Bandwidth Notification Still Busted

Bandwidth Notification Still Busted
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Fireblade @ 20th Aug 03:19PM:
Bandwidth Notification Still Busted

I figured this would have been fixed by now - also bandwidth is off by about 27GB.

--
I love fish sticks. I love putting fish sticks in my mouth.
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DAK @ 20th Aug 04:00PM:
Re: Bandwidth Notification Still Busted

I'm sitting at around 30GB high on my cogeco reading as well, this is getting old pretty quickly.

cogeco's meter
my router, dd-wrt's meter

mousky @ 20th Aug 04:50PM:
Re: Bandwidth Notification Still Busted

Just wondering how you know you are off by about 27GB?
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urbanriot @ 20th Aug 04:53PM:
Re: Bandwidth Notification Still Busted

said by mousky :

Just wondering how you know you are off by about 27GB?

Probably the same way I knew that my bandwidth counter was hugely erroneous at the beginning of this month - my router's usage statistics or just common sense.
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exseven @ 20th Aug 05:41PM:
Re: Bandwidth Notification Still Busted

was it off from the previous months?

can you post the monthly MRTG from your records and the output from the monitoring page (the daily summaries)?
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urbanriot @ 20th Aug 05:50PM:
Re: Bandwidth Notification Still Busted

I never really bothered to check mine before, because the Cogeco account logins were terribly annoying in that you don't have a single login that's your main account / password... and I kept locking mine out or lost the information or who knows what.

My issue was this - the first four or five days of the month reported minimal internet usage, which was inaccurate as we'd downloaded a pile. Then suddenly a few days later all the bandwidth usage was accurate!

So, it's accurate today, to a fine degree... but it wasn't accurate for a few days.
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DAK @ 20th Aug 06:04PM:
Re: Bandwidth Notification Still Busted

Myself, it seems to vary but I'm looking at ^ for my cogeco monitor.

Router:
May: 43329/5022 MB
June: 62804/6035 MB
July: 94311/5573 MB

So June it looks like the cogeco monitor was under a bit (YAY), and then the other two are on average around 25-30 gigs high.

Snickerdo @ 20th Aug 06:17PM:
Re: Bandwidth Notification Still Busted

said by DAK :

So June it looks like the cogeco monitor was under a bit (YAY), and then the other two are on average around 25-30 gigs high.

25-30GB is the difference between paying $50/month for your Internet or $80/month. This is unacceptable. If Cogeco is actually billing for overages, I highly recommend everyone refuse to pay until Cogeco can prove that their bandwidth meter is accurate. As it stands now, it's not.
--
You ask, what is our aim? I can answer in one word: Victory. Victory at all costs - Victory in spite of all terror - Victory, however long and hard the road may be, for without victory there is no survival.
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HoboJ @ 20th Aug 08:47PM:
Re: Bandwidth Notification Still Busted

I concur with snickerdo. Ever since I slapped tomato onto my router and started monitoring my BW, cogeco has constantly been anywhere from 20mb to 700mb off every day. Any discrepancy is unacceptable with their outrageous overage charges.
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exseven @ 20th Aug 09:49PM:
Re: Bandwidth Notification Still Busted

can anyone that is monitoring post a daily breakdown of what SNMP is polling from there router vs. the daily breakdown from the monitoring page... instead of a bunch of "me too, this stuff is shit"
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anon @ 20th Aug 09:55PM:
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urbanriot @ 20th Aug 10:14PM:
Re: Bandwidth Notification Still Busted

said by exseven :

can anyone that is monitoring post a daily breakdown of what SNMP is polling from there router vs. the daily breakdown from the monitoring page... instead of a bunch of "me too, this stuff is shit"

All of my internet traffic goes through a Cisco router and then a FreeBSD box. I don't SNMP poll... I log into the IOS and/or harvest the PF statistics, both match up equally, and NOW match up with what the bandwidth counter was stating, but as I said, the first few days the counter was inaccurate.

I didn't take any screenshots as the problem sorted itself out and I figured that since there has been a few others complaining, and since my counter was not working, and since there hasn't been an official update, aaand since having discussions with another Cogeco employee, that the problem is being worked on.

I also did not receive a warning email, which is partly why the other people here continued to download to their heart's content.

The next time I notice inaccuracies I'll call it in, as others have done.
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CanadianIron @ 20th Aug 10:18PM:
Re: Bandwidth Notification Still Busted

nm
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exseven @ 20th Aug 10:31PM:
Re: Bandwidth Notification Still Busted

i understand yours matches, but there are 2 other people saying there's are off (by ~27gigs). If a breakdown of what days vary for those affected by wrong numbers it would be beneficial to anyone involved so that they can say, oh on this day this event happened, or whatever and find where the possible discrepancy is from.
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HoboJ @ 20th Aug 10:44PM:
Re: Bandwidth Notification Still Busted

said by HoboJ :

cogeco has constantly been anywhere from 20mb to 700mb off every day.

So my 700 mb off day was the day I turned on bw monitoring on my router. (foot meet mouth) So far cogeco is off by ~20-40mb everyday. Maybe it'll sort itself out.

Once I've got 30 days on this beast I'll do a direct picture comparison for ya exseven. Though I don't expect it to be totally out of this world like the OP at ~27gb.
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anon @ 21st Aug 09:18AM:
Re: Bandwidth Notification Still Busted

said by Fireblade :

I figured this would have been fixed by now - also bandwidth is off by about 27GB.

Save your comparisons for the class action suit that must come of this, folks. Don't invalidate your evidence by posting it online.

Remember - this exseven cat is not nescessarilly here to help you, but Cogecos interests instead, possibly.
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Gruesome @ 21st Aug 09:10AM:
Re: Bandwidth Notification Still Busted

So I take it cogeco has not started billing they extra UBB yet
wonder who at cogeco is getting ripped for that
I mean usually these extra revenue streams are counted on
So I wonder how much this has cost them so far?
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JesusBeamz @ 21st Aug 10:27AM:
Re: Bandwidth Notification Still Busted

Is anyone actually surprised?
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Phorkster @ 21st Aug 12:48PM:
Re: Bandwidth Notification Still Busted

Well of course he is on Cogeco's interests, he works for them.
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exseven @ 21st Aug 01:23PM:
Re: Bandwidth Notification Still Busted

because just asking to see where the difference is (what day or whatever) is against the best interest of the customer, and leaving it "broken" is in the best interest of the customer.

whatever, you guys can just keep saying "it doesnt work and is inaccurate" with no additional information for all i care.
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Fireblade @ 21st Aug 01:44PM:
Re: Bandwidth Notification Still Busted

Cogeco has had over 4 months to fix this, if they honestly don't know what's causing it then... Wow, someone needs to lose a job or they need to remove this stupid system which is obviously inaccurate and broken.

