What the heck is going on in SoCal - Part 3 Page 3
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en102 @ 5th Nov 12:28AM:
Re: What the heck is going on in SoCal - Part 3

Test: 9:23pm PST, using Palo Alta

UCSC

UCLA doesn't appear to be functional



--
Canada = Hollywood North
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TheIronMan @ 5th Nov 02:20PM:
Re: What the heck is going on in SoCal - Part 3

I think TWC hasn't upgraded any their hub sites (headends) to accommodate the loads for increased speeds, voice and digital. Seems they're selling all these bundle teasers and will upgrade later.

They've also made a change within their infrastructure too--

My router SMC 7004FW has kept losing WAN IP since they did their so called "upgrades" this past June (2009) here in SoCal 90712. They tell me my router is obsolete -- maybe so, but its been working fine for past 3 years until after they did their monkey business. They're reluctant to tell me what they did for that "upgrade"
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phree_solja @ 8th Nov 11:43PM:
Re: What the heck is going on in SoCal - Part 3

said by DaveT79 :

I've never had problems until maybe a month ago, a little more. Now my internet is either slow (download only), constantly drops, goes down constantly. Prob been down once a week for an hour + at a time. Twice about three hours (once was my cable + internet, other time internet only).

Longtime complaint are the download speeds when connecting to servers outside of the LA area are ludicrous. If I connect to a server locally, it goes nice and fast (downloads only, I can upload to Europe and go just as fast as a server locally). Once I get on servers outside of LA, the download speeds just drop dramatically.
Haven't seen any faster speeds like other areas of LA have. Still 10mpbs (15mbps w/ turbo) / 1mbps.

lame. frustrating.

My zipcode is 90034. On the Los Angeles, Culver City line.
Well atleast i know i'm not the only one.... i have road runner turbo and its rare for me to ever see speeds above 8mbps down 1mbps up. And if i connect to a server more than 500 miles away my speeds suck.. I'm not far from you dave Los Angeles 90035
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en102 @ 9th Nov 12:12AM:
Re: What the heck is going on in SoCal - Part 3

Must be something with your node/area.
This is the 'standard' package (10/1Mbps)

--
Canada = Hollywood North
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luis2k10 @ 9th Nov 01:10AM:
Re: What the heck is going on in SoCal - Part 3

if that's the standard package then I'm getting ripped off,
With the "turbo" package this is what I get:


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en102 @ 10th Nov 10:16AM:
Re: What the heck is going on in SoCal - Part 3

Yup - no reason to pay for 'Turbo' when this is part of my 'All the Best' $100 voice/internet/TV package.
--
Canada = Hollywood North
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zduice @ 10th Nov 06:59PM:
Re: What the heck is going on in SoCal - Part 3







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spdickey @ 10th Nov 07:36PM:
Re: What the heck is going on in SoCal - Part 3



90272 turbo.
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phiquach @ 10th Nov 11:43PM:
Re: What the heck is going on in SoCal - Part 3




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Mike619 @ 11th Nov 09:01PM:
Re: What the heck is going on in SoCal - Part 3



wow RR in Chino Hills has gone to shit in past weeks
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Bobomo @ 11th Nov 11:23PM:
Re: What the heck is going on in SoCal - Part 3



Thanks TWC! It's not like I was streaming and HD movie from Netflix or anything... I'm sure I can get by with just the one megabit.
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socalblitz @ 12th Nov 02:11AM:
Re: What the heck is going on in SoCal - Part 3

5 weeks ago things were great -- now things seem to be grinding to a halt.

Soon snail mail will be faster than my internet connection. (Fullerton 92835)








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iceboi714 @ 12th Nov 02:51AM:
Re: What the heck is going on in SoCal - Part 3



Here is mine currently...horrible...
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en102 @ 12th Nov 05:13PM:
Re: What the heck is going on in SoCal - Part 3

Wow - they have 'slowed' here a bit - going from the ~30-34Mbps speedtests to ~20-30Mbps speed tests.
I suspect there's an aggregator somewhere thats becoming a bottleneck in your area as they essentially uncap.
--
Canada = Hollywood North
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anon @ 12th Nov 11:42PM:
Re: What the heck is going on in SoCal - Part 3



best out of 4 attempts...
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zduice @ 13th Nov 01:31AM:
Re: What the heck is going on in SoCal - Part 3



San Dimas, 91773
11/12/2009 @ 10:30 PM
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spdickey @ 14th Nov 01:05AM:
Re: What the heck is going on in SoCal - Part 3



Still chugging along just fine in 90272.
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Bobomo @ 14th Nov 02:40AM:
Re: What the heck is going on in SoCal - Part 3



But it's cool, cuz all I use my internet for is PDF downloads, so.... ya know. So I'm just gonna read some stuff, while you all stream high definition video to your computers.
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anon @ 14th Nov 06:56AM:
Re: What the heck is going on in SoCal - Part 3

I swear to God, the first day FiOS reaches 90020 I'm bidding RoadRunner farewell and good riddance.
The service has been SO horrid lately. And just like everyone else, I can't play anything on Xbox Live or PC at night, sometimes during the day, disconnect randomly, I can't even stream Netflix in anything less than 2 bars quality. I used to deal with that back when I had the barebones package (1.5mbps), not when I'm paying $50 a month for 6mbps.
It's 1 AM and as I type this, my ping has skyrocketed, and has been for about 3 or 4 hours now to 200+ms. I pinged a server in San Diego and it was 323!
My speed is about 2.1.
Bad.

