Has anyone been charged for overages yet?

Has anyone been charged for overages yet?
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anon @ 25th Sep 12:57PM:
Has anyone been charged for overages yet?

I'm getting close to 100% useage for the month and have been checking back here periodically to see if anyone had been charged overages but have yet to see anything in the older threads I was following.

Have all the bugs been worked out of the BW monitor? Anyone been charged? Anyone fought the charge and had it credited back?

Thanks.
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anon @ 25th Sep 01:06PM:
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urbanriot @ 25th Sep 01:07PM:
Re: Has anyone been charged for overages yet?

I've been hearing multiple stories from tons of people relaying charges their friends have had to pay so I'm guessing they're charging... that or plenty of rumours are flying around. Either way, it's terrible PR for Cogeco as it's being spread in a very nefarious "Cogeco is out to nail you" kind of way.
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Gruesome @ 25th Sep 01:35PM:
Re: Has anyone been charged for overages yet?

My friend got charged and other on here have been charged
Many reporting higher claimed usage by Cogeco than what they believe
The worst part is having to pay for what you most likely didn't use which seems to be a common complaint(at least from what I've seen here and what my friend had said)
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Snickerdo @ 25th Sep 02:15PM:
Re: Has anyone been charged for overages yet?

Yup. $27. I had to call and fight with them to get the charges refunded as the majority of my month was on Pro but the bandwidth counter thought I was on Standard for the entire month.

September looks like it's going to be $30. Unfortunately, so far, my bandwidth tracking looks to be almost the same as what Cogeco is monitoring, save for a few gigabytes difference. I may use that as ammunition to demand a refund though, as even a few gigabytes throws the reliability of the meter into question when being used for additional charges.
--
Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.
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Trist @ 25th Sep 03:10PM:
Re: Has anyone been charged for overages yet?

$30 here for 101GB overage (161GB total usage for that month). The Cogeco usage report matched within 300-500MB of what the software util (Bandwidth Monitor) I use to measure usage showed so I suppose that's fair as it gets these days.
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Gruesome @ 25th Sep 03:19PM:
Re: Has anyone been charged for overages yet?

said by Snickerdo :

Yup. $27. I had to call and fight with them to get the charges refunded as the majority of my month was on Pro but the bandwidth counter thought I was on Standard for the entire month.

September looks like it's going to be $30. Unfortunately, so far, my bandwidth tracking looks to be almost the same as what Cogeco is monitoring, save for a few gigabytes difference. I may use that as ammunition to demand a refund though, as even a few gigabytes throws the reliability of the meter into question when being used for additional charges.

A few Gigabytes is still rediculous, I can't help but make comparisons to other products,
But I purchased 40 Litres of Gas, sorry Meter shows 42
But I only have a Bag of 12 Apples sorry but you'll need to pay for 14
The thing is there is no way to prove you only used X
They will always argue your meter is wrong ad theirs is right
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hagbard72 @ 25th Sep 03:57PM:
Re: Has anyone been charged for overages yet?

What are u guys downloading? I never come close.
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Gruesome @ 25th Sep 04:10PM:
Re: Has anyone been charged for overages yet?

Some Months I download only say 60 to 120 GB a month

Others I reach 250 to 300 GB

I am on a dark net with my Family (27 other people )
A lot of it is Family HD video( that really should be converted to smaller file formats before it's shared)
There are some movies, although not much I'm interested in
A lot of pictures
Some work my brother does which has large files

I also use torrents , which might be TV shows, the odd movie,
We also do a lot of video conferencing
Some Gaming via Valve but not so much as to use a lot of bandwidth
Quite a bit of Video Streaming, odd stuff (Nikon TV for instance)
Quite a bit of imaging backup, I shoot between 4 and 8 GB a week and backup on and off site

As you can see it starts to add up
Edit:
I'm starting to have a hard time keeping up as my family have all moved to higher speeds with much larger caps, one has a 20/10 Connection
People tend to use what they have
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Fireblade @ 25th Sep 04:49PM:
Re: Has anyone been charged for overages yet?

They also charge you GST on the overusage bandwidth ROFL!
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urbanriot @ 25th Sep 04:52PM:
Re: Has anyone been charged for overages yet?

said by Fireblade :

They also charge you GST on the overusage bandwidth ROFL!

There's nothing strange about that whatsoever and that's perfectly normal until the government makes taxable exceptions to internet overage charges (haha).
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Phorkster @ 25th Sep 08:28PM:
Re: Has anyone been charged for overages yet?

I can't wait until I get some overage charge. I feel bad for the poor bastard who is going to answer the phone.
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Flynnt @ 25th Sep 11:34PM:
Re: Has anyone been charged for overages yet?

I was charged for 700 MB. Didn't pay for a full gig, they prorate it by MB.

60 GB doesn't go far in the days when game demos are 1.5-2 GB as well as digital distribution of games/programs.
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Turtle @ 27th Sep 08:42PM:
Re: Has anyone been charged for overages yet?

