SBC DSL FAQ
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FAQ Revisions	Editors: Flippant, MrFixitCT, d_l, lev Last modified on 2008-10-23 12:02:12
Table of Contents   0.0 SBC Yahoo (19)   1.0 Enternet 300 (9)   2.0 Speedstream 3060 & 4060 (9)   3.0 Speedstream 5260 & 5262 (3)   3.1 Speedstream 5100b & 4100 (5)   3.1 Speedstream 5100 (10)   4.0 Westell Wirespeed   5.0 Alcatel STH or 1000 & Efficient 3010 (5)   6.0 Browser Issues (3)   7.0 SBC Express CD (3)   8.0 Installation and Troubleshooting (25)   9.0 Misc (15)     10.0 Cayman Routers     11.0 Diagnostic Tools and Procedures (4)
0.0 SBC Yahoo SBC Yahoo FAQ for Migration and New Accounts How do I register a newly activated DSL line with SBC Yahoo? How do I migrate my existing DSL account to SBC Yahoo? Why would I want to migrate my account? Do I have to? What should I do before migrating my account? Why would I want to merge my SBC and Yahoo! IDs? What software is included? Do I have to install it? SBC Yahoo! DSL Version 3.1 CD Paths (for installing stuff manually) Why are there no buttons, just grey when I try to use SBC Yahoo 3.1 or 2.0 CD? What should be done if the Yahoo CD fails to install? How do I uninstall the SBC Yahoo! DSL software? (Windows) How do I setup my SBC Yahoo! email account? Does SBC Yahoo have a speed test site available? For new users, what software from the CD is recomended? Trouble sending email after migration Is there any backup dialup service? Opt-out of Yahoo Mail Spam What are disposable email addresses? Legitimate e-mail keeps going into my bulk mail folder.
1.0 Enternet 300 “Failed to load tap driver” or “Failed to bind to tap” error “Failed on create device: NTSPPP3” or "Install SU Reg Create Key failed..." “Server communication error” The computer freezes or blue screens when I tried to connect with Enternet 300 Double-clicking on the connection profile, displays only a blue bar 40P Connection Time Out I can connect on Windows 2000 but my browser won't work MAC-Enternet 300 installation freezes on first screen. How to change DNS IPs.
2.0 Speedstream 3060 & 4060 Efficient 4060 USB and WinXP Success! What's the best way to uninstall the 3060/4060 modem? Speedstream 4060 icon not on taskbar after you hit close Accessing Advanced Line Detail on 4060 3060 Windows 2000 Driver Installation and Configuration (PPPOA) 3060 Windows 2000 Driver Installation and Configuration (PPPOE) Why do I have to powercyle the 4060 every time I start my PC? Windows ME computer won't shut down with the 4060 modem. 4060 tray icon keeps saying "Downloading Firmware".
3.0 Speedstream 5260 & 5262 Where can I buy a new 5360 Speed Stream Efficient Modem? Where can I find firmware updates for my Speedstream 5260? Why am I having problems with my 5360? (not working, or slow)
3.1 Speedstream 5100b & 4100 What do the hybrid numbers mean and what do they tell you about your line? How do I access the modem GUI thru a router - advanced methods? How can I fix the broken power switch on my 4100 modem? How can I access the Speedsteam modem's CLI? How can I use the cfg command on the Speedstream modem?
3.1 Speedstream 5100 How do I setup the 5100b to connect to the internet? What are the lights and what do they mean? How can I put the 5100b in bridge mode? In regards to section 3.1, 5100b Can I change the default IP of 192.168.0.1 What is the current software Version? Why doesn't my Router work with the 5100B How to setup the 5100b or 4100 with a router/hub Where can I get the latest firmware update for my 5100B? How can I check for the maximum attainable sync speeds with a 5100b/4100 modem?
4.0 Westell Wirespeed No questions in this section yet
5.0 Alcatel STH or 1000 & Efficient 3010 Will it work with Windows 2000? Alcatel 1000/Efficient 3010 ATM & WinXP Can I make my Alcatel 1000 work on a Pronto DSL line? Why won't my STH/1000 sync on a new install? I've installed my Alcatel Speedtouch internal modem correctly, but it won't sync
6.0 Browser Issues Why do I get HTTP Error 500 when I click on a link to an exe file I've uploaded? Browser is trying to use dial up or "No dial tone detected" error I can connect but I can't browse, first time setup
7.0 SBC Express CD What does the Enable Broadband Performance option on the CD do? How do I manually install the drivers? Do I really need to use the CD?
8.0 Installation and Troubleshooting My first DSL installation and I have no sync What is a cap? Why is it on my line? Why can't I select PPPoE (authentication) in XP's Connection Wizard? SBC's new speed plans and what it means for my line. Filter vs. Splitter explained.. How do I wire up a filter and a dedicated wire in my outside dmarc for a home? How do I make a dedicated DSL line in an apartment or other multi-user dwelling? I have an older type NID, how do I wire a dedicated line with a splitter? How do you wire up a dedicated DSL line in an office or small business? My internal TI ADSL modem won't work after Upgraded to WinXP ! How can I do basic trouble shooting of my ISP services? After installation, why do I get a login window each time I reboot? What is my VPI/VCI, I am configuring my router? Kingston or 4060 did not properly install I can browse but can't download. A tech is coming out to fix my DSL, what should I know? RF Interference troubleshooting My DSL has Static IPs, how can I set that up? How is Win XP set up for PPPoE connections? What software do I have to have on my computer to get SBC Phone support to help? It says to leave the modem on for 10 days? An Explanation of DSL Overhead (or: Why is my DSL slower than advertised?) How do I set up a reverse DNS Record on an Enhanced Static IP account? Does AT&T maintain public network time servers? What AT&T DNS IPs should I use?
9.0 Misc I have a fixed IP how do I remove my private information from ARIN newsgroups Who is ASI and who is CSI? What distance guidelines are used by SBC for service. How do I get my SBC modem rebate? What is this FAQ for, we already have a PBI, SWBELL, SNET, AIT FAQ? How do I identify my telephone wiring? How do I reach ASI maintenance? How can I get up to 10 free subaccounts through SBC? How do I activate my personal web space? Official Online Support I'm calling SBC, what option do I pick? (phone menu tree) How do I find my customer code? What's my keyword? What is the FUSF fee on my SBC bill? Is the Zoom X5 ADSL Modem compatible with SBC Yahoo DSL?
10.0 Cayman Routers No questions in this section yet
11.0 Diagnostic Tools and Procedures How do I do a gateway ping test? How do I set up and use PingPlotter to record network problems? How to measure throughput speeds on individual packets? How do I test DNS lookup latency with ns_bench?
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