[AZ] Cox HSI Value tier - 1.5 Mbps a theoretical download speed
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anon @ 30th Oct 02:21AM:
[AZ] Cox HSI Value tier - 1.5 Mbps a theoretical download speed

My household has had the Preferred HSI tier for awhile. A few days ago we downgraded our HSI tier to the Value tier and changed our cable service to one of the packages offered for long time customers.

With this Value HSI tier, so far our maximum download speed has consistently been about 250 Kbps regardless of the time of day or night over the last few days.

And if we download two files simultaneously, our download speed drops to about 100 Kbps per file.

At three simultaneous downloads, our download speed drops to around 50 - 80 Kbps per file.

When I made the change for our household to this tier, I wasn't expecting that we would literally be downloading at 1.5 Mbps. But wouldn't it be a reasonable expectation that our download speed would be faster than 250 Kbps ?
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m8trix @ 30th Oct 03:44AM:
Re: [AZ] Cox HSI Value tier - 1.5 Mbps a theoretical download sp

just because you modem is provisioned at that speed does not mean it will down load at those speeds at all time and are those download speeds test results or transfer speeds when down loading a file.

and are you using a router
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MatthewV @ 30th Oct 06:55AM:
Re: [AZ] Cox HSI Value tier - 1.5 Mbps a theoretical download sp

said by m8trix :

just because you modem is provisioned at that speed does not mean it will down load at those speeds at all time and are those download speeds test results or transfer speeds when down loading a file.

and are you using a router
Thank you for replying. Yes, those are the transfer speeds when downloading a file *each and every time* that we've downloaded a file during the last few days regardless of the website and regardless of the time of day or night.

We've been using the same router for more than a year now. With the Preferred tier we would usually have a file transfer speed of 700 Kbps to 1.2 Mbps. I wasn't expecting the maximum file transfer speed to drop so significantly once we changed to the Value HSI tier.
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CoxTech1 @ 30th Oct 09:12AM:
Re: [AZ] Cox HSI Value tier - 1.5 Mbps a theoretical download sp

Are you sure your download speeds are being represented in Kbps and not KBps? Are these download speeds being reported by your browser?
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Time @ 30th Oct 12:20PM:
Re: [AZ] Cox HSI Value tier - 1.5 Mbps a theoretical download sp

said by MatthewV :

said by m8trix :

just because you modem is provisioned at that speed does not mean it will down load at those speeds at all time and are those download speeds test results or transfer speeds when down loading a file.

and are you using a router
Thank you for replying. Yes, those are the transfer speeds when downloading a file *each and every time* that we've downloaded a file during the last few days regardless of the website and regardless of the time of day or night.

We've been using the same router for more than a year now. With the Preferred tier we would usually have a file transfer speed of 700 Kbps to 1.2 Mbps. I wasn't expecting the maximum file transfer speed to drop so significantly once we changed to the Value HSI tier.
It sounds like you're expecting Megabytes/Kilobytes per second. The actual representation is 1.5 Megabits per second.

The Value tier tops out at about 187 KBps sustained.
--
"If it can't be done with brains, it can't be done with hours" - Clarence "Kelly" Johnson
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