New teksavvy customer slow download speed???

New teksavvy customer slow download speed???
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sticchio @ 31st Oct 03:45PM:
New teksavvy customer slow download speed???

Hey Guys,

Any help would be great!!

i'm on the 5M/200G plan but i'm only getting 2.5 down 600 up
ive unplugged all phones, tried with router without, one computer
i'm stumpped????

here is what i pulled off the modem

Link Information

Uptime: 0 days, 14:49:03
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 800 / 3.008
Data Transferred (Sent/Received) [KB/MB]: 0,00 / 444,10
Output Power (Up/Down) [dBm]: 11,5 / 19,0
Line Attenuation (Up/Down) [dB]: 31,5 / 55,0
SN Margin (Up/Down) [dB]: 8,0 / 10,5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 109 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 791
HEC Errors (Up/Down): 0 / 354

are any of these numbers off (high/low)?
i don't understand any of it :(

again any tips or help would be awesome!!!!!
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pnjunction @ 31st Oct 03:48PM:
Re: New teksavvy customer slow download speed???

Your line is pretty long. That looks like all you're going to get.
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Lewism8 @ 31st Oct 03:49PM:
Re: New teksavvy customer slow download speed???

You are syncing at 3MBit (Bandwidth (Up/Down) [kbps/kbps]: 800 / 3.008)
Also, attenuation is very high at 31,5 up/55 down. Which means you are about 4.8 KM from the CO.

Sadly, there is little you can do to get higher speed.
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sticchio @ 31st Oct 03:59PM:
Re: New teksavvy customer slow download speed???

only wish my connection was as fast as your responses.

is there really nothing i can do that sucks, can i switched to a closer CO or something?
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STN @ 31st Oct 04:02PM:
Re: New teksavvy customer slow download speed???

He's also on the 3008/800, so perhaps his port hasn't been adjusted for his account yet.

Ask Tekksavy to follow up with Bell on the provisioning of your line. I suspect it hasn't been configured for your speeds yet.

I don't know what kind of service you'll get after that, but right now you're on the "default" profile.
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sticchio @ 31st Oct 04:05PM:
Re: New teksavvy customer slow download speed???

i found this speedtest
he is also from maple(where i am)
and he is getting 4m download

»/archive/teksa···t=Search
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pnjunction @ 31st Oct 04:07PM:
Re: New teksavvy customer slow download speed???

said by STN :

He's also on the 3008/800, so perhaps his port hasn't been adjusted for his account yet.

Ask Tekksavy to follow up with Bell on the provisioning of your line. I suspect it hasn't been configured for your speeds yet.

I don't know what kind of service you'll get after that, but right now you're on the "default" profile.

Right but look at his attenuation of 55 and SNRM of 10.5. It's not doing much better unless they switch him to a remote which is unlikely.
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pnjunction @ 31st Oct 04:08PM:
Re: New teksavvy customer slow download speed???

said by sticchio :

i found this speedtest
he is also from maple(where i am)
and he is getting 4m download

»/archive/teksa···t=Search

Unless that guy is your neighbour it doesn't mean anything for you.
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vintagewino @ 31st Oct 04:11PM:
Re: New teksavvy customer slow download speed???

said by pnjunction :

Right but look at his attenuation of 55 and SNRM of 10.5. It's not doing much better unless they switch him to a remote which is unlikely.

Agreed! 55/31.5 dB attenuation & 10.5/8.0 noise margin. Not much there to play with. Just hope the line noise stays stable ...
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sticchio @ 31st Oct 04:14PM:
Re: New teksavvy customer slow download speed???

the internet gods have not smiled upon me this day!!!!!

i don't wanna go back to the Rxxxxs or B3ll

NOOOOOOOOO!!!!!
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justsomeguy @ 31st Oct 04:16PM:
Re: New teksavvy customer slow download speed???

Good luck, Teksavvy will work with you and try to get you the most out of that copper.
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STN @ 31st Oct 04:16PM:
Re: New teksavvy customer slow download speed???

I still say calm down and have Tekksavy check your profile with Bell. pnjunction seems to feel you won't get too much more, but there's only one way to find out.

Edit: JustSomeGuy: I've said it twice now
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pnjunction @ 31st Oct 04:18PM:
Re: New teksavvy customer slow download speed???

said by STN :

I still say calm down and have Tekksavy check your profile with Bell. pnjunction seems to feel you won't get too much more, but there's only one way to find out.

No no now is the time to FREAK OUT like I've been suggesting all along.

dslrocker3 @ 31st Oct 04:20PM:
Re: New teksavvy customer slow download speed???

I would recommend against contacting Teksavvy in this case. The profile is currently set to 3008/800 Kbps but with not that much buffer to play with. If you contact Teksavvy and they ask Bell, you are likely to have interleaving (possibly unneccesarily turned on) or just get your profile reduced. You will not get your profile increased on this line. In it's current state, that's as fast as you will possibly get. Honestly, you are even lucky to be getting what you are on this line.

It's up to you whether you want to try to get Teksavvy to get transfered to an RDSLAM as that's probably your only hope to get 5Mbps. Unfortunately, if Bell was going to be wiling to do this, they would have already done it when then activated the line.
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pnjunction @ 31st Oct 04:22PM:
Re: New teksavvy customer slow download speed???

Hah good point. I don't know about not contacting them, because they can always tell him the score without getting Bell involved.

Once you get Bell involved though, it reminds of what professors used to say about getting tests remarked: yeah your mark could go up, but they could also look at it closer and take marks away.
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sticchio @ 31st Oct 04:22PM:
Re: New teksavvy customer slow download speed???

i feel like i just got the swine flu

called teksavvy they said i need to be up for 72 hours
before they can diagnose

DAMN you internets !!!!..... wish i had you my sweet sweet internets
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pnjunction @ 31st Oct 04:24PM:
Re: New teksavvy customer slow download speed???

said by sticchio :

called teksavvy they said i need to be up for 72 hours
before they can diagnose

DAMN you internets !!!!..... wish i had you my sweet sweet internets

Makes sense.

What you've got is better than nothing, there are tons of horror stories where people didn't get get hooked up at all, then waited for techs that didn't show, etc...
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dslrocker3 @ 31st Oct 04:25PM:
Re: New teksavvy customer slow download speed???

what's there to diagnose? that's as good as your line is going to get. It just isn't capable of better. I sure hope that they didn't open up a ticket with Bell because if they did, the only thing that Bell could possibly do would be to slow you down. (unless they agree to transfer you to an RDSLAM which I guarantee they won't because they would have already done it to begin with if they were going to)
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CoverIt @ 31st Oct 04:29PM:
Re: New teksavvy customer slow download speed???

said by justsomeguy :

Im surprised nobody recommended posting in the teksavvy direct forum or calling Teksavvy and asking for them to see if he can be bumped to 5mbit.

but thats what I would do!

