Number Porting Success/Failure to new Providers
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doopstr @ 2nd May 01:37PM:
Number Porting Success/Failure to new Providers

Please post your number porting success/failures to other providers.
I'm thinking of switching to Vonage but want to know if there will be an issue porting my number.
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Mediocrates @ 2nd May 07:46PM:
Re: Number Porting Success/Failure to new Providers

I did precisely that last year. Albeit it's a slow process it came off w/o a hitch.
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trburkholder @ 2nd May 09:47PM:
Re: Number Porting Success/Failure to new Providers

In the process of porting form CallVantage to VOIPo. Ordered it on April 20 and they allege the number will be ported on May 11 which is a ridiculously long time.

I'll update this and let people know if it worked.
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watts3000 @ 3rd May 08:56AM:
Re: Number Porting Success/Failure to new Providers

Not to hijack your thread but trburkholder what do you think of voipo mainly call quality, and e911? I was going to use them but I was a little leary of them imo they've not really been in business long enough
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bshelly @ 3rd May 08:09PM:
Re: Number Porting Success/Failure to new Providers

I have the same CallVantage>VOIPo port date of May 11. I don't understand why it takes AT&T so long to release numbers from CallVantage. It just gives me one more reason to hate the new AT&T. VOIPo may be new, but their service and willingness to help is outstanding.

I will NOT miss my AT&T bill. Good riddance to the Death Star!
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NetFixer @ 4th May 02:25AM:
Re: Number Porting Success/Failure to new Providers

I started the port process to at&t wireless on 04/23 and after several problems where CallVantage rejected the port request without providing a reason, an at&t wireless manager was finally able to confirm a couple of days ago that the port will take place on 05/05. I will update this post if that does not happen.
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qsg1049 @ 4th May 07:39AM:
Re: Number Porting Success/Failure to new Providers

said by doopstr :

Please post your number porting success/failures to other providers.
My port from CV to Vitelity went without a hitch. I applied on 4/06 and it completed 2 weeks after, 4/20.
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NY Tel @ 4th May 03:37PM:
Re: Number Porting Success/Failure to new Providers

said by bshelly :

I have the same CallVantage>VOIPo port date of May 11. I don't understand why it takes AT&T so long to release numbers from CallVantage. It just gives me one more reason to hate the new AT&T. VOIPo may be new, but their service and willingness to help is outstanding.

I will NOT miss my AT&T bill. Good riddance to the Death Star!
They like to hold onto the account for as long as they can for billing credit/debit purposes. Voipo processes the requests right away.
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nightwalker @ 4th May 04:55PM:
Re: Number Porting Success/Failure to new Providers

Port Pending to CallCentric.

Apr 24, 2009 02:31 PM | Customer service
Your porting order has now been placed. Callcentric is currently waiting for a confirmed porting date on your order. Once we receive a confirmed porting date you will be updated.

Apr 29, 2009 08:44 AM | Customer service
We have received a porting date for your number(s). Your number(s) are expected to port on 05/07/2009.

13 calendar days (9 business days)
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jkrantz @ 4th May 10:08PM:
Re: Number Porting Success/Failure to new Providers

I ported my CallVantage number to an AT&T POTS line. I placed the order on 04/27/09 and the porting was completed one week later on 05/04/09.

Now the DSL line has not been seen yet (LOL).
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digital_home @ 5th May 02:45PM:
Re: Number Porting Success/Failure to new Providers

I ported my CallVantage number to Optimum Voice without any problems. Took about 2 weeks for them to do it.
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trburkholder @ 5th May 03:59PM:
Re: Number Porting Success/Failure to new Providers

VOIPo has told me that AT&T moved the port date back to May 14. We'll see if it actually happens then.
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NetFixer @ 5th May 06:08PM:
Re: Number Porting Success/Failure to new Providers

About midday today I activated a new AT&T Wireless phone with a number ported from CallVantage. It required manual intervention by an at&t Wireless manager to make it happen evan though the LNP status showed that the port was complete:
Port Results

Your number has successfully been ported to AT&T.
Your port status is: Complete
At this time both the CallVantage line and the AT&T Wireless line are still active using the same number. Since the switchover happened I have still received calls (and can make outgoing calls) on both services. The CallVantage Disconnecting Your Service FAQ implies that the billing for the CallVantage line should be stopped automatically, but does not say anything about stopping the actual service.

