Extremely slow speed at night (Los Angeles)

Extremely slow speed at night (Los Angeles)
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d3vilr3d @ 12th Oct 12:37AM:
Extremely slow speed at night (Los Angeles)

Hi guys,

I've been having very slow connection speed every night from 5pm - 2am every night. After 3 month of cleaning my cookies, restarting modems, bypassing routers, and technician visits; they finally told me that it's because of the server that I'm connecting to is running at 99% capacity every night.

And now I'm stuck again waiting for their Network Operation Center to "investigate" the problem. Anyone else had this problem and had it resolved? I don't know how much longer I can sit around and wait. Anything else I can do or someone I can talk to?

Thanks!
William

anon @ 12th Oct 07:48AM:
Re: Extremely slow speed at night (Los Angeles)

I'm having the same issue.

hhbayer @ 14th Oct 01:22AM:
Re: Extremely slow speed at night (Los Angeles)

same here :(

»www.speedtest.net/result/591609556.png
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Joey B @ 14th Oct 01:39AM:
Re: Extremely slow speed at night (Los Angeles)

Don't want to jinx it ... but all is well here. Better than normal, in fact.

Edit:

Suppose I should add - Santa Monica area here.
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dunworkin @ 14th Oct 09:04AM:
Re: Extremely slow speed at night (Los Angeles)

Things are good here....
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zduice @ 16th Oct 03:01AM:
Re: Extremely slow speed at night (Los Angeles)

This started several weeks back and occurs ONLY in the evenings. The neighbor also has RR with similar experience and test results.

San Dimas @ 11:45 PM

Pinging www.google.com [74.125.155.106] with 32 bytes of data:
Reply from 74.125.155.106: bytes=32 time=1009ms TTL=47
Reply from 74.125.155.106: bytes=32 time=147ms TTL=47
Request timed out.
Request timed out.

Ping statistics for 74.125.155.106:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 147ms, Maximum = 1009ms, Average = 578ms

Tracing route to www.google.com [74.125.155.106]
over a maximum of 30 hops:

1 991 ms 12 ms 243 ms cpe-75-84-16-1.socal.res.rr.com [75.84.16.1]
2 317 ms 12 ms 107 ms 76.167.15.153
3 * * * Request timed out.
4 * 351 ms 30 ms ae-5-0.cr0.lax00.tbone.rr.com [66.109.6.102]
5 56 ms 326 ms 64 ms ae-0-0.pr0.lax10.tbone.rr.com [66.109.6.133]
6 * 91 ms 277 ms 72.14.198.73
7 52 ms 457 ms 58 ms 216.239.46.182
8 195 ms 1085 ms 195 ms 72.14.232.85
9 265 ms 311 ms 99 ms 216.239.48.34
10 * 49 ms 126 ms 64.233.174.123
11 271 ms 139 ms 87 ms 209.85.254.150
12 * 777 ms 737 ms px-in-f106.google.com [74.125.155.106]

Trace complete.

Tracing route to www.google.com [74.125.155.106]
over a maximum of 30 hops:

1 34 ms 278 ms 15 ms cpe-75-84-16-1.socal.res.rr.com [75.84.16.1]
2 * 101 ms 202 ms 76.167.15.153
3 * * * Request timed out.
4 212 ms 192 ms 105 ms ae-5-0.cr0.lax00.tbone.rr.com [66.109.6.102]
5 996 ms 82 ms 175 ms ae-0-0.pr0.lax10.tbone.rr.com [66.109.6.133]
6 54 ms 134 ms 273 ms 72.14.198.73
7 73 ms 53 ms 134 ms 216.239.46.182
8 91 ms 269 ms 383 ms 72.14.232.85
9 * 548 ms 175 ms 216.239.48.34
10 74 ms 1197 ms 118 ms 64.233.174.123
11 84 ms 108 ms 606 ms 209.85.254.146
12 67 ms 261 ms 134 ms px-in-f106.google.com [74.125.155.106]

Trace complete.
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anon @ 16th Oct 06:53AM:
Re: Extremely slow speed at night (Los Angeles)

Been having the same issues... I've had to unplug my router/modem because my internet goes down completely... or otherwise some sites won't load at all.

