Want to Complain about Tech

Want to Complain about Tech
Links: home · search · speed test · login · more ·

Links: Reply New Topic
Forums » AT&T » AT&T U-verse » Want to Complain about Tech

simplykristi @ 6th Nov 12:12PM:
Want to Complain about Tech

Hi All,
I had to have an additional box set up. At the time I made the appt., I asked for a different tech to come out. I get the same damn tech! I really enjoy listening to the tech as he works on his f'in' cell phone!

Kristi
--
My Photo Gallery: »www.simplykristi.smugmug.com/
reply

FattyAcid @ 6th Nov 01:50PM:
Re: Want to Complain about Tech

What's the tech doing that bothers you so much?
reply

Tanshin @ 6th Nov 03:59PM:
Re: Want to Complain about Tech

I imagine that he was talking on his cell phone (personal business?) while he was working. I know my install tech was on his phone with AT&T because they wouldn't send a I/R Tech out, and then when they did, we couldn't connect.

If you're expecting something to be done, you haven't provided any details...
reply

texasguy37 @ 6th Nov 04:08PM:
Re: Want to Complain about Tech

Did the tech correctly set up the additional box or are you having issues with the new box?
reply

simplykristi @ 6th Nov 05:37PM:
Re: Want to Complain about Tech

Let me count the ways....

He never introduced himself. I freaking recognized him the last time.
Does not have his own tools and is asking me for tools.
Never showed me how to operate the TV and the box... Luckily I am savvy enough to have figured it out on my own.
Had a freaking review while he was on the job here last time!!!!
Left no channel guide for the TV.

Need I say more?

Kristi
--
My Photo Gallery: »www.simplykristi.smugmug.com/
reply

simplykristi @ 6th Nov 05:38PM:
Re: Want to Complain about Tech

I went back to make sure the box was working.

Personal calls!

Kristi
--
My Photo Gallery: »www.simplykristi.smugmug.com/
reply

simplykristi @ 6th Nov 06:38PM:
Re: Want to Complain about Tech

GESH I am pissed... Just walked down into my room and found that ceiling tiles were not replaced properly by the tech and did not bother to clean up after himself. Is there a number I can call to complain about this guy? He is NEVER stepping foot in our home again.

Thanks,
Kristi
--
My Photo Gallery: »www.simplykristi.smugmug.com/
reply

mmay149q @ 6th Nov 07:05PM:
Re: Want to Complain about Tech

Hello, this is Matt with U-Verse Tier II Technical Support. I want to resolve your issue as quickly as possible. Please send your account information to uversecare@att.com I'd like to get your issue resolved immediately. I will say that we have no TV Guide for U-verse, but if you know the tech's name and ID, e-mail it to me, and I'll forward it over to the appropriate group and make sure it's taken care of.

Thanks, Matt

U-verse Tier II Technical Support.
--
I'm an AT&T Employee dedicated to phenomenal customer service! Don't believe me? Check out my kudos! »/profile/1626573
»How to Contact Tier 2 agents Hours 12PM - 9PM CST.
reply