[NV] Giving Cox the Boot

[NV] Giving Cox the Boot
Links: home · search · speed test · login · more ·

Links: Reply New Topic
Forums » US Cable Support » Cox HSI » [NV] Giving Cox the Boot
page: 1 · 2
voip4me @ 20th Oct 12:25AM:
[NV] Giving Cox the Boot

Hello all,

My wife has decided that I no longer like Cox and as such should give them the boot. So I am going to my local phone company and will be bundling my services.

I really do not want to lose my Cox email until I switch everyone over to my Google accout. My question to the group is what is the most least cost option I buy from Cox for the next six months.

I have heard pricing from 9.95, 14.95 and 19.95.

Thanks,

VOIP4ME
reply

dvd536 @ 20th Oct 01:43AM:
Re: [NV] Giving Cox the Boot

If "lite" is offered in your area, its probably 14.95 or 19.95.
9.95 was the intro price for lite.
call cox, maybe their retention dept can give you lite for 9.95 for a few months.
I don't know why you just can't CC: all your contacts your google info.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee
reply

m8trix @ 20th Oct 02:29AM:
Re: [NV] Giving Cox the Boot

just get a virtual account were you can maintain a active email through cox its like 7.95 or something per month
reply

tubbynet @ 20th Oct 02:38AM:
Re: [NV] Giving Cox the Boot

said by voip4me :

So I am going to my local phone company and will be bundling my services.

my experience with embarq in the vegas area has been anything but stellar, however, this was for an enterprise deployment that required a metro-e handoff and several voice pri's for voice. given my track record in dealing with their customer support, they aren't on my short list.
however, i'd be interested in hearing your results.

q.
--
"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..."
reply

bbeesley @ 20th Oct 12:03PM:
Re: [NV] Giving Cox the Boot

said by voip4me :

My wife has decided that I no longer like Cox and as such should give them the boot. So I am going to my local phone company and will be bundling my services.

Voip4me, I am sorry you have had a bad experience with our service

if you wouldn't mind sending me a private message with your contact information, I would like to learn why you are leaving so that we can improve and do better next time and if there is any chance that we can get an opportunity to keep you as a customer.

in exchange, I will assist with ensuring your switch is as smooth as possible.
reply

Time @ 20th Oct 12:11PM:
Re: [NV] Giving Cox the Boot

You're going to Embarq?

Enjoy your slow speeds and high pings - and I hope you have read that the price of the "bundle" dramatically increases after 12 months. Be cautious before you lock yourself into a 12 month voice/data contract, and a 24 month Dish contract.
--
"If it can't be done with brains, it can't be done with hours" - Clarence "Kelly" Johnson
reply

robl27 @ 20th Oct 04:55PM:
Re: [NV] Giving Cox the Boot

embarq has had many complaints from users. bad move.
reply

No_Strings @ 20th Oct 04:57PM:
Re: [NV] Giving Cox the Boot

Rob, you have to read more carefully.

said by voip4me :

My wife has decided ...

And so it shall be.
reply

robl27 @ 20th Oct 04:59PM:
Re: [NV] Giving Cox the Boot

saw it, like i said, big mistake.
reply

tubbynet @ 20th Oct 05:10PM:
Re: [NV] Giving Cox the Boot

said by robl27 :

saw it, like i said, big mistake.

obviously, someone has never been married.

q.
reply

robl27 @ 20th Oct 08:15PM:
Re: [NV] Giving Cox the Boot

nope!! maybe in the future..
reply

BillRoland @ 21st Oct 12:22AM:
Re: [NV] Giving Cox the Boot

Embarq (now CenturyLink) is light years behind Cox in these parts. Maybe Vegas is different. Wish you well, but doubt you'll find the grass greener over there (despite the green logos).
--
"Don't steal. The government hates competition."
Beyond AM. Beyond FM. XM
reply

tubbynet @ 21st Oct 12:24AM:
Re: [NV] Giving Cox the Boot

said by BillRoland :

Embarq (now CenturyLink) is light years behind Cox in these parts. Maybe Vegas is different.

while i don't live in vegas, my trips of there (spent several weeks up there over the summer - business, mostly) gave me a general bad impression of their services. from the limited radio/television spots i saw, they offered about the same type of services as qwest does in phoenix: adsl2+ (in some areas), standard pots, and dbs satellite for video. mostly overpriced, all requiring contracts and landlines for deep discounts.

q.
--
"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..."
reply

jchambers28 @ 21st Oct 02:06AM:
Re: [NV] Giving Cox the Boot

here is what century link show for my area their prices are terrible.
uploads are caped to 384 KBPS.