I was charged $30 for overage for Aug. I called and complained because BW notifications weren't even being sent. They agreed to remove the charge as a "one time goodwill gesture" but talked down to me like I was a child and tried to make me feel guilty.
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anon @ 27th Sep 10:05PM:
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rayray14 @ 27th Sep 10:00PM:
Re: Has anyone been charged for overages yet?

I was charged for the 1st time after 4 consecutive months of going over:
»img22.yfrog.com/i/p3zu.jpg/
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Turtle @ 27th Sep 11:00PM:
Re: Has anyone been charged for overages yet?

I should've suggested that I was staying with Cogeco this month as a "one-time goodwill gesture"!
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anon @ 27th Sep 11:54PM:
Re: Has anyone been charged for overages yet?

Never got the 100% email notification, and I got charged for 4 GB of overage.
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anon @ 28th Sep 07:50AM:
Re: Has anyone been charged for overages yet?

said by Turtle :

I should've suggested that I was staying with Cogeco this month as a "one-time goodwill gesture"!

Good one.

anon @ 28th Sep 11:43AM:
Re: Has anyone been charged for overages yet?

well i just got my bill today and there's a $6 overage for August useage that shouldn't be there. My router shows under, and even Cogeco's own meter showed under that month (its down currently, how nice :))

Also no warning emails were sent back in August...probably because there was nothing to warn about.

Call volume is insane to cogeco right now. Waited for 10 minutes and hung up. I don't expect any problems having this credited back.
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Gruesome @ 28th Sep 11:47AM:
Re: Has anyone been charged for overages yet?

Sorry but you must have done something wrong, as a good will gesture, we'll credit you this month while admitting that we are perfect in the execution of our value added UBB
However next month you will be required to pay in full (bend over)
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mattei @ 28th Sep 12:09PM:
Re: Has anyone been charged for overages yet?

Same experience.
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hse @ 28th Sep 02:01PM:
Re: Has anyone been charged for overages yet?

What's more frustrating is that they kept crediting back the overages in previous months, and I don't think there was ever a notice that this month they were actually going to charge it. I know that's not really an excuse, but the communication was nonexistent on when this was ACTUALLY going to take effect.
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Gruesome @ 28th Sep 02:19PM:
Re: Has anyone been charged for overages yet?

From Cogeco's point of view, they gave you a couple of free months to continue to abuse their system. you lousy pirate
Now please get in line and assume the position
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salmonz @ 28th Sep 04:02PM:
Re: Has anyone been charged for overages yet?

There's a god damn line for assuming the position?
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Dampier @ 28th Sep 04:16PM:
Re: Has anyone been charged for overages yet?

If anyone can send me a scanned copy of a bill showing overages (with your personal info blocked -- or I will block it for you), I would like to include it and any other stories you care to share in an article for Stop the Cap! You can drop me a note at phil at stopthecap.com for attachments and such, or use the contact form on the site for any personal stories or opinions.

I'd like to include real names and locations as part of any quotations, if at all possible. But if you're not comfortable with that, I will just use your first name and location.

We continue to build a case against Internet Overcharging schemes like this throughout North America in hopes of coordinating a public policy pushback.

STC is 100% consumer-run and financed with no industry connections, entirely for and about consumer interests.

Some thoughts to comment on:

1) What other broadband choices are available to you? Are any/all of them also engaged in Internet Overcharging? (usage based billing, usage caps/allowances, overlimit fees and penalties.)

2) Do you think Cogeco is justified doing this?

3) What has your experience been with measuring your own usage vs. theirs and what reaction have you gotten when confronting them about the difference?

4) I assume they are issuing one time credits for overages. What do you plan to do for next month - cancel service, reduce usage, get ready to pay more?

5) Would you pay more for a broadband service if it delivered faster speeds without a usage cap, or would you prefer to try and live within the usage allowance given.

6) What is your overall opinion of Cogeco now that they have done this?

Thanks!
--
Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com
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anon @ 28th Sep 04:26PM:
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anon @ 28th Sep 05:02PM:
Re: Has anyone been charged for overages yet?

You should also include articles about every other company that charges you on usage, hydro, natural gas, gas stations, phone, cell phone, oh, video stores (because if you keep the movie and extra day that you said you would use it, your paying ;) ), taxi company's, cause I am sure they would not charge you extra if you decide you wanted to be dropped off somewhere else, or heck, restaurants, or wait, maybe they will start offering food for free?

Welcome to the world, where you pay for what you use, if you find a place that will give you a free ride, please let me know, im sure im the only one looking.
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anon @ 28th Sep 05:10PM:
Re: Has anyone been charged for overages yet?

said by da_bears :

if you find a place that will give you a free ride, please let me know, im sure im the only one looking.

As all those are not as disproportionally priced relative to true bandwidth costs your post is irrelevant.
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sbrook @ 28th Sep 05:11PM:
Re: Has anyone been charged for overages yet?

All very well to say that, but for years, we've been charged on a flat rate basis and they've worked out their tier rates to compensate for the fact that some people don't use less than the average, and some use more. Now all of a sudden companies want to start charging people who use more than the average without lowering the charge for the people that use less. That amounts to a cash grab.

