[CA] D-Link Modem Not Approved

[CA] D-Link Modem Not Approved - Please Help
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gc128 @ 14th Aug 03:47AM:
[CA] D-Link Modem Not Approved - Please Help

I purchased a D-Link DCM-202 cable modem form my new Cox ISP. Tonight I found out Cox will not allow this modem and my new service does not work (browser navigates to the Cox website ONLY). :huh:

Now the odd part is my other address in the same city here in the OC I have the same D-Link modem and it WORKS!

The modem is not on their list of approved modems - neither was it listed when I purchased it for my other address. I only found this out tonight - would think a clear link to the modem list would be easier to find.

When my wife talked to Cox they told here to simple purchase a cable modem - no model, MFG limitations. On top of that the Amazon product link list this modem as "Cox Approved Modems" :(

What do I do I am now stuck with this modem and no ISP. When I spoke the technical support I was told sorry can not help you. Seems like they do not want my business at either of my address. I'm getting a head ache from this poor communication from Cox.

»www.amazon.com/D-Link-DCM-202-DO···002JKGRQ

Please advise. :p
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Ikyuao @ 14th Aug 07:21AM:
Re: [CA] D-Link Modem Not Approved - Please Help

I suggest that you need to swap it out to buy motorola SB6120 cable modem.
--
Professional Linux environmental blows microsoft windows out of the water.
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odog @ 14th Aug 07:44AM:
Re: [CA] D-Link Modem Not Approved - Please Help

PM me, I'm working on getting it back on the list. Hopefully I can help you out in the meantime.
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gc128 @ 14th Aug 09:53AM:
Re: [CA] D-Link Modem Not Approved - Please Help

Cox only told my wife to get a cable modem - never told her which ones. Today will go into Cox local office and ask for help. Yes the Cox website gives a list of modems - if you only speak to a Cox rep. they telll you nothing. Very poor communication - guess they expect you to purchase the mega-dollar modem from them. :mad:
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CoxTech1 @ 14th Aug 10:27AM:
Re: [CA] D-Link Modem Not Approved - Please Help

We can't officially recommend or endorse any particular brand/model modem which is why we refer customers seeing more information to the list of approved modems on the website. As long as the modem is on the approved list it can be provisioned on the account regardless of whether it was supplied by us or an independent retailer.
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ajwees41 @ 14th Aug 03:09PM:
Re: [CA] D-Link Modem Not Approved - Please Help

said by odog :

PM me, I'm working on getting in back on the list. Hopefully I can help you out in the meantime.

odog if you get back on the list or find out was it was retired update this post please. I still don't understand why it was retired in the first place. Even though I got a SB5101 as a free replacement.
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gc128 @ 14th Aug 09:51PM:
Re: [CA] D-Link Modem Not Approved - Please Help

OK - here's how it settled out. Today went in to Cox customer service office and was given a used Motorola SB5120. Made sense since I was inches from going back to DSL-Extreme here in the OC.

If Cox is some kind of super hero why can't they offer a free modem like DSL-Extreme. Yes, they are cable and it is a good product - it's the customer experience that is important. Is the money the make on the modems worth the sour representation they get? Oh- and DSL-Extreme's modem really is not free - it is recycled - I like the GREEN idea - good business model too.

Penny wise and dollar foolish.

Looks like the Cox digital guy was exposed to kryptonite and made him lose his power.

thanks for the nice responses :D
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anon @ 14th Aug 10:07PM:
Re: [CA] D-Link Modem Not Approved - Please Help

The digital guy died last year. The Digi's now rule the universe!
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ajwees41 @ 14th Aug 10:46PM:
Re: [CA] D-Link Modem Not Approved - Please Help

how do you know it's was used?
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dvd536 @ 15th Aug 01:40AM:
Re: [CA] D-Link Modem Not Approved - Please Help

said by gc128 :

OK - here's how it settled out. Today went in to Cox customer service office and was given a used Motorola SB5120.

Be thankful, you could have been given a piece of junk webstar.
moto is currently the gold standard of cable modems.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee
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ajwees41 @ 15th Aug 11:59AM:
Re: [CA] D-Link Modem Not Approved - Please Help

gc128 how long has the dlink been working at the other location? Cox within this past year removed the dlink from the approved list, but mine kept working since mine was grandfathered in.
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PWF @ 27th Oct 03:29PM:
Re: [CA] D-Link Modem Not Approved - Please Help

I've been having issues with my Dlink DCM-202 cable modem as well. The Cox technician told me the Dlink modem was no longer on the supported list. They are upgrading systems for DOCSIS 3.0 and this modem is not compliant any longer. FYI, the web site has not been updated yet, but the Linksys BEFCMU10 v3 will no longer be supported either.

