[TWC] NYC Slow Speeds

[TWC] NYC Slow Speeds
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NYC Girl @ 21st May 10:39PM:
[TWC] NYC Slow Speeds

WTF!!!! :mad: :mad:

This is bad even for ME.... :o
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Baseline @ 21st May 10:52PM:
Re: [TWC] NYC Slow Speeds

Haha oh man... I'm waiting for hobgoblin to post on here and say "suffering?"
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69742511 @ 21st May 10:52PM:
Re: [TWC] NYC Slow Speeds

Your latency seems a bit high for the server being so close to you.

What are your package's advertised speeds?
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NYC Girl @ 21st May 11:00PM:
Re: [TWC] NYC Slow Speeds

7 / 512, advertised being the operative word. The highest I get is 6924 / 493 and that was a fluke one evening for a moment. :hmm:
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Rook008 @ 21st May 11:21PM:
Re: [TWC] NYC Slow Speeds

I think it's local to you.

And how come none of you guys that use that site don't set up the timezone to reflect what time it is where you are?
--
And I'm losing all those stupid games
That I swore I'd never play
But it almost feels okay.
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louist @ 22nd May 08:14AM:
Re: [TWC] NYC Slow Speeds

Here in Bayside, NY I've also been getting widely variable results depending on time of day. Used to average about 8500 down and 480 up. Past few weeks been getting more like 6000 down, but sometimes as low as 2 or 3000 down. I thought it was local, but a "next day" test can often return a result as high as the low 9000 's down.

Latency (using Speedtest.net) also varies from as low as about 14ms to highs around 75ms. (same site) .

PS: Even though I have set my time zone on that site, it persists in showing GMT times.

Here is a link to an earlier thread on the problematic speeds in my area:

»[TWC] Bayside/ North Queens: Download speeds HAMMERED!
--
regards, Lou
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Rook008 @ 22nd May 08:25AM:
Re: [TWC] NYC Slow Speeds

You're right about the time zone thing. I just posted a result in dev/null and when I refreshed, it was back to GMT.

I know I'm not in the same area as you guys, but I should be home most of today and I'll try to run tests every few hours to see if it fluctuates.
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mckenna797 @ 22nd May 08:28AM:
Re: [TWC] NYC Slow Speeds

NYC Girl @ 22nd May 09:38AM:
Re: [TWC] NYC Slow Speeds

Yeah, I tried resetting my time zone thingy and it won't take, goes back to GMT.
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Rook008 @ 22nd May 12:51PM:
Re: [TWC] NYC Slow Speeds

12:50 PM Eastern

anon @ 22nd May 06:21PM:
Re: [TWC] NYC Slow Speeds

I'm getting about 2000K down in Queens. If I can remember, it was working fine until about 4pm EST. Then it just started to CRAWLLLLLL. Maybe an "update" from TWC?
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anon @ 22nd May 06:45PM:
Re: [TWC] NYC Slow Speeds

Yeah i am also getting nasty slow downs her in queens, last speed test i got was 100KBs download, it was really bad, right now i am downloading a file and its going 20KB/s. I hope everything clears up by tomorrow.
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anon @ 22nd May 06:55PM:
Re: [TWC] NYC Slow Speeds

Same here. I am on earthlink and I have been getting 10-20kbs downloads from microsoft, adobe, intel, and other major sites. I can't even connect to adobe and intel and other major sites. What is going on? I can't even connect to rr.com to check on my node status. I usually get 6mbits/400kbs. Anyone know?
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KhaoticStorm @ 22nd May 07:06PM:
Re: [TWC] NYC Slow Speeds

You guys have fast speeds compared to what I'm going through...

check this out:

I live on the lower east side...This is the speed I get from like 7pm-2am. I'm about to change service...
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anon @ 22nd May 07:10PM:
Re: [TWC] NYC Slow Speeds

things were okay yesterday and this morning the problems all started. has anyone here in Queens contacted timewarner about this?
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anon @ 22nd May 07:11PM:
Re: [TWC] NYC Slow Speeds

I am getting like 20k a second in queens.

A rep from TW told me there was an outage in Jamaica but where I am in Kew Gardens shouldnt be affected. I have a feeling he is wrong.

traceroute to yahoo.com (66.94.234.13), 30 hops max, 40 byte packets
1 10.40.0.1 (10.40.0.1) 5.008 ms 6.404 ms 4.433 ms
2 pos0-0-nycmnyj-rtr1.nyc.rr.com (24.29.97.177) 8.058 ms 7.970 ms 7.447 ms
3 pos3-0-nycmnyj-rtr2.nyc.rr.com (24.29.101.230) 6.047 ms 8.023 ms 6.442 ms
4 pos3-0-nycmnyo-rtr1.nyc.rr.com (24.29.100.117) 8.089 ms 7.026 ms 6.434 ms
5 24-29-104-205.nyc.rr.com (24.29.104.205) 292.972 ms 298.875 ms 289.406 ms
6 pos3-0-nycmnyq-rtr1.nyc.rr.com (24.29.100.62) 502.179 ms 498.156 ms 497.712 ms
7 24-29-104-209.nyc.rr.com (24.29.104.209) 919.818 ms 917.250 ms 923.225 ms
8 pos10-0-nycmnyrdc-rtr2.nyc.rr.com (24.29.100.57) 917.877 ms 901.796 ms 921.378 ms
9 pop2-nye-P10-0.atdn.net (66.185.141.33) 930.162 ms 919.311 ms 891.237 ms
10 * * *
11 * bb2-ash-P13-0.atdn.net (66.185.152.87) 499.753 ms 510.764 ms
12 pop2-ash-S1-1-0.atdn.net (66.185.151.151) 507.635 ms 502.604 ms 499.215 ms
13 if-10-0.core3.AEQ-Ashburn.teleglobe.net (63.243.149.97) 924.359 ms 937.803 ms 913.719 ms
14 if-2-1.core4.AEQ-Ashburn.teleglobe.net (216.6.51.14) 499.670 ms 507.757 ms 509.241 ms
15 if-6-0-0.mcore3.NYY-NewYork.teleglobe.net (216.6.81.13) 505.156 ms 516.189 ms 514.237 ms
16 if-0-0.mcore4.NQT-NewYork.teleglobe.net (216.6.87.53) 510.734 ms 512.277 ms 503.634 ms
17 * if-4-0.mcore4.PDI-PaloAlto.teleglobe.net (216.6.86.13) 584.575 ms 586.318 ms
18 if-0-0.core3.PDI-PaloAlto.Teleglobe.net (207.45.196.77) 587.872 ms 583.869 ms 585.272 ms
19 ix-5-0.core3.PDI-PaloAlto.Teleglobe.net (207.45.196.90) 1019.596 ms 1017.820 ms 1008.408 ms
20 ge-3-0-0-p241.msr1.scd.yahoo.com (216.115.106.179) 997.814 ms ge-3-0-0-p251.msr2.scd.yahoo.com (216.115.106.183) 1009.800 ms ge-4-0-0-p451.msr2.scd.yahoo.com (216.115.106.207) 600.881 ms
21 ten-1-3-bas1.scd.yahoo.com (66.218.82.217) 586.300 ms ten-2-3-bas1.scd.yahoo.com (66.218.82.221) 574.724 ms ten-1-3-bas2.scd.yahoo.com (66.218.82.219) 1008.470 ms
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louist @ 22nd May 07:16PM:
Re: [TWC] NYC Slow Speeds

Here it is took just a moment ago. TERRIBLE!

»www.speedtest.net/result/129701660.png
--
regards, Lou
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anon @ 22nd May 07:18PM:
Re: [TWC] NYC Slow Speeds

you are getting 10x the speed I am getting. Be happy.
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anon @ 22nd May 08:45PM:
Re: [TWC] NYC Slow Speeds

My modem just went dead for an hour and is now back up. Speed still sucks though. Tech support claims nothing is going on.
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anon @ 22nd May 08:45PM:
Re: [TWC] NYC Slow Speeds

I can't connect to a single website tonight. No way would I be able to run a speed test! I'm growing so tried of twc and their BS. I have been having internet issues since April 5th. Luckily my gf just got a sprint wireless card from work (yesterday), so I'm able to come on and whine about my lack of cable modem rather than punching all the walls in anger. 900kbps on a wireless card is better than nothing!!
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anon @ 22nd May 08:46PM:
Re: [TWC] NYC Slow Speeds

oh yeah, and i'm in brooklyn...
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jaysonnyc @ 22nd May 08:52PM:
Re: [TWC] NYC Slow Speeds

My speed usually fluctuates between 4mbps and 6 mbps surprisingly im having a good night tonight

anon @ 22nd May 09:18PM:
Re: [TWC] NYC Slow Speeds

said by user50000 :

A rep from TW told me there was an outage in Jamaica

Ah, no wonder, i thought i was the only one.
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anon @ 22nd May 09:19PM:
msg deleted

deleted by a moderator
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gazerous @ 22nd May 09:25PM:
Re: [TWC] NYC Slow Speeds

here in NY queens fun speeds usually get about 5-6 dn
here is what i have now

anon @ 22nd May 10:30PM:
msg deleted

deleted by a moderator
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NYC Girl @ 22nd May 10:58PM:
Re: [TWC] NYC Slow Speeds

Download Speed: 6896 kbps (862 KB/sec transfer rate)
Upload Speed: 488 kbps (61 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.

As good as it gets. :(

»speedtest.nyc.rr.com/
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anon @ 22nd May 10:59PM:
Re: [TWC] NYC Slow Speeds

still crap speeds in Queens. By crap I mean less than 100kbs
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Rook008 @ 22nd May 11:19PM:
Re: [TWC] NYC Slow Speeds

Something is definitely wrong. I get about half my usual down speed and my normal up speed. Pages are a bit slower to load. And this doesn't happen in my neck of the woods unless it's a real problem.
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sheik28 @ 22nd May 11:48PM:
Re: [TWC] NYC Slow Speeds

:huh:

Please keep in mind my router's QoS limits my upload.

QoS off.
--
There is no such thing as a stupid question, and yes, the camel types. ;)
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anon @ 22nd May 11:54PM:
Re: [TWC] NYC Slow Speeds

9K??? you guys must be neighbors with the server!
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anon @ 23rd May 01:17AM:
Re: [TWC] NYC Slow Speeds

I called twc and heard the recording that certain parts of manhatten are having internet access problems. I can access some sites like ebay and msn, but not microsoft updates and other sides that just hangs and doesn't load nor timeout. I also get 100kbs download and 300kps upload speed. I can not access rr.com's network status page either, it hangs. Jamica is a major hub I believe. This has been going on since yesterday. I hope it doesn't last several weeks. Perhaps, someone who's rr is working can access rr's network status page for NYC and post the information here. I'm sure most of us new yorkers who are experiencing internet access problems with be thankful. Baysideresident1/2
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Rook008 @ 23rd May 01:22AM:
Re: [TWC] NYC Slow Speeds

Last four entries.

[att=1]
[att=2]

anon @ 23rd May 01:24AM:
Re: [TWC] NYC Slow Speeds

Antares008, Thank you. That was helpful. I hope twc will get it fixed quicky. Baysideresident3
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Rook008 @ 23rd May 01:27AM:
Re: [TWC] NYC Slow Speeds

You're welcome. :)
Although I haven't had pages time out, they are slower to load and latency is high. And it is a city-wide problem it seems.
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anon @ 23rd May 02:33AM:
Re: [TWC] NYC Slow Speeds

Antares008, where can I view these entries?
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Rook008 @ 23rd May 02:36AM:
Re: [TWC] NYC Slow Speeds

I go to the homepage, click help, then under quick links select network status.

This is the page I get to in NYC: »help.rr.com/HMSLogic/network_status.aspx

You may have to input your locality information first.
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NYC Girl @ 23rd May 06:29AM:
Re: [TWC] NYC Slow Speeds

Do you subscribe to premium service?
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NYC Girl @ 23rd May 06:31AM:
Re: [TWC] NYC Slow Speeds

Thank you.
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sheik28 @ 23rd May 07:06AM:
Re: [TWC] NYC Slow Speeds

said by NYC Girl :

Do you subscribe to premium service?

Nope. I think that that test is messed up. This is from now...

ON the RR speedtest I get 6800+/400
--
There is no such thing as a stupid question, and yes, the camel types. ;)
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NYC Girl @ 23rd May 10:37AM:
Re: [TWC] NYC Slow Speeds

Yeah, if you are calling RR CSR's they will probably want the results from their website.
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tinhead @ 23rd May 12:58PM:
Re: [TWC] NYC Slow Speeds

NYC speeds (non premium)are 7/512 in updated areas so you're getting exactly what you're paying for altho your latency is just a tad high. If you want more info about your line quality, join the TWCNYC line monitor group.
Other boros get 10/(512 or 768) or the advertised 5/384 minus overhead of course.
What did CSR say and did a tech come over yet, assuming you opened a ticket?
Why do you need more speed anyway? I'm curious.
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NYC Girl @ 23rd May 03:31PM:
Re: [TWC] NYC Slow Speeds

No, I didn't put in a ticket, didn't want to waste my time w/them. If this were a daily occurrence most definitely.

More speed is nice as it makes the browsers easier to use. I download a lot of email and would also like to be on the same page as the other boroughs receiving 10megs especially since I am paying the same price as everyone else.
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Rook008 @ 23rd May 03:39PM:
Re: [TWC] NYC Slow Speeds

I just popped in to ask if people have gone back up to their regular speeds. I just checked and RR seems to be back to normal. It was pretty bad yesterday, and listed on their network status page(!) as an unplanned outage. Although there is no closeout time and date for the outage, everything here seems fine.
Hope you guys are ok too.
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louist @ 23rd May 07:17PM:
Re: [TWC] NYC Slow Speeds

Even worse this evening

»www.speedtest.net/result/130180799.png
--
regards, Lou
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Rook008 @ 23rd May 07:56PM:
Re: [TWC] NYC Slow Speeds

I was hoping everything was back to "normal"

--
And I'm losing all those stupid games, that I swore I'd never play. But it almost feels okay.
"Aside" -The Weakerthans
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anon @ 23rd May 08:00PM:
[TWC] NYC Slow Speeds

The speed test seems to be running extremely choppy and there is much lag before it hits this speed. Seems to be testing correct but the test when running definitly shows lag and believe me it's not from the speed of my system.

tinhead @ 23rd May 08:00PM:
Re: [TWC] NYC Slow Speeds

Speed is dictated by market and NYC is sooo dense in population that those already oversold nodes would explode if everyone had 10megs and used it! I'm shocked that we have 7 up AND 512 down! TWCNYC is an enigma when it comes to being an ISP.
For email and non video browsing 1.5meg down is more than enuf. The server speed counts as well. You only get what they give you.
Imagine living about 200 miles away and paying only $40 or less for 10/768 from TW. Some TW markets have 1meg up I think(upstate NY?). Talk about unfair?
I keep 8 to 10 windows open (Firefox) and do some downloading and I've never 'needed' more than say 3 meg down. I'd rather have more upload speed which also translates to faster browsing. Of course I can only watch 2 or 3 youtube videos at once so who am I to judge!
Speaking of which. Judging by my line monitor, TWCNYC has had some problems lately! High latency, unreachable sites and dropped connectivity have been the norm for the past week or so. News? Not really. Just normal TWCNYC SOP.

If I could get a dry DSL line (3/512)from 'V' I would but I gave up 'V' and Sir Charge about 4 years ago and they won't even talk to me. I'm 4000 ft from the CO!
Remember- you are sharing your line with your neighbors with a cable modem. Not with DSL.
If you ever do have problems with TWC call DOITT-phone # here-
»www.nyc.gov/html/doitt/html/cont···ct.shtml
Good luck.
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Rook008 @ 23rd May 08:08PM:
Re: [TWC] NYC Slow Speeds

When I ran the test there was one "hiccup" at the beginning and then the speedometer ran smoothly up to redline. Latency was normal.

I would like to see more upload as well. For me, the only time I use all of the down speed is when I'm getting something big from RR's news servers. Of course, that's happening more and more these days.
--
And I'm losing all those stupid games, that I swore I'd never play. But it almost feels okay.
"Aside" -The Weakerthans
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NYC Girl @ 23rd May 08:30PM:
Re: [TWC] NYC Slow Speeds

I know, I know.... :( :(.... thanks... AND I do know all about NYS and their high standard speeds and such, oh well.

Thanks, again for the info, Chestnutts.....
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anon @ 23rd May 08:55PM:
[TWC] NYC Slow Speeds

I'm in upstate NY and have yet to expereince 1 Mbps upload. Sure would be nice. :huh: I'll take what I can get though. :)
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KhaoticStorm @ 24th May 08:07PM:
Re: [TWC] NYC Slow Speeds

still horrible speeds here at lower east side.

louist @ 25th May 08:17AM:
Re: [TWC] NYC Slow Speeds

RR Speeds in Bayside Queens are very strange. Last night I was seeing 2000 down. Been seeing around 5000 or less down in early evenings. This morning it is back to about as good as it typically is.

I suspect that RR has a problem in my area that is time of day related. Perhaps congestion. However losing more than 45% of service speed in afternoons and evenings is not in my opinion good service.
--
regards, Lou
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louist @ 25th May 08:41AM:
Re: [TWC] NYC Slow Speeds

Here is DSL REPORTS test to NJ (The Java test to NY Speakeasy is not working.)

Similar results to this morning's the Speedtest.net test to NY. MORNING download speed results seem to be at least 3500 to 4000 BETTER than afternoons and evenings before 11 PM.

Time Warner: What is wrong out here in Queens? We are supposed to be getting 10000 down and 512 up. We only seen to ever see close to that result between midnight and 10 AM. The rest of the the download speeds are about half your advertised. Verizon is all over us visiting to try to get us to switch to their newly available FIOS. (they call once a week and have visited our home twice in the past month trying to sell us on switching. You bear a risk of losing customers. ( especially when they get franchise approval to start offering their fiber TV service (right now they only have fiber phone and Internet.)
--
regards, Lou
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louist @ 25th May 08:46AM:
Re: [TWC] NYC Slow Speeds

Test to farther server (Maryland). This morning is no fluke. The problem is RR service between about 10 AM and Midnight.

--
regards, Lou
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louist @ 25th May 09:55AM:
Re: [TWC] NYC Slow Speeds

Here we are Almost 10:00 AM. Speeds significantly down already!

--
regards, Lou
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louist @ 28th May 11:33AM:
Re: [TWC] NYC Slow Speeds

Service seems to have stabilized. Better speeds even in mid day:

URL=http://www.speedtest.net]

[/URL]

--
regards, Lou
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zQ @ 28th May 02:21PM:
Re: [TWC] NYC Slow Speeds

I haven't hit over 3 Mbps DL in over a month, and I finally found the time to call the helpdesk and they're dispatching a guy to come look at it this Friday. Lately, I've been getting speeds under 1Mbps consistently, everyday at anytime.

I am in 11355 Flushing, so I probably should get the updated speeds as well. I have been no where near that.

louist @ 28th May 05:10PM:
Re: [TWC] NYC Slow Speeds

Those speeds are totally unacceptable. I hope that you have tweaked your system (using the DSLREPORTS tweak test and dr tcp). If you haven't already, you should unplug your cable modem and leave it unpowered for abut a minute. Then Plug back in (don't use the power switch, unplug it to remove it from power) Most likely the problem is with RR's service up to your modem, but it is always a good idea to try these easy steps first. Good Luck.
--
regards, Lou
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zQ @ 28th May 06:57PM:
Re: [TWC] NYC Slow Speeds

Hehe I've done those steps countless times already. Hopefully this will be resolved when the tech comes over Friday. These speeds are starting to get unbearable when I download vid podcasts.
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evilnucca @ 30th May 05:19PM:
Re: [TWC] NYC Slow Speeds

will RR ever upgrade their lines to go any faster? the line speed is slow as shit compared to OPTONLINE... i upload is max at only 60KB/s and i need more than that because i upload alot of .psd files which are like 50mb...
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zQ @ 31st May 05:51PM:
Re: [TWC] NYC Slow Speeds

I'm just waiting around till FiOS finally arrives to me. I can't even have DSL where I live.

My speeds got faster this morning for the first time in forever, hitting like 6/512. When I came back in the late afternoon I was back to 2Mbps. I have an appointment for a tech to come over tomorrow. Some Time Warner Rep called me and said they did some work in the area yesterday, and said speeds should be faster now. That was before I checked again and found it back to being slow. The rep asked if I wanted to cancel too, so good thing I kept it.
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mckenna797 @ 31st May 07:50PM:
Re: [TWC] NYC Slow Speeds

[URL=http://www.speedtest.net]

[/URL]
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zQ @ 1st Jun 12:02AM:
Re: [TWC] NYC Slow Speeds

I can only dream of those speeds. It's midnight and this is what I get.

louist @ 1st Jun 08:20AM:
Re: [TWC] NYC Slow Speeds

Speed variations here in Bayside Queens are bizarre! This morning I am getting stellar results. Yesterday at 9 PM I was getting only 3000 down! (uploads have been reasonably steady)

Here is this morning. Nothing to complain about. If only this was a dependable result!

[URL=http://www.speedtest.net]

[/URL]
--
regards, Lou
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mckenna797 @ 1st Jun 08:21PM:
Re: [TWC] NYC Slow Speeds

my speeds are fairly consistant this test was done at 8:18 pm with two pc's on line

louist @ 1st Jun 10:20PM:
Re: [TWC] NYC Slow Speeds

This is GOOD for our night speeds It is often less. Clear degradation from morning speeds.

--
regards, Lou
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louist @ 2nd Jun 09:21AM:
Re: [TWC] NYC Slow Speeds

Here is morning high speeds returned.

--
regards, Lou
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zQ @ 2nd Jun 11:04PM:
Re: [TWC] NYC Slow Speeds

Stupid TW called me Friday morning confirming the appointment from 8AM-Noon. Never showed up. Called them up, find out that they tried calling me at 10:30. BS because I was waiting the entire morning, even my caller id shows I never got a call. The rep even said the work order wasn't even for RR issues, but instead cable box installation or something. I cannot imagine where they got that from.

Finally, I got transferred to Tier 3, and the rep was SO MUCH MORE HELPFUL. He apologized at least for the inconvenience and helped me create a new appointment with a Tier 3 tech to come out Wednesday. Why can't they just start with Tier 3 and leave it at that and not waste my time.

Of course my speeds are still slow especially in the late afternoon-evenings. It's 11PM EDT right now and I'm getting painful speeds.

bhorow @ 6th Jun 09:40AM:
Re: [TWC] NYC Slow Speeds

Hello guys/gals about 1/2 the problems that occur with speeds are related to modems. Some are wiring problems.

You should post the modem that you have when reporting the problem.

For example Manufacture name: RCA MODEL 325. Check the model number, and report that. Picking different servers gives you different results.

In some cases people have older modems that should be exchanged.
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louist @ 6th Jun 03:12PM:
Re: [TWC] NYC Slow Speeds

If they don't fix it today, I suggest that you make a formal complaint to the NYC Agency that regulates their Franchise. It is called DOITT. Here is their complaint form link: »www.nyc.gov/html/doitt/html/cons···rm.shtml

Be specific and detailed, no need to rant to them, but you should let them know how you have been treated and for how long the problem has existed.

DOITT usually gets results.
--
regards, Lou
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jaysonnyc @ 6th Jun 03:44PM:
Re: [TWC] NYC Slow Speeds

am i the only one with nyc road runner getting horrific speeds oin newsgroups? i would normally get 650-700k when downloading but now i'm only getting 50-80k. This is both on newshostings and time warner's server
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Rook008 @ 6th Jun 04:07PM:
Re: [TWC] NYC Slow Speeds

Doesn't RR outsource to NewsHosting? I'll find an NZB and start up Grab-it and check. Be right back.
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Rook008 @ 6th Jun 04:25PM:
Re: [TWC] NYC Slow Speeds

There's another thread for the NewsGroups problem... »Newgroups slow for anyone else?

But right now I'm getting 500 down on 10 connections, about half of the norm. It goes back to normal at night it seems, because late last night I was getting full speed.
--
And I can't tell if you're laughing. Between each smile there's a tear in your eye. There's a train leaving town in an hour. It's not waiting for you, and neither am I.
"Paper Wings" -Rise Against
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anon @ 6th Jun 07:34PM:
Re: [TWC] NYC Slow Speeds

It seems like most of queens, NYC is having d/l speed issues. newsgroups are maxing at 100K even on muliple servers. Spoke with TWC last night and they were no help, stated everything was fine. Hope it picks up soon.....
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PhoenixDown @ 6th Jun 11:14PM:
Re: [TWC] NYC Slow Speeds

--
Mass Transit Sucks!
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zQ @ 7th Jun 09:40PM:
Re: [TWC] NYC Slow Speeds

Thanks louist for the heads-up. I will contact DOITT if everything stays this way.

A Tier 3 tech came over yesterday and acknowledged that there was a problem not only at my place, but my surrounding area as well. He believes that "there are too many users on one server at the same time" which are dragging the speeds down. He dispatched the night crew to take a look at it, which should be done in 72 hours, and told me I can follow up with him after that. I'm not holding my breath but at least now I know they are actively working on it.

These are my current speeds.

louist @ 7th Jun 10:17PM:
Re: [TWC] NYC Slow Speeds

Evenings here in Bayside are typically 2-2.5 megs slower than mornings. Here is tonight:

Sorry you are having such a bad time. I wish I had better evening speeds (more like morning results). I would be miserable with your results. Hope they fix it for you. SOON!
--
regards, Lou
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wifi4milez @ 7th Jun 10:45PM:
Re: [TWC] NYC Slow Speeds

A lot of you are complaining about nothing in my opinion (JK!). I never get more than 5/500, regardless of what time of day it is.

--
я люблю Денди!
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louist @ 8th Jun 08:16AM:
Re: [TWC] NYC Slow Speeds

Since the published service is 10M megs down and 512 up, most of us would expect to receive service approximately in that range. If you are satisfied with lower speed service received, it is understandable that you would not complain.
--
regards, Lou
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kilrathi @ 8th Jun 08:58AM:
Re: [TWC] NYC Slow Speeds

I live in rockaway park, queens and since 3 days ago routing on hops #3 and 4 been changing, and every time its different I have problems. Today it's bad since morning, and continues, sometimes I cannot open any pages, then its all fine but its jumpy like sometimes connection is totally dead for few seconds.

Btw on this page:

»help.rr.com/AA/rrwho.aspx?Return···tus.aspx

If you scroll down it says:

Degraded Service Outages
Yellow TW-NYCTY Road Runner will be conducting Planned Maintenance on the IP network. Subscribers in the affected area(s) may have no connection to the Internet or latency/slow connectivity during this maintenance window. Our engineers are working quickly to complete this maintenance. We apologize for any inconvenience this may cause.

reply

anon @ 8th Jun 09:01AM:
Re: [TWC] NYC Slow Speeds

I am paying for 10 meg line and right now I'm only getting about 1.5.

My normal speedtest records me at around 4.2 tops. The only reason I tolerated that was because I was still getting around 7 - 8 on my newsgroups. Now I'm getting from anywhere between 1.2 megabits to 3.5. I've put up with constant downtime, lack of customer service, but now now this??? If this is how things are going to be, then I might as well switch to dsl. The max downstream might be slower but at least I can get there. If you advertise a certain speed but then don't provide it on a constant basis, then what good is it? If you're not going to give me what you're advertising, then don't sell it.
reply

NYC Girl @ 9th Jun 12:17PM:
MORE - [TWC] NYC Slow Speeds

WTF, AGAIN, is this the packet capping or whatever TWC is trying to do.

And if you call the idiots to ask WHY all they will say is I dunnooooo..... :mad: :mad:
reply

louist @ 9th Jun 12:59PM:
Re: MORE - [TWC] NYC Slow Speeds

There is clearly a "time of day" related problem with TW RR service in Queens. Mornings I get at least 9200 down. Later in day it is degrading. By evening typically 6000 or lower. (up link speeds are not as badly affected.

Here is this morning:

Here is a typical evening:

--
regards, Lou
reply

NYC Girl @ 9th Jun 01:21PM:
Re: MORE - [TWC] NYC Slow Speeds

This is terrible and we are paying for this and not getting the advertised speeds.
reply

zQ @ 9th Jun 03:18PM:
Re: MORE - [TWC] NYC Slow Speeds

Agreed, this is unacceptable. I have yet to see any improvement after the tech said a night shift crew would be deployed within 72 hours (since Wednesday) to check my area.

Verizon where are you? There are plenty of people with cable in Queens right now who will jump to FiOS on a heartbeat if you deploy here.

anon @ 9th Jun 03:34PM:
Re: MORE - [TWC] NYC Slow Speeds

said by zQ :

Verizon where are you? There are plenty of people with cable in Queens right now who will jump to FiOS on a heartbeat if you deploy here.

There is no competition for Verizon here. No competition = no incentive to deploy. They will deploy to the area where OOL serv first.
reply

wilson316 @ 9th Jun 03:45PM:
Re: MORE - [TWC] NYC Slow Speeds

my connection speed as of 3:40 pm on a Sunday of all things

I've been having really bad download speeds since the start of the year from 7pm-11pm. Now most of us are getting bad speeds all day. This is really bad.

derekbaker @ 9th Jun 05:29PM:
Re: [TWC] NYC Slow Speeds

How depressing. Been like this, off and on, for a few weeks now. I bought a new router, thinking it might be that. Nope, same problem. I'm in Inwood, northern Manhattan. I'll have to check into Verizon to see what they offer here.
reply

NYC Girl @ 9th Jun 06:09PM:
Re: [TWC] NYC Slow Speeds

Well, this is my latest at 6:10PM EDT.

anon @ 9th Jun 06:24PM:
[TWC] NYC Slow Speeds

???? :huh: How is it that your speeds are so low and I'm upstate and I get this:

anon @ 9th Jun 06:25PM:
[TWC] NYC Slow Speeds

Wouldn't life be great if we all could have our own individual lines to the Internet with no slow down during peak hours. I wonder, is it the wiring, traffic, quality of the servers, everything or something that's causing all this yucky stuff?
reply

zQ @ 9th Jun 06:38PM:
Re: [TWC] NYC Slow Speeds

said by NY22 :

Wouldn't life be great if we all could have our own individual lines to the Internet with no slow down during peak hours. I wonder, is it the wiring, traffic, quality of the servers, everything or something that's causing all this yucky stuff?

In a perfect world.

Anyway, according to the tier 3 tech I spoke with he said it's probably because too many people are online on the same RR server at the same time during peak hours.
reply

NYC Girl @ 9th Jun 06:43PM:
Re: [TWC] NYC Slow Speeds

Thank you for choosing Time Warner - Road Runner E-mail Technical Support.

I understand that you are experiencing slow connectivity with your Road Runner service.

I can certainly address this issue for you.

There are many factors that contribute to the speed of the computer and its Internet connection; determining why it has slowed and how to speed it up is a complex issue.

If you find that everything has slowed down and that it takes significantly longer for the computer to startup and for programs to load when opened, it is an indication that the computer requires some maintenance and optimization. This type of maintenance requires the services of a PC technician.

If you find that only the Internet is slow, but the slowdown only occurs on certain webpages, it is most likely a problem with those particular pages; they may be overloaded due to trying to accommodate too many visitors. If all webpages you visit are slow, there are a number of settings to check and tests to run to isolate the cause.

Please ensure you answer all the following questions and provide all the requested information as it will be required should we need to have one of our local specialists look into the problem.

RESET CABLE MODEM

To ensure the information the modem is providing to your computer is
accurate, its memory must be reset. If you have a router connected to
your cable modem, you must disconnect the router to verify it is not the
cause of or a contributor to the problem. After disconnecting the router
and unplugging its power, the modem must be reset. Do this by unplugging
the modem's power cable from the outlet for two minutes; when the power
is plugged back in and the "Cable" or "Online" light stops flashing and
remains on, turn on or restart the computer. This process synchronizes
the information between our network, the cable modem, and your computer.

CLEARING CACHE AND COOKIES / RESTORE INTERNET EXPLORER DEFAULTS /
DISABLE PROXIES

To clear the cache and cookies in your browser as well as ensuring any
misconfiguration of the web browser is corrected, complete the following
steps to restore it to the default settings.

1) Click on the 'Tools' button and select 'Internet Options'.
2) Under 'Browsing history' click on 'Delete'.
3) In the 'Temporary Internet Files' section, click on 'Delete files'
then click 'Yes' to confirm.
4) In the 'Cookies' section, click on 'Delete cookies' and click 'Yes'
to confirm.
5) In the 'Form data' section click on 'Delete forms' then click 'Yes'
to confirm.

Now that the temporary files are removed, to ensure any misconfiguration
of the web browser is corrected, continue with the following steps to
restore it to the default settings.

6) Select the 'Security' tab.
7) Click on "Reset all zones to default level" then click 'Apply'.
8) Click on the 'Privacy' tab. If highlighted, click on the 'Default'
button then click 'Apply'.
9) Select the 'Advanced' tab.
10) Click on 'Restore advanced settings' then click 'Apply'.

The specification of proxy servers instructs Internet Explorer to look
for websites on an intermediary computer instead of obtaining it
directly from the web server. While this can increase browsing speed in
some cases and may be useful with dial up Internet services, it often
results in not being able to reach websites because they're not found on
the proxy server. For this reason proxy servers are not used by Road
Runner.

11) Select the 'Connections' tab.
12) Click on 'LAN settings'.
13) Remove any checkmarks in the boxes in the "Local Area Network (LAN)
Settings" window to ensure that a proxy server is not in use.
14) Click 'OK' then click 'OK' again at the bottom of the 'Internet
Options' window.

DISABLE FIREWALLS, NETWORKING HARDWARE, AND FILE SHARING PROGRAMS

Firewall and file sharing software (such as Kazaa, LimeWire, or Bit
Torrent) or a self installed home network may affect the speed of your
Internet connection. For troubleshooting purposes, please run the
following tests with any firewall and file sharing programs disabled and
with one computer connected directly to your cable modem, unless you had
a home network installed for you by your local cable office.

SPEED TEST

An online speed test will help determine how slow your connection is
through your browser software. Please run the following online speed
test and provide us with your test results:

»speedtest.rochester.rr.com/

TRACEROUTE TEST

The traceroute command maps the network path between your computer and
the website you specify. To run this, click the 'Start' menu, select
'Run', type the word "command" or "cmd" (without the quotes) and click
'Ok'. A DOS window will now have opened. To run the Traceroute test,
type "tracert www.yahoo.com" (without the quotes), then press the
'Enter' key on the keyboard.

Example: tracert www.yahoo.com

Copy the results of the traceroute and include them in your reply. To
copy from the DOS Window, right click on the bar at the top of the
Window. Select 'Edit' then select 'Mark'. Highlight the results of the
test (please ensure the command ran correctly, if it did not a message
to the effect of "unknown command" will be displayed). Right click on
the bar at the top of the Window, select 'Edit' then select 'Copy'. To
paste into the e-mail, hold the 'CTRL' key on the keyboard and press the
'V' key once.

Run the traceroute command to the Google website as a comparative
measure.

Example: tracert www.google.com

PING TEST

Click the 'Start' menu, select 'Run', type the word "command" or "cmd"
(without the quotes) and click 'Ok'. A DOS window will now have opened.
To run the Ping test, type "ping -n 50 www.yahoo.com" (without the
quotes), then press the 'Enter' key on the keyboard.

Example: ping -n 50 www.yahoo.com

The ping test will display many lines of results. Copy these lines and
include them in your reply. To copy from the DOS Window, right click on
the bar at the top of the Window. Select 'Edit' then select 'Mark'.
Highlight the results of the Ping test (please ensure the ping command
ran correctly, if it did not a message to the effect of "unknown
command" will be displayed). Right click on the bar at the top of the
Window, select 'Edit' then select 'Copy'. To paste into the e-mail, hold
the 'CTRL' key on the keyboard and press the 'V' key once.

What is the IP address the modem has assigned to your computer?

LOCATING THE IP ADDRESS

Click the 'Start' menu, select 'Run', type "command" or "cmd" (without
the quotes) into the box and click 'Ok'. A DOS window will now have
opened. Type "ipconfig /all" (without the quotes) and information for
each installed network card will be displayed. Please copy and paste the
entire results into your reply.

NETSTAT

The output of a Netstat will show us how many active connections are
being used by your computer. Please consider the following steps then
copy and paste the results into your reply:

(1) Click on Start
(2) Click on Run
(3) Type "cmd" or "Command" and press Enter (using no quotations)
(4) Type "netstat -a" and press Enter (using no quotations)

If you have any further questions or problems, please feel free to
e-mail us again for further assistance. When replying to this address,
please include this message as well as all previous correspondence
regarding this issue.

Thank you for choosing Time Warner - Road Runner and have a great
evening!
Time Warner - Road Runner Technical Support Department.

***********************************************************

In an ongoing effort to continue improving our quality of service, we
are conducting a customer survey. If you would like to participate,
please click on the following link: »csat.rr.com/emailsurvey.html
reply

nyrealestate @ 9th Jun 07:08PM:
Re: [TWC] NYC Slow Speeds

Horrible latencies all weekend so far here in midtown (10019)

It looks like a particular hop is causing all the trouble:

Tracing route to www.rr.com [24.28.193.1]
over a maximum of 30 hops:

5 117 ms 117 ms 122 ms pos3-2-nycmnya-rtr1.nyc.rr.com [24.29.101.254]

NYC Girl @ 9th Jun 07:30PM:
Re: [TWC] NYC Slow Speeds

I am at 10031, not sure what is going on up here.
reply

Vathral @ 9th Jun 08:31PM:
Re: [TWC] NYC Slow Speeds

said by NYC Girl :

I am at 10031, not sure what is going on up here.

Same here. Getting horrible latency as well.

--
F@H
reply

NYC Girl @ 9th Jun 08:45PM:
Re: [TWC] NYC Slow Speeds

Going to hell in a handbasket.... :(

TWC said they will put in a ticket, we will see....
reply

Rook008 @ 9th Jun 08:59PM:
Re: [TWC] NYC Slow Speeds

Out here on the outskirts of Queens it's not looking so bad.

Vathral @ 9th Jun 09:09PM:
Re: [TWC] NYC Slow Speeds

Getting worse :(

--
F@H
reply

havamal2000 @ 9th Jun 09:48PM:
Re: [TWC] NYC Slow Speeds

Not too bad here in Mid-Town East.

PhoenixDown @ 9th Jun 10:15PM:
Re: [TWC] NYC Slow Speeds

--
Mass Transit Sucks!
reply

Vathral @ 10th Jun 12:44AM:
Re: [TWC] NYC Slow Speeds

damnit this is terrible

After 5 years of never experiencing this crap, arrrgh :(
--
F@H
reply

NYC Girl @ 10th Jun 02:57AM:
Re: [TWC] NYC Slow Speeds

Well, back to normal, somewhat for me; however, it is 3:00AM EDT, Sunday Morning. :hmm:
reply

Vathral @ 10th Jun 02:58AM:
Re: [TWC] NYC Slow Speeds

Yep! Pretty useless considering I could have needed a good connection in the afternoon :/

--
F@H
reply

NYC Girl @ 10th Jun 03:00AM:
Re: [TWC] NYC Slow Speeds

yep :(
reply

NYC Girl @ 10th Jun 07:55AM:
Re: [TWC] NYC Slow Speeds

So far, so good.
reply

nyrealestate @ 10th Jun 11:19AM:
Re: [TWC] NYC Slow Speeds

eh, not so great here, it's the latency that's annoying.

Can anyone try pinging 24.29.101.254? That's the hop where it's suddenly jumping up from 10ms to 100ms for me.
reply

Rook008 @ 10th Jun 11:25AM:
Re: [TWC] NYC Slow Speeds

7-8-8-7
reply

The Monkey @ 10th Jun 12:43PM:
Re: [TWC] NYC Slow Speeds

It *looks* ok, but noticing some hiccups.
--
The Monkey
reply

huzbak @ 10th Jun 03:32PM:
Re: [TWC] NYC Slow Speeds

I'm getting some terrible speeds right now. Called TWC, they want to send someone over for next friday. Are you kidding me? This is terrible, have no idea what's going on. My downspeed is normally 4000-6000. Any help?

A second report:

Third report:

Vathral @ 10th Jun 03:51PM:
Re: [TWC] NYC Slow Speeds

wth. There is something definitely wrong with capacity. This is getting really bad, especially in the afternoon.

--
F@H
reply

huzbak @ 10th Jun 03:55PM:
Re: [TWC] NYC Slow Speeds

I called TWC at around 1, I noticed it was getting slow at about 11/12. No idea what it was yesterday (if it was slow or not), but I noticed it started to lag a lot today.

This is the first time it's ever gone this slow for me. Have these slow downs always been a problem or am I just starting to notice them?
reply

Vathral @ 10th Jun 06:47PM:
Re: [TWC] NYC Slow Speeds

Is there an Online chat one can talk to someone? This is seriously getting freaking annoying. I'm getting up to 1000ms to many sites. This is becoming totally stupid. Cant do any of my schoolwork for my college with this shit going on. Timing out wherever I go. Messes up around 11am till freaking 2am, its not cool anymore.
--
F@H
reply

derekbaker @ 10th Jun 07:13PM:
Re: [TWC] NYC Slow Speeds

Here's my speed in way-north Manhattan as of 7:12pm Sunday evening:

I'm calling Verizon tomorrow to see what might be possible to get from them in terms of speed.
reply

Vathral @ 10th Jun 07:52PM:
Re: [TWC] NYC Slow Speeds

STILL CRAP
reply

NYC Girl @ 10th Jun 08:37PM:
Re: [TWC] NYC Slow Speeds

Well, I received a call from TWC today to call level 3 support to make an appointment for them to come out and look at my modem due to the high ping situation that I have, we will see what happens, will keep you posted.
reply

Vathral @ 10th Jun 08:39PM:
Re: [TWC] NYC Slow Speeds

said by NYC Girl :

Well, I received a call from TWC today to call level 3 support to make an appointment for them to come out and look at my modem due to the high ping situation that I have, we will see what happens, will keep you posted.

I seriously doubt its a modem problem. My 4 neighbors also have problems. My cousin a few blocks away is having problems as well. Road Runner users, all zip 10031
--
F@H
reply

NYC Girl @ 10th Jun 08:40PM:
Re: [TWC] NYC Slow Speeds

Really, hmmmmmmm................ :hmm:
reply

anon @ 10th Jun 08:42PM:
[TWC] NYC Slow Speeds

Not in New York City but I can confirm that speeds are getting slow and crappier minute by minute.

