WOW Service

WOW Service
Links: home · search · speed test · login · more ·

Links: Reply New Topic
Forums » US Cable Support » W.O.W. » WOW Service

shabra9 @ 1st Nov 10:02AM:
WOW Service

My Explorer 4250 unit broke down late Friday (10/30/2009). After going to the normal reset and reboot with WOW service, they told me that they would have to send out a technician. They then told me that it would be Wednesday (11/4/2009) before one could get to my house.
I have been with WOW for 5 years and have had no problems with them. This is the first time that I needed service, but waiting 5 days is unacceptable. That is very poor service. When the Time Warner guy comes around, I think that I will be leaving WOW.
reply

imrf @ 1st Nov 12:48PM:
Re: WOW Service

said by shabra9 :

This is the first time that I needed service, but waiting 5 days is unacceptable. That is very poor service.

What wouldn't be poor service? What's acceptable to you? A couple hours after your call? The next day? You do realize you're not the only WOW customer, right? I'm sorry I just don't see how 5 days is really terrible. You could take it in to the local center if you want it faster. :hmm:
reply

shabra9 @ 1st Nov 03:11PM:
Re: WOW Service

I repair jukeboxes and video game machines all over central Ohio. We service all machines within 24 hours. If they cannot be repaired they are replaced. In my business a 5 day waiting time for a repairman to show up would mean a lost of that customer. Would you wait in the winter for a furnace man to show up in 5 days ? I realize that a HDTV receiver is not as important as a broken furnace or waterline, but 5 days is way to much. A 48 hour timeline would be acceptable.
reply

Inflex @ 1st Nov 03:22PM:
Re: WOW Service

So why didn't you negotiate a 48 hour timeline when you called?
reply

shabra9 @ 1st Nov 03:37PM:
Re: WOW Service

They told me that was the fastest that they could get out to my house.
reply

imrf @ 1st Nov 04:10PM:
Re: WOW Service

I'm sorry, but the only thing that has a quick turn-around time is the phone service.
reply

shabra9 @ 1st Nov 04:59PM:
Re: WOW Service

I'm sorry if I sound out of line. If that is a normal turn around time for cable tv repair then that is the norm. It is frustrating that the service time is that long. I will file that information and hopefully there will not be another time that I need service. Thanks all for your responses.
reply

The Joker @ 2nd Nov 03:53PM:
Re: WOW Service

Go to the local center it's faster.
reply

corinthos @ 5th Nov 11:44PM:
Re: WOW Service

Lucky you only had 5. My dvr stopped working late last december and I was without it until jan 12th. I was going to cancel but they gave me showtime for 3 months when I called back to see if I could get it moved up. I think they did end up calling me a day or two before to see if they could do it that day but I was at work and they called me the day of.
reply