[Connectivity] Comcast "Not" blocking Godaddy site

[Connectivity] Comcast "Not" blocking Godaddy site
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mbatesco @ 1st Nov 07:56PM:
[Connectivity] Comcast "Not" blocking Godaddy site

UPDATED: Comcast, I am sorry. Looks like the problem is fixed but I never heard from GoDaddy on the solution. It has been working fine all day.

Since Wednesday this week, I have intermittent bandwidth issues to my hosted GoDaddy website. If I access the website from outside my home office I have access and if I access within the home office I can't. I changed routers three times today that were connected to the cable modem box and I can get it working but once I start to increase the data upload from a server at home with about 200k every minute and I lose the connectivity. It then works intermittently through out the day. Prior to Wednesday, I was downloading and uploading about 1.5G a day max and now cannot get past about 500 Meg per day. This rate has been happening for the last year and a half so it is not new.

I call Tech support and the answer was to connect directly to the computer to the cable modem and they did not understand what was happening. This I already tried. Got access to the site but when I put my router (yet a different one) and started uploading data I lost access again to GoDaddy.

Is Comcast blocking or shaping my traffic? I did not think I was abusing my bandwidth as I am under the 250Gig per month limit and at the 16 Mbs download level. Heck today, I am just at 300 Meg bandwidth usage.

Comcast is about to lose a customer that has been with them for +5 years.

Mike
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mbatesco @ 1st Nov 08:06PM:
Re: [Connectivity] Comcast blocking Godaddy site

An update: I have tried another site that is hosted by GoDaddy, in the same IP range, found it by accident and I can't get to it as well. Except when I am not on my own network.

This tells me something but I am not sure what.

Mike
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beachintech @ 1st Nov 09:16PM:
Re: [Connectivity] Comcast blocking Godaddy site

I seriously doubt comcast is blocking anything. Post a trace route to your site / server so we can take a look.
--
Tech at the Beach.
I speak for myself, not my employer.
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gar187er @ 1st Nov 09:21PM:
Re: [Connectivity] Comcast blocking Godaddy site

godaddy works fine for me....i have three sites on them, all work fine...just did minor updating on them today as well...
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mbatesco @ 1st Nov 09:30PM:
Re: [Connectivity] Comcast blocking Godaddy site

Here is the traceroute

traceroute xxxx.com                           traceroute to xxxx.com (97.74.139.123), 30 hops max, 60 byte packets 1  badwolf1.xxxxnet (192.168.1.1)  0.926 ms  2.124 ms  2.575 ms    2  * * *                                                            3  GE-2-4-ur01.denver.co.denver.comcast.net (68.86.104.185)  16.626 ms  17.346 ms  17.813 ms                                                                              4  te-9-1-ur02.greeley.co.denver.comcast.net (68.86.128.22)  17.032 ms  17.513 ms  17.741 ms                                                                              5  te-0-8-0-5-ar02.aurora.co.denver.comcast.net (68.86.103.82)  20.187 ms  20.641 ms  21.362 ms                                                                           6  pos-0-4-0-0-cr01.denver.co.ibone.comcast.net (68.86.91.101)  21.825 ms  21.104 ms  20.227 ms                                                                           7  te-4-4.car2.Denver1.Level3.net (4.79.82.57)  22.716 ms  13.793 ms  13.595 ms      8  ae-31-51.ebr1.Denver1.Level3.net (4.68.107.30)  21.309 ms  21.302 ms  21.292 ms   9  ae-2.ebr2.Dallas1.Level3.net (4.69.132.106)  32.699 ms  30.718 ms  30.249 ms     10  ae-81-88.ebr1.Dallas1.Level3.net (4.69.146.82)  37.945 ms ae-61-68.ebr1.Dallas1.Level3.net (4.69.146.66)  37.233 ms  36.488 ms                                        11  ae-8-8.car1.Phoenix1.Level3.net (4.69.133.29)  58.810 ms  56.594 ms  55.678 ms   12  ae-11-11.car2.Phoenix1.Level3.net (4.69.133.34)  54.917 ms  54.430 ms  54.438 ms 13  THE-GO-DADD.car2.Phoenix1.Level3.net (4.53.106.2)  56.928 ms  57.171 ms  57.157 ms14  ip-208-109-112-142.ip.secureserver.net (208.109.112.142)  58.621 ms  66.774 ms  71.505 ms15  ip-216-69-188-77.ip.secureserver.net (216.69.188.77)  70.003 ms  58.109 ms  57.166 ms16  * * *17  * * *18  * * *19  * * *20  * * *21  * * *22  * * *23  * * *24  * * *25  * * *26  * * *27  * * *28  * * *29  * * *30  * * *

When it works I will ultimately see the site pop up. See the tracerout that worked from another ip address.

