said by SanDiegoLV :

abandon/delete the two problem e-mail addresses.

Setup new e-mail addresses.

said by dcurrey :

Some type of gateway filtering would help. We I worked for a small isp we used Postini just pointed mx records to them and then they would filter and forward only good mail to us. Server mail dropped 10,000 plus messages a day.

If small business use you can try to find something like this. If personal you may have a hard time find service that would support such a small account.

Think google still allows personal domains to be used for free. »www.google.com/apps/intl/en/group/index.html so you could just use google instead of your server until the problem corrects itself.

said by K Patterson :

I don't thhink we understand the problem. RR does not send you antivirus warnings because you have too much INBOUND email.

OP, please scan and post the letter. I'd be almost certain it is warning you about a viral infection and that the email is a result, not the cause.

said by K Patterson :

Yep. Head for the security forum, read their FAQ's and get busy.

said by dcurrey :

Don't they still have a free virus software. CA security software or something like that.

said by K Patterson :

I'd say you have a nasty in your system and it is being used as part of a bot net.

said by amysheehan :

From what I see YOU are spamming for perscription drugs online using the Road Runner pipe into your house to access the internet and spam.

said by dcurrey :

If I recall RR was blocking port 25 anyway so he would have to relay to tw smtp servers.

said by dcurrey :

Doesn't have to be him. I have seen his before. Say I am a spammer and I don't want the bounces back to me so I would use XXXXX@themoddepot.com as my email address. Then all bounces go to him. To help find the true origin of the email you would need to see the header. This is just the reject email headers.

I checked some of the blacklist his ip isn't listed. If I recall RR was blocking port 25 anyway so he would have to relay to tw smtp servers.

said by hottboiinnc :

first off TWC NEO will NOT sell you a static IP unless you are a business class customer. Which it seems like you are not.

They have the proof and your own posts show that the emails are coming from you. Sounds like you need to go over to the Security Fourm like others have said to have your problem fixed. Otherwise TWC NEO and RR will have you line. Don't forget, RR CAN and WILL shut you off without TWC doing anything about it.

said by Beachie :

If Roadrunner Security was going to flag customers for inbound spam, why would they have measures in place help alleviate spam from customer's email boxes? Their concern is protecting their subscribers from outside spam sources, not singling folks out for receiving and reporting it. After all, you don't send your received spam reports to Roadrunner, they are reported to the originating ISP to be dealt with.

They provided you with a phone number for terms of service support in the letter, why not call them and ask what the issue is? We're obviously not supporting your claims here in this forum and they ultimately have the final say as to what the problem is and how to go about rectifying it.

said by Slo :

I will call when I am ready...

said by dcurrey :

Think google still allows personal domains to be used for free. »www.google.com/apps/intl/en/group/index.html so you could just use google instead of your server until the problem corrects itself.