AT&T CallVantage®
Disconnecting Your Service
What if a customer wishes to move their current AT&T CallVantage number to a different AT&T service or to another service provider?

The customer notifications list the various AT&T services that customers may qualify for if they prefer to stay with AT&T (not all services are available in all areas). The best way to transfer to a different AT&T service is to contact AT&T customer care. If a customer wishes to switch to a different service provider, they should contact that service provider. Once they place the order for new service, the company will contact AT&T to transfer the customer’s number to the new service. AT&T CallVantage billing will stop the day the customer’s number is moved to the new service.
I will give it another day to see if the service is also stopped automatically (as I was verbally informed would happen) or if (like every other aspect of this number transfer process) it will require manual intervention by an at&t manager to actually make it happen.

Update 05/06/2009:
I was on the road from ~06:00 until ~18:00 today, and when I got back the DVG-5102S was showing both lines as inactive. The CallVantage web site now also does not accept my login credentials. Looks like my CallVantage service is gone.

In summary, it took 13 days and a couple of at&t Wireless management interventions to get my CallVantage number completely ported to at&t Wireless.

Now I have to play the waiting game for at&t Wireless to wrap up the beta testing and make their MicroCell service officially available.
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A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
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MyDogHsFleas @ 5th May 10:31PM:
Re: Number Porting Success/Failure to new Providers

ported from CV to U-verse Voice, twice. Both times were trouble-free, on time on the day of install.
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camattin @ 7th May 01:33AM:
Re: Number Porting Success/Failure to new Providers

I submitted my order on 4/29, got the confirmation email from phonepower that the port should happen on 5/14, so just a little over 2 weeks from start to finish. Let's hope it happens on schedule.
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tpalik @ 7th May 09:56AM:
Re: Number Porting Success/Failure to new Providers

I am in the middle of two ports from CV : my home line is going to CallCentric and my low use business line to InPhonex. Neither has provided a date for the port yet. Can anyone comment on how long it took from the time they sent the authorisation to start the port to the date when they were given a date for the port to complete ?
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NY Tel @ 7th May 10:15AM:
Re: Number Porting Success/Failure to new Providers

said by tpalik :

I am in the middle of two ports from CV : my home line is going to CallCentric and my low use business line to InPhonex. Neither has provided a date for the port yet. Can anyone comment on how long it took from the time they sent the authorisation to start the port to the date when they were given a date for the port to complete ?
Each of mine (2) took approx 2 weeks to complete from start to finish.
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tpalik @ 8th May 05:32PM:
Re: Number Porting Success/Failure to new Providers

said by NY Tel :

said by tpalik :

I am in the middle of two ports from CV : my home line is going to CallCentric and my low use business line to InPhonex. Neither has provided a date for the port yet. Can anyone comment on how long it took from the time they sent the authorisation to start the port to the date when they were given a date for the port to complete ?
Each of mine (2) took approx 2 weeks to complete from start to finish.
I was actually thinking just of the time between initiating the port and getting the date when the port would be completed. For me now it is three days since my request to port was acknowledged but still don't have a date for completion provided.
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NY Tel @ 8th May 08:46PM:
Re: Number Porting Success/Failure to new Providers

said by tpalik :

said by NY Tel :

said by tpalik :

I am in the middle of two ports from CV : my home line is going to CallCentric and my low use business line to InPhonex. Neither has provided a date for the port yet. Can anyone comment on how long it took from the time they sent the authorisation to start the port to the date when they were given a date for the port to complete ?
Each of mine (2) took approx 2 weeks to complete from start to finish.
I was actually thinking just of the time between initiating the port and getting the date when the port would be completed. For me now it is three days since my request to port was acknowledged but still don't have a date for completion provided.
Entirely too soon to expect anything. Once the carrier releases your number, the receiving carrier has to wait 18 hours before they actually "take the number" so first your present new carrier has to submit the paperwork to your present company. The present company has to release your number and agree to let you port it.