robl27 @ 21st Oct 06:50PM:
Re: [NV] Giving Cox the Boot

why such crappy uploads? then again, if they don't want to offer competition, who cares... they claim to have fiber and if they did, why offer such slow uploads/downloads?. stupid people are buying this!
ya get what you deserve.
reply

jchambers28 @ 21st Oct 07:06PM:
Re: [NV] Giving Cox the Boot

I talked to one of their customer service reps the other day they are not interested in competition at all they are interested in getting people off of dial up. I told them cox is kicking their butt in terms of speed and price they really did not care.
reply

robl27 @ 21st Oct 07:27PM:
Re: [NV] Giving Cox the Boot

Thanks for the info.

Guess were stuck with what we got damn piece of crap telco company. there FIRED!
reply

jchambers28 @ 21st Oct 07:31PM:
Re: [NV] Giving Cox the Boot

15 MBPS is reserved for FTTP in 2 states. the max they offer is 10 MBPS on copper and it cost the same as the 15 MBPS package. I also for to mention pots service is required in some markets. which drives the cost higher. here are the requirements and the prices for my area. If u notice pots is required to get internet from them here.

voip4me @ 22nd Oct 02:15AM:
Re: [NV] Giving Cox the Boot

Well the main issue as I understand it is that we are paying every month 111.56 to Cox for expanded basic cable and the top internet tier!

And oh yea, the TV feed has always been so so quality. She is not interested in the Cox phone service "her woman friends that have it hate while the husbands like it, Go figure"

The woman also all hate the Cox DVR "they are all former Tivo Users". I explained to my wife that we just upgrade our Tivo to Tivo HD and have cable cards installed and that seemed to be ok Until, she went to her Mothers home.

She has been out in Cailfornia for the last 6 weeks taking care of her sick Mother who has Dish Network HD. She is so convinced that Dish is the way to go that she is willing to give up her Tivo!

I have to be honest here I am not quite sure what in the hell happened. I know that her mother bundled with her local phone company and is paying less for her Internet, Dish HD everything package and telephone.

I truly hate to move from Cox but, at this moment it appears that the phone company is less dollars which is very important right now.

Thanks for your replys so far.

reply

ajwees41 @ 22nd Oct 04:44AM:
Re: [NV] Giving Cox the Boot

less $, but what speeds? are all the channels she watches avalable on dish?
reply

dvd536 @ 22nd Oct 05:30AM:
Re: [NV] Giving Cox the Boot

said by jchambers28 :

here is what century link show for my area their prices are terrible.
uploads are capped to 384 KBPS.

you mean 384kbps?
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee
reply

Mospaw @ 22nd Oct 10:21AM:
Re: [NV] Giving Cox the Boot

When we moved here in Aug 2005, into a newly developed subdivision, there was only Embarq DSL available. COX still hadn't installed everything they needed. So we got it, and my speeds topped out at 512k/128k. I will give Embarq credit where it's due: the connection was very stable and reliable. But it was also very slow.

So I called Embarq tech support. They were helpful, but said that was all the speed I would ever get, that I couldn't sync any higher due to equipment limitations. I found it odd that a brand new development would have equipment limitations, but I didn't have much choice, and the connection was stable.

Fast forward a few months. COX and the developer finally figured out how to get the cable installed (I blame the developer -- KB Home -- who sucks) and I switched as soon as I could. COX is a lot faster. There are a few stability and slow-down issues here and there, but nothing that seems excessive. It's a little pricey, with our cable bill running just shy of $100 each month (no digital, no premium channels).

But since your wife has decided that you no longer like COX, I guess there's not much t do. :/
reply

Tarheels Fan @ 22nd Oct 12:50PM:
Re: [NV] Giving Cox the Boot

Centurylink has speeds up to 25mb bonded ADSL2 in Vegas for business and up to 10mb for residential. Upload is not capped at 384. You can get 25/2 or 10/1. It will depend on your distance from the CO.

I know being in a cable forum, you will find that most people do not like DSL. I have DSL, and it is fine. Latency, is around 8-15ms to the first hop.

Everyone's mileage differs. So if you aren't happy with Cox, give Centurylink a try, or at least send an IM to Embarq_Joey and he can get you the specifics on what speeds you can get.

As for the bad comments about Embarq, they have a higher rating than Cox; 75%.

