I demand my higher speeds

I demand my higher speeds
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ohzopants @ 29th Oct 02:32PM:
I demand my higher speeds

So due to geographical limitations I am stuck with 2MBps speeds. I was checking out Bell's site to see if I could get higher speeds through them (maybe via a remote or something), and then I got a pop-up from a sales rep asking if she could help me. I figured "what the hell" and decided to waste some of her time.

Katherine: Hello, thank you for visiting bell.ca. How may I help you today?

You: can you tell my why your better speeds aren't available in ottawa?

You: for my address you only offer 2 meg service

Katherine: May I have the Street name, Street number, Apt/suite, City, Province and Postal code to check the availability of Internet at your place?

You: [My address]

You: ottawa, k1v 8v8

Katherine: I checked and found that your area is qualified for internet essential plus and internet performance

You: that's not what it says when i checked

Katherine: Please note that speed of internet performance is 6 MBPS.

Katherine: I can assure that you will receive Performance plan in your area.

You: you mean i'll pay for "perfomance" and get "up to" 6MBps, right?

Katherine: Yes.

Katherine: If you want I can help you with that.

You: do you know what speeds i can realistically get in that neighborhood?

Katherine: The Free usage will be 25 GB.

Katherine: I can assure you that the speed is up to 6 MBPS.

You: i know that, but the speed depends on the distance from your central office

You: do you know roughly what speeds that neighborhood can get?

Katherine: I cannot see the speed getting at your neightbour, however you can get up to 6 MBPS with Performance paln.

Katherine: We do have Essential plus plan which gives you 2 MBPS plan.

You: never mind then, 2MBps is not what i consider "high speed"

You: i guess i'll just go with rogers

Katherine: Please note that you can get Performance plan which gives 6 MBPS.

You: no, i can't

You: i get less than 2 right now

You: and that's the best i can get

Katherine: I think you are in different plan.

You: no, i'm with a different provider

You: they are a wholesale client of bell's

Katherine: Performance Plan can surely give you up to 6 MBPS speed.

Katherine: I have already checked it.

You: yes, you can definitely charge me for "up to" 6MBps, but I'm telling you that I am too far to get any higher than 2

You: you really shouldn't even be offering it

Katherine: I checked your address and see that you will surely get upto 6MBPS speed.

You: never mind

Katherine: I can personally assure you that.

You: my current provider offers me 200GB per month

You: and is cheaper than your performance plan anyway

Katherine: You can have usage insurance plan for $5/month so that you can get extra 40 GB usage space.

You: you are aware that 25 + 40 = 65, and that's still less than 200, right?

Katherine: But you get 6 mbps speed and you can also add another usage insurance plan if you want.

You: No, I can't get 6MBps

You: I AM TOO FAR FROM YOUR CENTRAL OFFICE

Katherine: If you want I can send you the link.

Katherine: You can see that you will the Performance plan.

You: If you can guarantee me AT LEAST 5 MBps at my current address in a letter mailed to my house, I will sign up immediately

Katherine: Yes I can guarantee you.

Katherine: You will get 6 MBPS.

You: Then please mail that guarantee to:

[Omitted for obvious reasons]

Katherine: We don't have ant contract for Internet. You can sign up now and if you feel that you didn't get the speed you can cancel it anytime.

Katherine: However I can assure you that you will get up to 6 MBPS speed.

You: do you understand how DSL works at all?

Katherine: Yes do understand that.

You: I CAN'T GET MORE THAN 2MBps. It's technologically impossible for my phone line to receive those speeds

Katherine: Do you have a Bell Phone with you.

You: nope

Katherine: I can assure you that you will get 6 MBPS.

Katherine: If you do not have a Bell home phone, you can access Internet with the help of Dry loop.

You: I know that

You: that's what I have now

Katherine: In order to get more details about dry loop connection for Internet service, you need to contact our dry loop department at 1-877-877-5080.

Katherine: Rest assured that you will get 6 MBPS speed.

You: How much more commission do you make if I choose "perfomance" over "essential"?

Katherine: I don't get any commission. I work for Bell.

Katherine: I just gave you a accurate information.

You: Then why do you keep telling me I can get 6MBps when I keep telling you that I can't?

You: I've tried

You: it's just not possible

Katherine: I checked and see that you will surely get 6mbps speed with Perfformance plan.

You: OK, I've wasted enough of your time

You: you can go try and con someone else now

Katherine: I am sorry for any inconvenience, but I can assure you that you will get 6 MBPS speed for sure.

Katherine: Is there anything else I can do for you today?

