Rogers->Teksavvy->VPN problems
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hemzer @ 3rd Nov 10:36AM:
Rogers->Teksavvy->VPN problems
Hi Folks,
I switched from Rogers (512K/25GB) to Teksavvy(5M/200GB) about a few weeks ago.
My VPN connection from (Ajax, ON) to my office located in Toronto has slowed to a crawl (with me waiting for screens to redraw). I never had this problem with Rogers. I know my office servers are all fine because my next cube mate does not complain(He is on Rogers)
I am happy with every thing else at Teksavvy (usenet, surfing etc) not sure why the VPN connection shows so much degradation.
To all the techies here, Questions:
- Is there any way (tools) to test the speed of a VPN connection alone?
- Can you recommend any (tools, tips) on where I can start looking to trace the problem I am experiencing?
I use
speedtouch512->Netgear->PC1 (win2K)
speedtouch512->Netgear->PC2 (winXP)
both PCs are wired (no wireless).
BTW: The Teksavvy experience is so far refreshing....simply because no one has lied to me yet. What a business concept!!
Why dint Bell/Rogers think of this? They would have still had me as a customer?
Now on to my next task, since I am not much of a social butterfly, I plan to introduce my wife's circle of friends to a life beyond Bell/Rogers..... heh! heh! heh! ;-)
Thank You all.
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TSI Steve @ 3rd Nov 10:51AM:
Re: Rogers->Teksavvy->VPN problems
Can you ping and traceroute to the end point while not connected to the vpn?
Steve
edit: And can you paste the results here or in direct support?
If pasting results here please remove the hostname & IP of the VPN end point.
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hemzer @ 3rd Nov 10:58AM:
Re: Rogers->Teksavvy->VPN problems
Will do that as soon as I get home tonight.
Thanks Steve.
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mr_hexen @ 3rd Nov 11:33AM:
Re: Rogers->Teksavvy->VPN problems
are you using a standard VPN port? Bell's throttle restricts non-standard VPN ports because it thinks it bittorrent.
you have two options...
1. Use a standard VPN port.
2. Purchase the MLPPP option for $4/month more.
question... why do you have two DSL modems? do you have two DSL lines!?!
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hemzer @ 3rd Nov 11:50AM:
Re: Rogers->Teksavvy->VPN problems
Not two DSL modems.
I just showed it that way because I connect two PCs
I use
speedtouch512->Netgear->PC1 (win2K) & PC2 (winXP)
about the ports I will have to check tonight.
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discoblues @ 3rd Nov 01:01PM:
Re: Rogers->Teksavvy->VPN problems
Are you or anyone else on your home network using Bittorrent while VPN'ing to work ? I've found vpn is slow if you connect while your link is being used for a bittorrent transfer - due to Bell's lovely DPI
make sure you or nobody else on your link has any active BT sessions, or have a look around in these forums on ways to bypass Bell's deep packet inspection. ;)
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hemzer @ 3rd Nov 11:16PM:
Re: Rogers->Teksavvy->VPN problems
Pinging xxxxxxxx with 32 bytes of data
Reply from xxxxxxxxxxx: bytes=32 time=62ms TTL=112
Reply from xxxxxxxxxxx: bytes=32 time=62ms TTL=112
Reply from xxxxxxxxxxx: bytes=32 time=72ms TTL=112
Reply from xxxxxxxxxxx: bytes=32 time=62ms TTL=112
Ping statistics for xxxxxxxxxxx:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 62ms, Maximum = 72ms, Average = 64ms
Tracing route to xxxxxxxxxxx
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 206-248-162-65.dsl.teksavvy.com [206.248.162.65]
2 12 ms 13 ms 12 ms lo-100.lns02.tor.packetflow.ca [206.248.154.122]
3 * 12 ms 13 ms 2110.ae0.bdr02.tor.packetflow.ca [69.196.136.34]
4 17 ms 12 ms 13 ms tge6-1.fr3.yyz.llnw.net [208.111.182.137]
5 13 ms 12 ms 12 ms xe-1-1-0-0.tor11.ip4.tinet.net [77.67.69.69]
6 25 ms 25 ms 25 ms xe-2-0-0.nyc30.ip4.tinet.net [89.149.187.70]
7 34 ms 35 ms 34 ms GigabitEthernet2-0-3.GW18.NYC4.ALTER.NET [157.130.1.149]
8 34 ms 34 ms 34 ms 0.ge-3-0-0.XL4.NYC4.ALTER.NET [152.63.22.230]
9 61 ms 65 ms 61 ms 0.so-4-1-0.XL4.DFW7.ALTER.NET [152.63.103.58]
10 61 ms 60 ms 61 ms POS7-0.GW6.DFW7.ALTER.NET [152.63.102.73]
11 61 ms 61 ms 65 ms mci27955-gw.customer.alter.net [63.114.56.150]
12 61 ms 61 ms 62 ms xxxxxxxxxxx
Trace complete.
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hemzer @ 4th Nov 05:01PM:
Re: Rogers->Teksavvy->VPN problems
Any takers?
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Martian3 @ 4th Nov 06:49PM:
Re: Rogers->Teksavvy->VPN problems
That ping is a bit high, but not out of the ordinary.
What times are you connecting through the VPN?
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Deadpool @ 4th Nov 07:08PM:
Re: Rogers->Teksavvy->VPN problems
said by mr_hexen :
are you using a standard VPN port? Bell's throttle restricts non-standard VPN ports because it thinks it bittorrent.
you have two options...
1. Use a standard VPN port.
2. Purchase the MLPPP option for $4/month more.
question... why do you have two DSL modems? do you have two DSL lines!?!
It only thinks it's BT if you're using BT at the same time. Otherwise it's not an issue using non-standard ports of any kind.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.
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anon @ 4th Nov 07:22PM:
Re: Rogers->Teksavvy->VPN problems
i'd check mtu settings on the windows vpn clients
»support.microsoft.com/kb/826159
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paulwye @ 4th Nov 08:51PM:
Re: Rogers->Teksavvy->VPN problems
I assume that each PC establishes its own PPPoE session (i.e. the Netgear is just a switch). Out of curiosity, do you have a router handy? Or, can you temporarily put the 516 in routed mode? I'd be interested to know if the issue presents when the machines are connected to a router that initiates the PPPoE session for them. I've got a program that gets really fussy when running on machines that have initiated their own sessions. As someone pointed out below, could easily be an MTU issue.
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hemzer @ 6th Nov 02:43PM:
Re: Rogers->Teksavvy->VPN problems
This was recorded at 10 PM .
Yes, I plan to switch the speedtouch to routed mode soon.
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