Thats why not one suggests it because it is something YOU would do.
--
Please take a moment and visit »www.competitivebroadband.com/consumer/
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justsomeguy @ 31st Oct 04:31PM:
Re: New teksavvy customer slow download speed???

said by dslrocker3 :

what's there to diagnose? that's as good as your line is going to get. It just isn't capable of better. I sure hope that they didn't open up a ticket with Bell because if they did, the only thing that Bell could possibly do would be to slow you down. (unless they agree to transfer you to an RDSLAM which I guarantee they won't because they would have already done it to begin with if they were going to)

now wouldnt you feel bad if you told this guy to stick with his 3mbit and he went ahead and lived with it even though a few calls could have got him more.
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dslrocker3 @ 31st Oct 04:35PM:
Re: New teksavvy customer slow download speed???

>now wouldnt you feel bad if you told this guy to stick with >his 3mbit and he went ahead and lived with it even though a >few calls could have got him more.

100% guaranteed that his line in it's current state can't get more....

His line just doesn't have the capacity. So no, I wouldn't feel bad.

Granted, it is possible that Bell will agree to transfer him to an RDSLAM. But honestly, if Bell was going to do it, they would have activated him already connected to the remote dslam. There's probably about a 90% probability now that nothing will be done and I'll even estimate about a 30% probability of his profile being reduced and/or interleaving being turned on if Bell gets involved.
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justsomeguy @ 31st Oct 04:35PM:
Re: New teksavvy customer slow download speed???

said by CoverIt :

said by justsomeguy :

Im surprised nobody recommended posting in the teksavvy direct forum or calling Teksavvy and asking for them to see if he can be bumped to 5mbit.

but thats what I would do!

Thats why not one suggests it because it is something YOU would do.

Actually someone else did suggest it. its important to call because nobody really knows what a line can handle from a line stats output. People can make all sorts of guesses and assumptions but in the end you need a tech to actually try the higher profiles and see the results.
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dslrocker3 @ 31st Oct 04:39PM:
Re: New teksavvy customer slow download speed???

said by justsomeguy :

People can make all sorts of guesses and assumptions but in the end you need a tech to actually try the higher profiles and see the results.

we can't provide exact bit numbers on attainable rate based on the data provided but the 10.5dB signal to noise ratio margin is a pretty darn good indication. Like I was saying, this line just isn't capable of a higher profile in it's current state.
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STN @ 31st Oct 04:40PM:
Re: New teksavvy customer slow download speed???

said by dslrocker3 :

what's there to diagnose?

They want to wait until his port is provisioned for his service. Obviously Tekksavy has experienced that this often takes up to 72 hours. Again, 3MB while potentially being the best he may get, also shows his port has not been touched yet. So it looks like Tekksavy won't or can't open a ticket yet as his profile is going to change in the next 72 hours.
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dslrocker3 @ 31st Oct 04:42PM:
Re: New teksavvy customer slow download speed???

said by STN :

said by dslrocker3 :

what's there to diagnose?

I understand that Teksavvy doesn't really want to look into or is unable to until everything is settled on Bell's end but with stats like that, his profile can only go down or interleaving turned on, unless line repairs are done or his is moved to an rdslam.
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pnjunction @ 31st Oct 04:42PM:
Re: New teksavvy customer slow download speed???

said by STN :

said by dslrocker3 :

what's there to diagnose?

3MB while potentially being the best he may get, also shows his port has not been touched yet. So it looks like Tekksavy won't or can't open a ticket yet as his profile is going to change in the next 72 hours.

Yeah most likely he'll get changed from fast path to interleaved. :P
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STN @ 31st Oct 04:43PM:
Re: New teksavvy customer slow download speed???

Quite possibly. But his profile is going to change regardless of if he calls Tekksavy or not.
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dslrocker3 @ 31st Oct 04:45PM:
Re: New teksavvy customer slow download speed???

said by pnjunction :

most likely he'll get changed from fast path to interleaved. :P

that's my entire point. in this case, I believe contacting Teksavvy was a mistake. Short of the very slim chance of getting moved to a remote, things can only get worse as a result. The line is actually very good for that distance.
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dslrocker3 @ 31st Oct 04:48PM:
Re: New teksavvy customer slow download speed???

said by STN :

Quite possibly. But his profile is going to change regardless of if he calls Tekksavy or not.

possibly but...
If Teksavvy inquires to Bell about the line, a trouble ticket will be opened. With Bell, I find that almost all trouble tickets say only 2 words, not matter what Teksavvy or any other ISP tells them. These 2 words are simply "slow speed". Bell's automatic response to "slow speed" tends to be to slow the customer's profile down to achieve greater stability. a trouble ticket could result in Bell slowing it down even more as the line had attention called to it.
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pnjunction @ 31st Oct 04:50PM:
Re: New teksavvy customer slow download speed???

Well a positive thing with Bell's proposal is that this guy could save $2 with their new 2 Mbps profile. If he doesn't mind the 20GB cap that is...

dslrocker3 @ 31st Oct 04:52PM:
Re: New teksavvy customer slow download speed???

said by pnjunction :

Well a positive thing with Bell's proposal is that this guy could save $2 with their new 2 Mbps profile. If he doesn't mind the 20GB cap that is...

I would love it if the OP could get the full 5Mbps but the current line isn't going to do it (unless repairs are made - internal and/or extenal, or if he is tranfered to a remote - fat chance espcially consdering 1. G.A.S. customer 2. line was just activated not on the remote). The "Bell" factor is a big one and we need to realize the games that Bell plays when trouble tickets are opened. The "profile games" are quite the norm no matter what Teksavvy reports to Bell when there are line problems or inquirees.
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vintagewino @ 31st Oct 04:55PM:
Re: New teksavvy customer slow download speed???

said by pnjunction :

What you've got is better than nothing, there are tons of horror stories where people didn't get get hooked up at all, then waited for techs that didn't show, etc...

Better than mine: 3008/512 FP. My noise margin varies too much to allow even 3.5M, as it would lose sync quite often. 3008/800 FP is a default start.

Sticchio, give the system a check for the 72 hours as requested, but quite frankly, I don't believe your line has the necessary headroom up OR down, for even a marginally better profile. You're THERE now As I said earlier, keep an eye on it to make certain the noise margin is stable, both up & down.

Unless there's a remote nearby (and I somehow doubt that), WYSIWYG!
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vintagewino @ 31st Oct 05:12PM:
Re: New teksavvy customer slow download speed???

said by dslrocker3 :

I would love it the OP could get the full 5Mbps but the current line isn't going to do it (unless repairs are made - internal and/or extenal, or if he is tranfered to a remote - fat chance espcially consdering 1. G.A.S. customer 2. line was just activated not on the remote). The "Bell" factor is a big one and we need to realize the games that Bell plays when trouble tickets are opened. The "profile games" are quite the norm no matter what Teksavvy reports to Bell when there are line problems or inquirees.