NYC Girl @ 10th Jun 08:47PM:
[TWC] NYC Slow Speeds

TWC Speed Test:

Download Speed: 1123 kbps (140.4 KB/sec transfer rate)
Upload Speed: 485 kbps (60.6 KB/sec transfer rate)
reply

Vathral @ 10th Jun 08:50PM:
Re: [TWC] NYC Slow Speeds

gotta be shitting me. Le sigh

--
F@H
reply

anon @ 10th Jun 09:03PM:
Re: [TWC] NYC Slow Speeds

Yup, I'm in the 10019 zip code (57th and 11th Ave) and my speed took a hit late this Sunday afternoon, around 5 o'clock. It was fine all day, was streaming and watching a video feed and then it started stuttering and I couldn't and can't maintain a decent connection. I remember that a couple days ago, I had a lot of trouble playing a game online, the latency got really high but it went away so I figured it was the game servers, not my internet service. Now that I'm aware of thread, maybe not.

You know it's bad when your upload speed is faster than download, LOL.

peter
reply

NYC Girl @ 10th Jun 09:03PM:
Re: [TWC] NYC Slow Speeds

:mad: :mad: :mad:
reply

anon @ 10th Jun 09:07PM:
[TWC] NYC Slow Speeds

Woah NYCGirl calm down! Don't explode, we all need you here. :)
reply

anon @ 10th Jun 09:14PM:
Re: [TWC] NYC Slow Speeds

This service blow speed are even slow then dsl, it been like this the whole day it pisssss me off, yet on the twc speedtest site i get bs(great) speed but other speedtest site i get crappy speed.

Vathral @ 10th Jun 09:20PM:
Re: [TWC] NYC Slow Speeds

Cant even get a biased result from TW Speed Tests :O
--
F@H

anon @ 10th Jun 11:13PM:
[TWC] NYC Slow Speeds

All seems OK right now.

anon @ 10th Jun 11:59PM:
Re: [TWC] NYC Slow Speeds

OK for you maybe but not ok for me (in 10019, 11th and 57th st):

Vathral @ 11th Jun 02:12AM:
Re: [TWC] NYC Slow Speeds

well well well! It so happens to work fine now at 2am :uhh:

Having internet work right for 1 hour of the day I can use it is f---- pathetic.
--
F@H
reply

NYC Girl @ 11th Jun 06:25AM:
Re: [TWC] NYC Slow Speeds

»speedtest.net/results.php

Download Speed: 6881 kbps (860.1 KB/sec transfer rate)
Upload Speed: 491 kbps (61.4 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.
»speedtest.nyc.rr.com/

Normal for me now, then again it is only 6:25AM EDT. I am working during the day so I don't know what goes on while I am away. We will see about tonight, I have someone coming out on Saturday, we will see what they have to say.... :hmm: :hmm: :hmm:
reply

anon @ 11th Jun 06:48AM:
Re: [TWC] NYC Slow Speeds

Same here, normal for the A.M. time but at night it the same crap as always.. :( grr work

louist @ 11th Jun 07:53AM:
Re: [TWC] NYC Slow Speeds

Mornings are typically fast, with low pings. Here is local test this morning (Which for my standard 10Megs/512K service is excellent:):

During the day and generally by evening the download speeds to SAME test server degrade to about 3 MEGS slower and the Pings go up to 70 ms or more. Time of day degradation is consistent that it must be related to congestion on RR. (Tests to other server show similar trends).
--
regards, Lou
reply

louist @ 11th Jun 09:23AM:
Re: [TWC] NYC Slow Speeds

Vathral:

Where do you find this RR test? Can you provide a direct link? (Their FLASH based home page is being blocked by my VISTA OS setup)
--
regards, Lou
reply

NYC Girl @ 11th Jun 09:59AM:
Re: [TWC] NYC Slow Speeds

»speedtest.nyc.rr.com/

Try this!
reply

NYC Girl @ 11th Jun 10:00AM:
Re: [TWC] NYC Slow Speeds

Yeah, when we need it most!!! :mad:
reply

anon @ 11th Jun 10:14AM:
[TWC] NYC Slow Speeds

Here is what it's like for me during the 10:00 AM time period when you're at work just incase you were wondering, just a little bit higher than usual.

louist @ 11th Jun 10:56AM:
Re: [TWC] NYC Slow Speeds

Thanks: I ran it with similar results to other tests on other systems this morning. (I have RR Std 10/512) (I couldn't figure out how to copy the graphics as some others have done, so here is the text only)

Last Result:
Download Speed: 9326 kbps (1165.8 KB/sec transfer rate)
Upload Speed: 487 kbps (60.9 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.
Example content below Speed Test that will not appear until after it is run once.
--
regards, Lou
reply

zQ @ 11th Jun 12:02PM:
Re: [TWC] NYC Slow Speeds

This is what my speeds should be. But no of course not TW.

louist @ 11th Jun 03:41PM:
Re: [TWC] NYC Slow Speeds

OK, You've got my curiosity. Who is your broadband supplier, what type of service and what speeds are you purchasing?
--
regards, Lou
reply

derekbaker @ 11th Jun 03:55PM:
Re: [TWC] NYC Slow Speeds

I called TWC, got to level 3, and neither she nor I could figure out why my modem worked (with crappy speeds) with my router, but not directly at all with my laptop, despite resets of the modem, etc. (She said she could even see that it was connected to the computer by pinging it, but I was getting nothing on my end.

So she sent me in to replace my modem and replaced my Toshiba 1100U-PCX (or perhaps it was PCX-1100U?) with a newer model modem, and they gave me an RCA DCM425. I hooked it up to the router ('cause that's really where I need it, for my other machine, as this laptop is going in for repairs anyway) and am getting this now:

I know that's probably slow for some of you depending on what you're paying for, but for me, it's like getting back into the promised land. Based on this, I'm willing to say it was a problem with the modem. Tho we'll see as the day wears on...
reply

PhoenixDown @ 11th Jun 04:47PM:
Re: [TWC] NYC Slow Speeds

I'm hearing rumors of a node split in Flushing. Some of us are getting less than 1 meg down during peak hours.
--
Mass Transit Sucks!
reply

NYC Girl @ 11th Jun 09:27PM:
Re: [TWC] NYC Slow Speeds

I am using RR standard, advertised speed of 7/512. Almost NEVER get to 7megs. I will be DAMNED if I ever pay for premium when the rest of the boroughs are at 10/512 for standard service / pricing.
reply

louist @ 11th Jun 09:45PM:
Re: [TWC] NYC Slow Speeds

Here are this evening's speeds. Note higher ping than this morning and lower speeds. I do not know why they haven't upgraded Manhattan to the 10 Megs down speeds.

--
regards, Lou
reply

NYC Girl @ 11th Jun 10:01PM:
Re: [TWC] NYC Slow Speeds

My latest:

People on the site say that the city is too large for everyone to have 10 megs as a standard speed :( :( :( :(. NYC internet will blow up otherwise.... ;)
reply

Vathral @ 11th Jun 10:45PM:
Re: [TWC] NYC Slow Speeds

said by NYC Girl :

My latest:

People on the site say that the city is too large for everyone to have 10 megs as a standard speed :( :( :( :(. NYC internet will blow up otherwise.... ;)

Yeah. TW tried 10/512 but it seems it couldnt handle it so we went back down to 7/512 :(
--
F@H
reply

mckenna797 @ 12th Jun 12:19AM:
Re: [TWC] NYC Slow Speeds

NYC Girl @ 12th Jun 02:56AM:
Re: [TWC] NYC Slow Speeds

Hey, how do you know this?? :)
reply

NYC Girl @ 12th Jun 03:13AM:
Re: [TWC] NYC Slow Speeds

TWC:

Download Speed: 6887 kbps (860.9 KB/sec transfer rate)
Upload Speed: 491 kbps (61.4 KB/sec transfer rate)

There is nothing wrong w/my personal internet connection, they are just shutting this thing down during peak hours. :mad: :mad:

Time Check - 3:13AM EDT
reply

Vathral @ 12th Jun 04:20AM:
Re: [TWC] NYC Slow Speeds

said by NYC Girl :

Hey, how do you know this?? :)

It's old stuff. I remember first it was an upgrade from 5/384 to 7/512 and then 10/512 but Manhattan went back down to 7/512 and other stuff. Yada yada.

»[TWC]">[TWC] NYC Did We Lose The New Speeds? NYC Did We Lose The New Speeds?
One of the few threads I actually posted in back in August '06

Most of the other boroughs have higher speeds due to OOL/FIOS
--
F@H
reply

NYC Girl @ 12th Jun 07:09AM:
Re: [TWC] NYC Slow Speeds

O I C, I don't remember being that fast last year - even if only for a minute. I wasn't a member of the site last year. Ahhh, good ole competition, a great motivator for business to offer better service....
reply

wifi4milez @ 12th Jun 11:18AM:
Re: [TWC] NYC Slow Speeds

said by NYC Girl :

I am using RR standard, advertised speed of 7/512. Almost NEVER get to 7megs. I will be DAMNED if I ever pay for premium when the rest of the boroughs are at 10/512 for standard service / pricing.

I was under the impression that NYC standard was 5/512k (which is what I have!). Thats part of the reason I never get 5m down. If they updated the standard tier to 7m then I am being screwed! How do I get them to give me 2m more without charging me higher rates?
--
я люблю Денди!
reply

NYC Girl @ 12th Jun 12:15PM:
Re: [TWC] NYC Slow Speeds

I would just call them to have it fixed. The 7/512 is advertised on their website so they cannot charge you more for it.
reply

wifi4milez @ 12th Jun 12:24PM:
Re: [TWC] NYC Slow Speeds

said by NYC Girl :

I would just call them to have it fixed. The 7/512 is advertised on their website so they cannot charge you more for it.

Thats good to know. I remember a few months back where we all got "upgraded" to the 7m tier while they did a two week network test. Sadly, they took it away when the test was done and instead gave the customers upstate 10m!! I will call them "sometime" in the next week or so, but doing so is an excruciating nightmare. All those morons can tell you is "reset the cable modem" or "if you are using a router thats why its slow" or "we see no trouble on this side"..........
--
я люблю Денди!
reply

NYC Girl @ 12th Jun 12:29PM:
Re: [TWC] NYC Slow Speeds

I know, I hear ya!! I sent them an email because I didn't want to deal with CSR idiots on the phone so I have an appointment for them to come and look at my modem due to the glacial speeds we have been experiencing here. :hmm:
reply

wifi4milez @ 12th Jun 12:39PM:
Re: [TWC] NYC Slow Speeds

said by NYC Girl :

I know, I hear ya!! I sent them an email because I didn't want to deal with CSR idiots on the phone so I have an appointment for them to come and look at my modem due to the glacial speeds we have been experiencing here. :hmm:

Well I hope you planned like 3 weeks ahead of time so you could get a Saturday appointment. I certainly can't take a day off of work just so their "techs" can come by ask me dumb questions instead of fixing the problem at the head end.
--
я люблю Денди!
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NYC Girl @ 12th Jun 12:41PM:
Re: [TWC] NYC Slow Speeds

No, actually I have an appointment for this Saturdy, shockingly enough.
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NYC Girl @ 12th Jun 12:49PM:
Re: [TWC] NYC Slow Speeds

WOOOO, HOOOOOOO!!!!!! :uhh: :hmm:
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MysticGogeta @ 12th Jun 12:52PM:
Re: [TWC] NYC Slow Speeds

Woo hoo..You have it so good..
--
Team Discovery-Join the fight
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NYC Girl @ 12th Jun 12:55PM:
Re: [TWC] NYC Slow Speeds

oooooo, sure, not compared to my neighbors in the boroughs, lolol.
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MysticGogeta @ 12th Jun 12:57PM:
Re: [TWC] NYC Slow Speeds

I've had the same upload for two years it feels like your trying to get the most of a crumb on a plate or something.
--
Team Discovery-Join the fight
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NYC Girl @ 12th Jun 12:58PM:
Re: [TWC] NYC Slow Speeds

YIKES, didn't you guys get an upgrade as well???
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MysticGogeta @ 12th Jun 01:02PM:
Re: [TWC] NYC Slow Speeds

No lol Comcast takes over soon but we will still have the small upload :( But a miracle has happened and Verizon is building FIOS in my area so I might have to give them a call when they build to my house :)
--
Team Discovery-Join the fight
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NYC Girl @ 12th Jun 01:06PM:
Re: [TWC] NYC Slow Speeds

Cool, that's even better AND TW will up your speeds THEN so you could potentially not have to upgrade to FIOS if you didn't want to. ;) ;) ;)
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MysticGogeta @ 12th Jun 01:09PM:
Re: [TWC] NYC Slow Speeds

True but I'll be Comcast June 19th and no longer a TWC member :(
--
Team Discovery-Join the fight
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louist @ 12th Jun 07:46PM:
Re: [TWC] NYC Slow Speeds

Look again! Tonight RR is a disaster!!!

Frankly, Verizon is REALLY pushing FIOS here. I was not interested, but RR performance is making Verizon's offer more and more attractive to consider.
--
regards, Lou
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NYC Girl @ 12th Jun 07:56PM:
Re: [TWC] NYC Slow Speeds

shocking for me tonight during peak hours, WOW.... :hmm:
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The Monkey @ 12th Jun 08:11PM:
Re: [TWC] NYC Slow Speeds

It is infuriating that Manhattan does not have 10/512:

--
The Monkey
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StreetSpirit @ 12th Jun 08:20PM:
Re: [TWC] NYC Slow Speeds

Ouch... That's just awful, especially coming off a network where the usual speeds are far higher.

We might be relocating closer to Mount Sinai Hospital due to my wife's work, which means possibly getting stuck in a TW area.

I currently live in Brooklyn and have OOL BOOST here, which is advertised at 30mbit/s downstream and 5mbit/s upstream.

In the real world, the max throughput is closer to 25-27mbit downstream and 4.5mbit upstream but that's to be expected with overhead. It's running me 29 dollars for the first year as part of OOL triple play,and if we stay put, it'll be 55 minus whatever 'customer rewards' Cablevision credits to your account when you have all three of their services.

This is an incredible value; more importantly we're very happy with their VOIP plan, however I'm afraid I might be stuck in the slow lane if should have the need to buy a place in a TW area. And frankly, a good place is far more important with two kids than a super-duper net connection, however.......

Maybe I'll get lucky and find a nice place in the Bronx, preferably in an OOL/FIOS perspective area but if not, how often does your connections slow down this badly?

Is it a prime time event or does it last all day?

--
Thanks in advance,
Dave
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louist @ 12th Jun 08:35PM:
Re: [TWC] NYC Slow Speeds

This is the worst it has been in at least a year. usually not slower than mid 6.6 Megs down
--
regards, Lou
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louist @ 12th Jun 08:42PM:
Re: [TWC] NYC Slow Speeds

VERY Weird. Now it is back to "normal"

--
regards, Lou
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StreetSpirit @ 12th Jun 08:45PM:
Re: [TWC] NYC Slow Speeds

I see.. What is their advertised speed? It almost seems that using ADSL would be less of a headache and a lot less expensive.

Hope this clears up for you!

Thanks,
David
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anon @ 12th Jun 09:19PM:
msg deleted

deleted by a moderator
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louist @ 12th Jun 10:24PM:
Re: [TWC] NYC Slow Speeds

Supposed to be 10 megs / 512 K. Generally excellent before 9 AM. Degrades later in morning and stays poor until after I go to sleep. Most evenings are SUB 7 Megs down. Tonight was terrible but a half hour later, better than usual.
--
regards, Lou
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anon @ 12th Jun 11:43PM:
msg deleted

deleted by a moderator
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NYC Girl @ 13th Jun 06:14AM:
Re: [TWC] NYC Slow Speeds

HUH, who are you tellin'!!! You are preaching to the choir!!!
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gorbachev @ 13th Jun 08:59AM:
Re: [TWC] NYC Slow Speeds

I've had RoadRunner from Time Warner Cable in Flushing, NY for quite a few years. The performance has gone to the toilet during this year, there is no question about it.

The pattern I see is that the connection speeds and more importantly latency gets just absolutely horrible at around midnight every weekday night. By the time it gets to 1am you can't do anything that requires good latency, especially online gaming. Connectivity is great in the morning, and early evenings (generally speaking).

Last night (Tue 6/12 night) there was a complete loss of Internet connection at 1am. The cable modem would not connect to the RoadRunner network despite repeated resets. I gave up trying at around 1:45am and went to bed. The connection was back up when I woke up in the morning.

I don't know what the hell TWC is doing at nights, but that's just not normal. Why is the connection getting completely killed at around midnight? Why does the latency get so bad? People generally speaking tend to sleep at midnight on weeknights, so the usage should decrease, not increase, after midnight on weekday nights.

I play video games, and since I've got family, the only time I can do that is after everyone's asleep. Guess when that is? Yes, around midnight. Too bad that's exactly the time when TWC decides to take a crap on everyone's connection making online gaming impossible. I generally can only play online games only until 11pm every day without getting such terrible lag that I often times just get disconnected from games.

Quite frankly TWC is not giving me the service I'm paying for. And since I live in an apt building, I'm f***ing stuck with their crap until I move out to a house in Verizon FIOS' service area. I can't wait! WHen that happens, I'm so dropping TWC and NEVER, EVER coming back.
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anon @ 13th Jun 09:09AM:
[TWC] NYC Slow Speeds

"People generally speaking tend to sleep at midnight on weeknights, so the usage should decrease, not increase, after midnight on weekday nights."

This is true however you have to think of how many people leave their computers on 24/7 that have multiple illegal movie downloads and huge torrent downloads running while they are asleep. Just cause no ones always on the computer at that time doesn't mean they can't leave connections running taking care of bussiness while they are asleep. I for one am not one of those people who do that, and I'm pretty sure there are some legit people out their too but this statement that you made is correct. Usage should decrease but it doesn't due to the fact that some leave their Internet applications that suck up bandwidth on all night.
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The Monkey @ 13th Jun 09:44AM:
Re: [TWC] NYC Slow Speeds

Is anyone in Manhattan getting 10 down (with regular service)?
--
The Monkey
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louist @ 13th Jun 09:46AM:
Re: [TWC] NYC Slow Speeds

Reasonable argument, However, the problems with late afternoon and night service were not an issue 9 months ago. This is a new problem. It may have developed over time, but essentially as "gorbachev" stated, the consequence is that we are not getting quality service for a great part of the day.
--
regards, Lou
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gorbachev @ 13th Jun 09:52AM:
Re: [TWC] NYC Slow Speeds

said by louist :

This is a new problem.

That's exactly right. It didn't use to be like this, at all.

The service is now CONSISTENTLY bad at the same times of the day, every day. If it's capacity problems because people leech too much, then that's not my problem. It's TWC's problem, and they should fix it preferrably by adding capacity.
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NYC Girl @ 13th Jun 10:18AM:
Re: [TWC] NYC Slow Speeds

NOT ME, lololol, I wish!!
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anon @ 13th Jun 10:48AM:
[TWC] NYC Slow Speeds

I wish it was just as simple as ordering 10 Mbps download and 2 Mpbs upload service and actually getting a constant 10 Mbps download and 2 Mbps service, none of this TCP/IP overhead crap. Wouldn't the Internet be great if it was actually stable and constant exactyle at 10,000 Kbps download and 2,000 Kbps upload, not one Kb less or more? :)
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anon @ 13th Jun 10:49AM:
Re: [TWC] NYC Slow Speeds

Also, once again I can't spell. :p
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jaysonnyc @ 13th Jun 11:03AM:
Re: [TWC] NYC Slow Speeds

well i've calmed down and learned to finally be patient when downloading my xm radio shows off newsgroups. so what if it takes me an extra 20 mins...it's ok. To be honest this whole packet shaping and horrible speeds at times has kinda put me off torrents for awhile.
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bhorow @ 13th Jun 11:29AM:
Re: [TWC] NYC Slow Speeds ---PLEASE READ!!

Again I;m going to post this again.

Everyone should have either an RCA 425. Or for phone customers (ARRIS OR MOTOROLA MODEMS).

If you don't have these modems you should consider upgrading your equipment.

Some of you have area problems, or problems due to wiring and a technician should come out. A lot of you should be just going down to the payment center and swapping out the modem. I would guess that about 1/2 of the speed problems are due to old equipment that should be exchanged.

Again it only makes sense to have the latest equipment when troubleshooting a problem.
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NYC Girl @ 13th Jun 12:08PM:
Re: [TWC] NYC Slow Speeds ---PLEASE READ!!

Well, I am a new DP customer so I should have the latest and greatest equipment, an arris modem. I do have an appointment w/a technician on Saturday so we will see what happens.
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Rook008 @ 13th Jun 12:10PM:
Re: [TWC] NYC Slow Speeds ---PLEASE READ!!

I have an RCA 315 that works fine, but I agree with your assessment that some of these problems are probably modem related. I had one of those old Toshiba PCX 1100 models, that thing gave me much trouble before I swapped it for the RCA.
--
And I can't tell if you're laughing. Between each smile there's a tear in your eye. There's a train leaving town in an hour. It's not waiting for you, and neither am I.
"Paper Wings" -Rise Against
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louist @ 13th Jun 03:27PM:
Re: [TWC] NYC Slow Speeds ---PLEASE READ!!

Good point, we swapped ours a few months back. There was some increase of speeds, but the improvement form the modem was not proportion to the negative "time of day" related slowdowns we have been seeing the past couple of months. RR claims that our wire plant is fine.
--
regards, Lou
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NYC Girl @ 13th Jun 09:59PM:
Re: [TWC] NYC Slow Speeds

OKAYYYYY, HERE WE GOOOOOO..... :(

gorbachev @ 13th Jun 10:55PM:
Re: [TWC] NYC Slow Speeds ---PLEASE READ!!

said by bhorow :

Again it only makes sense to have the latest equipment when troubleshooting a problem.

Yea, it is probably a hardware problem when the connection speeds drop at the same time of every day for two months straight when the same exact cable modem works just fine at any other time of the day.

The preceeding paragraph is sarcasm, if you couldn't tell.
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KhaoticStorm @ 15th Jun 09:19PM:
Re: [TWC] NYC Slow Speeds ---PLEASE READ!!

I'm furious...

9:18pm - Friday. I'd rather use 56k.
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MysticGogeta @ 15th Jun 09:20PM:
Re: [TWC] NYC Slow Speeds ---PLEASE READ!!

You wont say that when you have it.
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nocbrute @ 15th Jun 09:29PM:
Re: [TWC] NYC Slow Speeds

i also have slow speeds
last night it was 100k/200k
just switched to RR premium i live in Flushing this shit is garbage.
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nocbrute @ 15th Jun 09:31PM:
Re: [TWC] NYC Slow Speeds

ast Result:
Download Speed: 1836 kbps (229.5 KB/sec transfer rate)
Upload Speed: 349 kbps (43.6 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.
Example content below Speed Test that will not appear until after it is run once.
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nocbrute @ 15th Jun 09:35PM:
Re: [TWC] NYC Slow Speeds

uh
i just called tier 3 and this guy was yelling at me because i told him that sending a tech to fix my signals wont fix my slow speeds.

He yelled at me and then hungup.......

this is new and im shocked...
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NYC Girl @ 15th Jun 10:25PM:
Re: [TWC] NYC Slow Speeds

WOW :o :o. Can you report this??
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NYC Girl @ 15th Jun 10:29PM:
Re: [TWC] NYC Slow Speeds

KhaoticStorm @ 16th Jun 12:40AM:
Re: [TWC] NYC Slow Speeds

nocbrute5

haha, he pretty much got fired on the spot the second he decided to do that...
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Vathral @ 16th Jun 07:05AM:
Re: [TWC] NYC Slow Speeds ---PLEASE READ!!

said by MysticGogeta :

You wont say that when you have it.

It seriously feels much worse than dialup. I havent had any problems for a few days now. A few days ago, 95% of the websites I went to would time out! Heck, atleast dialup would have been more reliable :mad:
--
F@H
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NYC Girl @ 16th Jun 07:43AM:
Re: [TWC] NYC Slow Speeds

Hey, how do you know THAT?? :o
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nocbrute @ 16th Jun 09:57AM:
Re: [TWC] NYC Slow Speeds

Sometimes, RR/EL is the same thing as dialup, with a little bit better ping time, for example a couple days ago my speed was 50-100K/100K. Im a gamer and i compete in leagues, i was playing with 250MS, do you know how much of a disadvantage that is?
My problem has been on-going since i first purchased the service, before that in my other resident i had eLink, after the summer of 06 i think, in the summer there was a storm which knocked out my service ever since then ive been facing terrible internet.
When i call they say just wait for escalation, i need a timeframe since ive been waiting for 6+m already so gay.
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mckenna797 @ 16th Jun 10:44PM:
Re: [TWC] NYC Slow Speeds ---PLEASE READ!!

The Monkey @ 17th Jun 10:37AM:
Re: [TWC] NYC Slow Speeds

pretty normal here today (meaning still no 10 down):

--
The Monkey
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NYC Girl @ 17th Jun 11:42PM:
Re: [TWC] NYC Slow Speeds

I don't think we will ever see 10 down here unless we pay for premium at 84.00 per month, NOT....

The tech guy came on Saturday. Said there was an outage in the area but also adjusted the cable wires, modem, and computer. Not very eventful, I almost cancelled the appointment but I had be at home to wait for freshdirect anyway so I kept it.
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anon @ 18th Jun 03:57AM:
Re: [TWC] NYC Slow Speeds

like most of you, i've noticed a drop in my bandwith for over amonth now. Running speedtests for a week and the most i ever downloaded at was appr. 3800kbs and upload 250kbs. ive been running these test through a wirelessG linksys card on my laptop.
Well one call to TWC and wtf??? My speeds doubled!!! this is the average i was always getting!!! Are they purposely cutting our speeds? Id like to call them back and reallly crap on them but i dont wanna rain on my parade.
QUUENS NYC

anon @ 18th Jun 04:47AM:
Re: [TWC] NYC Slow Speeds

And a little tweaking never hurt...

NYC Girl @ 18th Jun 12:02PM:
Re: [TWC] NYC Slow Speeds

They probably are cutting back on the speeds, I wish my speeds would double, lolol.
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nocbrute @ 18th Jun 02:21PM:
Re: [TWC] NYC Slow Speeds

astoria is fine, around here in queens near FLUSHING is where the problem is at. atm im getting 4/.5 when i subscribed for 12/7.. ITS NOT EVEN PEEK HOURS OR CLOSE TO IT.
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louist @ 18th Jun 10:04PM:
Re: [TWC] NYC Slow Speeds

Cannot complain tonight. They seem to have corrected the problem at least during the evenings. Downloads have been around 8800. Tonight better still:

--
regards, Lou
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jaysonnyc @ 18th Jun 10:05PM:
Re: [TWC] NYC Slow Speeds

bleh

PhoenixDown @ 19th Jun 12:19AM:
Re: [TWC] NYC Slow Speeds

--
Mass Transit Sucks!
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NYC Girl @ 19th Jun 12:41AM:
Re: [TWC] NYC Slow Speeds

YIKES
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Skilos @ 19th Jun 12:38PM:
Re: [TWC] NYC Slow Speeds

im ok hear

NYC Girl @ 19th Jun 09:25PM:
Re: [TWC] NYC Slow Speeds

Here we go again!!!! :mad: :mad: :mad:
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gremlins2g @ 19th Jun 11:31PM:
Re: [TWC] NYC Slow Speeds

your not alone. I've been going thru this for about a month now. I've been as slow as 600kb/s as opposed to having the 7k one pays for. Same times as well.
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Bytezboy @ 19th Jun 11:45PM:
Re: [TWC] NYC Slow Speeds

Something wrong today? I can barely reach 50kbytes/s downloading from any site. :o
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NYC Girl @ 20th Jun 06:32AM:
Re: [TWC] NYC Slow Speeds

Yep, check out the ISP report and see how are lovely ISP ranks compared to others - »www.pcworld.com/zoom?id=133019&p···oomIdx=2
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jaysonnyc @ 20th Jun 06:42AM:
Re: [TWC] NYC Slow Speeds

wow.....makes me happy we dont have charter
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gremlins2g @ 20th Jun 02:38PM:
Re: [TWC] NYC Slow Speeds

PC world obviously has no knowledge of this forum, or this thread. Maybe we are under the 50% group, example 51% are satisfied while 49% aren't ;) !!! We should have a louder voice, but who do we collectively shout at? TWC isn't listening.
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bhorow @ 20th Jun 06:27PM:
Re: [TWC] NYC Slow Speeds

Just want to make sure people realize Manhattan is 7 Megs download..its not 10.

It seems like most people are getting there problems solved except for Flushing.

NYC Girl what modem do you have?? Do you have the RCA 425??

What is tech support saying to you??
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louist @ 20th Jun 09:15PM:
Re: [TWC] NYC Slow Speeds

This is tonight . Not stellar (Our service is 10/512). We are next to Flushing, Queens.

We sometimes get better results in evenings (up to a couple of months ago it was almost ALWAYS better than 9 Megs down).
--
regards, Lou
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nocbrute @ 20th Jun 10:49PM:
Re: [TWC] NYC Slow Speeds

dude are you serious???
i live in flushing and i always get terrible speeds!
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NYC Girl @ 20th Jun 11:30PM:
Re: [TWC] NYC Slow Speeds

I have the arris modem, new for me when I subscribed to Digital Phone back in January. Used to have the RCA modem. I called tech support last week and a guy came made some adjustments to my computer and changed some things on my actually cable line. It was working fine before he came and OK until last night. I haven't check my speed since this morning, tho.
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NYC Girl @ 20th Jun 11:31PM:
Re: [TWC] NYC Slow Speeds

apparently so, LOLOL :D :D
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NYC Girl @ 20th Jun 11:47PM:
Re: [TWC] NYC Slow Speeds

The latest:

Pizz @ 21st Jun 11:30AM:
Re: [TWC] NYC Slow Speeds

never allow the tech to 'fix' anything on your PC. Only thing they should be doing is looking on your line, and replacing modem/spillters/box.
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NYC Girl @ 21st Jun 02:44PM:
Re: [TWC] NYC Slow Speeds

What do you think he might be doing to the PC,yikes, I did see him go onto a website the put in some numbers. He did something to the cable wire and the box.
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tinhead @ 21st Jun 05:59PM:
Re: [TWC] NYC Slow Speeds

That's a great speed here in Manhattan! You get 7/512 minus overhead. You definitly get better than I do here in Gramercy.
You never answered my question. Why do you need such high speed? What are you doing to need more than what you're paying for? I am definitely missing something, sorry.
Again if you're still dissatisfied call 311 and ask for the DOITT.
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tinhead @ 21st Jun 06:02PM:
Re: [TWC] NYC Slow Speeds

He went to a page with all your modems info to check the settings and to troubleshoot. They do talk to your modem from behind the curtain ya know.
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louist @ 21st Jun 07:09PM:
Re: [TWC] NYC Slow Speeds

Back down again this evening. (Remember - mornings we get over 9 Megs down- this is supposed to be 10Megs/ 512 here in Queens)

--
regards, Lou
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NYC Girl @ 22nd Jun 06:30AM:
Re: [TWC] NYC Slow Speeds

The browsers work better, less hanging. The email clients are faster, less hanging. AND, I want the speeds that the boroughs are getting for the same price I am paying - the 10/712. If they are unable to offer us the same speeds then they need to reduce our rates and then I will shut up. I can't see paying 84.95 for 10/768 for premium when everyone else is getting it for the same price I am paying for standard speed.
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jaysonnyc @ 22nd Jun 10:42AM:
Re: [TWC] NYC Slow Speeds

i agree with NYC Girl. It really annoys me that my friend gets 10/712 while i get 7/512 for the same price. i understand Manhattan may have more traffic than the other boroughs but come on! i would think they'd want to keep their customers happy so when fios finally gets here there's no big wave of cancellations.
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louist @ 22nd Jun 12:39PM:
Re: [TWC] NYC Slow Speeds

I agree with your POV. Just a detail: In Queens we get 512, not 712 up-speeds. I am not sure but believe that the other outer boroughs are the same as Queens.

Considering the concentration of users in Manhattan (which tends to drive unit costs down) which is obviously counterbalanced by the higher cost of servicing in Manhattan ( Traffic and parking delays etc). I'd expect that your speeds and costs would be similar to rest of the Boroughs.

Poor consolation perhaps, but remember: We don't ACTUALLY receive those higher speeds during most of the day anyway.
--
regards, Lou
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NYC Girl @ 23rd Jun 06:49AM:
Re: [TWC] NYC Slow Speeds

URL=http://www.speedtest.net]

[/URL]

Forgot to tell you guys that TWC charged me 99.00 for my tech visit last week!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :o :o :mad: :mad: :mad:

I am going to put in a complaint as I would have never set up the appt. if I knew this, no one told me about the service charge. They claimed because they didn't find anything wrong that they had to charge me or some shit like that. It was probably an issue w/the modem they said. I am not paying it!!!! :mad: :mad: :mad:
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louist @ 23rd Jun 07:56AM:
Re: [TWC] NYC Slow Speeds

This morning's speed test. RR always refused to fix anything for me unless they first made a visit to check my premises. As I posted earlier, nothing was ever found wrong at my premises. They have always found the problem at their offices later. Have not been charged.

Contact DOITT and make a complaint. They are responsive.
--
regards, Lou
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NYC Girl @ 23rd Jun 10:09PM:
Re: [TWC] NYC Slow Speeds

Yes, I think I will, thanks for the info.
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anon @ 24th Jun 08:59AM:
Re: [TWC] NYC Slow Speeds

Check out my upload speed. I just love it.

NYC Girl @ 24th Jun 10:52AM:
Re: [TWC] NYC Slow Speeds

terrible..... what is going on w/them lately....

louist @ 25th Jun 09:41PM:
Re: [TWC] NYC Slow Speeds

MUCH worse than usual here in Bayside tonight!

--
regards, Lou
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gorbachev @ 26th Jun 12:38AM:
Re: [TWC] NYC Slow Speeds

The speeds have been ok for about the past week here in Flushing, from what I've seen.

However today is just $#$#^&@#$

You notice that the upload speed seems ok, but the download speed is about 5 times slower than it should be.

I had a couple of gaming tournament sessions scheduled today. It was awesome. The lag was so horrible I couldn't do anything.

And an hour later:

Yea. Gotta love it.

And 10 minutes later:

All these three speed tests were done using the same PC, same router, same cable modem. None of the hw was rebooted between the tests.

FIX YOUR NETWORK ROADRUNNER!!!

The only time I have to get some quality online gaming on is late at night when the family is asleep. This is exactly the same time RoadRunner decides to take a crap on Queens, NY. I'm sick and tired of staying up late to experience such horrible lag online that I can't play anything.

Any responsible ISP would stop hiding behind the "we only guarantee speeds UPTO 10bmps" and other assorted excuses and provide customers with refunds for an absolutely crappy service. What the hell is RoadRunner doing between 11:30pm and 1:30am every night? Re-wiring all net traffic through an ISDN connection?
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louist @ 26th Jun 07:00AM:
Re: [TWC] NYC Slow Speeds

Yes I agree the evening speeds are occasionally OK , but mostly around half what they are supposed to be. Yesterday I was getting less then 5 Megs down! A half hour after I posted last evening I started seeing even more substantial degradation of the service. I tested and got downloads of just over 1500 kb/s. I also noticed that the up load speeds are fairly dependable over time, but the download speeds are terrible especially from Afternoon on to night.

I know that RR refuses to fix anything as long as there are bits flying ( They sit and tell yo that you are promised "UP TO" and even when the actuals are half that they decline to consider it as a problem. I was resisting getting FIOS (I had some bad experiences with DSL years ago and haven't been convinced that Verizon is much improved since then). However. If RR doesn't correct this soon, I may find it necessary to call Verizon and let them install the FIOS they have been pressing me to take.
--
regards, Lou
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anon @ 26th Jun 09:07PM:
Re: [TWC] NYC Slow Speeds

»www.speedtest.net/result/146035689.png

This is insane. Pages take 3-5 seconds to even resolve.
I can't even play MapleStory properly now.

Latency is at an all out high.
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gorbachev @ 26th Jun 10:28PM:
Re: [TWC] NYC Slow Speeds

Oh man, tonight's the night.

1021kbps down, 345kbps up.

Is that better than a dialup?
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louist @ 26th Jun 10:29PM:
Re: [TWC] NYC Slow Speeds

TONIGHT A TOTAL DISASTER!

--
regards, Lou
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gorbachev @ 26th Jun 10:31PM:
Re: [TWC] NYC Slow Speeds

said by louist :

TONIGHT A TOTAL DISASTER!

Dude, if I drive down to Bayside to pick you up, you think picketing the TWC building in Manhattan overnight could do some good?
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chippe01 @ 27th Jun 12:52AM:
Re: [TWC] NYC Slow Speeds

It's working normal here, in Brooklyn...

louist @ 27th Jun 05:29AM:
Re: [TWC] NYC Slow Speeds

And this morning, when I am leaving for work, there is a return to great speeds. Pity the service is delivered only when I cannot use it.

RR needs to fix their service pronto! ( Maybe they need a turtle as a mascot?)

--
regards, Lou
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gorbachev @ 27th Jun 08:04AM:
Re: [TWC] NYC Slow Speeds

said by louist :

ity the service is delivered only when I cannot use it.

It's like clockwork, isn't it.
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PhoenixDown @ 27th Jun 10:17AM:
Re: [TWC] NYC Slow Speeds

It looks like they may have fixed my issue - I am getting about 8.3 megs down during peak hours. I'll see if I can run a few tweak tests and get the rest of the 10 megs.
--
Mass Transit Sucks!
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bhorow @ 27th Jun 03:33PM:
Re: [TWC] NYC Slow Speeds

There you go PhoenixDown..I had faith it would resolve...
People should go call when there speeds are poor and set up appointments, and they must have an RCA 425 modem.

I know they resolve issues in areas.

I've been using www.speedmatters.org for more constant results than www.speakeasy.net
reply

daeggi @ 27th Jun 07:43PM:
Re: [TWC] NYC Slow Speeds

11355 area speed blows as of 6/27/07. I'm sick of this.
reply

anon @ 27th Jun 08:44PM:
Re: [TWC] NYC Slow Speeds

11354 is even worse. i'm getting 200ms to places in manhattan
pages take >10 secs to load and occasionally don't load at all until I hit refresh afew times

i can't play my game - it freezes every few seconds and then disconnects me (lags out)
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anon @ 27th Jun 10:35PM:
Re: [TWC] NYC Slow Speeds

amazingly slow today in 11355. makes me angry.
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nocbrute @ 27th Jun 10:38PM:
Re: [TWC] NYC Slow Speeds

i live in 11355 and im getting slow speeds
just wondering do the people here that are complaining about 1135x, talk to TWC T3 Reps ?
reply

anon @ 27th Jun 10:44PM:
Re: [TWC] NYC Slow Speeds

and you guys thought you had it bad.
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anon @ 27th Jun 11:28PM:
Re: [TWC] NYC Slow Speeds

said by nocbrute :

i live in 11355 and im getting slow speeds
just wondering do the people here that are complaining about 1135x, talk to TWC T3 Reps ?

they told me to power cycle and it's my router's fault for slow speeds
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anon @ 28th Jun 01:11AM:
Re: [TWC] NYC Slow Speeds

they told me it was my cpu one time and told me to call the manufacturer of the pc.
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anon @ 28th Jun 02:35AM:
Re: [TWC] NYC Slow Speeds

this is getting ridiculous, I had a massive boss fight today and I lagged and died 10 seconds in.
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anon @ 28th Jun 02:35PM:
Re: [TWC] NYC Slow Speeds

nice huh?
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NYC Girl @ 29th Jun 04:40PM:
Re: [TWC] NYC Slow Speeds

anon @ 29th Jun 10:26PM:
Re: [TWC] NYC Slow Speeds

»www.speedtest.net/result/147611669.png
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anon @ 29th Jun 11:03PM:
Re: [TWC] NYC Slow Speeds

I've been having very slow web page loading the last few days. Is anyone else experiencing internet speed problems, particularly around the Forest Hills area?
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anon @ 30th Jun 12:45AM:
Re: [TWC] NYC Slow Speeds

I am in the Flushing area and started noticing problems on June 26. Pictures sometimes load very slowly, and when they do load normally it's still not as fast as it used to be. Probably the most annoying thing are these large gaps of lag where nothing appears to be happening when I go to different websites. What makes no sense is that when I do a speed test, everything checks out fine. Does anyone know if a network status for rr exists for Queens? The only one I can find is for Manhattan.
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anon @ 30th Jun 01:40AM:
Re: [TWC] NYC Slow Speeds

I'm in the Whitestone/Flushing area and I am having the exact same problem as you. Started happening around 2-3 days ago. Everytime i would stream a video it would eventually slow down until it's stop buffering. Also when I am browsing websites it would work fine one minute and hang as i keep browsing. Downloads start from 200kb/s and goes down to 20kb/s. Online games have major packet loss. When I talked to timewarner they told me to do a speed test and It showed around 9000 down and 450 up then told me my connection is fine. Also they said that anytime I download information my upload spikes unusually high and that the problem is probably in my computer (spyware or some program thats affecting it). I reformatted my computer today and it's still the same. The problem is definitely coming from Timewarner in my area.
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louist @ 30th Jun 09:30AM:
Re: [TWC] NYC Slow Speeds

Saturday Morning and great speeds return. ONLY time we get these speeds is early mornings. Afternoons until late evening speed is 40% slower on average!!!

--
regards, Lou
reply

anon @ 30th Jun 11:38AM:
Re: [TWC] NYC Slow Speeds

Have either of you noticed any kind of construction around your areas? There appears to be some underground work being done around my area which started at around the same time I started having these speed problems. When I've contact RR Customer Service, no one seemed to understand the connection. Have either of you actually resolved the issue by insisting that it is a network based problem and not user-based? Any other updates on this?
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NYC Girl @ 30th Jun 12:55PM:
Re: [TWC] NYC Slow Speeds

None in my area - 10031
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anon @ 30th Jun 03:07PM:
Re: [TWC] NYC Slow Speeds

None in mine 11354 -

pages are hell to load, sometimes hitting F5 repeatedly until it loads .

my game times out randomly, lags like crazy
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daeggi @ 30th Jun 06:05PM:
Re: [TWC] NYC Slow Speeds

Submit your cable service complaints here:

»www.nyc.gov/html/doitt/html/cons···rm.shtml
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louist @ 1st Jul 02:58PM:
Re: [TWC] NYC Slow Speeds

None around here, but Verizon is installing FIOS all around here.

This afternoon back to typical speeds we get except in the early morning.

--
regards, Lou
reply

NYC Girl @ 1st Jul 09:55PM:
Re: [TWC] NYC Slow Speeds

Well, you don't have to worry about RR anymore as I assume you will now subscribe to FIOS, lucky you!!! :D
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mach @ 2nd Jul 01:18AM:
Re: [TWC] NYC Slow Speeds

Problem still exists... It's happening in Flushing 11354, 11355, and Bayside 11361 that I have physically checked.