It's the same old DNS crap... I swapped in the OpenDNS numbers again tonight, haven't needed them for months, but everything's loading fine again.

TWC really, really, really SUCKS!!!
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BruinSkiiz @ 16th Oct 03:03PM:
Re: Extremely slow speed at night (Los Angeles)

I just got my RR installed yesterday afternoon here in LA. At first everything was blazing fast. Last night, not so much... pages hanging, sites not loading, and this morning, much of the same. Less than 24 hours with RR and so far unimpressed.
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d3vilr3d @ 17th Oct 02:10AM:
Re: Extremely slow speed at night (Los Angeles)

I give up.

After a 3 month of waiting and a week straight of calling every single day. I was told every single excuse possible from time warner / road runner's level 3 tech. They won't even give me a refund.

"We do not have a direct line of communication with our NOC team. You just have to wait."

"Our supervisor is on your case, he is the only one with the ability to escalate your trouble ticket but he is not in today."

"It looks like you are not on any server right now, they might be in process of moving you to a less busy blade. Just wait another 72 hours."

"I need to verify your social security number (when I didn't even use it to sign up)"

"I don't see any ticket open on your account."

"I just emailed our NOC team, I'll call you back when I hear back from them (I was told this from three different reps, of which zero called back)"

Anyways... Can anyone recommend an ISP for zipcode 91745? Except Verizon, they don't service my address for some reason.
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qworster @ 18th Oct 04:47PM:
Re: Extremely slow speed at night (Los Angeles)

My neighbors saw the same thing for many weeks until one switched to AT&T DSL. She's never looked back. The other neighbor hooks to my wireless connection when her TW doesn't work-which is just about every night.

Hmmm..I guess it wasn't THEIR problem after all, Hob! Many others here are seeing the same problems that they did.
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ronmexico @ 20th Oct 10:38PM:
Re: Extremely slow speed at night (Los Angeles)

i live in the south bay and my connection is garbage. it began about 1.5 months ago and used to only occur at night. now it happens all the time. im in the process of switching to dslextreme.

i pay for the top tier! :)
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d3vilr3d @ 23rd Oct 02:51AM:
Re: Extremely slow speed at night (Los Angeles)

After three month of non stop calling. I was able to get in touch with one of the tier 3 tech support supervisor. He was kind enough to write directly to the network operation center regarding my slow speed issue.

Two days ago I received an status update from him (yes, he actually called me). He told me my server is getting decombined and it will take couple of weeks to move and balance out modems connect to that specific server blade.

So far I've seen some improvement, instead of constant high ping and slow speed, I get lag spikes and download speed has gone back into 5mb/s range with occasional drastic dips.

So, I suggest you guys call tier 3 and demand them to look into your servers' utilization. If it is too high, demand a supervisor to open a NOC decombination ticket.

Also, speak with cancellation department, usually you can get some compensation for the slow speed.
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d3vilr3d @ 23rd Oct 02:53AM:
Re: Extremely slow speed at night (Los Angeles)

This is my latest test.
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iceboi714 @ 4th Nov 12:25PM:
Re: Extremely slow speed at night (Los Angeles)

Similar issue around 9pm to 1AM Orange County. But you better off...my ping hits from 175ms+
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Mike619 @ 11th Nov 03:22PM:
Re: Extremely slow speed at night (Los Angeles)

yea roadrunner has been getting slower for me in Chino Hills, I dont know why, if it keep persist I might have to call their support center. My ping hits around 300ms which is pretty high.
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dbmaven @ 11th Nov 06:00PM:
Re: Extremely slow speed at night (Los Angeles)

»What the heck is going on in SoCal - Part 3
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