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DarkLogix @ 26th Jan 12:41PM:
Re: I don't need faster speeds right now

ya but some people will keep raising the P2P flag till they find something "they" like that needs it
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Richard B @ 26th Jan 12:41PM:
Downgrading

I am in the same boat, I got 16Meg for free but will downgrade at the next billing cycle. 12MB is plenty even for streaming video. As for 250G cap, it time for a reality check, even with downloading lessons and streaming video I do not even come close.
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jjoshua @ 26th Jan 12:44PM:
Re: I don't need faster speeds right now

I use P2P quite often but not enough where extra speed is going to make a big difference.

As for streaming HD video or backing up, the site on the other end needs to be able to accommodate the speed at their end.
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swilliams @ 26th Jan 12:51PM:
Re: I guess when things start getting THAT fast

said by dadkins :

22/5 for an additional $10 - we'll have to see.

I like the upload a lot for my Slingbox to watch at work when I'm bored off my a&&
--
You can't walk a straight line girl... if you're wearin crooked shoes
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JamesDax @ 26th Jan 12:52PM:
Coming soon to Philadelphia in 20??

Something else from Comcast that it's home town of Philly will get last.
--
He who lives the longest will know the most.
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bhageman @ 26th Jan 01:02PM:
DOCSIS in San Francisco

I talked to Concast customer service about DOCSIS timeline for San Francisco and the technician laughed and said that SF was WAY down on the list.
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flashcore @ 26th Jan 01:11PM:
Re: Coming soon to Philadelphia in 20??

You will probably see it as soon as the FiOS franchise agreement is passed, no reason for them to rush when there is no competition.
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anon @ 26th Jan 01:11PM:
Got something going in Dover, NH (near Portsmouth)

Reset my modem this weekend and now I get about 8.5/2 mbps. I think it's supposed to be 12/2 mbps, but my network always gets bogged down. As much as I hate caps right now 250GB isn't hurting. However if I get a subscription to DL HD movies, then I might have problems.
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HotRodFoto @ 26th Jan 01:14PM:
Re: Residential only?

said by swilliams :

Is the new DOCSIS 3.0 only on the residential side? I checked the online qualifier for my office. It shows the new speeds available on the residential side but not the comcast.net business side.

Outdated database? Or not available to businesses?

I was just wondering the exact same thing here!
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nipseyrussel @ 26th Jan 01:16PM:
Re: Coming soon to Philadelphia in 20??

the article says it hit philadelphia last april, no?
is that true? i dont think i am upgraded. how can you tell?
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Eat Me @ 26th Jan 01:17PM:
Re: Diachotomy

said by dadkins :

From originally 1500kbps to now 16000kbps, I still do REALLY good to hit 35GB per month.

Getting my files faster than ever - that is a triumph!
More speed doesn't mean I have to, or will, download more... or that there is more for me to even consider downloading.

For the majority of Comcast HSI subs, this "cap" means nothing anyways. ;)

Probably.

But within the last few years, and even just last year, content providers have found more innovative ways to use the internet which weren't possible with lower speed connections.

Things like online backup and HD video streaming are now a reality with high speed connections becoming widely available. Computers are also getting faster and are now coming with multiple cores.

When people realize they can do these things, they will, and they'll end up using more bandwidth.

Four years ago not that many watched the Presidential inauguration online. In 2009 it was a record online turnout.

TV over IP is taking off bigtime. No, not your regular channels on the regular schedule, but stuff like Netflix, Hulu and high quality video clips from news sites like CNN and Fox News.

Content providers are finding ways to use the additional speed, and they're (we're) not going to stop. The ISPs can't turn a blind eye.
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brianstretch @ 26th Jan 01:17PM:
Re: 22/5 Makes sense

27Mbps just happens to be the total amount of bandwidth that AT&T U-verse splits between Internet and HDTV (25MHz down, 2MHz up). Maybe it's a subtle tweak at them? "You could have offered 22/5 Internet if you hadn't shoehorned a half-baked IPTV service in too..."

I'm not going to be happy until somebody here builds FTTH. 100Mbps symmetric or bust. Gigabit will be old hat to FiOS customers by the time that happens in AT&T/Comcast land I suspect.
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Eat Me @ 26th Jan 01:21PM:
Re: I don't need faster speeds right now

said by jjoshua :

As for streaming HD video or backing up, the site on the other end needs to be able to accommodate the speed at their end.