Kathering GUARANTEED that I could get 6MBps, why did the Teksavvy guys lie to me and tell my I couldn't get better than 2? (I kid, of course)

Just thought someone else here might get a kick out of this.
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mr_hexen @ 29th Oct 02:37PM:
Re: I demand my higher speeds

wow, email that to the Bell guys so they can be shown PROOF that their sales team are flat out lying.
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AkFubar @ 29th Oct 02:40PM:
Re: I demand my higher speeds

mebbe they would put him on a remote - he could possibly get 6mb then. I wonder if he is in one of those so-called "embargoed" areas?

Edit:

Should have gotten a Rep ID number

--
"No matter where you go, there you are." - Buckaroo Banzai
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CoverIt @ 29th Oct 02:44PM:
Re: I demand my higher speeds

Request Denied.
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alekssavvy @ 29th Oct 02:59PM:
Re: I demand my higher speeds

just go with robbers, 2mbit just wont do
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ohzopants @ 29th Oct 03:25PM:
Re: I demand my higher speeds

I tried going with Rogers. The rep in the store claimed it was "impossible" to sign up for their internet service without a 1 year contract. At that point I just said "f*ck it" and left.

Tek has never lied to me. Until I can find someone else who won't lie to me, I'm sticking around.
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anon @ 29th Oct 05:11PM:
Re: I demand my higher speeds

Hey Ohzopants, I feel your pain
Just post in the BELL DIRECT FORUM, Let's see if they can help you..
Cheers.
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InvalidError @ 29th Oct 04:03PM:
Re: I demand my higher speeds

said by ohzopants :

Kathering GUARANTEED that I could get 6MBps, why did the Teksavvy guys lie to me and tell my I couldn't get better than 2? (I kid, of course)

Just thought someone else here might get a kick out of this.

Just a FYI, some people here who "couldn't get" 5Mbps after signing up with TSI switched to Sympatico, got hooked to a remote with 6Mbps sync, switched back to TSI and then petitioned Bell/TSI until they got their 5-6Mbps sync off the remote back, citing their Sympatico sync speeds as proof.

Not a pleasant process but it is possible.
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evil_gusgus @ 29th Oct 04:03PM:
Re: I demand my higher speeds

What you went thru there with Bell is a joke. My favorite was "I don't get any commission. I work for Bell."
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Inssomniak @ 29th Oct 04:03PM:
Re: I demand my higher speeds

Its possible like other have said that you would be moved to a remote if you signed up with Bell service to get 6mb speeds.
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ohzopants @ 29th Oct 04:07PM:
Re: I demand my higher speeds

said by InvalidError :

Just a FYI, some people here who "couldn't get" 5Mbps after signing up with TSI switched to Sympatico, got hooked to a remote with 6Mbps sync, switched back to TSI and then petitioned Bell/TSI until they got their 5-6Mbps sync off the remote back, citing their Sympatico sync speeds as proof.

That sounds like a huge hassle. I'd do it I knew there was a remote nearby. The fact that she told me this was possible whereas the website's "availability checker" told me the contrary is not encouraging. Is there any way to find out if there's a remote nearby without switching first?
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evil_gusgus @ 29th Oct 04:10PM:
Re: I demand my higher speeds

said by ohzopants :

You can call and ask where the closest CO is.
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Doctorphate @ 29th Oct 04:18PM:
Re: I demand my higher speeds

said by InvalidError :

I was with b2b2c and had 6mbps and switched to Teksavvy and the bell guy tried to tell me 3 was the best i could do and I said thats bull because 6 days ago I was at 6mbps and he said well its different at different addresses and I explained it was at the current address.

Once I had him convinced he opened his cell and called and oh whats this? magically now I can get 5mbps? wow.. funny how that works
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InvalidError @ 29th Oct 04:28PM:
Re: I demand my higher speeds

said by evil_gusgus :

You can call and ask where the closest CO is.

Even if Bell built a CO across the street from your home last week, your line will most likely still be going to the 20 years old CO across town. Because there is a CO near you does not mean it is the one that actually feeds your trunk cable and even if it does, your line may be doing significant detours on its way there... the CO may be practically across the street, not even 500m away, but your loop distance to the CO can be over 1km because the trunk snakes around 2-3 city blocks on its way there.