So, trollish comments like finding a place to give you a free ride doesn't help the reality and just adds fuel to the fire. If it was a true user pay system, then so be it ... but this is not.

It's been a flat rate system now for how many years since days of dialup? Changing charging structure is guaranteed to annoy somebody, and the ISPs are doing a good job of annoying a LOT of people.
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anon @ 28th Sep 07:14PM:
Re: Has anyone been charged for overages yet?

You both make excellent points and looking at it that way makes more sense than my previous post.

On a side note I have been monitoring my usage and the meter from Cogeco is still not working correctly. It is getting more accurate than it was but their numbers are still incorrect.
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Snickerdo @ 28th Sep 08:09PM:
Re: Has anyone been charged for overages yet?

said by da_bears :

Welcome to the world, where you pay for what you use, if you find a place that will give you a free ride, please let me know, im sure im the only one looking.

Oh really? You pay for your meal. On top of that, do restaurants charge for ketchup? Or the butter on your toast? How about jam? Maple syrup?

Yeah. Exactly. Go back under your rock and climb out when you have a real argument to present.
--
Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.
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anon @ 28th Sep 09:03PM:
Re: Has anyone been charged for overages yet?

Actually, they do..

McDonald's charges for sweet and sour sauce, even after paying for my meal.

I don't know any restaurants that provide free gravy?

Next?
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Snickerdo @ 28th Sep 09:30PM:
Re: Has anyone been charged for overages yet?

said by da_bears :

McDonald's charges for sweet and sour sauce, even after paying for my meal.

BZZT. No, they don't. I've never paid for dipping sauce, even when I ordered something other than a nugget meal and just wanted BBQ sauce for my fries. Never had at Wendy's, McDonalds or even Burger King. Never at any of them that I've been to anywhere in North America.

said by da_bears :

I don't know any restaurants that provide free gravy?

If I order mashed potatoes, they sure as hell give it to you for free.

Better luck with your bullshit arguments next time. A word of advice - it helps when your attempted counter argument is factually based rather than something you dreamed up in your head while feverishly trying to reply as quickly as possible.
--
Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.
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Gruesome @ 29th Sep 08:59AM:
Re: Has anyone been charged for overages yet?

said by da_bears :

Actually, they do..

McDonald's charges for sweet and sour sauce, even after paying for my meal.

I don't know any restaurants that provide free gravy?

Next?

Your not paying fast food prices at Cogeco, your paying premium prices, I guess you could call a la carte but if you want to use the restaurant analogy
Here's a closer one, you can't eat at home, you have only 2 restaurants you can choose from(in some cases only one so you eat there or starve)
You've been paying a flat fee the same meal for years but the price went up about every three months for meal improvement (although it only alows you to eat your meal faster you don't get more)
Now you as human being are evolving and need more calories than you once did, however the meal has been the same size for 15 years even though the cost of the food has gone down
But lets say the hamburger is your connection and your added value(e-mail, newsgroups etc), the drink is the speed and the French fries are your usage
So you used to get 60 fries, 30 more fries are going to be .15/fry up to a maximum of $4.50(if you consider the meal is about $6)
Oh by the way the all the fries are on the table and it's up to you to ensure that you don't eat them and nobody else eats them , and the restaurant refuses not to put it on your table.
Also their fry counting system is not quite up to snuff so if you eat only 10 fries you may get charged for 15, but not to worry the first month they may credit the charge out of good will
Did I mention they'll biggie size that but it will cost you double and you only an additional 15 fries but you'll be able to eat it faster with the bigger drink

And if you do go over additional 30 fries they reserve the right to cut you off

Now McDonalds is a good example here, because if in Canada we have to eat at Mcdonalds every day(is bell Burger King or something slightly more disgusting), in most of the countries they eat better, ie Japan and Korea eat Kobe beef with Salad and steamed Vegetables and a nice red wine, Don't have to pay for extra Veggies and costs about $3.30 a meal
As a matter of fact in some countries they are getting 3 healthy squares a day for about the same price we pay for the one meal deal

I am now officially over my analogy limit

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Dampier @ 29th Sep 12:00PM:
Re: Has anyone been charged for overages yet?

said by da_bears :

You should also include articles about every other company that charges you on usage, hydro, natural gas, gas stations, phone, cell phone, oh, video stores (because if you keep the movie and extra day that you said you would use it, your paying ;) ), taxi company's, cause I am sure they would not charge you extra if you decide you wanted to be dropped off somewhere else, or heck, restaurants, or wait, maybe they will start offering food for free?

Welcome to the world, where you pay for what you use, if you find a place that will give you a free ride, please let me know, im sure im the only one looking.

I have some thoughts for you to consider:

1) How much is your bill decreasing because of Cogeco's all new "fairness" pay for what you use plan? Nothing? You mean a company that already profits enormously from offering flat rate broadband is not going to dramatically lower prices now that they can overcharge consumers who use more than their arbitrary allowances permit?