AGREED!!!

And PLEASE don't talk to me about profile games!! Bell even had me on an 1184/384 IL profile earlier this year (I didn't know that existed!).

I have had an interesting ride with TSI & Bell. The result was: At the F1/F2 junction, I'm 5M with 60% RCO. 300 meters of F2 drops me to a highly varying 3.4M-4.7M, depending strictly on its mood of the moment. A different pair in that same cable had me from under 3M to 4.1M.

The only way I can get off the 3008/512 profile and onto a 5056/800 profile is if Bell changes my F2 cable. Hell will freeze over, first.

TSI WILL fight for you for a higher profile, but remember, you want 80-85% RCO up and down in case of periods of noise, or you will resync. No point in putting you on a 4M/800 profile, when you will be continually resyncing.
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Bicephale @ 31st Oct 08:13PM:
Re: New teksavvy customer slow download speed???

Hi Sticchio,

Try this advanced trouble-shooting tool if noise becomes a concern:

'DSL_StatScope v1.2'

Try a GNet GBB2060-Xi or VersaTek VersaXpress Ver170M if you need
a couple extra SNR Margin points (to reach 4032 Kbps, maybe)...

Addendum:

Oups! It seems i've got my memories mixed up after a while: it's been
too long since i put my GNet BB0060B on-line! Well, it's the one which
gives me about 12 dB of SNR Margin when the other units gravitate in
the 6 - 10 dB zone... This must be a result of the lower attenuation,
perhaps a result of an input stage which wouldn't be as lossy as that
of others i presume. Go figure.
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dslrocker3 @ 31st Oct 08:21PM:
Re: New teksavvy customer slow download speed???

said by Bicephale :

Try a GNet GBB2060-Xi or VersaTek VersaXpress Ver170M if you need
a couple extra SNR Margin points (to reach 4032 Kbps, maybe)...

Sticchio, going further on the modem topic, I would try as many different modems as you can get your hands on. While the Speedtouch 516 may do just fine for a lot of people, I've found it to be extremely inconsistent on different line conditions when Bell was performing repairs on my line/during times of line trouble, while some other modems performed very noticbly better. I would try modems based on different chipsets (ie. texas intruments AR7, Broadcom-you already have one in your speedtouch, Connexxant, TrendChip, etc). The extra bit of headroom that a different modem may allow might be just enough to get to the next higher profile.
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Bicephale @ 31st Oct 08:46PM:
Re: New teksavvy customer slow download speed???

Hi DSLRocker,

Do you remember when you suggested the idea of a MoDem exhange
group? I think this would be an excellent solution for new customers
who happen to be located in a relatively compact area. I wonder why
this hasn't been thought of before, actually. Imagine guys with a box
full of different brands/models visiting new customers in order to find
out what fits their phone-line best, for example... If i were Rocky, i'd
have organized such a squadron to service to my clients long ago!...

sticchio @ 31st Oct 11:04PM:
Re: New teksavvy customer slow download speed???

i wanna thank everyone that has posted

went out tonight and got my hands on my buddy's extra

2Wire -2701HG-G has anybody here flash one of these

i will to try everything to get my speed up
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vintagewino @ 31st Oct 11:12PM:
Re: New teksavvy customer slow download speed???

If it's a Bell rental, DON'T FLASH IT! You may put your buddy up the creek in the future when he has to return it.

The 2-wire is a bit better on marginal lines, but I don't thinkit'll get you to the point where you can get 3.5 or 4M.

Let us know what the modem says.
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sticchio @ 1st Nov 12:24AM:
Re: New teksavvy customer slow download speed???

hey vintagewino,
thanks for everything

2701HG-G modem info

DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 3008 kbps
Upstream Rate: 800 kbps
Channel: Fast
Current Noise Margin: 10.0 dB (Downstream) 8.0 dB (Upstream)
Current Attenuation: 53.5 dB (Downstream) 31.5 dB (Upstream)
Current Output Power: 18.3 dBm (Downstream) 11.9 dBm (Upstream)
DSLAM Vendor Information: Country: {} Vendor: {} Specific: {}
PVC Info: 0/35

tell it to me straight i'm still @$%^'d
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vintagewino @ 1st Nov 01:04AM:
Re: New teksavvy customer slow download speed???

said by sticchio :

tell it to me straight i'm still @$%^'d

Couldn't have said it better myself!

The GOOD news is that both modems tend to agree about the line. The BAD news is that both modems tend to agree about the line.

Keep an eye on your line for stability in the noise margin.
Try the utility Bicephale suggested, or you can also try:
»www.vwlowen.co.uk/internet/files.htm

I've used that one for several months now. Gives a graph plot, auto-captures it into a graphic file AND a data file.

If anything, there might be the possibility you may get downgraded to 3008/800 interleaved, or 3008/512 fastpath, just to be forewarned.

Let us know what happens over the next few days.
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sticchio @ 1st Nov 01:55AM:
Re: New teksavvy customer slow download speed???

hey vintage,
that didn't make me feel better

for anyone else reading this,

flashed modem same sh*t,
i'm posting this one from my basement now
i cut one end of an old telphone wire hacked IN where the outside line is coming in and i'm posting these bd a$$ numbers

Link Information

Uptime: 0 days, 0:11:44
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 800 / 3.008
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 11,5 / 18,5
Line Attenuation (Up/Down) [dB]: 31,5 / 54,0
SN Margin (Up/Down) [dB]: 7,0 / 12,5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 2

problem is with the outside line i guess??

a toast to my Sh*tty luck

i'm going to bed
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dslrocker3 @ 1st Nov 02:04AM:
Re: New teksavvy customer slow download speed???

said by sticchio :

Downstream Rate: 3008 kbps
Upstream Rate: 800 kbps
Channel: Fast
Current Noise Margin: 10.0 dB (Downstream) 8.0 dB (Upstream)
Current Attenuation: 53.5 dB (Downstream) 31.5 dB (

At the time of the that you copied the information, your line is peforming almost the same as the Speedtouch. Unfortunately, you can't compare error rates unless after leaving each modem connected for an extended period of itme.

try going to
gateway.2wire.net/xslt?PAGE=J45 and report some of the non-zero numbers under % Max Rate without Impulse Noise Compensation (scroll to the nearly the very bottom). These numbers in Kbps show the maximum rates this modem is able to connect at on your line.
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dslrocker3 @ 1st Nov 02:11AM:
Re: New teksavvy customer slow download speed???

said by sticchio :

i'm posting this one from my basement now
i cut one end of an old telphone wire hacked IN where the outside line is coming in

Bandwidth (Up/Down) [kbps/kbps]: 800 / 3.008
Line Attenuation (Up/Down) [dB]: 31,5 / 54,0
SN Margin (Up/Down) [dB]: 7,0 / 12,5
problem is with the outside line i guess??