C:\Documents and Settings\mbates>tracert xxxxx.com Tracing route to xxxxx.com [97.74.139.123]over a maximum of 30 hops:   1    88 ms    68 ms    69 ms  ***.**.**.***  2    69 ms    69 ms    68 ms  ***.**.**.***  3    72 ms    71 ms    71 ms  ***.***.***.***  4    72 ms    72 ms    71 ms  ge-6-7.car1.Philadelphia1.Level3.net [4.78.152.13]  5    77 ms    75 ms    75 ms  ae-7-7.ebr2.Washington1.Level3.net [4.69.133.162]  6    85 ms    75 ms    85 ms  ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]  7    81 ms    90 ms    75 ms  ae-81-81.ebr1.Washington1.Level3.net [4.69.134.137]  8    97 ms    90 ms    90 ms  ae-2.ebr3.Atlanta2.Level3.net [4.69.132.85]  9     *      120 ms   113 ms  ae-7.ebr3.Dallas1.Level3.net [4.69.134.21] 10   111 ms   122 ms   110 ms  ae-71-78.ebr1.Dallas1.Level3.net [4.69.146.74] 11   133 ms   134 ms   133 ms  ae-8-8.car1.Phoenix1.Level3.net [4.69.133.29] 12   135 ms   133 ms   135 ms  ae-11-11.car2.Phoenix1.Level3.net [4.69.133.34]  13     *        *        *     Request timed out. 14   131 ms   132 ms   131 ms  ip-208-109-112-142.ip.secureserver.net [208.109.112.142] 15   131 ms   131 ms   131 ms  ip-216-69-188-77.ip.secureserver.net [216.69.188.77] 16   132 ms   131 ms   150 ms  ip-216-69-188-102.ip.secureserver.net [216.69.188.102] 17   132 ms   131 ms   132 ms  ip-97-74-139-123.ip.secureserver.net [97.74.139.123] Trace complete.

jlivingood @ 1st Nov 09:33PM:
Re: [Connectivity] Comcast blocking Godaddy site

From reviewing your traceroute, I see you leave the Comcast network successfully and enter the secureserver.net network (which I imagine is GoDaddy). It would seem your problem lies there, perhaps in a host-based IP access control list or something else.
--
JL
Comcast
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mbatesco @ 1st Nov 09:56PM:
Re: [Connectivity] Comcast blocking Godaddy site

This is great. Comcast says it is GoDaddy and GoDaddy says it is Comcast. Just seems like the customer loses and both companies win. Neither seems to work together to resolve issues and want to point fingers back and forth.

I am going to contact GoDaddy again and refer to this thread as well as getting on the phone with a different Comcast tech.

Mike
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sortofageek @ 1st Nov 10:13PM:
Re: [Connectivity] Comcast blocking Godaddy site

Your high pings begin well beyond the Comcast network and carry on to the end, so my money is on the Comcast answer.

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beachintech @ 1st Nov 10:31PM:
Re: [Connectivity] Comcast blocking Godaddy site

said by mbatesco :

This is great. Comcast says it is GoDaddy and GoDaddy says it is Comcast. Just seems like the customer loses and both companies win. Neither seems to work together to resolve issues and want to point fingers back and forth.

I am going to contact GoDaddy again and refer to this thread as well as getting on the phone with a different Comcast tech.

Mike

secureserver.net is the godaddy network. What you need to tell godaddy is your problem starts @ 216.69.188.77. Your trace went from Comcast, to Level 3, then to Go Daddy. This is indeed a godaddy problem.