2) How is broadband comparable to natural gas, fuel, water, or electricity -- all of which must be generated, pumped or stored to provide to consumers. If you rent a video from a video store, that video is unavailable to rent to another customer. If you stream that video over the Internet, multiple people can watch and pay for that option.

The truth is, the broadband industry rarely likes to compare themselves to their closest cousin - the telephone companies. Like broadband, phone companies transport phone calls digitally over data networks. Where is the phone company business model heading? Towards flat rate local and long distance calling, because the costs to offer such unlimited service have been dropping year after year. Some make more calls than others, but the service remains profitable. So it goes with broadband.

Consumers like yourself already paid for the meal. Now they want to surcharge you if you eat more than six French Fries on your plate.

Now if this broadband buffet let you pay for every ounce of food, and charged a price that didn't have a 1000-3000% markup over their own costs, maybe you'd have a point. Then I pay for only what I choose to eat, be it one French Fry or 20. Of course, that's not what Cogeco has on the menu.

I have yet to find a broadband plan with Internet Overcharging schemes that ever saved anyone anything. These plans are specifically designed not to cannibalize their existing profits earned from lighter users on existing regular service plans. If consumers discovered they could pay $20 instead of $40 for a plan that had a usage cap they could live with, broadband providers would lose 50% of their revenue from those subscribers.

So instead they create consumption tiers loaded with gotchas, like punishing overlimit fees and penalties if you underestimate your usage. They also dramatically reduce their own costs by discouraging use of their networks out of fear a consumer will go over their plan limit. And, like Bell, there is always the possibility of just playing usage cap limbo, and reduce the size of the caps later, subjecting customers to even more overlimit fees, unless you buy their "insurance" options that are designed to protect customers from... them.

Where is Canadian broadband today? Hardly anywhere close to the peak of the mountain. In fact, these overcharging schemes are helping broadband providers dump Canada into a broadband backwater, where the latest and greatest online applications like streaming video bypass Canada because usage caps make such services untenable.

Cogeco runs these overcharging schemes because they can. Who is going to stop them and where do customers go if they don't want to pay them? I suppose you could always move to the United States (at least for now).

At some point, consumers need to ask why an industry that rakes in billions of pure profit on broadband, even at a time of economic challenge, needs to overcharge their customers more for the exact same service.
--
Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com
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Fireblade @ 29th Sep 12:27PM:
Re: Has anyone been charged for overages yet?

said by Dampier :

Thank you for that excellent read.
--
I love fish sticks. I love putting fish sticks in my mouth.
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XaXiS @ 29th Sep 04:57PM:
Re: Has anyone been charged for overages yet?

Got my bill in today. I am on the $189.99 unlimited bandwidth package and yet I got billed for "overusing" my unlimited bandwidth. The calculation isn't even correct. 293.73 GB @ $1.00/GB = $52.50 according to Cogeco. I gave them a call and even the billing person was stumped as to why I was charged this amount when I am on the unlimited package. The guy claims he will be crediting it however. I'm not impressed by this.
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anon @ 29th Sep 07:07PM:
Re: Has anyone been charged for overages yet?

I have been charged for an overage in August as you can see I find it weird that my internet use was so High on the 29th compared to the rest of the Month.

It looks like i was clocked at 7.08g over for the month

I do not remember downloading heavily on the 29th almost sounds like its a made up value and unfortunately I do not have a bandwidth meter beyond the cogeco version to verify.

Also I received a 85% bandwidth warning on the 29th but never received a 100% warning on the 29th or the 30th.

Off to do battle.

August
Day Download (MB) Upload (MB)
01 1,980.57 175.74
02 3,933.23 857.54
03 2,017.88 251.7
04 709.13 49
05 1,550.87 237.04
06 664.11 65.36
07 619.4 98.57
08 4,241.81 441.17
09 1,244.62 166.01
10 186.21 17.53
11 494.25 24.18
12 1,330.98 182.78
13 2,122.99 293.36
14 2,035.99 230.33
15 1,753.78 269.48
16 2,154.84 326.27
17 106.51 22.13
18 1,754.96 188.6
19 1,721.69 415.68
20 1,155.43 226.17
21 3,832.15 989.15
22 2,501.12 672.84
23 2,236.35 417.27
24 499.63 47.59
25 511.79 46.61
26 804.3 61.68
27 835.05 60.16
28 2,169.62 421.29
29 9,537.45 1,408.37
30 2,796.26 423.94
31 1,883 219.33
Total 59,385.97 9,306.87
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Snickerdo @ 29th Sep 07:09PM:
Re: Has anyone been charged for overages yet?

said by Beast :

I have been charged for an overage in August as you can see I find it weird that my internet use was so High on the 29th compared to the rest of the Month.

I had something similar happen this month, where one day showed 20+ gigs when the rest of the days have been between 2 and 6. Made no sense at all what so ever.
--
Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.
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Candoo3 @ 29th Sep 09:38PM:
Re: Has anyone been charged for overages yet?