Flushing 11354 - 7% pocket loss:

ping www.yahoo.com
PING www.yahoo-ht3.akadns.net (69.147.114.210): 56 data bytes
...
64 bytes from 69.147.114.210: icmp_seq=999 ttl=51 time=14.363 ms
64 bytes from 69.147.114.210: icmp_seq=1000 ttl=51 time=13.517 ms
64 bytes from 69.147.114.210: icmp_seq=1001 ttl=51 time=12.024 ms
^C
--- www.yahoo-ht3.akadns.net ping statistics ---
1002 packets transmitted, 927 packets received, 7% packet loss
round-trip min/avg/max/stddev = 11.527/14.280/30.849/2.329 ms

Bayside 11361 - 6% pocket loss:

64 bytes from 69.147.114.210: icmp_seq=215 ttl=51 time=39.014 ms
64 bytes from 69.147.114.210: icmp_seq=216 ttl=51 time=29.787 ms
^C
--- www.yahoo-ht3.akadns.net ping statistics ---
217 packets transmitted, 202 packets received, 6% packet loss
round-trip min/avg/max/stddev = 11.934/19.670/49.553/8.122 ms

Tech Support doesn't even acknowledge a problem, let alone try to fix it.
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anon @ 2nd Jul 09:40AM:
Re: [TWC] NYC Slow Speeds

Thats a big problem - and you're right no one seems to be recognizing the problem at customer service end, despite explaining the situation. I don't think an actual technician going to one's home can get this resolved - it seems like a pure network related problem. What can be done to get them to fix this? Its now been a week and a half of very bad speeds.
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anon @ 2nd Jul 10:33AM:
[TWC] NYC Slow Speeds

The way to get all this stuff fixed is to stop talking to Customer Service. When you call them (and finally get through), ask them to transfer you to a Network Technician. The Customer Service people are only there to help you troubleshoot basic problems, not network related issues. If anyone was to know a much larger ammount of information about problems on the network in a specific area, it would be a Network Administrator -or- Network Technician. Just a thought. :)
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adala @ 2nd Jul 02:16PM:
Re: [TWC] NYC Slow Speeds

I live in north flushing/whitestone area and yes exactly 3-4 days ago I am having major packet loss issue. Online game I play always lag out and disconnect. It is to a point where it is simply unbearable. Web browsing will time out but yet sometimes its fast. Only happens during peak hours (after 6pm) Tech support is definitly no help, tells me to reboot, disconnect my linksys router... usual stuff. I've read somewhere this is due to the fact they implemented a network management tool to do packet shaping....

I don't see how they going to fix this, they don't even admit to having a problem. I am going to test out verizon DSL (hope its not going from one devil to another....)
reply

adala @ 2nd Jul 02:45PM:
Re: [TWC] NYC Slow Speeds

NYC Girl,

Are you still having the issue after the tech came onsite to troubleshoot?

What was your comeout for disputing the service charge?

I have one scheduled for this Sat. I certainly don't want to be footed the bill, fixed or not fixed.
reply

NYC Girl @ 2nd Jul 03:32PM:
Re: [TWC] NYC Slow Speeds

I haven't gotten around to disputing that yet. I will probably have to write a letter to customer service in Queens along with making complaints to other offices. For now, I am only going to pay the base cost for last month's service as the taxes and franchise fees are calculated based on that $99.00 truck roll fee.

Will let you know what happens when I do, hopefully I can get this done this week, thanks.
reply

Bytezboy @ 3rd Jul 12:08AM:
Re: [TWC] NYC Slow Speeds

Download speeds tonight is horrible, 40kbytes/s a most from all sites. :mad:
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detth @ 3rd Jul 01:15AM:
Re: [TWC] NYC Slow Speeds

Problem is also in 11105 area code. I've been getting terrrible service for about 2 months now, just been lazy to call it in.

Good thing my neighbors have open wireless lans on other ISPs!
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adala @ 3rd Jul 10:03AM:
Re: [TWC] NYC Slow Speeds

11354 -- I was actually fine last night. This could be due to vacation time and ppl are out.
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anon @ 3rd Jul 03:50PM:
Re: [TWC] NYC Slow Speeds

I'm still having massive problems with the speed. Connection is very intermittent - is there any official word as to the network construction possible resulting in connectivity issues? It seems too coincidental that I started having these problems when underground construction around my area began over a week ago.
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anon @ 3rd Jul 04:42PM:
Re: [TWC] NYC Slow Speeds

Time warner has the crappiest customer service ever. It took me an hour to get to level 3 tech support. Then he accidentally transfers to customer service, while putting me on hold. Then when I ask to be transferred back to level 3 tech support she said that I have to talk to level 1 again. Level 1 says that I had no previous ticket so I have to go through the whole rebooting / pinging my internet process again. It takes about another 40 minutes of testing and at the end she said that my connection had no problem and refused to transfer me to a level 3 tech. Despite the shittyness of Time Warner, it seems like my internet's finally returned back to normal today. I'll have to test it out more though.
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anon @ 3rd Jul 04:43PM:
Re: [TWC] NYC Slow Speeds

Oh BTW I'm in the 11357 area.
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anon @ 3rd Jul 04:52PM:
Re: [TWC] NYC Slow Speeds

BKim...can you run a speed test using dslreports.com? The URL is dslreport.com/stest I believe. I'm curious to see if you get similar results to me. I seem to get the "right" amount of download bandwidth, but when any of these internet speed tests upload bandwidth, it never goes through, almost as if it is incapable of uploading. Anyone else having similar results in and around the Kew Gardens/Flushing area?
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daeggi @ 3rd Jul 11:09PM:
Re: [TWC] NYC Slow Speeds

Just submit the compaint form on the link provided on the page before. This way, TWC calls you, not wasting your time. Will this change the quality of the speed? No, but you will get some money back, and let the NY know about the crappy service we've been getting.
reply

zQ @ 4th Jul 12:02PM:
Re: [TWC] NYC Slow Speeds

I've noticed that my speeds have been pretty quick lately so I did another speed test and checks out to be very fast. If you do not know, my speeds have been less that 2mbps and often 1mbps since the beginning of May. This usually occurred during the afternoon-early morning hours. I could barely browse or download anything. HUGE FRUSTRATION. Had a L3 tech come out in the beginning of June, and the case was handed over to construction to "replace underground wires." I do not know if that's what they did--I personally doubt it, does not correlate to a time of the day speed problem--but I haven't seen these speeds during this time of the day ever. The real test comes during the evening, and I will follow up with how it goes.

Another thing I noticed was that the IP address was changed. It use to be in the 24.90.x.x range now it is in the 74.73.x.x range. Perhaps that has to do with the better speeds?

Anyone with the same experience in Flushing, Queens?

12PM

____________

6PM - Still doing well

____________

10PM - Looking good

daeggi @ 4th Jul 10:25PM:
Re: [TWC] NYC Slow Speeds

Same crappy speed in 11355 as of 10pm (7/4/07)

Seriously considering going verizon dsl, or covad dsl.
reply

zQ @ 4th Jul 11:35PM:
Re: [TWC] NYC Slow Speeds

I'm in 11355 too. Perhaps they are starting to fix up the area...
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anon @ 5th Jul 04:46PM:
Re: [TWC] NYC Slow Speeds

Can either of you do a speed test through dslreports.com/stest and check how your uploaded are looking? I'm getting way under 100k/b - the technicial coming didn't really solve much, which leads me to the same conclusion that there is some kind of network construction happening in the area causing the issues.
reply

louist @ 5th Jul 07:23PM:
Re: [TWC] NYC Slow Speeds

Bayside has also been getting hit worse than usual. Terrible Pings. SLOW speeds.

--
regards, Lou
reply

zQ @ 5th Jul 09:53PM:
Re: [TWC] NYC Slow Speeds

Still doing very well tonight. Have not had speeds anywhere near this for months during this hour. Usually was at less than 1000kbps

daeggi @ 7th Jul 11:43PM:
Re: [TWC] NYC Slow Speeds

This is some bull shit.

Bytezboy @ 8th Jul 12:45PM:
Re: [TWC] NYC Slow Speeds

can't even break 100bytes/s yesterday night at 11pm
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Laurie @ 8th Jul 01:11PM:
Re: [TWC] NYC Slow Speeds

I'm at 1482 / 427 in 11379 (Queens). Ridiculous!!
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Vathral @ 9th Jul 01:32AM:
Re: [TWC] NYC Slow Speeds

Oh no :(

And its freaking 130am!!!
--
F@H
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Rook008 @ 9th Jul 01:40AM:
Re: [TWC] NYC Slow Speeds

You guys have real problems in parts of NYC. Out here on the outskirts, there's not really a large amount of subscribers, and I rarely see the kind of crappy speeds you guys do. But unless they have some competition, I doubt things will change anytime soon. :(

--
Left the house this morning, bells were ringing filled the air. I was wearin' the cross of my calling, on wheels of fire I come rollin' down here
"The Rising" - Bruce Springsteen
reply

NYC Girl @ 9th Jul 05:27AM:
Re: [TWC] NYC Slow Speeds

Yep. :( :(. FIOS will not be in my neck of the woods anytime soon - 10031.
reply

anon @ 9th Jul 06:43AM:
Re: [TWC] NYC Slow Speeds

bhorow @ 9th Jul 05:14PM:
Re: [TWC] NYC Slow Speeds

I just see more and more posting...Just wanted to remind all of you that its 7Meg is the high in Manhattan and 10 in Queens.

You should all have RCA model 425 modems.

It never hurts to visit a payment center to swap out a modem.
If you don't have an RCA 425 or an Arris modem if you have telephone.

I have not ever had a problem with RR with slow speeds. Day or night..
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daeggi @ 9th Jul 09:59PM:
Re: [TWC] NYC Slow Speeds

It's not a equipment problem for sure. Like many people here mentioned, the slow speed occurs only in peak hours. I test speeds in the morning before I goto work, it constantly puts out about 9000kbps down steam. Trying it at night is a different story. I get about 1/10 of I'm supposed to get with high crappy pings.

If the crappy speeds were constant, I would admit it was my problem, but it is not, and it doesn't seem like I'm the only one after looking at people who are responding to this thread.
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daeggi @ 9th Jul 10:03PM:
Re: [TWC] NYC Slow Speeds

Test as of 10PM, July 9, 07.

Vathral @ 10th Jul 03:15AM:
Re: [TWC] NYC Slow Speeds

said by bhorow :

I just see more and more posting...Just wanted to remind all of you that its 7Meg is the high in Manhattan and 10 in Queens.

You should all have RCA model 425 modems.

It never hurts to visit a payment center to swap out a modem.
If you don't have an RCA 425 or an Arris modem if you have telephone.

I have not ever had a problem with RR with slow speeds. Day or night..

We know what the limits are but its obvious something is wrong when connection speed and high latency becomes worse than dialup!
--
F@H
reply

anon @ 10th Jul 10:26AM:
Re: [TWC] NYC Slow Speeds

its damn Time Warner with their crappy connection, i been having some crappy connection for months now and called over a million time and speaking with tier 3 rep and still no help at all. Even had over 5 Tech coming to my house.
Think its time to go Verizon DSL
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anon @ 10th Jul 01:41PM:
Re: [TWC] NYC Slow Speeds

omg, this is so messed up
websites barely loading

ping 200ms

no speed tests are working! 0 kbps !!!

wtf is wrong with this !!!
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anon @ 10th Jul 01:57PM:
Re: [TWC] NYC Slow Speeds

high speed internet from roadrunner/twc
awesome !!!

PhoenixDown @ 10th Jul 02:49PM:
Re: [TWC] NYC Slow Speeds

daeggi: What area of Flushing do you live in?
reply

mckenna797 @ 10th Jul 03:43PM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 9143 kbps (1142.9 KB/sec transfer rate)
Upload Speed: 491 kbps (61.4 KB/sec transfer rate)
reply

Gfox25 @ 10th Jul 09:38PM:
Re: [TWC] NYC Slow Speeds

Gerrrr. My Internet is down. It's like every month the internet has to go down.
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daeggi @ 10th Jul 10:28PM:
Re: [TWC] NYC Slow Speeds

Sanford / 147 street.

1030PM 7/10/07

NICE. I can use my treo's DUN and get indentical speed as this. Only reason RR's still alive at my place is so I can watch sling mobile on my treo. I can't friggin wait til FIOS gets here.
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Laurie @ 10th Jul 10:36PM:
Re: [TWC] NYC Slow Speeds

INSANE :mad:

KhaoticStorm @ 11th Jul 01:30AM:
Re: [TWC] NYC Slow Speeds

HURRAY!!!

bhorow @ 11th Jul 09:39AM:
Re: [TWC] NYC Slow Speeds

Just to show you..Speeds are based on area in a lot of cases.

mckenna797 @ 11th Jul 10:15AM:
Re: [TWC] NYC Slow Speeds

not to be a wiseguy , but is it possible that some of the folks in Queens reporting slow speeds are provisioned with road runner lite.my speeds have been very consistant,

i have the the arris tm402p modem and am on the triple play at 129.00 per month just switched to the 2 year contract and that brought my total bill down to 125.month and includes the triple play and hddvr
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anon @ 11th Jul 10:44AM:
Re: [TWC] NYC Slow Speeds

The flushing area and near it are all mess up, they really need to do something about it cause its getting retarded.
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PhoenixDown @ 11th Jul 10:48AM:
Re: [TWC] NYC Slow Speeds

mckenna797: The slow down usually happens during peak hours, most users are getting reasonable speeds during non-peak.
--
Mass Transit Sucks!
reply

bhorow @ 11th Jul 12:08PM:
Re: [TWC] NYC Slow Speeds

Here is my stat for 12:00 Eastern.

Laurie @ 11th Jul 02:00PM:
Re: [TWC] NYC Slow Speeds

1:58PM ET

I had a tech here today. Checked everything inside and out, even replaced the modem. And this is the result. :uhh:
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bhorow @ 11th Jul 04:41PM:
Re: [TWC] NYC Slow Speeds

Did it slow down or was it my Browser. With Multiple tabs open... I got this

Then I reopened my browser and did the same test over again

Which is right?? Thats why speed test are funny. Was there congestion the first time i did it. Or was it my computer.
reply

louist @ 11th Jul 05:40PM:
Re: [TWC] NYC Slow Speeds

reply to Mckenna797:

I can verify that I have Standard, not lite service. Early mornings I get low pings 9+ megs down and 490K up. It is afternoon and evenings when I get the poor service (high pings low speeds). (ie: most of the time)
--
regards, Lou
reply

mckenna797 @ 11th Jul 05:52PM:
Re: [TWC] NYC Slow Speeds

it is a puzzleing problem for you guys,,here is what i,m getting now 5:50 pm

what modem our those of you having problems using if you all have the same modem then maybe that is the problem,
reply

louist @ 11th Jul 07:18PM:
Re: [TWC] NYC Slow Speeds

Here is what I am getting right now (7:15PM)

--
regards, Lou
reply

Rook008 @ 11th Jul 07:23PM:
Re: [TWC] NYC Slow Speeds

This is better than what I usually get. I'm not sure why.

gorbachev @ 11th Jul 07:25PM:
Re: [TWC] NYC Slow Speeds

It's good to know some things never change.

My connection speeds have been pretty good for the past two weeks or so, up until a few days ago. But then I haven't really done any speed tests lately, maybe I just haven't noticed.
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gorbachev @ 11th Jul 07:25PM:
Re: [TWC] NYC Slow Speeds

Rook, maybe you're leeching all the good bandwidth down there in the Rockaways, and we end up getting the scraps here in Queens :)
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Rook008 @ 11th Jul 07:28PM:
Re: [TWC] NYC Slow Speeds

lol, I hope not. :p
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louist @ 11th Jul 08:55PM:
Re: [TWC] NYC Slow Speeds

Night All: These results are too disgusting to bother with. What the hell is RoadRunner doing!!!

--
regards, Lou
reply

Gfox25 @ 11th Jul 09:08PM:
Re: [TWC] NYC Slow Speeds

at least you have internet. :(
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NYC Girl @ 11th Jul 09:12PM:
Re: [TWC] NYC Slow Speeds

Here we go again....
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gshock888 @ 11th Jul 11:47PM:
Re: [TWC] NYC Slow Speeds

speed is halved from the usual 10m

rego park, ny 11374. i guess this is what i get for being too close to flushing
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Rook008 @ 11th Jul 11:51PM:
Re: [TWC] NYC Slow Speeds

Yeah, seriously, all of you guys and gals in that whole Flushing area have a legitimate complaint about Time Warner's service. They really do need to work on it.
reply

KhaoticStorm @ 12th Jul 12:44AM:
Re: [TWC] NYC Slow Speeds

What the hell is this crap. I'm so tired of it, get home from a long day's work wanting to relax a bit with online games and this shitty connection acts up from like 6pm-2am. What am I supposed to do with these speeds every single day for the past few months?
reply

NYC Girl @ 12th Jul 06:08AM:
Re: [TWC] NYC Slow Speeds

WOW :o. Look at this upload, this is a first for me, too much. This is a shame....
reply

bhorow @ 12th Jul 07:30AM:
Re: [TWC] NYC Slow Speeds

Testing is inaccurate...

Try running the test after closing your browser, and then run the same test when you have multiple tabs running. There is a big difference..

Be careful how your doing your test..This is not to diminish..people that are getting real problems..But a lot of people are attributing the problem to the connection , when its clearly the browser. I have been testing using firefox.
reply

louist @ 12th Jul 08:12AM:
Re: [TWC] NYC Slow Speeds

Much better this morning. The Speed loss problem is totally related to the NYC RoadRunner Network. My tests are always based on Firefox with two tabs open taken from the same machine. We don't use any P2P applications or other high bandwidth/ constant usage applications.

We ONLY see these higher speeds in the morning. Rest of the time Roadrunner deteriorates to about half the download speed. Last night was a quarter of normal or worse.
--
regards, Lou
reply

Laurie @ 12th Jul 09:29AM:
Re: [TWC] NYC Slow Speeds

OMG, this is like THREE TIMES as high as I've ever gotten!!

KhaoticStorm @ 12th Jul 05:06PM:
Re: [TWC] NYC Slow Speeds

I'm getting this speed at 5pm....5PM!!! It's not cool...
reply

ssault @ 12th Jul 05:55PM:
Re: [TWC] NYC Slow Speeds

I would be absolutely sh**ing a brick if I was you guys...wow...
--
I'm not racist, I hate equally.
reply

Laurie @ 12th Jul 06:03PM:
Re: [TWC] NYC Slow Speeds

I have another appointment (what they call a "foreman's" appt.) in the morning. I'll post the results of that afterwards. In the meantime...

daeggi @ 12th Jul 06:04PM:
Re: [TWC] NYC Slow Speeds

I'm pretty sure the speed will be fine IN THE MORNING.
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NYC Girl @ 12th Jul 08:08PM:
Re: [TWC] NYC Slow Speeds

A big YIKES.... :o
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louist @ 12th Jul 09:29PM:
Re: [TWC] NYC Slow Speeds

Every evening deteriorates. Actually this is better than usual! The fact that EVERY morning the speeds are well over 9Megs down indicates that Roadrunner is saturated in this area and they can't correct without investing.

Verizon should get the right to sell FIOS TV service (real FIOS, not the Direct TV) sometime soon. Perhaps by Fall. If that happens and RR doesn't correct. It will be time to say goodbye.
--
regards, Lou
reply

Laurie @ 13th Jul 03:31AM:
Re: [TWC] NYC Slow Speeds

I'm not experiencing these great speeds in the morning that you all say you get. I had a tech here around 9am on Wed. and I was looking at speeds of around 1400.

Here's my result for 3:30am

bhorow @ 13th Jul 07:01AM:
Re: [TWC] NYC Slow Speeds

Good Morning Folks

Fastest Morning speed I have ever had.

Laurie..Im assuming you have an RCA 425 modem. I never heard of people in middle village having trouble...Defiantly need to consider calling someone, if that persists.
reply

Laurie @ 13th Jul 09:08AM:
Re: [TWC] NYC Slow Speeds

bhorow, my second appointment this week is scheduled for this morning. :) Oh, and I got a brand-new modem Wednesday. No improvement.
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Laurie @ 13th Jul 11:58AM:
Re: [TWC] NYC Slow Speeds

Appointment over, and here we are:

They're coming back AGAIN next week (for the third time), to try running a new line.
reply

louist @ 13th Jul 01:05PM:
Re: [TWC] NYC Slow Speeds

Latency is VERY HIGH. Much higher than I ever see to the NYC test server. Test speeds and latency are not directly proportional, but I would wonder why yours are testing so high.
--
regards, Lou
reply

anon @ 13th Jul 05:01PM:
Re: [TWC] NYC Slow Speeds

I don't think running a new line would help at all as it happen to me and my 3rd tech changed a line for me and it was still useless.
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louist @ 14th Jul 01:08PM:
Re: [TWC] NYC Slow Speeds

Here is today. Much better than usual for mid-day. If I saw this consistently, I would never complain!

--
regards, Lou
reply

Gfox25 @ 14th Jul 10:11PM:
Re: [TWC] NYC Slow Speeds

another night. another outage.
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Laurie @ 14th Jul 11:13PM:
Re: [TWC] NYC Slow Speeds

Impressive, huh? :uhh:

louist @ 14th Jul 11:22PM:
Re: [TWC] NYC Slow Speeds

Sorry, that is even worse than you showed before. We are not that far apart. It seems that the problems affect an area at a time here in Queens. Tonight we are getting better than normal. I wonder if RR is messing with their routers.

--
regards, Lou
reply

louist @ 15th Jul 07:32AM:
Re: [TWC] NYC Slow Speeds

Interesting how the speeds go way up early in the morning!

--
regards, Lou
reply

louist @ 15th Jul 05:33PM:
Re: [TWC] NYC Slow Speeds

Not bad for an early evening speed test here in Bayside.

Very Strange upload speed measurement using the DSLREPORTS Java test:

Here is the DSLREPORTS Flash test:

--
regards, Lou
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NYC Girl @ 15th Jul 09:54PM:
Re: [TWC] NYC Slow Speeds

Fun, fun, fun as always....
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mckenna797 @ 15th Jul 10:27PM:
Re: [TWC] NYC Slow Speeds

all still good here

flarez @ 15th Jul 10:31PM:
Re: [TWC] NYC Slow Speeds

11357 here,

Haven't been experiencing slow speeds as far as I know, but I have really bad connectivity problems; I have the RCA 325 modem and a Netgear wireless router, and my internet connection is dropped at least 10 times in the 4 hours I use it in the evening.

The "a network cable is disconnected" bubble pops up and it takes about a minute to reconnect.

Anyone have an idea of what's going on, and if it's related to the slow speeds people are having in this area?
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arciced @ 15th Jul 11:34PM:
Re: [TWC] NYC Slow Speeds

I'm surprised none of the experts here have tried to isolate your problem. Right off the bat the high latency is Key. It is either your computer running p2p in the background which is 90% of the case in my job experience, or there's a problem with your cable connection. perhaps you can get ZoneAlarm to test any hidden traffic
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daeggi @ 15th Jul 11:52PM:
Re: [TWC] NYC Slow Speeds

Woot!

Tested on 1150PM Sunday 7/15/07.
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Bytezboy @ 16th Jul 01:17AM:
Re: [TWC] NYC Slow Speeds

said by flarez :

11357 here,

Haven't been experiencing slow speeds as far as I know, but I have really bad connectivity problems; I have the RCA 325 modem and a Netgear wireless router, and my internet connection is dropped at least 10 times in the 4 hours I use it in the evening.

The "a network cable is disconnected" bubble pops up and it takes about a minute to reconnect.

Anyone have an idea of what's going on, and if it's related to the slow speeds people are having in this area?

You're using a NetGear router-there's the problem! Netgear is notorious for having random disconnection problems, same happening to mine. They are really a POS. :mad:
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Laurie @ 16th Jul 02:56AM:
Re: [TWC] NYC Slow Speeds

It's funny, the TWC techs sit at my computer and run all sorts of line checks and they swear there's no errors on the line or anything. Meanwhile, a Level 3 tech at their office monitors the modem while I'm running a speed test for them and he says there's errors galore on the download side. (and I don't use any p2p that I'm aware of...)

Anyway... :uhh:

NYC Girl @ 16th Jul 05:58AM:
Re: [TWC] NYC Slow Speeds

Well, I guess I should be glad that I have OK speed to use the internet before I go to work w/my coffee, lolol. High latency, though.
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Laurie @ 16th Jul 01:16PM:
Re: [TWC] NYC Slow Speeds

Have you had a look at mine? LOL
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NYC Girl @ 16th Jul 02:09PM:
Re: [TWC] NYC Slow Speeds

I know... And you are in the good 10/512 area, lololol.
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anon @ 16th Jul 02:30PM:
Re: [TWC] NYC Slow Speeds

Don't be jealous of my speeds. Been this way since Friday and they can't send a tech until thursday. I'm in Fort Lee NJ.
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EricaJoy @ 17th Jul 01:08AM:
Re: [TWC] NYC Slow Speeds

Is that good or bad?
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DjVaGGo @ 17th Jul 07:51AM:
Re: [TWC] NYC Slow Speeds

said by EricaJoy :

Is that good or bad?

If your area is 10/512....kinda bad...if its 7/512....then its great!! :)
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nitecourt @ 17th Jul 07:55PM:
Re: [TWC] NYC Slow Speeds

I feel your pain. I encounter it just about every evening in NW PA except they claim there is nothing to fix.

EricaJoy @ 17th Jul 09:43PM:
Re: [TWC] NYC Slow Speeds

I'm in Williamsburg in Brooklyn. I have no idea what speeds my area is supposed to get. :)
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DjVaGGo @ 18th Jul 08:05AM:
Re: [TWC] NYC Slow Speeds

said by EricaJoy :

I'm in Williamsburg in Brooklyn. I have no idea what speeds my area is supposed to get. :)

No problem :)

From what I have seen regarding others in the Brooklyn area..seems like you should be getting 10Mbps..so if you constantly keep getting anything less than 90% of the advertised speeds....there might be a problem :)
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louist @ 18th Jul 12:36PM:
Re: [TWC] NYC Slow Speeds

Interesting. Something seems to have changed. Last evening's results were better than recently experienced. This afternoon's results are MUCH BETTER than typical over the past couple of months. Download speeds are pretty good despite the relatively high pings.

The DSLREPORTS Java Test provides much slower upload results. (May be error?)

DSL REPORTS FLASH test shows similar upload speeds to SpeedTest.net:

--
regards, Lou
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neoimpulse @ 18th Jul 10:02PM:
Re: [TWC] NYC Slow Speeds

Had problems previously with these slow speeds, but that ended in May, seems the problem is back now.
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Laurie @ 19th Jul 01:48PM:
Re: [TWC] NYC Slow Speeds

Good old TWC. No one showed up today (for what would have been the THIRD appt. in a week for this issue) so I called... they cancelled the appt. without informing me, and offered no explanation except that it was done in error and it was no one's fault, "not even yours." MINE?! How the **** could it be MINE?? So now tomorrow I have to be home for the FOURTH TIME.

Meanwhile, for your amusement and my displeasure:

Nice, huh? Pretty good for the horrendous amount of money they charge!
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daeggi @ 19th Jul 07:35PM:
Re: [TWC] NYC Slow Speeds

Your connections faster than mine.

BTW as of 7:35PM Eastern time on 7/19/07.
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PhoenixDown @ 19th Jul 08:53PM:
Re: [TWC] NYC Slow Speeds

thankfully im still good here:

--
Mass Transit Sucks!
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Laurie @ 20th Jul 11:35AM:
Re: [TWC] NYC Slow Speeds

OK, so TWC showed up (several hours early) and ran a new line that is NOT interrupted by THREE SPLITTERS, as it turned out. Now, when connected directly to the modem, I'm enjoying speeds of around 9700. However, the speed is less than half that when going through the router... with the old line, there was no difference in speed between direct and router connections.

Hope this saga helps someone! :)
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louist @ 20th Jul 06:18PM:
Re: [TWC] NYC Slow Speeds

Things are MUCH better here in Bayside, Queens yesterday and today:

--
regards, Lou
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louist @ 21st Jul 12:34PM:
Re: [TWC] NYC Slow Speeds

Best for Mid day in a long time. I guess they corrected the problem after 3+ months!

--
regards, Lou
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Laurie @ 21st Jul 06:16PM:
Re: [TWC] NYC Slow Speeds

Out of curiosity, are you using a router or a direct connection to the modem?
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louist @ 21st Jul 08:59PM:
Re: [TWC] NYC Slow Speeds

Cable Modem is connected to a Dlink 624 router. The computer gets about the same internet speed wired or wireless. I never connect directly to the cable modem because I prefer to sit behind both hardware and software firewalls. Even NAT provides better protection than a direct connection.

Here is the speed I am getting right now:

--
regards, Lou
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louist @ 22nd Jul 08:46AM:
Re: [TWC] NYC Slow Speeds

This is about the best we ever see in Bayside.. ONLY happens early in the morning. Just posting it to show that we are supposed to be in a 10 Megs down-512 K up service area.

--
regards, Lou
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Laurie @ 22nd Jul 03:51PM:
Re: [TWC] NYC Slow Speeds

And I get 4MB max through the router (which I'm a few feet away from). Obviously I'm not about to run stupid wires all over my house to connect directly, but why should I have to? How can a router POSSIBLY cut down speed from 9.7 to 4?
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anon @ 23rd Jul 06:02PM:
[TWC] NYC Slow Speeds

Is it just me or has the Internet been extremely sucky since yesterday? I left to go down to the South East to visit some family and this is what I come back to. My Internet is taking a crap. Extremely Bad Lag and not too mention the speed is spiking all over the place. What's going on? :mad:
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Laurie @ 23rd Jul 06:30PM:
Re: [TWC] NYC Slow Speeds

I have latency of over 300.
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anon @ 23rd Jul 06:41PM:
[TWC] NYC Slow Speeds

Awesome, that's what I'm pretty much at. My Internet speed has been something like 3/768. :huh:
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Rook008 @ 23rd Jul 06:41PM:
Re: [TWC] NYC Slow Speeds

I would post a speed test, but it's better than I usually get, and I usually get good speeds. The latency to the test server was 33ms. Maybe a local problem for you?
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anon @ 23rd Jul 06:55PM:
[TWC] NYC Slow Speeds

Here is a screenshot of my Cable Modems Stats. My downstream power looks like it's extremely low. Not sure what could be wrong. It's been like this since way early yesterday morning (Around 1:00 AM). Not sure what to do.

Linksys Cable Modem

NYC Girl @ 23rd Jul 11:49PM:
Re: [TWC] NYC Slow Speeds

"OOPPPSSS, they did it again...."
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daeggi @ 24th Jul 07:45AM:
Re: [TWC] NYC Slow Speeds

Good speed in the moring - 745AM 7/24/07

cryptmagic @ 24th Jul 10:39AM:
Re: [TWC] NYC Slow Speeds

Their seems to be a problem in AT&T’S long haul internet network. Playing games, like World of Warcraft or any other XBOX live, gets you lag spikes. WOW, is unplayable, and most other online games, you go from 100 ms to 2k ms. Have tried the game company and cable company, they told me the problem is middleman which in this case is AT&T networks, it’s been doing this since the 15th of July, people are complaining and calling their isps. XBOX refuses to download updates, even though network connection test works, but its cant get a constant lag free connection so it fails. Unfortunately they tell you they can’t do anything about it. at the forums and you will see a lot of complaints. It seems like there is no way to contact AT&T since we are not directly a customer.
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Bytezboy @ 24th Jul 12:09PM:
Re: [TWC] NYC Slow Speeds

AT&T is an overpriced carrier, their routing sucks big time. :mad:
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NY22 @ 24th Jul 08:19PM:
[TWC] NYC Slow Speeds

I agree with you 100%. What it appears to me is that AOL and AT&T are replacing something the routes that once were Level 3 or something like that. So far, this process sucks! Hopefully things will smooth out soon because I'm not going to pay for 10/768 when I'm not getting it.
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daeggi @ 24th Jul 09:32PM:
Re: [TWC] NYC Slow Speeds

Once again, great speed I'm enjoying at nights.

931PM 7/24/07
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NY22 @ 24th Jul 10:24PM:
[TWC] NYC Slow Speeds

Live from Goshen, NY, this is the worst I've problably seen in a whiel but not in my life time with TWC. This is bad! This is upstate away from it all and it's still bad! :mad:
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NY22 @ 24th Jul 10:25PM:
[TWC] NYC Slow Speeds

NYC Girl @ 24th Jul 10:48PM:
Re: [TWC] NYC Slow Speeds

:hmm:
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anon @ 24th Jul 11:28PM:
[TWC] NYC Slow Speeds

I call them, I go through the automated stuff and then they drop my call! :uhh: This is getting on my last nerve. Any suggestions from anyone? :(
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dbmaven @ 25th Jul 01:03AM:
(topic move) [TWC] NYC Slow Speeds

Moderator Action
The post that was here (and all 4 followups to it), has been moved to a new topic .. »[TWC] Mid Hudson (Orange County) Slow ?

stated reason was: NOT NYC
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Laurie @ 25th Jul 10:18AM:
Re: [TWC] NYC Slow Speeds

anon @ 25th Jul 11:41AM:
Re: [TWC] NYC Slow Speeds

you have to say "operator" to the automated "person". at least, that's what I did, a couple days ago. maybe it was a loophole that they've since patched up - oops, somebody actually got through! can't have that happen!
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mckenna797 @ 25th Jul 07:20PM:
Re: [TWC] NYC Slow Speeds

test run at 7:21 PM 07/25/07

anon @ 26th Jul 02:19AM:
Re: [TWC] NYC Slow Speeds

In general I'm satisfied with TWC. As far as being usable, there was only a period of about two months out of many years where the connection was dropping erratically while they were upgrading their system. It should not have happened at all, but all things considered it was survivable. Some ISP's do far worse to their customers. In a nearly ideal world this should not have lasted more than 1 week.

As for speeds: At night 8.5 to 9.5 Mbps. During the day 4.5 to 5 Mbps. This is after receiving a form letter stating that they were upgrading me from 10 Mbps to 12 Mbps.

Where is the 12 Mbps ??? I am not seeing it even at night when everyone is asleep.

Just wondering!
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wkpower @ 26th Jul 11:13AM:
Re: [TWC] NYC Slow Speeds

hmm...i seem to be getting low speeds again for the past couple of days and its randomly throughout the day. the worst drop in speed is usually around night-time to early morn, like 9pm-3am. on some days it doesn't happen. sometimes it just stops working completely for about an hour or so then it comes back. other times its just slower than normal or unbearably slow.

this sucks cuz i haven't had any problems in a while. are they "upgrading" again? i'm on the lower east side by the manhattan bridge. anyone else have a problem with their connection?
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anon @ 29th Jul 03:12PM:
Re: [TWC] NYC Slow Speeds

Slow here today as well, down by the financial district. Hopefully it will clear up.

Bytezboy @ 29th Jul 07:05PM:
Re: [TWC] NYC Slow Speeds

I can hardly break 100kbytes/s all day today. Damn, over congested network here. I used to get 7mbit any time of the day. :o :mad:
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anon @ 30th Jul 05:07AM:
Re: [TWC] NYC Slow Speeds

Having the same issue as everyone else. I use the regular RR service. Anyone here use Premium? Wondering if it's worth it to upgrade.
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NYC Girl @ 30th Jul 05:29AM:
Re: [TWC] NYC Slow Speeds

I wouldn't do it. Don't know where you live, but I won't upgrade when I know the other boroughts are getting premium speeds for free. And 1/2 the time they don't even reach their advertised speeds. Up to you, though.
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NYC Girl @ 30th Jul 05:32AM:
Re: [TWC] NYC Slow Speeds

The highest I get which is only once in a while is 6903mbit /493. Average is 6850/490 mbit
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wkpower @ 30th Jul 09:14AM:
Re: [TWC] NYC Slow Speeds

(wanted to post this last night but pages couldn't even load properly) i can't even browse any pages. although downloading seems to be sorta ok. i can still dl at semi-decent speeds. uploading on the other hand is completely dead. cant even break 5kb/s. it was completely dead last thursday then it was perfect on friday and saturday then on saturday night it went back to crap again. now its been crap all day today on sunday. really frustrating.

(today, monday) now its working fine again. stupid rr. i think i'll swap out the modem today anyway just in case.
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anon @ 30th Jul 12:49PM:
[TWC] NYC Slow Speeds

You know, I honestly think that it's pathetic that TWC can't honestly give us at least half of our download speed as our upload speed! We have the technology to do it, so that can't be the problem. TWC needs to get with it and upgrade there equipment and servers to support better bandwidth to support current and most importantly further use of the network infrastructure. People who are getting 7/512 should really be getting 7/3.5 and the people who are getting 10/768 should be getting 10/5. I mean seriously! Does anyone agree with me that we should be getting better speeds for where we are in current time? TWC is so lucky Verizon isn't allowed in my territory thanks to Citizens Communications because otherwise I'd be switching to them.

Now for the person who asked if Premium Service is worth it, I can only tell you that I've never seen the Internet so fast before, but that's just in my area. As for all Internet connections, speed is greatly impacted by many factors. So....my advice to you would be to switch to it for a month and see if it's worth it and if not then switch back to standard. Hope that helps you out. :)
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BbrewerG @ 30th Jul 08:26PM:
Re: [TWC] NYC Slow Speeds

what is the best way to get packet loss problems resolved. i have had voip for years and had no problems until as of late.... there is a RR hope between me and my SIP server (VoicePulse) that i'm getting tons of packet loss on (15-35% loss) The hop address is 24.29.119.114 name is tenge-3-0-0.nycsnyoo-rtr1.nyc.rr.com. anyone else seeing the same thing? any way I can avoid this hop or get a senior tech to take my complaint seriously?
--

I hide all anonymous posts, so if you want me to see your post(s)... get an account.
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NYC Girl @ 30th Jul 11:11PM:
Re: [TWC] NYC Slow Speeds

And the beat goes onnnnn......
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anon @ 30th Jul 11:37PM:
Re: [TWC] NYC Slow Speeds

"Slow here today as well, down by the financial district. Hopefully it will clear up."

Ditto
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wkpower @ 31st Jul 12:14AM:
Re: [TWC] NYC Slow Speeds

swapped out my modem and seems like my speeds are back to normal. for now. gonna have to see what happens during the week. not even sure if the swap did anything cuz it was working fine again this morning before i went to exchange it.
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vick04 @ 31st Jul 12:56AM:
Re: [TWC] NYC Slow Speeds

What modem is TWC giveing out right now? Is it still the RCA DCM425?
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Homeless @ 31st Jul 09:45AM:
Re: [TWC] NYC Slow Speeds

Yeah it's the dcm425. They gave me one a month ago
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ojai00 @ 31st Jul 12:31PM:
Re: [TWC] NYC Slow Speeds

Upgrading to Premium makes absolutely NO difference. I upgraded to Premium thinking that I would get better service but lo and behold I was back to slow speeds at night. I put in a call to tech support and level 3 sent a tech out but didn't find anything out of the ordinary. The tech simply said "go back to regular service." I have since filed a complaint with DOITT so we'll see where that goes.
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louist @ 31st Jul 08:57PM:
Re: [TWC] NYC Slow Speeds

Garbage results again. Higher pings, slower speeds.

--
regards, Lou
reply

anon @ 31st Jul 11:24PM:
Re: [TWC] NYC Slow Speeds

I don't know what is wrong with the Flushing area but it seem that i am just doomed of all connection. I have Earth Link Cable and my friend in Flushing who have Road runner which both from Time warner have shitty connection during the evening time. I do mean horrible speed that is way below 700KBS.

I finally fed up with cable and decided to switch to Verizon DSL. After a week of using DSL 3MB plan, i starting to notice that the Flushing area is DOOMED. The speed is horrible as well during the evening time for DSL. I am running out of choices and no idea what is going up.

I have been dealing with this crappy connection for over 5 months now and still no ways out. Any ideal people? Anyone in the Flushing Areas also feeling my pain?
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anon @ 1st Aug 12:09PM:
Re: [TWC] NYC Slow Speeds

said by BbrewerG :

what is the best way to get packet loss problems resolved. i have had voip for years and had no problems until as of late.... there is a RR hope between me and my SIP server (VoicePulse) that i'm getting tons of packet loss on (15-35% loss) The hop address is 24.29.119.114 name is tenge-3-0-0.nycsnyoo-rtr1.nyc.rr.com. anyone else seeing the same thing? any way I can avoid this hop or get a senior tech to take my complaint seriously?

Bbreweg! Thank GOD someone else is seeing this too! I am having the EXACT same hop have TONS of problems! Incidentally, you can also test against yahoo.com, which makes the TWC people feel a little less like its YOUR problem for some reason - it takes the same hops through there.

KEEP CALLING SUPPORT keep BOMBARDING their tier3 support with information until these yahoo's do SOMETHING please for the love of god. I have an open ticket with a demand for a callback from a tier3 manager by EOB today, I expect to be blown off.

|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.50.224.1 - 0 | 1722 | 1722 | 0 | 2 | 172 | 16 |
| ge0-3-nycmny3-ubr2.si.rr.com - 0 | 1722 | 1722 | 0 | 2 | 218 | 0 |
| ge0-3-nycmny2-ubr2.si.rr.com - 0 | 1722 | 1722 | 0 | 4 | 250 | 0 |
| ge5-2-nycmny1-rtr1.si.rr.com - 0 | 1722 | 1722 | 0 | 3 | 265 | 15 |
| pos1-0-nycmnya-rtr2.nyc.rr.com - 5 | 1721 | 1639 | 0 | 8 | 219 | 0 |
| tenge-3-0-0.nycsnyoo-rtr1.nyc.rr.com - 42 | 1721 | 1008 | 0 | 4 | 203 | 15 |
| te-3-2.car3.NewYork1.Level3.net - 1 | 1721 | 1719 | 0 | 7 | 235 | 0 |
| att-level3-oc192.NewYork1.Level3.net - 6 | 1721 | 1623 | 0 | 21 | 250 | 94 |
| tbr2.n54ny.ip.att.net - 0 | 1721 | 1721 | 0 | 15 | 125 | 16 |
| tbr1.cb1ma.ip.att.net - 0 | 1721 | 1721 | 0 | 15 | 235 | 15 |
| 12.127.5.109 - 6 | 1721 | 1620 | 0 | 20 | 219 | 15 |
| 12-122-254-14.attens.net - 0 | 1721 | 1721 | 0 | 19 | 265 | 15 |
|mdf001c7613r0003-gig-10-1.bos1.attens.net - 0 | 1721 | 1721 | 0 | 20 | 234 | 16 |
| 12.130.10.69 - 6 | 1721 | 1619 | 0 | 14 | 234 | 16 |
| 206.16.13.82 - 1 | 1721 | 1720 | 0 | 14 | 156 | 16 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
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anon @ 2nd Aug 10:35AM:
Re: [TWC] NYC Slow Speeds

This is definitely not an isolated incident. I dont play World of Warcraft, but upon researching what is going on (I do play other online games and am experiencing packet loss to the server every 1-2 minutes making gameplay impossible, I found the thread where almost everyone playing in NYC and surrounding areas (im in the hudson valley) are having packetloss. Its been going on for like 3 weeks now and everyone is pointing their fingers at someone else.
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anon @ 2nd Aug 07:27PM:
Re: [TWC] NYC Slow Speeds

everywhere i look, it said that road runner is 5MB but how come everyone is saying about 8M and 12M speed they are having?