If they ever start charging for bandwidth, I'm going to refuse to pay until the meter is calibrated and only off by a few Megabytes. Even then, I'll probably refuse to pay those ridiculous charges.
--
I love fish sticks. I love putting fish sticks in my mouth.
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HoboJ @ 21st Aug 03:17PM:
Re: Bandwidth Notification Still Busted

Down Up Total
2009-08-20 4,312.31 MB 269.25 MB 4,581.56 MB
2009-08-19 463.05 MB 52.54 MB 515.59 MB
2009-08-18 801.42 MB 51.40 MB 852.82 MB

There's my usage from Tomato, it's only been on for a few days now so sorry for the lack of data here.

So far there's only minor inconsistencies with my daily usage. It does seem the more I use the higher the difference is though.

said by Fireblade :

Cogeco has had over 4 months to fix this, if they honestly don't know what's causing it then...

You could always help by providing your usage statistics in comparison to Cogecos. Hell they might be able to help figure out why theres a difference. :hmm:

Phorkster @ 21st Aug 04:43PM:
Re: Bandwidth Notification Still Busted

Yah its not like we are asking for a whole lot here. A few MBs I can live with. When you are into a few GB, thats another animal all together.

I'm showing almost 40G in total on my router, showing 12G through Cogeco. For once in my favor, until Day 30 of the month when it gets jacked up to 90G.
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mbgordon @ 22nd Aug 03:31AM:
Re: Bandwidth Notification Still Busted

Here's mine.. some oddities, they should be fairly close.. some days in my favour, others in cogecos.. not good..

anon @ 28th Aug 01:26AM:
Re: Bandwidth Notification Still Busted

I'm at 96% and I got 0 notifications this month.

Under the bandwidth usage page:
Usage notifications sent for the current month: NONE

Their tech support claimed it was because I wasn't the primary email account, except I get them on all of our emails, plus this disagrees that one was never even sent.

Are they going to fix this? I can't believe they're billing and their junk system doesn't even work properly.
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anon @ 28th Aug 08:04AM:
Re: Bandwidth Notification Still Busted

said by mbgordon :

Here's mine.. some oddities, they should be fairly close.. some days in my favour, others in cogecos.. not good..

Since Cogeco throttles 24/7, and assuming you use protocols that are throttled, your Tomato totals should always be higher than Cogeco's.

If Cogeco is throwing away 30 or 50% of your packets to slow you down and your computer needs to resend data, your tomato totals should always be higher (it counting re-sent packets), and cogeco should always be lower (It shouldn't be counting re-sent packets) by the percentage they are tossing away.

Since the Meter is not reflecting this, this goes to show 3 things (assuming you use a throttled protocol):

1. Cogeco's B/W meter is faulty and not calculating right.

2. Cogeco plans to charge you your packets they are throwing away to slow you down.

3. Cogeco is planning on people not knowing and thus over-paying.

If you are not using a throttled protocol, then just #1 and #3 apply.

Also, do you know all of the protocols and things Cogeco is throttling?

Someone needs to ask and make a complete list.

Why not Email cogeco this and paste your reply in the forum.

Or ask one of the employee's who work cogeco to paste these answers in the forum.

Or Call cogeco, as to speak to someone who knows something, then record the conversation and upload it here to the forum.

Bell is also charging people for packets that never make it onto the internet. Packets they throw away and charge you for. Rogers most likely as well. And very soon probably all the Bell wholesalers.

A consumer group of some type needs to be contacted with all your information.
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anon @ 28th Aug 10:42AM:
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diskdocx @ 28th Aug 11:49AM:
Re: Bandwidth Notification Still Busted

Why would you assume that Cogeco would be lower?

It is my understanding that the information that the monitor picks up comes directly from your Modem. It is based on the info sent from your PC, through your modem and out.

The throttling would occur after the info has left, and the packet drops would also be downstream.

Thus, again this is my understanding, if packets are resent, they pass through your modem again.

Why would you expect Cogeco NOT to count resent packets?

I would assume that the meter and Tomato should be virtually identical.

As for whether or not that is ethical or fair, that is a different argument. While I don't agree with it, I would fully expect that all packets, including those that are intentionally dropped, would be counted.

Just because the letter doesn't get there, doesn't mean you don't pay the postage.
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peterboro1 @ 28th Aug 01:13PM:
Re: Bandwidth Notification Still Busted

said by getMore info :

Or ask one of the employee's who work cogeco to paste these answers in the forum.

Like the missing answer from Krispy we asked for in July that Americas Most Wanted is doing an episode on soon. :p
There is a potential for litigation on these issues and the cone of silence has descended.

anon @ 28th Aug 01:02PM:
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anon @ 28th Aug 01:17PM:
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anon @ 28th Aug 01:18PM:
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QuickSurfer @ 29th Aug 05:54AM:
Re: Bandwidth Notification Still Busted

my cogeco.ca/myaccount login seems to have becomes entirely corrupt. CSR was great on the phone and assured me the problem would be fixed in a couple hours. I will have some interesting data to post right from Cogeco's meter at that time.

PS: Cogeco, this CSR actually deviated from the script and acknowledged ongoing UBB problems cited straight from DSLR. Whatever call centre this guy worked at is a keeper!
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anon @ 30th Aug 09:18AM:
Re: Bandwidth Notification Still Busted

I'm at 96 percent and have not recieved an email notification yet this month as well. Although I dont think this would help in disputing overages. I think Cogeco would just say the emails are a courtesy and you are reponsible to check the meters.

I am going to try to stay under 100 this month because no one is sure if they are going to charge overages for AUgust.
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anon @ 30th Aug 09:30AM:
Re: Bandwidth Notification Still Busted

Exactly. The tech told me that it is part of the TOS for us to check the meters ourselves, no matter how often the page is unavailable and how inaccurate they were.

I'm at 99.65% after somehow downloading 1 GB while my computer was off and I was at a wedding all day.
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anon @ 30th Aug 05:22PM:
Re: Bandwidth Notification Still Busted

Same here even if I have my modem off I still get usage adding up. I think Cogeco runs it up or they count the information they send to modem or modem sending info back to cogeco.

