Sick of this run around Page 2

said by davidcb13 :

Final update, well after contacting the COO stuff actually got done, 2 trucks rolled up across the street about an hour and a half ago, and now my speeds are up to what I am actually paying for got 13500kbps quite the upgrade as compared to the 700 I was getting before.

Last Result:
Download Speed: 14125 kbps (1765.6 KB/sec transfer rate)
Upload Speed: 2037 kbps (254.6 KB/sec transfer rate)

edit again....Turns out they didnt actually fix the problem yet, they simply assigned my modem to ultra speeds so I can get closer to what I should be getting... Node split is still souppoused to be done in this infamous "next week" time frame

said by really :

said by davidcb13 :

Final update, well after contacting the COO stuff actually got done, 2 trucks rolled up across the street about an hour and a half ago, and now my speeds are up to what I am actually paying for got 13500kbps quite the upgrade as compared to the 700 I was getting before.

Last Result:
Download Speed: 14125 kbps (1765.6 KB/sec transfer rate)
Upload Speed: 2037 kbps (254.6 KB/sec transfer rate)

edit again....Turns out they didnt actually fix the problem yet, they simply assigned my modem to ultra speeds so I can get closer to what I should be getting... Node split is still souppoused to be done in this infamous "next week" time frame

Ultra speeds without swapping your modem???

said by Thinkdiff I think he means the ultra frequency. Make sense. If there aren't any/many ultra users on a node, why leave that frequency go unused. Put somebody on there.
[/BQUOTE :

I don't think they could put someone on the ultra frequency. 615 or 621. I could see them using 609 but even though that's one of the frequencies used by ultra it would be considered the boost frequency.

Also, if that is true why would he get EXACTLY what he should get on regular both up and down. At the very least his upload speed would be higher if he is on the boost frequency.

davidcb13, poll your modem and tell us what frequencies you are on now.
reply

Thinkdiff @ 29th Oct 11:11PM:
Re: Sick of this run around

said by really :

Also, if that is true why would he get EXACTLY what he should get on regular both up and down. At the very least his upload speed would be higher if he is on the boost frequency.

Why do you say that? Caps are set at the modem level. Doesn't matter what frequency you're on. The modem will limit the total throughput.

That being said, I second the request for a readout from the status page. It'd be interesting to see if you're actually on a different frequency.
--
University of Southern California - Class of 2010. Fight On!
reply

TheWiseGuy @ 29th Oct 11:21PM:
Re: Sick of this run around

Why do you think an Ultra frequency could not be configured to be an OOL or Boost channel? What do you think the difference is between the Boost or Ultra frequency other than configuration? Why do you think that he would get faster speeds on an Ultra frequency?
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.
reply

davidcb13 @ 30th Oct 02:52PM:
Re: Sick of this run around

I am not currently home but if memory serves me correctly the modem is on the 621 frequency, and yes I did mean ultra frequency not ultra speeds. Ill provide a screenshot of the modem page for any who are interested.
reply

davidcb13 @ 30th Oct 02:55PM:
Re: Sick of this run around

said by TheWiseGuy :

Why do you think an Ultra frequency could not be configured to be an OOL or Boost channel? What do you think the difference is between the Boost or Ultra frequency other than configuration? Why do you think that he would get faster speeds on an Ultra frequency?

Whatever the reason, I am getting faster speeds, I am a boost customer so I still am only getting about half of what I should be getting on both the upstream and the downstream, it still does slow at times to below the 6 meg mark but its a significant improvment to the .5 megs I was getting before. There were 6 trucks in total on my street all doing work at one point I am assuming the node split should be occuring at some point in the near future at least I hope so. What else would require 6 trucks to do...certainly not needed to simply change the frequency on my modem.
reply

majortom1029 @ 30th Oct 03:02PM:
Re: Sick of this run around

From my experience the node problems in your area might not even need a node split.

A whole node can go down just because of a bad splitter in somebodies house or a split wire.

Maybe they are using 6 trucks to find the bad equipment?
reply

davidcb13 @ 30th Oct 05:02PM:
Re: Sick of this run around

I was mistaken its 615

reply

anon @ 30th Oct 10:00PM:
Re: Sick of this run around

said by davidcb13 :

There were 6 trucks in total on my street all doing work at one point I am assuming the node split should be occuring at some point in the near future at least I hope so. What else would require 6 trucks to do...certainly not needed to simply change the frequency on my modem.

Only 1 truck is needed to split the node ( install the unit ). There might be 2 if it's done overnight.
reply

davidcb13 @ 31st Oct 10:26AM:
Re: Sick of this run around

Well the node wasnt split, the tech said next week sometime, i dont know what all these trucks were doing
reply

majortom1029 @ 31st Oct 11:40AM:
Re: Sick of this run around

Could be looking for cable and equipment problems.
reply

anon @ 31st Oct 12:44PM:
Re: Sick of this run around

said by majortom1029 :

Could be looking for cable and equipment problems.

true...

even if they are already planning on a node split the area still needs to be as "clean" as possible.
reply