Also i have earthlink cable, would the speed be different if i change to Road Runner instead?
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PhoenixDown @ 2nd Aug 07:31PM:
Re: [TWC] NYC Slow Speeds

You get the same speeds via earthlink as you would directly via roadrunner since they use the same facilities from time warner cable.
--
Mass Transit Sucks!
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orange99 @ 3rd Aug 12:28PM:
Re: [TWC] NYC Slow Speeds

said by Kitss :

everywhere i look, it said that road runner is 5MB but how come everyone is saying about 8M and 12M speed they are having?

Some of their ads are old and haven't been updtaed. The standard RR is now 10Mbps in most areas. The premium is 12Mbps. I think there may still be some areas that can only get 5Mbps but not sure.

I got mine last night. 10Mbps (actual speeds 9-9.8) in Brooklyn 11222.
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louist @ 4th Aug 06:53AM:
Re: [TWC] NYC Slow Speeds

Amazing how high the speeds get early in the morning when no one is using it!!

Reminds me of driving on the LIE.

--
regards, Lou
reply

NYC Girl @ 4th Aug 11:01AM:
Re: [TWC] NYC Slow Speeds

LMAOOOOOO.....
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NYC Girl @ 4th Aug 11:17AM:
Speed Upgrade Coming....[TWC] NYC Slow Speeds

Good Morning All,

I had to speak to the complaints department yesterday regaridng the 99.00 + taxes charge on my June statement for the service call. I actually had to write a paper letter and send it through snail mail to get a response from them. ANYWAY, the guy gave me a credit for the charge and I asked him about the NYC speeds compared to the outer boroughs. He said that they are working on increasing NYC speeds due to "Verizon" competition as he stated it (I am assuming he is referring to FIOS) in the near future (he couldn't tell me when). So, YAAAAAAYYYY and we will sit tight and see what happens. It will be interesting to see what speeds we will actually receive in real time versus the new advertised speeds they are planning to announce.
reply

Bytezboy @ 4th Aug 02:43PM:
Re: Speed Upgrade Coming....[TWC] NYC Slow Speeds

said by NYC Girl :

Good Morning All,

I had to speak to the complaints department yesterday regaridng the 99.00 + taxes charge on my June statement for the service call. I actually had to write a paper letter and send it through snail mail to get a response from them. ANYWAY, the guy gave me a credit for the charge and I asked him about the NYC speeds compared to the outer boroughs. He said that they are working on increasing NYC speeds due to "Verizon" competition as he stated it (I am assuming he is referring to FIOS) in the near future (he couldn't tell me when). So, YAAAAAAYYYY and we will sit tight and see what happens. It will be interesting to see what speeds we will actually receive in real time versus the new advertised speeds they are planning to announce.

That's really nothing new. They'll increase speed due to Fios but it won't be in all boroughs, only in areas where there is Fios service. :(
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NYC Girl @ 5th Aug 04:45AM:
Re: Speed Upgrade Coming....[TWC] NYC Slow Speeds

Well, I specifically asked about NYC and that's what he said, we will see what happens...
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anon @ 5th Aug 06:42PM:
Re: Speed Upgrade Coming....[TWC] NYC Slow Speeds

Queens, NYC 11355... I've called them 3 times, they switched the cable modem for me and still same speed...
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NYC Girl @ 6th Aug 10:22PM:
Re: [TWC] NYC Slow Speeds

arciced @ 6th Aug 10:44PM:
Re: [TWC] NYC Slow Speeds

I'm in syracuse NY, no near nyc where girl is having problems, but im having almost same speeds. any other day ive had rr i had 9000+kbps on most servers

this is the speed im getting on every file i try to download. seems as though if its not in new york state its going be ultra slow, thank god rr news groups i guess are local to me cos i get full speed.
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wkpower @ 6th Aug 11:08PM:
Re: [TWC] NYC Slow Speeds

that's my speeds as of around 9PM. horrible.
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Bytezboy @ 6th Aug 11:55PM:
Re: [TWC] NYC Slow Speeds

God damn! I can barely break 100kbytes/s and my pings to various sites are at 150ms. :mad: :mad: :mad: :mad: :mad: :mad: TW network is deteriorating in the past couple of months.

I just noticed that outbound traceroutes are going through ATDN (AOL transmit data network). It used to be level3, I remember the old days ATDN was blamed for a lot of problems. Now, they are back..... :mad: :mad: :mad: :mad: :mad:
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Laurie @ 7th Aug 04:06PM:
Re: [TWC] NYC Slow Speeds

This is what I'm getting, with a dedicated line, directly from the computer to the modem... NO ROUTER. This is utterly absurd.

NYC Girl @ 7th Aug 10:32PM:
Re: [TWC] NYC Slow Speeds

neoimpulse @ 7th Aug 10:34PM:
Re: [TWC] NYC Slow Speeds

Getting speeds like this for a month now. Its funny, because the new Roadrunner/Time Warner commercials advertise as using a high speed fiber-optic network.
reply

mckenna797 @ 7th Aug 10:41PM:
Re: [TWC] NYC Slow Speeds

my speed in Astoria at 10:39 pm

NYC Girl @ 8th Aug 05:19AM:
Re: [TWC] NYC Slow Speeds

Yeah, Bull Shit..... :(
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mckenna797 @ 8th Aug 08:28AM:
Re: [TWC] NYC Slow Speeds

Tw Does use fiber to the nodes in The borough's( Much newer Cable inferstructure,) bourghs only got cable in the mid to late 1980's where the manhattan wireing was in place in the 1960's that may be the reason the outer bourghs have higher speeds than Manhattan
reply

NYC Girl @ 8th Aug 06:26PM:
Re: [TWC] NYC Slow Speeds

Back to normal for the moment, well my NYC normal...
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anon @ 8th Aug 08:58PM:
Re: [TWC] NYC Slow Speeds

whats going on?

wilson316 @ 9th Aug 08:16PM:
Re: [TWC] NYC Slow Speeds

Guess who made to the front pages of 2 websites

»digg.com/pc_games/Blizzard_vs_Ti···Problems

»www.shacknews.com/onearticle.x/48374
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nocbrute @ 9th Aug 09:43PM:
Re: [TWC] NYC Slow Speeds

Its been 8 month, ive switched from RR to earthlink and back to RR TURBO, this is pathetic i get 100+ping from 9 to 12, this has been happening for 8 months, i cant even play games...

twc is horrid in flushing, ive made 2 complains on the NY Complaint form, and they have done nothing...

Also TWC Supervisors confirmed to me that its nothing a technician or supervisors themselves can do, its the twc head company that needs to send out more bandwidth to Flushing. This will probably happen around right before or when FiOS comes to Flushing, by then i dont think one single person who is an advanced gamer will stay with RR..
GOOD LUCK RR.
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anon @ 9th Aug 10:50PM:
Re: [TWC] NYC Slow Speeds

hey nocbrute, do you live around northern blvd near Main St. cause i have the same problem as you for about 8 months or so.
I heard the line was shortage of power and needed the plant person to send out and and install new equipment. That was about 2-3 months ago and they said i have to wait for it and nothing they can do about it. A few days ago i called TW and they finally told me that a plant rep will be send out to fix the next 7-10 days. This is after 2-3 months of a ticket being open!
anyone i just hope this time is for real! and actually have a working connection for once.
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dhan6 @ 9th Aug 11:09PM:
Re: [TWC] NYC Slow Speeds

yeah..same deal here..fresh meadows, 11365

I play online game (counter strike) and my ping would be perfect but I would get freeze(flushentity packet error) every 1min. And I did a tracert and it's the damn same hop..sigh get this fixed twc
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antdude @ 9th Aug 11:12PM:
Re: [TWC] NYC Slow Speeds

said by wilson316 :

Guess who made to the front pages of 2 websites

»digg.com/pc_games/Blizzard_vs_Ti···Problems

»www.shacknews.com/onearticle.x/48374

»bluesnews.com/cgi-bin/board.pl?a···id=80044 too
--
Ant @ The Ant Farm: »antfarm.ma.cx ... Please do not IM/e-mail me for technical support. Use the forum (I check often)! Disclaimer: The views expressed in this posting are mine, and do not necessarily reflect the views of my employer.
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louist @ 10th Aug 01:53PM:
Re: [TWC] NYC Slow Speeds

"This will probably happen around right before or when FiOS comes to Flushing,"

Don't count on that. FIOS was already deliverd to my neighborhood ( Bayside and Oakland gardens (11361 and 11364) and we are experiencing the same prro speeeds and high pings.
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nocbrute @ 10th Aug 04:48PM:
Re: [TWC] NYC Slow Speeds

said by dhan6 :

said by Kitss :

hey nocbrute, do you live around northern blvd near Main St. cause i have the same problem as you for about 8 months or so.
I heard the line was shortage of power and needed the plant person to send out and and install new equipment. That was about 2-3 months ago and they said i have to wait for it and nothing they can do about it. A few days ago i called TW and they finally told me that a plant rep will be send out to fix the next 7-10 days. This is after 2-3 months of a ticket being open!
anyone i just hope this time is for real! and actually have a working connection for once.

Yeah i lived in both areas Fresh Meadows(near the highway next to dunkin donuts, which is also near Francis Lewis HS and a MS

i had the same problem there after last summer before last summer it was fine in FM (11365)

i moved to Flushing and the problem got worse, 11355 is the zip here, and im in kissena about like 3-6 blocks away from MAIN st.
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nocbrute @ 10th Aug 04:48PM:
Re: [TWC] NYC Slow Speeds

said by louist :

"This will probably happen around right before or when FiOS comes to Flushing,"

Don't count on that. FIOS was already deliverd to my neighborhood ( Bayside and Oakland gardens (11361 and 11364) and we are experiencing the same prro speeeds and high pings.

so why haven't you switched to FiOS?
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louist @ 10th Aug 05:00PM:
Re: [TWC] NYC Slow Speeds

Simple.

As I said in a posting much earlier in this thread, I am waiting for Verizon to be capable of offering FIOS TV (as opposed to Direct TV) service in a bundle composed of TV, Land line phone and Internet. They cannot offer it right now because they first have to negotiate their franchise arrangements with the City of New York. When they are ready to deliver the bundle of the three services, I will switch as will most of my neighbors. If TWC gets their act together before then, we'll see.

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nocbrute @ 10th Aug 05:16PM:
Re: [TWC] NYC Slow Speeds

Oh ok lous,
hey check this quote out i got from a site..
this guy was reviewing TWC RR in FLUSHING

"Every call always ends with me saying, "Would you like to come to my joint neighborhood cable canceling party when Verizon Fios comes to my neighborhood? I have about 10 friends that are going to get together and when Fios comes out by us, we are going to make one phone call and cancel our services one by one. It will be one of the highlights of my entire life."
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nocbrute @ 11th Aug 12:08AM:
Re: [TWC] NYC Slow Speeds

this has been going on for 8+months why hasn't this issue been resolved yet?, can anyone explain to me what i can do to fix this?...
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Vathral @ 11th Aug 04:54AM:
Re: [TWC] NYC Slow Speeds

said by nocbrute :

this has been going on for 8+months why hasn't this issue been resolved yet?, can anyone explain to me what i can do to fix this?...

ball up into a fetal position and pray :(
--
F@H
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louist @ 11th Aug 09:20AM:
Re: [TWC] NYC Slow Speeds

Thanks for sending that quote, it was hilarious! I can understand their sentiments and hope that they carry it out and let us know how the call went!
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Laurie @ 11th Aug 12:56PM:
Re: [TWC] NYC Slow Speeds

I've had four or five appointments. New modem. Brand-new, splitter-free lines run (one to TV, one to modem). And even without a router involved, I'm still getting download speeds of 3-5 (if I'm lucky), with pings of sometimes over 300.

There's no excuse for this. If they can only deliver half the speed they advertise... fine. Just cut the price in half. Works for me.
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NYC Girl @ 11th Aug 07:58PM:
Re: [TWC] NYC Slow Speeds

They won't cut the price in 1/2. That's the whole strategy, offer piss poor service (less work for them) and charge premium prices. :(
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Gfox25 @ 12th Aug 12:10AM:
Re: [TWC] NYC Slow Speeds

Tracing route to google.com [64.233.187.99]
over a maximum of 30 hops:

3 7 ms 9 ms 8 ms gig4-0nycmnyj-rtr1.nyc.rr.com [24.29.97.177]
4 10 ms 7 ms 5 ms pos7-0-nycmnyl-rtr1.nyc.rr.com [24.29.100.122]
5 103 ms 99 ms 178 ms tenge10-0-0.nycmnyrdc-rtr1.nyc.rr.com [24.29.119
.117]
6 * * * Request timed out.
7 * 9 ms 7 ms pop2-new-P4-1.atdn.net [66.185.141.225]
8 197 ms 83 ms 198 ms bb1-new-P3-0.atdn.net [66.185.137.16]
9 13 ms 15 ms 13 ms bb1-ash-P14-0.atdn.net [66.185.152.48]
10 * * 123 ms pop1-ash-S0-1-0.atdn.net [66.185.144.33]
11 17 ms 22 ms 14 ms Google.atdn.net [66.185.144.38]
12 144 ms 78 ms 81 ms 209.85.130.12
13 28 ms 28 ms 27 ms 72.14.238.138
14 * * 137 ms 72.14.236.173
15 31 ms 51 ms 34 ms 216.239.49.226
16 * 30 ms 32 ms jc-in-f99.google.com [64.233.187.99]

This is pathetic. Can someone post a trace route to google.com
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dhan6 @ 12th Aug 12:14PM:
Re: [TWC] NYC Slow Speeds

My tracert to google.com is ok I guess but LOOK AT MY TRACERT TO CNN.COM!!! Should I call in to complain or this is one of those things that TWC cant do anything about...??

Tracing route to cnn.com [64.236.16.20]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms
2 12 ms 15 ms 15 ms
3 8 ms 6 ms 9 ms pos0-0-nycmnyu-rtr2.nyc.rr.com [24.29.98.197]
4 9 ms 7 ms 6 ms pos6-0-nycmnyrdc-rtr2.nyc.rr.com [24.29.113.218]

5 8 ms 7 ms 9 ms tenge-2-0-0.nycsnyoo-rtr1.nyc.rr.com [24.29.119.
98]
6 9 ms 10 ms 8 ms tenge-4-0-0.nwrknjmd-rtr.nyc.rr.com [24.29.119.1
62]
7 7 ms 8 ms 8 ms pop2-new-P4-0.atdn.net [66.185.137.21]
8 9 ms 11 ms 8 ms bb1-new-P3-0.atdn.net [66.185.137.16]
9 13 ms 15 ms 12 ms bb1-ash-P14-0.atdn.net [66.185.152.48]
10 14 ms 14 ms 23 ms bb1-vie-P10-0.atdn.net [66.185.152.67]
11 19 ms 20 ms 22 ms bb1-rdu-P4-0.atdn.net [66.185.152.14]
12 21 ms 19 ms 18 ms bb2-rdu-P2-0.atdn.net [66.185.152.3]
13 31 ms 26 ms 28 ms bb2-atm-P6-0.atdn.net [66.185.152.30]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
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gremlins2g @ 12th Aug 01:03PM:
Re: [TWC] NYC Slow Speeds

maybe we should not bother cable or any other ISP and get on whoever the governing body is. If there are no laws, and no watchdogs on the ISP's we will continue to get cheated. Remember all the ads read "speeds of up to . . .".
Nobody ever promised " it will never go below . . . ".
The public needs to demand these changes already to end all these nightmares we the paying customer must endure. If we pay for a service we should receive that service.
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daeggi @ 13th Aug 08:37PM:
Re: [TWC] NYC Slow Speeds

Woot! I hate RR.

8/13/07 8:38PM.
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anon @ 13th Aug 11:25PM:
Re: [TWC] NYC Slow Speeds

wow my connections a are painfully slow tonight.

512k down, 460k up

anybody else with similar results downtown Manhattan(south st)
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Bytezboy @ 14th Aug 12:18AM:
Re: [TWC] NYC Slow Speeds

Can't even break 100kbytes/s tonight in lower manhattan *sigh* freaking overloaded nodes, they aren't doing jack $h!t to fix it.
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anon @ 14th Aug 01:07AM:
Re: [TWC] NYC Slow Speeds

what happened to RR? I was with RR last year and there connections were consistent everyday,never had a problem,I canceled,one year later I reconnect with them and there connections have gone to $h!t!! What the heck did I miss in that year?
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nocbrute @ 14th Aug 10:32AM:
Re: [TWC] NYC Slow Speeds

Okay, 4 TWC RR Trucks spotted @ 190TH ST Hollis Court, they were doing work on the conduit(the big green box), im guessing there going to do a node split, IDK, maybe they're increasing speeds to compete with FiOS in that area, if im not mistaken FiOS is getting hooked up in Bell BLVD/Northern BLVD (next to HOLLIS COURT), or they could be fixing our problems...
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Laurie @ 14th Aug 07:25PM:
Re: [TWC] NYC Slow Speeds

So here's what I get, direct ethernet connection to modem, no splitter, no router:

Yet, strangely enough, when I take TWC's own speed test like 10 seconds later, I'm supposedly getting a blazing 9760.

Funny how that works.
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nocbrute @ 14th Aug 08:38PM:
Re: [TWC] NYC Slow Speeds

im getting
1.5/.4(speedtest.net)
and 5/.4(RR test)
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nocbrute @ 14th Aug 09:19PM:
Re: [TWC] NYC Slow Speeds

"sir, at the momen we at TWC cannot do anything to increase bandwith in your area"

"its been 9 months"

"i cant increase bandwith over night"

"sir im sorry but i cannot do anything to help you, you can either go to the corporate site and send them an email or speak to a tier 1 customer service represenative"
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jaysonnyc @ 14th Aug 10:43PM:
Re: [TWC] NYC Slow Speeds

good lord

mckenna797 @ 14th Aug 11:52PM:
Re: [TWC] NYC Slow Speeds

Speakeasy
Last Result:
Download Speed: 9016 kbps (1127 KB/sec transfer rate)
Upload Speed: 492 kbps (61.5 KB/sec transfer rate)

Time Warner
Download Speed: 8901 kbps (1112.6 KB/sec transfer rate)
Upload Speed: 491 kbps (61.4 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.
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anon @ 17th Aug 06:39PM:
Re: [TWC] NYC Slow Speeds

Okay, 4 TWC RR Trucks spotted @ 190TH ST Hollis Court, they were doing work on the conduit(the big green box), im guessing there going to do a node split, IDK, maybe they're increasing speeds to compete with FiOS in that area, if im not mistaken FiOS is getting hooked up in Bell BLVD/Northern BLVD (next to HOLLIS COURT), or they could be fixing our problems...

That's not it, it was me who called up TW and after 2-3month, they finally told me they sending out people to fix the stuff on my line yet today its seem slower then before, i donno what is going on as another tech coming over the house.
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orange99 @ 17th Aug 10:47PM:
Re: [TWC] NYC Slow Speeds

Whenever it rains hard, my connection goes down (Greenpoint, Brooklyn), then gradually comes back up slowly.

I just ran a test (3 hours after rain ended) and I got this:

By tomorrow morning it should dry out completely.

Anybody have any ideas if it's the cable that runs to my house or a TWC problem? I called tech support and they said the signal to my house isn't good enough. But it works fine 99% of the time.
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Laurie @ 18th Aug 07:56PM:
Re: [TWC] NYC Slow Speeds

I had this problem in my last place. My cable/internet would go out completely when it rained, and would eventually return when it dried out. Went on for months before they realized that the wires in the ground (the ones under that metal plate on the street) were literally under water. They need to come out and open that thing up directly after the rain, to see if your box is having the same problem.
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orange99 @ 18th Aug 11:50PM:
Re: [TWC] NYC Slow Speeds

Thanks for the info. There's a guy coming on Tuesday. This afternoon it dried up and went back to normal 9000-9500 range, but it's down to dial-up speeds tonight for some reason.

I thought Verizon DSL sucked, this is as bad. Is there any commission people can complain to? Isn't there anybody overseeing these ISP's?

NYC Girl @ 19th Aug 09:19AM:
Re: [TWC] NYC Slow Speeds

orange99 @ 19th Aug 12:31PM:
Re: [TWC] NYC Slow Speeds

NYC girl, are complaining about 6857 down? :huh:
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NYC Girl @ 19th Aug 05:38PM:
Re: [TWC] NYC Slow Speeds

NYC girl, are complaining about 6857 down?
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NYC Girl @ 19th Aug 05:39PM:
Re: [TWC] NYC Slow Speeds

But take a look at the upload. I wil never be happy until I catch up w/you guys w/your 10 down as as standard service. :)
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NYC Girl @ 19th Aug 05:41PM:
Re: [TWC] NYC Slow Speeds

»Could Faster Dial-Up Be A Broadband Alternative?

Could Faster Dial-Up Be A Broadband Alternative?
Users in the UK seem to think so
03:18PM Sunday Aug 19 2007 by KathrynV
tags: alternatives

Way back in 2003, we were surprised by the fact that accelerated dial-up kept hanging on in the market despite the growth of broadband. And apparently, dial-up is a real fighter. A recent online survey found that faster dial-up was the favored form of connection for UK residents who were traveling. The reasons cited were that dial-up doesn’t require an infrastructure in addition to the phone network, is an instant back-up connection almost anywhere in the world and is an anonymous means of connecting. The press release about the issue went so far as to say that faster dial-up could be a better, cheaper alternative to broadband. Wait, wasn’t broadband the alternative?
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anon @ 19th Aug 07:58PM:
[TWC] NYC Slow Speeds

Look, I'm paying for Earthlink/RoadRunner Premium Service, which offer speeds of 10/768 and the quality of service I'm getting is Earthlink/RoadRunner Lite. :D

Laurie @ 19th Aug 09:39PM:
Re: [TWC] NYC Slow Speeds

This is RIDICULOUS. I'm tired of being told there's nothing that can be done!! I'm tired of taking days off for appointments that result in the same thing... "Gee, everything looks fine!" THIS IS NOT FINE:

orange99 @ 21st Aug 08:50PM:
Re: [TWC] NYC Slow Speeds

What do you need a high upload for? I'm not trying to be difficult, just curious.
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orange99 @ 21st Aug 08:53PM:
Re: [TWC] NYC Slow Speeds

The tech was here today. It turns out that all that I needed was to replace a damn splitter. It seems to be ok now, we'll see how long this lasts.

Laurie @ 21st Aug 11:32PM:
Re: [TWC] NYC Slow Speeds

I've had splitters, modems and all the wiring replaced. None of it does any good.
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Laurie @ 22nd Aug 05:23AM:
Re: [TWC] NYC Slow Speeds

Looks like this is the best I can hope for... all I have to do is make sure I'm only online at 5 am, and then I can enjoy LESS THAN HALF the advertised speed, and pings under 200 for a change. Isn't TWCNYC a fantastic provider?

NYC Girl @ 22nd Aug 06:17AM:
Re: [TWC] NYC Slow Speeds

This is me at 6:18AM.

Speed Test.pdf 261,028 bytes

NYC Girl @ 22nd Aug 06:20AM:
Re: [TWC] NYC Slow Speeds

»FiOS Hits Brooklyn
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Laurie @ 22nd Aug 03:33PM:
Re: [TWC] NYC Slow Speeds

I'd be THRILLED with that. :huh:
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NYC Girl @ 22nd Aug 07:49PM:
Re: [TWC] NYC Slow Speeds

I wonder why it is sooo bad by you guys, you are the ones with the supposedly higer speeds.
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Laurie @ 22nd Aug 09:53PM:
Re: [TWC] NYC Slow Speeds

What, you mean this blazing speed here doesn't impress you? :uhh:

khokugo @ 22nd Aug 10:44PM:
Re: [TWC] NYC Slow Speeds

My first post. I just found this site today. I have been wondering why my TWC RR is so slow - actually getting slower for the past few years.
This is me now:

I am located in midtown west in Manhattan. Contacted tech support for a few times in the past, but they are less than serious. Isn't this extraordinarily slow? Any suggestion, other than blaming TWC?

Thanks !
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anon @ 22nd Aug 11:55PM:
Re: [TWC] NYC Slow Speeds

my speeds have been pathetic these last couple of days and pretty much ever since I activated it,speeds fluctuating from 300k-3mb back to 500k.

I had RR last year and it was rock solid.Im by the south st seaport area,10038 area code,anybody else around here sharing the same frustration.I will give them a call tomorrow if the problem persists.
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NYC Girl @ 23rd Aug 05:40AM:
Re: [TWC] NYC Slow Speeds

LMAO
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SB7785 @ 24th Aug 11:19AM:
Re: [TWC] NYC Slow Speeds

Wow, to those that are experiencing slow speeds, I feel your pain. I've had RR since about 2001, then Brighthouse when I was in Florida for a year in 2004. The FL connection was much more stable as far as speeds go. Overall, throughout my experience in NYC for the last 7 years, RR generally gives you about 60% of advertised. For example, back in the early 2000's, when it was 5MB, I would generally get about 3.

Now that it's 10MB, I generally get about 6MB during peak hours, and anywhere between 7-10 during off peak. On wednesday my CallVantage TA came, and I tested my speeds before I hooked it up, so I could see if there was any speed loss after it was hooked up. To my surprise, I was getting OVER 10mb, about 12. I haven't tested a while before this, so I don't know how long I've been getting it, but it has been a stable 12 at ANY time over the past 2 days.

If I may make a suggestion to those experiencing slow speeds, what type of computer maintenance do you do? I'm not security crazy by any means, but I'm more into maintenance. I use Spyware Doctor, and Advanced System Optimizer once a month, and that keeps my computer running optimally. You may want to try that. Also, how old is your cable modem? Might want to replace it for the newest one TW offers, the 425 I think I have. Also, check your physical cable wiring, making sure on the outside of your house, the wires are secure, etc.

Between the wiring, the cable modem, and your computer's maintenance, if all that is optimal, then it's a TW problem. You can call them to send a signal to your modem, to make sure everything is good. Also, check your modem's diagnostics at 192.168.100.1. There are other threads that describe what are optimal results for each. Good luck to all, and I consider myself lucky, while I have this speed. I'll enjoy it while it lasts...

nocbrute @ 24th Aug 02:54PM:
Re: [TWC] NYC Slow Speeds

i know youre trying to help but do you realllllly think we get 500kb/500kb due to spyware or optimization? you have to remember this too, the latency is insane and you cant fix it with Optimization, i get 100ping to Illinois servers @ 3 PM while my cousin gets 30 ping to Illinois servers @ PEEK HOURS.
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SB7785 @ 24th Aug 05:55PM:
Re: [TWC] NYC Slow Speeds

YES, slow speeds CAN be ENTIRELY due to spyware etc. I work in IT, and my most common problem is "MY COMPUTER IS SLOW." 90% of the time, it is due to spyware, etc. However, for people reading this forum, I absolutely DO NOT think this is the case, thought there may be some new folks out there, so it may be helpful to them. After all, we are all trying to help each other out.

That's why I suggest looking at the physical wiring, and monitoring modem diagnostics. If you consistenly get slow speeds, try another computer if you have one. If not, ask a friend to come over with their laptop. If it happens on more than one computer - that's actually good, because it does mean the problem lies with TWC. I am just trying to help, and I know I wouldn't stand for 500k down. At TWC's worst, I used to get 3mb down, and made me frustrated. Good luck all!
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louist @ 25th Aug 11:36AM:
Re: [TWC] NYC Slow Speeds

Haven't tested in a while. Just tested late morning on a Saturday and things seem to have improved

I note that they recently changed my IP address. They they may have made some routing changes.

My machines are kept up to date and I use several layers of anti virus and malware protections. I do not think that they have been a factor at least on my reported results.

--
regards, Lou
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louist @ 25th Aug 04:34PM:
Re: [TWC] NYC Slow Speeds

SPOKE WAY TOO SOON. Look at this terrible service now at 4:30 PM!

a href="http://speedtest.dslreports.com">

--
regards, Lou
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nocbrute @ 25th Aug 04:41PM:
Re: [TWC] NYC Slow Speeds

Can all the users of Flushing NY report to the other thread, that way the chances of fixing our problem can increase.
reply

Laurie @ 26th Aug 09:24PM:
Re: [TWC] NYC Slow Speeds

My modem is brand new. My wires have been replaced... there are now separate, splitter-free wires from the outside to my TV and my modem. My Mac is pretty impervious to outside influences. And still...

SB7785 @ 26th Aug 09:30PM:
Re: [TWC] NYC Slow Speeds

Lou, I think that's the problem. People run TOO MANY layers of protection. A friend of mine renewed McAfee, and I let him have it. Have you looked at the registry startup keys? McAfee adds about 10 keys to the startup, personally I think its 1 of the WORST programs you can use. I use Kaspersky which is an all in one firewall/antivirus and then I run spyware doctor and advanced system optimizer once a month. Kaspersky is the ONLY program I have running constantly. I'm sure there are many others out there, but I like it because it only adds ONE key to startup. Also, check modem diagnostics as well. Best of luck Lou.
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daeggi @ 27th Aug 12:17AM:
Re: [TWC] NYC Slow Speeds

If people's knowledge are enough to come to this forum and complain, they kind of know what they are talking about.

Blaming on spyware/malware sounds like level 1 tech support, no offence.

Peak hour slow speeds are usually due to over usage period.

I can put my money on slow peak hour speeds even after format of hard drive.
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nocbrute @ 27th Aug 01:59AM:
Re: [TWC] NYC Slow Speeds

A twc supervisor told me today that on our communitys node, it hasnt reached max users, im guessing its isolated users experiencing this problem.
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louist @ 27th Aug 08:20PM:
Re: [TWC] NYC Slow Speeds

Technically, I am in Oakland gardens or Bayside. (11364). Do you think my area is distinct in terms of TWC support from Flushing (which as you know is an adjacent area ( as all of these are based simply the US Post Office artificial boundaries anyway)

Anyway, tonight is terrible again.

--
regards, Lou
reply

louist @ 28th Aug 08:44AM:
Re: [TWC] NYC Slow Speeds

I understand your point. I only have Norton 360 running constantly. The other products I use (such as Adaware and spybot) do not run constantly, and are only used sporadically for checks, etc. Norton seems to be frugal in resource consumption and does not seem to have any measurable effect on measured RR speeds (If I turn off everything, the speeds are almost identical.) My speeds are also about the same regardless of whether I am directly connected to the Cable modem, or sit behind my router. My home wiring has been checked and the Cable modem replaces several months ago.

We pay for RR Standard (10M down and 512K up) Our measured speeds are as good at 9.5 M down and 490K up BUT ONLY very early in the morning. Otherwise they have been degrading to about 6M down for most of the day. Recently it seemed to get better, but has now degraded to less than 4M up most of the time.

I test with all other computers in our house OFF and we do not use any of the P2P products like bittorrent, etc. In short, we are not bandwidth hogs and RR should not be throttling our connection (assuming that their policy is honestly described). Another bit of evidence is that high speeds return in the early morning with no changes to my internal systems.

I can only interpret this to mean that the problem is entirely on the TWC side and is based on poor tuning, a bad device somewhere of overall loads. (maybe a mix of all of these is the source of the problem.) By the way, TWC's position is " There is no problem and plenty of capacity.

Go figure!
--
regards,

Lou
reply

SB7785 @ 28th Aug 11:06AM:
Re: [TWC] NYC Slow Speeds

Lou, that's an interesting bit of information. So you do get 9.5 down and 490k up in early morning? If it's consistent, then it sounds like heavy usage is the problem. Go figure, TW does not care about the little guy (us). When I first had my modem installed years ago, I got terrible speeds. At that time it was 5MB down, and I was not even getting 2MB. They were terrible with their cust service, and I have never called them since for RR support - I just fix it myself. I threatened to cancel and they rep told me "go ahead". I can only pray the day FIOS or some other provider is available and breaks TW's hold over us. Until then, I guess we're all screwed.
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louist @ 28th Aug 08:20PM:
Re: [TWC] NYC Slow Speeds

Better by far again tonight. This is NUTS!!!

louist @ 29th Aug 07:49PM:
Re: [TWC] NYC Slow Speeds

CRAPPY AGAIN TONIGHT. Service delivery is like a Roller coaster!

Just look at the PINGS! They are truly joking!

--
regards, Lou
reply

NYC Girl @ 29th Aug 08:00PM:
Re: [TWC] NYC Slow Speeds

said by louist :

CRAPPY AGAIN TONIGHT. Service delivery is like a Roller coaster!

Just look at the PINGS! They are truly joking!

Whoa!!!!
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alienstout @ 30th Aug 12:28AM:
Re: [TWC] NYC Slow Speeds

Just joined. I live in the Financial District and noticed a significant increase in pings about 2 weeks ago. In Battlefield 2 I went from my usual 20-35ms ping to 150-230ms pings. It's not even steady, it jumps 20 or 30ms so I get some nice lag going.

I got the typical unplug the router, do you download while playing (um sure, I'm just that stupid...) and then... take the Rochester DNS speedtest. "oh, your speed is fine, what is the problem?"

I'm pretty pissed and am sure it's a network overload. Of course this is student move in time here in Manhattan so I'm pretty sure some little NYU dweebs are running their crappy file sharing during the peak times and that is contributing to the issue.

12months of stellar performance and now...bam! I still can't believe Staten Island has Fios but not Manahattan, especially where I am! I'm sure Verizon would love to pipe fiber into the offices down here.
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NYC Girl @ 30th Aug 06:35AM:
Re: [TWC] NYC Slow Speeds

said by alienstout :

Just joined. I live in the Financial District and noticed a significant increase in pings about 2 weeks ago. In Battlefield 2 I went from my usual 20-35ms ping to 150-230ms pings. It's not even steady, it jumps 20 or 30ms so I get some nice lag going.

I got the typical unplug the router, do you download while playing (um sure, I'm just that stupid...) and then... take the Rochester DNS speedtest. "oh, your speed is fine, what is the problem?"

I'm pretty pissed and am sure it's a network overload. Of course this is student move in time here in Manhattan so I'm pretty sure some little NYU dweebs are running their crappy file sharing during the peak times and that is contributing to the issue.

12months of stellar performance and now...bam! I still can't believe Staten Island has Fios but not Manahattan, especially where I am! I'm sure Verizon would love to pipe fiber into the offices down here.

Try the uuummmm, NYC, link, lolol. I know, they gave me the same one for the speed test. Here it is - »speedtest.nyc.rr.com/
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Laurie @ 30th Aug 04:43PM:
Re: [TWC] NYC Slow Speeds

:uhh:

louist @ 30th Aug 07:03PM:
Re: [TWC] NYC Slow Speeds

BACK DOWN again here

LESS THAN HALF of what it should be:

--
regards, Lou
reply

Laurie @ 30th Aug 07:19PM:
Re: [TWC] NYC Slow Speeds

Better than I ever get.
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NYC Girl @ 30th Aug 10:56PM:
Re: [TWC] NYC Slow Speeds

said by louist :

BACK DOWN again here

LESS THAN HALF of what it should be:

louist @ 31st Aug 06:15PM:
Re: [TWC] NYC Slow Speeds

Tonight a bit better using the FLASH test, But noted that there is now a warning that "ISP upload compression was detected" and the upload speeds may be inaccurate.

Sure enough: The JAVA tests ( which do not allow compression in testing) DO show MARKEDLY POORER upload results:

Question: Is roadrunner "scamming" us on the actual upload speeds they deliver to us?
--
regards, Lou
reply

NYC Girl @ 31st Aug 07:05PM:
Re: [TWC] NYC Slow Speeds

said by louist :

Tonight a bit better using the FLASH test, But noted that there is now a warning that "ISP upload compression was detected" and the upload speeds may be inaccurate.

Sure enough: The JAVA tests ( which do not allow compression in testing) DO show MARKEDLY POORER upload results:

Question: Is roadrunner "scamming" us on the actual upload speeds they deliver to us?

Could be, I wouldn't be surprised. They can hide under the phrase "up to" 10Megs...
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anon @ 31st Aug 09:53PM:
Re: [TWC] NYC Slow Speeds

after 4 lvl 3 tech come to my house, they seem to finally fix my problem, i am having about 3-4 mb download at prime time right now.
Maybe i should be complaining too since you guys are complaining at even 5mb.

I am happy as of now since i been getting around under 500kbs at all time before for about 6months +. Flushing connection is just horrible, just hope it stay fixed. Anyone else got their connection fix in flushing that's near main st? Cause i think they fixed it at lease for me
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NYC Girl @ 31st Aug 10:05PM:
Re: [TWC] NYC Slow Speeds

said by kitss :

after 4 lvl 3 tech come to my house, they seem to finally fix my problem, i am having about 3-4 mb download at prime time right now.
Maybe i should be complaining too since you guys are complaining at even 5mb.

I am happy as of now since i been getting around under 500kbs at all time before for about 6months . Flushing connection is just horrible, just hope it stay fixed. Anyone else got their connection fix in flushing that's near main st? Cause i think they fixed it at lease for me

We ALL should be getting at least 7megs down if not what is advertised in the respective areas - Queens, Brooklyn. I am in Manhattan 10031 and I am in the 6800's
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Laurie @ 31st Aug 11:58PM:
Re: [TWC] NYC Slow Speeds

At my best, I also get 3-4mb. And I've also had 4 appts, a new modem and new wiring. I'm told I should get getting at least 8-10 in my area, but I only get less than half that.
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ojai00 @ 1st Sep 12:48AM:
Re: [TWC] NYC Slow Speeds

Things have been a little better tonight. I noticed I had a problem connecting this morning so I reset my modem. Speeds were normal in the morning - about 10mbps down. I just did a speedtest and noticed my IP changed to a 72.229.x.x. Speeds, although not near the 10mbps advertised, are around 3mbps. This is way better than the 100kbps (sometimes below 100kbps) speeds that I've been getting at night recently.
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nocbrute @ 1st Sep 02:01AM:
Re: [TWC] NYC Slow Speeds

2AM
LoL
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anon @ 1st Sep 03:22AM:
Re: [TWC] NYC Slow Speeds

um. is this a joke? (inwood, 10034)

louist @ 1st Sep 06:14AM:
Re: [TWC] NYC Slow Speeds

typical "better early morning results", but lower than a month ago.

Java test ( Above) is typically slower than flash test ( below)

--
regards, Lou
reply

anon @ 1st Sep 07:38AM:
Re: [TWC] NYC Slow Speeds

a bit better. (inwood, 10034)

Laurie @ 1st Sep 07:44PM:
Re: [TWC] NYC Slow Speeds

:uhh:

anon @ 1st Sep 08:00PM:
Re: [TWC] NYC Slow Speeds

11365 Regular Line

nocbrute @ 3rd Sep 07:10PM:
Re: [TWC] NYC Slow Speeds

11365?
where do you live...
i used to live on Fresh Meadows 171 ST near Horace Harding next to the Dunkin Donuts, after last summer the service went horrible of course not as horrible as 11355

I just noticed the time on your post, seems like Fresh Meadows is back up to its speeds.

I used to get 20 ping to NY @ Peek Hour, 35 to Chi, and 50 to TX.

Just wondering, what do you receive?
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anon @ 4th Sep 12:00AM:
Re: [TWC] NYC Slow Speeds

»www.speedtest.net/result/181807507.png
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PhoenixDown @ 4th Sep 05:57PM:
Re: [TWC] NYC Slow Speeds

said by efy :

11365 Regular Line

I'm in 11365 as well and I'm getting just shy of 10 down and 490 up. I wonder if your closer to the node or that matters here?
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anon @ 4th Sep 07:29PM:
Re: [TWC] NYC Slow Speeds

I live right by the Kohls shopping mall...
My speed fluctuates from 13,200+kb/s to 9800kb/s..I'm guessing from overloaded nodes during peak hours. But, in most cases after 9ish..I can pretty much bet I'm going to get 12,000+ kb/s.
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anon @ 4th Sep 08:02PM:
Re: [TWC] NYC Slow Speeds

oh, and I did tweak my TCP receive window value / RWIN to 256960..
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nocbrute @ 4th Sep 08:34PM:
Re: [TWC] NYC Slow Speeds

wkpower @ 4th Sep 11:50PM:
Re: [TWC] NYC Slow Speeds

damn i'm getting slow speeds again for no reason here on the lower east side. started 2 days ago and it's happening at night. today it happened in the afternoon also. anyone else getting this on the LES?

just saw this:

Red
9/3/2007 10:18:58 PM

TW-NYC

Road Runner is currently experiencing issues with the cable network. Subscribers in the affected area(s) may experience a loss of connectivity, usually indicated by flashing modem lights and/or a loss of video service. Our engineers are working quickly to resolve this issue. We apologize for any inconvenience this may cause.

louist @ 5th Sep 07:28PM:
Re: [TWC] NYC Slow Speeds

Terrible Speeds continue. Even the uploads are bad.

--
regards, Lou
reply

louist @ 5th Sep 07:31PM:
Re: [TWC] NYC Slow Speeds

this IS weird! Better speeds measured moments later to a MORE DISTANT test site. Is it possible that the NYC test server is returning inaccurate results?

--
regards,

Lou
reply

tjack @ 5th Sep 07:49PM:
Re: [TWC] NYC Slow Speeds

Take a look at this thread. The New York/ Jersey servers are screwed up. I can run a speed test and get 9850 and 10 seconds later 2000. This has been going on for a month now.

»[TWC] Problems in Buffalo?
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wkpower @ 7th Sep 01:09AM:
Re: [TWC] NYC Slow Speeds

so no one else been getting slow speeds the past few days in nyc? especially on the lower east side? tonight ive been getting a different kinda slow, download is at max but upload is almost completely dead. my upload won't even start when i try to test it on speedtest or speakeasy while the download goes at max speed. insanely frustrating.
reply

louist @ 7th Sep 07:31AM:
Re: [TWC] NYC Slow Speeds

With a few exceptions, NYC RR users have been reporting poor delivered speeds overall since about last April. In my experience, it was download speeds that were poor AND variable. Upload speeds were generally at about 95% of advertised and were pretty stable. Recently even the upload speeds have been unreliable and have often hovered at 40-50% of advertised. (Some have reported even worse than that. ) Since TWC-NYC RoadRunner consistently denies that anything is wrong, we don't know what changed to show the new problem.

I've noted recently that the NYC JAVA test server (I believe that the JAVA tests are more accurate than the Flash tests) is also returning questionable results, that some have reported are due to a problem at the NYC Java test server end. As a consequence, I test using both Flash and Java and test using different services to different, reasonably near locations. What is consistent is that the actually measured delivered speeds are much lower than 80% of advertised and are highly variable - generally in direct relationship to time of day the tests are run.

So where are we?