In most cases I would say similar to electric bill. Who really knows how much you should be paying. I dont know what the info means on the meter. But I trust the electric company alot more than cogeco for honest reads.
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Shamans @ 30th Aug 09:08PM:
Re: Bandwidth Notification Still Busted

For me, Cogeco's usage counter is 1% to 5% more on a daily basis, which is not really a significant %.

For those complaining about throttling contributing to additional "re-sent" packets, you don't need to lose many packets to get throttled. Like a 5% packet loss is probably enough to bring your transfer speeds close to nothing. All internet connections, anywhere in the world, have throttling in one form or another (whether it's artificially limited or not)...there's also no economically feasible way for the ISP to determine which of your packets were resent or not...although they could probably apply a statistical average.

With that said, Cogeco still leaves a bad taste in the mouth bec. of their policies.
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A Lurker @ 31st Aug 10:19AM:
Re: Bandwidth Notification Still Busted

said by ferdo :

I'm at 96 percent and have not recieved an email notification yet this month as well.

I'm pretty much running 95-99% every month, and not receiving notices as well. Just realized I've got somewhere over 30Gb not used this month, and still have stuff in the queue. Since it's the 31st I'll be going over 95% as well today. :)
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chdude3 @ 31st Aug 03:52PM:
Re: Bandwidth Notification Still Busted

Whoa, WTF! I had to recover a whole bunch of stuff from Steam, among other things, this month, so I figured I'd be getting close to my bandwidth limit.

I haven't received a notification so I thought I'd check in today since it's the end of the month:
"Your current total Internet usage represents 95.32% of your monthly limit. You are WITHIN your monthly limit."

How did I get to 95% with ZERO bandwidth warnings!? And I checked, I crossed the 85% mark several days ago. I almost wish I'd gone over and been charged so I could tell Cogeco to shove it since I never got a warning.
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Fireblade @ 31st Aug 04:18PM:
Re: Bandwidth Notification Still Busted

According to Cogeco, I've somehow done almost 300GB this month, almost 500%. That can't be possible, according to my meters and common sense, I've only done 189GB so far. It seems that the farther you go past your limit, the more inaccurate it becomes. I'll post all my data on September 1st, also as well as many, my notifications were dead late once again. What I found the most broken is the fact that I have about 43GB combined for one day, either something tragic happened on Cogeco's end on that day, or they compounded bandwidth from like 2 weeks into one day.

See for yourself.

--
I love fish sticks. I love putting fish sticks in my mouth.
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Snickerdo @ 31st Aug 04:31PM:
Re: Bandwidth Notification Still Busted

My uncle received an email a few days ago saying he was at 97% of his bandwidth limit. He freaked, no way he would ever be near that. When he called in, they told him he was actually at 80%. He then later found out that my cousin was downloading a shitload of movies, but the point still stands. There's something up with the bandwidth meter, especially when phone support says one thing but the end-user counter says another.
--
You ask, what is our aim? I can answer in one word: Victory. Victory at all costs - Victory in spite of all terror - Victory, however long and hard the road may be, for without victory there is no survival.
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chdude3 @ 31st Aug 04:44PM:
Re: Bandwidth Notification Still Busted

I even double checked the site, and even though I'm at 95.32% of my bandwidth, it clearly and happily states:
Usage notifications sent for the current month: NONE
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Snickerdo @ 31st Aug 04:52PM:
Re: Bandwidth Notification Still Busted

This is why I downgraded from Pro to Standard. There is no way in hell I'll let them charge me for bandwidth when there's inconsistencies like this.
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anon @ 1st Sep 11:56AM:
Re: Bandwidth Notification Still Busted

Mine has been working great...

0.00 every day all month...gotta love that...
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JesusBeamz @ 1st Sep 11:08AM:
Re: Bandwidth Notification Still Busted

Non imageshack link please? :P
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Flynnt @ 1st Sep 11:56AM:
Re: Bandwidth Notification Still Busted

Looks like I went over by 740 MB this month (or did I?).

Do they charge only if you go over by 1 GB or will I get charged $1.50 anyway?

I might as well have downloaded Entourage to fill up that gig since I'm not paying $20/month for 30 minutes of HBO each week.
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WiMax @ 4th Sep 10:44PM:
Re: Bandwidth Notification Still Busted

Who cares? As long as it's not working, they are not enforcing bandwidth caps. Go crazy!!
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kushiro @ 5th Sep 11:04PM:
Re: Bandwidth Notification Still Busted

said by WiMax :

Who cares? As long as it's not working, they are not enforcing bandwidth caps. Go crazy!!

Is this confirmed, and if so can you point me to the source? It's not that I don't trust your post. I just want to be sure (and not get dinged on my bill for Sept).
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Asawulf @ 6th Sep 12:48AM:
Re: Bandwidth Notification Still Busted

Billing is starting... Should be on the next bill you receive...
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kushiro @ 6th Sep 02:45AM:
Re: Bandwidth Notification Still Busted

Thanks for the info, Asawulf. I've been keeping within the cap anyway, so no big deal.
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QuickSurfer @ 6th Sep 05:16AM:
Re: Bandwidth Notification Still Busted

sigh

I still cant access the meter and the call center has been less then helpful. If threads like these are still monitored by Cogeco employees then I would appreciate some help.

thank you.
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diskdocx @ 6th Sep 08:30AM:
Re: Bandwidth Notification Still Busted

said by Asawulf :

Billing is starting... Should be on the next bill you receive...

So you're saying that Cogeco is charging for August then?

The problem is that Cogeco charges in advance for service, but obviously would have to charge in arrears for overage.

So September's bill should be for the upcoming month's usage, and the past month's overage.

Not an issue for me as I did not go over in Aug, but it is a direct contradiction to what the call centre was saying.
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anon @ 6th Sep 01:49PM:
Re: Bandwidth Notification Still Busted

What's going on now?

I log into myaccount and my account number is inactive, can't select it to view billing or useage. Try and re-enter it in the account setup and get told I can't add an inactive account.... huh?

Is this finally dead or something?

In July and mid-august, bandwidth meter did seem a lot more accurate to me, it seemed to be grossly overguesstimating before. Just thought to see where Aug ended up at and how Sept was starting off and the account is "inactive" ????

