(Connectivity) random disconnects becoming more frequent

(Connectivity) random disconnects becoming more frequent
Links: home · search · speed test · login · more ·

Links: Reply New Topic
Forums » Comcast » Comcast HSI » (Connectivity) random disconnects becoming more frequent

boomer4d @ 3rd Nov 02:58AM:
(Connectivity) random disconnects becoming more frequent

1. Location - Huntsville, AL

2. Description of the problem - random disconnects. Can't ping, can't access the web, started several weeks ago and is getting more frequent.

3. intermittent issue although mostly in the evening as that is when I am home.

4. Modem: Motorola SB5101-2.7.6.0-GA-00-NOSH
Hardware version: 1
MIB Version: 1
GUI Version: 1.0

5. Home networking - Linksys WRTG54GS1 firmware version 1.0.00

6. no firewall, using Sunbelt Software Vipre for A-V

Modem Signal Levels:
Freq: 561000000 Hz
Sig to Noise Ratio: 37.9 dB
Power level: 3.6 dBmV
Channel ID: 3
Freq: 30000000 Hz
Power: 43.5 dBmV

Recent Log entries:
2009-11-03 02:55:25 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-11-03 02:55:21 6-Notice M571.4 Ethernet link dormant - not currently active
2009-11-03 02:50:11 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-11-03 02:50:05 6-Notice M571.4 Ethernet link dormant - not currently active
2009-11-03 02:32:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-11-03 02:32:00 6-Notice M571.4 Ethernet link dormant - not currently active
1970-01-01 00:00:02 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-11-03 02:11:05 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-11-03 02:10:59 6-Notice M571.4 Ethernet link dormant - not currently active
2009-11-03 02:10:53 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-11-03 02:10:47 6-Notice M571.4 Ethernet link dormant - not currently active
2009-11-03 02:03:45 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-11-03 02:03:39 6-Notice M571.4 Ethernet link dormant - not currently active
2009-11-02 23:42:03 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-11-02 23:41:57 6-Notice M571.4 Ethernet link dormant - not currently active
2009-11-02 23:37:21 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-11-02 23:37:17 6-Notice M571.4 Ethernet link dormant - not currently active
2009-11-02 17:57:24 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-10-28 20:06:43 6-Notice M572.0 Max T3 No Rng Rsp Timeouts - Reinitialize MAC...
2009-10-28 20:06:43 3-Critical C206.0 DCC aborted unable to communicate on new upstream channel
2009-10-28 20:06:43 3-Critical R003.0 Init RANGING Critical Ranging Request (17) Retries exhausted
2009-10-28 20:06:43 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
2009-10-28 08:44:44 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-10-28 01:22:13 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
2009-10-27 22:23:34 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-10-27 22:23:26 6-Notice M571.4 Ethernet link dormant - not currently active
2009-10-27 21:32:10 3-Critical R002.0 No Ranging Response received - T3 time-out (US 4)
2009-10-27 00:15:04 6-Notice M571.1 Ethernet link up - ready to pass packets

Getting worse and driving me straight up the wall. Any help or thoughts are appreciated.

Thanks
reply

beachintech @ 3rd Nov 07:55AM:
Re: (Connectivity) random disconnects becoming more frequent

Either the ethernet port on your modem or router seems to have an issue. It is resetting the connection frequently. Have you tried connecting a PC directly?
--
Tech at the Beach.
I speak for myself, not my employer.
reply

boomer4d @ 3rd Nov 10:06PM:
Re: (Connectivity) random disconnects becoming more frequent

Thanks for the reply. I have tried connecting directly and while the issue didn't seem to be as bad it was still happening.

Spoke with a Comcast tech last night and she seemed to think it might be the modem. I'll let them replace that first and see if it clears up the issue and then figure out what the next step is if it doesn't.

Thanks again!
reply