There is a problem with your inside wiring but I don't believe it to be that severe. There could even still be issues with tthe outside wiring. However, at your 54dB attenuation level, you shouldn't expect any more than you're already getting.

The connection in your basement is noticebly better and that connection would probably provide a lower error rate and the signal to noise ratio margin that is higher by 2.5dB is probably going to give you an extra few hunder Kbps in extra room to play with.

by the way, if that was one of the Bell 2wire modems, flashing it was a mistake. If your friend ever ever cancels the Bell Internet service, he will have to return it and if they notice that the firmware was messed with, he will have to pay for the modem. Also, if it was a Bell branded 2wire modem and you flashed it with the Singtel frimware, that could also be a bad thing. The Singtel version of the firmware will not allow the modem to connect with a downstream signal to noise ratio margin of less than 8.0dB, meaning that this modem will not only be able to connect at lower rates.
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vintagewino @ 1st Nov 07:35AM:
Re: New teksavvy customer slow download speed???

They're not bad-a$$ed numbers; they're just typical for Ontario if you don't have the CO or remote directly feeding your street!

There's 1 or 2 things you can try, but I REALLY fear you're at the point it's as good as it gets. Only thing is to KEEP it that way.

I've enclosed a little program I foound you can try out to give you an idea where you stand, called adsl2calculator.xls.

If you're using DMT with your Speedtouch modem, take a look at the sample screenshot. In the ADSL Performance and Line Quality box, you'll see d/l bitrate, attenuation, SNR. Under that, are 2 calculated #'s, RCO, and a theoretical max line rate. Same thing below for u/l, except the RCO/theoretical max precedes.

On a 2-wire 2700HGB, this can be accessed directly from the modem.

I'm fairly certain you're RCO in both up and down will be well above 75%. If you're above 90%, they may want to DROP your profile to keep the retrains to a minimum.

To keep the signal to noise ratio at its best in my place, right where the Bell wire enters my place, the incoming wires were placed into a POTS splitter*** (line in). The wires coming from all the phones inside the house went to the "phone" side. With a very short piece (less than 1m) of CAT5, from the modem to the "data" side of the splitter. You can now forget about microfilters throughout the house. This puts the modem where the wiring enters, and now run your longer run of CAT-5 from the modem to the computer. As I said earlier, we're not looking at wild improvements, just want to maintain status quo, or slight improvement.

*** They run from $30 to $50, but if you see a Bell guy, be nice to him and plead a bit, he might just give you one. Always worth a try!

I'll attach a couple of other things here after breakfast.


adsl2calcula···.xls.zip 6,995 bytes

dslrocker3 @ 1st Nov 08:07AM:
Re: New teksavvy customer slow download speed???

this one isn't absolutely conclusive and I find that it's a little on the conservative side but it's better than nothing:
»212.23.23.177/ADSL/default.aspx

A better way would be to use a version 6.x firmware on the speedtouch 516 modem and get the attainable rates from DMT 7.35 or like I said before, you can view the J45 page from the 2wire modem's interface or now that you've flashed it, you could even view the MDC pages.
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sticchio @ 1st Nov 09:21AM:
Re: New teksavvy customer slow download speed???

DMT screenshot

from basement hack in form main line

sticchio @ 1st Nov 09:25AM:
Re: New teksavvy customer slow download speed???

ohh crap the wife found me!!!

i'll login as so as i'm done my chores

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Bicephale @ 1st Nov 09:25AM:
Re: New teksavvy customer slow download speed???

With everything else disconnected?

sticchio @ 1st Nov 09:27AM:
Re: New teksavvy customer slow download speed???

yeah hacked in the line comin in the house
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sticchio @ 1st Nov 09:35AM:
Re: New teksavvy customer slow download speed???

doesn't the RCO 66%(4544kbps) mean i could possibly connect
4.5 download
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Mike2009 @ 1st Nov 09:37AM:
Re: New teksavvy customer slow download speed???

There is a 4032/800 profile.
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Bicephale @ 1st Nov 09:38AM:
Re: New teksavvy customer slow download speed???

It seems to me you should move the MoDem before you do anything else.
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sticchio @ 1st Nov 09:48AM:
Re: New teksavvy customer slow download speed???

sorry Bicephale i'm not following move the modem where exactly
i'm already in the basement where the main phone wire comes in?

there is a 4032 profile where did you see that?

in the last 12 hours i've

-flashed a modem with some sigtel stuff (its not a rental)
-spliced in to the main spliter in the basement
-downloaded some german pro

SEEN a S&%$ load of numbers that mean absoluly $h*t to me

and my wife keeps ridin my nuts

PLEASE HELP
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vintagewino @ 1st Nov 09:53AM:
Re: New teksavvy customer slow download speed???

said by sticchio :

doesn't the RCO 66%(4544kbps) mean i could possibly connect
4.5 download

THEORETICALLY, yes. But that's at 100% RCO. The slightest touch of noise, and you're retraining. You're at best when you're around 80% or thereabouts.

Keep an eye on the SNR. Check back at the demarc, and see what the noise margin & RCO are, up and down. You may be able to improve a few things inside.

But, seeing that, the best I can see you is at 3488/800. I highly doubt they (TSI or BELL) would put you on 4032/800, strictly for stability, unless it can be PROVEN it will not retrain too often.

Available profiles: »Canadian Broadband FAQ »What are all the different speed profiles available?

I'm enclosing a graph of what my SNR is doing due to a bad F2 line that will likely NOT be changed. Oh - this is IMPROVED from what I had. I could be on a 4032/640 profile, but it would take nothing to drop me. In this example, at 4032, I would be dropped for about 4 hours.

As Bicephale said, check at the demarc FIRST. If there's a significant (2-3 dB difference), you got inside work to do. If not, the fat lady has sung.

Bicephale @ 1st Nov 10:20AM:
Re: New teksavvy customer slow download speed???

All right, i'll try a simpler question!... Do you have noise induction
sites like these where Bell's "drop-line" is running parallel to power
lines over significant distances? In my examples below length was
a few feet only (top) or as much as about ten feet (bottom):

The customer's own wiring, Bicephale, 2007-Oct-30

From the ground up!, Bicephale, 2008-Nov-20
reply

sticchio @ 1st Nov 10:43AM:
Re: New teksavvy customer slow download speed???

Hey Bicephale,

thanks for your patience

the bell drop line is not bunched like the top photo
but they do run parallel down at one point they are only millimetres
away from each other

it about a stretch of about 4 feet
reply

sticchio @ 1st Nov 11:06AM:
Re: New teksavvy customer slow download speed???

i ran DMT for an hour

started @ 9.5 SNRM ended @ 8.5
reply

Bicephale @ 1st Nov 12:16PM:
Re: New teksavvy customer slow download speed???