Makes no sense whatsoever to have been cut off from this section for any reason. Even if they think I'm way overdue or way out of bandwidth, why would they cut me off from the ability to confirm that online? (I don't think I am by the way)
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Asawulf @ 6th Sep 01:07PM:
Re: Bandwidth Notification Still Busted

said by diskdocx :

said by Asawulf :

Billing is starting... Should be on the next bill you receive...

Yes, Cogeco will charge for August, I understand that there is some confusion about the upcoming bill since as you said, Cogeco is charging in advance for the services but in arrears for overage; sorry about the confusion at the call center :(

To everyone :
I know there's gonna be some frustration and most possibly incoming flames , everyone's entitled to his own take on this subject (free speech)... The forum is still monitored so if you wanna say something, just keep it intelligent and civil :)

Kushiro : no problem, that's why we're here :)

Quicksilver : sorry to hear that you're still having issues about your access, being from Quebec I can't really help thee since I don't have access to Ontario's customers informations but I'm sure someone will help you out when they see this thread and your plea for help :) If it takes too long, maybe a call to the call center can solve your issue ?
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anon @ 6th Sep 01:29PM:
Re: Bandwidth Notification Still Busted

I never got a 100% email from Cogeco in August, and according to the bandwidth monitor I went over. Thanks A lot! Great system you guys have!
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urbanriot @ 6th Sep 02:06PM:
Re: Bandwidth Notification Still Busted

No problem accessing here and I was over last month. I doubt they'd 'cut you off' from viewing your usage if you were overdue, that doesn't make any sense at all.

I'd call support. They can give you an answer faster than we can...
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Phorkster @ 7th Sep 12:07AM:
Re: Bandwidth Notification Still Busted

said by Asawulf :

Billing is starting... Should be on the next bill you receive...

Haha. Now its going to get interesting.
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alamarco @ 7th Sep 02:18AM:
Re: Bandwidth Notification Still Busted

said by Asawulf :

Billing is starting... Should be on the next bill you receive...

So Cogeco deems to have fixed their bandwidth meter? Yet according to this post, the meter is anything but fixed.

I also don't like how there was no warning. I expected that Cogeco would send out emails stating that the current (or following, etc) month would be starting the charging. Not announce the charging, don't charge people for two months and then initiate it on a month that's already gone by. I bet a lot of customers are going to get an unexpected surprise on their bill this month.
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Shamans @ 7th Sep 03:21AM:
Re: Bandwidth Notification Still Busted

said by Phorkster :

said by Asawulf :

Billing is starting... Should be on the next bill you receive...

Haha. Now its going to get interesting.

Bring out the popcorn.
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diskdocx @ 7th Sep 08:42AM:
Re: Bandwidth Notification Still Busted

The people I feel sorry for are the CSR. Clearly they don't have a clue (and I fully blame Cogeco management for this), and are going to have to deal with a lot of angry calls.

They are probably less informed than we are here.

Its too bad really, seems Cogeco is trying really hard to play down to the level of the competition.
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kas127 @ 12th Sep 09:29AM:
Re: Where was my notification?

I called Cogeco yesterday to inquire about increasing my bandwidth and just found out about these changes and the rate increase. In June, I went to pre-authorized credit card payments and hence stopped getting bills or any other correspondence for that matter. This was a big mistake!!! I told them by law they have to notify the customer and they said they did with letters. I didn't get any notification and now want to cancel my service because I do not agree with these changes. Did the notification come with the bills? What about us who do not get bills? Anyone else not get notified of the changes?

Customer service reps couldn't help me and no supervisors were available. They said they would have someone call me in 24-48 hrs....What a joke!!! My blood pressure must be through the roof....they're probably counting on people dropping dead before resolving their issues or just forgetting about it. No me....I'll call daily if I have to to resolve this before I cancel. Poor customer service!!! :mad:
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peterboro1 @ 12th Sep 10:37AM:
Re: Where was my notification?

said by kas127 :

Anyone else not get notified of the changes?

I got mine by letter. I pay all my bills with brightly coloured pieces of paper at the bank in person every month for which I was ridiculed in another thread.
People wonder why I don't want to conform and use these ATM, direct deposit, debit, automatic withdrawal, post dated cheques and credit cards for every single faucet of their lazy automaton financial existence. When UBB goes through how many of these financial zombies will even know?
Edit not directed at you kas127
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Ignite @ 12th Sep 12:47PM:
Re: Where was my notification?

As a person all of whose bills are paid for by 'direct debit' which essentially means that utilities can plunder my account at their discretion, so long as they notify me, but I get to dispute it if I disagree with it and get the cash back fairly rapidly I have no idea what you're talking about.

Are you somehow suggesting it's virtuous to ignore the advantages that automation have brought us and pay every bill in person at the bank or whatever?

EDIT: I should mention that here paying by any other means entails a compulsory charge of approximately 9 dollars CDN to cover the additional administration expenditure of the supplier.
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Snickerdo @ 12th Sep 12:50PM:
Re: Where was my notification?

said by Ignite :

Are you somehow suggesting it's virtuous to ignore the advantages that automation have brought us and pay every bill in person at the bank or whatever?

No, just pay it manually using online banking. Don't let the company have the right to take what they want from your bank account without you deciding if it's correct first.

said by Ignite :

EDIT: I should mention that here paying by any other means entails a compulsory charge of approximately 9 dollars CDN to cover the additional administration expenditure of the supplier.

That's unheard of here. Wow.
--
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peterboro1 @ 12th Sep 02:01PM:
Re: Where was my notification?

said by Ignite :

As a person all of whose bills are paid for by 'direct debit' which essentially means that utilities can plunder my account at their discretion, so long as they notify me, but I get to dispute it if I disagree with it and get the cash back fairly rapidly I have no idea what you're talking about.

Some people are not diligent with their audit. Less so with automated systems. We have seen in the Bell clusterfuck of a billing system people wait 3 months. If I'm going to lend my money to anyone I want interest.

Are you somehow suggesting it's virtuous to ignore the advantages that automation have brought us and pay every bill in person at the bank or whatever?

No but with the way corporations are developing their billing systems with the expectation, and onus actually, of the customer catching mistakes I call prudence a virtue wouldn't you.

EDIT: I should mention that here paying by any other means entails a compulsory charge of approximately 9 dollars CDN to cover the additional administration expenditure of the supplier.