Best of Luck with your decision!
reply

Time @ 22nd Oct 05:41PM:
Re: [NV] Giving Cox the Boot

You'll pay less for the first year, then the bill will skyrocket to $180-$200 a month, and you'll be stuck in a 2 year contract with Dish. Don't get me wrong, I have Dish and love the service more so than Cox TV, but I won't touch Embarq with a ten foot pole. Cox phone service operates and sounds just like any other, but better. I sure as hell couldn't tell the difference between Embarq and Cox Digital Phone Service - aside from the better quality.

I'm just giving you a fair warning that all is not as it seems with Embarq/CenturyLink. Very few of Embarq's customers can get anything over their 1.5 Mbps tier.

If you're looking for something cheaper that can make both of you happy, stick with Cox for internet, grab Vonage, and sign up for Dish.
--
"If it can't be done with brains, it can't be done with hours" - Clarence "Kelly" Johnson
reply

James_RI @ 22nd Oct 09:25PM:
Re: [NV] Giving Cox the Boot

Well, what I basically tell people who are wanting to switch from one provider to the other is to compare them side by side with each of their offers. Company A that you have been with for awhile might cost $95 (say before tax, cant get out of not paying tax) a month, but you have to look at what you are getting with your package, is your money well spent for the channel line-up, phone, HSI, etc. Then look at company B that is giving you it all for $70 a month, now is this $70 a month going to be worth your while, is that price going to stay the same or jump up $10 then next month and then jump again, ending up costing you more money in the long run and not receivng the same amount of channels, internet speed / quality , phone, etc. In the end, it is truelly up to the customer and what they want, if you are wanting to switch to the new provider just to save $20 the first few months, then its up to you. I like to have my hard earned money spent on a provider that has been giving me great service throughout the years and hopefully will continue to provide that service. Just my 2 cents...
reply

robl27 @ 23rd Oct 02:56AM:
Re: [NV] Giving Cox the Boot

i saw today on the road (highway 98) a century link truck deplying a thick cable underneath. could this be fiber?

if so, i hope they will take advantage of it and give us fiber speeds (ha)
reply

tubbynet @ 23rd Oct 02:59AM:
Re: [NV] Giving Cox the Boot

said by robl27 :

i saw today on the road (highway 98) a century link truck deplying a thick cable underneath. could this be fiber?

could be any number of things. there are a lot of "thick cable" in the plant world.

if so, i hope they will take advantage of it and give us fiber speeds (ha)

and just what do you consider "fiber speeds". aside from lusfiber, and fios, paxio, and the new tds telecom deployment that was a muni project, all other muni fiber projects have speeds (including uploads) that are matched with d3 or vdsl2 (what u-verse and apparently qwest are offering now).

q.
--
"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..."
reply

Time @ 23rd Oct 04:46PM:
Re: [NV] Giving Cox the Boot

said by robl27 :

i saw today on the road (highway 98) a century link truck deplying a thick cable underneath. could this be fiber?

if so, i hope they will take advantage of it and give us fiber speeds (ha)

Don't bet on it.

Innovation and Embarq are two words (well, a name) that are on the complete opposite side of the spectrum.
--
"If it can't be done with brains, it can't be done with hours" - Clarence "Kelly" Johnson
reply

dvd536 @ 24th Oct 01:47AM:
Re: [NV] Giving Cox the Boot

Fibre isn't a thick cable.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee
reply

tubbynet @ 24th Oct 01:55AM:
Re: [NV] Giving Cox the Boot

said by dvd536 :

Fibre isn't a thick cable.

traditional "premise" fiber isn't, however, if this is a fiber trunk line, carrying multiple single-mode stands to be split among a neighborhood in a "direct burial" type layout, the resulting cable would be quite thick, as there would be a central rigid core, followed by the fibers (which are covered in cladding and a kevlar bundle and coated again). each set of fibers is then protected and wrapped together and the entire resulting bundle is then wrapped in kevlar protection and covered in plastic. i've seen fiber bundles as large as several inches in diameter.
however, since robl27 doesn't give exact dimensions, it would be difficult to say. however, there is a possibility for both fiber and traditional copper twisted pairs to be thick, hence my response above.

q.
--
"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..."
reply

jchambers28 @ 24th Oct 09:54AM:
Re: [NV] Giving Cox the Boot

here is some fiber cable that I use to install for time Warner cable.

needforspeed59 @ 24th Oct 10:43AM:
Re: [NV] Giving Cox the Boot

What happened to the OP? :D Maybe his wife didn't like him posting here? :p
--
Great success! High five!
reply

almex @ 24th Oct 05:12PM:
Re: [NV] Giving Cox the Boot

said by needforspeed59 :

What happened to the OP? :D Maybe his wife didn't like him posting here? :p

He must have switched to Embarq and doesn't have the time to wait around for the site to load. ;)
--
"Careful, we don't want to learn from this!" --Calvin & Hobbes
reply

voip4me @ 30th Oct 01:39AM:
Re: [NV] Giving Cox the Boot

Actually, My son and daughter in law gave birth to a little girl on Sunday and I have been a little busy as you can imagine.