About noise induction sites,
here's what i had a couple
years ago:

A wire is a wire is a wire, Bicephale, 2007-Sep-16

There's a section of PVC power conduit
on this photograph (the white part) and
it's more than three feet long but i'd say
it's less than four and yet i had to cure
it using galvanized iron shielding sleeves:

A wire is a wire is a wire, Bicephale, 2007-Sep-26

Here are closer views on those sleeves:

The customer's own wiring, Bicephale, 2007-Oct-30

...and this, well, that's what i could observe in terms of noise (no SNR Margin curve here!):

A wire is a wire is a wire, Bicephale, 2007-Oct-21

The blue dots represent test points. It seemed conclusive enough: i had a noise issue and shielding was the cure.

So, one of the questions i often ask myself in cases as yours is this: do you have any noise issue?... Which is why
i'd recommend you to collect long-term data using either 'DMT' in "Diagnosis" mode or more simply 'DSL_StatScope'.

Bicephale @ 1st Nov 12:37PM:
Re: New teksavvy customer slow download speed???

Hi VintageWinO,

Your SNR Margin record reminds me of this old episode:

ST516 - Strange discovery, TerTech, 2008-Oct-10

In the end TerTech finally had no other option but to switch to cable!

dslrocker3 @ 1st Nov 12:54PM:
Re: New teksavvy customer slow download speed???

Sticchio, here's where the importance comes into play when it comes to trying more than one modem. It's possible that the 2wire modem might act different on different jacks than the speedtouch. However, the 2wire might only be capble of lower attainable rates if the firmware that you installed on it was the "Singtel" version. The Singtel firmware is more picky about what it will allow for a connection (signal to noise ratio margin must be at least 8.0dB vs. the 6.0dB norm).

Either way, you'll have a tough time convincing Bell to give you a profile of 4032/800 with the Speedtouch modem with today's statistics, even if it is theoretically possible. Bell doesn't like to setup people up to profiles that will result in a high RCO percentage number. They might do agree to do it for you but only on interleaved setting which is not very ideal if you are someone who likes to play online computer games. Based on how you got a Signal to noise ratio margin of 12.5dB in the basement before, you should move the modem there permanently and hope that you can acheive that again. If you are able to get that 12.5 number again, your attainable rate will go up as well giving you a better chance of Bell allowing you to have a slightly higher speed.
reply

Bicephale @ 1st Nov 01:11PM:
Re: New teksavvy customer slow download speed???

I read you loud and clear, in fact anything seems possible!

For example, the SNR Margin can go up while the BitRate goes down the drain:

ST516 - Strange discovery, TerTech, 2008-Oct-10

...that's the counterpart of TerTech's graph above!...

dslrocker3 @ 1st Nov 01:14PM:
Re: New teksavvy customer slow download speed???

I actually misread the OP's previous post and thought that he had a different modem connected. Although he did get better results in the basement with the speedtouch on a different day, that still doesn't change the fact that today's result in the basement is still worse than the other day's result away from the basement. So who knows, it could end up being another one of those strange lines. Hopefully he can figure out how to maintain that higher 12.5 signal to noise ratio margin at 3008 so he can get 4032/800. Maybe, he should test back again at the orignal jack again to see if the basement is still better.

If "normal" patterns occur, the other jack should be worse than the basement's most current result of a fluctuating 8.5/9.5 snrm. However, the way the basment has fluctuated between 8.5 and 12.5dB signal to noise would bother me. that leads me to believe that there's a stability issue which isn't going to help.
reply

Bicephale @ 1st Nov 01:20PM:
Re: New teksavvy customer slow download speed???

Hi DSLRocker,

It wasn't too clear to me if the tests were done with everything
else disconnected (but the MoDem, of course). I can find a few
more weird graphics to illustrate the need to collect long-term
data but i think the wife caught his attention before we did!...

sticchio @ 1st Nov 05:59PM:
Re: New teksavvy customer slow download speed???

% Max Rate without Impulse Noise Compensation (5min intervals)
twld.max_rate_without_inc = [
0; 0; 0; 0; 0; 0; 0; 0;
0; 0; 0; 0; 0; 0; 0; 0;
0; 0; 0; 0; 0; 0; 0; 0;
THIS WAS FULL OF ZEROs

THIS is the last line

0; 0; 0; 4368; 4464; 4392; 4376; 4288; ];

% Downstream C-RATES1 max rate (kbps)
twld.ds_capped_rate = 3008;

% Test for significant impulse noise in last 7 days.
% Recommend Interleaved profile if non-zero.
twld.excessive_impulse_noise = 0;
reply

Bicephale @ 1st Nov 06:00PM:
Re: New teksavvy customer slow download speed???

Sticchio, i think you should try something like this, eventually:

»www.agtprint.com/s71/htmfiles/ADSL2.html

If you're lucky TekSavvy can still provide one fo those to you. I
got my POTS Splitter from a local store located in Quebec city:

Electro-Mike - ADSL POTS Splitter - Wilcom PS-15-13S (22.49 $)

I can't believe there isn't at least one store offering the same
in a major town like Montreal or Toronto, whichever is closer...

Ref: »Re: looking for Corning Universal ADSL/VDSL Indoor POTS Splitter
reply

sticchio @ 1st Nov 06:01PM:
Re: New teksavvy customer slow download speed???

this is with singtel from basement

DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 3008 kbps
Upstream Rate: 800 kbps
Channel: Fast
Current Noise Margin: 15.0 dB (Downstream) 7.0 dB (Upstream)
Current Attenuation: 53.1 dB (Downstream) 31.5 dB (Upstream)
Current Output Power: 18.3 dBm (Downstream) 11.9 dBm (Upstream)
DSLAM Vendor Information: Country: {0x0F} Vendor: {ALCB} Specific: {0x00}
PVC Info: 0/35

got this f#$%ER to 15

can i work with this?
reply

Bicephale @ 1st Nov 06:18PM:
Re: New teksavvy customer slow download speed???

Oups! I didn't know you were around, about to post.

It seems the Error Rate is of no concern at this time
but one might wonder: will this last considering that
your attenuation level is so high!? Well, 7 dB of SNR
Margin is too low to consider a profile raise, you may
get one or two more dB(s) using a GNet or VersaTek
MoDem with a GlobeSpan/Virata/Conexant chip inside
but there could be some trade-offs to make. Do you
P2P, VoIP, play on-line games, etc?... In short, does
your connection have to sustain intensive use?

Another question i must ask once again to make the
situation clear: when you read at the "demarcation"
point do you disconnect everything else doing so?...

You see, "from the basement" isn't specific enough...
We need to know what your inside wiring is made of!

pnjunction @ 1st Nov 06:19PM:
Re: New teksavvy customer slow download speed???

15 gives you some room to work with, much more than 10. Can't really tell how 4M or 5M will work until you try them, but I would suspect that 4M has a good chance.
reply

sticchio @ 1st Nov 06:30PM:
Re: New teksavvy customer slow download speed???

how do i resync to a higher profile

is it automatic or is there something i can do
reply

pnjunction @ 1st Nov 06:31PM:
Re: New teksavvy customer slow download speed???