How convenient. I had some companies try that. I'm not their customer anymore. ;)
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Fireblade @ 12th Sep 02:18PM:
Re: Bandwidth Notification Still Busted

Yeah I had an issue with Cogeco when I had my credit card on autobill, fuckers billed me for an extra month and it took them 2 months to remove said card from my account, the reps said they would/did but I kept seeing a monthly charge on my balance. Not only did I get my money back from my credit card company, but I canceled that card and got a new number.

The funny thing is, they were defending that charge to death saying it was correct billing, god damn scammers. I was looking straight at my balance and it clearly showed I was billed twice on the same fucking day.
--
I love fish sticks. I love putting fish sticks in my mouth.
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anon @ 12th Sep 02:53PM:
Re: Bandwidth Notification Still Busted

said by Fireblade :

Yeah I had an issue with Cogeco when I had my credit card on autobill, fuckers billed me for an extra month and it took them 2 months to remove said card from my account, the reps said they would/did but I kept seeing a monthly charge on my balance. Not only did I get my money back from my credit card company, but I canceled that card and got a new number.

The funny thing is, they were defending that charge to death saying it was correct billing, god damn scammers. I was looking straight at my balance and it clearly showed I was billed twice on the same fucking day.

said by peterboro1 :

One needs to only look at the Bell forum and how Bell screws over their own customers that they hate so much.

Cogeco is no different.

Avoid the auto-bill/auto-withdrawls.

Bell probably gets millions in interest every year just on holding their valued customers money hostage for 3 months at a time. Cogeco seems to be playing the same game with their very cherrished customers that they hold in contempt.
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peterboro1 @ 12th Sep 03:36PM:
Re: Bandwidth Notification Still Busted

said by same old :

Avoid the auto-bill/auto-withdrawls.

Like the plague but they keep insisting on them. Soon our pay-cheques will just be disbursed from our employer to
our creditors and we will get a minuscule allowance via a chip each week. :huh:
Cash will be outlawed.
crawls back to his troglodyte like existence counting his antiquated currency under the candlelight in a cave

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Fireblade @ 12th Sep 03:38PM:
Re: Bandwidth Notification Still Busted

Would you like a tin-foil hat with that?
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peterboro1 @ 12th Sep 03:42PM:
Re: Bandwidth Notification Still Busted

said by Fireblade :

Would you like a tin-foil hat with that?

Got it on right now. It is loose though. You got one I can borrow.
You must with some of your Cogeco conspiracies. :D

Fireblade @ 12th Sep 05:00PM:
Re: Bandwidth Notification Still Busted

You must have me mistaken for Chronos, it's already public knowledge that Cogeco sucks, throttles and completely reads the message payload, fail.
--
I love fish sticks. I love putting fish sticks in my mouth.
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anon @ 15th Sep 12:38PM:
Re: Bandwidth Notification Still Busted

Cogeco wacked me for $31.50 for August overage! FTW! :o
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hse @ 15th Sep 01:28PM:
Re: Bandwidth Notification Still Busted

Looks like they're now charging, $44 overage in my case. The annoying part is they claim 5GB more usage than what my Tomato fw meter is showing. Has anyone on business gotten charged?
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Gruesome @ 15th Sep 02:15PM:
Re: Bandwidth Notification Still Busted

A friend of mine called into complain already and got the entire charge dropped, good luck guys!
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Gruesome @ 15th Sep 02:19PM:
Re: Bandwidth Notification Still Busted

said by hse :

Looks like they're now charging, $44 overage in my case. The annoying part is they claim 5GB more usage than what my Tomato fw meter is showing. Has anyone on business gotten charged?

Thats only an extra $7.50, cancel your accounts, speak with your wallets!
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Fireblade @ 15th Sep 05:48PM:
Re: Bandwidth Notification Still Busted

They're charging more for bandwidth now, where is that in paper?
--
I love fish sticks. I love putting fish sticks in my mouth.
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qp @ 16th Sep 01:48PM:
Re: Bandwidth Notification Still Busted

Darn I was sniffing around getting a 3-play with Cogeco...with Pro Internet. The 150GB cap should be sufficient, but if they are playing these kinds of games - wow.

(Though their billing can't possibly be worse then Bell's...can it??)
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richipooo @ 16th Sep 08:22PM:
Re: Bandwidth Notification Still Busted

not sure whats goin on with my meter can anyone tell me if mines busted it says im at 82.03% ??

richipooo @ 16th Sep 07:14PM:
Re: Bandwidth Notification Still Busted

Additional Internet usage : High Speed Internet Lite, data transfer capacity of 10 GB per month, $2.50/additionnal GB, $30 monthly maximum applies. High Speed Internet Lite Plus, data transfer capacity of 30 GB per month, $2.00/additionnal GB, $30 monthly maximum applies. High Speed Internet Standard, data transfer capacity of 60 GB per month, $1.50/additionnal GB, $30 monthly maximum applies. High Speed Internet Pro, data transfer capacity of 125 GB per month, $1.00/additionnal GB, $50 monthly maximum applies. High Speed Internet Ultimate, data transfer capacity of 150 GB per month, $1.00/additionnal GB, $50 monthly maximum applies. Usage rates may be changed by Cogeco upon 30-day notice. We wish to remind you that these additional charge and maximum limit do not limit in any way our contractual right to temporarily suspend or restrict your access to your Internet service or to take any other actions deemed appropriate, if your consumption exceeds a reasonable limit, as determined by Cogeco in its sole judgment, or for any other violation of the AUP or T&Cs, in accordance with the terms of such AUP and T&Cs.

why is this posted on there website $30 max over charges but in the new policy agreement it says $10 a GIG over charges i dont get this crap these internet prividers are pulling ??
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richipooo @ 16th Sep 07:33PM:
Re: Bandwidth Notification Still Busted

can anyone see if theres anything wrong with this meter ?

exseven @ 16th Sep 07:41PM:
Re: Bandwidth Notification Still Busted

well we can start with you posted two different things. A packet != any set # of bytes

you are comparing apples and seeds
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Snickerdo @ 16th Sep 08:25PM:
Re: Bandwidth Notification Still Busted

Again, packets != bytes. You can't compare the two.

Still, it looks odd that your normal usage appears to be less than 1GB a day, yet there's three days where you're at 10GB.
--
Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.
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Fireblade @ 16th Sep 08:27PM:
Re: Bandwidth Notification Still Busted

Agreed, looks hella suspicious. I was charged 20GB on one day, when I know I maybe did 2.
--
I love fish sticks. I love putting fish sticks in my mouth.
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Snickerdo @ 16th Sep 08:32PM:
Re: Bandwidth Notification Still Busted

said by Fireblade :

Agreed, looks hella suspicious. I was charged 20GB on one day, when I know I maybe did 2.