Contacting Comcast is going to be useless in this case, as there is nothing wrong and nothing they can do. Level 3 is the carrier in the middle, which puts comcast even farther from your issue.
--
Tech at the Beach.
I speak for myself, not my employer.
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mbatesco @ 1st Nov 10:40PM:
Re: [Connectivity] Comcast blocking Godaddy site

JL and beachintech

I've sent the info to GoDaddy and will call them in the morning, hopefully they will listen.

I hope that is the answer.

Thanks -- no one ever says thanks enough. Thanks for listening and dealing with my frustration.

Mike
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Quaoar @ 1st Nov 10:47PM:
Re: [Connectivity] Comcast blocking Godaddy site

I pay for godaddy web sites.

Frequently, Godaddy simply stops accepting connections for whatever reason. If the sites I manage were "mission critical", Godaddy would be the LAST SOURCE ON EARTH that I would contract with. I have nothing other than family/friend pages on Godaddy that can withstand a few hours/days of outages.

Godaddy actually sucks big time for "mission critical" access. Godaddy is what it is: the Big Evil Carnival for CHEAP web access. Live with it, or go somewhere else.
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mbatesco @ 2nd Nov 04:41PM:
Re: [Connectivity] Comcast "Not" blocking Godaddy site

Okay, I owe Comcast an apology. Comcast I am sorry. Looks like the problem was probably on the GoDaddy side but I have not heard why it is now working just fine.

So today, I started moving off of GoDaddy.

Thanks for the pointers and it enabled me to push GoDaddy.

Mike
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anon @ 2nd Nov 06:26PM:
Re: [Connectivity] Comcast "Not" blocking Godaddy site

said by mbatesco :

Okay, I owe Comcast an apology. Comcast I am sorry. Looks like the problem was probably on the GoDaddy side but I have not heard why it is now working just fine.

Thanks! While most are quick to blame. Few publicly correct.

On behalf of Comcast... Thank you!
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beachintech @ 2nd Nov 07:17PM:
Re: [Connectivity] Comcast "Not" blocking Godaddy site

said by mbatesco :

Okay, I owe Comcast an apology. Comcast I am sorry. Looks like the problem was probably on the GoDaddy side but I have not heard why it is now working just fine.

So today, I started moving off of GoDaddy.

Thanks for the pointers and it enabled me to push GoDaddy.

Mike

Way to "almost" not blame comcast for something they didn't do or cause. ;)
--
Tech at the Beach.
I speak for myself, not my employer.
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Par @ 4th Nov 11:11AM:
Re: [Connectivity] Comcast "Not" blocking Godaddy site

Well guys same situation different story.

I know the issue is godaddy's fault but I figured I'd post this here so people can see how godaddy responds to this problem.

Same issue, can't get to my website.

Here's my second e-mail to them:

Okay, thanks for the information... I'm still humored that needing my pin is
actual security considering it's listed on your website after I login. My
password is way better security because it's never visible anywhere...
anyway... based on the information you gave me here's what I have found out..

The first instance of me not being able to reach the website was around noon
EST yesterday. Earlier that morning I was on the website and had logged in
via FTP. After noon the website was no longer reachable. This is a test from
one computer.

Around 6PM on a different network, the website was reachable from 3
different computers, including the one it wasn't reachable from earlier that
day. About 30 minutes later the website became unreachable again. Attempts
to reach it from all 3 machines failed.

This morning, I considered your response email and assuming the webserver is
up like you stated, I decided to try another network. The website was up on
that network. However, it is still down on the other two networks. It seems
that the website works for a limited time on each network before something
happens to keep the network from reaching the webserver.

Attempts at pinging the webserver all fail.