Then once your new company receives the notification that the number is theirs for the taking, they initiate the query to the SS7 database to re-route all incoming calls from the "world" to now direct incoming calls to your carrier. Once the call appears at your carriers front door, they then associate it with your terminal adapter and poof! like magic, you get your calls.

Sounds simple? It actually is but everything has to be in alignment for it to work. My guesstimate is your port will complete after 8 days. You owe me a beer if I am right....lol
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bshelly @ 13th May 12:58AM:
Re: Number Porting Success/Failure to new Providers

My port date was right on target going from CV to VOIPo (5/11). It went flawlessly and so far, so good. No complaints from anyone in the household.
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NY Tel @ 13th May 09:51AM:
Re: Number Porting Success/Failure to new Providers

said by bshelly :

My port date was right on target going from CV to VOIPo (5/11). It went flawlessly and so far, so good. No complaints from anyone in the household.
I just ported from Voipo to Verizon Wireless and it took 5 days.
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tpalik @ 13th May 10:02AM:
Re: Number Porting Success/Failure to new Providers

I got my port date today from CallCentric. I started the process on 5 May and porting is expected to complete by 19 May, exactly two weeks. I will report when complete.

My other number is being ported to InPhonex and so far no update from them.
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mbowling @ 13th May 11:47AM:
Re: Number Porting Success/Failure to new Providers

I initiated a port from CallVantage to VoicePulse on April 30. I haven't received a port date and the communication from VoicePulse states the port will take "a minimum of 30 business days to complete". Why is VoicePulse so slow?
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NY Tel @ 13th May 11:53AM:
Re: Number Porting Success/Failure to new Providers

said by mbowling :

I initiated a port from CallVantage to VoicePulse on April 30. I haven't received a port date and the communication from VoicePulse states the port will take "a minimum of 30 business days to complete". Why is VoicePulse so slow?
Sometimes it depends on your AT&T billing cycle or how fast Voicepulse processes your request and how soon AT&T agrees to release the number. So you had to sign up with Voicepulse first and get a new "temp" number and then they are going to port you or were you able to get your number ported, skipping the step I just described?
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anon @ 13th May 05:29PM:
Re: Number Porting Success/Failure to new Providers

I just had success with LPN from AT&T CallVantage to VoicePulse. Two numbers - took 10 days total.
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mbowling @ 13th May 08:00PM:
Re: Number Porting Success/Failure to new Providers

said by NY Tel :

So you had to sign up with Voicepulse first and get a new "temp" number and then they are going to port you or were you able to get your number ported, skipping the step I just described?
I initially signed up with VoicePulse and got a temporary number to test the service. Everything seemed fine so I initiated the port.
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NY Tel @ 13th May 08:37PM:
Re: Number Porting Success/Failure to new Providers

said by mbowling :

said by NY Tel :

So you had to sign up with Voicepulse first and get a new "temp" number and then they are going to port you or were you able to get your number ported, skipping the step I just described?
I initially signed up with VoicePulse and got a temporary number to test the service. Everything seemed fine so I initiated the port.
Yes I called and spoke to the person at Voicepulse and he said their SOP is to make you select a number first and then port you over. Whatever works. :)
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trburkholder @ 14th May 04:20PM:
Re: Number Porting Success/Failure to new Providers

AT&T has ported the number to VOIPo as of early afternoon, May 14.
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anon @ 16th May 09:49PM:
Re: Number Porting Success/Failure to new Providers

I put my request into changing to Vonage on april 29th, I received an email two days later saying my port would be done on May 13th. On that day I received an email stating the port had been completed. I was impressed. One thing I noticed right away is that the Dlink adapter I had would cause static or hickup sounds whenever I had a major download going and this was with major QOS tweaking in the router. When I unplugged the Dlink and then plugged the Vonage adapter into the same port I did a download test. WOW, I was impressed, there was NO sound hickups, pops, or static. It could be that the Dlink was defective, but I am impressed. Now in 2 months after my service changes to the default charges at Vonage, I am jumping to voicepulse. I just hope that I have the same quality I have right now. Vonage, your service is pretty good, too bad your customer service and listening to you customers sucks!!!!! All this from a AT&T tech who now hates pots lines. I liked my Callvantage, and would have kept paying for it, but I cannot get Uverse, and frankly I would NEVER get Uverse voip. Take it from me, I have trouble shot so many Uverse voip's it would make your head spin. I can tell you without a doubt, that if your RG unit is fed from the NID with coax and any of your TV's are fed with coax you will have trouble on your voip. Remember back in the day about using token ring and terminators??? AT&T doesnt use terminators and there is feedback on the coax at every TV back into the RG which causes static and other problems on the voip. Good luck poeple with your Uverse!!!!
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tpalik @ 19th May 10:00AM:
Re: Number Porting Success/Failure to new Providers

said by tpalik :