I'm not sure at this point aren't you still in the 72 hours they told you to wait?

You could get in touch with them now but unless you're in a hurry I would wait a day or two to see how stable it is and then see what they can do.
reply

sticchio @ 1st Nov 06:36PM:
Re: New teksavvy customer slow download speed???

is there a way i can force the modem to sync
that way i can see how stable i am at a higher profile
reply

Mike2009 @ 1st Nov 06:39PM:
Re: New teksavvy customer slow download speed???

You can't force it to sync at a higher profile. Only Bell can do that by changing the profile. My guess is 4 megs but there's a chance 5 may be stable.
reply

STN @ 1st Nov 06:48PM:
Re: New teksavvy customer slow download speed???

By "changing the profile" he is implying in the DSLAM. DSLAM is the "master" and CPE is the "slave" on this link. So they set your max speed in the DSLAM and it is communicated to the CPE during handshake. You can't change anything from within the CPE.
reply

dslrocker3 @ 1st Nov 06:51PM:
Re: New teksavvy customer slow download speed???

said by sticchio :

Downstream Rate: 3008 kbps
Upstream Rate: 800 kbps
Current Noise Margin: 15.0 dB (Downstream) 7.0 dB (Upstream)

will you look at that?

further inside the house,
speedtouch 516 snrm of 10.5dB
2wire 2701 snrm of 10.0dB

in basement at entry point,
speetouch 516 snrm of 12.5 (on the good day), 9.5dB today
2wire 2701 snrm 15.0dB

this could be another one of those crazy lines! Notice how one modem is better at one jack but another modem is better on the other? that kind of sounds like the nonsense I used to have on my line!

As I was saying before, you weren't going to get faster with the wiring that was used where you first posted statistics from. However, using the cleaner wiring in the basement is helping.

If you can repair your internal wiring, or even just permanently connect your modem the basement, you'll be much better off. However, for best results you should isolate/filter the rest of the housse's wiring from the modem so that the bad wiring doesn't interfere. The difference between those two phone jacks is rather large.

Unfortunately, I fear that 15dB signal to noise ratio margin on the 2wire modem on the different wiring in the basement won't help much. I say this because of the Singtel firmware. The Singtel firmware does not allow as much of the line to be used as other firmware versions. This will result in Bell's end and this modem reporting a higher relative occupancy number (percentage of the line used). This will work against you. The fact that the 2wire will refuse to connect with any signal to noise margin lower than 8dB means that both the Speedtouch and 2wire might be able to only connect at the same speeds despite the better signal quality form the 2wrie model.

I think it's safe to say that for you line, the 2wire 2701 is a better modem (at least at the basement jack).
reply

wayjac @ 1st Nov 06:55PM:
Re: New teksavvy customer slow download speed???

Below is the maximum attainable download sync rate for your dsl
4368 4464 4392 4376 4288
The 3008 sync will be stable with the above max rates, if you somehow convince your isp to raise the sync rate the modem will retrain more than it does now

More speed won't mean much when the dsl will have loss of sync often
reply

dslrocker3 @ 1st Nov 06:59PM:
Re: New teksavvy customer slow download speed???

said by wayjac :

Below is the maximum attainable download sync rate for your dsl
4368 4464 4392 4376 4288
The 3008 sync will be stable with the above max rates, if you somehow convince your isp to raise the sync rate the modem will retrain more than it does now

More speed won't mean much when the dsl will have loss of sync often

sticchio,

were those numbers based on the line when it was connected further into the house (10.0dB snrm) or at the basement (15.0dB snrm@3008Kbps)? It's really too bad that the modem has a singtel firmware. while this can help with stability, the 8dB target noise margin threshhold hurts RCO which Bell tends to rely heavily on when decding whether to increase the profile.

For stabilitiy's sake, I'l speculate that you'll want to have the 2wire modem hooked up to the basement to minimize line errors. However, if you want to try to get Bell to increase your speed, I would hook up the speedtouch modem in the basement while Bell is evaluating the conditions. I believe that Bell relies more on RCO rather than signal to noise numbers when making these decisions
reply

dslrocker3 @ 1st Nov 07:03PM:
Re: New teksavvy customer slow download speed???

said by Bicephale :

Well, 7 dB of SNR
Margin is too low to consider a profile raise

Hello Bicehphale

7dB is the upstream signal to noise margin. the downstream number is 15dB. that's okay, I made a similar mistake earlier today when I read through this thread. The 2wire and Speedtouch modems reverse the order of those 2 numbers in 2 similar looking pages.
reply

Bicephale @ 1st Nov 07:13PM:
Re: New teksavvy customer slow download speed???

Hi again DSLRocker,

Oh, sorry for mixing them up! One other good reason to insist over
'DMT' captures: the uniform presentation allows us to invest some
of our energy elsewhere - at least during the preliminaries, that is!

...and speaking of energy, i find it premature to gamble any further
on what's going to happen to his case until solid evidence is shown,
as far as i'm concerned!... Which means: long-term logs and i don't
mean minutes here.

Bicephale @ 1st Nov 07:23PM:
Re: New teksavvy customer slow download speed???

Hi again Sticchio,

I won't be back for a while but i thought you might want to start
reading from here and then explore this fine thread which is very
informative as to what to expect next:

»Re: Help/Advice with my Line Statistics please

Some parts may apply, some probably don't. Have a nice evening!
reply

sticchio @ 2nd Nov 01:47PM:
Re: New teksavvy customer slow download speed???

Hey Guys,

here is a diagram of the line coming into the basement

where would i put a POTS splitter?

where would line, phone, modem

on the POTS splitter be attached to?

dslrocker3 @ 2nd Nov 02:10PM:
Re: New teksavvy customer slow download speed???

Although it would best to split the the signal outside, it can be done at the place in your diagram.

If you want to split the signal here where it enters your premises, I would remove the blue and white wires. The orange/red and the white/blue look like just a duplicate signal to me that comes from the outside. I would then split the signal from the jack using one of those microfilters that has one side for DSL and the other side for voice. I would then use a cable that has one end hooked up to the voice side of the microfilter and cut the other end of a phone cable and attach it to where the white and blue are now. That way, all wiring is filtered form the modem. Then plug your moem into the DSL side of the mirofilter that is plugged into the jack.
reply

Bicephale @ 2nd Nov 02:57PM:
Re: New teksavvy customer slow download speed???

Considering your Attenuation level you might want to take advantage
of the existing wiring by installing your POTS Splitter right inside your
demarcation box! Just make sure that it's suitable for outdoors use...

I almost forgot the NID!...

Sticchio's Hypothetical Wiring (Outdoors NID POTS Splitter)

sticchio @ 3rd Nov 08:17PM:
Re: New teksavvy customer slow download speed???

