[Services] email outage in Ft Lauderdale

[Services] email outage in Ft Lauderdale
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kk29j @ 26th Oct 08:00PM:
[Services] email outage in Ft Lauderdale

I am able to send email but not able to receive. Anyone know if the bellsouth incoming servers are down?
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dlathem @ 26th Oct 08:32PM:
Re: [Services] email outage in Ft Lauderdale

I am having the same problem in Birmingham, Alabama.
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bassmedic @ 26th Oct 09:01PM:
Re: [Services] email outage in Ft Lauderdale

Ditto in Pompano. I keep getting the Password Reject error. Problem has been on & off for me for last few days. They are probably "Yahoo-ing" something.

Le Boule @ 26th Oct 09:16PM:
Re: [Services] email outage in Ft Lauderdale

Same problem here on Outlook with the e-mail password and sometimes the send/receive error. Mine is back up and working now though.

Yahoo! :D
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Missinglink @ 26th Oct 09:21PM:
Re: [Services] email outage in Ft Lauderdale

Having the same problem here in Louisiana. Keeps asking for the password in outlook. It will send with no problem.
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ndt @ 26th Oct 09:25PM:
Re: [Services] email outage in Ft Lauderdale

said by Missinglink :

Having the same problem here in Louisiana. Keeps asking for the password in outlook. It will send with no problem.

Had it happen a couple of times today here too in Miss.
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SuperSync @ 26th Oct 09:28PM:
Re: [Services] email outage in Ft Lauderdale

Maybe the pulled the plug on the legacy server (mail.bellsouth.net)?

I just switched mine to pop.att.yahoo.com and smtp.att.yahoo.com along with SSL ports and everything works again.

»www.att.com/esupport/article.jsp···=707,102
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dlathem @ 26th Oct 09:28PM:
Re: [Services] email outage in Ft Lauderdale

I just wasted a hour of my life with technical support. The first Customer non service representative wanted to take over my machine. I told her the problem was not with my end, but with their servers. She said she would transfer me to someone who could help. 35 freaking minutes later I am speaking to the computer repair service that charges a fee. He then transferred me back to ATT DSL and a recording informed me that my call could not go through and hung up on me.

I have been back on hold with customer non service for another 15 minutes waiting to speak with someone who knows what the heck to do. I have also tried two chat sessions with the folks telling me to call support on the phone for help.

I rarely have to call Bellsouth for tech support....GOD has it become a cluster (you know what).
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heels_fan @ 26th Oct 09:51PM:
Re: [Services] email outage in Ft Lauderdale

having trouble here in TN
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anon @ 26th Oct 10:29PM:
Re: [Services] email outage in Ft Lauderdale

Super Sync, just wait it'll come back. Yahoo is doing a TERRIBLE job managing AT&T's email. If AT&T doesn't lean on Yahoo to fix their problems, they will begin losing customers.
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steveatl @ 26th Oct 11:12PM:
Re: [Services] email outage in Ft Lauderdale

One of my accounts is fine, the other not.
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NetFixer @ 26th Oct 11:59PM:
Re: [Services] email outage in Ft Lauderdale

said by Gump :

Super Sync, just wait it'll come back. Yahoo is doing a TERRIBLE job managing AT&T's email. If AT&T doesn't lean on Yahoo to fix their problems, they will begin losing customers.

Did you actually read SuperSync's post? The problem is/was with pop mail retrieval from mail.bellsouth, not from pop.att.yahoo.com. The pop.att.yahoo.com email server is/was working OK.

The only problem with the att.yahoo email servers is that their restrictive policy on the use of "from" and "reply-to" addresses going through smtp.att.yahoo.com makes using that server as a sendmail smarthost a PITA (if not impossible). Fortunately, AT&T has not (yet) cutoff access to mail.bellsouth for outbound SMTP.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower
The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants.
-- Thomas Jefferson
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NormanS @ 27th Oct 03:20AM:
Re: [Services] email outage in Ft Lauderdale

said by Gump :

Super Sync, just wait it'll come back. Yahoo is doing a TERRIBLE job managing AT&T's email.

While the Yahoo! POP3 servers used for AT&T email flake out on occasion, that has never hampered me. I run a local mail server which polls the Yahoo! POP3 accounts. If the server encounters a login error, it just skips that session and move on. The server logs show very few login errors to 'smtp.att.yahoo.com:465'. Possibly enough for an end user accessing with a client to see a problem; but I access my email on the local server. Never had a login error on the local end, and all email I have expected has arrived.