I have one day in September showing me at 20 when I downloaded ~5.
--
Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.
reply

Gruesome @ 17th Sep 09:28AM:
Re: Bandwidth Notification Still Busted

Guys even if your unwilling or unable to cancel your account, at least contest the charges, My friend contested his charge he thought it was about $12 too high, got really angry on the phone over the inaccuracy of Cogeco's readings and ended up getting the whole charge dropped from the bill
My interpretation of that is they know its not working and yet have the gall to try and charge anyway
Fight for the right not to be screwed over by an incompetent cable company
This is your money they are wrongfully taking
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anon @ 17th Sep 11:26AM:
Re: Bandwidth Notification Still Busted

said by Gruesome :

Guys even if your unwilling or unable to cancel your account, at least contest the charges,

As we saw in this thread maybe the CCTS is a viable venue for these complaints. »[Niagara] I now know why Cogeco is bogged down in my area.
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anon @ 17th Sep 12:52PM:
msg deleted

deleted by a moderator
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anon @ 17th Sep 04:17PM:
Re: Bandwidth Notification Still Busted

Rec'd my bill this afternoon and was charged $30 for 50gb overage even though the bandwidth meter reported 0.0 a few days and I received no notifications. At the end of the month I just said "screw it" and downloaded a bunch of games off steam (putting me well over, to the tune of 50gb).

I called Cogeco and said it wasn't fair to be charged for the bandwidth when THEIR system was still screwed up. The rep said any problems with the meter where in the past when the system was just being implemented and "so many people" were being tracked. I said that I wasn't comfortable paying for their broken system and she said (verbatim) "Sir, you have to pay for the extra bandwidth you consumed. We cannot take it off your bill. Your actions caused a disruption or degradation of service to everyone around you".

This really pissed me off. I said that this is an issue we'd cancel all our cogeco services over and asked her if retentions would reconsider this policy. She said she'd transfer me over to someone else and was audibly NOT pleased about it.

The next rep I spoke to in retentions agreed to remove my charges as a "one-time customer service good will gesture". I was lectured in the importance of maintaining good watch of my bandwidth usage and told that further overages would result in more charges.

In the end, I was made to feel really, really bad about what I had done. Irregardless of the bandwidth cap being a ridiculous money grab, it pissed me off that *I* was made to feel like such a chum when their system is broken in the first place.

I wonder how many people are having the same experience as I did. Unfortunately, most will just pay the bill and say nothing.
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Phorkster @ 17th Sep 09:13PM:
Re: Bandwidth Notification Still Busted

said by Couper :

The next rep I spoke to in retentions agreed to remove my charges as a "one-time customer service good will gesture". I was lectured in the importance of maintaining good watch of my bandwidth usage and told that further overages would result in more charges.

How can you do that if their meter is broken?
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anon @ 18th Sep 12:11AM:
msg deleted

deleted by a moderator
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bricktoppp @ 18th Sep 11:00AM:
Re: Bandwidth Notification Still Busted

The phone reps are being told to imply that you're doing something illegal if you go over your cap. So to get your $30 back you need to yell at them and ask for their supervisor. If they give you the line about 24-48 hours that's a lie, it just means the supervisor is too lazy to take calls. Be sure to get the rep's name so you can report them if they hang up on you or threaten to screw with your account.
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hse @ 18th Sep 11:13AM:
Re: Bandwidth Notification Still Busted

I haven't kept up with all the posts on this forum. For people on standard, has anyone been cut off for going way over the limit? It's either standard + $30 overage or business for me as Pro makes no sense any more.
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anon @ 18th Sep 12:50PM:
Re: Bandwidth Notification Still Busted

Hmmm, still can't get any bandwidth info due to it saying my account is inactive STILL. I'm paid up, I HAD BW notification, why the hell am I set inactive, I double checked the latest bill to see if they had done a stupid and changed account numbers on me, nope.

And failing that WHY can't I see my previous usage even if it's inactive?!!

If there's any funkiness on this next bill, I'm gonna blister some ears, and if that don't work, blister some arses.
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anon @ 18th Sep 01:01PM:
msg deleted

deleted by a moderator
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anon @ 19th Sep 08:18AM:
Re: Bandwidth Notification Still Busted

Oh, I'd totally believe that. When the first rep looked up my usage she said "WHOA! You've gone WAY over what you're allowed to consume! This isn't good at all!!" Definitely began to feel like a second-rate customer who had done something very, very wrong at this point.
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metrotitan @ 19th Sep 11:33AM:
Re: Bandwidth Notification Still Busted

Nasty, indoctrinated, self righteous reps? Tell them off. Stand up for yourself. Use reality against them.

This is bandwidth, not United Nations rice rations.
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Fireblade @ 19th Sep 11:50AM:
Re: Bandwidth Notification Still Busted

said by metrotitan :

Nasty, indoctrinated, self righteous reps? Tell them off. Stand up for yourself. Use reality against them.

This is bandwidth, not United Nations rice rations.

I lul'd, I bet the reps don't even know how cheap bandwidth is, they probably assume it's VERY EXPENSIVE and SCARCE.
--
I love fish sticks. I love putting fish sticks in my mouth.
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anon @ 19th Sep 03:39PM:
msg deleted

deleted by a moderator
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bricktoppp @ 19th Sep 12:42PM:
Re: Bandwidth Notification Still Busted

The best thing to do is interrupt the rep if they start ranting about "bandwidth hogging". What they're trying to do is keep people away from the department that will adjust your bill when you threaten to cancel. The reps are allowed to harass the customers, but not to the point that they cancel their services. Waiting 24-48 hrs for a supervisor callback is BS to get people off the phone, how many businesses operate without supervision for days at a time?
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Fireblade @ 19th Sep 03:57PM:
Re: Bandwidth Notification Still Busted

I just got Augusts $30 bandwidth charge removed, I suggest everyone call in, refuse to pay it, explain that the meter is completely broken, reference BBR and threaten to move your services to Bell.