Generally, most of us are getting POOR, SPORADIC and UNRELIABLE speeds as measured and compared against RR's claimed delivered speeds. A few report great or even better results than the advertised speeds for the class of service they pay for. (My guess is that RR has mistakenly set their service for one of the "premium", higher priced services) and another group (most of whom are in Manhattan) are getting absolutely miserable speed results.

Every once in a while one or more of us finds speed tests in the mid-day or early evening that are suddenly much better and we report that perhaps RR has fixed the problem. I am one of those reporters. Unfortunately we each find within a couple of days that service has again deteriorated to horrible and report that the improvement was short lived.

Summary: I doubt that things suddenly went from horrible to sublime. My guess is that most of us are fatigued with the whole thing and are hoping for a miracle or waiting for a competitor to be ready to sell us better service.
--
regards, Lou
reply

anon @ 7th Sep 11:25AM:
Re: [TWC] NYC Slow Speeds

I'm in the East Village (Ave A) and have been experiencing slowdowns since 7/24. I used to get 6.5MBPS consistentley in Newsbin (not sure about u/l speeds). Now I'm lucky if I crack 1.0MBPS! It's AWFUL. I've rebooted my modem many times to no avail. I saw that RR.com has a red outtage posted from 9/3 but looks like nothing has been resolved.
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nocbrute @ 7th Sep 04:43PM:
Re: [TWC] NYC Slow Speeds

yes yes thats what we have been saying for over 3 months sir, thanks for catching up on us...

only thing were doing is discussing it, and complaining about it far as i see, with a few exceptions of people like me actually calling in.
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nocbrute @ 7th Sep 04:54PM:
Re: [TWC] NYC Slow Speeds

SPEAKEASY

Last Result:
Download Speed: 3392 kbps (424KB/sec transfer rate)
Upload Speed: 676 kbps (84.5 KB/sec transfer rate)
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louist @ 7th Sep 10:25PM:
Re: [TWC] NYC Slow Speeds

I feel your pain! (You seem to be getting great upload speeds though!)

Bye the way I do call them to report problems. It is a totally useless effort. I sometimes also bang my head against the wall. Neither action makes me feel any better.
--
regards, Lou
reply

wkpower @ 8th Sep 01:56AM:
Re: [TWC] NYC Slow Speeds

hmm turns out its my modem thats giving me problems. these damn rca modems seem to die on me all the time. i've already exchanged 3 of them. this will be my 4th. is it something i'm doing?
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Laurie @ 8th Sep 02:05AM:
Re: [TWC] NYC Slow Speeds

I also have called in several times and had four service appts., installed new wiring, new modem etc. Doesn't do any good. Still get low speeds and high pings, even at 2 am:

Laurie @ 8th Sep 02:13AM:
Re: [TWC] NYC Slow Speeds

BTW, Louist... I get WAY better results from the servers in Mexico City and the Bahamas than NYC. Pings of around 30 as opposed to 200-300 like I get here.
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nocbrute @ 8th Sep 05:25AM:
Re: [TWC] NYC Slow Speeds

laurie, bad routing?

and i subscribed for the turbo package(premium) 12/760

when taking a test around 4 pm, you will get good upload speeds..

of course, download speeds are unstable as hell.
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louist @ 8th Sep 10:42AM:
Re: [TWC] NYC Slow Speeds

Laurie: Better this morning.

Mexico wasn't better for me. (And my Spanish is pitiful!)

The Bahamas site test failed after the download test (probably a temporary problem at their server) but the download was similar to Mexico.

Maryland speeds are pretty good though!

Well everything is wonderful on this Saturday morning. But RR network performance last night was a disgrace. Totally unreliable and inconsistent. and they fail to acknowledge any major problems!

To Everyone:

SO what shall we do?

Personally I am very unhappy with the unreliability of the Network and service speeds actually being delivered. Most of the time, even though the speeds are bad, they are good enough to do what I need to do. ( I cannot imagine how it must feel to be getting sub 1 Meg downloads ALL of the time as some of us are - even while paying for "Premium" service.) However, I can tell you why I am hanging in there for now:

Back in 2000 I had Verizon DSL service. It was OK. But dealing with their installation people was a nightmare (missed appointments when I took time off to meet them) , etc. Their Customer service people were a tad better than RR (but that is not much of a compliment). Their network (once I got all sorted out) was reliable, but slow (but it was reliably 90% of advertised ). The biggest problem was that their email servers were VERY unreliable. They often went off line and You would get no email then a load of it that was backdated.

If you go to the FIOS forums you will see many very happy customers, but there are also reports of Installation appointment snafus much like I experienced with DSL. I don't see complaints about the email and the speed satisfaction and network reliability sounds OK. So why not switch now (I can order it - it is available) Well, I am an optimist. I keep hoping that RR will get its network sorted out. I keep hoping that they look at forum threads like this one and take a "pulse" on customer satisfaction and eventually take action. In short, I keep hoping. If I do decide to switch to FIOS, I have to snake new Cat 5 from my Network center to where I would want them to demark for my home. I'd also have to take a day off of work to meet them for installation. Pain in the neck and not time I want to give up. But I can do it if I decide it is necessary, so I have hope.

People are usually willing to suffer with a less than satisfactory situation rather than take the actions and deal with the consequences of change, even change for the better. It is the human condition to act this way. For those historians and students of government out there, consider what the writers of the "Declaration of Independence" had to say about this way before there was a grasp of electricity beyond the fundamentals and no inkling of problems to come with ISP services:

(For fun, just substitute the word "ISP" or "RoadRunner" wherever the word "Government" appears!

"...Prudence, indeed, will dictate that Governments long established should not be changed for light and transient causes; and accordingly all experience hath shewn that mankind are more disposed to suffer, while evils are sufferable than to right themselves by abolishing the forms to which they are accustomed. But when a long train of abuses and usurpations, pursuing invariably the same Object evinces a design to reduce them under absolute Despotism, it is their right, it is their duty, to throw off such Government, and to provide new Guards for their future security..."

So when will I declare my family's personal Declaration of Independence from Time Warner RoadRunner? If things don't get better soon, it may not be long.

Anyone from Time Warner listening out there?
--
regards,

Lou
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nocbrute @ 8th Sep 01:11PM:
Re: [TWC] NYC Slow Speeds

cant do anything but wait.. unless we get enough people to petition against them then they might HAVE to make a change.
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louist @ 8th Sep 03:19PM:
Re: [TWC] NYC Slow Speeds

RR is like clockwork! Down again.

Hey! All of you NYC members suffering from TW-NYC RR poor service delivery:

Boston once hosted a Tea Party. NYC can do one better than Boston can't we?
--
regards, Lou
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Nymostwanted @ 8th Sep 07:15PM:
Re: [TWC] NYC Slow Speeds

I am experience 1.0/490 here in Northern Manhattan. This is quite different than my 6.92/490.
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alienstout @ 10th Sep 10:57PM:
Re: [TWC] NYC Slow Speeds

9/11/2007 2:51 AM GMT 66.108.119.183 1455 kb/s 404 kb/s 202 ms New York, NY 50 mi

Look at those numbers!
It is like clockwork, this happens 8-12 on weekdays only. Weekend I'm hitting great numbers.
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alienstout @ 11th Sep 09:47PM:
Re: [TWC] NYC Slow Speeds

Wow, tonight I have a 360ms average ping. This is just getting nuts. I am so pissed and do not understand what changed about 4-6 weeks ago to screw with my connection like this:

Laurie @ 13th Sep 09:34AM:
Re: [TWC] NYC Slow Speeds

This is about as good as it gets for me. Less than half the speed I pay for, and crazy-a$$ pings. :uhh:

mckenna797 @ 13th Sep 09:53AM:
Re: [TWC] NYC Slow Speeds

louist @ 13th Sep 08:44PM:
Re: [TWC] NYC Slow Speeds

The only word that comes to mind is....

DISGRACEFUL!!!

a href="http://speedtest.dslreports.com">

--
regards,

Lou
reply

orange99 @ 13th Sep 10:56PM:
Re: [TWC] NYC Slow Speeds

Is it possible to get a download speed of 9400 and be sluggish? It takes a few seconds for a page to come up, like the system is weighed down or something.
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wkpower @ 14th Sep 01:50AM:
Re: [TWC] NYC Slow Speeds

if your upload speed is low, that will happen. check your upload speed. it might be really low.
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orange99 @ 14th Sep 08:03AM:
Re: [TWC] NYC Slow Speeds

said by wkpower :

if your upload speed is low, that will happen. check your upload speed. it might be really low.

It was like 9450/480 (normal for 10/512 RR). I think it may have been the Ebay site being slow. It's ok now.
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PhoenixDown @ 14th Sep 09:48PM:
Re: [TWC] NYC Slow Speeds

I wonder if tonights outage is a result of an upgrade to the network.
--
{Insert Something Witty Here}
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OnHeL @ 15th Sep 02:22AM:
Re: [TWC] NYC Slow Speeds

I saw 2 outages on 9/14 from 2:35pm to 4:08pm and then again at 1:02am to 1:36am on 9/15. No cable, no internet.
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tfgtr @ 16th Sep 09:32AM:
Re: [TWC] NYC Slow Speeds

FYI - Same speed numbers using »speedtest.nyc.rr.com/
Has been the same speeds since I picked up the free home install kit & dropped my DSL service about 5 weeks ago.
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anon @ 16th Sep 09:53AM:
Re: [TWC] NYC Slow Speeds

Averagaing around 8.0 to 8.5 Mbps today, but still not at the "Advertised 12 Mbps" mentioned in TWC letter.
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louist @ 19th Sep 09:12PM:
Re: [TWC] NYC Slow Speeds

NO! "NYC and Queens are not experiencing SLOW download speeds from Roadrunner. There is nothing wrong. Those people must be just imagining it!!!"

SURE. The results tell the sorry tale for themselves:

Direct to SPEAKEASY test to NY server at 9:11 PM:
Last Result:
Download Speed: 5688 kbps (711KB/sec transfer rate)
Upload Speed: 480 kbps (60 KB/sec transfer rate)
--
regards, Lou
reply

amazza @ 19th Sep 09:19PM:
Re: [TWC] NYC Slow Speeds

Pretty good here in Forest Hills

khokugo @ 20th Sep 07:27PM:
Re: [TWC] NYC Slow Speeds - improve

I don't know if anyone is interested... but my progress is like this. I asked a friend of mine who happened to live in the same building and RR user to bring over his modem to my apt. Wow, the speed jumped up.
So, today I went down to the office on 23rd and have the lady replace it (no appointment or no reason asked) to a brand new RCA modem. I installed it, boom, now it is 7 to 8M all the time. So, if you are really pathetic in 500 or 1000 kbps area, try it.
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louist @ 20th Sep 07:53PM:
Re: [TWC] NYC Slow Speeds

Roadrunner is "...like a box of chocolates...." You never know what you're going to get!

Three tests. With different results. Taken just minutes apart. All to NYC servers.
--
regards, Lou
reply

anon @ 21st Sep 12:30AM:
Re: [TWC] NYC Slow Speeds - improve

Khokugo, what brand of modem did you have before? My speed varies greatly and I'm currently in the Village. It goes anywhere from 6900kbps down to 500kbps at speedtest.net.

I already have a small little RCA modem, should I still ask for a new one?
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alienstout @ 21st Sep 09:28AM:
Re: [TWC] NYC Slow Speeds - improve

If you are getting high speeds at one time of day and slow at another (at night lets say...) I don't see how it can be the modem. I've "borrowed" some wireless when my connection went down the toilet and it's just as bad so I know its the whole building and it seems much of Manhattan at night. This is clearly a TWC problem, not our hardware/lines crap.

Maybe its spyware on all of our computers, the tech support is right!
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Pizz @ 21st Sep 10:32AM:
Re: [TWC] NYC Slow Speeds - improve

I would swap out the RCA and ask them for a Toshiba or Motorola Modem. They might tell you no, but just insist on it.

the RCA 425 would always give me crappy speeds and just reboot its self every night, very annoying.

i just ordered Digital Phone, and they gave me this Arris modem. This is my speed result.

--
God is my co-pilot, but the Devil is my bombardier! -Anon-

myspace.com/mosh718
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khokugo @ 21st Sep 11:47AM:
Re: [TWC] NYC Slow Speeds - improve

Well, I didn't say that the "fluctuation" was cured by new RCA modem. What I was plagued was constant slow speed - I am talking about the range between 400K (worst) to 1500K at maximum. My old modem was Toshiba 1100 (I used it for four years +). So, the point of my post was, I am back to the ballgame and if some of you are annoyed by the constant slow speed, that may be modem problem - in my case, it was. And another point was the tech service of rr/twc spent several months on this - probably doing no research nor have willingness as well as ability - and was completely useless.

And I agree that the speed does fluctuate from one time to another. But down to 500K is extreme... Last night, the first busy time after getting a new modem, the worst I saw was in 2000K range, but after a few minutes, it was 6000K again. This is a highrise building and most of them - or all of them - has TWC and its cable. So, if everyone uses, the speed cannot but decrease, I assume.
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alienstout @ 22nd Sep 01:02AM:
Re: [TWC] NYC Slow Speeds

No problems tonight, it will probably be fine again until Monday.
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Aoshi @ 22nd Sep 02:11PM:
Re: [TWC] NYC Slow Speeds

nocbrute @ 22nd Sep 04:09PM:
Re: [TWC] NYC Slow Speeds

i subsribe for 12/.7
i get this all day, except for 8-12
i get 300/100 @ 8-12
:)
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OnHeL @ 22nd Sep 04:13PM:
Re: [TWC] NYC Slow Speeds

Seems to be good for now, but I sware the latency is getting worse.

--
Do you remember when House began?
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anon @ 23rd Sep 06:35PM:
Re: [TWC] NYC Slow Speeds

In Queens Village...getting slower and slower

PhoenixDown @ 23rd Sep 06:56PM:
Re: [TWC] NYC Slow Speeds

Flushing:

Aoshi @ 23rd Sep 06:57PM:
Re: [TWC] NYC Slow Speeds

Better than yesterday...
reply

anon @ 23rd Sep 10:49PM:
Re: [TWC] NYC Slow Speeds

I received a letter from Time Warner, about 2 months ago, stating that they've increased the standard RoadRunner speed to 12Mbps/712kbps. I've only been getting 9Mbps ever since I had RoadRunner; has anyone been getting the new speeds?
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egyptskng1 @ 23rd Sep 10:50PM:
Re: [TWC] NYC Slow Speeds

Just wanted to say the above reply was from me, forgot to login.
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louist @ 24th Sep 07:49AM:
Re: [TWC] NYC Slow Speeds

Never received such a letter here in Queens.

Downloads are generally sub 6500 (Only at 5 or 6 AM does it EVER reach peak download of about 9500 (which would be excellent for 10 MEG service if it was typically actually being delivered.) Delivered speeds have been terrible since April, 2007.

Uploads are more stable but never get much above 470K, which suggests that they are still provisioning 512K uploads and 10 Megs Downloads here.)
--
regards, Lou
reply

RolteC @ 24th Sep 12:54PM:
Re: [TWC] NYC Slow Speeds

I dont get it, I live in Fresh Meadows and I dont have 15000/512 speeds, only 10000/512 speeds. How did you do that?

And my speeds go to hell at night every day.
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SB7785 @ 24th Sep 01:03PM:
Re: [TWC] NYC Slow Speeds

2 Months ago, I never got that letter. Maybe they like you? I live in Richmond Hill as well, zip 11419. I must say, I haven't tested in a while, but my speeds have been consistently good 80% of the time (which is like as good as it gets for TWC). I get about a consistent 11.7 down, so I KNOW they've done some type of "unofficial" increase. But never received a letter to the effect, though I think I'm seeing results. I'd rather have the results than the letter anyday. But this could explain it. Maybe it's local within region? NYC is a big place, even within Queens.
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anon @ 24th Sep 10:45PM:
Re: [TWC] NYC Slow Speeds

It's to the point now, were the online tech support guys just hang up on me.

They know about the problem and could care less.

I'm in Manhattan (Soho) and the problem has been going on for a month now.

I'm ready to change services. What else is out there for us?
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anon @ 24th Sep 10:55PM:
Re: [TWC] NYC Slow Speeds

ive been having problems for 1 year(at this resident) and another year at my old resident, BEAT THAT.
reply

alienstout @ 24th Sep 11:33PM:
Re: [TWC] NYC Slow Speeds

250-320ms game pings tonight. I think the only option for some of us is Verizon DSL. RCN does not pipe into my building so that is out and Fios is not in Manhattan yet it seems.
reply

louist @ 25th Sep 07:23PM:
Re: [TWC] NYC Slow Speeds

Had just about enough with Time Warner RoadRunner! Only getting half of published download speeds (But can get 9500 at 5:00 in morning, so we know it is not my setup, my wiring or my modem.)

It is just them not provisioning this area to meet their promised delivery speeds of 10 Megs download speeds.

The trouble and time investment necessary to convert to FIOS is getting to feel like it is less of an obstacle every day!
--
regards, Lou
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internetdsl @ 25th Sep 11:35PM:
Re: [TWC] NYC Slow Speeds

The problem seems to be on the sixth hop from me. Router or interexchange issues at RR?

5 10 ms 8 ms 9 ms pos10-0-nycmnya-rtr2.nyc.rr.com [24.29.97.38]
6 128 ms 139 ms 142 ms tenge-3-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
114]
7 129 ms 134 ms 165 ms te-4-1.car3.NewYork1.Level3.net [4.78.182.45]
8 149 ms 130 ms 132 ms ge-3-2-0-99.bbr2.NewYork1.Level3.net [4.68.16.19
4]
9 146 ms 153 ms 155 ms as-3-0.bbr1.Washington1.Level3.net [64.159.3.254
]
10 145 ms 136 ms 134 ms ae-31-89.car1.Washington1.Level3.net [4.68.17.13
1]
11 154 ms 162 ms 151 ms GOOGLE-INC.car1.Level3.net [4.79.228.38]
12 136 ms 135 ms 136 ms 64.233.175.169
13 162 ms 162 ms 155 ms 72.14.232.25
14 143 ms 137 ms 146 ms yo-in-f147.google.com [64.233.169.147]

Trace complete.
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Taiter @ 25th Sep 11:42PM:
Re: [TWC] NYC Slow Speeds

Hey check this out it's been like this for a month from 8pm to 12am. Bleecker and 6th ave NYC.

lseltzer @ 26th Sep 12:43AM:
Re: [TWC] NYC Slow Speeds

Spoke with a Time Warner rep. a few days ago and changed my D-Best package (no longer exists) to one of the 'double play' packages - 'cause I will NEVER get digital phone from Time Warner (see thread above for explanation as to why it would not be a good idea).

ANYWAY, she said that as of October 1st, several new services are going to be launched. Here they are for NYC Time Warner/RR customers:

Special BOOST service - additional er...$14..? don't recall...but 12mbs down and 768kbps up? (someone confirm the upload speed on that BOOST package)

Then there's another higher level - forgot the name - which gives you 15mbs down and 1mb UP. Amazing...ALMOST as high as basic FIOS offerings...almost. Will cost $24.95 per month additional above normal charges.

I'm probably going to get it, though.

THIS may explain all of the outages/issues over the last several weeks as TWCNYC prepares for these upgrades. With Cablevision and FIOS gearing up for 50/50 services - that's right, 50mbs down and up - in the near future, TWC won't be able to compete at the 10-15mbs download rate.

It's going to be an interesting few years ahead, but I HATE to see the stability of the network go to hell because of all the rushing to upgrade/etc. Ah well...normal operations...

I'm also getting packet loss tonight. Been happening for the past few weeks. ALSO includes bandwidth loss...not just P/L. Not as bad as the guys in Manhattan, but bad. My guess is that engineers are taking down segments of the network to upgrade them. Se la vie...
--
Larry Seltzer larry@theseltzers.com
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wkpower @ 26th Sep 01:15AM:
Re: [TWC] NYC Slow Speeds

if this is true, then guess what. imma still gonna get fios and drop time warner faster than the speed of thought, when it becomes available of course. because if this is true, why didn't the reps just say that to us when we called in asking about why there are so many problems with the connection? because of incompetence, thats why. seems like no one is informed of anything and no one knows wtf is going on over there. all they'll tell you to do is unplug and replug your modem/disconnect router/schedule a tech to come out. as if i haven't already tried that eleventy billion times already. if they did know, whats with all the secrecy? why not just be straight? why all the hiding? as customer reps, shouldn't they be informed of this kind of "progress"?

frankly, i think they should give all of us the "upgraded" speeds for free. extra 14 or 25 bucks a month? no thanks.
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lseltzer @ 26th Sep 01:48AM:
Re: [TWC] NYC Slow Speeds

To be fair, RR is a MUCH better ISP than Verizon. It's not the last mile that counts...although heh..it does help, eh?

Once the connection is good locally, it's the routing to the public Internet that really makes a difference. RR is top of the line with that. It's the time warner last few miles that suck.

If FIOS had an offering EVERYWHERE right now for some price, Time Warner would either meet or beat it on price. Unfortunately, Time Warner has monopolies all over the place - they're the ONLY choice..unless you consider Verizon regular DSL a choice over RR.

First level NEVER helps. Their job is to get you OFF the phone. It's annoying. Just tell them you're doing it and don't do anything. Schedule a tech ASAP. Then it'll get escalated. There's absolutely nothing you can do...cept go to the NYC complaint section...file an issue with cable service...then a rep will call you and say - "Just call me when you have problems." Oh, NOTHING will get done, but at least you'll have this person to complain to. If you're REALLY lucky, you can get to know some inside techs.

But I gotta tell ya, it's NO DIFFERENT with FIOS issues, DSL, or other providers. Cablevision isn't any better when 'weird' stuff happens on their network. But major parts of their backbone are already upgraded, so they're not going to KILL off most of the customer base during upgrades.

I just sit and wait...no other choices.

Oh..and the October offerings are LAUNCHING Oct. 1, but not necessarily available everywhere October 1. You know how THIS goes...everyone will deny it..no one will know what you're talking about, then 3 days later, it'll be available. Time Warner's communication abilities are only slightly above Verizon's...and that's saying it all.
--
Larry Seltzer larry@theseltzers.com
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louist @ 26th Sep 05:14AM:
Re: [TWC] NYC Slow Speeds

There is NO WAY that the problem is with my equipment, or wiring. Here is what I get at 5 AM (usually about 9500) (I don't need it now)

If Larry Seltzer is right, RR is delivering terrible service MOST of the day (Half this measured speed) just so they can make adjustments so they can offer "premium" service and charge us $15 a month more. It is indeed time to send Roadrunner the appropriate message. Anyone here in Queens know the "Bronx Cheer"?
--
regards,

Lou
reply

ellegardenn @ 26th Sep 08:00AM:
Re: [TWC] NYC Slow Speeds

I doubt that they're poor stability is because of the "upgrades". Majority of the people on these forums are complaining how the internet is SLOW around peak hours... why would they be rewiring etc at peak hours? and also I doubt that RR techs work from 8pm ~ 12am. Road Runner honestly doesn't give a shit, most of the areas they provide service to don't have competition. They just take advantage of that and don't bother upgrading their lines as more people suscribe to get more $$$ :/.
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alienstout @ 26th Sep 09:51AM:
Re: [TWC] NYC Slow Speeds

Roger that. I seriously doubt the "upgrade" has anything to do with my crappy ping levels. I see Verizon trucks on Water St all the time at night now...fingers crossed X
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louist @ 26th Sep 10:55AM:
Re: [TWC] NYC Slow Speeds

I don't necessarily disagree with you, but to be fair, the kinds of changes that Larry is describing are mostly done in back office environments and not in the field on the cables themselves. To avoid daytime disruptions, they very likely do that kind of work during off peak hours, and would end that work before 5 AM to stabilize the network before the AM peaks begin.
--
regards, Lou
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ellegardenn @ 26th Sep 11:25AM:
Re: [TWC] NYC Slow Speeds

Well I've also had these problems since last april...
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louist @ 26th Sep 12:48PM:
Re: [TWC] NYC Slow Speeds

Me too. Up till April, I didn't see these extreme downward swings in delivered speeds for most of the day.
--
regards, Lou
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rebus9 @ 26th Sep 02:28PM:
Re: [TWC] NYC Slow Speeds

Chiming in where I wasn't invited, here's a typical day on 7/512 in the Tampa Bay RR market.

Can't say I agree with the latency reported by the test, though. Here's what pinging that server directly yields:

Reply from 66.187.177.19: bytes=32 time=29ms TTL=54
Reply from 66.187.177.19: bytes=32 time=27ms TTL=54
Reply from 66.187.177.19: bytes=32 time=28ms TTL=54
Reply from 66.187.177.19: bytes=32 time=27ms TTL=54

... which is perfectly normal between Tampa and Atlanta.

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ceelo4 @ 26th Sep 03:06PM:
Re: [TWC] NYC Slow Speeds

whats with these slow speeds in flushing (11354), the cable guy just came and replaced my modem/coaxial wire and it was fine for a couple of minutes. After he leaves its all downhill, still spiking and cannot play games.
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ellegardenn @ 26th Sep 05:20PM:
Re: [TWC] NYC Slow Speeds

I like how I spend about 30 min a day on these forums hoping that someone will find a solution to RR's poor service.. and now that I think about it I think they're the only ones that CAN fix it :[ Nothing we do, or say will fix our situation :/ Let's just hope that fios will avaliable to all of the US states sometime soon lol
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wkpower @ 27th Sep 12:18AM:
Re: [TWC] NYC Slow Speeds

theres been a verizon truck (sometimes even 2 trucks) thats up the block from me for almost a month now i think. doing something underground and they are there almost 24/7. i smell fios...

its also when my speed problems started happening....coincidence? or verizon's new marketing plan? lol
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potatomato @ 27th Sep 03:55AM:
A Straight Answer from my Time Warner rep at 3:30AM

»A straight answer from my Time Warner rep at 3:30AM
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louist @ 27th Sep 02:16PM:
Time for a change

This thread is full of evidence to help define the probable cause of the poor speed delivery by RoadRunner. Some of us are relatively unscathed and are getting good results. Many of us are experiencing time- related poor delivered speeds and often experiencing strangely bad pings. This has been going on since April and there is no resolution in sight.

Strangely, although RR claims that it must be our Wiring; our Modem; our Router; our internal Wiring and or our Computer, we have ample evidence to indicate that for most of us the answer is “none off the above”. Why do we know that? Because many of us report that under very narrow time related circumstances (such at 5 or 6 AM) and ONLY at those way off peak times, we do get excellent download speeds. This happens without our changing ANY of the elements that RR is suggesting are the problems. What does this mean?

To me this means that the problem very simply stated is that RR is failing to deliver. That failure is directly related to congestion on their network. Whether it is related to their routing plan, their network management efficiency, inadequacy in the capacity of their equipment, etc. is not material. They are not delivering for reasons that are their responsibility.

SO what can we do? We can test and verify that our own set up is not the culprit and then sit and wait because there is nothing else we can control to correct the problem. Since this is going on since April, Roadrunner is clearly in no hurry to solve the problem so we will probably be waiting for the foreseeable future.

I have previously counseled patience in this forum. I am no longer willing to follow that advice. I have ordered FIOS as a replacement for RoadRunner. (FIOS has been available in my neighborhood for some time, but I was reluctant to just dump RoadRunner without giving them a chance to correct the situation).

I promise to report back here on the experience I have with Verizon on the order, the installation and the commencement of service. I’ll report the good and the bad without enhancement.
--
regards,

Lou
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louist @ 28th Sep 04:29PM:
Re: [TWC] NYC Slow Speeds

Well, here goes!

Fios was installed today. Technician showed up just after 8:00 AM. Nice guy, friendly and informed. He took his time, worked neatly and frankly did a great job. (I was expecting some "agita", but really, there was none.)

Here is the first test I did on FIOS:

I'll report more when I have time (am at work.)

Here is a test from Speedtest.net

For comparison, here is a RoadRunner test from last evening:

(OOPS: I cannot get them because I am on a different IP address. It was about 2800 down and 460 up)
--
regards,

Lou
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ellegardenn @ 28th Sep 04:59PM:
Re: [TWC] NYC Slow Speeds

wow your up is better than my down on week nights :[ lol WHERE YOU ARE FIOS!?!?!?
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louist @ 28th Sep 05:10PM:
Re: [TWC] NYC Slow Speeds

Yes I had FIOS installed today. IN NYC the Standard is 20megs/5 megs. They have cheaper offers also.
--
regards, Lou
reply

SB7785 @ 29th Sep 01:11PM:
Re: [TWC] NYC Slow Speeds

Lucky you, Lou. Those are nice speeds. I remember reading your problems for months, that you can only achieve speeds at very early morning hours. I'm glad FIOS provided a solution for you. Hopefully it can for ALL OF US! Until then, we wait... :(
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SRF26 @ 29th Sep 01:30PM:
Re: [TWC] NYC Slow Speeds

Lou: What is the cost for the various FIOS broadband plans?

TIA...JL
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SB7785 @ 29th Sep 02:52PM:
Re: [TWC] NYC Slow Speeds

»www22.verizon.com/content/consum···ices.htm
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louist @ 29th Sep 03:43PM:
Re: [TWC] NYC Slow Speeds

I have their "Double Play" (Internet and phone.) Internet at 20/5. It is $65/month combined for the first 7 months after a first month which is free. After the 8th month it will go up to $84 combined. The Internet portion is essentially $30 a month for the first 8 months and $49 thereafter.

I was previously paying $45 a month to TWC- Roadrunner for the Internet portion of the service. Internet speeds were supposed to be 10 Megs down/512K up in a combined plan with Cable TV. Problem is that since last April, we typically only got about half the RR download speed actually delivered.

For now I am maintaining TWC Cable TV because Verizon cannot offer FIOS TV in our area due to franchise licensing laws.
--
regards, Lou
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louist @ 1st Oct 08:37AM:
Re: [TWC] NYC Slow Speeds (Good Bye to you all and Good Luck)

We ordered Verizon “Dual Play” Internet and Phone FIOS via internet on Tuesday. 9/25. They offered installation date of Thursday. I chose to delay the installation date till Friday, 9/28. We received at least 3 calls from Verizon on Wednesday and Thursday confirming the installation date and making sure someone would be home.

The installation tech showed up at about 8 AM on Friday. He was friendly, communicative and professional. I asked him to install the ONT in my attic near where my current phone lines enter the house. He was more than happy to oblige my requests.

The total install took about 5 hours. Phone service was very momentarily interrupted as expected. He spent most of the time running the wiring and installing the equipment in my attic. He installed the router downstairs and a few moments later, internet service came on line. (We ordered the 20/5 service and generally get about 20.6 Megs down and 4.7 Meg up).

The only hitch was that he was unable to get his SW application to correctly provide me with my primary ID and Password (Used for user account maintenance and to set up the sub account email addresses and passwords. He tried several times and gave up. He gave me a customer service phone number to get help. It turned out to be the wrong number (DSL not FIOS service), but they routed me immediately and the service was excellent. All done in a ten minute call.

The free router has 4 hard wired 100 base ports and has wireless support with both WPA and WPA2, but they are set up default to WEP. No big deal for informed users to adjust to personal preferences.

So in summary: We suffered along with many of you since last April with sporadic service and congested Roadrunner facilities, poor customer service and a lack of improvements. We were reluctant to change because of the pain of change and because we realize that all services occasionally stumble. We gave Roadrunner 6 full months to straighten itself out and it did not.

The cost of change was nominal. Installation and the new router were free. The cost is lower first year because of the discounts. Thereafter, it is about on par. The actual pain of making the change was surprisingly little. Frankly If I knew it would be this easy and trouble free I would have switched months ago.

I am posting this not to gloat, but to inform the readers of this thread. I do hope for those of you with no choice but Roadrunner that they fix their problems soon and provide you with decent service. For those of you with choice, you now have an example of how the switch went for someone else. Perhaps it will encourage you to make the move.

For those of you left with Roadrunner: I hope that my defection and those of others who can and do switch will send a strong message to the management of the Roadrunner Service at Time Warner-NYC. If they lose enough customers (And you know that they at least watch those statistics because they tie to revenues) they will inevitably take corrective action and finally provide better service to those of you who don’t choose to switch or do not have an alternate choice.

This is my family’s “Declaration of Independence” from Roadrunner. Our best wishes to you all.

Good Bye and Good luck!
--
regards, Lou
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daeggi @ 2nd Oct 11:01PM:
Re: [TWC] NYC Slow Speeds (Good Bye to you all and Good Luck)

Can't wait to dump RR. Seems like FIOS are hitting bayside area... few more miles and we are in!
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anon @ 2nd Oct 11:24PM:
Re: [TWC] NYC Slow Speeds (Good Bye to you all and Good Luck)

if im not mistaken they started working on fluhing late summer for FiOS
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louist @ 3rd Oct 05:14AM:
Re: [TWC] NYC Slow Speeds (Good Bye to you all and Good Luck)

I am in Bayside Hills (Post office calls 11364 "Oakland Gardens".) Check their website. It may be available to you now.
--
regards, Lou
reply

Octane097 @ 3rd Oct 12:30PM:
Re: [TWC] NYC Slow Speeds

I am writing Dick Parsons, Time Warner's CEO, as we speak. His address is:

Mr. Richard Parsons
Chief Executive Officer
Time Warner
1 Time Warner Center
New York, NY 10019

Here is the text of my letter. Feel free to use as a draft. I am also going to paste my letter in the TWC contact form, which is here: »https://www.twcnyc.com/index2.cfm?c=cust···_us_kana

Dear Mr. Parsons:

I am writing to bring to your attention a serious matter which I am seeking to get resolved immediately.

My family has been Time Warner customers for 8 years. Personally, I have been with your company for one year. I pay roughly $140 for your cable and internet (Road Runner) services.

Over the past few weeks, I have been experiencing serious network issues with your internet service during peak times between the hours of 8 PM and 12 AM. In this window, my ping times to servers are extremely high and my bandwidth is also negatively affected.

For your information, I have attached several items to prove my case. The first is a traceroute of a New York IP at 10:30 PM on October 2. The second is a traceroute of the same IP at 8:30 AM on October 3. You can clearly see the difference.

This seems to not be an individual issue but a neighborhood issue. Your nodes on the Upper West Side seem to be overcrowded during these peak times. Simply put, your infrastructure does not seem to be able to handle your userload. Other people in my area have complained about this as well. For your information, I have attached several pages of forum posts from dslreports.com, one of the most respected online communities for consumer broadband, where your customers report and discuss this very same problem.

I am asking you to please get back to me as soon as possible with information on how you plan to solve this problem and with a timeline of when I can expect this issue to be resolved.

Thank you for your attention to this matter. I can be reached at any time at (917) 359-7757.

Sincerely,

Dan J. Berger
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wkpower @ 3rd Oct 06:07PM:
Re: [TWC] NYC Slow Speeds

said by Octane097 :

I am writing Dick Parsons, Time Warner's CEO, as we speak. His address is:

Mr. Richard Parsons
Chief Executive Officer
Time Warner
1 Time Warner Center
New York, NY 10019

Here is the text of my letter. Feel free to use as a draft. I am also going to paste my letter in the TWC contact form, which is here: »https://www.twcnyc.com/index2.cfm?c=cust···_us_kana

Dear Mr. Parsons:

I am writing to bring to your attention a serious matter which I am seeking to get resolved immediately.

My family has been Time Warner customers for 8 years. Personally, I have been with your company for one year. I pay roughly $140 for your cable and internet (Road Runner) services.

Over the past few weeks, I have been experiencing serious network issues with your internet service during peak times between the hours of 8 PM and 12 AM. In this window, my ping times to servers are extremely high and my bandwidth is also negatively affected.

For your information, I have attached several items to prove my case. The first is a traceroute of a New York IP at 10:30 PM on October 2. The second is a traceroute of the same IP at 8:30 AM on October 3. You can clearly see the difference.

This seems to not be an individual issue but a neighborhood issue. Your nodes on the Upper West Side seem to be overcrowded during these peak times. Simply put, your infrastructure does not seem to be able to handle your userload. Other people in my area have complained about this as well. For your information, I have attached several pages of forum posts from dslreports.com, one of the most respected online communities for consumer broadband, where your customers report and discuss this very same problem.

I am asking you to please get back to me as soon as possible with information on how you plan to solve this problem and with a timeline of when I can expect this issue to be resolved.

Thank you for your attention to this matter. I can be reached at any time at (917) 359-7757.

Sincerely,

Dan J. Berger

not just upper west side. try all of manhattan. as far as i know, it literally is all over manhattan. been hearing people from all over the borough posting about their horrible speeds. uptown, midtown, downtown, lower east, upper west, everywhere. at this point they are literally robbing us.
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Bytezboy @ 3rd Oct 06:29PM:
Re: [TWC] NYC Slow Speeds

Yup, I'm in lower east side. They have the nerves to increase the speeds whilst not making sure the network has the capacity to handle the user load. WTF!!! :mad: :uhh:
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NYC Girl @ 4th Oct 06:23AM:
Re: [TWC] NYC Slow Speeds (Good Bye to you all and Good Luck)

Happy surfing with FIOS, take care! :)
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louist @ 4th Oct 07:30AM:
Re: [TWC] NYC Slow Speeds

said by nocbrute :

"Every call always ends with me saying, "Would you like to come to my joint neighborhood cable canceling party when Verizon Fios comes to my neighborhood? I have about 10 friends that are going to get together and when Fios comes out by us, we are going to make one phone call and cancel our services one by one. It will be one of the highlights of my entire life."

I just remembered your posting. It is still hilarious. We are having our block party. Unfortunately my neighbors aren't coordinating their calls, But they are making them!
--
regards, Lou
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wkpower @ 4th Oct 11:19AM:
Re: [TWC] NYC Slow Speeds

anyone else been getting slow speeds the pat 2 days? not just during peak hours but also during the day. in the morning, afternoon, whenever. its sporadic though. sometimes i would get max, sometimes barely even 1mbps. lower east side, manhattan. anyone else? this started happening after the "upgrade". hard to believe its actually worse than it was before. well, not that hard to believe.
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sheik28 @ 4th Oct 08:50PM:
Re: [TWC] NYC Slow Speeds

Zip 10010 and I havent had any problems.

Upload limited by QoS

ellegardenn @ 4th Oct 09:33PM:
Re: [TWC] NYC Slow Speeds

Hey Octane097, if I remember correctly you had a RR technician come over to your apt tonight? How did that go?
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wkpower @ 4th Oct 10:29PM:
Re: [TWC] NYC Slow Speeds

as of 10:29pm my upload speed is completely shot. i can't even complete the speedtest to post my speeds. my down is about 5mpbs though. weird.
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lseltzer @ 5th Oct 04:08PM:
Re: [TWC] NYC Slow Speeds

There are MAJOR upgrades going on right now. Time Warner now offers services UP to 20mbs down and 1mb up. That means...TRAFFIC, congestion, outages, and other problems as they try to build out the backend and 'fix' the larger demand for bandwidth. Too many people, not enough upgrades already in place, and 'little problems' all over the network means that in some places, service will be perfect and in others, horrible. You'll see throughout the day as the engineers take down a section and re-route traffic to another segment, traffic on that new segment is AWFUL - inreased ping times/latency, slower downloads, etc.

Too many potential issues to list in a message, but let's just say that it's not a 'simple thing' upgrading the infrastructure. Short of suing the company with class action suit, I don't see Time Warner acting on anything other than what they're already doing - upgrading the network piece by piece while keeping it running in some form or another 24/7. Even that last part doesn't happen 100% of the time...parts go out of service.

They're trying to get ready for the 50/50 era - coming in just a few short years from now. People will have 50mbs down AND up from cable, FIOS, everyone. This is some marketing plateau. So to get there, we all have to go through awful upgrades.

What bothers me the most is the same as driving around NYC in construction zones that have existed for more than a decade: WHEN, if ever, will it be finished!

Cablevision is a bit ahead of the game, but that's another story. FIOS is WAY behind at deployment, but so far, they're handling the increased demands on the network..probably BECAUSE they aren't 100% rolled-out yet. OH WELL.

I JUST upgraded to Road Runner EXTREME - 20mbs down and 1mb up. I can confirm that I AM getting 1mb up...but the download is maxing out at between 10 and 11mbs. Right now, it's at 3.5mbs - another lovely 'problem' in the network somewhere.

When will this end? About a year ago, some said it would end APRIL of this year. BZZZZZZZ. Nope.

Others have suggested that the upgrades will be finished sometime this spring. I won't hold my breath. If FIOS becomes available, I'll STILL take it because it will be:

1) cheaper
2) faster
3) less congested

As for television services, I'm sticking with Time Warner until they come up with something else. NOTE: I'm in a 2-year plan now, so they can charge me upwards of $75.00 to 'cancel' the 2-year contract. Being that my monthly bill is already $135.00, big whoop.

Larry Seltzer
--
Larry Seltzer larry@theseltzers.com
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anon @ 5th Oct 09:18PM:
Re: [TWC] NYC Slow Speeds

This is the speed that i get must of the time.

wkpower @ 6th Oct 05:09AM:
Re: [TWC] NYC Slow Speeds

said by lseltzer :

There are MAJOR upgrades going on right now. Time Warner now offers services UP to 20mbs down and 1mb up. That means...TRAFFIC, congestion, outages, and other problems as they try to build out the backend and 'fix' the larger demand for bandwidth. Too many people, not enough upgrades already in place, and 'little problems' all over the network means that in some places, service will be perfect and in others, horrible. You'll see throughout the day as the engineers take down a section and re-route traffic to another segment, traffic on that new segment is AWFUL - inreased ping times/latency, slower downloads, etc.

Too many potential issues to list in a message, but let's just say that it's not a 'simple thing' upgrading the infrastructure. Short of suing the company with class action suit, I don't see Time Warner acting on anything other than what they're already doing - upgrading the network piece by piece while keeping it running in some form or another 24/7. Even that last part doesn't happen 100% of the time...parts go out of service.

They're trying to get ready for the 50/50 era - coming in just a few short years from now. People will have 50mbs down AND up from cable, FIOS, everyone. This is some marketing plateau. So to get there, we all have to go through awful upgrades.

What bothers me the most is the same as driving around NYC in construction zones that have existed for more than a decade: WHEN, if ever, will it be finished!

Cablevision is a bit ahead of the game, but that's another story. FIOS is WAY behind at deployment, but so far, they're handling the increased demands on the network..probably BECAUSE they aren't 100% rolled-out yet. OH WELL.

I JUST upgraded to Road Runner EXTREME - 20mbs down and 1mb up. I can confirm that I AM getting 1mb up...but the download is maxing out at between 10 and 11mbs. Right now, it's at 3.5mbs - another lovely 'problem' in the network somewhere.

When will this end? About a year ago, some said it would end APRIL of this year. BZZZZZZZ. Nope.