Hey Guys,

new snapshot from DMT , been messin around down here in the basement

i still haven't call teksavvy because i have a couple of questions

-so far what do you think i can get my profile to?

-i don't have a NID outside (old small black thing, and the wires are frayed)
if i wanted to get a NID do i have to pay for it?

should i run dsl_statscope for a couple of days, then call teksavvy? will they even take my log file as proof

thanks guys

Bicephale @ 3rd Nov 09:20PM:
Re: New teksavvy customer slow download speed???

Hi Sticchio,

Trouble-shooting will help you decide what to do next,
if your statistics were stable all day long then i wouldn't
mind suggesting that you contact your ISP to get your
profile raised to 4032/800 Kbps but it's not too clear if
FastPath can be supported. Do you have a similar box?:

»Re: Just signed up for DSL. Hello fellow Teksavvy users!

In any case, you should have a station protector with
a ground wire connected to your main ground in the
basement, probably near the main power panel...

The lack of a station protector is untolerable in my own
opinion, yours might vary but if you don't have one it's
an opportunity to get an NID installed at Bell's expense!

As for the logs, once again their purpose is simply to
prepare you before contacting the ISP. Don't expect
any ISP to parse spreadsheet data to assist you... I,
on the other hand, i'd be please to take a look at the
data you can collect but you'll have to ease my task:

Set the sampling rate to four times a minute (15 sec)
to ease future comparisons...

Don't enable items that inflate the log-file without a
good reason: "Bitalloc", "SNR2", "ATT"... You can open
the log-file (Read-Only) while monitoring to make sure
it's recording normally. Just don't try to modify it by
yourself: quit the text editor without saving.

Begin the recording a few minutes before midnight and
terminate a few minutes after midnight to make sure i
can get full daily records that i can combine later, for
further analysis...

Of course, your ISP may have a different suggestion to
make. The decision is yours.

sticchio @ 3rd Nov 09:28PM:
Re: New teksavvy customer slow download speed???

hey Bi,

here a log i've run for acouple of hours tonight
if your interested (not caputed at your specs though)

i've got a protector and it grouned the wires comin out of it are frayed

STICCHIOlogStats.zip 22,992 bytes

dslrocker3 @ 3rd Nov 09:57PM:
Re: New teksavvy customer slow download speed???

that's quite a difference in attenuation and signal to noise ratio margin from before to after you have completed these repairs and moved the modem to the basement. That means that there was something seriously wrong with your house's wiring.

The improved signal to noise ratio margin may very make 4032/800 relatively stable for you. However, I fear that that would still caues too high of percentage of the line to be used for Bell to allow you to be set to that.

That good news is that these repairs will probably make your connection work well at the current speed profile setting, assuming that you don't have times of uncontrollably high noise bursts.

A drop of 4dB in downstream attenuation and going from 10.5 to 15.5dB in signal to noise ratio margin is quite an accomplishment if you can maintain it.

By the way, what type of file is that? there's no extension in the file name.
reply

sticchio @ 3rd Nov 10:07PM:
Re: New teksavvy customer slow download speed???

hey guys i'm using the 2wire now

this i what i'm getting

% Max Rate without Impulse Noise Compensation (5min intervals)
twld.max_rate_without_inc = [

0; 0; 0; 0; 4884; 4884; 4904; 4912; ];

DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 3008 kbps
Upstream Rate: 800 kbps

Hey Bi- is there DSL_StatScope ver that works with the 2wire?

Channel: Fast
Current Noise Margin: 17.0 dB (Downstream) 10.0 dB (Upstream)
Current Attenuation: 50.9 dB (Downstream) 31.5 dB (Upstream)
Current Output Power: 18.2 dBm (Downstream) 11.9 dBm (Upstream)
DSLAM Vendor Information: Country: {} Vendor: {} Specific: {}
PVC Info: 0/35
reply

dslrocker3 @ 3rd Nov 10:10PM:
Re: New teksavvy customer slow download speed???

buddy, use the 2wire for your line and leave it connected in the basement. Assuming this modem maintains stability, it will work better on your line. I believe that this is yet another case where the Speedtouch 516 was not the best modem on this particular line, although the way people talk about the Speedtouch modem would have you believe that it could never fall short of anyone's expectations. Congratulations, your line repairs and change of modem should allow you to achieve 4032/800 fast path. I would keep the 2wire running for now because the 2wire modem will automatically record error rates at regular intervals for you over a few days.
reply

Bicephale @ 3rd Nov 10:15PM:
Re: New teksavvy customer slow download speed???

It turns out i'm going to have an opportunity to run my
SpreadSheet application so i'll take a look even if those
incomplete records can play deceiving tricks on us...

2Wire monitoring can be done using 'RouterStats', i'm
waiting for clear directives from Mauricio about this:

»Re: Help/Advice with my Line Statistics please

The 2Wire's sampling rate is fifteen minutes only while
'RouterStats' would allow a much better resolution...
reply

sticchio @ 3rd Nov 10:50PM:
Re: New teksavvy customer slow download speed???

sticchio @ 3rd Nov 10:52PM:
Re: New teksavvy customer slow download speed???

believe or not i think the washer is reason for my drop
reply

Bicephale @ 3rd Nov 11:42PM:
Re: New teksavvy customer slow download speed???

Here's what i got, it's not much...

We can only say it was relatively noisy before the reset
and significantly more quiet after. This may or may not
apply to the rest of the day.

;)

Sticchio - 2 Hours Record (2009-Nov-3)

Bicephale @ 4th Nov 12:02AM:
Re: New teksavvy customer slow download speed???

What's this?

sticchio @ 4th Nov 12:46AM:
Re: New teksavvy customer slow download speed???

its that routerstats program for the 2 wire
reply

Bicephale @ 4th Nov 01:16AM:
Re: New teksavvy customer slow download speed???

Can you please give the exact URL used in the field titled "URL to router 'stats' page":

OrbMT on D-Link DSL 2320B, Bicephale, 2009-Feb-22

sticchio @ 4th Nov 01:02PM:
Re: New teksavvy customer slow download speed???

i'm @ work i'll send it to you tonight

point RouterStas to router 'stats' page find value you want to plot

and away you go
reply

Bicephale @ 4th Nov 01:56PM:
Re: New teksavvy customer slow download speed???

Basically, yes. But i suggest you to emulate the
configuration as demonstrated in this animation:

From the ground up!, Bicephale, 2009-Feb-22

So that "User-def" curves are really defined!...

wayjac @ 4th Nov 03:12PM:
Re: New teksavvy customer slow download speed???