They do. HD video streaming services usually use CDNs (Akamai, Limelight, Level3, Amazon) which are peered to backbone providers.

The internet isn't being served by webservers under someone's desk connected to a T1. Today's internet has tons of bandwidth, load distribution and redundancy.
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ditka_b @ 26th Jan 01:27PM:
Re: Residential only?

I called and in chicago suburbs it won't be untill mid feb. when the docsis 3 speeds will be added/changed for business accounts.
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tmc8080 @ 26th Jan 01:27PM:
Why is it?!

Why is it that Cablevision can do 15/2 for $29.95-49.95 (single/dual-triple play) and Verizon can do 20/5 for $54.95 and 20/20 for $64.95 and Comcast still thinks they can get away with overcharging for their top tier, throttling and have an aggregate data cap?!?

It would only seem fair that their competition in these markets not only do better... but exploit Comcast's weakness of their high prices and limited use in their advertising.

Why bother to upgrade to docsis 3.0 if your going to gouge your customers anyway? & who cares if the terms of service are going to suck. What a waste of money.. hope they take a bath on docsis 3.0 by losing customers above and beyond what they already will lose due to the weakening economy.
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mlundin @ 26th Jan 01:35PM:
Does anyone know?

Does anyone know of a map detailing where DOCSIS 3.0 exists and is planned? I'd love to see one...
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espaeth @ 26th Jan 01:47PM:
Re: Nice...

said by jester121 :

(although they add the $3 modem rental fee right from the start, so it's $65.95 and $142.95 for the 22/5 and 50/5 tier respectively -- I guess BYOM isn't available yet?)

Current MSRP on the DOCSIS 3 modems is still around $500/unit. Even assuming you get one on the open market for 35% off MSRP you're looking at $325.

At a rental rate of $3/mo, it would take 109 months (over 9 years) before you break even.
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espaeth @ 26th Jan 01:52PM:
Re: Coming soon to Philadelphia in 20??

said by nipseyrussel :

the article says it hit philadelphia last april, no?
is that true? i dont think i am upgraded. how can you tell?

The Twin Cities (Minnesota) piloted the service in April of last year, other markets didn't start coming along until the fall.

You can see if your area is upgraded here: »www.comcast.com/fastestfast/
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tshirt @ 26th Jan 01:58PM:
Re: Does anyone know?

said by mlundin :

Does anyone know of a map detailing where DOCSIS 3.0 exists and is planned? I'd love to see one...

So would their competitors, so they could adjust their roll outs to beat them to the punch.
Highly unlikely to hear about a given market until they are ready.
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Deadbill @ 26th Jan 01:58PM:
Speeds

Out here in Oregon, I have not seen too many people ordering speeds above 16Mbps, except for the rare occasions when the customer orders the Premier bundle. Even then, most of those people have slow computers or only use the internet to use email and will see no benefit from the additional speeds.
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mlundin @ 26th Jan 02:05PM:
Re: Does anyone know?

That's a little depressing. I was hoping for something on the lines of the cellular/wireless model where they have maps of currently deployed service and anticipated future service. Keeping prospective customers in the dark does nothing for anyone.
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percosan @ 26th Jan 02:05PM:
Re: DOCSIS in San Francisco

Sad but true ... I am also in SF and deeply involved in DOCSIS 3 ... so, color me bummed.
-p
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wifi4milez @ 26th Jan 02:10PM:
Re: Diachotomy

said by jjoshua :

Are you actually going to download more stuff when the speed increases? Otherwise, this makes no sense.

Share your logic.

That argument is thrown around a lot here by the "sky is falling" conspiracy theorists.
--
Комитет государственной безопасности

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espaeth @ 26th Jan 02:19PM:
Re: Why is it?!

Comcast does 12/2 for $33-$42.95 (triple-play to video bundle) in the DOCSIS 3 upgraded markets, which is pretty much in line with the OOL offering.

22/5 service is $62.95, so it's only a few bucks more than Verizon's 20/5 service. There isn't currently the capability to do 20/20 in a mass deployment on DOCSIS systems yet, so that eliminates that as being an option.