Others have suggested that the upgrades will be finished sometime this spring. I won't hold my breath. If FIOS becomes available, I'll STILL take it because it will be:

1) cheaper
2) faster
3) less congested

As for television services, I'm sticking with Time Warner until they come up with something else. NOTE: I'm in a 2-year plan now, so they can charge me upwards of $75.00 to 'cancel' the 2-year contract. Being that my monthly bill is already $135.00, big whoop.

Larry Seltzer

5am right now and my modem is back up. its been down and up for the past 2 days. comes up and works fine for a couple hours then dies again for a couple hours. and now its back up. at 5AM.

so time warner is doing a complete rehaul of the system? this is why we've been getting problems? and this is why my speeds have turned to complete crap, even worse than before, after this 10mbps "upgrade" that i got? right now it is literally worse than dialup. when it works at 100%, it only works for about 2-3 hours. then after that it literally becomes worse than dialup. i just want the old speeds back. even though it was horrible during peak hours, at least it worked.

and you're saying this might last until the freakin SPRING?? you're telling me my connection is gonna be dying left and right and then coming back up at random hours like at 5am until the freaking SPRING?? utterly ridiculous.

another thing, if tw really is doing a complete system overhaul.....WHY THE HELL DO THEY NOT LET PEOPLE KNOW?!?!? especially the people that call in and tell them they have problems with their connection. they don't even MENTION that there are any problems or that they are upgrading. everytime i've called in, which must be at least 20 times this past month, not one rep has mentioned to me that there is an upgrade going on. i've even talked to some supervisors, not a word from them either. all i want to know when i call in is if they can fix the problem and if they can't, WHY THE HELL NOT. that's all i want to know. why won't they provide straight answers? shouldn't they let their customers know that there is something wrong? wouldn't they think that would ease the customers curiosity and frustration? wtf are they thinking?

one more thing Larry, how do you know all this? do you know someone working in time warner or something? or did you speak extensively about this problem with someone from time warner?

sorry for huge post/rant but i just needed to get this off my chest. and now i shall goto bed because Larry's post has eased my mind a bit and at least now i have an idea of what is going on with the whole damn system, no thanks to time warner.
reply

lseltzer @ 6th Oct 10:12AM:
Re: [TWC] NYC Slow Speeds

Well..about a year and a half ago, I began posting when ALL of this 'stuff' began. Time Warner started the first of these major upgrades and brought us up from 2mbs/384k to 3mbs/512k. Then it went to 3mbs/512k, then 5mbs/512k, then 7mbs, then 10mbs, all the time not increasing the upload cap.

Of course, during ALL of these upgrades, many people experienced SO many problems. Lots of us called in on a regular basis, some of us called in complaints via the NYC online complaint form for utilities...but most of the problems came and went, then came back again.

Various technicians came to my home with different explanations as to what was going on. People in the public relations department of Time Warner seemed to know a bit more, and then 3rd level technical support people seemed to know more.

So this is not new and my experience with Time Warner/RR in NYC goes back over 6 years. I was one of the first households to get cable Internet once they released the product. I got to speak with some inside top optical technicians. Oh..er..and I'm an IT consultant and have my own business, so the concepts of how they do things are pretty clear to me.

If your modem is going up and down all the time, there's probably a signal issue either in your home or on the NODE. There are slightly complicated ways to check the upstream/downstream signals on your modem using your computer. If you plug RIGHT into the modem and change your IP address manually to 192.168.100.100, then type in a web browser: »192.168.100.1, I believe you will get the modem's webpage. In that page is an advanced tab..or button - I don't recall.

Anyway the numbers should be somewhere in the 57-60DB range (I may be off here) for the downstream and -6 to +6 DB range for the upstream...again, not 100% positive. But perhaps you can post those numbers? That would help.

How is your TV service? Does it go in and out with the modem, or is this JUST Internet dropping?

I'm coming in late here and haven't read your other posts.

If the modem is on all the time and then you get bad speeds, that's the problem. If the modem keeps dropping, there's a localized issue going on with you that they have to fix. A tech. needs to come out and test the signal coming into your house/apt. Once that signal is verified to be within the correct range, then they test the modem. If all is ok, the problem gets escalated OUTSIDE. Of course, if they detect a signal problem coming into your place, then it immediately gets escalated to an outside tech. who checks the pole and the outside AMP (there's another shared BOX somewhere nearby with many others hooked in). So if there's a problem on the NODE that you're physically connected to, then everyone else on that node may be experiencing the same problem. Heck, squirrels chew threw cables, AMP boxes get filled with water...car services broadcast too strongly - yeah, believe it or not - and any number of issues out there can be causing your problems. But it has to go through this process. Once the guys OUTSIDE have it, it's usually fixed within a day. They can escalate to the PLANT technicians, who can then escalate to a Plant Manager, no matter how big or weird the issue. These days, once it gets that high, it's always resolved.

From what you're describing, it's not a general issue, but something specific.

BTW...I'm getting upwards of 14mbs down and 973kbps up at 3AM...for whatever that's worth. My modem is configured for 20mbs, but I'm maxing out at 14. Ah well. :)

Larry Seltzer
--
Larry Seltzer larry@theseltzers.com
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Delita @ 7th Oct 09:12PM:
Re: [TWC] NYC Slow Speeds

My cable internet has been going on and off for the past 2 weeks. It's not the modem and it's mostly massive amounts of time-outs. Some going on for hours at a time. Otherwise I've never had problems with it. It first came to my attention when I received an IM from a friend that lived in Manhattan asking if my Roadrunner has been going out. Just at that point, I tried to reply to him and my internet went out. Apparently he called a tech over yesterday or something and I haven't heard from him yet. At this very moment I'm not even sure if this post will go through because my internet just went to crap.
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JSY @ 7th Oct 10:18PM:
Re: [TWC] NYC Slow Speeds

This major upgrade thingy - I mean, is there a certain time limit for this or is it like last year when they posted that there would be network issues to 2007 on their Network Status page?

I've generally been mum with my speed issues this year - as it has stayed mainly around 9mbs and in peak times, maybe dropping to 7mbs or something, but not all the time. However, this last week or so - I've been constantly running around 1mbs-4mbs download all day and night - much like so many people have also reported.

It is indeed frustrating compounded by the horrible cryptic messages on the Network Status page. You just get that impression that no one really cares over there.
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Octane097 @ 8th Oct 12:19AM:
Re: [TWC] NYC Slow Speeds

i dont care what kind of upgrades they're doing. ruining our service in the process is not an option. It's called PLANNING.
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ellegardenn @ 8th Oct 01:12AM:
Re: [TWC] NYC Slow Speeds

I don't know about you guys but after this so called "upgrade" it only appears that I lag TWICE as hard as I used to. I hate how I literally spend 30min a day on this forum hoping that someone will come up with good news or with a solution.
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wkpower @ 8th Oct 01:48AM:
Re: [TWC] NYC Slow Speeds

said by ellegardenn :

I don't know about you guys but after this so called "upgrade" it only appears that I lag TWICE as hard as I used to. I hate how I literally spend 30min a day on this forum hoping that someone will come up with good news or with a solution.

yea i had the same problem as you elle. up until saturday that is. my internet was going up and down and lagging really really bad for the whole week ever since the "upgrade". i think since the upgrade (monday), i've had 2 days worth of time that my internet was completely dead.

then early saturday morning at 5am, it seemed to have been fixed. all day saturday and today, sunday, it's been running at an acceptable rate, except during peak hours of course. peak hours still have problems. also, as the day progresses, the speeds get worse and worse. but at least it works. so basically as of right now, i get the best speeds during early morning hours 2am to 11am or so. then it gets worse and worse. during peak hours, 7-12 i get 1.5mbps tops.

i'm just glad its working now. still gonna switch to fios when its available though.
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sheik28 @ 8th Oct 10:17PM:
Re: [TWC] NYC Slow Speeds

Zip 10010
reply

neoimpulse @ 8th Oct 10:40PM:
Re: [TWC] NYC Slow Speeds

DjVaGGo @ 9th Oct 08:12PM:
Re: [TWC] NYC Slow Speeds

zip 11105

not bad for 8pm
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ellegardenn @ 9th Oct 10:04PM:
Re: [TWC] NYC Slow Speeds

Zip: 10025

Yeah not bad for 10:00 pm....
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mrdowns @ 9th Oct 10:11PM:
Re: [TWC] NYC Slow Speeds

Hey all,

I'm in area code 11215, and for the past few days, I've been getting really bad packet loss on 24.29.119.114. (see image)

I don't know all that much about network voodoo, but what's confusing me here is that the packet loss is in the middle. Typically I've found that the PL percolates back to the original hop. But that's somewhat beside the point.

I wondered if anyone else was experiencing the same problem, and if anyone had advice about calling Time Warner up about this. I know they're pretty condescending on the phone, and thought someone might know a trick for getting past the lower screening levels of tech support.

This is resulting in speeds good enough to browse the web, but the MMO player in me is grumpy. I'm guessing that means most people haven't called to report this.

Thanks for any help on this! Sorry for not reading through the whole thread.

DjVaGGo @ 9th Oct 10:20PM:
Re: [TWC] NYC Slow Speeds

said by ellegardenn :

Zip: 10025

Yeah not bad for 10:00 pm....

Seriously...it isn't right how TWC is treating it's Manhattan customers...and I do wish all of you with RR issues get them resolved soon...because if I had that problem...and I was paying the same as those that get 10/512...then *censored*.....lol
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NYC Girl @ 9th Oct 11:10PM:
Re: [TWC] NYC Slow Speeds

YIKES :mad:
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anon @ 9th Oct 11:19PM:
Re: [TWC] NYC Slow Speeds

Oh yes. This is me on a good night.

I've just put in a request for my service to be changed over to »www.nyct.net/ .

I've had enough of RR and TWC's bull**** excuses.
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Octane097 @ 9th Oct 11:57PM:
Re: [TWC] NYC Slow Speeds

apallohadas, changing to another ISP WON'T do anything. I have tried all three that TW offers. it's TIME WARNER, not the isp's.

another update: I emailed tw tech support from their website. they called me. made an appt to call me back during peak hours yesterday. They never did. So they're liars too.
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anon @ 10th Oct 08:55AM:
Re: [TWC] NYC Slow Speeds

they are buch of ass holes man i dont no wat to do this is pissing me off fuckin time warner suxxxxxxxxx
wen are they gona fix this dam shit its been like 4 months
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anon @ 10th Oct 10:12AM:
Re: [TWC] NYC Slow Speeds

From doing my own traces, the problem looks like it's on RoadRunner's end.

I'm now with the new provider and if that sucks balls too then I'll keep looking for alternatives.
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anon @ 10th Oct 10:21AM:
Re: [TWC] NYC Slow Speeds

how did you change your provider and does cost the same ?
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anon @ 10th Oct 10:24AM:
Re: [TWC] NYC Slow Speeds

This is wat i get in the mornings and after 12 o clock its horrible
IM IN FLUSHING NY
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ellegardenn @ 10th Oct 10:30AM:
Re: [TWC] NYC Slow Speeds

So I just had a tech come over and as soon as he comes in he sees my cable amp, lecturing to me how it's bad. I say I've ran several speed tests, checked signal levels, power levels with and without it and overall EVERYTHING works better with the cable amp. So he checked himself and of course I was right :) and he tells me he can't fix the problem unless the problem is occuring... and just leaves. Thanks Road Runner for nothing... AGAIN, I told the tier 1 guy that assigned me a tech that I DON'T want another FUCKING tech coming over to tell me something I didn't know. YET he ignored my response and had him come over, I seriously just want road runner to go bankrupt, worthless ISP. I am just raged with anger at this point, I've been patient for 7 months.
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anon @ 10th Oct 10:34AM:
Re: [TWC] NYC Slow Speeds

7 months holly shit i got the service 3 months ago its been going on since then 7 months damm wtfff is time warner doing
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ellegardenn @ 10th Oct 10:47AM:
Re: [TWC] NYC Slow Speeds

I don't know in what borough you live in but I'd suggest switching ISPS because Road Runner won't fix this for a long ass time. Have you even noticed that 95% of the people that post in these forums are from NYC, specifically Manhattan simply because they know FiOS won't be available for us for another couple of years. So they choose to take advantage over that, and save money while they provide other areas where competition is fierce with AMAZING connection.
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anon @ 10th Oct 10:50AM:
Re: [TWC] NYC Slow Speeds

yes i m in Flushing NY
Which isp u switched 2 i have isp from earthlink but provider is timewarner
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ellegardenn @ 10th Oct 10:52AM:
Re: [TWC] NYC Slow Speeds

Oh I meant you should but it seems like you already have. I unfortunately have the option of only switching to verizon DSL with 3.0mbps :\ I may consider switching to that by the end of the month.
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anon @ 10th Oct 11:36AM:
Re: [TWC] NYC Slow Speeds

yes i have i had dsl before this 3megs with verizon but i wanted 2 get higher speed didt no fuckin time warner is like shit
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anon @ 10th Oct 12:15PM:
Re: [TWC] NYC Slow Speeds

Guys we should do something about it time warner cant treat us like that wtfffff we live in ny not some fucking village
les do something or atleast tell me something that i can do lol
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SB7785 @ 10th Oct 04:56PM:
Re: [TWC] NYC Slow Speeds

TWSux, first of all, calm down. Let's keep the thread clean. All of us here know TW sucks.

As far as what you can do - start with the basics. Meaning, check on your end to see if you're the problem, though I'm 99% sure you're not. Look at your modem diagnostics to make sure you're within the acceptable ranges. There is another thread here on DSLReports about the ideal ranges.

Second, if your modem diagnostics are ok, then unfortunately you're stuck like the rest of us. The on saving grace about Cable is that its month to month. When you say your speeds are bad, how bad are we talking, less than 3mb down during peak? If so, you may want to switch the Verizon DSL's 3mb package. I don't think they offer higher than that.

Also, you can do as I do, and PRAY FIOS comes to your area soon. I'm one of the lucky FEW that get good, stable speeds from RR. But you better believe I'm already on Verizon's FIOS notification list, I check about once a month for the hell of it. The day its available, I'm dropping TW like a bad habit.

We're all frustrated here, and we understand your feelings. If TW is as bad as it sounds for you, DSL may be the better option. Good luck.
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anon @ 10th Oct 05:38PM:
Re: [TWC] NYC Slow Speeds

this is my speed at 5: 30 pm IM in flushing NY
and it gets worst trust me i dont even get a 1 meg later on
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ellegardenn @ 10th Oct 05:55PM:
Re: [TWC] NYC Slow Speeds

lol start a RIOT outside of the TWC STORE >:D
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anon @ 10th Oct 06:06PM:
Re: [TWC] NYC Slow Speeds

Yeah lol les do it may b then they will consider fixing it
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anon @ 10th Oct 07:00PM:
Re: [TWC] NYC Slow Speeds

This is at 7 Pm NICE RITE lol
MAN I M Fed up of this crap
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sheik28 @ 10th Oct 08:50PM:
Re: [TWC] NYC Slow Speeds

Upload limited by QoS

Zip 10010
reply

Nymostwanted @ 10th Oct 08:52PM:
Re: [TWC] NYC Slow Speeds

Really aggravating!

anon @ 10th Oct 08:59PM:
Re: [TWC] NYC Slow Speeds

Nymostwanted dam bro urs is worst then mines where u at?
I m in flushing
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anon @ 10th Oct 09:01PM:
Re: [TWC] NYC Slow Speeds

My download speed and pings to the outside world consistently go to hell between 7pm and 2am, and then everything's ok after 2am. Is there anything I can do?
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anon @ 10th Oct 09:06PM:
Re: [TWC] NYC Slow Speeds

ardesco every one has the same problem buddy there is nothing you can do. they only ppl who can do something is time warner but they are not!!!!!!!!!!!!!!11
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anon @ 10th Oct 09:08PM:
Re: [TWC] NYC Slow Speeds

That's my speedtest at 9PM.

I haven't gotten that kind of speed 1) ever and 2) not even close since in the past few months.

We'll see how it goes.
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anon @ 10th Oct 09:11PM:
Re: [TWC] NYC Slow Speeds

THis is mine uploade is greater then download wtff!!!!!!!!
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anon @ 11th Oct 01:55AM:
Re: [TWC] NYC Slow Speeds

For reference, this is my ping and down/up around 2am.
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anon @ 11th Oct 08:51PM:
Re: [TWC] NYC Slow Speeds

Uptown Manhattan.

ceelo4 @ 11th Oct 09:27PM:
Re: [TWC] NYC Slow Speeds

9:25pm in flushing
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anon @ 11th Oct 09:54PM:
Re: [TWC] NYC Slow Speeds

anon @ 11th Oct 09:55PM:
Re: [TWC] NYC Slow Speeds

forgot to say this is @ 9:52pm Greenpoint, Brooklyn.
reply

sheik28 @ 11th Oct 10:27PM:
Re: [TWC] NYC Slow Speeds

Upload imted by QoS
Zip 10010
reply

ceelo4 @ 11th Oct 11:31PM:
Re: [TWC] NYC Slow Speeds

606ms...
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gunit111 @ 12th Oct 12:20AM:
Re: [TWC] NYC Slow Speeds

celo holly shit dude 606 where u at in flushing im on kissena blvd and holly ave
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Nymostwanted @ 12th Oct 06:09PM:
Re: [TWC] NYC Slow Speeds

Doing better in Inwood (10040)

mario44222 @ 12th Oct 09:27PM:
Re: [TWC] NYC Slow Speeds

Dunno, my upload speed is fine but download sucks.. and I have 20/1

anon @ 12th Oct 09:45PM:
msg deleted

deleted by a moderator
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erniegs @ 13th Oct 12:34PM:
Re: [TWC] NYC Slow Speeds

Installed RR-Turbo Friday, October 12. Was sold 15kbps down, have received 13kbps 3 times....most tests average 8kbps. I'll give it another week before cancelling.... Anyone using RR-Turbo - It is relatively new in my area.

Customer Service transferred me to another level -- Michael very strong India dialect.....I ask if he was in India - he sharply stated Columbus, Oh, I asked where he was again an he almost went off on me........ He made several mistakes, I was told RR Customer Services is located in the states....anybody know this as fact.

ErnieGs
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JSY @ 13th Oct 12:44PM:
Re: [TWC] NYC Slow Speeds

A recap on my earlier post, after wrangling with TWCNYC over the phone again, they determined that my signal was too low and they sent a tech over to check the signal. I wasn't going to be home, so I had a non-tech savvy friend stay to wait for the guy figuring that he'll check the signal, etc. I missed him by 5 minutes after he left. Apparently he came, looked at the modem and saw the lights blink properly, and said everything was okay and left. WTF! This is so typical and epitomizes what everyone thinks of TWCNYC service! He was supposed to check the line signal. I called TWCNYC and complained and they sent another tech the following day and I made sure I was there.

Anyway, that was all fluff above - I just wanted to gripe about it. However - the new tech checked the signal and it was low. Went to check the wiring outside the house and discovered that for some reason the line was split with the other connection going nowhere. He removed that, and I think he fiddled with something else out there and came back in. Replaced the modem and viola, the speed issue was fixed.

So, I guess my current issue was not what I expected - but rather something regarding the wiring outside my house that caused a low signal that resulted in low speeds. Now, I know that I've had issues in the past where I think it was purely load related so it'll be interesting to see if that comes back, but so far - it's been ok.

Interesting enough, this time last year - I experienced very low 1mbs download speeds and it turned out it was my old Toshiba modem from 7 years ago.

Frankly, I guess I never really considered that a low signal could cause my slowdown. I sort of assumed that if my modem connected - that the signal was adequate.

Still, too many horror stories for the money that we all pay, though. There should be something out there to limit how much they can oversell their service.
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anon @ 13th Oct 12:45PM:
Re: [TWC] NYC Slow Speeds

its nocbrute, uh actually there is ONE thing you guys can do, although it will not work unless ALL of you do it.

I suggest we all spam mail the CEO, and he address this problem quicker.

We can all email the CEO saying if he doesn't fix this, we will cancel. It will work, im sure.. but only if we ALL do it.
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JSY @ 13th Oct 12:46PM:
Re: [TWC] NYC Slow Speeds

said by jayyy :

THis is mine uploade is greater then download wtff!!!!!!!!

Damn, that just is not right!!!
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anon @ 13th Oct 12:47PM:
Re: [TWC] NYC Slow Speeds

for the record this has been going on for well over a year, now its only widespread.

Their nodes are congested yet they're trying to compete with FiOS with increasing speeds? LoLTheYDUmB?
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anon @ 13th Oct 12:49PM:
Re: [TWC] NYC Slow Speeds

i had
200-500/100-200

peek hours (8-12)

for over a month, before this happens to you please email the CEO.
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ellegardenn @ 13th Oct 01:02PM:
Re: [TWC] NYC Slow Speeds

said by dice22 :

for the record this has been going on for well over a year, now its only widespread.

Their nodes are congested yet they're trying to compete with FiOS with increasing speeds? LoLTheYDUmB?

nope, because they provide unreliable, slow, and worthless internet to the areas where FiOS isn't and WON'T be available in the next couple of years (manhattan mostly). Marketing :x?
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gunit111 @ 13th Oct 01:58PM:
Re: [TWC] NYC Slow Speeds

i feel like suing them man dammm pissing me off my account is in client realations for 2 weeks still the same bullshit speed pissing me off
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gunit111 @ 13th Oct 02:08PM:
Re: [TWC] NYC Slow Speeds

this suxxx
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NYC Girl @ 13th Oct 06:30PM:
Re: [TWC] NYC Slow Speeds

I DID IT, got the super duper speed from RR, will keep you posted.

gunit111 @ 13th Oct 06:40PM:
Re: [TWC] NYC Slow Speeds

how did u do it
reply

NYC Girl @ 13th Oct 06:55PM:
Re: [TWC] NYC Slow Speeds

said by gunit111 :

how did u do it

NYC Girl @ 13th Oct 06:57PM:
Re: [TWC] NYC Slow Speeds

said by gunit111 :

how did u do it

Just called them up, the options were there under my zip code. Try your zip code. Also, did the 2 year agreement thing, wound up being 8.00 cheaper with the upgrade. I know there will not be fios in this little building any time soon so this is good for now.

»www.timewarnercable.com/nynj/pro···enu=6907
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gunit111 @ 13th Oct 07:58PM:
Re: [TWC] NYC Slow Speeds

i have earthlink 10megs down i pay 30 bucks how much do u pay for urs ny girl
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gunit111 @ 13th Oct 08:07PM:
Re: [TWC] NYC Slow Speeds

and my issue is still not fixed account still in client relations
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anon @ 13th Oct 09:09PM:
Re: [TWC] NYC Slow Speeds

They recently upgraded NY to 20MBPS
FiOS is spreading in NY, at the moment going east northeast FiOS has spread up to Fresh Meadows around FL Blvd.

Flushing shouldve got FiOS the summer that passed, but there were deployment problems thus they're working on it atm, so RR decides to get release some 2 year plans.
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gunit111 @ 13th Oct 09:44PM:
Re: [TWC] NYC Slow Speeds

how much is 20 megs with 2 year plan?
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NYC Girl @ 13th Oct 10:13PM:
Re: [TWC] NYC Slow Speeds

said by gunit111 :

how much is 20 megs with 2 year plan?

Well,it is an extra 24.95 billed separately. Triple play 2 year plan is 116 and change, not sure about double play.
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gunit111 @ 13th Oct 10:17PM:
Re: [TWC] NYC Slow Speeds

thx but i think im happy with 10 megs i m paying 30 bux
but tw need 2 fix this issue this is pissing me off
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Bytezboy @ 14th Oct 08:42PM:
Re: [TWC] NYC Slow Speeds

I'm writing a complaint to the CEO.

glenn.britt@twcable.com

Everyone do this, the more the better!
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gunit111 @ 14th Oct 08:49PM:
Re: [TWC] NYC Slow Speeds

what shld i write
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gunit111 @ 14th Oct 09:03PM:
Re: [TWC] NYC Slow Speeds

i just sent an email to the C.E.O. les c wat happen
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Bytezboy @ 14th Oct 10:05PM:
Re: [TWC] NYC Slow Speeds

Well, just state this ongoing problem and how you are not satisfied, that we're not getting what we paid for, etc etc. it doesn't have to be very professional. Just a basic complaint. Also, put the link to this topic on the email.
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gunit111 @ 14th Oct 10:46PM:
Re: [TWC] NYC Slow Speeds

said by Bytezboy :

Well, just state this ongoing problem and how you are not satisfied, that we're not getting what we paid for, etc etc. it doesn't have to be very professional. Just a basic complaint. Also, put the link to this topic on the email.

i did you think he will reply back?
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anon @ 15th Oct 07:19PM:
msg deleted

deleted by a moderator
reply

anon @ 15th Oct 07:41PM:
msg deleted

deleted by a moderator
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boomer11 @ 16th Oct 06:52PM:
Re: [TWC] NYC Slow Speeds

I just upgraded to RR Turbo in Battery Park City. I get 14700K down and 748K up at all hours. Have not had any problems.
reply

musicnyc @ 16th Oct 07:13PM:
Re: [TWC] NYC Slow Speeds

FYI...I just called 718-670-3943 to sign up for the 2-year service agreement, and they said it was not available for NYC customers. I told them I thought some people had already signed up from here, and the phone rep stated that it was "impossible"---"the codes are not set up for it".

I pointed them to the website link showing my Manhattan zip code and the service agreement offers and they claimed it was a website error.

However, they did give me a 'retention' offer of $10 off each month for the next year, and a free month of service, so that's something.
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NYC Girl @ 16th Oct 09:29PM:
Re: [TWC] NYC Slow Speeds

said by musicnyc :

FYI...I just called 718-670-3943 to sign up for the 2-year service agreement, and they said it was not available for NYC customers. I told them I thought some people had already signed up from here, and the phone rep stated that it was "impossible"---"the codes are not set up for it".

I pointed them to the website link showing my Manhattan zip code and the service agreement offers and they claimed it was a website error.

However, they did give me a 'retention' offer of $10 off each month for the next year, and a free month of service, so that's something.

That's bizarre, I called the 2123580900 number. Maybe they didn't know what they were doing. Oh, well, at least you got something.
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NYC Girl @ 16th Oct 09:30PM:
Re: [TWC] NYC Slow Speeds

said by boomer11 :

I just upgraded to RR Turbo in Battery Park City. I get 14700K down and 748K up at all hours. Have not had any problems.

Cool, I have extreme, still goes down at night, just goes down at higher speeds than before extreme. With my 2 year plan and the upgrade the montly base price actually is 8.00 cheaper.
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NYC Girl @ 16th Oct 09:33PM:
Re: [TWC] NYC Slow Speeds

said by dice22 :

They recently upgraded NY to 20MBPS
FiOS is spreading in NY, at the moment going east northeast FiOS has spread up to Fresh Meadows around FL Blvd.

Flushing shouldve got FiOS the summer that passed, but there were deployment problems thus they're working on it atm, so RR decides to get release some 2 year plans.

Only prob w/FIOS is that their 30/5 costs like 179.00 per month. Too expensive for me, so I will probably stick w/RR, much cheaper. Who knows, they will probably raise the speed on the extreme one day.
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boomer11 @ 16th Oct 11:03PM:
Re: [TWC] NYC Slow Speeds

You have to call the 718-670-3943 number to ask aout the 2-year service agreement. This is their sales number. The other number is for regular customer service.(212-358-0900).
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NYC Girl @ 16th Oct 11:21PM:
Re: [TWC] NYC Slow Speeds

said by boomer11 :

You have to call the 718-670-3943 number to ask aout the 2-year service agreement. This is their sales number. The other number is for regular customer service.(212-358-0900).

Well, OK, but I signed up for my service using the 212 number. You can probably use both.
reply

JSY @ 17th Oct 01:05AM:
Re: [TWC] NYC Slow Speeds

said by NYC Girl :

Only prob w/FIOS is that their 30/5 costs like 179.00 per month. Too expensive for me, so I will probably stick w/RR, much cheaper. Who knows, they will probably raise the speed on the extreme one day.

The other problem I see with FIOS is that they are just taking way too long to roll it out. All my friends in Long Island have access to it, but tiny only pockets of Queens seems to have it. I also ended up upgrading to Extreme and so far it's worked well. I do get about 19 down and during peak, it varies around 16-18, which is still pretty decent. Despite all those commercials that Verizon keeps putting out there, true quam isn't available in Elmhurst and from the likes of it, it doesn't seem like it's going to be available here for a looooooooong time. I don't really have a choice right now and the longer they take in rolling out FIOS, the better the chance that I just end up staying with RR.
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NYC Girl @ 17th Oct 05:53AM:
Re: [TWC] NYC Slow Speeds

said by JSY :

Yes, this is true as well.
reply

louist @ 17th Oct 07:15AM:
Re: [TWC] NYC Slow Speeds

20/5 FIOS is standard in New York and costs $49.95/month, (After the first 8 months of deeply discounted service) unless you get their "Double Play" which discounts it in the bundle.

With FIOS 20/5 you really and consistently get 20.6M down and 4.6M up. EVERY TEST. Except for the occasional very large multi-hundred Meg download, you really don't gain much by paying a premium for any ISP's 30/5 over a less expensive 20/5 offering - assuming that they are actually delivering those speeds. (IMHO.)

Here is a recent test (They all come out about the same regardless of day or time of test.)

--
regards, Lou
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wilson316 @ 18th Oct 08:51PM:
Re: [TWC] NYC Slow Speeds

As of 8:46 PM

I think its time to move on to another provider.
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NYC Girl @ 19th Oct 06:28AM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 19374 kbps (2421.8 KB/sec transfer rate)
Upload Speed: 975 kbps (121.9 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.
Example content below Speed Test that will not appear until after it is run once.

This is fast in the morning, but slows down at night!!!!
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louist @ 19th Oct 07:43AM:
Re: [TWC] NYC Slow Speeds

Strange that they could give you better service only once you agreed to purchase the premium speeds. If they could do that, then why weren't they able to deliver the original speeds you were paying for? Food for thought.
--
regards, Lou
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NYC Girl @ 19th Oct 10:59AM:
Re: [TWC] NYC Slow Speeds

Yep, and it still slows down at night, not home during the day,so don't know what goes on then.
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Nymostwanted @ 20th Oct 07:57AM:
Re: [TWC] NYC Slow Speeds

Doing great this morning.... for now

anon @ 20th Oct 10:14AM:
Re: [TWC] NYC Slow Speeds

i have premium, i guess the same doesnt go for me?
i get 11/700 off peak, until all the kids get on their computers after school, my DL drops to 4000, stays until 7 then goes to 2000.
Ping goes from 10 to 30 to 60 of course, spiking up to 200.
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jaysonnyc @ 22nd Oct 09:41PM:
Re: [TWC] NYC Slow Speeds

jesus christ it's been like this since friday

gunit111 @ 22nd Oct 09:44PM:
Re: [TWC] NYC Slow Speeds

said by jaysonnyc :

jesus christ it's been like this since friday

wow this some big issue they need to resolve i dont think it will b done before a year well i m not paying for it untill they fix it so im good
reply

anon @ 22nd Oct 09:48PM:
Re: [TWC] NYC Slow Speeds

Seems like you got a bad node that needs to be split. My node is running the full speeds during peak which is hitting the full caps. With the other provider, the speeds were hitting 6Mbps during peak even though they claim faster speeds.

With Time Warner its hit or miss.
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gunit111 @ 22nd Oct 10:06PM:
Re: [TWC] NYC Slow Speeds

said by BadNode :

Seems like you got a bad node that needs to be split. My node is running the full speeds during peak which is hitting the full caps. With the other provider, the speeds were hitting 6Mbps during peak even though they claim faster speeds.

With Time Warner its hit or miss.

This problem is everywhere so wat does that mean how did all the nodes in ny got congestive? i am suffring from the same problem since like 5 months
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alienstout @ 22nd Oct 10:21PM:
Re: [TWC] NYC Slow Speeds

I cannot even put into words my irritation at this moment

anon @ 22nd Oct 10:25PM:
Re: [TWC] NYC Slow Speeds

I've upgraded to the Turbo option and had 2 technicians come to my apartment before discovering this site, and realizing just how many subscribers are hit with the peak time retardation. I've emailed customer support, again, but expect another copy/paste reply from the Road Runner FAQ page.

This is ridiculous. Even when I suggest this website, and mention that I've done the traceroute/speed test, they insist that I need to speak to a technician to 'further diagnose the problem'. I'm in Ft. Greene..no FIOS yet!

gunit111 @ 22nd Oct 10:57PM:
Re: [TWC] NYC Slow Speeds

said by lfotweaker :

I've upgraded to the Turbo option and had 2 technicians come to my apartment before discovering this site, and realizing just how many subscribers are hit with the peak time retardation. I've emailed customer support, again, but expect another copy/paste reply from the Road Runner FAQ page.

This is ridiculous. Even when I suggest this website, and mention that I've done the traceroute/speed test, they insist that I need to speak to a technician to 'further diagnose the problem'. I'm in Ft. Greene..no FIOS yet!

yea man same problem i think tw is doing it on purpose because they no that fios is not availiable yet in certain areas trust me i jus wanna go 2 japan or something lol the minunmum speed they run is 100mbps
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anon @ 23rd Oct 04:17AM:
Re: [TWC] NYC Slow Speeds

The problem is NOT Everywhere. I do NOT have this problem. I get a full 1189kb/second during downloads. Speakeasy speed tests are always 9800+/490+ during peak.
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anon @ 23rd Oct 05:36PM:
Re: [TWC] NYC Slow Speeds

Yea right...haha Japan, I hear ya.

So I spent some time complaining to the customer service rep and finally got through to a level 3 tech. Someone will be here on Thursday to replace the splitter since the signal's out of range (sound familiar?). That conversation basically ended with me saying, "How many techs need to come over before TWC figures out that their reasoning is circular?" Well, maybe I didn't use such kind words, but..

Another level 3 tech called me back a few minutes later and said that if the issue isn't resolved this way, then the issue will be brought up to a plant manager. In the meantime, I've emailed traceroute results, now, when the speeds are normal. Tonight we're going to speak again, and then I can show him the results during the slowdown. "It's the hops, man, I'm telling you, it's the hops."

Hopefully the persistence will pay off. I'll keep you all posted.
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alienstout @ 23rd Oct 10:01PM:
Re: [TWC] NYC Slow Speeds

Another night of blazing speed and latency. I sent a strongly worded email today but I'm not expecting much.

Same hop giving me problems too:

Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 31 ms 10 ms 9 ms 10.35.96.1
3 6 ms 8 ms 19 ms pos2-0-nycmnyd-ubr3.nyc.rr.com [24.29.100.141]
4 13 ms 11 ms 12 ms pos0-1-nycmnyd-rtr1.nyc.rr.com [24.29.100.137]
5 15 ms 6 ms 10 ms pos10-0-nycmnya-rtr2.nyc.rr.com [24.29.97.38]
6 6 ms 25 ms 21 ms tenge10-1-0-nycmnya-rtr1.nyc.rr.com [24.29.119.1
29]
7 276 ms 309 ms 292 ms tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
10]
8 276 ms 279 ms 289 ms pop2-new-P4-1.atdn.net [66.185.141.225]
9 261 ms 260 ms 265 ms bb1-new-P3-0.atdn.net [66.185.137.16]
10 270 ms 258 ms 256 ms bb1-ash-P14-0.atdn.net [66.185.152.48]
11 279 ms 277 ms 290 ms pop2-ash-S0-1-0.atdn.net [66.185.151.149]
12 276 ms 275 ms 319 ms if-10-0.core3.AEQ-Ashburn.teleglobe.net [63.243.
149.97]
13 290 ms 269 ms 273 ms ix-3-0-8.core3.AEQ-Ashburn.teleglobe.net [216.6.
51.26]
14 323 ms 264 ms 289 ms ge-0-0-0-p100.msr1.dcn.yahoo.com [216.115.108.1]

15 272 ms 263 ms 258 ms ge3-1.bas2-m.dcn.yahoo.com [216.109.120.146]
16 268 ms 269 ms 266 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.
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Gfox25 @ 23rd Oct 10:38PM:
Re: [TWC] NYC Slow Speeds

So a tech came by today to check out my connection. Now back in July my internet would always drop out at around 5 pm. TW fixed the problem( weak signal at the node). Fast forward to this week and same problem. Tech calls to have the node checked out. TW checks out the node(in front of my house) and boom 45 mins later and I have no TV and no Internet. Thanks TW!
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mario44222 @ 23rd Oct 10:42PM:
Re: [TWC] NYC Slow Speeds

From what I see in my own traceroutes that TWC routers as well as level3 have ping loss and issues..

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>tracert www.yahoo.com

Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:

1 19 ms 20 ms 25 ms 10.52.64.1
2 26 ms 20 ms 22 ms 24-168-128-30.nj.rr.com [24.168.128.30]
3 27 ms 20 ms 19 ms 24-168-128-10.nj.rr.com [24.168.128.10]
4 24 ms 26 ms 29 ms 24-168-128-57.nj.rr.com [24.168.128.57]
5 23 ms 20 ms 26 ms pos3-0-nycmnyc-rtr1.nyc.rr.com [24.29.101.245]
6 35 ms 26 ms 29 ms tenge2-0-0-nycmnyrdc-rtr2.nyc.rr.com [24.29.119.
142]
7 * 23 ms 21 ms tenge-2-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
98]
8 24 ms 19 ms 28 ms tenge-3-1-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
58]
9 16 ms 15 ms 19 ms pop2-new-P4-0.atdn.net [66.185.137.21]
10 68 ms 200 ms 214 ms bb1-new-P3-0.atdn.net [66.185.137.16]
11 28 ms 42 ms 39 ms bb1-ash-P14-0.atdn.net [66.185.152.48]
12 34 ms * 32 ms pop2-ash-S0-0-0.atdn.net [66.185.139.209]
13 31 ms 38 ms 31 ms if-10-0.core3.AEQ-Ashburn.teleglobe.net [63.243.
149.97]
14 26 ms 38 ms 26 ms ix-3-0-8.core3.AEQ-Ashburn.teleglobe.net [216.6.
51.26]
15 51 ms 43 ms 45 ms ge-2-1-0-p150.msr2.re1.yahoo.com [216.115.108.21
]
16 32 ms 33 ms 30 ms gi1-22.bas-a2.re3.yahoo.com [66.196.112.27]
17 37 ms * 30 ms f1.www.vip.re3.yahoo.com [69.147.114.210]

Trace complete.

C:\Users\Administrator>tracert www.google.com

Tracing route to www.l.google.com [64.233.161.99]
over a maximum of 30 hops:

1 21 ms 20 ms 21 ms 10.52.64.1
2 40 ms * 44 ms 24-168-128-30.nj.rr.com [24.168.128.30]
3 26 ms 19 ms 19 ms 24-168-128-10.nj.rr.com [24.168.128.10]
4 26 ms 32 ms 25 ms 24-168-128-57.nj.rr.com [24.168.128.57]
5 32 ms 26 ms 31 ms pos3-0-nycmnyc-rtr1.nyc.rr.com [24.29.101.245]
6 36 ms 32 ms 37 ms tenge2-0-0-nycmnyrdc-rtr2.nyc.rr.com [24.29.119.
142]
7 44 ms 36 ms 30 ms tenge-0-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
102]
8 * 90 ms 210 ms te-3-1.car3.NewYork1.Level3.net [4.78.168.45]
9 27 ms 29 ms 20 ms ge-3-2-0-99.bbr2.NewYork1.Level3.net [4.68.16.19
4]
10 32 ms 35 ms 30 ms as-3-0.bbr2.Washington1.Level3.net [4.68.128.206
]
11 142 ms * 54 ms ae-11-69.car1.Washington1.Level3.net [4.68.17.3]

12 64 ms 50 ms 55 ms GOOGLE-INC.car1.Level3.net [4.79.228.38]
13 45 ms 43 ms 56 ms 64.233.175.171
14 50 ms 44 ms 51 ms 216.239.48.190
15 38 ms * 42 ms od-in-f99.google.com [64.233.161.99]

Trace complete.

C:\Users\Administrator>
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anon @ 24th Oct 08:54AM:
Re: [TWC] NYC Slow Speeds

I wonder how the Time Warner Cable system is setup.

I see a ton of people having legitimate problems yet here the connection is rock 100% solid. Full 10Mbit speeds 24/7 hitting the top cap programmed into the modem. Theres a shared amp/node in the back (cant tell which) and a node box right in front of our complex.

I was on the other Provider RCN, which is fiber directly to the basement of the complex, while Time Warner has it just outside. With RCN they claim 10000/800. Upload was hitting full speeds but during peak downloads were moving at only 6-7 Megabit per second and the connection was very iffy between modem and headend. If the modem was to reboot it would not immediately sync to the headend and the problem was NOT the modem.

So Im having a totally opposite experience and it will only get better as Time Warner Cable has the funds to move to Docsis 3.0 which I expect for 2008 while my other carrier will NOT be able to provide this at all.

As for Verizon FIOS, I don't know what is going on, it could happen for 2008 as well to compete with DOCSIS 3.0 perhaps if Verizon is committed to deploying it.
reply

anon @ 24th Oct 09:01AM:
Re: [TWC] NYC Slow Speeds

Download Speed: 9750 kbps (1218.8 KB/sec transfer rate)
Upload Speed: 490 kbps (61.3 KB/sec transfer rate)

These speeds are 100% consistent give or take (from 9690 to 9800+. During peak no issues whatsoever.

Therefore the issue for everyone is oversold nodes or older infrastructure/physical plant.

Where I am, upgrades have been aggressive of the plant and nodes.

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anon @ 24th Oct 09:10AM:
Re: [TWC] NYC Slow Speeds

I am getting different routing and no packet loss.

traceroute to www.yahoo.com (69.147.114.210), 30 hops max, 40 byte packets
1 x.x.x.x.x 8.408 ms 8.457 ms 8.480 ms
2 ge2-1-nycmnyu-rtr1.nyc.rr.com (24.29.104.189) 8.506 ms 8.533 ms 8.610 ms
3 pos7-0-nycmnyl-rtr2.nyc.rr.com (24.29.98.25) 8.658 ms 8.689 ms 8.719 ms
4 tenge10-0-0-nycmnya-rtr1.nyc.rr.com (24.29.119.181) 14.919 ms 15.004 ms $
5 tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com (24.29.119.110) 15.323 ms 15.477 ms $
6 pop2-new-P4-1.atdn.net (66.185.141.225) 15.400 ms 9.645 ms 9.690 ms
7 bb1-new-P3-0.atdn.net (66.185.137.16) 9.496 ms 9.584 ms 9.700 ms
8 bb1-ash-P14-0.atdn.net (66.185.152.48) 14.901 ms 18.610 ms 18.706 ms
9 pop2-ash-S0-0-0.atdn.net (66.185.139.209) 18.993 ms 19.090 ms 19.119 ms
10 if-10-0.core3.AEQ-Ashburn.teleglobe.net (63.243.149.97) 19.147 ms 19.178 $
11 ix-3-0-9.core3.AEQ-Ashburn.teleglobe.net (216.6.51.30) 35.629 ms 36.124 m$
12 ge-2-1-0-p140.msr1.re1.yahoo.com (216.115.108.17) 15.117 ms ge-3-1-0-p140.$
13 gi1-22.bas-a1.re3.yahoo.com (68.142.238.65) 14.559 ms gi1-23.bas-a2.re3.ya$
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *

*'s show that website is not responding to incoming pings, however site is connecting just fine.
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anon @ 24th Oct 09:16AM:
Re: [TWC] NYC Slow Speeds

Would definitely call up Time Warner since something isnt right. Since my connection is working 100% fine all around with low pings and top speeds during peak and non peak, I would definitely schedule a truck roll. Even if the node was overcrowded, pings should NOT be 200+ for you but only 15ms for me to the same router. Something sounds wrong.
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anon @ 24th Oct 09:32AM:
Re: [TWC] NYC Slow Speeds

"4 tenge10-0-0-nycmnya-rtr1.nyc.rr.com (24.29.119.181) 14.919 ms 15.004 ms $
5 tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com (24.29.119.110) 15.323 ms 15.477 ms $"

Both of these routers are working perfectly for me. 15 ms pings peak and non peak.
reply

alienstout @ 24th Oct 12:38PM:
Re: [TWC] NYC Slow Speeds

Pings dropped steadily as the night went on and at 12:10, the last time I was checking in-game, I was down to 120ms. Still sucky but a LOT better than 300+.