The UCLA NDT test gave me the same results as everyone else:
S2C throughput test FAILED!
Server unable to determine bottleneck link type.
Information: Other network traffic is congesting the link

Ridiculous. Someone sue these people.
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WyckedKnight @ 14th Nov 10:36PM:
Re: What the heck is going on in SoCal - Part 3

i just ran a line quality test and that didn't make me feel to happy..
»/linequality/nil/2586629
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cmhuber @ 15th Nov 01:09AM:
Re: What the heck is going on in SoCal - Part 3

What part of San Diego are you in? I am in 92122, Univ. City. Service sucks here. It follows the patterns so clearly explained in all the posts here ... solid for times, slowdowns every night, outtages at least every few weeks and tech support (tier 3) that continues to tell me my signals look "great".
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cmhuber @ 15th Nov 01:14AM:
Re: What the heck is going on in SoCal - Part 3

I just ran the UCLA test. I'm in San Diego. What the heck do these results mean? They messages obviously look terrible ... which is what I expected since TWC can kiss my rosy red.

TCP/Web100 Network Diagnostic Tool v5.5.4b
click START to begin

** Starting test 1 of 1 **
Connecting to 'ndt-1.core.ucla.net' [ndt-1.core.ucla.net/169.232.34.12] to run test
Connected to: ndt-1.core.ucla.net -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 944.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 3.46Mb/s
S2C throughput test: Received wrong type of the message
ERROR MSG: Server (S2C throughput test): Invalid S2C throughput received
S2C throughput test FAILED!
Server unable to determine bottleneck link type.

click START to re-test
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WyckedKnight @ 15th Nov 12:44PM:
Re: What the heck is going on in SoCal - Part 3

cmhuber i'm in the same boat as you..
***********************************
** Starting test 1 of 1 **
Connecting to 'ndt-1.core.ucla.net' [ndt-1.core.ucla.net/169.232.34.12] to run test
Connected to: ndt-1.core.ucla.net -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 791.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 8.83Mb/s
S2C throughput test: Received wrong type of the message
ERROR MSG: Server (S2C throughput test): Invalid S2C throughput received
S2C throughput test FAILED!
Server unable to determine bottleneck link type.
Information: Other network traffic is congesting the link
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en102 @ 15th Nov 03:26PM:
Re: What the heck is going on in SoCal - Part 3


** Starting test 1 of 1 **
Connected to: nitro.ucsc.edu -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 969.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 16.91Mb/s
Your Workstation is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

click START to re-test
--
Canada = Hollywood North
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en102 @ 15th Nov 03:33PM:
Re: What the heck is going on in SoCal - Part 3





Santa Cruz
UCLA

--
Canada = Hollywood North
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keiluko4 @ 15th Nov 09:50PM:
Re: What the heck is going on in SoCal - Part 3

»www.speedtest.net/result/623756308.png
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en102 @ 17th Nov 01:06AM:
Re: What the heck is going on in SoCal - Part 3

That's horrible.

During primetime. 10pm PST.





--
Canada = Hollywood North
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shc @ 17th Nov 01:47AM:
Re: What the heck is going on in SoCal - Part 3

Getting worse and worse in Rowland Heights, CA 91748. While speeds are inconsistent, it isn't the main problem. The latency on the other hand has been horrendous. My continuous ping results below with no x-fers, just the ping.

Ping statistics for 209.191.93.53:
Packets: Sent = 4051, Received = 4034, Lost = 17 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 59ms, Maximum = 1730ms, Average = 130ms

Calling customer support is to no avail, as they will just transfer you from one rep to another and then blame the problem on customer equipment, and if they do acknowledge that there may be an issue, they will transfer you to a "level 3 tech" but no one ever picks up. I've filed a complaint with BBB but it appears I might be fighting a lost cause.
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cmhuber @ 17th Nov 04:00AM:
Re: What the heck is going on in SoCal - Part 3

Check out this post. I sent about 6 letters. Of course, TWC is a classic lobbyist in DC, so they will still rule as the behemoth tyrant (think AT&T), but who knows, maybe someday we will get heard.

For the record, I have all the same experiences as you with regards to inconsistent speeds/service and customer service disgust.

»[TWC] CA Atty General may be interested in your complaint
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anon @ 18th Nov 12:16PM:
Re: What the heck is going on in SoCal - Part 3

I just filed a complaint with the San Diego Better Business Bureau, Guess I'll move on to the CA Attorney General next. Any other bases we, the consumer, should be covering to be heard? Anyone a lawyer that can get a class action going on our behalf?
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anon @ 19th Nov 01:53PM:
Re: What the heck is going on in SoCal - Part 3

Just wanted to post an update....