50/10 is $139.95 with Comcast, and 50/20 is $139.95 with FiOS. Again, DOCSIS limitations are the biggest reason for not being able to counter with a 20mbps upstream offering.
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TomClancy @ 26th Jan 02:39PM:
Sweet...

Have to go home and rest my router...
--
Freedom isn't free!
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Chaldo @ 26th Jan 02:42PM:
Told the comcast forum weeks ago..

I posted saying this was going to happen weeks ago. Not bragging or anything, just some people said I don't know nothing.
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BF69 @ 26th Jan 02:51PM:
Re: Why is it?!

said by tmc8080 :

Why is it that Cablevision can do 15/2 for $29.95-49.95 (single/dual-triple play) and Verizon can do 20/5 for $54.95 and 20/20 for $64.95 and Comcast still thinks they can get away with overcharging for their top tier, throttling and have an aggregate data cap?!?

It would only seem fair that their competition in these markets not only do better... but exploit Comcast's weakness of their high prices and limited use in their advertising.

Why bother to upgrade to docsis 3.0 if your going to gouge your customers anyway? & who cares if the terms of service are going to suck. What a waste of money.. hope they take a bath on docsis 3.0 by losing customers above and beyond what they already will lose due to the weakening economy.

hey I'm paying $50 a month for Charter's 10/1. If 16/2 was available in my area it would cost $70. What Comast is charging seems like a good deal to me. Not ot mention at least Comcast sems liek it's wanting to bring higher sppeds to al areas. Some Charter areas have had 16/2 for nearly 2 years meanwhile in my area there is no timetable for 16/2.
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kilometers @ 26th Jan 02:53PM:
Do Sacramento soon please

For all the connection issues I've had last week with the connection not working period 40% of the time all would be forgiven if DOCSIS3 was rolled out here very soon. =)
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jester121 @ 26th Jan 03:16PM:
Re: Nice...

I figured as much. My next question will be, since I have Digital Voice, is there a combo unit so I can only pay the $3 once? Right now I have my owned Linksys cable modem along with the whatcha-ma-callit voice box thingie.
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hescominsoon @ 26th Jan 03:22PM:
Re: I don't need faster speeds right now

said by DarkLogix :

ya but some people will keep raising the P2P flag till they find something "they" like that needs it

the newest flash video now uses p2p technologies to increase the delivery speed.
--
God Bless »www.emmanuelcomputerconsulting.com -- carpe ductum -- "Grab the tape"
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anon @ 26th Jan 03:41PM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

When I got mine about two months ago, it took a web order, a phone order, a sales-center visit, three tech visits, and finally a plea to Frank Eliason at we_can_help@cable.comcast.com before I got anyone who had even heard of DOCSIS 3.0 modems in the Twin Cities. Thankfully Frank sorted it out very quickly, on a Sunday no less, and I had the right modem in hand (SA DPC2505) after about 2 hours.
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ztmike @ 26th Jan 03:37PM:
Still nothing here..

Still on 6/1 tier in NW Indiana.

Comcast is mainly upgrading where U-Verse or FiOS is. Hence Fort Wayne, IN, and only the Chicago suburbs and not GREATER CHICAGO AREA.
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Bill03 @ 26th Jan 03:39PM:
Re: Diachotomy

Unless he is downloading 24/7 from REALLY slow sites.

;)
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italiansmoke @ 26th Jan 03:46PM:
The modem...

Man, that Comcast box is the ugliest thing i've ever seen (even worse than the current Arris boxes). Cmon Comcast, those things are nasty looking.
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CUBS_FAN @ 26th Jan 03:58PM:
Re: Diachotomy

If your mouth gets an upgrade and you can swallow double the amount of alcohol, it will let you get drunk faster. Do you plan on drinking yourself to death?
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neufuse @ 26th Jan 03:59PM:
Re: The modem...

uh comcast doesn't design them... Motorola designed it
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anon @ 26th Jan 04:10PM:
Re: Diachotomy

docsis 3.0 does not change what u do . it just makes it faster. so because comcast comes out with faster speed that means you are going to change what u do on the internet now and download a lot more. most people habits dont change just the speed. most people dont come close to 250gb
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mrweirdo @ 26th Jan 04:29PM:
Re: Do Sacramento soon please

I'd love to see it come to the sacramento area as well. As it is right now I'm being tortured as Surewest has high speed fiber service available one street over from my house in roseville lol. Unfortunately if history continues Comcast Sacramento always gets the shaft and gets new upgrades last behind the rest of the markets in the country. So I'm cautiously optimistic.
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Aozora @ 26th Jan 04:33PM:
Re: Diachotomy

said by baineschile :

Faster speeds doesnt increase how much you download....it just makes your downloads faster.