While having a few drinks with friends tonight, one mentioned that when he checked his bill, he was charged $30 in overages. He definitely wasn't impressed as he's always just over 55 gig. Two others who have auto-payments will be checking theirs' against their home meters. All agreed if this is the bs that they have to go thru with Cog each month, that Cog is history.
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anon @ 29th Sep 09:52PM:
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deleted by a moderator
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bricktoppp @ 29th Sep 11:53PM:
Re: Has anyone been charged for overages yet?

said by XaXiS :

Got my bill in today. I am on the $189.99 unlimited bandwidth package and yet I got billed for "overusing" my unlimited bandwidth. The calculation isn't even correct. 293.73 GB @ $1.00/GB = $52.50 according to Cogeco.

Isn't the "limit" for the unlimited package supposed to be 500gb, and it's only there because they needed to put a number in?

Looks like Cogeco is now trying to steal money from people who don't check their bills.
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anon @ 30th Sep 07:43AM:
Re: Has anyone been charged for overages yet?

said by bricktoppp :

Looks like Cogeco is now trying to steal money from people who don't check their bills.

Could Cogeco be getting some bad habits from the Bell play book of SOP?
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ancodia @ 30th Sep 07:33AM:
Re: Has anyone been charged for overages yet?

said by bricktoppp :

Looks like Cogeco is now trying to steal money from people who don't check their bills.

A well known Bell tactic. Says alot about where Cogeco is heading.
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anon @ 30th Sep 07:52AM:
Re: Has anyone been charged for overages yet?

I cancelled my auto payment last year after I found Cogeco Overcharged me for three months.

No apologies just a reversal and no goodwill payment for inconvenience.

When you Autopay they do not send you a monthly bill and their is no detail on the self help billing page.

I have autopay with many companies who still provide monthly statements and detailed web statements or both so you can verify services provided vs charged.

With the over billing situation now I would advise everyone to cancel autopay and go back to receiving a paper bill every month.

For the record I have been a Cogeco Cable customer for over 20 years.

My 2c :)
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Gruesome @ 30th Sep 08:38AM:
Re: Has anyone been charged for overages yet?

said by bricktoppp :

I don't think there is a limit, they couldn't refer to it anyway as Unlimited if it wasn't
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exseven @ 30th Sep 09:22AM:
Re: Has anyone been charged for overages yet?

considering there is no unlimited package for $189 i call foul.

You either have HSI Ultimate with its 150 gig cap at $149.95 or you have the Teir 3 business at $199.99 with an unlimited cap that doesn't charge for overages.

High Speed Internet Ultimate, data transfer capacity of 150 GB per month, $1.00/additionnal GB, $50 monthly maximum applies.
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Fireblade @ 30th Sep 09:32AM:
Re: Has anyone been charged for overages yet?

said by exseven :

considering there is no unlimited package for $189 i call foul.

You either have HSI Ultimate with its 150 gig cap at $149.95 or you have the Teir 3 business at $199.99 with an unlimited cap that doesn't charge for overages.

High Speed Internet Ultimate, data transfer capacity of 150 GB per month, $1.00/additionnal GB, $50 monthly maximum applies.

Call foul all you want, it's right here.

»www.cogeco.ca/cable/on/en/busine···its.html
--
I love fish sticks. I love putting fish sticks in my mouth.
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anon @ 30th Sep 09:50AM:
Re: Has anyone been charged for overages yet?

said by Beast :

With the over billing situation now I would advise everyone to cancel autopay and go back to receiving a paper bill every month.

A little OT, but I would advise this will all payment plans not just Cogeco.

We have been so lazy as a society with wanting automation to do everything that as consumers we are now very susceptible to these types of things.

Is it that hard to get a paper bill every month and check it over before you pay it?
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exseven @ 30th Sep 10:04AM:
Re: Has anyone been charged for overages yet?

my bad i missed the 3 month term, either way they still dont charge for overages on business
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Gruesome @ 30th Sep 10:14AM:
Re: Has anyone been charged for overages yet?

said by exseven :

my bad i missed the 3 month term, either way they still dont charge for overages on business

Yes but will they on the current 2 that have caps?
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XaXiS @ 30th Sep 10:30AM:
Re: Has anyone been charged for overages yet?

They aren't supposed to, but I saw it on my bill...
Anyhow, it's been corrected apparently so I will just have to wait and see.

said by exseven :

my bad i missed the 3 month term, either way they still dont charge for overages on business

anon @ 30th Sep 10:45AM:
Re: Has anyone been charged for overages yet?

Said by Beauty and :

Is it that hard to get a paper bill every month and check it over before you pay it?

No but with cogeco and Autopay you do not receive a bill every month and the website billing only shows balance outstanding no detail this is why I would advise ditching Autopay.

The current bills that I do not pay by autopay I pay electronically via the bank and doing this with cogeco is no hassle either.

I do check every bill that I receive and also the web versions every month to some degree and until my incident last year I had no reason to have a concern based upon the previous years.
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anon @ 30th Sep 05:43PM:
Re: Has anyone been charged for overages yet?

Hi,just wondering. Does the bandwidth limit reset after the 30th day on the bandwidth meter? so if i have used 50/60GB today, will i start over tomorrow(0/60GB)?

