U-Verse TV stuck on Orange AT&T U-Verse screen at startup

U-Verse TV stuck on Orange AT&T U-Verse screen at startup
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innoman @ 2nd Nov 03:33PM:
U-Verse TV stuck on Orange AT&T U-Verse screen at startup

I was watching a DVR'd show and decided to start a different DVR'd show... After selecting the second show, the screen went black. I tried going back and starting the earlier show back over; however, it wouldn't work either. I rebooted the IPTV box and now it is stuck on an orange AT&T U-Verse TV screen and will not do anything really.

Actually, as I am sitting here, I saw something flash up briefly... I was not able to read all of it, but I saw the words "Due to recent changes..." (or so I think that is what I saw) in a grey bar at the top of a black screen. When I hit guide, I get a screen with the blue bar titled Guide and the time (as I usually would) only no guide below. Menu shows most of the normal options but no recorded video and when I try to access VOD or whatever through the menu.. nothing.

Any ideas? I am going to call support shortly if things don't change. I have a lot of unwatched stuff on my DVR and I would really like to not lose it. If I lose it, I am thinking I may just have to get rid of the TV service... :-/

I just looked under system resources and it says N/A for Disk Usage.
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innoman @ 2nd Nov 04:04PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

I am on the phone with Tech Support and I am being told that I will probably have to preform a factory reset which means I will lose all of the stuff I have recorded... I have a lot of stuff recorded! There are several shows I haven't watched yet. She is telling me that there was most likely an update for the box that did not complete properly.

Have many others had this issue?
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anon @ 2nd Nov 04:12PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

My screen just did the same thing.
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innoman @ 2nd Nov 04:26PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

What area are you in?
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innoman @ 2nd Nov 04:48PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

The rep mentioned a disaster recovery and told me it was different than a factory reset... She is sending a tech out tomorrow and said that he would be able to do that. Does this sort of thing exist? If so, anyone know how to do it?

Any way to force a firmware update?
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Ken @ 2nd Nov 05:12PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

Sounds like you might have lost your hard drive. Maybe the software just refuses to recognize it, maybe the drive is bad, maybe a cable came loose.
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rpeAMP @ 2nd Nov 05:33PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

Have you tried rebooting your RG? If not, unplug the DVR, reboot the RG and after it's synced up, boot the DVR.

Also, if you could, post a screenshot of your line stats for us to look at. You could be dealing with a signal issue.
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anon @ 2nd Nov 06:28PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

I've lost my DVR. They pushed through enough of an update to get the live tv to work on the other tvs, but not on the DVR TV. They talked me into killing my dvr... now I get the RedX of death and they are going to send a Tech out in 3 days. Turns out my support neglected to mention that the system reboot could make things worse. How Happy is this customer.
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innoman @ 2nd Nov 06:41PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

I did try rebooting the RG and the DVR several times of course. No luck...

Broadband Statistics

anon @ 2nd Nov 07:40PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

Thats a lot of correct blocks for only 3 hours.. looks like you have a lot constantly rolling in... here is from my RG:

Collected for 6 days 19:13:36
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
DSL Link Retrains: 1 0 0 6 days 19:10:39
DSL Training Errors: 0 0 0 0:00:00
DSL Training Timeouts: 0 0 0 0:00:00
DSL Loss of Framing Failures: 0 0 0 0:00:00
DSL Loss of Signal Failures: 0 0 0 0:00:00
DSL Loss of Power Failures: 0 0 0 0:00:00
DSL Loss of Margin Failures: 0 0 0 0:00:00
DSL Cumulative Errored Seconds: 0 0 0 0:00:00
DSL Severely Errored Seconds: 0 0 0 0:00:00
DSL Corrected Blocks: 1548 1 0 12:30:18
DSL Uncorrected Blocks: 0 0 0 0:00:00
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anon @ 2nd Nov 07:53PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

Same thing happened to me. Happened the first time yesterday afternoon... i turned on the tv and just had black screens... pressing the guide gave me a blue bar at the top with the time, but nothing else. I turned off the RG and the STB and turned them back on. Yesterday, that did the trick... however, this evening, the same thing happened. I've rebooted the RG and STB multiple times, but it keeps coming back up to the orange screen, and then the black screen with blue bar if I hit the Guide button...

i'm calling them now. so pissed... they better be able to fix it before monday night football!
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innoman @ 2nd Nov 08:35PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

I did consider that; however, corrected blocks aren't necessarily a bad thing are they? It is definitely something I will have them look into. Outside of this and a little digital artifact (which I have not seen recently), the service has been pretty great.

I really just don't like the idea of losing the data on my DVR, I think there was an update pushed out while I was out of town this weekend. I think something maybe became corrupt and things just got worse from there... I am behind in the shows I watch... I guess I can download them if I have to do the factory reset.

If you need to do a factory reset, it's pretty simple apparently. It seems that you just need press DOWN + OK + PWR then let go of the PWR button after about 6 seconds and wait for the "Gear Screen" to come up.
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93lt1z28 @ 2nd Nov 10:02PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

Alot of the prem techs have had good luck on saving the recordings on the DVR by hitting the menu button,options then restart. this works on the regular stb's aswell. For some reason the new updates did not take this past week on quite a few stbs, between that and vdsl2 being pushed out today on new orders, prem techs are keeping us pretty pretty busy lately since not all there jdsu's took the the update for vdsl2 correctly.
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innoman @ 3rd Nov 03:02PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

It seems that it was an issue in my local area..... I received a pre-recorded message telling me that my tech visit has been cancelled and everything should be working. It works!
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Tanshin @ 3rd Nov 05:08PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

Well that's good that it works now.

There was a recent update from UI version 4.4.4 to 4.4.5, so there could have been a problem with that where you are.

The update changed the blue "Welcome" screen to the orange screen. I don't think anything else really happened though.
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djrobx @ 4th Nov 11:10AM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

quote:
I did consider that; however, corrected blocks aren't necessarily a bad thing are they? It is definitely something I will have them look into

Nah it's fine. "Corrected" errors were fixable. The faster corrected errors roll in, the greater the likelyhood that you'll have some uncorrected, and those are what cause issues. Even a handful of those is probably not a big deal.

Some people have posted extremely high amounts of corrected blocks and don't really have problems.

When I first got service I got corrected blocks at a very high rate. It tapered off after a while.

Now I have, after 13 days:

Corrected Blocks: 61279 449 0 0:45:47
Uncorrectable Blocks: 112 2 0 1:06:16

But this is without TV service. When I had TV service, there was a lot more data going through the pipe, so the numbers were higher.
--
AT&T U-Hearse
Your funeral. Delivered.

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gdm @ 4th Nov 11:18AM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

I have all 3 services and Matt's been helping me pinpoint an issue of freezing during heavy rain. Lately no rain :(

Collected for 21 days 0:29:41

Cumulative Seconds w/Errors: 441 3 2 0:05:11
Cumulative Sec. w/Severe Errors: 0 0 0 0:00:00
Corrected Blocks: 420788 2474 2299 0:04:53
Uncorrectable Blocks: 1629 11 7 0:05:11
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innoman @ 5th Nov 06:22PM:
Re: U-Verse TV stuck on Orange AT&T U-Verse screen at startup

So after a few days, there are a lot of corrected blocks... Here is the screen shot:

Things seem to be working ok but the numbers are up there...