I just found this article too:
»www5.sys-con.com/read/339222.htm

I can hit that building with a rock, its about 200 feet or so away from my building...I'm hoping maybe I can get FiOS. Their little locator map doesn't seem to work right for my building so I sent them an email.
reply

alienstout @ 24th Oct 08:16PM:
Re: [TWC] NYC Slow Speeds

And so it begins at 8pm, the steady decent into the abyss:

anon @ 24th Oct 08:22PM:
Re: [TWC] NYC Slow Speeds

Call TWC and have a truck roll scheduled for those pings to those routers. They are working rock solid so theres a problem in your individual connection.

If I am getting 15 ms and you are getting over 200ms during peak for those same routers, that tells me that the internet routing is NOT the issue but theres a problem in your localized area. As to what the issue is, I can't say but you need to get TWC to get a truck roll out.
reply

anon @ 24th Oct 10:43PM:
Re: [TWC] NYC Slow Speeds

0.88 Mbps tonight.

This is the most expensive "Dialup" connection I've ever had.

How did we go from 8 Mbps to 6 Mbps to 0.88 Mbps?

Are they trying to drive themselves out of business?

Fios is 20 Mbps. You guys are supposed to being giving us high speed and high reliability. Fix this please!!!
reply

gunit111 @ 24th Oct 10:54PM:
Re: [TWC] NYC Slow Speeds

said by Tachyon002 :

0.88 Mbps tonight.

This is the most expensive "Dialup" connection I've ever had.

How did we go from 8 Mbps to 6 Mbps to 0.88 Mbps?

Are they trying to drive themselves out of business?

Fios is 20 Mbps. You guys are supposed to being giving us high speed and high reliability. Fix this please!!!

You are saying it like they are reading this lol they dont care they are 2 busy updating 20 megs on their nodes
reply

alienstout @ 25th Oct 12:12AM:
Re: [TWC] NYC Slow Speeds

The thing that continues to get me is that it is fine during the day so I don't understand how it can be somewhere on my end.

Also, here are my 12:30 numbers, look at how much better the ping is now.

Bytezboy @ 25th Oct 12:43AM:
Re: [TWC] NYC Slow Speeds

:mad: :mad: :mad: :mad: :mad:
reply

anon @ 25th Oct 11:48AM:
Re: [TWC] NYC Slow Speeds

"The thing that continues to get me is that it is fine during the day so I don't understand how it can be somewhere on my end."

I am telling you, it is a problem in your localized area. I am getting 15ms pings to those routers you are having 200ms pings from.
reply

alienstout @ 25th Oct 11:55AM:
Re: [TWC] NYC Slow Speeds

I just spent 20 minutes waiting on hold again before hanging up. I honestly do not have the time to play these games. I sent another email and am forced to wait for them to contact me.

While I was borrowing some wireless connections in my building I did some traces and the two I was able to connect to both used different routing than my connection. One was better to the tune of 46ms pings and the other was about the same, having problems on the 7th hop pushing pings to the 200s.
reply

anon @ 25th Oct 12:20PM:
Re: [TWC] NYC Slow Speeds

With OOL AND TWC my routing has been perfect 24/7 in NYC and Long Island. Even routing with RCN was excellent as well but the problem with them was the headend had issues for connecting to the cablemodem plant and speeds were dropping to 6Mbit during peak.

The issue is a localized plant issue and needs to be troubleshooted and diagnosed further. It can be anything from a bad port on the ubr, to line noise coming into the buildings coaxial feed or outside between node and building or the like or really old cabling. The problem is NOT those routers giving 200ms pings.

If you have a bad physical plant connection, it will often masquarade as high ping times or issues in the traceroutes and in your case this is what is happening.

Lets say you had a DSL issue and had line noise in the physical plant on the copper wiring from the central office to your connection. During the evenings even street lights can affect those signals and you would see the connection cut out or you would see high pings or incomplete traceroutes when the routers would be functioning just fine.

Can I ask, what the age of your building is in Manhattan, and do you know where the Time Warner wiring is in the building and where it connects to the underground level?

In my case, my node was redone for the building and the conduit goes 100% underground to a node in front of my building and the wiring then travels underground from the front of the building up through conduits in the stairwells and a line extender is found on a low floor with 862mhz c-cor equipment. Here there are NO issues whatsoever with the same routers and those routers are not seeing any delays.
reply

anon @ 25th Oct 12:50PM:
Re: [TWC] NYC Slow Speeds

quote:
The problem is NOT those routers giving 200ms pings.

Well...y'all...you have to take into account route advertisements and adjustments. If there are multiple physical connections into or out of those routers, your data-flow path may be entirely different than alien's...

There are definitely problems at ingress-egress of at least some of the backbone routers, and they are intermittent. It may be network related, physical path related, some traffic-management needs to be implemented/fine-tuned or it could be a router that is sporadically malfunctioning (buffers, memory, CPU...).

However, if Alien is able to sustain a usable traffic pattern to device 4 (in a traceroute series) and is unable to sustain a CONCURRENT usable traffic pattern to device 5...then there's an issue at the router or link and it's not local... And that is definitely something that may not be seen from the other 'side' of that router...or even a different IP address if you're pinging a management interface, and Alien is pinging to a working interface.

So, Alien, try doing this:

If you have a crappy ping/packet loss/whatever to device 5, run a concurrent ping test in another window to device 4. Can you get there reliably while simultaneously failing to get to device 5 reliably? If so, your LOCAL path is ok and you've now isolated the problem to the path between devices 4 and 5.

Network and connectivity troubleshooting, effectively, relies on breaking any given problem into 'halves' and then continuing to do that until you pinpoint the problem. It's very logical, very straightforward, and very simple. Isolate, isolate, isolate is the name of the game.

Good luck, and let us know!

Thanks!
reply

NYC Girl @ 25th Oct 12:54PM:
Re: [TWC] NYC Slow Speeds

And the 20 megs still goes down at night like everyone elses, trust me I know. Strong in the early am around 5:30-6.
reply

anon @ 25th Oct 01:03PM:
Re: [TWC] NYC Slow Speeds

quote:
And the 20 megs still goes down at night like everyone elses, trust me I know. Strong in the early am around 5:30-6.

Heck, I'm barely functional right now. Started puking around 10am this morning. For me, it is local though. I've finally gotten my local plant (tap, wiring, signal levels) where it's supposed to be, but while I can ping my modem reliably (using 900 byte packets -- always use large packets for testing, they more reliably mimic true network usage patterns than the standard 32 byte microsoft ICMP packets) I can't get to my CMTS reliably. Packet loss out the wazoo.

So, I've got some type of path errors/congestion between me and the headend or the external interface on my modem is malfunctioning. I've tried to get them to replace it while onsite for testing purposes, but they refuse for reasons I cannot, or do not, want to consider.
reply

alienstout @ 25th Oct 01:25PM:
Re: [TWC] NYC Slow Speeds

The building is the former Goldmand Sach HQ and was converted to resodential a little over a year ago. The building was gutted and rewired. My floor and the one below and above are actually new because they used to be one huge floor for a soaring meeting room area or something.

It's just really so annoying, for almost a year service was great then all of a sudden, end of August it went to hell at certain times of the night. Maybe someone screwed with the wiring in the electrical closet on my floor.

They finally called me and told me to ask for a Level 3 first before they will do anything. This means...more rebooting the modem, my computer, taking out the router... more of the usual until they tell me "oh, I think we need to have someone take a look at this". That means me taking time off of work so they can come into my apt during the day and say "gee, it looks fine" even though the problem is at night. How can I prove there is an issue to them during the day when it does not exist then?
reply

anon @ 25th Oct 01:42PM:
Re: [TWC] NYC Slow Speeds

Speak to all of your neighbors in the building. If multiple tenants have the same issue, then its obviously a plant issue. Assuming someone is around to give access to the cable company, they can fix the problem inside the building.

Obviously something went bad since you said it used to be fine.
reply

hprifle @ 25th Oct 02:15PM:
Re: [TWC] NYC Slow Speeds

Download Speed: 15645 kbps (1955.6 KB/sec transfer rate)
Upload Speed: 719 kbps (89.9 KB/sec transfer rate)
reply

anon @ 25th Oct 08:11PM:
Re: [TWC] NYC Slow Speeds

having the same problem, speed is crawling right now, I'm not even breaking 1 mbps downloads. I had a tech come by and he changed my modem but the problem still persists. Hitting a bad hop on the tracert. Has anyone been able to convince the level 3 techs that this is an RR problem ?
reply

anon @ 25th Oct 08:15PM:
Re: [TWC] NYC Slow Speeds

gunit111 @ 25th Oct 08:39PM:
Re: [TWC] NYC Slow Speeds

The worst thing is they dont seem to know the problem. i Just got call back from someone in public relations in time warner. He said we got your letter and ceo told me to give you a call back and asked me what seems to be the problem i said i m experiencing really slow speeds with high pings. he said i talked 2 the forman whos working on this and he told me everything looks fine from there. i said it cant be. he said he will talk 2 him again and give me a call back before Monday. les c wat happens
reply

anon @ 25th Oct 09:58PM:
Re: [TWC] NYC Slow Speeds

it's actually getting worse. my speeds are getting slower
reply

anon @ 26th Oct 01:16AM:
Re: [TWC] NYC Slow Speeds

Download Speed: 9820 kbps (1227.5 KB/sec transfer rate)
Upload Speed: 494 kbps (61.8 KB/sec transfer rate)

Still getting top speeds during peak and off peak. Am very happy with Time Warner.
reply

anon @ 26th Oct 01:47AM:
Re: [TWC] NYC Slow Speeds

is right, 2am im getting 100 ping
1-2k dl .4k upload
this is gay.
reply

anon @ 26th Oct 09:26AM:
Re: [TWC] NYC Slow Speeds

Its weird, my area is humming perfectly with Time Warner while the competitor RCN is horrendous. I dunno what is going on myself with your markets.

If Time Warner is unresponsive then you have no choice but to cancel. I cancelled out RCN cause they couldnt get the service working right.

Try Covad for ADSL2+ if in range or try a DSL provider such as Verizon if Time Warner really is denying there are issues and problems. If you are out of range of DSL, you really have no choice and it is unlikely FIOS will make it to those markets anytime soon. You can try wireless service which will get better as time goes on especially when we hit 2009 due to 700mhz spectrum freeing up so you'll have alot of wireless competition in the arena.
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Gfox25 @ 26th Oct 10:11AM:
Re: [TWC] NYC Slow Speeds

Alien-

How is the setup in your APT? Have your tried setting up the modem directly with the TWC line coming into your ATP, when you have problems (minus splitters, TV cables boxes etc).

I had a weak signal on my line. When 5 pm hit, the signal would come in weaker knocking off my modem.
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anon @ 26th Oct 01:08PM:
Re: [TWC] NYC Slow Speeds

yo, imo its getting worse
i spike from 2 am to 5am
20ping @ NY servers, but it spikes to 90+

and it stays taht way the whole day/night
wth?
reply

anon @ 26th Oct 01:15PM:
Re: [TWC] NYC Slow Speeds

alienstout @ 26th Oct 01:41PM:
Re: [TWC] NYC Slow Speeds

said by Gfox25 :

Alien-

How is the setup in your APT? Have your tried setting up the modem directly with the TWC line coming into your ATP, when you have problems (minus splitters, TV cables boxes etc).

I had a weak signal on my line. When 5 pm hit, the signal would come in weaker knocking off my modem.

Yep, I tried that. As I said, the building was rewired less than 2 years ago. I was on the floor when the studs were going up and saw the wiring. It comes from the electrical closet into my apt then splits in two, one for living room one for bedroom. The signal seems fine and does not change that much no matter the time.

It's either in the electrical closet, the basement/street connection or something else.
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anon @ 28th Oct 11:03PM:
msg deleted

deleted by a moderator
reply

anon @ 29th Oct 06:16PM:
Re: [TWC] NYC Slow Speeds

»www.oag.state.ny.us/home.html

Submit a complaint to the Attorney General.
reply

nyrealestate @ 29th Oct 09:04PM:
Re: [TWC] NYC Slow Speeds

Let's get some useful emails and addresses here so we can ALL write our complaints.

I've already drafted out a letter, but I'm not sure where to send it to.

Does anyone know of an email address and/or physical address that has resulted in a constructive response?

Thanks.
reply

anon @ 29th Oct 11:29PM:
Re: [TWC] NYC Slow Speeds

I'm not kidding. Send a complaint to the attorney General of NY State.

I gave you the link above.

Here's a direct link:

»www.oag.state.ny.us/online_forms···lert.jsp
reply

anon @ 29th Oct 11:31PM:
Re: [TWC] NYC Slow Speeds

Here's their helpdesk email: ihelpdesk@rr.nyc.com
reply

nyrealestate @ 30th Oct 12:01PM:
Re: [TWC] NYC Slow Speeds

I will send a letter to the state AG once I give TWC a chance to respond.

Thanks for the email link apallohadas.
reply

anon @ 30th Oct 07:13PM:
Re: [TWC] NYC Slow Speeds

I suggest you file a complaint with the BBB online, send written letters to the Time Warner and Time Warner Cable CEOs office, the online internet support form for Time Warner, and last (and perhaps most importantly) the NYC Franchise Bureau (Time Warner has to have their permission to operate in NYC...franchise bureaus and cable operators have a rocky history -- these guys can be your best friend if you're smart and careful *and respectful and stick 100% totally to non-emotional fact stating* -- IE: Pretend you're presenting a case in a room of your city councilman and listening to 'Just the facts ma'am' reciting repeatedly in your ear.)
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DjVaGGo @ 30th Oct 07:18PM:
Re: [TWC] NYC Slow Speeds

Even Im down today to slower speeds

Great latency, but speeds have not dropped this low since there was a 7/512 package lol
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anon @ 30th Oct 09:00PM:
Re: [TWC] NYC Slow Speeds

I live in Upstate NY where I have also just recieved notice that my TWC RoadRunner (Formerly Adelphia) has given us a free boost to 7/512. Unfortunatly on SpeedTest and every other testing site out there. This is the max I can get. :/
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DjVaGGo @ 30th Oct 09:05PM:
Re: [TWC] NYC Slow Speeds

Dropped a little more now :mad:

jmurx @ 30th Oct 09:29PM:
Re: [TWC] NYC Slow Speeds

where in upstate ny?

speeds still the same 4/384 here in utica, ny:

sushicide @ 30th Oct 10:36PM:
Re: [TWC] NYC Slow Speeds

Flushing NY:

Downstream took a sharp dive into the dumpster and never came back up in mere 4 minutes!

and right now I'm getting this:

this is f*#king insane.
reply

anon @ 30th Oct 10:51PM:
Re: [TWC] NYC Slow Speeds

post your st address because im moving to 135st 11367(flushing)

want to know if the internet is good there.
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anon @ 30th Oct 11:33PM:
Re: [TWC] NYC Slow Speeds

Hello,

I am also having the problems with the slow down. I have the Road Runner Premium Package with 10down/768up. After 6 p.m. is starts its slow crawl down to below 256k by 11:30 p.m.

This is insane. A few months ago it was fantastic all the time. Now it's total crap.

I got ahold of a tier 2 tech who said I had to complain three times before a level 3 would look into congestion issues.

This just sucks rocks.

This is over in the East Village - Avenue A / 6th Street.

Try them again tomorrow.

Sigh.

EV
reply

anon @ 30th Oct 11:46PM:
Re: [TWC] NYC Slow Speeds

Sigh.

anon @ 31st Oct 12:33AM:
Re: [TWC] NYC Slow Speeds

Waverly and Mercer... I feel your pain.
reply

NYC Girl @ 31st Oct 06:08AM:
Re: [TWC] NYC Slow Speeds

Could someone post the twc speedtest link again, thanks so much!!
reply

mckenna797 @ 31st Oct 08:23AM:
Re: [TWC] NYC Slow Speeds

»speedtest.nyc.rr.com
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anon @ 31st Oct 11:02AM:
Re: [TWC] NYC Slow Speeds

Interesting.

So I called TWC today and talked to someone in Sales to upgrade to the Road Runner Extreme (20mbps/1mbps). It was the same price as what I was paying already (hah! No auto-upgrade there).

I mentioned that the service had been very bad in the afternoon and evening because of the apparent upgrades to their services and she fully acknowledged it.

Ugh.

So I waited a few minutes and ran two tests. One right through the time warner site and the other through speedtest. This was taken at 11:00 a.m. on Oct 31st (Happy Halloween to all).

Best,

EV

alienstout @ 31st Oct 12:02PM:
Re: [TWC] NYC Slow Speeds

I understand where some of you are coming from and complaining about not getting what you are paying for... but seriously, coming in here complaining on a thread that says "NYC Slow Speeds" and showing your wicked fast (compared to the real problem connections) speed and GREAT ping is a waste of time and my precious SLOW NYC bandwidth. Start your own thread because you have a different problem and some of you are not even in NYC.
reply

jaysonnyc @ 31st Oct 02:57PM:
Re: [TWC] NYC Slow Speeds

east village i'm experiencing the same issues as you. i'm over in noho so we're not that far from each other. i've spent the better half of 2 weeks emailing back and forth whith time warner and even switching out my modem like the tier 3 said. Same speed issue and yet same billing price. i'm gonna call them again tonight, it usually hits around 6-7pm
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NYC Girl @ 31st Oct 07:23PM:
Re: [TWC] NYC Slow Speeds

said by mckenna797 :

»speedtest.nyc.rr.com

THANK YOU!!
reply

anon @ 31st Oct 09:20PM:
Re: [TWC] NYC Slow Speeds

Well, heres my result.

It's been like this for at least 6 months now.
I've called several times and tech has been to my house once. 2nd visit is scheduled for tomorrow. I really hope this issue gets fixed. I dont even get the "normal" speed during off peak hours. Only during maybe 8 am to 11am.
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anon @ 31st Oct 09:30PM:
Re: [TWC] NYC Slow Speeds

9827/492 from Roadrunner speed test. No problemos over here. I love my node. :-)
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gunit111 @ 31st Oct 10:24PM:
Re: [TWC] NYC Slow Speeds

said by Fastspeed :

9827/492 from Roadrunner speed test. No problemos over here. I love my node. :-)

where are u located?
reply

DjVaGGo @ 1st Nov 01:15AM:
Re: [TWC] NYC Slow Speeds

said by gunit111 :

said by Fastspeed :

9827/492 from Roadrunner speed test. No problemos over here. I love my node. :-)

where are u located?

He's located in Forest Hills, with a new node in the front of his skyrise condo which gives him fast speeds all day long :uhh:
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bhorow @ 1st Nov 07:01AM:
Re: [TWC] NYC Slow Speeds

No slowness here in the morning....In fact today has been one of the fastest days in a long time.

I attribute this to a few things. I freed up about 3 gigs of disk space on my computer. Don't run the test with multiple tabs in Firefox. I usually get somewhere between 6.5-9.5.

It is interesting how different speedtest.net is and speakeasy.net is.... on speak easy i got as much as 10.6...

I think speed is function of memory in your computer. The amount of free disk space available. Toshiba modems produce slower results than RCA and Arris modems. When multiple tabs are open in the browser..results are lower.

A majority of people outside of Flushing is getting good speeds.

I would say if your below 6 meg per sec constantly you should call, or at least change the equipment. Again speeds are always going to increase do to competition. Another year from now im sure that there will be even a greater increase..

Remember when RR was 3 meg per second then 5 then 10. Im sure in about a year the 10 will go up.
reply

anon @ 1st Nov 11:45AM:
Re: [TWC] NYC Slow Speeds

My experience is the same as the East Villagers posting on here... generally on off peak hours (3 am to 5 pm) I get max speeds (7000/412), but peak hours it drops to borderline unusable speeds (256/100) on TWC RR for me. I'm on the lower east side just below Houston street. I'm paying close to 50 bucks a month for speeds worse than DSL... and what's especially annoying to me is that every speedtest website I use gives me similar numbers listed above... but the roadrunner test always gives me "sunshine" data that nowhere near matches the other results... usually 10x what the others list.

Is there a proper way to document the speed issues? I talked to one woman at Tier 3 at RR and she said doing a traceroute during those times and emailing to techsupport they may offer refunds for lost service. Or at least they'd look at the data but I don't know how to read the traceroute info. I do want to get the attourney general involved because they are bilking an entire borough of cash and doing nothing to upgrade their services to cover the increased demand of high data usage by the whole city. And it looks like FIOS will be years from being installed in Manhattan.
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alienstout @ 1st Nov 12:11PM:
Re: [TWC] NYC Slow Speeds

I bet the TWC RR speed site skips the problem router in your loop. If you trace the RR speed site how many hops?

For me that would seem to consistently be the Newark one. This would be great if all the servers I was looking at for gaming were in Manhattan...but none are.

I just ran this at home and a trace to speedtest.nyc.rr.com never leaves NYC routers... sort of invalidates the test for the rest of the worlds servers doesn't it? Of course my connection looks fine to them.
reply

alienstout @ 1st Nov 11:01PM:
Re: [TWC] NYC Slow Speeds

FYI tonights best ever!

anon @ 1st Nov 11:24PM:
Re: [TWC] NYC Slow Speeds

Well as usual I tried a tier 3 complaint... and naturally, I got the "blame the victim" treatment. The operator claimed that the data is transferring to me perfectly, yet somehow either my router or modem is causing a problem... she immediately names my modem (which is in their system, I bought it in the hopes of upgrading speeds), and starts claiming I'm "losing packets". Now after researching a bit, it does have some criticisms as to losing packets... but at some point the tech says "just now I see you're losing packets" when I wasn't doing anything. Nada.

But the interesting tidbit I uncovered after telling her that every other speedtest is showing horrid download speeds except the TWC RR test... she states (paraphrasing) "the test is directly from their server, and that's the actual speed we are receiving... and they aren't responsible for speed problems anywhere else". In other words I think this is them covering their asses claiming the "net is slow", not that their service is overtaxed, poorly maintained, and being oversold to consumers.
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anon @ 1st Nov 11:26PM:
Re: [TWC] NYC Slow Speeds

Yeah, 3 months now.
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anon @ 1st Nov 11:28PM:
Re: [TWC] NYC Slow Speeds

Oh yeah, and I'm on Wooster st between houston and Prince.
reply

alienstout @ 2nd Nov 12:35AM:
Re: [TWC] NYC Slow Speeds

Wow, magic:

Of course it's 12:30am and I'm off to bed now. Are we being routed differently because of some pattern they see in our usage? Just wondering, not saying there is a conspiracy or anything. I just find it so curious that we are being hit during the peak hours only while others have no issues.
reply

anon @ 2nd Nov 08:13AM:
Re: [TWC] NYC Slow Speeds

alienstout: Maybe they just dont like some folks. Still at full speeds and pings.

You need to fully investigate where the problems lie and take charge.

If you are getting 2032 kb/second and 327 kb/second at 12:30AM then something is wrong with the physical plant.

If the plant is working fine, you should be getting full speeds during off peak and lower speeds during peak at a minimum which would show physical plant/network is running fine but the problem was specifically an OVERSOLD NODE.

In plenty of cases, they have full speeds even during prime peak hours.

Get a truck roll to your complex and show them the issue right there that way they can NOT deny it.
reply

alienstout @ 2nd Nov 09:15AM:
Re: [TWC] NYC Slow Speeds

I'm trying but I think you can imagine how hard it is to get someone to come out Sunday through Thursday night after 8pm...
reply

anon @ 2nd Nov 10:23AM:
Re: [TWC] NYC Slow Speeds

I agree, it's a node issue and it's one that TWC has to be busted on. They obviously need to replace or increase nodes in the high density areas where customers are getting below 1 Mps when there are other customers capable of getting 4-5 at night on the same network.

Is there some way to pressure them to do this?
reply

alienstout @ 2nd Nov 10:37AM:
Re: [TWC] NYC Slow Speeds

Take a minute of your time and send them and DOITT an email about this. The more voices we have the better.
reply

nyrealestate @ 2nd Nov 02:55PM:
Re: [TWC] NYC Slow Speeds

Is the DOITT the correct agency to send an email to?

If you look at their website, they don't mention Cable internet services at all, only cable tv.

»www.nyc.gov/html/doitt/
reply

alienstout @ 2nd Nov 02:57PM:
Re: [TWC] NYC Slow Speeds

In their online form you'll see "Modem" listed toward the top of the second column of choices.

»www.nyc.gov/html/doitt/html/cons···rm.shtml
reply

anon @ 2nd Nov 02:57PM:
Re: [TWC] NYC Slow Speeds

I think it's here: »www.dps.state.ny.us/complaintdept.html
reply

nyrealestate @ 2nd Nov 03:00PM:
Re: [TWC] NYC Slow Speeds

said by alienstout :

In their online form you'll see "Modem" listed toward the top of the second column of choices.

»www.nyc.gov/html/doitt/html/cons···rm.shtml

This seems to be the right form, thanks. I filled it out and sent it. I hope more people do so as well.
reply

anon @ 2nd Nov 03:28PM:
Re: [TWC] NYC Slow Speeds

Thank Alien... my link was incorrect... that just relinks you to Attorney General's office. Here's links to those.

»www.oag.state.ny.us/online_forms···lert.jsp

»www.oag.state.ny.us/online_forms···l_ag.jsp

»www.oag.state.ny.us/complaints/c···ml#Forms
reply

anon @ 2nd Nov 07:46PM:
Re: [TWC] NYC Slow Speeds

im nocbrute
and my speeds got better, theyre 9.5/950 right now...
ping wise:
6-20 to NY
25-40 to IL
40-60 to TX
reply

alienstout @ 3rd Nov 01:18AM:
Re: [TWC] NYC Slow Speeds

Friday and Saturday nights are fine, it's every other day of the week.

Also, my email to TWC got kicked back:

This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

ihelpdesk@rr.nyc.com

Message will be retried for 2 more day(s)

Technical details of temporary failure:
TEMP_FAILURE: Could not initiate SMTP conversation with any hosts:
[rr.nyc.com (1): Connection timed out]

So typical; I hate TWC.
reply

anon @ 3rd Nov 02:27PM:
Re: [TWC] NYC Slow Speeds

A new low for a Saturday afternoon. TWC Tier 3 immediately identified my modem's packet loss as the problem... and they'll send a technician right away... next Saturday.

Wheeeee!
reply

Beachie @ 3rd Nov 02:41PM:
Re: [TWC] NYC Slow Speeds

said by alienstout :

Also, my email to TWC got kicked back:

This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

ihelpdesk@rr.nyc.com

Message will be retried for 2 more day(s)

Technical details of temporary failure:
TEMP_FAILURE: Could not initiate SMTP conversation with any hosts:
[rr.nyc.com (1): Connection timed out]

So typical; I hate TWC.

Wouldn't that need to be addressed to ihelpdesk@nyc.rr.com?
reply

anon @ 3rd Nov 03:57PM:
Re: [TWC] NYC Slow Speeds

Yeah Alien, wrong addey... ihelpdesk@nyc.rr.com
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anon @ 3rd Nov 06:07PM:
Re: [TWC] NYC Slow Speeds

Well to test the BS, switched back to my original modem supplied by TWC... results pretty similar.
reply

sheik28 @ 3rd Nov 06:51PM:
Re: [TWC] NYC Slow Speeds

Just up 3rd avenue..
zip:10010

upload limited by QoS
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Metty @ 3rd Nov 07:16PM:
Re: [TWC] NYC Slow Speeds

These techsupport guys are a real joke.... I've been on the phone for the past hr and finally reach tier 3 tech support...

Unplug your modem, turn off your comp... restart everything and see if it works.. real great tech support...
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jaysonnyc @ 3rd Nov 08:05PM:
Re: [TWC] NYC Slow Speeds

the guy said he couldnt pinpoint the issue so he's sending someone over next sunday -_-
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jmurx @ 3rd Nov 08:33PM:
Re: [TWC] NYC Slow Speeds

lowereastside. stop using the NY speed test server. its all screwed up.
reply

anon @ 3rd Nov 08:55PM:
Re: [TWC] NYC Slow Speeds

Past couple days fallen from 8000-9000 d/l to 1000 +/-
Upload about same 250-491 at best. 'Tech' out last Mon
with a laptop, cut a piece of coax, replaced LAN cable.
It was about 8500 that day and same when left.
He had gone to that RR login tech page to check the values there. Some values in red, most green.
Is this a weekend issue? Was slow Friday too.
Used www.speedtest.nyc.rr.com for most tests.
Past 2 days RR fallen off.
Helps to see others having speed issues d/l side,
Phone support no help at best. Just send another tech.
"Level 3 that knows what is doing." "I can barely reach your modem." "They don't change modem unless defective."
"Network is ok." yada...
Reminds me of my 300 bps Hayes. LOL

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Metty @ 3rd Nov 10:16PM:
Re: [TWC] NYC Slow Speeds

Tech suppose to show up sometime next week. speedtest.nyc.rr.com goes to 2000 kbps. Great.... Ever since they upped the signal it has gotten worse. Verizon plz hurry up and install Fios :/
reply

anon @ 3rd Nov 11:16PM:
Re: [TWC] NYC Slow Speeds

jmurx? Care to explain why you are replying from Utica discussing NYC connection speeds?

My speeds have gotten better since this morning... seems like yesterday and today were horrible, slowly picking up now.
reply

alienstout @ 3rd Nov 11:38PM:
Re: [TWC] NYC Slow Speeds

Ah, well that was the addy someone posted in another thread and I just went with it. I guess that is typical too, so blinded by the poor service I just run with it.

Today/tonight were not bad but this is normal. Tomorrow night everything goes to hell again.
reply

anon @ 4th Nov 12:12AM:
Re: [TWC] NYC Slow Speeds

Alien where are you in the city?
reply

jmurx @ 4th Nov 10:49AM:
Re: [TWC] NYC Slow Speeds

i wasnt discussing nyc connection speeds. its been stated many times by numerous people that the NYC speedtest is whacked up and not giving accurate results. that is all.
reply

Cool Dude @ 4th Nov 01:20PM:
Re: [TWC] NYC Slow Speeds

Same issue here in Erie Pa, Getting around 400 to 500 kbps all day, then very early morning it goes back up, big surprise there... :uhh: I though by upgrading to Turbo it would make a difference but not.... :mad:
reply

anon @ 4th Nov 01:28PM:
Re: [TWC] NYC Slow Speeds

jmurx I appreciate the info... are other locations on the speedtest site more reliable? Or the site in general is considered buggy? As far as I can tell it's giving me reliable data as the TWC RR test site gives the same speeds, just less info like pings. Speakeasy is giving me almost the exact same numbers, again, with less detail.
reply

alienstout @ 4th Nov 02:59PM:
Re: [TWC] NYC Slow Speeds

Fincial District, by Water and Wall.
reply

RR10002 @ 6th Nov 09:21PM:
Re: [TWC] NYC Slow Speeds

My speed & latency issues since started ~February 2007 and I have been working with customer relations since April 2007.

Today I was notified by customer relations the "fix" was put in yesterday. Performance has improved

I am located in zip code 10002. Anyone experience an improvement today? Customer relations will be checking up tomorrow and I wanted to check with this board to see if other members experience better performance today.
reply

alienstout @ 7th Nov 12:43AM:
Re: [TWC] NYC Slow Speeds

Yes, improved tonight. Notice the new router in there with just an IP address at the 5th hop?

Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 5 ms 5 ms 5 ms 10.55.64.1
3 7 ms 6 ms 5 ms gig1-0-0-nycmnyd-ubr15.nyc.rr.com [24.29.130.89]

4 7 ms 6 ms 6 ms gig2-3-nycmnyd-rtr1.nyc.rr.com [24.29.130.86]
5 6 ms 5 ms 7 ms 24.29.119.37
6 * 6 ms 7 ms tenge-3-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
114]
7 8 ms 7 ms 8 ms tenge-3-1-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
58]
8 11 ms 7 ms 7 ms pop2-new-P4-0.atdn.net [66.185.137.21]
9 17 ms 7 ms 8 ms bb1-new-P3-0.atdn.net [66.185.137.16]
10 22 ms 12 ms 14 ms bb1-ash-P14-0.atdn.net [66.185.152.48]
11 21 ms 15 ms 12 ms pop2-ash-S0-0-0.atdn.net [66.185.139.209]
12 13 ms 13 ms 14 ms if-10-0.core3.AEQ-Ashburn.teleglobe.net [63.243.
149.97]
13 53 ms 15 ms 12 ms ix-3-0-9.core3.AEQ-Ashburn.teleglobe.net [216.6.
51.30]
14 12 ms 28 ms 13 ms ge-0-0-0-p110.msr2.dcn.yahoo.com [216.115.108.5]

15 12 ms 22 ms 13 ms ge2-2.bas2-m.dcn.yahoo.com [216.109.120.153]
16 14 ms 16 ms 13 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.

I wonder if this has anything to do with it.
reply

Bytezboy @ 7th Nov 01:18AM:
Re: [TWC] NYC Slow Speeds

said by RR10002 :

My speed & latency issues since started ~February 2007 and I have been working with customer relations since April 2007.

Today I was notified by customer relations the "fix" was put in yesterday. Performance has improved

I noticed an improvement, was able to get my full speed back before 11PM. I wonder what changes they've made on their end.
reply

anon @ 7th Nov 02:03AM:
Re: [TWC] NYC Slow Speeds

Checked around 8 PM, was still fair... it's good now, granted it's 2 AM... but ping is best I've had in a while.

Bytezboy @ 7th Nov 12:29PM:
Re: [TWC] NYC Slow Speeds

Why not register an account here instea of posting as a guest?
reply

chippe01 @ 8th Nov 10:29PM:
Re: [TWC] NYC Slow Speeds

Wow - 10:25 PM and it's actually working ...

cynicaL18 @ 8th Nov 10:42PM:
Re: [TWC] NYC Slow Speeds

yea i have really fast speeds tonight too, i wonder what's up
i hope it stays like this now for one
we should be getting what we pay for
reply

RolteC @ 8th Nov 11:08PM:
Re: [TWC] NYC Slow Speeds

I've given up on road runner.

I ordered 20/20 with Verizon Fios, and I think tomorrow I will depart Road runner as soon as it gets installed.

I cant stand how my 10/.512 service becomes 3/.512 most of the afternoon/night.
reply

nyrealestate @ 9th Nov 12:25AM:
Re: [TWC] NYC Slow Speeds

said by RolteC :

I've given up on road runner.

I ordered 20/20 with Verizon Fios, and I think tomorrow I will depart Road runner as soon as it gets installed.

I cant stand how my 10/.512 service becomes 3/.512 most of the afternoon/night.

Where do you live RolteC?

I finally got a call back from someone in TWC's public affairs department after sending in a complaint through the NYC's website. I'll see if that solves anything. She said she'll get someone to call me during the evening hours.
reply

louist @ 9th Nov 07:35AM:
Re: [TWC] NYC Slow Speeds

Good Decision. I switched to FIOS 20/5 at the end of September. High speeds, no interruptions, no time of day slow-downs.

PEOPLE: If FIOS is available anywhere near you, start putting pressure on Verizon and through your local elected officials to get on with making it available to you in your home as soon as possible. You can only gain through the option of a competitor to TWC. TWC will not change its poor service until the economics of competition force it to.
reply

nyrealestate @ 9th Nov 09:13AM:
Re: [TWC] NYC Slow Speeds

said by louist :

Is there an easy way to check where FIOS is available? All I know is their website says I don't have it. I'm not sure if it's available near me.
reply

anon @ 9th Nov 09:46AM:
Re: [TWC] NYC Slow Speeds

»www.fiberexperts.com/new-york-fios.html

In the city your only hope of getting FIOS is a new building. There are some reports of FIOS in Brooklyn and Queens, and a smattering of FIOS installs in Manhattan at established websites but for the most part FIOS in Manhattan won't be happening for a few years, and only then when they can figure a way to rig MDUs successfully.
reply

sheik28 @ 9th Nov 11:45AM:
Re: [TWC] NYC Slow Speeds

That site is a joke. Just got to the »Verizon Fiber Optics forum which is right here and has better info.
That site is just awa to generate ad revenue .
reply

RolteC @ 9th Nov 12:58PM:
Re: [TWC] NYC Slow Speeds

I live in Fresh Meadows, right off Utopia Parkway.

Apparently I was able to order Fios MONTHS ago, but couldnt because my house was left out of the database! They corrected it and I ordered it online and here I am waiting for them today.

I cant wait till I test these 20/20 speeds.

What sucks is, its a crappy day, It stopped drizzling hours ago but I wonder if this will cause them not to come?
Edit

Multiple guys are here. Cant wait!!!!!
reply

RolteC @ 9th Nov 05:49PM:
Re: [TWC] NYC Slow Speeds

Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 20.45Mb/s
running 10s inbound test (server to client) . . . . . . 20.79Mb/s
The slowest link in the end-to-end path is a 45 Mbps T3/DS3 subnet

Sorry Time Warner but your days have come to end end as me being a road runner customer. I have tried to deal with speeds, but they are always crappy. And no solutions for years. Im now a VERY happy FiOS customer.
reply

Laurie @ 10th Nov 02:58PM:
Re: [TWC] NYC Slow Speeds

Gotta love it :uhh:

Bytezboy @ 10th Nov 04:43PM:
Re: [TWC] NYC Slow Speeds

I'm still getting full speeds anytime of the day, been like this for 3 days. Hope it keeps up!
reply

anon @ 10th Nov 06:10PM:
Re: [TWC] NYC Slow Speeds

Well can't complain, looks like that fix seemed to make a world of difference.
reply

sludgehound @ 10th Nov 11:07PM:
Re: [TWC] NYC Slow Speeds

West side Manhattan tonight 3224 down 492 up
During the week days and most nights it's 9725 and
uploads always 492.
Techs just cut a piece of cable, say they only offer
the RCA modems. Doubt is modem just crappy RR.
Maybe with theater dark from stagehands flatfooted there's
a ton of guys at home online instead of in bars -- lack
of coin. But weekends have been crap for 6 months.
Not gonna call that crap CSR with The Soup on soon. Takes
an hour with those clowns and they know nothing. g/l

reply

NYC Girl @ 11th Nov 11:38AM:
Re: [TWC] NYC Slow Speeds

said by sludgehound :

West side Manhattan tonight 3224 down 492 up
During the week days and most nights it's 9725 and
uploads always 492.
Techs just cut a piece of cable, say they only offer
the RCA modems. Doubt is modem just crappy RR.
Maybe with theater dark from stagehands flatfooted there's
a ton of guys at home online instead of in bars -- lack
of coin. But weekends have been crap for 6 months.
Not gonna call that crap CSR with The Soup on soon. Takes
an hour with those clowns and they know nothing. g/l

LOL, mine still goes up and down during peaks hours and such even with the Extreme. It seemed pretty steady yesterday the times that I was on. I am in 10031
reply

anon @ 12th Nov 09:04PM:
Re: [TWC] NYC Slow Speeds

Rockin' the DSL speeds tonight. So much for that magic fix.
reply

OB Kenobi @ 13th Nov 08:00PM:
Re: [TWC] NYC Slow Speeds

Time-Warner is at it again. Note that the upload speed remains steady, while downloads are drastically fluctuating. It's been like this for three weeks now, almost every day. Yesterday it was fine for some reason. Whatever is going on ... AGAIN (every %&*@!*&%! six months, no matter how many times techs come out here to fix it!) it still hasn't been fixed.

*%^!@(*^!$ you, Time-Warner! You've been doing this @(%*^!$ ever since I signed up ten years ago! You haven't improved at all! When is the FCC going to do something about these monopolist crooks? Where is our choice of broadband cable providers? All there is in this area is Time-Warner, period. That is not capitalism!

anon @ 13th Nov 10:45PM:
Re: [TWC] NYC Slow Speeds

last few evenings for me have been sluggish:

Lysis @ 16th Nov 02:55AM:
Re: [TWC] NYC Slow Speeds

im looking into signing up with RR
but with 40 page threads on slow speeds in nyc (im one stop on the train into brooklyn) i think i may have to hold off...

i have 1.5/768 dsl right now, the bill after taxes fees etc. is currently just over $55 - but the connection has been like a rock, i'm not interested in an isp thats going to have high latency during peak hours.
reply

iBeta @ 22nd Nov 12:44AM:
Re: [TWC] NYC Slow Speeds

Please let me know the outcome....I live on the upper west side 10025 and have a similar issue...I have escalated this as high as Client Relations at Time Warner and still no luck...
reply

anon @ 26th Nov 07:40PM:
Re: [TWC] NYC Slow Speeds

Yesterday around 11 p.m I was clocking about 354 d/l 480 u/l and I couldn't get through to customer service. It gets ridiculous when your upload is faster than your d/l. My connection fluctuates from time to time If I'm lucky I can get 3 MBps better than 354Kbps, but no where near the 10 MBps line I pay for

I wound up calling TW today and they escalated me to tier 3, where they told me to connect directly to the modem. I got around 4 MBps. The CSR said it might be something with the line and is sending a tech over to look at it.

I'll try to keep you guys posted come Saturday
reply

AdamD @ 26th Nov 08:34PM:
Re: [TWC] NYC Slow Speeds

I'm so fed up with this, I consider moving just get FIOS. I've been getting 1-3Mbps download on RR Premium for several weeks now. They must be doing something though, because for two or three days my speeds jumped to 18Mbps/1Mbps up. Even now I'm getting 1Mb uploads, but my downloads suck, I was trying to download some demos from FilePlanet, forget it... This is a typical problem when there is lack of competition: TW just doesn't give a damn because they know which areas have no other choices so they won't fix this problem.

