Dept. Hours:
M-F: 6AM-6PM Sat. 9AM-4PM
Phone: 1-800-774-3379
Fax: 818-902-5568
Or by the tools built into the Billing Support page
feedback formby Bill edited by sashwa
last modified: 2008-06-17 13:18:11
7.0 Misc Info
·Can I upgrade my package online?
·Does DSL Extreme have a network status page?
·Does DSL Extreme have a referral program?
·Does DSL Extreme hosts game servers?
·How can I access my account info from the web?
·Is there a general DSL FAQ available?
·Which speed test is the most accurate?
·Where can I find DSL Extreme phone numbers, DNS servers, and stuff like that?
Can I upgrade my package online? (#11657)
(Note: Read the bottom of the page: "You may not qualify for all subscriptions above. Subcriptions listed are for your entire Network, all changes are pending qualification.")
feedback formby Bill
last modified: 2005-01-23 14:02:23
»www.dslextreme.com/status
feedback formby Bill
Vist the referral program page for more info.
Basically, when someone signs up for DSL Extreme, there's an option for a referers username. (Make sure to give them your main username, not sub-account)
Your account will be credited for the ammount the refere's plan costs per month. Example: If Bob tells Joe about DSL Extreme, and Joe signs up for a $30 a month plan, Bob will get $30 credit to his account.
You should see the credit in the following billing cycle. If the credit seems to have not gone through, contact DSL Extreme to see what happened.
feedback formby Bill
last modified: 2005-01-22 23:15:30
Does DSL Extreme hosts game servers? (#11640)
Check out »games.dslextreme.com for the full listing of games hosted by DSL Extreme.
Also, check it out for the latest gaming news.
feedback formby Bill
last modified: 2005-01-23 14:00:39
feedback formby Bill
/faq/faq
feedback formby Bill
feedback formby deblin edited by Bill
last modified: 2005-01-23 20:07:23
General Settings
feedback formby sashwa
last modified: 2008-11-07 21:12:25