With faster speeds comes more availability as well. You were limited previously by certain speed, now with more speed, you can do more in the same time. You have not changed the time you spent doing something, you have merely changed the quantity. What the idiots at many ISPs seem to think is that all of a sudden you have more time but you will not have any interest in anything else. If I am going to school to study business, and I find all of a sudden I have the ability to do more work in less time, then I can also persue my interest in Chemistry too. See, I had interest in Chemistry all along, the thing is I did not have the free time in the day for it so I did not also do it. With more time I can do more.

Simple example of Broadband: I spent two hours downloading a 3GB demo. Now I can download that demo in one hour since speeds have doubled, therefore I can also now download the other demo as well in the same time I use to spend downloading one.(Yes, I know you can actually download more than 3GB with the previous and new speeds. It was merely an example.)

WITH MORE SPEEDS DOES COME MORE USAGE. There won't be any extra usage if you were one of the simpletons who merely payed for broadband for e-mail.

Let's say I was hosting one room of 8 people before. With the new increase of upload, I can now host a 16 people room. There really does come more usage with more speeds.
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jjoshua @ 26th Jan 04:41PM:
Re: I don't need faster speeds right now

CNDs help to distribute content to many people simultaneously. Not really to improve your specific speed.
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anon @ 26th Jan 04:43PM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

Did they really? I'm in Crystal City (Arlington), and haven't had any speed increase. I have reset my cable modem at least once last week due to an unrelated issue.
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ComcastSteve @ 26th Jan 04:52PM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

I apologize for the inconvenience you are experiencing with your internet services. I do work for Comcast and I will be more than happy to assist you with your issue. Can you reply via PM (ComcastSteve) or email below so I can troubleshoot your issue further? We need to take this matter on privately.

Thank you,

Steve Teow
steve_teow2@cable.comcast.com
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GuitarXace @ 26th Jan 05:05PM:
hnnnnn

Philly Metro i live in the philly metro area and i have no upgraded speed yet!!!! i might have to do some searching to see what areas did get
--
wow i been a member since 2000 lol really never noticed that!!!!!!!!!! 9 years and still going strong :)
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iterationx @ 26th Jan 05:15PM:
Of course we won't download more!

Just like we've all proven that faster processors lead to more efficient code, and larger hard drives lead to smaller file sizes, and... oh crap.

Usage of resources expands, like a gas, to all available space. That is a broad(band? sorry) generalization.

I think an earlier example given will prove to be correct: You have 4 hours to kill. You spend an two hours downloading a demo, one hour screwing with it before you realize you hate it, and an hour poking around in a low-bandwidth fashion 'cause there's not time to download another one.

Now, you have the same 4 hours to kill. You download the demo in, oh, 28 minutes. It takes the same hour to decide you hate it.

You think no one's gonna eye up that demo site for the next thing they thought was interesting? You think most people will really stop at that point and say to themeselves, "self, while it was pretty awesome to see how fast that file came down compared to previous experiences, i'd better not increase my usage and start downloading more demos, or that movie i saw over there, or this entire season of Battlestar Galactica..."

Usage expands to match resources. When hasn't it?
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kilometers @ 26th Jan 05:34PM:
Re: Do Sacramento soon please

Sounds just like my situation.

Surewest FTTH service is right across the street from my condo community and yet Surewest has no interest in bringing it to us despite the fact that each building which has 6 homes each already have cat5 drops in the commroom which would make it as simple as connecting the cat5 drop to a fiber fed ONT within the comm room. But despite my efforts (and talking to HOA manager and him wanting to speak to surewest manager to make it happen) Surewest only does greenlit MDU areas and gave me the finger.