There's no dslam vendor shown is it always like that?
reply

sticchio @ 4th Nov 08:57PM:
Re: New teksavvy customer slow download speed???

hey Bi,

router stats page

•»gateway.2wire.net/xslt?PAGE=B02&···PAGE=B02

call ts got upped to 4032 yeeeeah!!!!!!!

called bell for a nid they wanted $99 for it(calling back tommorrow)

attached almost a full day of stats
SN went down to 12 when they upped me

here

sticchioStats.txt 277,504 bytes

dslrocker3 @ 4th Nov 09:19PM:
Re: New teksavvy customer slow download speed???

it's a good thing that you tried the 2wire modem and that you had it moved to your repaired basement wiring.

can we see your J42 page please?

gateway.2wire.net/xslt?PAGE=J42
reply

anon @ 4th Nov 10:00PM:
Re: New teksavvy customer slow download speed???

said by sticchio :

called bell for a nid they wanted $99 for it(calling back tommorrow)

It's $99.00 to start and goes up depending on the time it takes. Normally they go up quick.

They have to install them for free in certain circumstances but if money isn't an object.....
reply

Oinktastic @ 4th Nov 09:35PM:
Re: New teksavvy customer slow download speed???

Bell wanted to charge me $99 for a NID install as well.

I actually ordered the install online with one of their chat reps who spoke with suspiciously structured language for someone who often lacked common grammar.

I actually was in a slightly different situation where I was not quite sure if my line was grounded, and I also did not have a proper demarcation point. I just kept repeating those two things in different ways until they agreed to waive the fee :)
reply

Bicephale @ 4th Nov 09:40PM:
Re: New teksavvy customer slow download speed???

Hi Sticchio,

You're not recording any Error Rate data, will
you please try the links provided in this post:

»Re: New 2 Wire modem for Total Internet - Unlockable Line Stats?

...and find the exact URL needed to get these:

DSL Corrected Blocks DSL Uncorrected Blocks

dslrocker3 @ 4th Nov 09:47PM:
Re: New teksavvy customer slow download speed???

said by Bicephale :

DSL Corrected Blocks DSL Uncorrected Blocks

gateway.2wire.net/xslt?PAGE=J42
gateway.2wire.net/xslt?PAGE=J45
gateway.2wire.net/xslt?PAGE=J04

any of these pages can provide those results
reply

Bicephale @ 4th Nov 09:48PM:
Re: New teksavvy customer slow download speed???

Oh, thank you! but which one can be parsed by 'RouterStats'?

dslrocker3 @ 4th Nov 09:53PM:
Re: New teksavvy customer slow download speed???

the last 2 should work (J45 and J04)

J45 is simply a text file (user could simply use the most recent/last value listed in a category to calculate the amount of change at each interval)

J04 is a standard page from the basic interface and will give daily totals and totals from the past 15 minutes

J42 is an advanced MDC modem diganostic page. It will give error totals on each training session. however, I'm not sure if you can access the full graphical page by simply typing in the address I provided above. The user might have to first go to
gateway.2wrie.net/mdc and then click on DSL Dianostics.

»/speak/slidesh···01MjA%3D
reply

sticchio @ 4th Nov 10:08PM:
Re: New teksavvy customer slow download speed???

dslrocker3-i can't get to this page

gateway.2wire.net/xslt?PAGE=J42

bi- do you still want stats with errors?

what do you guys do with this info?
reply

dslrocker3 @ 4th Nov 10:14PM:
Re: New teksavvy customer slow download speed???

said by sticchio :

dslrocker3-i can't get to this page

gateway.2wire.net/xslt?PAGE=J42

bi- do you still want stats with errors?

what do you guys do with this info?

Please see above when I said that you might not be able to get into that page until first going to gateway.2wire.net/mdc
and then enter the modem's password. The J42 page is then accessed by clicking on "modem diagnostics". A screen capture/picture of that page would be nice.
reply

Bicephale @ 4th Nov 11:24PM:
Re: New teksavvy customer slow download speed???

In my opinion DSL statistics with no Error Rate
content are of little interest if not pointless!...

Now, doesn't this illustration help you at all?

RouterStats - 2Wire XSLT Page B04 3rd Column

Bicephale @ 4th Nov 11:26PM:
Re: New teksavvy customer slow download speed???

Here's the tutotial again:

From the ground up!, Bicephale, 2009-Feb-22
reply

sticchio @ 5th Nov 01:02AM:
Re: New teksavvy customer slow download speed???

pulled from 2 wire

what is it?

Bicephale @ 5th Nov 01:54AM:
Re: New teksavvy customer slow download speed???

This is an ASCII drawing similar to the green/blue part of this 'DMT' capture:

New teksavvy customer slow download speed???, Sticchio, 2009-Nov-3

So, did you make any progress or were my last two posts totally useless?...

dslrocker3 @ 5th Nov 06:13AM:
Re: New teksavvy customer slow download speed???

said by sticchio :

pulled from 2 wire

what is it?

Ok, that provides us with a total amount of errors since you turned the modem on and maximum sync rates at them moment but how long was the modem on for so we can guage how many errors you are getting per minute or hour? The J04 page mentioned earlier would be good for that. Or we could use Routerstats to document the errors.

gateway.2wire.net/xslt?PAGE=J04 (you might have to first go to gateway.2wire.net/mdc and then click on "Detailed Statistics") which will give us limited error statistics for the most recent 15 minutes and 24 hours.

gateway.2wire.net/xslt?PAGE=J45 will give us error statistic for a maximum of a few days since the modem was last powered up in 15 minute intervals. That would be slightly more useful. (ZIP the file or something because the text file would be too long to post on the message board).

Is that 2wire screenshot, the cropping made some information that can be valuable not visible. Things such as dslam vendor, echo cancellation amounts, profile rate, etc. Although not absolutely necessary, having the whole page visible would have been nice.

There still is some instability in the line. It might not be enough to cause a any problems but I know about the instability because of the way that your downstream attainable rate changed by a few hundred Kbps since you turned the modem on.

The DLY number of 0.25 (in milleseconds) indicates tht you are on the "fast path" setting.

If the modem was on for only a short period of time, the CRC errors could be a concern. If the modem has already been on for something around 24 hours, I wouldn't worry too much about it.
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dslrocker3 @ 5th Nov 06:23AM:
Re: New teksavvy customer slow download speed???

Bicephale, you are right about the B04 page. Earlier, I mistakenly pointed to the J04 page. The J04 will still provide us with those number but because it is an MDC page, that won't work with Routerstats. For use with Routerstats, B04 does indeed have to be used instead.
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Bicephale @ 5th Nov 10:45AM:
Re: New teksavvy customer slow download speed???

Thanks for the confirmation, at least the next
time i face a 2Wire owner i'll have something
instructive to show him!!! You know, i was a
bit disapointed not to obtain the information
from Mauricio but it turns out you mentioned
the B04 page before in an old post of another
thread! I had to search for quite a while but
i came across that post, luckily. So, now we
all know where 'RouterStats' can read noise
counters via its internal parser, by combining
its log-file to that of 'RouterStats-Lite' it may
possible to collect a complete statistics set:
'RouterStats-Lite' has 2Wire pre-set options.

I'm curious to see if this will lead somewhere.