I am wondering if thats the case so that i can use the 10GB i have left to Dl something.
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anon @ 30th Sep 09:23PM:
Re: Has anyone been charged for overages yet?

said by cruisx :

Hi,just wondering. Does the bandwidth limit reset after the 30th day on the bandwidth meter? so if i have used 50/60GB today, will i start over tomorrow(0/60GB)?

I am wondering if thats the case so that i can use the 10GB i have left to Dl something.

Yes, it should start over at midnight tonight... However, I think it's too late for you to d/l those 10 gigs now (given the busted piece of crap meters.) Seeing as how the system is so garbage and slow, I guarantee you'll end up having some of those 10gigs worth of downloads counted against your next months usage. I don't care what Cogeco tells you, I've had this happen on more than one occasion. Especially if you plan on downloading something after 10pm on the 29th or something, forget about it, they'll screw ya hard. I complained about this back when they were just disconnecting you when you went over the limit. They still haven't addressed the problem, nor do they care to. We're just a bunch of bandwidth hogging leeches in their minds.
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Shamans @ 30th Sep 09:19PM:
Re: Has anyone been charged for overages yet?

yes, and yes.

Watch out for bandwidth charges.
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Shamans @ 30th Sep 09:21PM:
Re: Has anyone been charged for overages yet?

said by Beast :

Said by Beauty and :

Is it that hard to get a paper bill every month and check it over before you pay it?

No but with cogeco and Autopay you do not receive a bill every month and the website billing only shows balance outstanding no detail this is why I would advise ditching Autopay.

The current bills that I do not pay by autopay I pay electronically via the bank and doing this with cogeco is no hassle either.

I do check every bill that I receive and also the web versions every month to some degree and until my incident last year I had no reason to have a concern based upon the previous years.

Cogeco should probably do bandwidth charges separately on a paper-only (or some sort of notification) bill.
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Barry @ 1st Oct 09:39AM:
Re: Has anyone been charged for overages yet?

I'm going to dispute this month's charges because their bandwidth meter adds nearly 500MBs.

Edit: They said they only accept the numbers from the cable modem and gave me a one time credit.

HaTHor @ 1st Oct 08:16PM:
Re: Has anyone been charged for overages yet?

my usage. seems fairly typical other than the one month of over 300gb..

I've also been getting charged overage.

And a side note. Snickerdo. your comparison about them charging for ketchup at McDonalds is a bad one. While I don't personally agree for the stringent caps they have in place you should have obviously seen how your argument is flawed.

If you go to McDonalds and order a big mac you get what you paid for. If you go back up to the counter and tell them - i want another burger for free because I already paid for one they will look at you and laugh. You went there knowing you can eat what you've paid for. If you want more, you have to pay up. This is how cogeco's business model is. If you don't like it. go to an all you can eat buffet.

Now lets say if mcdonalds charges 5 bucks for a hamburger. If you went to an all you can eat buffet that charges $5 to eat as much as you want chances are their food is going to be crap(SLOW SPEEDS-loldsl). See the parallel?

Now. There are better all you can eat buffets that charge more money. These places will charge more but you get better quality food because you pay more(FASTER SPEEDS-cable!)

But imagine if McDonald had a deal on where you can buy a $5 meal or pay $8 bucks and eat as much as you want.

To me. I'd rather have the faster speeds that cogeco can provide me. DSL can't touch Cogeco's speeds at the moment. While I think their caps are too low to begin with, id still rather pay the extra money to basically download as much as I want.

I go through more bandwidth than what is listed in the screenshot. This is just basically my NNTP usage.
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Fireblade @ 1st Oct 09:56PM:
Re: Has anyone been charged for overages yet?

LOL! And the food at McDonalds isn't crap right? You're probably getting better quality food at a buffet, almost anything is better than McDonalds.

Also, most McDonalds give you free unlimited re-fills, use that in a analogy.
--
I love fish sticks. I love putting fish sticks in my mouth.
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HaTHor @ 1st Oct 10:21PM:
Re: Has anyone been charged for overages yet?

said by Fireblade :

LOL! And the food at McDonalds isn't crap right? You're probably getting better quality food at a buffet, almost anything is better than McDonalds.

Also, most McDonalds give you free unlimited re-fills, use that in a analogy.

the analogue was only be referenced since he came up with mcdonalds in the first place. not to mention there is a reason why they give you free refills. A cup of pop costs them about $0.02.. seriously. my friend was a manager.
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Phorkster @ 2nd Oct 07:49AM:
Re: Has anyone been charged for overages yet?

said by HaTHor :

the analogue was only be referenced since he came up with mcdonalds in the first place. not to mention there is a reason why they give you free refills. A cup of pop costs them about $0.02.. seriously. my friend was a manager.

Funny, so does a GB.
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Gruesome @ 2nd Oct 08:49AM:
Re: Has anyone been charged for overages yet?

said by Phorkster :

Funny, so does a GB.