That leaves me between AT&T U-Verse and Comcast and I went with Comcast given that DOCSIS 3 has so much more potential than VDSL. Comcast has been pretty good so far except this past week has been brutal with packet loss and connection issues. I'm hoping this was for potential DOCSIS3 upgrades because it usually is never that bad. And from a compitition standpoint it would be wise to offer it considering they compete with AT&T AND Surewest.
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baineschile @ 26th Jan 06:07PM:
Re: Diachotomy

Heres another analogy

Even if one iota of that were true, you're still missing the big picture. You would need to pursue a degree in business, chemistry, microbiology, physics, economics, literature, accounting, marketing, advertising, get phd's in all of them (in one month time), to come CLOSE to the 250Gb cap.

I know caps have a lot of negative issues, but 250 is completely reasonable.
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baineschile @ 26th Jan 06:14PM:
Re: The modem...

I believe they will use a cisco modem as well.

»www.cisco.com/en/US/prod/collate···a168.pdf
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anon @ 26th Jan 06:30PM:
Re: Residential only?

At this time, only certain areas of the DOCSIS 3.0 rollout are currently supporting Commercial DOCSIS 3.0 connections. To my knowledge, Portland, OR has the 22/5 service available, and the Twin Cities has had it since the get go.
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Scree @ 26th Jan 06:54PM:
starting to agree

"apparently because they don't think an additional 4Mbps downstream is worth $10." -- Now that upstream is equal, I do believe it is time to downgrade. The only reason I upgraded back then was because upstream was pathetic. Shame on comcast for not making upstream higher now for 52.95! :)
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dadkins @ 26th Jan 06:56PM:
Re: Diachotomy

Right!
I am a member at a few of those online video sites, and VUZE.
Use them nearly everyday.
I also download movies.
Thing is, I am still right at that 35GB per month mark.
Same usage(+/- 5GB) as I was doing back at 4mbps, then 8mbps, and now here at 16mbps.
My stuff just gets here a whole lot faster.

Also, many Comcast subs don't even know what speed is, let alone how to tweak to get it all, how to use it, or even know where to use it.
As has been stated for years now - the "hogs" are that 0.01%(?) of the customer base.
What's 0.01% of 14.6 million. 1460?
0.1% of 14.6m - 14600?

So, *worst case* scenario is 14,585,400 customers that have nothing to worry about...
and 14600 need to rethink their usage patterns or - ?

Actually, me at 35GB can be considered being a hog, according to Comcast and their 2-3GB average user.

No worries! :)
--
Think outside the Fox... Opera
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EG @ 26th Jan 07:57PM:
Re: Nice...

said by espaeth :

said by jester121 :

(although they add the $3 modem rental fee right from the start, so it's $65.95 and $142.95 for the 22/5 and 50/5 tier respectively -- I guess BYOM isn't available yet?)

Another consideration is that I don't believe that they will even provision a non rented modem for service on their network as of yet.
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fiberguy @ 26th Jan 09:41PM:
Re: Diachotomy

said by I Love Comcast :

So DOCSIS 3.0 will allow me to reach my 250 GB cap by the 10th of the month instead of the 20th? That is a tecnological triumph.

Wow.. it never fails.. this is always the first post.. you think you can give this a rest? It's a dead horse beaten to death, ran over, and drug through the field.. it's not even funny any more.

Besides, how many people have been complaining about hitting the 250gb cap? Seems to me that the barking has quieted. Maybe the "issue" isn't much of an issue, rather, just BBR user FUD.
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Code3 @ 26th Jan 09:45PM:
Re: DOCSIS in San Francisco

We'll see how it goes. I work for SF Comcast and no word has made it to us for the launch other than first quarter 09. This next week we're supposed to start handing out DTAs but nothing about DOCSIS3.

Although I heard corporate dumped a Docsis3 switch on another system without warning - the ole' flip the switch thing. So it may just happen.
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fiberguy @ 26th Jan 09:53PM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

said by anon78934 :

When I got mine about two months ago, it took a web order, a phone order, a sales-center visit, three tech visits, and finally a plea to Frank Eliason at we_can_help@cable.comcast.com before I got anyone who had even heard of DOCSIS 3.0 modems in the Twin Cities. Thankfully Frank sorted it out very quickly, on a Sunday no less, and I had the right modem in hand (SA DPC2505) after about 2 hours.

Dude, sorry to tell you this, but your story holds as much water as a bucket with a 1" hole on the bottom. You're hard core pressed to find a single tech in this city that isn't aware of DOCSIS 3.0 service here as well as service center staff.