Distance to the CO is only half the story!
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evil_gusgus @ 29th Oct 04:32PM:
Re: I demand my higher speeds

..bhell just offered me unlimited 6m for $70 a month haha
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hemzer @ 29th Oct 04:32PM:
Re: I demand my higher speeds

That was funny... brings back some of my harsh memories!
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WeRAnonymous @ 29th Oct 04:53PM:
Re: I demand my higher speeds

said by evil_gusgus :

..bhell just offered me unlimited 6m for $70 a month haha

Tell them you want it for half that, and throttling to be turned off.
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sbrook @ 29th Oct 05:14PM:
Re: I demand my higher speeds

I would have asked her if her name was really Katherine.

With English like that I can surely guarantee that it was not her real name :)
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justsomeguy @ 29th Oct 05:22PM:
Re: I demand my higher speeds

have you tried to get teksavvy or teksavvy management to fight on your behalf to get higher than 2mbit?
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Oinktastic @ 29th Oct 05:22PM:
Re: I demand my higher speeds

said by sbrook :

I would have asked her if her name was really Katherine.

With English like that I can surely guarantee that it was not her real name :)

Let me check...

Katherine: I just gave you a accurate information.
..
Katherine: I cannot see the speed getting at your neightbour
..
Katherine: I think you are in different plan.
..
Katherine: You can have usage insurance plan for $5/month so that you can get extra 40 GB usage space.

nope... looks fine to me :p

She's obviously not a fan of using articles in her speech.
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koreyb @ 29th Oct 08:16PM:
Re: I demand my higher speeds

said by ohzopants :

I tried going with Rogers. The rep in the store claimed it was "impossible" to sign up for their internet service without a 1 year contract. At that point I just said "f*ck it" and left.

Tek has never lied to me. Until I can find someone else who won't lie to me, I'm sticking around.

That Rogers rep LIED... (was it a corporate store or a dealer? I have found sometimes SALES REPS at stores like to lie cause they don't get commission unless they sell 1 year min)

30 day contracts are all that is required with Rogers.. you just don't get any promo deals.
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ohzopants @ 30th Oct 10:45AM:
Re: I demand my higher speeds

said by koreyb :

That Rogers rep LIED... (was it a corporate store or a dealer? I have found sometimes SALES REPS at stores like to lie cause they don't get commission unless they sell 1 year min)

30 day contracts are all that is required with Rogers.. you just don't get any promo deals.

I know damn well that I can get their service without a 1 year contract, but I tried arguing with the guy about it then he actually got a co-worker to back up his claim. I have a policy of not dealing with people who flat out lie to me.

This was at the Rogers store in Billings Bridge mall.
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vintagewino @ 30th Oct 11:34AM:
Re: I demand my higher speeds

said by evil_gusgus :

said by ohzopants :

You can call and ask where the closest CO is.

Check yourself here: »www.telcodata.us/telcodata/telco
enter your AC and 1st 3 digits of your phone #.
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AkFubar @ 30th Oct 11:34AM:
Re: I demand my higher speeds

said by ohzopants :

Try posting in the Bell Direct Forum here; »/forum/sympatdirect

They are pretty helpful and honest there and they may be able to tell you. Just don't let on that will do a switcharoo after you sign up :) . Just say you are thinking of switching and you wanted to know if you could get on a remote because your speeds are too low. Also I would register a different screen name to post there they read this forum most likely.
--
"No matter where you go, there you are." - Buckaroo Banzai
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ohzopants @ 30th Oct 04:20PM:
Re: I demand my higher speeds

I called up Primus and they told me I'm about 2km away from whatever equipment they use. Am I correct in assuming this means there is, in fact, a remote nearby? Anyway I can use that to get a bump with Tek?

I would go with Primus if I didn't have to switch phones to do it; Bell wouldn't see a nickel of mine and I could stop feeding Telus too. I've just gotten too used to having a cell phone and I could never go back to a phone that can't text.

Edit: If I can get better speeds with Tek I would probably get a second one and MLPPP it. Is this going to be even more complicated?
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DJ R @ 30th Oct 07:24PM:
Re: I demand my higher speeds

BELL Customer Service is WAY OVER RETARDED.

Sound like a machine to me. I feel like warping into the phone right up to her head and shoot her. Like STFU!
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chronoss2009 @ 30th Oct 07:32PM:
Re: I demand my higher speeds

i patented that device so if your going to do it YOU OWE ME CASH!!!!
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anon @ 4th Nov 09:43AM:
Re: I demand my higher speeds

I had the same BS a month ago!! I live in Port Stanley, Ontario near London. They promised me the Performance package at 6MBps and all I got was 2.3 .
Without verifying I made the change then had to go back to the slower package.
Bell used to be know for service and know-how. Now they're snake oil salesmen/women.
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