[Burloak] Cogeco Phone, no outgoing voice

[Burloak] Cogeco Phone, no outgoing voice
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chdude3 @ 19th Oct 09:39AM:
[Burloak] Cogeco Phone, no outgoing voice

I noted in the Windsor post about signal strengths that received signal strength should be -5 to +5dBmV. I checked mine and was surprised.

This is what my modem's reporting for Downstream:
Downstream Value
Frequency 453000000 Hz
Signal to Noise Ratio 34 dB
QAM 256
Network Access Control Object ON
Power Level -10 dBmV

I'm not having any particular problem with internet, but our Cogeco Phone service has gotten crappy lately - about 1 out of 5 calls (either incoming out outgoing), there's no outgoing voice from us. The other end is dead silent, and even on voiceprompt menus to 'push one for...' it doesn't register the tone of a button push. We can hear sound from the other end though, no problem, every time.

It's been occasional (like once a month) for years until about the past week where it's suddenly happening all the time, so we're going to have to call about this. But I thought a tech might have some suggestions.
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Marcer @ 19th Oct 11:49AM:
Re: [Burloak] Cogeco Phone, no outgoing voice

Ok,

In your case it's an upstream issue you are describing, what are those levels?

Regarding your downstream, yes, your receive levels are low, however your SNR is still 34Db which is why you are not noticing any great impact.

-5 to +5 is optimal, but the DOCSIS spec lists -15 to +15 on the internet carrier, and no separate carrier greater than +30 as within spec
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chdude3 @ 19th Oct 01:23PM:
Re: [Burloak] Cogeco Phone, no outgoing voice

Thanks for the reply, Marcer. Here's the data for my upstream from the Motorola modem:
Upstream Value
Channel ID 4
Frequency 22000000 Hz
Ranging Service ID 17
Symbol Rate 2.560 Msym/s
Power Level 43 dBmV

And the Signal Status portion:
Signal Stats Value
Total Unerrored Codewords 1562472332
Total Correctable Codewords 51485
Total Uncorrectable Codewords 227

If it makes any difference, this is the Telephony status:
Task Status
Telephony DHCP Completed
Telephony TFTP Completed
Telephony Provisioning State Pass

Now that I think about it, as of late my friends have been complaining when I host some Xbox multiplayer gaming. Usually I'm the go-to guy with the "fat pipes" and no lag. Maybe it's not connected, but my regular friends (yes, in real life as well) have said that recently they've been having issues.

The phone is a real pain though. Having Sears call to confirm we're home to make a delivery and not being able to have them hear us was a problem, we had to scramble to try and get ahold of someone to say that we really were there to accept delivery!
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Marcer @ 19th Oct 01:29PM:
Re: [Burloak] Cogeco Phone, no outgoing voice

Well, the transmit level is good @ 43, but I'd need your MAC to pull up the SNR of the signal when it reaches the office
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chdude3 @ 19th Oct 02:27PM:
Re: [Burloak] Cogeco Phone, no outgoing voice

Thanks Marcer, PM sent.
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