I got a call from an escalation manager at time warner after placing my complaint with the BBB. In our conversation, I was told that my link to these forums have no validity in trying to establish a pattern of issues within my area or any other for that matter, as posters on these forums may harbor a grudge towards Time Warner.

My suggestion to you all is to file a complaint to the BBB. They will only look at my case on an individual basis, even though it may well be a headend problem affecting many customers. A level 3 technician is scheduled to call me direct so they can try to resolve this issue. Despite their horrible service like many of us experience, I think they will come to a conclusion that their service is within reasonable QOS because it is what the "FCC/BBB considers acceptable" The least a complaint will do is get you a call with a level 3 tech and make them more aware that there indeed is a problem.
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vengance01 @ 19th Nov 10:55PM:
Re: What the heck is going on in SoCal - Part 3

Everyday for the past 3 weeks here in Encino, CA 91316 I have experienced crap Latencies and less then haft my D/L rates during "Peak Hours" till normally 9-10PM sometimes even later. I am sick of this $HIT. Anyone near my area have the same issues?
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anon @ 20th Nov 12:12PM:
Re: What the heck is going on in SoCal - Part 3

I just got a call from the time warner "customer advocate team" one day after filing my complaint with the BBB.

This lady wasn't technical at all so she really didn't have a whole lot more to say other than that a level 3 tech was assigned to look into my issue and that "5 pings" were sent to my modem and no issue was seen and also that a technician looked at my modem and the hub from my neighborhood and that speeds were fine.

She started to try and get another truck rolled to my house to look for bad splitters or something but I told her to save her time and mine and that I have no doubts that the line quality at my house is superb.

The issue, I said, was not between my house and the area hub, but with the hub's connectivity to the rest of the network beyond my neighborhood.

She refused to give me her contact info nor would she accept the traceroute data that I've so kindly posted on my website for her.

»stat.vandussen.com/traceroute

I guess I'll just wait some more and keep filing complaints with the BBB so I can get someone to call me back.
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RamsteinUSA @ 20th Nov 12:47PM:
Re: What the heck is going on in SoCal - Part 3

»/linequality/nil/2588734

I have resisted posting here, but the problems continue in San Diego County.. North County

my biggest issues are packet loss and intermittent connections,, on/off..on...off

I bought two different brand routers, bought an amplifier/booster, have done everything..

they will blame a router..

it appears their network just loses sync with a home router (not sure about business routers.. I just mean I run Internet with a router at home..) mostly in the evenings.. but can happen anytime.. and it is totally unrealistic to run more than one computer without a router (both wired and wireless, so they can't blame it being wireless..)

these problems with internet connection dropouts and packet loss have been going on for a very long time..

The techs and TW/RR staff have always treated me very good,, it is just seems they have big problems no one can fix..

IMHO
:huh:

btw, I currently have RR/Turbo
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Beachie @ 20th Nov 12:59PM:
Re: What the heck is going on in SoCal - Part 3

said by RamsteinUSA :

it appears their network just loses sync with a home router (not sure about business routers.. I just mean I run Internet with a router at home..) mostly in the evenings.. but can happen anytime.. and it is totally unrealistic to run more than one computer without a router (both wired and wireless, so they can't blame it being wireless..)
I'm confused here, do you mean their network loses synch with your modem? Their network doesn't connect to your router, only their modem, and from there on it's your router and your computer(s).
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anon @ 20th Nov 01:11PM:
Re: What the heck is going on in SoCal - Part 3

said by RamsteinUSA :

»/linequality/nil/2588734
That line quality test shows a problem with the Line Quality test server not with the TWC network.

Do you have any other details?
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wstcvnaca @ 21st Nov 07:11AM:
Re: What the heck is going on in SoCal - Part 3

Don't even bother with the BBB. They are useless when it comes to this. You need to go here: »ceo.lacounty.gov/cable.htm

And call 213-974-2323 to file a complaint. Trust me, TWC does not even want to fuk with LA County, as too many complaints could lead to franchising issues.

And to those in SD county: »www.co.san-diego.ca.us/cnty/cnty···trv.html
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RamsteinUSA @ 21st Nov 03:11PM:
Re: What the heck is going on in SoCal - Part 3

I should not even have posted that test,, I just added the result when I did a test, regardless of whatever anyone thinks about the test, the network I connect to in San Diego has big problems, and all the time..

maybe it is more local to me, some piece of equipment that RoadRunner has that connects to PC's. But, it loses sync often with home routers.

I can't be any clearer when I say it drops the connection intermittently. on/off/on/off no connection,,, connection..no-connection..

And it isn't any particular brand or model. It's everyone I have tried.

And since it does not happen all the time, but very, very often, it can't be the router or settings.. maybe coincides with traffic, maybe the system is way overtaxed..

The power levels are fine,,

One of the TW/RR techs told me the equipment is maxed out, and they try to balance the loads, but when it runs out of room, the problems start..

It seems everytime I add my two cents here, somone tries to defend RoadRunner... things never change..

:(
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