That said, I do detest Yahoo! for their SMTP message submission policy, and the other shenanigans they have pulled with AT&T (and, previously, SBC) subscribers.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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dlathem @ 27th Oct 08:42AM:
Re: [Services] email outage in Ft Lauderdale

I had to give up on ATT Customer Non Support last night. I am calling them this morning to flat out ask if the mail.bellsouth.net POP and SMTP are being pulled, or is there an actual problem. I do not have high hopes of being able to get a straight answer.
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burris @ 27th Oct 08:49AM:
Re: [Services] email outage in Ft Lauderdale

I'm still on legacy and with each attempt to get email, the password not accepted window comes up, then goes away by itself and the mail comes in.??
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dlathem @ 27th Oct 09:01AM:
Re: [Services] email outage in Ft Lauderdale

Perhaps the pop.bellsouth.net has multiple personalities!

I am now 30 minutes into a support call and I have yet to speak to anyone who can answer my question and I am on my third CSR.
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dlathem @ 27th Oct 09:32AM:
Re: [Services] email outage in Ft Lauderdale

Support call ended in failure after 50 minutes. I was transferred to the repair for a fee area once again after talking with three CSRs. I was asked what the problem was and I asked my simple question about whether or not the bellsouth mail servers were being shut down. I was asked who I had talked with so far. When I gave the list "Blain" just hung up on me.

The Bellsouth/ATT Customer Service is useless. Despite their claims of being in the US, none of the CSRs could speak English well enough for me to understand what they were saying without asking repeatedly what they said.
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mikes60 @ 27th Oct 10:03AM:
Re: BellSouth/AT&T Email

Well I guess it's time for my quarterly rant.........

I still have trouble understanding how anyone, who depends on email, puts up with the email service from BellSouth/AT&T.

It has been a continuing nightmare for as long as I've been around here- about 8 years.

There are so many alternate services available- both free and very inexpensive. I pay about $12.00 a year, including my own domain, and haven't had a problem in years.

Even if you pay a minimum amount, it has to be less than value of the time someone spends here complaining.

Just my 2 cents worth, but ISPs are never going to give you reliable email service.
--
No good deed goes unpunished.
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bassmedic @ 27th Oct 11:57AM:
Re: [Services] email outage in Ft Lauderdale

UPDATE: I changed my mail client settings to the new YAHOO server settings, and now everything works for me.

(deleted link)
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dlathem @ 27th Oct 12:37PM:
Re: [Services] email outage in Ft Lauderdale

Forced Migration

I was able to call a local ATT executive I know who got someone in the DSL support center here to call me back.

Apparently, my account was on the list to be migrated last night. No doubt, many of you were also on that list.

To use Eudora I must now point to a different POP and SMTP server and use different ports. The mail.bellsouth.net server is not being taken off line. They will still allow business accounts to use it. However, I am told that the mail.bellsouth.net can continue to be used for SMTP by anyone even those who have been force migrated.

The question have is will I be able to access my email from these new mail servers. While ATT has force migrated my account I have not completed the migration process online. I have not done this because they require specific personal information that I am not prepared to provide and they have no business with.
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NormanS @ 27th Oct 02:33PM:
Re: [Services] email outage in Ft Lauderdale

said by dlathem :

The question have is will I be able to access my email from these new mail servers. While ATT has force migrated my account I have not completed the migration process online. I have not done this because they require specific personal information that I am not prepared to provide and they have no business with.

If you have been migrated, whether voluntarily, or involuntarily, your access will be via 'pop.att.yahoo.com:465' for email clients. Whether you will be able to use 'mail.yahoo.com' depends upon how completely a force migration is. Easy test: Try to access 'my.att.net'. If you get the following:
[ATT=1]
... you are migrated. Screen shot is the result of my attempt to log in using my 'pacbell.net' ID.

You have already given that information to AT&T (Bellsouth). They have it; odds are, in the forced migration, they are sharing it with Yahoo!. Read the AT&T Privacy Policy, it might offer some clues.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

bcfromfl @ 27th Oct 02:45PM:
Re: [Services] email outage in Ft Lauderdale

said by bassmedic :

UPDATE: I changed my mail client settings to the new YAHOO server settings, and now everything works for me. AT&T Help site for server change instructions:

»www.att.com/esupport/article.jsp···KB401738

This link goes to a help submission page...no article. I love how AT&T made sure all its customers were well-informed ahead of time...

-Bruce
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bcfromfl @ 27th Oct 03:04PM:
Re: [Services] email outage in Ft Lauderdale

I can access my.att.net just fine, so I guess I haven't been migrated. However, switching my POP3 from bellsouth to yahoo yields no results...still get request for passwords that it won't accept. Yet, sometimes using bellsouth for POP3 at least gets mail through our dominant account -- even though we get a failure message.

In all our years as a customer, this is most definitely the worst screw-up. Given the experiences of other forum members to call CS, I won't even attempt that route.