I am still not convinced that dropping Cox is such a wise thing to do. My wife is returning home this Sunday and I plan to try to convince her that we should just upgrade the Tivo to HD and add the cable cards.

The only problem that I am having is that I cannot seem to get the real scoop on what the all movie and HD package with my internet is really going to cost me per month.

I am n not talking specials, I m talking the real month to month cost. With out that, I do not have much of a leg to stand on as Embarq sulpplied her with what the bill is with specials and what it will fall back too.

If any of you can help, I sure would appreciate it.
reply

bbeesley @ 30th Oct 11:45AM:
Re: [NV] Giving Cox the Boot

said by voip4me :

If any of you can help, I sure would appreciate it.

I am not in sales so I can't be of much direct help, but I sure can find someone to get you a straight answer

if you would send me your contact information via private message, I will get the right expert to give you a ring and work to answer the questions you have.
reply

voip4me @ 2nd Nov 07:25PM:
Re: [NV] Giving Cox the Boot

bbeesley,

I have sent you my information. Thank you!
reply

deliberate @ 10th Nov 03:40PM:
Re: [NV] Giving Cox the Boot

I think I've read the entire thread, apologies if this was already suggested. Two ideas: 1 - get Dish for TV if your wife demands it, and just keep Cox for internet (drop down to mid-range, almost the same for most folks); or, 2 - get a friend with Cox service to "adopt" your email address as one of their allowance - you can use it from any ISP.

Good luck. I wouldn't touch Embarq (or whatever they are this week) with a ten-foot coax,

- Don (Henderson NV)
reply

namida12 @ 15th Nov 01:23PM:
Re: [NV] Giving Cox the Boot

Outside our area, but a refreshing profitable strategy in a greed driven industry, with investors being told the internet is our most profitable product, and consumers being told of more price increases...

$13 for City Telecom 100 Mbps Internet service, and they have a money back guarantee if you are not getting 80% of the promised speed... Interesting to note, City Telecom also had a 34% increase in profits in the last fiscal year. "The network has been cash flow positive since 07. We're debt free with 10% revenue growth and 30% EBITDA growth," the company says. "Our stock is up 200% in 12 months, and the market is starting to realize what we're doing."

City Telecom strategy is to commoditize bandwidth, to make 100 megabits the industry norm. "Our plan is to win by offering the best service at the lowest possible cost structure. Thirteen dollars is not a lot, but if you scale it and drive your cost base down, it's a beautiful business to be in."

Quote, "Jeffrey M. O'Brien over at Fortune is the latest American with a sluggish DSL connection to suffer from Asian broadband envy"
»$13 For 100 Mbps

JR
reply

digiblur @ 15th Nov 07:40PM:
Re: [NV] Giving Cox the Boot

said by deliberate :

I think I've read the entire thread, apologies if this was already suggested. Two ideas: 1 - get Dish for TV if your wife demands it, and just keep Cox for internet (drop down to mid-range, almost the same for most folks); or, 2 - get a friend with Cox service to "adopt" your email address as one of their allowance - you can use it from any ISP.

Good luck. I wouldn't touch Embarq (or whatever they are this week) with a ten-foot coax,

- Don (Henderson NV)

That's what I would do and is exactly what I have here. Dish HD for video and Cox for internet. Their DVR is awesome...Cox's DVR does not hold a candle to the Dish DVR. I think I have like 55 hrs of HD capacity, plus I can throw on as many external USB hard drives as I want to step up the capacity. I have a 750 gig external with tons of HD movies and entire seasons of HD shows. Plus being able to watch my recordings in the back bedroom off the same box while the living room is watching another channel is another big plus.
--

SouthWest Louisiana PC Users Group »www.swlapcug.com
reply

googleplex2 @ 15th Nov 11:44PM:
Re: [NV] Giving Cox the Boot

I gave Cox a boot, too pricey. Now have Century Link pure DSL and its a lot more stable and consistent. Its more like a classic car with a V8 than a new 4 CYL turbo charged.

Got rid of Dish too. All I need is Win 7's Media Center with OTA tuner, Boxee and a server with all my videos on it.
reply