The roll out here was a big deal as it was the first system to see it. It was all over the news, there were training meetings in each operations centers.. etc.

Getting a contractor that isn't away of 3.0? Sure.. possibility, but I absolutely, no matter what you claim, went through the chain you did and found no one in this city that knew was 3.0 was... and, so you know, they don't sell it by "DOCSIS 3.0".. they sell it by speed tier.
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anon @ 26th Jan 10:34PM:
doc 3

hopefully it will hit the bay area soon... when blast hit the bay area it hit here in sacramento as well
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anon @ 26th Jan 11:05PM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

I'm not sure what to tell you. I have no reason to lie about this as I've been very pleased with the service since I got it.

Specifically, after placing a web order I was sent into a live chat with a tech who, after my asking, was able to confirm that I should get sent a DOCSIS 3.0 modem from the mailing center and that I could do a self install. After receiving in the mail an old Ambit modem, I called St. Paul tech support and yes, they had heard of the new speed tiers, but told me I needed to come into a payment center to get the right type of modem.

I took the morning off and went into the main St. Paul Comcast HQ and explained why I was there and what I needed. The people at the front desk seemed vaguely aware of the new service, though I'm not 100% sure because when I saw the contractor's installation invoice (more on that below) all it said was "customer needs faster modem."

So, I scheduled a first tech visit for a couple days later. It was a contracted technician (not in-house) and he came in and started hooking up an RCA modem. I tried to explain to him that I need a new type of modem for a new speed tier called the "ultra tier" or the "22/5" tier, but I saw absolutely no recognition on his face that he had ever heard of it. He called his supervisor and the supervisor had never heard of it, but he promised they'd send an in-house tech out the next day and they were sure it would get taken care of.

Two tech visits later, none of them actually in-house techs, and with one who barely spoke English, but who told me that "this modem goes to 100", I was fed up and had to use Frank's help to get in touch with someone who knew what I needed and could actually get the thing in my hands. Within two hours of contacting Frank, I had the right modem installed and apologies from about three different Comcast reps who called to make sure I was up and running okay.

So, in sum, yes, some Comcast employees had heard of it, but no one that could actually put a modem in my hand had. As far as referring to it as "DOCSIS 3.0", I used that term on here because everyone would know what I was talking about. At every point in my saga did I make sure to refer to it as the "Ultra" tier, the "22 Megs down, 5 Megs up tier" and yes, the "DOCSIS 3.0 HSI service". The techs in phone support knew what I needed, but none of the field techs, their supervisors, or even two calls in to dispatch by the techs themselves could affirm that there was such a thing as "Ultra". I tried to explain that it was like the "Extreme" or "50 Meg" tier, but... I guess you just had to be there to see that it was an exercise in futility.

So, this was in November and maybe everyone's been trained properly since then, but I was simply relating to the poster above me that I had similar difficulties.
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dvd536 @ 26th Jan 11:50PM:
Re: 22/5 Makes sense

said by Eat Me :

So why 22/5 and not 20/5 like FiOS? Is it one-upmanship with the FiOS people?

fios also offers 20mb UPLOAD. wheres the 20mb upload tier comcast?
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee
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batterup @ 27th Jan 12:01AM:
Re: Diachotomy

said by Aozora :

Simple example of Broadband: I spent two hours downloading a 3GB demo. Now I can download that demo in one hour since speeds have doubled,

Huh? So you sit and do nothing wile you watch a download?
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heat84 @ 27th Jan 12:03AM:
DOCSIS 3 or U-Verse

Which do you guys think will be in South Florida first?

And why is South Florida at the bottom of both lists? Are they hoping Global Warming floods us out so they don't have deploy here?
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CleanGene @ 27th Jan 12:40AM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

said by jaminus :

DOCSIS 3.0 launched in Arlington, Virginia several weeks ago, but my experience upgrading to 22/5 suggests Comcast has dropped the ball in informing its technicians and service representatives that the new service tier requires a DOCSIS 3.0 modem--the SB6120, I believe, is the only such modem Comcast currently offers.