I got my port date today from CallCentric. I started the process on 5 May and porting is expected to complete by 19 May, exactly two weeks. I will report when complete.

My other number is being ported to InPhonex and so far no update from them.
As of this morning I have had my primary number ported to CallCentric. It appears to have been completed somwhere between 12:30 and 7:30am at which time incoming calls were sent to a CallCentric error treatement. By 9:14am I had E-Mail confirmation that the port was tested and completed.

One side note : my second line is still with CV awaiting a port to Inphonex. When I dial the primary from this number it still gos to the appearance of that number on my CV TA rather than through CallCentric. It therefore appears that CV has not done the dip to see that the number has been ported. Odd, given that AT&T Wireless has picked it up :-)
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RockyBB @ 25th May 11:43AM:
Re: Number Porting Success/Failure to new Providers

said by Anon ATT Tech :

Now in 2 months after my service changes to the default charges at Vonage, I am jumping to voicepulse.
I know you posted that almost two weeks ago, but I just read it. You might want to check section 8.7 of the TOS at Vonage. You could be on the hook for a $39.99 disconnection fee.
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tpalik @ 1st Jun 08:53AM:
Re: Number Porting Success/Failure to new Providers

said by tpalik :

said by tpalik :

I got my port date today from CallCentric. I started the process on 5 May and porting is expected to complete by 19 May, exactly two weeks. I will report when complete.

My other number is being ported to InPhonex and so far no update from them.
As of this morning I have had my primary number ported to CallCentric. It appears to have been completed somwhere between 12:30 and 7:30am at which time incoming calls were sent to a CallCentric error treatement. By 9:14am I had E-Mail confirmation that the port was tested and completed.

One side note : my second line is still with CV awaiting a port to Inphonex. When I dial the primary from this number it still gos to the appearance of that number on my CV TA rather than through CallCentric. It therefore appears that CV has not done the dip to see that the number has been ported. Odd, given that AT&T Wireless has picked it up :-)
My second number got ported to Inphonex on 28 May, but it was a bit bumpy.

I had no advance warning of the port, but was advised by E-Mail that it had been completed. At that time, I could make no incoming OR outgoing calls as my temp DID had been removed from the account but the new (ported) number had not been added to my account.

I still had my CV softphone running which could make calls but since the NPAC update had gone out already for the ported no one could call the number as it had been ported to Inphonex.

I raised a ticket and 24 hours later there was no response. I then called CS who determined the issue. About two hours later service was restored with the correct ported number.

Total time without dial tone : 26 hours but all is well now.

The following day, I received the automatic disconnect notice from AT&T for both lines. My CV softphone stopped working and my access to the account portal is gone.
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Y0tsuya @ 3rd Jun 03:04PM:
Re: Number Porting Success/Failure to new Providers

Ported my number to phonepower. They sent an email stating the porting date, and it went without a hitch. No complaints.
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TomMac @ 4th Jun 02:33PM:
Re: Number Porting Success/Failure to new Providers

My number was finally ported on the 2nd of June 2009 to AT&T U-verse voice. The port was delayed 14 days because I changed the install date for my uverse service. It was delayed another 5 days because level three communications, the CallVantage number owner, did not work the Memorial day holiday.

The port went fairly smooth except that some programing information was not completed and it took two hours for AT&T Uverse voice to correct the problem.
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mbowling @ 4th Jun 07:05PM:
Re: Number Porting Success/Failure to new Providers

April 30 - Faxed letter of authorization to VoicePulse to initiate port from CallVantage.
June 1 - Receive email from VoicePulse with notification that the port will be effective on June 4.
June 4 - Incoming calls routed to VoicePulse.
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