Now that is seriously on the mark
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anon @ 2nd Oct 11:02AM:
Re: Has anyone been charged for overages yet?

not to mention it's half water...
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Fireblade @ 2nd Oct 11:10AM:
Re: Has anyone been charged for overages yet?

said by Phorkster :

Funny, so does a GB.

Probably free at night!
--
I love fish sticks. I love putting fish sticks in my mouth.
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anon @ 2nd Oct 03:56PM:
msg deleted

deleted by a moderator
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Strydaris @ 2nd Oct 04:18PM:
Re: Has anyone been charged for overages yet?

I was hit with some overages for August and some for September is apparently coming up to. I am a single guy living in Oakville and SOMEHOW I hit 163g in August and just like 2megs over in September.

I am already starting to look for a new provider because this cap is ridiculous. Anyone have any suggestions for a different internet provider in the Oakville area?
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HaTHor @ 2nd Oct 05:35PM:
Re: Has anyone been charged for overages yet?

Strydaris - look for local DSL companies within your area. Unfortuantely they all have to use bell lines and as such are probably capped to around 5Mbit. I know in the windsor area we have companies like MNSi that provide unlimited bandwidth for 30 bucks. its not bad if you don't mind the slower speeds. at least you don't have to pay for overages.

Another company that I hear is decent is techsavvy.

»www.teksavvy.com/en/index.asp

they should be in your area. I hear their support is very good as well.
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Snickerdo @ 2nd Oct 06:07PM:
Re: Has anyone been charged for overages yet?

said by HaTHor :

at least you don't have to pay for overages.

Not for the next two months, then all bets are off.
--
Give a man a hooker and he'll have fun for a night. Teach a man how to hire a hooker and he'll have fun for a lifetime.
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anon @ 4th Oct 12:54AM:
Re: Has anyone been charged for overages yet?

said by urbanriot :

said by Fireblade :

They also charge you GST on the overusage bandwidth ROFL!

There's nothing strange about that whatsoever and that's perfectly normal until the government makes taxable exceptions to internet overage charges (haha).

Wait till the HST kicks in and you'll be paying 13% instead of 5%.
Same with your utility bills and many other items currently PST exempt.
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anon @ 15th Oct 02:55PM:
Re: Has anyone been charged for overages yet?

To close my issue with bandwidth overcharging:

I contacted Cogeco regarding my overage.

1st Step - Bandwidth/overage tech

Reviewed usage and explained limits etc
Could not explain why I did not receive the 100% overage notice.
He said this is just a flag Cogeco provide as a courtesy but we are not guaranteed to receive it every time :huh:

I questioned the benefit of providing the notice if this was the case and I would have thought it was set up to auto issue the warning when the limits were reached:uhh:

2nd step - Billing

Same discussion stared about bandwidth usage but I said I had done that already and I still did not agree so they discussed with supervisor :D

Then they eliminated the overage charge (This one Time :()

Both people were very nice and courteous I am sure they are frustrated at being at the front end of the customers frustrations with the current situation.

I said during the review with the billing person I hope that my conversation was recorded and I had two final points.

1. Remember who the customer is and be thankful you have them and never take then for granted.

2. I would like the suits to take a turn in the front line with customer may not change the system or attitude but it would be painful for them.

Good luck to all :)
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XaXiS @ 15th Oct 06:07PM:
Re: Has anyone been charged for overages yet?

I called Cogeco today because someone from an 800 number called saying it was urgent. Nothing was urgent on my account so the billing department says. Anyhow, while I was asking about that, I had asked the billing person about my bill. He noticed another overage for around $56.00 added to my account when I am on Enterprise (unlimited). He was surprised I was getting billed the overage because I am on enterprise and also seeing the previous overage credited.

Regardless, the representative was very courteous and even said he would call me back tomorrow after speaking to billing. Sucks that they close at 5, right when I get home from work.

I really hope I don't need to call in each month to get a credit on my account.
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Fireblade @ 15th Oct 06:23PM:
Re: Has anyone been charged for overages yet?

said by XaXiS :

I called Cogeco today because someone from an 800 number called saying it was urgent. Nothing was urgent on my account so the billing department says. Anyhow, while I was asking about that, I had asked the billing person about my bill. He noticed another overage for around $56.00 added to my account when I am on Enterprise (unlimited). He was surprised I was getting billed the overage because I am on enterprise and also seeing the previous overage credited.

Regardless, the representative was very courteous and even said he would call me back tomorrow after speaking to billing. Sucks that they close at 5, right when I get home from work.

I really hope I don't need to call in each month to get a credit on my account.

They're taking a few plays out of Bells book, they probably assumed you were a stupid business customer with a lot of cash to throw around so $56.00 extra couldn't hurt.
--
I love fish sticks. I love putting fish sticks in my mouth.
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XaXiS @ 15th Oct 06:29PM:
Re: Has anyone been charged for overages yet?

