[AZ] Cox Ultimate - 50/5 - Connectivity Issues
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eldestruct0 @ 26th Oct 03:49PM:
[AZ] Cox Ultimate - 50/5 - Connectivity Issues

I upgraded to Cox Ultimate and I am getting 50/5 for a sustained test (100mb). However, it appears I drop my connectivity frequently. I called Cox and they show my modem has been up for 7 days (about the last time I power cycled it), however aren't able to provide other information about my connection.

The only thing I notice is that this happens much more when I'm using an offsite backup utility such as Mozy or Jungle Disk. Initially I thought I was utilizing all upstream available and so was killing my connection, but I have since limited upstream bw usage in the application.

Any thoughts here? Any of the Cox engineers have suggestions?

Thanks
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CoxTOC1 @ 26th Oct 04:18PM:
Re: [AZ] Cox Ultimate - 50/5 - Connectivity Issues

Please PM your modem MAC address to either myself or CoxTech1 and we'll take a look at it.
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dvd536 @ 27th Oct 02:26AM:
Re: [AZ] Cox Ultimate - 50/5 - Connectivity Issues

said by eldestruct0 :

I upgraded to Cox Ultimate and I am getting 50/5 for a sustained test (100mb). However, it appears I drop my connectivity frequently. I called Cox and they show my modem has been up for 7 days (about the last time I power cycled it), however aren't able to provide other information about my connection.

The only thing I notice is that this happens much more when I'm using an offsite backup utility such as Mozy or Jungle Disk. Initially I thought I was utilizing all upstream available and so was killing my connection, but I have since limited upstream bw usage in the application.

Any thoughts here? Any of the Cox engineers have suggestions?
Do you have a 6120 with out of the box firmware? that could be it.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee
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eldestruct0 @ 28th Oct 06:56PM:
Re: [AZ] Cox Ultimate - 50/5 - Connectivity Issues

CoxTOC1 has checked my modem and firmware, plus signals etc. Reporting all looks ok. However, I have tried to remove all variables on my side possible:

1) Used multiple transfer methods, Jungle Disk, standard windows file sharing, and an http upload.
2) Used Linksys WRT310N as a router (wired, not wireless)
3) Used Time Capsule as a router (again wired)
4) Removed router and went direct connection to Cox modem
5) Used multiple systems, Windows 7 64bit and Windows XP 32bit (no IP filtering, firewall turned off in both cases)

Each time I am able to get the connection back, usually I do not have to reboot the modem itself, all lights remain normal. When directly connected I needed to reboot my pc (release/renew didn't work), and while through a router, I just need to reboot the router. In most cases I can wait it out too and it will recover.

Thanks again to CoxTOC1 for the help so far. I can replicate the problem when needed by initiating a large transfer of data (upload only, download is ok), however it may vary in the amount of data transferred before loss of connectivity.
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madden2k5 @ 28th Oct 07:29PM:
Re: [AZ] Cox Ultimate - 50/5 - Connectivity Issues

Could still be a modem problem. So maybe you need to swap the modem out with cox or whoever you bought it from.
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Fubar @ 28th Oct 08:32PM:
Re: [AZ] Cox Ultimate - 50/5 - Connectivity Issues

Bad Modem?

Can you swap it where you bought it?
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eldestruct0 @ 29th Oct 02:43PM:
Re: [AZ] Cox Ultimate - 50/5 - Connectivity Issues

I purchased this from Cox, I am going to head to one of their locations today to see if they will swap it out. Hopefully they will do this without having to send someone out.
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obsidianor @ 30th Oct 03:19AM:
Re: [AZ] Cox Ultimate - 50/5 - Connectivity Issues

Your in Arizona with Cox Ultimate? What city are you in? I did not realize they offered that here.
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eldestruct0 @ 2nd Nov 04:02PM:
Re: [AZ] Cox Ultimate - 50/5 - Connectivity Issues

I am in Scottsdale.
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Couriant @ 2nd Nov 06:14PM:
Re: [AZ] Cox Ultimate - 50/5 - Connectivity Issues

The Phoenix Metro area has the 50MB option. I did have that option for that service in Carefree area (slightly west of).

I do would see if they can swap out the modem to see if that improves since you have pretty much eliminated everything else on your end.
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anon @ 3rd Nov 03:07AM:
msg deleted

deleted by a moderator
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