-Bruce
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pepperhead @ 27th Oct 03:34PM:
Re: [Services] email outage in Ft Lauderdale

Same story here. No email, tried changing settings. Not working.
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NetFixer @ 27th Oct 03:34PM:
Re: [Services] email outage in Ft Lauderdale

said by dlathem :

Perhaps the pop.bellsouth.net has multiple personalities!

It does:

Plus, for several months following the first round of forced migrations, mail.bellsouth.net and pop.bellsouth.net mirrored pop.att.yahoo.com and the servers could be used interchangeably for pop3 email retrieval. It would appear that situation was possibly an accident/oversight that has now been rectified.

--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower
The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants.
-- Thomas Jefferson
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Sam55 @ 27th Oct 03:40PM:
Re: [Services] email outage in Ft Lauderdale

If you are using outlook express you need click on the advanced tab.

1-make sure the boxes next to this server requires a secure connection (SSL) is checked for both outgoing mail, and incoming mail.

2-Outgoing mail (smtp) should be changed from 25 to 465

3-Incoming mail (pop3) should be changed from 110 to 995
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bcfromfl @ 27th Oct 03:51PM:
Re: [Services] email outage in Ft Lauderdale

I use Eudora -- just checked and I don't have those options.

-Bruce
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NetFixer @ 27th Oct 03:59PM:
Re: [Services] email outage in Ft Lauderdale

said by bcfromfl :

I use Eudora -- just checked and I don't have those options.

Eudora may change the ports automatically if you select SSL. Many (if not most) email clients do so. Outlook (Express) is just notorious for not automatically changing the SMTP port from the default port 25 to port 465 when you select the server type as SSL.

Also (I just checked again to be sure), the att.yahoo.com email servers currently also accept using the standard port 110 for pop email retrieval and port 25 for smtp if you do not select the server type as SSL. When AT&T first started using the Yahoo! servers, you would get a nastygram from Yahoo! if you did not use SSL. I think that a lot of portable devices have problems with setting up email to use SSL, and that prompted a (temporary?) change in that policy.

Here is a sample of the Yahoo! SSL nastygram, but they don't seem to be sending them out anymore:

[att=1]

--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower
The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants.
-- Thomas Jefferson

bassmedic @ 27th Oct 04:32PM:
Re: [Services] email outage in Ft Lauderdale

Thanks. I deleted the link. Another poster has provided the info.

Yes, wasn't it nice of AT&T to let us all know of the changes?
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pepperhead @ 27th Oct 04:44PM:
Re: [Services] email outage in Ft Lauderdale

If you changed the servers and port numbers like it said and it still doesn't work make sure your username is correct. Before it was like this.....

username

Now it has to be like this.....

username@bellsouth.net

You have to do this at "server settings" - "user name"
AND
"Outgoing Server (SMTP)" - "user name and password"
--
"Raymond Shaw is the kindest, bravest, warmest, most wonderful human being I've ever known in my life." - Bennett Marco
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inferno @ 27th Oct 04:57PM:
Re: [Services] email outage in Ft Lauderdale

erase please
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dlathem @ 27th Oct 05:37PM:
Re: [Services] email outage in Ft Lauderdale

What I was wondering about is being able to use Eudora if I have not finished the web based switch over. I will try in tonight and see.

An ATT tech says they only want your gender, zip code and date of birth (I cannot complete the web based migration to check email by web without giving up this information) to make sure you don't get inappropriate content if you are younger than 18! I told him it was really to target SPAM to me from the Yahoo SPAM factory.
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heels_fan @ 27th Oct 08:33PM:
Re: [Services] email outage in Ft Lauderdale

mine has been working like usual since I got home from work around 5:300pm.

But all day, it was still saying something was wrong with the password.
--
everyone is born ignorant. some are born stupid, others achieve stupidity and the rest have stupidity thrust upon them.
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burris @ 27th Oct 08:38PM:
Re: [Services] email outage in Ft Lauderdale

The past week was horrible, but it began to settle down this afternoon. Hope it stays this way.
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Missinglink @ 27th Oct 08:56PM:
Re: [Services] email outage in Ft Lauderdale

It's working fine again here in Louisiana since around 5:00 P.M.
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heels_fan @ 27th Oct 08:58PM:
Re: [Services] email outage in Ft Lauderdale

I would hope that ATT/Bellsouth would give some type of official explanation...