I also switched to Business Starter package.
--
I love fish sticks. I love putting fish sticks in my mouth.
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alamarco @ 19th Sep 04:06PM:
Re: Bandwidth Notification Still Busted

I had my charge removed as well. It was only $7, but explained to them that the bandwidth meter was off by 1 GB and wanted to be charged for the proper amount and not the additional GB and they removed all the charges instead of just the 1 GB. I would of happily paid for the proper amount, but wasn't about to complain that they removed the full charge. :)
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bricktoppp @ 19th Sep 06:06PM:
Re: Bandwidth Notification Still Busted

said by Fireblade :

I just got Augusts $30 bandwidth charge removed, I suggest everyone call in, refuse to pay it, explain that the meter is completely broken, reference BBR and threaten to move your services to Bell.

They should do this every month until Cogeco has a working meter. Broken meter = no charges are valid.
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Gruesome @ 19th Sep 08:33PM:
Re: Bandwidth Notification Still Busted

Makes me wonder if there is anyone at Cogeco with a grain of Morality, Clearly the Meter is not working. Can you imagine all the users who do not use this website just dutifully paying the overage charge.
Why do we tolerate these kinds of business practices in Canada, if this isn't stealing then it's certainly criminal negligence.
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Fireblade @ 19th Sep 09:22PM:
Re: Bandwidth Notification Still Busted

Yeah, they probably have a policy that if anyone calls in complaining about bandwidth they'll have the charges reversed.

Sucks for the people who don't call, don't know, they're getting scammed.
--
I love fish sticks. I love putting fish sticks in my mouth.
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geminii7 @ 23rd Sep 10:28PM:
Re: Bandwidth Notification Still Busted

Just got my bill and was charged $30.00 in overage fees for going 31 gig over 60 cap.....i then called and cancelled.....phone is next. For the life of me i can't see how this can be acceptable legally or morally.
There is just so much wrong here.
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anon @ 25th Sep 07:36PM:
Re: Bandwidth Notification Still Busted

wow bad day....
got home opened cogeco bill and i have 30.25$ overrage charges. I was liek WTH i didnt even use my internet this month as my ps3 is broken so no demos to dl and i dont have a good pc to DL PC games. And i havnt downloaded any movies as my ps3 is broken. It says that i have used 60 GIG over my 10GIG limit.

When i saw that i was like wth....i am on basic lite how did i use 60GB. So i call them up and they tell em that you have been using over 1.5 GB oer night 0_0. I was like not even why would i use that when i dotn have anything i need to DL. Anyway after about 5 call transfers between diff departments they told me if i upgraded they would wave charges...

I was like maaaaan >_ but i did anyway as it was only about 10$ and i was gonna upgrade anyway. And that was for august. ANd then another hit...I have already used 41 Gigs for this month as well 0_0. Thats why they bumped me up to standard. Whats going on? nothing is running on my system.

about 2 weeks ago...some guy from cogeco came to my house and asked if i could run a line from my box to my neighbors. I figured that maybe he needed an extra connection or somethin and i said ya sure. Could this have caused this?

well i have used about 200MB today, if the meter shows over 1GB for sep 25th usage tomorrow something is up....
I have also changed my router pass so lets see...

so my bill went from 119$ with tax to 126 or so =/. I am gonna switch down from standard to the 7MBps one later next month.

cogeco sucks man =/
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ancodia @ 26th Sep 07:02AM:
Re: Bandwidth Notification Still Busted

still not accurate.

my personal counter says I did 811 mb yesterday, Cogeco's counter says I did 961 mb or about 19% more than I actually used.

What a ripoff.
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Snickerdo @ 26th Sep 09:47AM:
Re: Bandwidth Notification Still Busted

said by ancodia :

my personal counter says I did 811 mb yesterday, Cogeco's counter says I did 961 mb or about 19% more than I actually used.

Yeah, I've been seeing the same thing.
--
Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.
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ancodia @ 26th Sep 10:12AM:
Re: Bandwidth Notification Still Busted

said by Snickerdo :

said by ancodia :

my personal counter says I did 811 mb yesterday, Cogeco's counter says I did 961 mb or about 19% more than I actually used.

Yeah, I've been seeing the same thing.

As a current Teksavvy user I thought I would give Cogeco another try, but this is a mess. Bad enough the caps are so low/prices too high, but to have a counter that far off is crazy. So my choices are to either support Bell & their evil empire, or support Cogeco who rips its customers off with over priced services and a faulty bandwidth counter. I can't believe how pathetic ISPs in Canada have become. It's getting to the point its just not worth it anymore.
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Snickerdo @ 26th Sep 10:26AM:
Re: Bandwidth Notification Still Busted

said by ancodia :

I can't believe how pathetic ISPs in Canada have become.

Thank the CRTC for this. This would have never gotten to the extend it has had Bell not been allowed to fuck around with GAS customers.
--
Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.
reply

diskdocx @ 26th Sep 11:03AM:
Re: Bandwidth Notification Still Busted

said by cruisx :

wow bad day....
got home opened cogeco bill and i have 30.25$ overrage charges. I was liek WTH i didnt even use my internet this month as my ps3 is broken so no demos to dl and i dont have a good pc to DL PC games. And i havnt downloaded any movies as my ps3 is broken. It says that i have used 60 GIG over my 10GIG limit.

When i saw that i was like wth....i am on basic lite how did i use 60GB. So i call them up and they tell em that you have been using over 1.5 GB oer night 0_0. I was like not even why would i use that when i dotn have anything i need to DL. Anyway after about 5 call transfers between diff departments they told me if i upgraded they would wave charges...

I was like maaaaan >_ but i did anyway as it was only about 10$ and i was gonna upgrade anyway. And that was for august. ANd then another hit...I have already used 41 Gigs for this month as well 0_0. Thats why they bumped me up to standard. Whats going on? nothing is running on my system.

about 2 weeks ago...some guy from cogeco came to my house and asked if i could run a line from my box to my neighbors. I figured that maybe he needed an extra connection or somethin and i said ya sure. Could this have caused this?

well i have used about 200MB today, if the meter shows over 1GB for sep 25th usage tomorrow something is up....
I have also changed my router pass so lets see...

so my bill went from 119$ with tax to 126 or so =/. I am gonna switch down from standard to the 7MBps one later next month.

cogeco sucks man =/

Virus? Unsecured WiFi? Someone else in the house using the connection?

If you are that convinced it is wrong, I would suggest disconnecting the modem completely for 24 hours.

If you still have usage, then it would seem that either Cogeco has something screwed up internally or someone has cloned your MAC.