A.
reply

sludgehound @ 26th Nov 09:47PM:
Re: [TWC] NYC Slow Speeds

Nov 26 2007 9:45o Had a week of full 9500/491 until
Sunday nite. Been 1322/491 since. Guess will call and
bug them.
reply

catelinp @ 26th Nov 11:01PM:
Re: [TWC] NYC Slow Speeds

I'm in Manhattan and I've had slow speeds on my Earthlink/RR cable line since last week. I just bailed out of a speed test because it was below 200k on the download. It's usually 5 or 6 Mbps. Is it worth calling them or should I just wait for them to get around to fixing it? My cable TV is fine so I don't think there's anything wrong with the line itself.
reply

AdamD @ 27th Nov 09:18AM:
Re: [TWC] NYC Slow Speeds

This morning I'm getting 18M/1M again! I'm grabbing some demos from FilePlanet while it lasts. I'm sure it'll deteriorate during PM hours:(

A.
reply

sludgehound @ 28th Nov 09:04AM:
Re: [TWC] NYC Slow Speeds

Can't get thru to CSR in eveninga like 11 pm on. Just on
music hold hell fpr an hour til hangup.
This am the d/l is 9780 again. Up always stays 492.
D/l dial needle spins right away to 97xx range. Other
3 evenings Sun-Tues the needle wouldn't jump right away.
Always a pause, then to 600-800 and ends there.
Got thru on phone after only 5 mins hold. This time I
pushed buttons for responses Problem: Service then Internet. CSR gave me tier three.
Same jazz. Guy suggests sending a screenshot of slow
speed d/l dial from TW's site »speedtest.nyc.rr.com/
Send to ihelpdesk@nyc.rr.com with a Subject: LATENCY
I mentioned the number of posts here on this issue. LOL
It does seem that this all began after that last bump
up from 7xxx to 9xxx. Have had service since it began
in 10019 area and this is the worst ever. Was pretty
solid back at first few years at slower speeds.
Neighbors in building w/ RR have had same problem. Was
esp bad after 2 day outage as Con Ed was tearing up the
street in front of building. Took out Net then cable TV
at the last of it. Finally back with a small TW credit.
That's about it. g/l

reply

anon @ 28th Nov 11:51AM:
Chateaugay NY

Speed tested to Portland Maine:

anon @ 28th Nov 05:54PM:
Re: [TWC] NYC Slow Speeds

is it just me or are you guys also getting Spiky latency?
i.e.
my ping goes from 20 to 200 causing me to teleport in games.
reply

AdamD @ 28th Nov 09:50PM:
Re: [TWC] NYC Slow Speeds

Yeah, I had to stop playing QuakeWars I couldn't find a lot of servers with pings below 100ms most of the time and even if I did I would get spikes over 200-300ms at times during gameplay making the games very frustrating.

A.
reply

daeggi @ 28th Nov 10:05PM:
Re: [TWC] NYC Slow Speeds

I finally decided to take the agony to Earthlink DSL. I'm pretty sure I'll have problems there, but I'm doing it just to leave TWC.

Later guys, GL, and let us pray Fios hits our area ASAP..
reply

tgreco @ 28th Nov 10:54PM:
Re: [TWC] NYC Slow Speeds

I can't believe the problems are still the same. Speeds are still over the place. TW can't get it together
reply

sludgehound @ 28th Nov 11:18PM:
Re: [TWC] NYC Slow Speeds

Tonight back to 805 dowm 492 up
Sent screen shots to ihelpdesk@nyc.rr.com
Paying thru nose for 9700+ 492
LOL

RoadRunner dnload

sludgehound @ 29th Nov 08:11AM:
Re: [TWC] NYC Slow Speeds

Again this am RR is doing 9700 down. I did nothing at
all. Just turned on PC XP Pro SP2. This has been
repeatable since Sunday evening slowdown began.
No router. Just the TW reduces the speed to below 1000.
Sent ihelpdesk a screenshot of the 9700 speed this am.
Still no response. Guess after their 9-10 am coffee.
There's no chance this is a theft of service right, like
with cable TV? The TV stays ok as does upload speed.
This evening download 850 is really pathetic.
reply

daeggi @ 29th Nov 11:38AM:
Re: [TWC] NYC Slow Speeds

I'll let you guys know how Earthlink's DSL is. It's supposed to use Covad's backbone, and I got 6mb service for 40 a month (I think initial 3 months or so was 10 bucks less) with one yr contract. 11355 area code btw.
reply

vbox81 @ 29th Nov 11:52PM:
Re: [TWC] NYC Slow Speeds

From the TWC NYC speed test, done at 11:30pm

I hate this service....
Last Result:
Download Speed: 598 kbps (74.8 KB/sec transfer rate)
Upload Speed: 490 kbps (61.3 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.
Example content below Speed Test that will not appear until after it is run once.
reply

OnHeL @ 30th Nov 02:37AM:
Re: [TWC] NYC Slow Speeds

System Down 12:55am to 1:30am and again at 2:05am to 2:10am. Hopefully these are system upgrade downtimes.
--
Do you remember when House began?
reply

sludgehound @ 30th Nov 11:53PM:
Re: [TWC] NYC Slow Speeds

Ran Ok today pretty much 9700 down. But as so often
about 11pm it drops. 3691 now. Getting a tech late
Sat to see if can find reason for these late nite drops.
At least so far narrowed it down to this timeframe.
Or so it would appear.

reply

anon @ 1st Dec 06:06PM:
Re: [TWC] NYC Slow Speeds

Service guys came today and changed all my heads on the coax and used new splitters. Still got a signal strength of 41+ but major packet loss.
When the tech tested the connection d/l was 309 u/l 109. They referred me to "Plant" and should be coming by Tuesday to check on the wiring on the roof of my building.
reply

sludgehound @ 1st Dec 07:49PM:
Re: [TWC] NYC Slow Speeds

Didn't have PC on til TW guy out today too. Same deal. He saw it was 3000 down first test. Reran it at same RR site and 2000 down. Well he wasn't too surprised. Seems to be
happening a lot I guess.
He opens splitter. Goes on roof. Back down. First run is 9700 as should be. Said he tightened connection and put line on dif tap. This is 5th time a tech has done this.
Also suggested if still happens to request a building
check out. They also can send a 6-9 pm guy but they
don't go on roof in the dark or after 6 pm.
I've heard it all. Plant, node, foremen, etc. Those
are the buzz words when these bozos have no idea why
their system runs so slow when it does. They just
throw around words.
I did escalate it to a 'client relations' person. Guy
called and said he would call next Tues to check on
result of visit. Lot of good. But I don't intend to
pay for this stuff.
g/l with the plant and let us know outcome.

reply

sludgehound @ 1st Dec 10:41PM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 652 kbps (81.5 KB/sec transfer rate)
Upload Speed: 488 kbps (61 KB/sec transfer rate)

Now this is just plain ridiculous! 10pm 12.1.07
zip code 10019
reply

sludgehound @ 2nd Dec 07:22AM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 9830 kbps (1228.8 KB/sec transfer rate)
Upload Speed: 485 kbps (60.6 KB/sec transfer rate)

Started up PC and got this couple times at 7am. No
changes to PC or modem. Just TW deciding what to offer at various times. Ranges from 582- to 9830+ all in a 8
hour timeframe.
Amazing service.
reply

sludgehound @ 2nd Dec 04:03PM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 1647 kbps (205.9 KB/sec transfer rate)
Upload Speed: 492 kbps (61.5 KB/sec transfer rate)

Sunday slowdown. 4 pm
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sludgehound @ 3rd Dec 11:12PM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 362 kbps (45.3 KB/sec transfer rate)
Upload Speed: 484 kbps (60.5 KB/sec transfer rate)

11 pm Has to be a new all time low! Man'h

362 down

nocbrute @ 4th Dec 12:10AM:
Re: [TWC] NYC Slow Speeds

Its been over two years... Im still getting horrible speeds...

My ping doesnt do anything BUT spike.

When will this get fixed? What happened to FiOS?

What a load of shit
reply

Straphanger @ 4th Dec 02:23PM:
Re: [TWC] NYC Slow Speeds

I'm getting significant packet loss today. My line monitor looks like it's on the fritz for the past 24 hours.
--
Please use all available doors...you have 33 to choose from.
reply

anon @ 4th Dec 09:44PM:
Re: [TWC] NYC Slow Speeds

hey all,
In Astoria, Queens im getting %75 lost packets on average...
Customer service # (718)358-0900 is busy.
RR / TW is getting on my nerves...anyone else in the area getting same?

~a
reply

anon @ 4th Dec 10:59PM:
Re: [TWC] NYC Slow Speeds

All

My hunch is that TWC is oversubscribing customers. I'm in the Lower East Side, and I've seen other posters in this area complaining. My connection speeds are blazing at 8:00 and 9:00 AM. However, after 6:00 PM to way past midnight, connection speeds are intolerable, averaging between 200-400k download and upload.

It's a great business model. Over subscribe people by claiming that their service has 10mbps downloads, and relentlessly keep support lines overloaded so that customers give up. Most people probably won't even think to check their internet speeds.

What can we do about this? Schedule technicians to come out. They will not pay attention to the problem if you don't get their attention. According to a level 3 technician I spoke to, it takes about 3 on-site visits for someone to really start paying attention.

1. Call and stay on the phone. Don't give up.
2. Ask to speak to a level 3 technician right away. Complain of slow speeds and packet loss.
3. Schedule someone to come out between 6-9pm. It's useless to get them in the morning. They'll come and won't see any problems in the morning. Keep on opening new support issues to get them coming out.
4. Log every job # that involves your calls
5. Use these job numbers to get credits on your bills. If you don't get the speed you pay for, you should not be paying!
reply

mckenna797 @ 5th Dec 01:18AM:
Re: [TWC] NYC Slow Speeds

sludgehound @ 5th Dec 09:29AM:
Re: [TWC] NYC Slow Speeds

Thanks for the pointers, esp #3. Even tech guy said
to try requesting 6-9p. Don't know if Sat Sun late
nite is available. He said nite guys can't go on a
building roof after 6p or in dark - insurance rules.
At 4p he roofed after seeing 3000 down & a second run
of 2000. Down from roof. Reconnected white cable.
9700. Left. Hour later 4000. Every evening since
the 7am to 4pm 9700 down becomes the evening 3000 or
2000. Might try the 6-9p thing. Thanks,
9700 this am after purging IE7 of the temp Internet
files. Not Disk Cleanup. Purge from Internet Options,
under General.
reply

mckenna797 @ 5th Dec 06:13PM:
Re: [TWC] NYC Slow Speeds

this test was taken at 6:12 PM

this from speakeasy
Last Result:
Download Speed: 8991 kbps (1123.9 KB/sec transfer rate)
Upload Speed: 491 kbps (61.4 KB/sec transfer rate)

this from timew warner site
Download Speed: 9135 kbps (1141.9 KB/sec transfer rate)
Upload Speed: 488 kbps (61 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.
reply

anon @ 5th Dec 06:41PM:
Re: [TWC] NYC Slow Speeds

Tech showed up and basically fussed.

Some neighborhoods of New York have been oversubscribed. They plan on solving this by "splitting the nodes" whatever that means, but until that time, there is no reason anyone should be paying any money.

Everyone, call, schedule a tech, record the job # and get your credit on your bill.
reply

nocbrute @ 5th Dec 07:36PM:
Re: [TWC] NYC Slow Speeds

just wait they will fix it if theyre splitting the nodes.

lucky you.
reply

sludgehound @ 5th Dec 10:06PM:
Re: [TWC] NYC Slow Speeds

Download Speed: 1286 kbps (160.8 KB/sec transfer rate)
Upload Speed: 488 kbps (61 KB/sec transfer rate)

10:02 pm West Side Midtown Man'h.
Come on TW, split some damn nodes! Or something.
reply

daeggi @ 5th Dec 10:09PM:
Re: [TWC] NYC Slow Speeds

Give a Earthlink DSL a try.

I just got the service activated, and looks good so far.

Only downside is that the service is 6MB service, but atleast it seems like it's steady connection.

sludgehound @ 6th Dec 09:06AM:
Re: [TWC] NYC Slow Speeds

Download Speed: 7514 kbps (939.3 KB/sec transfer rate)
Upload Speed: 492 kbps (61.5 KB/sec transfer rate)
9am 12/6 TWC RR test site.

Not the usual am 9700 down but as usual the evening
was mad slow for weeks now. Definitely throttled.

Did a second test just now same TWC site. 9:08 am
They can do it when they want to.
Download Speed: 9938 kbps (1242.3 KB/sec transfer rate)
Upload Speed: 491 kbps (61.4 KB/sec transfer rate)
reply

sludgehound @ 7th Dec 12:21AM:
Re: [TWC] NYC Slow Speeds

Verizon Readies FiOS Push Into Manhattan
Bendable fiber should ease installations...
11:28AM Thursday Dec 06 2007 by Karl

Quoted 10/512 average 9700/490 in am & much of day.
Evenings & weekends all over the place. slow 600/490
Always down that dies.
This would be gone as fast as ATT's dsl.
Can't wait for this too! 10 years off tho.
»www.reuters.com/article/marketsN···6?rpc=44

IBM says breakthrough heralds supercomputer on chip

He said using light instead of wires to send information between the cores could be as much as 100 times faster and use 10 times less power than wires.
reply

anon @ 7th Dec 06:00PM:
Re: [TWC] NYC Slow Speeds

Well connection when out on the night around 1am(Sunday I think) soo i call they say nothing wrong with my line they wanted to schedule an appointment I pass, connection was back up when i woke up and now after countless tech coming over to check the connection the problem is solve, I think been like this for 4 whole day no more slow down yay :D

sludgehound @ 8th Dec 01:46PM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 1770 kbps (221.3 KB/sec transfer rate)
Upload Speed: 489 kbps (61.1 KB/sec transfer rate)

1:44 pm Sat 12/8 10019 Midtown west side.
reply

sludgehound @ 9th Dec 01:01PM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 2385 kbps (298.1 KB/sec transfer rate)
Upload Speed: 491 kbps (61.4 KB/sec transfer rate)

Sunday 1pm 12/9/07 Zip 10019
reply

sludgehound @ 9th Dec 01:05PM:
Re: [TWC] NYC Slow Speeds

duplicate post
reply

nocbrute @ 9th Dec 10:17PM:
Re: [TWC] NYC Slow Speeds

2000/600

50ping to NY
100ping to TX

trash.
reply

playdoh @ 12th Dec 01:36AM:
Re: [TWC] NYC Slow Speeds

Hey I didn't read all 44 pages, but just to make sure that it is a TWC issue (99% of the time it is)... when you perform a speedtest, open up a command prompt ( start | run | cmd ) and type in

netstat -o -n

this will show all of your connections. just make sure that you don't have any rogue programs (or virii or adware) that are using your internet connection while you are performing your test.
reply

tgreco @ 12th Dec 08:19PM:
Re: [TWC] NYC Slow Speeds

Customer relations called me a few days ago with a new fix date.....By the Holidays....but which one 4th of July??? Call Customer Relations and complain and demand credit here is their number, which they don't want people to know

Ed Urbanowzky

718 670 6626
reply

sludgehound @ 13th Dec 09:20PM:
Re: [TWC] NYC Slow Speeds

I got 1 718 670 0228 for Cust Svr.
Tech has been out. New modem is all he did at 1pm.
Was 9700/490 before & after. Seemed ok for awhile.
Tonight it's download from 912-2200. Up stays 490.
Tech said down & up are on separate frequencies. They
always have a verbal line rather than a fix.

»speedtest.nyc.rr.com/
reply

tgreco @ 14th Dec 05:32PM:
Re: [TWC] NYC Slow Speeds

Customer Relations is a step above CS Call them and complain. If enough credit is given they will fix their system. When I called the City of NY division that over sees TW they told me they get less then 500 complaints a year about their service. So if they suck, and get away with it, it is our fault for not voicing up about it.
reply

ellegardenn @ 16th Dec 07:43PM:
Re: [TWC] NYC Slow Speeds

Well I haven't been on here for 2 months ever since they fixed the lag issue during peek hours since October 3rd :/ unfortunately I have to come back to these forums because the lag is back :(. Ne one else in the upper west part of Manhattan (im on 94) expierencing lag?
reply

anon @ 17th Dec 12:30AM:
Re: [TWC] NYC Slow Speeds

Would everyone please check your modem stats page and check your received signal power?

I am still having all the problems that everyone cites, changeable slow download speeds, spiky connections, excessive lag times, etc.

However, within the past few days there has been a marked increase in the receive signal power level.

It seems like they are trying to do something to fix the problems, but so far the problems are still there.

I do appreciate the extra receive signal power level though. It has to help on some basic level.

Anyone else have this phenomena with their connection?
reply

RolteC @ 17th Dec 12:16PM:
Re: [TWC] NYC Slow Speeds

uh, Just a fyi!

Signal levels change as the amount of equipment on the line is used I believe.

I say this because my signal to my cable modem would change day and night.

I have two lines running into the house, one at like +14 and the other at around 0.

Why the difference? Maybe the other cable got water inside of it? I dont know but it wont let my tv/cable modem work anymore, I have to have that fixed soon.
reply

wkpower @ 17th Dec 09:11PM:
Re: [TWC] NYC Slow Speeds

anyone having problems on the Lower East Side? i'm in zip 10002 and the speed problems are starting up again....started about a week ago.
reply

ellegardenn @ 17th Dec 11:03PM:
Re: [TWC] NYC Slow Speeds

well I'm on the upper west side, 10025 and the speed probs started up a week ago for me as well... Oh god not this again :(
reply

dreamer3kx @ 17th Dec 11:35PM:
Re: [TWC] NYC Slow Speeds

L.E.S here,my speeds are horrible every night.Its getting to a point that im starting to get used to it,you know when that happens its bad.I wish I had an alternative besides verizons dsl.
reply

mckenna797 @ 17th Dec 11:36PM:
Re: [TWC] NYC Slow Speeds

Downstream
Freq/Power: 687.000 MHz 4 dBmV
Signal to Noise Ratio: 37 dB
Modulation: QAM256

--------------------------------------------------------------------------------
Upstream
Freq/Power: 33.008 MHz 43 dBmV
Channel Type: DOCSIS 1.x (TDMA)

Symbol Rate: 2560 kSym/sec

Modulation: QAM16
reply

Lysis @ 18th Dec 02:25AM:
Re: [TWC] NYC Slow Speeds

said by daeggi :

Give a Earthlink DSL a try.

I just got the service activated, and looks good so far.

Only downside is that the service is 6MB service, but atleast it seems like it's steady connection.

looks like 5mb down and maybe 768 up?
what is rr speeds? seems its 10mb down and 500 up?

i'm looking to sign up with rr but guess i'll wait till these problems clear up - looks like this has been going on for 6 months though :( so i may have a long wait
reply

tgreco @ 19th Dec 04:22PM:
Re: [TWC] NYC Slow Speeds

Got a call to day from TW Customer Relations. Again they claim the problem is fixed.....we'll see.
reply

anon @ 19th Dec 10:41PM:
Re: [TWC] NYC Slow Speeds

About a week ago I was assigned a new IP from Earthlink... and my connection is dramatically better. I don't know if that's TWC doing, or Earthlink... but it's not bad.

sludgehound @ 20th Dec 10:11PM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 797 kbps (99.6 KB/sec transfer rate)
Upload Speed: 485 kbps (60.6 KB/sec transfer rate)

west side midtown 10019
reply

sludgehound @ 21st Dec 07:20AM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 9799 kbps (1224.9 KB/sec transfer rate)
Upload Speed: 493 kbps (61.6 KB/sec transfer rate)

Man they have to be throttling speeds at nite. Been
consistently this pattern of 800 d/l at nite then return
to full speed in am and holds thru the day M-F. Sat &
Sun pretty much the same, esp at night.

reply

Homeless @ 22nd Dec 03:36PM:
Re: [TWC] NYC Slow Speeds

My internet is going so slow that I can't finish a speed test. Overall the service has been pretty bad over the last 3 weeks as at certain times the internet goes so slow that 56k is faster
reply

anon @ 22nd Dec 05:26PM:
Re: [TWC] NYC Slow Speeds

yea my speeds are very very fast at around 11pm-,LES.
reply

sludgehound @ 22nd Dec 10:34PM:
Re: [TWC] NYC Slow Speeds

Last Result:
Download Speed: 2842 kbps (355.3 KB/sec transfer rate)
Upload Speed: 492 kbps (61.5 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.
Example content below Speed Test that will not appear until after it is run once.

Jerky service past 3 hours. Sites slow & just now at 10:30
pm got above.
reply

JSY @ 26th Dec 01:39AM:
Re: [TWC] NYC Slow Speeds

I've been really confused about the speeds I've been getting the past few days. I am getting different results from different speedtests.

The TWCNYC speed test shows 19462/965.

The Java Speed test here shows:

The Speedtest.net shows:

The Flash Speed test here shows:
11963 Kbps 961 Kbps

All of these were taken one right after the other. Who do I believe? Those are 3 very different results from 4 tests.

(This is with RR Extreme.)

Edit: There must be something up with the Optimum Online that the Speedtest.net is going through. I just redid the test with a server in Maine - TWMaine - and got:

Or maybe I'm only able to communicate well with TWC servers. Doh!
reply

sludgehound @ 26th Dec 07:39AM:
Re: [TWC] NYC Slow Speeds

»speedtest.nyc.rr.com/
Last Result:
Download Speed: 9801 kbps (1225.1 KB/sec transfer rate)
Upload Speed: 491 kbps (61.4 KB/sec transfer rate)

No VoIP. RCA425 modem. No router. XP Pro. High end PC.
Don't know your package speeds but above is the standard
NY one for now. If site gives you lower speeds like
2000/492 pr 1000/492 esp at night then call and bitch
like mad while getting escalated up as far as can.
When they start too offer sending a night tech 6-9pm
then you've got their attention. Be sure they say
they will be monitoring your line. Then you should see
stable results across test sites. Above RR one is what
they use most.
For past 5 days I've finally gotten my old full speed
round the clock. They did all kinds of visits til I told them no more. Day later came the full speed after
months of slow downs at night & weekends. They blame
"traffic", your gear, etc.
g/l

reply

RolteC @ 26th Dec 10:31AM:
Re: [TWC] NYC Slow Speeds

Well if you have RR Turbo in the NYC area, I believe the website says its 20Mbit down and 1Mbit up. For like $70/month or something close to that amount.
reply

PhoenixDown @ 26th Dec 01:22PM:
Re: [TWC] NYC Slow Speeds

speeds have been okay but the last few days I've been suffering from major packet loss which makes the service all but useless, anyone else?

(fresh meadows ny)
reply

playdoh @ 28th Dec 12:20AM:
Re: [TWC] NYC Slow Speeds

I have been losing my connection to TWC RR completely last few days. Now I made some changes to my home network so I haven't totally ruled out my equipment... but I can't ping RR at all until i reboot my modem.
reply

SRF26 @ 28th Dec 05:41AM:
Re: [TWC] NYC Slow Speeds

RR Turbo in NYC is 15meg down and 768kbps up.

Regards...JL
reply

will11209 @ 3rd Mar 08:44AM:
Re: [TWC] NYC Slow Speeds

i wrote to the DOITT and got escalated to customer relations. tech came and checked my apartment (no problems) he dispatched the engineering dept and they claimed to have "fixed" amplifier.

I AM STILL HAVING ISSUES AS BEFORE.

what is my next step? attorney general? BBB? call VP of Time Warner?
reply

SRF26 @ 4th Mar 07:07AM:
Re: [TWC] NYC Slow Speeds

Horrible download speeds/performance in 11432 @ 07:00. Upload speeds are "normal". Anyone else in NYC experiencing this slowdown?

TIA....JL
reply

wkpower @ 5th Mar 04:38PM:
Re: [TWC] NYC Slow Speeds

im always experiencing slowdown. but mostly during peak hours, around 7pm-2am or so. and also all day on Sundays for some reason. not saturday, but sunday only. however, this could be due to traffic shaping, not sure.
reply

anon @ 5th Mar 09:35PM:
Re: [TWC] NYC Slow Speeds

ths exactly wat it is traffic
reply

tymoney321 @ 6th Mar 10:33AM:
Re: [TWC] NYC Slow Speeds

I am experiencing the same problem with Verizon DSL
reply

Smith6612 @ 6th Mar 05:03PM:
Re: [TWC] NYC Slow Speeds

If that's the case, post your problem in the Verizon DSL forum and we can see what is going on. This is the Roadrunner forum.
reply

anon @ 7th Mar 10:34PM:
Re: [TWC] NYC Slow Speeds

its raining and my connection is very slow,always happens when it rains,matter of fact its always slow nowadays.
reply

anon @ 9th Mar 11:51AM:
Re: [TWC] NYC Slow Speeds

so is mine
reply

margaf77 @ 9th Mar 12:02PM:
Re: [TWC] NYC Slow Speeds

said by will11209 :

i wrote to the DOITT and got escalated to customer relations. tech came and checked my apartment (no problems) he dispatched the engineering dept and they claimed to have "fixed" amplifier.

I AM STILL HAVING ISSUES AS BEFORE.

what is my next step? attorney general? BBB? call VP of Time Warner?

Go back to the contact at TWC who you spoke to after the DOITT complaint. If you get no help there then refile a DOITT complaint.
reply

hortangur @ 9th Mar 06:56PM:
Re: [TWC] NYC Slow Speeds

have been really digging on the new COD for the past week or so its been pretty much unplayable from 9-12.

so tonight i hopped on early to play a few round b4 dinner.
i figured let me run ping plotter in the backround to see what happens.
and this doesn't look good I think.
I play for a few minutes and the whole thing looks like a slide show.
but what worse is most of teh time I'll hit a button and nothing happens til' like a second later.
I think thats packet loss?

ojai00 @ 12th Mar 10:37AM:
Re: [TWC] NYC Slow Speeds

I just tried resetting my modem for the heck of it last night and started getting at least decent speeds afterwards.

About 7000kbps/down and 482kbps/up around 11:07pm. These are welcome speeds after normally getting 400kbps/down. I'll check again tonight during peak hours.
reply

anon @ 13th Mar 01:11AM:
Re: [TWC] NYC Slow Speeds

Ive been getting various speeds,anywhere from 700kb/4000kb/7000kb(mostly slow speeds) ever since I activated the service about a year ago.

Anybody else having this problem? Im in the LES(south st.).
could it be my cables or modem? I guess I should call up.Can they check if I have any problems from there offices?
reply

ojai00 @ 13th Mar 10:39AM:
Re: [TWC] NYC Slow Speeds

Speeds were still good around 9pm. Not sure what kind of work was done but it's fine with me.
reply

anon @ 13th Mar 11:14PM:
Re: [TWC] NYC Slow Speeds

how nice,its been like this for months.LES.Is there any alternative? I'm tired of giving money to RR.

hortangur @ 14th Mar 12:01AM:
Re: [TWC] NYC Slow Speeds

about 8pm my phone dies in mid conversation.
I check my internet its dead from about 9 -11:30
nothing.
I feel like a smuck for putting u p with this
gonna call and see if maybe they can credit me for the last month or something
this is ridiculous.

ha just for fun I went to the verizon fois site and it says

fiber is available for me !!

wooot!!

louist @ 14th Mar 09:23AM:
Re: [TWC] NYC Slow Speeds

I participated extensively in this thread last year. I last posted last October 1st when, after months of frustration, I dropped RoadRunner and moved to FIOS. (I have never regretted the move. I get a real 20 megs down and 4.6 megs up with standard package and it doesn't degrade by time of day. My son games and doesn't seem to have any problems with lags at all. It just works!)

I cannot believe that you are all still experiencing this nightmare of poor service delivery. If FIOS is available to you, don't be afraid of the move hassle. It is not a big deal and it is well worth it.

If FIOS is not available, I am sorry that you are stuck. You should all complain loudly and frequently to your elected officials, to DoITT and to the BBB. Keep escalating. Only combined and continuous pressure will get any action. (or the event of A major competitor for your area such as FIOS.)
--
regards,

Lou
reply

anon @ 14th Mar 11:09AM:
Re: [TWC] NYC Slow Speeds

A month ago, I posted on a thread about traffic shaping about my problems with the service, which were pretty much exactly the same as other users in this thread. They came out to do some work and it seemed fixed for about two weeks but the problems have returned and now, I'm stuck in Time Warner bureaucratic idiocy. Even though Time Warner had no problem with booking two Level 3 tech visits in the past, Time Warner is now insisting I must have THREE ordinary tech visits in a one month period before I can have the privilege of an audience with Level 3 again. Three visits?!? So a third-party contractor can swap out my modem three times? What of waste of my time and just as importantly, a waste of Time Warner's time and resources. It never ceases to amazes how bureaucracy will cling feriously to rules that end up costing them money but cites cost savings as the reason for those rules! Absolutely insane and seems pretty much designed not to solve problems but to make sure people give up on trying to get their problems solved. I have filed a complaint with the City Telecommunications Office but it's ridiculous one has to resort to filing a complaint because common sense is in such short supply at Time Warner. I am seriously thinking of getting 3 mbps DSL just to get rid of Time Warner.
reply

hyperdoggy @ 14th Mar 07:19PM:
Re: [TWC] NYC Slow Speeds

Is this common for RR in the Brooklyn area? i have a friend whom has been having the same issue, slower than dial-up for broadband. It seems that after 6 techs(even a level 3 tech and a foreman) the problem still exist, in fact i think he has been receiving credit for for the last 5 months, not in the goodness of RR's hearts but for the fact that so my buddy can't file a formal law suit against them(can't sue what you have not been paying for...yea we looked it up). RR rep whom my friend has a first name base relationship has confirmed there is something wrong in their end, but would not go into detail.

Crappy neighborhood too, Verizon's dsl does not service the area, 2 block away from being in optimum's service zone, what's a guy gotta do for some broadband?

His zip code is 11220 around 58th street around 7th ave it think, does anyone near that area have this issue? And any idea of a fix? kinda sad that in New York and some people can't even get online past 56k, even for $50 a month.
reply

anon @ 16th Mar 12:10PM:
Re: [TWC] NYC Slow Speeds

would switching to Earthlink Cable make a difference? I know they use the same cable lines.
reply

nyrmetros @ 16th Mar 02:27PM:
Re: [TWC] NYC Slow Speeds

I have TWCNYC roadrunner residential in northeast queens. It takes forever to load many webpages and download files. How can I tell if the issues are on my end or TWC's end? How can I provide you folks with info about my speed and cable modem box so ya'll can offer me some guidance? thanx.

anon @ 16th Mar 02:50PM:
Re: [TWC] NYC Slow Speeds

"would switching to Earthlink Cable make a difference? I know they use the same cable lines."

no I have earthlink it runs through RR.
reply

louist @ 16th Mar 05:28PM:
Re: [TWC] NYC Slow Speeds

The results you are getting are terrible.

You should try the tests to Speakeasy NYC. If the results are same, Call TW and ask for corrective action, If they cannot fix this soon, Switch to Verizon. Since you are in Oakland Gardens, and FIOS is available here, I'd switch to Fios.

PS: I am in 11364 and had to switch to FIOS because of Poor TW service. Good Luck!.
--
regards,

Lou
reply

anon @ 16th Mar 10:18PM:
Re: [TWC] NYC Slow Speeds

Is it April because Im starting to think RR is pulling a April fools joke on me,anyway called earlier and the tech will be here Thursday hopefully its only my modem,if its my lines I have a feeling they will never find the problem.

stonehhh5 @ 19th Mar 09:15PM:
Re: [TWC] NYC Slow Speeds

from brooklyn. how lame.
this is my first night on cable since switching from verizon. I think i'm going to back to verizon. this sucks! double the price and not even half the speed.
reply

flushingcomi @ 20th Mar 02:25AM:
Re: [TWC] NYC Slow Speeds

said by stonehhh5 :

from brooklyn. how lame.
this is my first night on cable since switching from verizon. I think i'm going to back to verizon. this sucks! double the price and not even half the speed.

boy that really sucks, im in 11354 flushing queens, i havent had it that bad yet, but close, 800-1000 is as bad as my download goes, than right after midnight, every hour i get another 1500ish kbs, so its 2:24 am right, now i can finnally download at 5000kbs, then by morning i can ussually download at 1mbs.

tons of problems right now. sucks like hell... wish fios would get here.
reply

nyrmetros @ 20th Mar 03:27AM:
Re: [TWC] NYC Slow Speeds

said by louist :

The results you are getting are terrible.

You should try the tests to Speakeasy NYC. If the results are same, Call TW and ask for corrective action, If they cannot fix this soon, Switch to Verizon. Since you are in Oakland Gardens, and FIOS is available here, I'd switch to Fios.

PS: I am in 11364 and had to switch to FIOS because of Poor TW service. Good Luck!.

I got this today

nyrmetros @ 20th Mar 03:32AM:
Re: [TWC] NYC Slow Speeds

from Speakeasy NYC

Download Speed: 181 kbps (22.6 KB/sec transfer rate)
Upload Speed: 65 kbps (8.1 KB/sec transfer rate)

and from SPeakeasy Washignton DC

Download Speed: 363 kbps (45.4 KB/sec transfer rate)
Upload Speed: 63 kbps (7.9 KB/sec transfer rate)

better?
reply

nyrmetros @ 20th Mar 04:06AM:
Re: [TWC] NYC Slow Speeds

huh? Now I get this??

and

louist @ 20th Mar 07:00AM:
Re: [TWC] NYC Slow Speeds

Your last two posted results are still pretty poor. The one following (6.6 Megs and 5.9 Megs down) are respectable, but no where near the results you should be seeing if you have 10 Meg down "standard" service.

The variability in your results is another cause for dissatisfaction. I note that these are off peak results, so they are probably as good as you are receiving.

I assume that you have used the tweak test and followed any corrective actions it suggests? If not, try it. It may help.
--
regards,

Lou
reply

Laurie @ 20th Mar 10:44AM:
Re: [TWC] NYC Slow Speeds

I can't believe I pay so much for this crap. New router, new modem, new dedicated wiring...

nyrmetros @ 20th Mar 12:00PM:
Re: [TWC] NYC Slow Speeds

said by louist :

Your last two posted results are still pretty poor. The one following (6.6 Megs and 5.9 Megs down) are respectable, but no where near the results you should be seeing if you have 10 Meg down "standard" service.

The variability in your results is another cause for dissatisfaction. I note that these are off peak results, so they are probably as good as you are receiving.

I assume that you have used the tweak test and followed any corrective actions it suggests? If not, try it. It may help.

I tried the tweak test but it said everythign was in good shape.
reply

Laurie @ 20th Mar 08:14PM:
Re: [TWC] NYC Slow Speeds

OK, so I do the Speakeasy test and get this:

Ten seconds later, the TWC speedtest shows 9745/483.

WTF?! Anyone? Anyone? Bueller?
reply

anon @ 20th Mar 10:03PM:
Re: [TWC] NYC Slow Speeds

Past week I'd say I've been getting crap speed here in Astoria. So much fun.

nyrmetros @ 21st Mar 01:12AM:
Re: [TWC] NYC Slow Speeds

ok now this is weird. Running the speedtest with FireFox, I get this.

But now running the same test with Internet Explorer, I get this.

Laurie @ 21st Mar 08:43AM:
Re: [TWC] NYC Slow Speeds

Both of you should try the TWC test! According to that, I'm crankin'!! It's obviously a load of crap, but it makes you feel better and think nothing's wrong!! This way you don't call them and make them do their jobs or deliver what you pay for!! It's good for a laugh...

»speedtest.nyc.rr.com/
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nyrmetros @ 21st Mar 10:33AM:
Re: [TWC] NYC Slow Speeds

said by Laurie :

Both of you should try the TWC test! According to that, I'm crankin'!! It's obviously a load of crap, but it makes you feel better and think nothing's wrong!! This way you don't call them and make them do their jobs or deliver what you pay for!! It's good for a laugh...

»speedtest.nyc.rr.com/

Download Speed: 9314 kbps (1164.3 KB/sec transfer rate)
Upload Speed: 231 kbps (28.9 KB/sec transfer rate)

Ha!!
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Laurie @ 21st Mar 10:54AM:
Re: [TWC] NYC Slow Speeds

Uh huh... ;)
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Laurie @ 22nd Mar 12:44PM:
Re: [TWC] NYC Slow Speeds

I just went to watch a video, which was impossible. I checked the "Video Quality" thing and it said "your detected speed is 61 kbps." SIXTY ONE. Impressive, huh? So naturally I head over to the TWC speedtest, and wouldn't you know it... over 9800!

It's no wonder they use that thing to judge your speed, and refuse to do anything for you.
reply

nyrmetros @ 23rd Mar 10:16PM:
Re: [TWC] NYC Slow Speeds

yea, TWC is good for nothign more than a laugh.... unfortunately it comes at my expense.
reply

mckenna797 @ 23rd Mar 10:32PM:
Re: [TWC] NYC Slow Speeds

these tests were all done a few minutes apart the speedtest net speeds are way out of line with the others so might be a speedtestnet problem so would suggest if your having speed problems try some of the other tests sites and see if the reported speeds are in the same vicinity

speak easy new york about 2 minutes ago

Last Result:
Download Speed: 8294 kbps (1036.8 KB/sec transfer rate)
Upload Speed: 496 kbps (62 KB/sec transfer rate)is is from speak easy new york about 2 minutes ago

speedtest.net

time warner test
Last Result:
Download Speed: 8109 kbps (1013.6 KB/sec transfer rate)
Upload Speed: 490 kbps (61.3 KB/sec transfer rate

my speed server
Speed test statistics
---------------------
Download speed: 7753088 bps
Upload speed: 490560 bps
Quality of service: 79 %
Download test type: socket
Upload test type: socket
Maximum download pause: 69 ms
Average download pause: 3 ms
Minimum round trip time to server: 31 ms
Average round trip time to server: 52 ms

sludgehound @ 23rd Mar 11:15PM:
Re: [TWC] NYC Slow Speeds

»speedtest.nyc.rr.com/

Needle barely moves off zero. 3 tech visits to midtown
westside. Sometimes during day get full speedy and
snappy. Usually this stuff.
No reply from ihelpdesk@nyc.rr.com

This truly is the Bear S of ISPs.

Being charged for standard 10000/500. UNFAIR

Last Result:
Download Speed: 849 kbps (106.1 KB/sec transfer rate)
Upload Speed: 485 kbps (60.6 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.
Example content below Speed Test that will not appear until after it is run once.
reply

anon @ 24th Mar 07:17AM:
Re: [TWC] NYC Slow Speeds

I wish I was always running at this speed but my wishes will soon vanish later on,my speeds will drop to a pathetic 800kb/D.This was taken at 7:17 am.

wkpower @ 24th Mar 12:34PM:
Re: [TWC] NYC Slow Speeds

i live on the lower east side in manhattan and for me i get lowered speeds like clockwork around 7pm-2am Mon-Sat. on sundays its just bad all day. i think my ip is flagged and they're using traffic shaping on me or something. i have no idea. but any other time other than those hours, i get full advertised speed.

i was getting really horrendous speeds like you guys pretty consistently for about 2 years. did a lot of calling in and complaining, scheduling appointments to come look at my line, blah blah blah, etc etc. nothing changed. nothing worked. so i just gave up and let it be. eventually it got to the point where i am at now.

at prime time hours, speeds are crap, i probably get 1-2k down and 400k up. and prime time is when everyone is at home and using it the most. other times i'm getting full speeds. i can even see the speed drop around 7pm. i get home around 530pm and i test the speeds. its good. i test it every 15-30 min and its fine up until around 645-7pm, the speeds just plummet. and it stays down until around 2am.

maybe this is normal? maybe this is supposed to happen during prime time hours because the nodes are getting heavy usage? i have no idea.
reply

loudog3114 @ 24th Mar 02:43PM:
Re: [TWC] NYC Slow Speeds

I live in midtown west and get the same performance. today I was getting 15Kb (yes, bits) down so I just switched to my tethered verizon cdma line for FASTER downloads. ridiculous, total ripoff.
reply

anon @ 24th Mar 11:11PM:
Re: [TWC] NYC Slow Speeds

im on the LES 10038,in the morning I was running at 9800kb tonight...this.Where are you fios?

anon @ 24th Mar 11:17PM:
Re: [TWC] NYC Slow Speeds

terrible

sludgehound @ 25th Mar 07:36PM:
Re: [TWC] NYC Slow Speeds

At least seeing the same pattern received by others
gets one away from a paranoid outlook. Hey it ain't
just me. RR has to be capping/controlling speeds.
This similar pattern of d/l speed cap in evenings & weekends must be their attempt to balance loads.
Certainly individual users can't all be sending a
request to "please throttle my speed".
Duh, ack ack ack.
Nightly drop just began. Later will be 800 down.

Download Speed: 6685 kbps (835.6 KB/sec transfer rate)
Upload Speed: 492 kbps (61.5 KB/sec transfer rate)
Example content below Speed Test that will disappear after it is run once.
Example content below Speed Test that will not appear until after it is run once.
reply

flushingcomi @ 26th Mar 12:05AM:
Re: [TWC] NYC Slow Speeds

well my girlfriend isnt being throtled, its not everyone.

i certainly am, 4 minunes after midnight and my speed increased by 500%.

edit, speed test exactly 1 hour later im back to 9000kbs.

boy do i hope they wired by building for fios
reply

anon @ 26th Mar 11:07PM:
Re: [TWC] NYC Slow Speeds

Internet speeds in astoria, queens have gone down the drain, there is *tons* of packet loss and playing any multiplayer video game or streaming content is a total pain.
reply

dontsleep @ 26th Mar 11:19PM:
Re: [TWC] NYC Slow Speeds

said by astoria_gamer_08 :

Internet speeds in astoria, queens have gone down the drain, there is *tons* of packet loss and playing any multiplayer video game or streaming content is a total pain.

Yes it has for around 2 months for me.I have elevated the issue so much that there is an open work order to check the node.Hopefully they fix something...
reply

anon @ 26th Mar 11:39PM:
Re: [TWC] NYC Slow Speeds

Just talked to a time warner rep and they "refreshed the signal" and I'm getting these speeds now. Still getting packet loss from pings to normal sites and online games/streaming content is still a nightmare.

What does "refreshing the signal" mean? At least this time the TW rep is cooperative. Most often they brush aside any complaints saying it's either a problem with 1) your computer or 2) the wires/modem.

Is there any way to get around this ? I've been having internet issues on and off for the last few months and it's unfortunate to have to pay for 4Mbps and get shitty service like this.
reply

anon @ 27th Mar 11:12PM:
Re: [TWC] NYC Slow Speeds

Every freakin night,even worse when it rains.As soon as FIOS rolls around(20??)I am jumping off this train in a hurry.

Quick question.What can TW techs do if I tell them my connection is very bad when its raining or any kind of bad weather? Will they come by and check the lines outside? Where do the lines exactly connect to outside?

I live in a housing establishment on the LES 10038.Thanks.