I guess I shouldn't hold my breathe, huh?
--
everyone is born ignorant. some are born stupid, others achieve stupidity and the rest have stupidity thrust upon them.
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TechSupport @ 27th Oct 09:38PM:
Re: [Services] email outage in Ft Lauderdale

just got recent update about this email outage. Most people who experienced and might experience this trouble would be those who where using @bellsouth domain.. However, those who already had migrated but had not yet completed the online migration [both att & bellsouth] could experience same problem...
as of the moment, current solution are password reset and/or completed migration. aside from that as stated above, there is a need to change the email server settings for email client.. no estimated time of fixed yet though for this one.
--
Smallville: "The Heartbroken are the walking dead"
Fayth: He is awake, yet he dreams. But... maybe not forever. **Final Fantasy X
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NormanS @ 27th Oct 10:16PM:
Re: [Services] email outage in Ft Lauderdale

said by bcfromfl :

I can access my.att.net just fine, so I guess I haven't been migrated. However, switching my POP3 from bellsouth to yahoo yields no results ...

If you are not yet migrated, trying Yahoo! will be futile. They don't have your login information in their database. The clue is the web access:

»my.att.net/ ... not migrated (migrated users can't get in.)

»att.my.yahoo.com/ ... migrated (non-migrated users can't get in.)

If you are not migrated, don't bother with 'pop.att.yahoo.com:995'. It won't work.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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NormanS @ 27th Oct 10:21PM:
Re: [Services] email outage in Ft Lauderdale

said by dlathem :

I told him it was really to target SPAM to me from the Yahoo SPAM factory.

??? I get more Windows Live "spam" in my Hotmail accounts than I get Yahoo! "spam". I did have to go into some configuration pages on the Yahoo! site to turn off all the pre-selected e-mail advertising; but I knew that from using a free Yahoo! Mail account (since 1999) well before I migrated (voluntarily) to SBC Yahoo! DSL Service (Dec. 18, 2002).
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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NormanS @ 27th Oct 10:23PM:
Re: [Services] email outage in Ft Lauderdale

I seem to recall having a similar situation when SBC first pushed migration in 2002. As if, while setting up the migrated access, they FUBARed things with the legacy servers.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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bcfromfl @ 27th Oct 11:07PM:
Re: [Services] email outage in Ft Lauderdale

Just downloaded e-mail, and it worked fine -- password issue no longer a problem, and no error messages. I changed nothing, and am still using the bellsouth POP3. I hope this is it for now...don't need these frustrating distractions!

-Bruce
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dlathem @ 28th Oct 09:25AM:
Re: [Services] email outage in Ft Lauderdale

I got home last night expecting to punch in the new pop server information. However, the problem disappeared and I am logging on to the mail.bellsouth.net POP server just like before.

Funny, the ATT Tech supposedly went to their database and assured me that the reason I was having problems is that I was force migrated on Monday and mail.bellsouth.net no longer had my log in information.

I guess the force migration was stopped at the border by ICE and sent packing..or it was never a FM in the first place.

Whatever....I will stay with what I have for now. I am sure there will be other problems down the road.
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NetFixer @ 28th Oct 03:10PM:
Re: [Services] email outage in Ft Lauderdale

said by dlathem :

I got home last night expecting to punch in the new pop server information. However, the problem disappeared and I am logging on to the mail.bellsouth.net POP server just like before.

Funny, the ATT Tech supposedly went to their database and assured me that the reason I was having problems is that I was force migrated on Monday and mail.bellsouth.net no longer had my log in information.

I guess the force migration was stopped at the border by ICE and sent packing..or it was never a FM in the first place.

Whatever....I will stay with what I have for now. I am sure there will be other problems down the road.

What most likely happened is that in the process of initiating the latest round of forced migrations someone hosed the att.yahoo.com mirroring capability or the authentication process in the att.net and bellsouth.net servers.

It was not only new forced migration customers who got locked out of the bellsouth.net and isp.att.net pop3 servers. My accounts had been migrated about a year ago, and they were also affected by this latest glitch.

As of today, I can once again check and retrieve email from all three email server hostnames: mail.bellsouth.net, fpostoffice.isp.att.net, and pop.att.yahoo.com. During the glitch period, only the pop.att.yahoo.com server worked.

<editorial>
I know that many do not like the migration to the att.yahoo.com email servers, but it really is a good thing. During this recent email glitch, only the att.net and bellsouth.net servers were affected. The att.yahoo.com server still functioned properly (at least for those of us who had migrated to the ATT/Yahoo platform). That is called redundancy, and redundancy is always good. Before this redundant capability, if an AT&T tech zapped the AT&T/BellSouth email server during routine maintenance (as has happened before), email service would be down until the problem was resolved.
</editorial>
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower
The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants.
-- Thomas Jefferson
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burris @ 31st Oct 12:20PM:
Re: [Services] email outage in Ft Lauderdale

I guess they are in the migrating mode again.

Today, the window says something like password at Yahoo.xxx not valid..

Oh Well!
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