I do not believe this is correct - DOCSIS 3 has not been deployed anywhere in Virginia that I know of, including Arlington, which would tend to explain why you are having difficulty ordering it. I have not seen any more definitive rollout dates for NoVA than "2009", but more news will likely be available as a launch date is finalized and draws near.

Sorry for the miscommunication, but there is still a bit of a wait for this area AFAIK :(
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MSauk @ 27th Jan 01:53AM:
Utah anyone?

Does anyone know when Utah might get this upgrade?
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fuziwuzi @ 27th Jan 08:31AM:
Re: huh?

said by MoneyBags :

I live in the Buckhead area of Atlanta. No "widebomb" has been dropped here.

I'm also in Buckhead area, still on the 6/1 service, no changes here. I guess since AT&T hasn't brought U-Verse to this area yet either, Comcast isn't interested in doing any upgrades.
--
***************
I think computer viruses should count as life. I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image.
- Stephen Hawking
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anon @ 27th Jan 09:16AM:
Nice but they are ignoring a segment of their customer base

They need to stop this rubbish and upgrade their existing analog cable systems to digital.

Docsis 3.0 is all well and good, but they continue to ignore those consumers whose bad fortune it is to be stuck on one of their primitive analog systems which can only get 45 channels of low quality programming.
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CUBS_FAN @ 27th Jan 10:04AM:
Re: Diachotomy

said by batterup :

said by Aozora :

Simple example of Broadband: I spent two hours downloading a 3GB demo. Now I can download that demo in one hour since speeds have doubled,

Huh? So you sit and do nothing wile you watch a download?

[att=1]

I guess the cartoon of the paper flying into a folder is pure entertainment. :D :D

u3912974 @ 27th Jan 10:35AM:
come on SF

don't make SF wait. I thought that the Bay Area is supposed to lead in tecnhnology
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Matt @ 27th Jan 10:36AM:
Re: I guess when things start getting THAT fast

said by dadkins :

said by Logan 5 :

4Mbps doesn't really matter all that much.... :o

Must be nice.

For me, it's all about the upload speed.

I agree. I have a 15/2 provider and while 15 is nice, I'd easily downgrade to the 9Mbps or 6Mbps package they offered if it didn't decrease my upstream speed. My provider offer a 30/5 tier, but $159 a month they want for it is just not practical.
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jaminus @ 27th Jan 11:07AM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

I can't speak for DOCSIS 3.0, but I am most certainly on the 22/5 tier and my modem is provisioned correctly.
I'm in Arlington, VA.
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jaminus @ 27th Jan 11:08AM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

My issues have been resolved. Turns out that you DO NOT need a DOCSIS 3.0 modem to get Ultra 22/5 tier provisioning. A DOCSIS 2.0 modem will work just fine.
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TomClancy @ 27th Jan 03:27PM:
Re: The modem...

Do you know how much they go for?
--
Freedom isn't free!
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batterup @ 27th Jan 04:03PM:
Re: Diachotomy

said by CUBS_FAN :

I guess the cartoon of the paper flying into a folder is pure entertainment. :D :D

I miss the hour-glass in XP.
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CleanGene @ 27th Jan 11:17PM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

said by jaminus :

I can't speak for DOCSIS 3.0, but I am most certainly on the 22/5 tier and my modem is provisioned correctly.
I'm in Arlington, VA.

Unfortunately this is not possible. I was able to confirm that the 22/5 tier is not yet available in Arlington at this time. It is also not possible to provision a DOCSIS 2.0 modem for the 22/5 tier - the back-end systems simply won't properly provision an older DOCSIS 2.0 modem for that tier, and so the only way to receive that speed is to have a DOCSIS 3.0-compliant modem installed.

I do apologize, but it seems that you have been provided with some inaccurate information regarding current availability for that product, as well as what you are currently subscribed to. I would be happy to help you sort out what we do and don't have there, and what you currently have for service at the moment. Please feel free to PM me and I will assist you further if you would like.
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FredEx @ 28th Jan 12:37AM:
Re: Still nothing here..

I'm in Michigan, just north of South Bend, IN and there is no change here even though we are in the "Chicago Market" area. I have 16/2 right now.
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jaminus @ 28th Jan 12:48AM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

CleanGene, you must be out of the loop. Your Comcast colleague, Steve Toew (who was very helpful, by the way) has verified that I am indeed on the 22/5 tier in Arlington VA.

