LAN Settings after Windows Update

LAN Settings after Windows Update
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PetesPCW @ 1st Nov 01:20PM:
LAN Settings after Windows Update

I service a bunch of computers in a condo that has their own cable broadband.

My customers are calling me with a connection problem, browser not opening.
"Page cannot be displayed."

Through a stroke of luck, the guy that watches out for their closed TV happened to find that by going to Internet Explorer "Tools/Internet Options/Connections/LAN Settings" and unchecking "Automatically detect settings", you now connect with no problem.

I was setting up a new PC with Windows 7 when I found this problem.
I don't know whether this is a default setting or what but I'm curious as to why this would only happen to this particular service.
I have mucho customers with Comcast and ATT DSL and this place is the only one with that problem.

Anyone have any idea why this happened?
Pete
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dbmvTechs @ 6th Nov 10:05AM:
Re: LAN Settings after Windows Update

Are you using a router? What kind if so?
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dbmvTechs CATV Forums
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PetesPCW @ 6th Nov 12:04PM:
Re: LAN Settings after Windows Update

Not just one customer.
Some are using routers, others are connecting directly to the cable modem.
I fix the problem by having them uncheck the Automatic... in the LAN settings and fixes the problem.
The system is supplied through 2 T1 lines from Liquid. They no nothing about it.
Since its a fixable problem, so I'm not overly concerned.
Pete
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