»support.cox.com (Click your location, then scroll to the bottom of the learning center list and click cable modems. Then click Information: Cox Compatible Cable Modems.)

It would be nice if Cox could be bothered to send a notice to users BEFORE they have issues.
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ajwees41 @ 27th Oct 04:17PM:
Re: [CA] D-Link Modem Not Approved - Please Help

What isues have you been having?
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odog @ 27th Oct 06:49PM:
D-Link DCM-202 Modem IS Approved

The Dlink DCM-202 is again a supported modem. The website is just slightly lagging behind what is actual fact.

If you have any issues with local support personnel allowing you to provision it have them contact DOCSIS operations in Atlanta.(I am part of that group)

PWF feel free to PM your MAC address to me, I will be happy to upgrade your modems firmware. If that doesn't help/resolve your issues I'll be happy to put you into contact with local AZ support.
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PWF @ 28th Oct 01:24AM:
Re: [CA] D-Link Modem Not Approved - Please Help

When I try and do anything more than just browse the web (view video, or upload or download files) I lose connectivity and drop my IP address.

I've already upgraded my firmware to the latest version from Dlink. Cox support said the Dlink model was supported (and is still on the supported list on their web site) but that it is not supported any longer. It's already provisioned on Cox's network, and has been working trouble free since 2007. Until this week anyway.
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PWF @ 28th Oct 01:39AM:
Re: [CA] D-Link Modem Not Approved - Please Help

One other thing, when my connection and IP drops, I pick up the 192.168.100.2 address from the cable modem for 30 seconds.

:mad:
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odog @ 29th Oct 03:25PM:
Re: [CA] D-Link Modem Not Approved - Please Help

The modem is now "visibly" back on the approved list ;)

»support.cox.com/sdccommon/asp/co···e87bd537

I'm checking one last place, to make sure we don't have any other roadblocks.
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ajwees41 @ 29th Oct 03:39PM:
Re: [CA] D-Link Modem Not Approved - Please Help

said by odog :

The modem is now "visibly" back on the approved list ;)

»support.cox.com/sdccommon/asp/co···e87bd537

I'm checking one last place, to make sure we don't have any other roadblocks.

was there any reason given as to why it was removed in the first place :(
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PWF @ 30th Oct 12:40AM:
Re: [CA] D-Link Modem Not Approved - Please Help

said by ajwees41 :

was there any reason given as to why it was removed in the first place :(

Nope, just that they were doing some upgrades and that this modem was no longer going to be supported. I still can't even run the speed check without my modem dropping it's connection. :(
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PWF @ 1st Nov 09:55PM:
Re: [CA] D-Link Modem Not Approved - Please Help

Ok, I managed to find an old Surfboard 3100 and that one appears to be working somewhat better. I still have some latency issues and dropped packets, but at least I'm not dropping the connection each time. It's strange, if I ping www.yahoo.com every 15th ping or so times out. I get 3 time outs in a row and then it starts the same pattern over again.
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Fubar @ 2nd Nov 12:46AM:
Re: [CA] D-Link Modem Not Approved - Please Help

OMG, Upgrade the 3100, That thing has no business being used now!
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PWF @ 2nd Nov 09:11AM:
Re: [CA] D-Link Modem Not Approved - Please Help

:)

The 3100 should work for a couple of weeks till I can afford to buy the 6120. I can deal with some packet loss, it's better than a dropped connection every few minutes.
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dvd536 @ 3rd Nov 05:16AM:
Re: [CA] D-Link Modem Not Approved - Please Help

said by Fubar :

OMG, Upgrade the 3100, That thing has no business being used now!

What i wonder is how it got let on the network being unsupported modem.
its speed will max around 5500kbps down.[no concatenation]
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee
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odog @ 3rd Nov 07:52AM:
Re: [CA] D-Link Modem Not Approved - Please Help

said by PWF :

:)

The 3100 should work for a couple of weeks till I can afford to buy the 6120. I can deal with some packet loss, it's better than a dropped connection every few minutes.

shoot me something I can look at your account with(email address), I'd still like to try upgrading the firmware. The Dlink doesn't need to be on you account, just hooked up to RF and syncd up.
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PWF @ 4th Nov 09:44PM:
Re: [CA] D-Link Modem Not Approved - Please Help

Thanks, but don't worry about it. I'm tired of fighting with the thing so I'm just going to buy the new SB 6120.
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PWF @ 5th Nov 10:05PM:
Re: [CA] D-Link Modem Not Approved - Please Help

This sb6120 rocks! No packet loss whatsoever!