I have performed an hour-long sustained download with an average throughput of 2833 KB/s. That is much higher than my former average throughput of 2026 KB/s when I was on the 16/2 tier.

I know you probably still don't believe me, so here's a verbatim copy of the message to me from Steve:

Thank you for being patience and let me work your issue. Let just start off with some good news. I’ve re-provisioned your modem and it is now getting the correct speed that you pay for 22/5.

Bootfile
d11_c_wcg200v2_ultra_c01.cm

Maximum Upstream Bandwidth 5500 kbps (not 100% guaranteed all the time)
Maximum Downstream Bandwidth 24200 kbps (not 100% guaranteed all the time)

Try running some speed tests and see if there’s any improvement on both down/up speed.

The modem you have currently can easily achieve the speed. There is no need for a Docsis 3.0 modem. Only if you are getting the $139.95 "Extreme 50" 50Mbps/10Mbps, a Docsis 3.0 modem is required.

Steve Teow

CleanGene @ 28th Jan 12:59AM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

That would be interesting indeed - if you can, I would rather like to verify this. Is it possible for you to PM me your account number or HFC MAC address? While it is possible I am wrong, I would tend to doubt it for a number of reasons. I am certainly willing to be corrected, though :)
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anon @ 28th Jan 02:00AM:
Finally!!!

YEA! BAY AREA! BRING IT B!TCH!

Finally, i've been wanting 2 Mbps upload speed for a little while... now if only at&t wireless got past the 800 Kbps limit for iPhones (maybe boosting the speed to 3 Mbps download and 768 Kbps for upload speed?), I'd be set!

I'm in a 3G coverage area, but with all the problems that at&t is having, i'd rather use Wi-Fi.
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kevinfor @ 28th Jan 05:01AM:
Re: DOCSIS 3.0 is awesome--IF comcast will give you a modem

you are technically correct... BUT WAIT...

It's NOT just speed.. but error handling & packet optimization.. so technically having a Docsis 3.0 modem for a 16mbps download speed service is going to give you better overall throughput then using a docsis 2.0 modem for the same service. obviously it's NOT cost effective to do this for comcast.. so the best thing is sign up for the 50mbps then downgrade to 22mbps.

so in your case, I would get the Docsis 3.x device if at all possible.. with my 50mbps service I am seeing speeds around 68mbps and last night clocked 120mbps download from a comcast test server

here are the offical speeds of docsis

Docsis 2.0 support
42.88(38)Mbit/s downstream & 30.72(27)Mbit/s up

Docsis 3.0
(4channel) 171.52(152)Mbit/s down & 30.72 (27)Mbit/s up
(8channel) 343.04(304)Mbit/s down & 122.88(108)Mbit/s up
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anon @ 1st Feb 05:36PM:
Re: Diachotomy

Well I think it happens to some of us who don't know about this 250Gig limit. I think its happening to me, though Comcast denies it. My internet speed has slowed to less that 500 KBps and Comcast insists everything looks fine from their end. I even replaced the modem and I still get very slow speeds.

The only change this month was that I signed up with Mozy to backup my hard drive to their service, my hard drive is about 200Gig. I also use Netflix HD service. I have a feeling that all this put it over the limit and they are slowing my speed down.

The problem is they keep denying this, so I still don't know for sure how I can find out for sure.
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anon @ 1st Feb 06:00PM:
Re: Do Sacramento soon please

I also live in a Condo Complex in the Natomas Area of Sacramento and same story with Surewest, they can't give you the high speeds due to what you said. I got Comcast and it worked fine until the last 2 weeks when I started getting barely 400kbps. Calls to Comcast were of no help as they kept saying everything "looks fine" from their end.

I even switched to another cable modem by exchanging it and still the same slow speeds. I wonder if I have hit their 250Gig limit (since i was backing up my hard drive to Mozy) and also use Roku/Netflix to watch some HD movies.

Or maybe its a temporary problem in my area which they are not admitting to.
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dimitrib90 @ 3rd Feb 02:37PM:
Bay Area

Its been almost a whole year since the bay area last saw an upgrade. Im hoping that the upgrade is coming sometime february.
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anon @ 4th Feb 08:14AM:
Re: Bay Area

seriously... comcast upgrade the bay to doc 3.0 for crying out loud...
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