If the usage drops to zero, then you either have a virus or an wireless leech.
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anon @ 26th Sep 11:09AM:
Re: Bandwidth Notification Still Busted

Ya, ill look into that. I have a router but its encrypted. After the phoen call with cogeco and the itnernet upgrade, i went and changed the password and gave it a stronger key, aslo made it hidden.

But still i check the usage this morning and it was 1.25Gigs....I downloaded like one file yesterday and that was just about 3mb. Did a bit of browsing for a airline ticket but thats about it.

Ill disconnect it for a day and see how that goes. Or maybe disconnect the router and hook ti up via Ethernet for a day.
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diskdocx @ 26th Sep 11:58AM:
Re: Bandwidth Notification Still Busted

If you can, disconnect the modem completely.

If it's a virus, disconnecting the router won't help.

If your MAC has been cloned then the usage will go up even if your modem is offline.

So having the modem offline will quickly tell you if the problem is at your location or elsewhere.

I can't see the line to your neighbour's being the problem as it won't pass through your modem.
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anon @ 26th Sep 03:50PM:
Re: Bandwidth Notification Still Busted

Ok i will, btw what to do if the MAC has been cloned?
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diskdocx @ 26th Sep 04:40PM:
Re: Bandwidth Notification Still Busted

Speak with Cogeco and arrange to have your modem replaced.
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anon @ 26th Sep 11:48PM:
Re: Bandwidth Notification Still Busted

Ok, another Q. Before i switched for this month, i had used up 41 GB of bandwidth on my 10GB lite plan(41/10). So i switched and now the meter shows 41/60GB used. I am guessing that i will not get charges as i have upgraded my plan? cause thats what the lady on the phone said, i just want to confirm.
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Shamans @ 27th Sep 12:27PM:
Re: Bandwidth Notification Still Busted

said by cruisx :

Ok, another Q. Before i switched for this month, i had used up 41 GB of bandwidth on my 10GB lite plan(41/10). So i switched and now the meter shows 41/60GB used. I am guessing that i will not get charges as i have upgraded my plan? cause thats what the lady on the phone said, i just want to confirm.

I think that's accurate from what I've heard.
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Fireblade @ 2nd Nov 03:23PM:
Re: Bandwidth Notification Still Busted

So, I look at my bandwidth meter a few minutes ago just to make sure nothin' funny has been going on and to my surprise...

I didn't even use my machine on the 1st of November, 3 hours tops on L4D, which only used a few MB max. There is absolutely no way I could have racked up 15GB on Nov 1st UNLESS the meter is recording data from October and rolling it over into November. It's the only thing that explains this, 25% of my bandwidth in one day? Complete bullshit.
--
I love fish sticks. I love putting fish sticks in my mouth.

Gruesome @ 3rd Nov 09:31AM:
Re: Bandwidth Notification Still Busted

I think you should phone Cogeco support so they can explain what a burden you are to them and how you're making everyone else's experience poorer.
Of course you may have allowed your PC to be compromised thus compromising their entire network
What you should do is upgrade and send them even more money for your continual abuse of their network.
As usual the meter is not broken and you are responsible for all usage imagined or otherwise
PS we will be increasing your bill for network improvements so that you may enjoy your Cogeco Experience more fully
Could I interest you in Cogeco home phone?
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XaXiS @ 3rd Nov 02:38PM:
Re: Bandwidth Notification Still Busted

What gets me is if they end up cutting you off and if you have Cogeco for your home phone service, you will still have access to 911 etc.. but if you use third part VOIP aka vonage etc, you're SOL.

said by Gruesome :

I think you should phone Cogeco support so they can explain what a burden you are to them and how you're making everyone else's experience poorer.
Of course you may have allowed your PC to be compromised thus compromising their entire network
What you should do is upgrade and send them even more money for your continual abuse of their network.
As usual the meter is not broken and you are responsible for all usage imagined or otherwise
PS we will be increasing your bill for network improvements so that you may enjoy your Cogeco Experience more fully
Could I interest you in Cogeco home phone?

anon @ 16th Nov 02:16PM:
Re: Bandwidth Notification Still Busted

If they ever cut off a user who has a competing phone like Vonage while that user is willing to pay for overages I personally would be calling a lawyer the second it happened. I don't give a shit what their policy might be .... I would go straight to a judge and make sure I made this ridiculous behaviour embarrass the hell out of Cogeco Publicly.
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urbanriot @ 16th Nov 04:04PM:
Re: Bandwidth Notification Still Busted

How would this embarrass them? You're connecting a device which uses internet bandwidth, whether it's a PC downloading illegal movies, a gaming console or a VoIP phone... there's no legal differentiation or liability on Cogeco's part for whatever device you're breaking policies with.
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Comfrtbly @ 16th Nov 06:56PM:
Re: Bandwidth Notification Still Busted

How is using a 3rd party VoIP service, breaking policy?
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urbanriot @ 16th Nov 07:00PM:
Re: Bandwidth Notification Still Busted

Do you need an explanation on how the internet and VoIP services work? I can link you to some articles if you truly don't know.
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Comfrtbly @ 16th Nov 07:28PM:
Re: Bandwidth Notification Still Busted

I'd like to see where it says using a 3rd party VoIP service is breaking Cogeco's policy.

Edited for spelling.
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urbanriot @ 16th Nov 07:43PM:
Re: Bandwidth Notification Still Busted

You'd like to see where what says what? Nobody said 3rd party VoIP services are a policy violation.
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Comfrtbly @ 16th Nov 07:55PM:
Re: Bandwidth Notification Still Busted

quote:
How would this embarrass them? You're connecting a device which uses internet bandwidth, whether it's a PC downloading illegal movies, a gaming console or a VoIP phone... there's no legal differentiation or liability on Cogeco's part for whatever device you're breaking policies with.

You said it, right there in BOLD
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urbanriot @ 16th Nov 08:25PM:
Re: Bandwidth Notification Still Busted

Ah, now that you're editing your spelling it's a little clearer; but no, once again I didn't say that using a 3rd party VoIP service is breaking Cogeco's policy.

You entirely missed the point, perhaps because you don't understand how VoIP service works - it uses bandwidth. Consoles use bandwidth. PC's downloading illegal movies use bandwidth. Whatever you plug into your Cogeco modem uses bandwidth.

How you go over your prescribed bandwidth limitation, which can lead into a disconnection of services, is entirely up to you and no embarrassment to Cogeco; it's more so the extreme melodrama of a non-issue.
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