Doing a tracert to 2leet.com times out at the following:

1 4 ms 9 ms 3 ms 192.168.4.12 30 ms 21 ms 32 ms 96.130.100.13 15 ms 17 ms 10 ms ge-1-4-ur01.gray.tn.knox.comcast.net[68.85.207.161]4 15 ms 16 ms 15 ms te-8-1-ur02.gray.tn.knox.comcast.net[68.85.206.38]5 21 ms 17 ms 20 ms te-9-4-ur02.greeneville.tn.knox.comcast.net[68.85.206.33]6 24 ms 22 ms 13 ms te-9-4-ur01.bullsgap.tn.knox.comcast.net[68..85.206.85]7 16 ms 15 ms 13 ms te-8-4-ar01.bluelight.tn.knox.comcast.net[68.85..206.81]8 60 ms 68 ms 69 mste-0-8-0-4-crs01.b0atlanta.ga.atlanta.comcast.net [68.85.232.97]9 44 ms 41 ms 55 mspos-1-3-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.90.125]10 62 ms 66 ms 60 ms te-4-3.car1.Atlanta2.Level3.net[4.71.252.25]11 44 ms 52 ms 38 ms ae-63-51.ebr3.Atlanta2.Level3.net[4.68.103.30] 12 63 ms 72 ms 71 ms ae-7.ebr3.Dallas1.Level3.net [4.69.134.21]13 73 ms 67 ms 69 ms ae-71-78.ebr1.Dallas1.Level3.net[4.69.146.74]14 111 ms 95 ms 95 ms ae-8-8.car1.Phoenix1.Level3.net[4.69.133.29]15 95 ms 101 ms 99 ms ae-11-11.car2.Phoenix1.Level3.net[4.69.133.34] 16 99 ms 99 ms 98 ms THE-GO-DADD.car2.Phoenix1.Level3.net[4.53.106.2]17 * * * Request timed out.18 99 ms 97 ms 98 ms ip-208-109-112-142.ip.secureserver.net[208.109.112.142]19 103 ms 98 ms 99 ms ip-208-109-113-242.ip.secureserver.net[208.109.113.242]20 98 ms 103 ms 98 ms ip-208-109-113-241.ip.secureserver.net[208.109.113.241]21 123 ms 101 ms 98 ms ip-216-69-188-102.ip.secureserver.net[216.69.188.102]22 * * * Request timed out.23 * * * Request timed out.24 * * * Request timed out.25 * * * Request timed out.26 * * * Request timed out.27 * * * Request timed out.28 * * * Request timed out.29
Immediately after hitting THE-GO-DADD we have an issue occur. It must be on
your end. Also, I've ran the tracert mutliple times at the time outs occur
at the same place.

Thank you,

Here is their response.

We have reviewed your account and server and it is functioning properly and responding quickly. The issue appears to be with the scripting on the site. You will need to optimize the code for efficiency to ensure it loads as fast as possible. (If your site uses databases, check those as well. Make sure all database connections are closed at the end of query.) For information on how to do so please refer to your preferred search engine or forum. I apologize for any inconvenience this may cause.

Please let us know if we can assist you in any other way.

mbatesco @ 4th Nov 12:43PM:
Re: [Connectivity] Comcast "Not" blocking Godaddy site

My answer which is going to probably cost me money is to abandon GoDaddy for another site hosting group. This time I spent some time talking with others using the site and had good experience.

I may lose close to $300 because I bought a couple of years of service (stupid me) but I can't live with their standards so I'll lose the money even in this economy. Some may think this is crazy but I will try for a refund but I need better reliability for hosting.

No longer a GoDaddy Supporter.

Mike
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anon @ 13th Nov 05:18PM:
GoDaddy throttling

Same exact issue with GoDaddy here. As I'm working on my Drupal site and doing lots of reloads, the server at GoDaddy stops honoring my page requests and I get server timeout errors. But I can just open up a new tab in my browser and use a proxy site like »www.cloudmy.info and my site loads just fine. I can only assume GoDaddy is putting a temporary block on my IP address due to too much activity.

Whatever GoDaddy is doing to throttle their sites is definitely getting in the way of my ability to do site administration and development. It might just be the router configurations at their end, or it may indeed be a server issue.

In general the speed of my site has been pretty bad, and almost unusable for doing administration. I've even heard complaints from people who are just trying to load my site. Turning on the CSS caching feature of Drupal seems to help a lot. I haven't tried the Javascript caching feature yet, but I have no doubt it will help too. Anything that reduces the number of requests to their servers...
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EG @ 13th Nov 11:36PM:
Re: GoDaddy throttling

Have you complained to GoDaddy ? Not much CC can do.. This is a CC forum.
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