Who knows. All I know is if it happens again, I'm gonna probably switch to something else when I move within the next few months or so. My business is constantly streaming content online (Music primarily) Wish I could just buy a house and have like an OC3 line or something hooked up lol

said by Fireblade :

They're taking a few plays out of Bells book, they probably assumed you were a stupid business customer with a lot of cash to throw around so $56.00 extra couldn't hurt.

anon @ 19th Oct 03:51PM:
Re: Has anyone been charged for overages yet?

Umm...guys is it jsut me or has the bandwidth meter been broken since yesterday?

Yesterday it showed 74MB of usage(i know i downloaded liek 800Mb)
and today it shows 0.01MB.....I download like 1.5GB last night....whats goingon?
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anon @ 19th Oct 07:19PM:
Re: Has anyone been charged for overages yet?

Screenshot of the 0.01MB of your bandwidth meter? Curious minds want to see!
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anon @ 19th Oct 08:09PM:
Re: Has anyone been charged for overages yet?

Sure, hears a pic. I am on standard 14MBps.

»img10.imageshack.us/img10/7495/b···mess.jpg

The last two days are pretty weird.

Gruesome @ 20th Oct 08:18AM:
Re: Has anyone been charged for overages yet?

Don't worry it's not broken ;)
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anon @ 20th Oct 03:27PM:
Re: Has anyone been charged for overages yet?

So....i used 0.01GB of data....rite. lol its messed up.
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anon @ 20th Oct 03:28PM:
Re: Has anyone been charged for overages yet?

Um.I think it is messed, 3rd day now.

anon @ 22nd Oct 12:23AM:
Re: Has anyone been charged for overages yet?

I haven't even been able to access the monitoring page since the end of September....
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anon @ 28th Oct 10:26AM:
Re: Has anyone been charged for overages yet?

Yes I have in my recent bill,I have the Cogeco Lite Plus which gives you 30Gb. They charged me 8 cents,thats right folks,talk about nickel & dimming. I was .04 over for the month.

Before this I was on Lite for a long time & never used my limit.
In Aug I used 6.56Gb,July was 20.19Gb. I had asked them if they credit your unused bandwidth,answer NO. They only make things work for their benefit. I am not the mega user bandwidth drainer that started all this Bitcap crap.
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anon @ 28th Oct 06:59PM:
Re: Has anyone been charged for overages yet?

i was thinking somethign simiilar to getting credited what you dont use but not quite that.

would they give you that extra bandwidth you dont use the next month? with this crappy new overage fee i was 8 gbs below my limit two months ago and 3 last month or so..

point is we shoudl be allowed to have that bandwidth for the next month considering we arent going over...

anyone experiance that??? i should call and ask,,dickwads @ cogeco totally
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XaXiS @ 29th Oct 02:51PM:
Re: Has anyone been charged for overages yet?

Got my bill in and YET AGAIN I am being charged for overages when I am on the ENTERPRISE package. You know... the one where it is unlimited bandwidth! Tried calling customer service and never got an answer so I left a message in the general mailbox. I was assured by the previous rep that I spoke to about this a few weeks ago that I would no longer be billed overages. This is the third bill i have received with the same overage and this is really driving me up the wall. I do not have the time to always call the customer service line to speak to someone about this whenever this happens. I was assured that this would never happen again, and yet it is continuing. This is really pathetic, Cogeco!
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Krispy @ 29th Oct 02:54PM:
Re: Has anyone been charged for overages yet?

said by XaXiS :

Got my bill in and YET AGAIN I am being charged for overages when I am on the ENTERPRISE package. You know... the one where it is unlimited bandwidth! Tried calling customer service and never got an answer so I left a message in the general mailbox. I was assured by the previous rep that I spoke to about this a few weeks ago that I would no longer be billed overages. This is the third bill i have received with the same overage and this is really driving me up the wall. I do not have the time to always call the customer service line to speak to someone about this whenever this happens. I was assured that this would never happen again, and yet it is continuing. This is really pathetic, Cogeco!

Feel free to PM me some info such as your cable modem mac and I'll get someone to look into it and contact you.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper

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XaXiS @ 30th Oct 04:41PM:
Re: Has anyone been charged for overages yet?

I appreciate the offer Krispy but someone from Cogeco was able to get it resolved. Turned out I had a residential account linked to the same account. It was never deleted when i switched to Business. Therefore the overages were for that account, even though I was paying for business. Finally got it taken care of.

said by Krispy :

Feel free to PM me some info such as your cable modem mac and I'll get someone to look into it and contact you.

Krispy @ 30th Oct 04:58PM:
Re: Has anyone been charged for overages yet?

Ah good to know, thanks for the follow-up post and glad it's resolved.
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metrotitan @ 30th Oct 06:13PM:
Re: Has anyone been charged for overages yet?

I'd love to download and try the free STEAM game this weekend, but it would cost me $3 and some odd cents.

Alllright.
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exseven @ 30th Oct 06:34PM:
Re: Has anyone been charged for overages yet?

it wont charge you that if you download it sunday, or saturday if you havnt gone over the cap already :)
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metrotitan @ 30th Oct 08:49PM:
Re: Has anyone been charged for overages yet?

exseven: It's a free weekend trial that ends Sunday at 1PM.
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